Distinctly Globalwww.hw.ac.uk/newstudents

ENROLMENT HANDBOOK

September 2014For Students at the Dubai campus

2

CONTENTS Page

CHECKLIST CONGRATULATIONS ON CHOOSING HERIOT-WATT

Welcome from the Principal Welcome from the Head of the Dubai Campus

ENROLMENT, SEMESTER AND GRADUATION DATES TRAVELLING TO THE DUBAI CAMPUS

Location Directions to Campus

3 4 5 6

IMPORTANT THINGS TO DO BEFORE YOU ARRIVE 8

Part-Enrol with the University Check out your Enrolment and Induction Timetable Your Financial Responsibilities Student Visa Student Transport Student Accommodation

WHEN YOU ARRIVE ON CAMPUS 11

Student Residence Visa Attend Enrolment and Induction Sessions Complete Enrolment Process

ENROLMENT PROCESS FOR ACADEMIC YEAR 2014/15 12

What is Enrolment? When will Enrolment take place? Enrolment Process Late Enrolment Personal Data Information HWU Student Identity Cards DIAC Student Identity Cards Library Computing Services Enrolment Timetable and Induction Information

YOUR FINANCIAL RESPOSIBILITIES

18

Finance Information Student Fees and Charges Additional Notes on Fees

USEFUL CONTACTS

22

Please note that if you attended the Early Enrolment Event on 5

th August and completed the enrolment

process, this Handbook is only for information.

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CHECKLIST

As you read this guide, you will see that there is a list of actions that you need to take prior to commencement on your programme of study. For your benefit, the list below has been prepared to assist you with the actions:

New students web site - go to www.hw.ac.uk/new-students/dubai.htm to check out all the important infor-mation prior to arriving.

BEFORE YOU ARRIVE Tick if complete

Return ‘Reply to Offer of a Place of Study at University’.

Return within 2 weeks of offer or in the case of a late offer,

by 1st September 2014.

Part Enrol Online Go to www.hw.ac.uk/onlineenrolment to part enrol from

7th August 2014 up to 4th September 2014.

Submit ‘Student Residence Visa’ documentation to the University

(if required)

This should be submitted as soon as possible to ensure approv-al of "Student Entry Permit."

Obtain your ‘Student Entry Permit’ (if required)

You must obtain your ‘Student Entry Permit’ before entering the country to commence study.

Apply for student transport (if required)

Apply 30 days before the start of the Academic Year or as soon as possible.

Apply for student accommodation (if required)

Apply 30 days before the start of the Academic Year or as soon as possible.

WHEN YOU ARRIVE Tick if complete

Submit additional ‘Student Resi-dence Visa’ documentation to the University (if required)

Submit original passport and entry visa, to the Visa Office, within 3 days of arriving in Dubai to commence study.

Attend for medical test (if required)

This will be arranged by the University.

Attend Enrolment and Induction sessions

See timetable on pages 16 – 17. These are mandatory ses-sions and will include:

Payment of fees or submission of appropriate financial docu-mentation - see page 18 for further information. (it is advisable to complete this section prior to the appropriate enrolment date – failure to do this, may delay your enrolment).

WHAT YOU NEED TO BRING WITH YOU

To ensure that you can complete the enrolment process you MUST bring the following:

Tick if complete

HWU Person ID You will find your HWU Person ID on any recent letters from the University, namely the ‘Offer of a Place of Study’ or ‘Confirma-tion of a Place of Study’ letter.

Passport and Emirates ID (if ap-propriate)

You will be required to bring your passport (not applicable for UAE Nationals) and Emirates ID (if appropriate)

Tuition fee or sufficient financial documentation

(if not already paid)

See page 19 for further information. (it is advisable to complete this section prior to the appropriate enrolment date – failure to do this, may delay your enrolment)

Emergency Phone Number (UAE mobile number) if available at the time of enrollment.

You will be required to provide an Emergency UAE Phone Number during enrollment for communication in case of emer-gency

Passport-style Photograph A clearly identifiable passport-style photograph with white background

FORM TO COMPLETE Below is a list of forms for your completion. Once completed, return to the relevant office for appropriate action.

Tick if complete

Medical Form Completion of this form will enable us to inform the appropriate medical practitioner in the event of an emergency.

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CONGRATULATIONS ON CHOOSING HERIOT-WATT! Dear Student, I would like to take this opportunity to welcome you to the Heriot-Watt University community! We are delighted that you have chosen to study with Heriot-Watt. This is an exciting and distinctive Uni-versity within Scotland, unique in terms of its global reach. As one of the most progressive and interna-tional institutions based in Scotland, we are confident that you will have the opportunity to thrive, both personally and academically, during your time with us. Our learning environment offers the very best in terms of study programmes which apply knowledge to real world challenges, together with the latest learning technologies, and outstanding support and facilities. We hope you will thoroughly enjoy the experience of being a Heriot-Watt student and we look forward to you commencing your studies with us. Professor Steve Chapman Principal and Vice-Chancellor Heriot-Watt University Edinburgh Campus, Edinburgh, Scotland, United Kingdom

Dear Sudent, On behalf of Heriot-Watt University Dubai Campus, I am very pleased to welcome you and I am delighted that you have chosen to pursue your studies with us. We wish to make your time with the University as happy and rewarding as possible and have produced this guide which will take you through the enrolment process. The University offers a wide range of services to help you deal with all aspects of your life with us, whether these are academic, personal, technical, financial or just plain fun! For further information on the services relevant to you, please refer to our ‘Student Guide’ handbook, which will be sent to you or found on our website. Do not hesitate to contact our Academic Administration Office, if you have any questions or concerns in relation to the information provided within this Enrolment guide. Further contact details can be located later in this guide. I hope you will thoroughly enjoy your time at University and I look forward to your arrival. Professor Ammar Kaka Vice Principal & Head of the Dubai Campus Heriot Watt University Dubai Campus, Dubai, United Arab Emirates

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ENROLMENT, SEMESTER AND GRADUATION DATES 2014/15

Event Start End

Enrolment and Induction Sunday 7th September 2014 Saturday 13

th September 2014

Semester 1 - Teaching Sunday 14th September 2014 Saturday 6

th December 2014

Semester 1 - Examinations Sunday 7th December 2014 Friday 19

th December 2014

Semester 1 - Break Sunday 21st December 2014 Saturday 10

th January 2015

Semester 2 - Teaching Sunday 11th January 2015 Saturday 4

th April 2015

Semester 2 - Break Sunday 5th April 2015 Saturday 25

th April 2015

Semester 2 - Examinations Sunday 26th April 2015 Friday 22

nd May 2015

Autumn Diet - Examinations (Resit) Thursday 6th August 2015 Friday 14

th August 2015

Graduation 25th November 2015 - (To be confirmed)

Please note that all these dates are current at time of going to print but they are subject to change.

Detailed class timetables will be published during the first week of September at: www.hw.ac.uk/timetable/

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TRAVELLING TO THE DUBAI CAMPUS LOCATION

Heriot-Watt University Dubai Campus is located at Dubai International Academic City. On first arrival to the Campus, you should report to Reception. Dubai International Academic City (DIAC) is approximately 20 minutes from the Dubai business district,

near Silicon Oasis. See map and directions given below.

The Heriot-Watt University Dubai Campus contact details are:

Heriot-Watt University Dubai Campus

Dubai International Academic City

PO Box 294345

Dubai

UAE

Telephone: 00 971 4 4358700

Fax: 00 971 4 4477350

Web: www.hw.ac.uk/dubai

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DIRECTIONS TO CAMPUS Heriot-Watt University's Dubai Campus is located in Dubai International Academic City (DIAC), 20

minutes from Dubai city centre by car or taxi, and 30 minutes from Dubai International Airport.

From Dubai and Abu Dhabi

- E311: Take the Sheikh Mohammed Bin Zayed Road (E311) and exit (44) taking the direction of Al-Ain

Road (E66) - E66: Continue in the direction of Al Ain until Junction 16 where you will see signs directing you to turn

right onto Academic City Road (D54). (You will pass the Nad al Sheba Armed Forces Camp on your right hand side also).

- D54: Continue along Academic City Road, passing Sheikh Zayed University and The Higher College of Technology on your right. Go straight at the first roundabout, staying on Academic City Road.

- At the second roundabout, keep driving straight and you will see Heriot-Watt University Dubai Campus on your right (there is no entrance from this road and therefore you must keep driving straight)

- Before the traffic signal, enter the slip road on the right. - Drive straight and then take the first right. Go straight at the small roundabout and you would reach a

T-junction. At the T-junction take a left and keep driving along the road. Take the second left and drive straight.

- You will now see Heriot-Watt University Dubai Campus on your right. Enter through the first gate.

From Sharjah and Northern Emirates - E311: Take the Sheikh Mohammed Bin Zayed Road (E311) and exit (50) onto Manama Street (D67) - Keep driving straight and you will reach a traffic signal. Go straight from the signal and then take the

first right. - Go straight at the small roundabout and you will reach a T-junction. At the T-junction take a left and

keep driving along the road. Take the second left and drive straight. - You will now see Heriot-Watt University Dubai Campus on your right. Enter through the first gate. From Al Ain

- E66: Take the Al Ain Road (E66) in the direction of Dubai. Exit at Junction 16. - D54: Take Academic City Road (D54). - D54: Continue along Academic City Road, passing Sheikh Zayed University and The Higher College of

Technology on your right. Go straight at the first roundabout, staying on Academic City Road. - At the second roundabout, keep driving straight and you will see Heriot-Watt University Dubai Campus

on your right (there is no entrance from this road and therefore you must keep driving straight) - Before the traffic signal, enter the slip road on the right. - Drive straight and then take the first right. Go straight at the small roundabout and you would reach a

T-junction. At the T-junction take a left and keep driving along the road. Take the second left and drive straight.

- You will now see Heriot-Watt University Dubai Campus on your right. Enter through the first gate.

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IMPORTANT THINGS TO DO BEFORE YOU ARRIVE ON CAMPUS In order to make the start of your studies at Heriot-Watt University as easy and enjoyable as possible, we recommend that you do the following things before you arrive on campus to commence your studies. Further information on each of these will be detailed later in this section.

- Check out all the important information in this guide and also online at: http://www.hw.ac.uk/new-students/dubai.htm At the above website, designed especially for new students, you will find further details on the en-rolment process and also the services we provide.

- Return ‘Reply to Offer of a Place of Study at University’

This must be returned within 2 weeks of offer or in the case of a late offer, by 1st

September 2014.

- Enrolment: Part Enrol Online*

All students are required to enrol with the University. To assist the University with the enrolment process, we would like you to complete part of your enrolment prior to attending the Campus to complete the enrolment process (see pages 16 – 17 for specific dates/times).

To part enrol online before you come to the University, follow the instructions below. You can part enrol online from the 7

th August:

1. Go to www.hw.ac.uk/selfservice 2. Enter your HWU Person ID (found on any recent letter from us) and your date of birth (PIN

number in the format ‘ddmmyy’) to log-in. 3. Click on Online Enrolment. 4. The first time you log-in you will be asked to change your PIN number and set a security

question and answer. 5. Update your Personal Information, Home & Term Address, Additional Information,

Emergency Contact and upload a Photograph (see Photographs section). Once you have completed each section they will appear with a tick.

6. Once you have completed all sections you should Exit. Please keep log-in details safe as you will require them the next time you log-in to complete the process.

If you have not been given an unconditional offer you may not be able to part enrol, however this can be done when you arrive on-campus following your enrolment and induction sessions.

- Check out your Enrolment and Induction Timetable

You will find the enrolment and induction timetable for your programme in this guide. Please en-sure you attend at the allocated time. During this event, you will receive more specific programme induction information from your Academic School/Department.

- Your Financial Responsibilities All students are charged tuition fees which may be paid by a sponsor or by personal contribution. It

is your responsibility to ensure that the required financial documentation etc are in place prior to en-rolment.

- Complete and return the enclosed leaflet You will find attached with this guide, a Medical Form which you should complete and return to the

University as soon as possible. Completion of this form will enable us to inform the appropriate medical practitioner in the event of an emergency

If required, you should complete and return applications forms for Student Transportation and Ac-

commodation. Further details on page 10.

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- Start process for obtaining your Student Residence Visa (if required) and receive Student Entry Permit

All students (except GCC nationals) must have a visa to study at Heriot-Watt University Dubai Campus. There are two types of visas: - Sponsor (Employer or Parents) Visa - Student Visa (must be studying full-time to obtain this visa) The University will provide assistance and support to students who require a ‘Student Visa’ to study at the Dubai Campus. You must obtain the student visa before entering the country if you are trav-elling from outside the UAE. Once you have been accepted to study at Heriot-Watt University Dubai Campus, you will be sent a Visa Application form to complete and return to us as soon as possible. Other documentation re-quired is listed below: - Completed Visa Application form - Completed Student Undertaking letter - Letter of Admission/Offer letter and reply slip - Clear Passport copy (You must have a valid passport for 6 months) - Original passport and Visit or Tourist visa or cancellation paper (for in-country visa) - Parents’ Name & Nationality - Contact Details in UAE (if available) - Details of local guardian (if available) - 12 x passport size colour photographs with white background - Proof of Payment of 25% tuition fee and security deposit for the current year - Proof of Payment for Visa fee and deposit for the current year - Confirmation of Medical Insurance to cover visa period All paperwork should reach the University, 45 days prior to the start of the programme. Once all documentation has been submitted, the University will send you a scanned copy of your ‘Student Entry Permit’ for you to gain entry into the UAE. The Visa is valid for 12 months and renewable each year for students who continue to be study on a full-time basis, at the University. Prior to the approval of your ‘Student Residence Visa’, the Dubai Government requires you to take a medical test. Please note that you will not be able to commence classes without having the appropriate visa in place. For further information, please refer to www.hw.ac.uk/dubai.

- Apply for Student Transport (if required)

The University provides a transport service to enable students to travel to and from the Dubai Cam-pus. This service is dependent on demand and location of accommodation. We offer a transport service to the campus for full-time students from the following areas: - Satwa, Bur Dubai, Karama, Deira, Rashidiya and Mirdiff - Barsha, Emirates Hills, Marina, Sports City, Arabian Ranches, Dubai Investment Park,

Greens and Gardens - Ghusais, Sharjah and Ajman - Abu Dhabi and Al Ain The service operates five days per week, Sunday – Thursday, and pick-up times vary depending on the number of students and the distance to campus. For further information, please refer to www.hw.ac.uk/student-life/campus-life/dubai/transport.htm The appropriate application should be submitted to the University, 30 days prior to the commence-ment of the programme or as soon as possible, accompanied by the appropriate fee.

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- Apply for Student Accommodation (if required)

The University provides safe and comfortable on-campus student accommodation. For further in-formation, please refer to www.hw.ac.uk/student-life/campus-life/dubai/accommodation.htm

The appropriate application should be submitted to the University, 30 days prior to the commence-ment of the programme or as soon as possible, accompanied by the appropriate fee.

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WHEN YOU ARRIVE ON CAMPUS Once you arrive; you should complete the following tasks prior to the commencement on your programme of study:

- Submit original documentation in relation to your Student Residence Visa and attend the medical test (if appropriate)

- Attend enrolment and induction events for new students - Complete enrolment process

STUDENT RESIDENCE VISA If the University will be supporting you with the processing of your Student Residence Visa, please ensure that you visit the Visa Office at the Campus, within three days of arrival in Dubai, to ensure that all docu-mentation is complete. If all other documentation has been submitted prior to your arrival, you will only need to submit your original passport and original Student Entry Permit. Please ensure that you provide 12 passport sized photographs with a white background. Once this has been confirmed, you will be required to attend a government hospital or medical clinic for a health check. The medical check is a blood test and chest X-ray for HIV (AIDS), Hepatitis B, Hepatitis C, Tuberculosis (TB), Leprosy, and Syphilis. If results come back positive for any of these conditions, it may be likely that you will be deported. The University will arrange for you to be taken to the hospital/clinic for these tests. Following your approved medical test, your Student Residence Visa will be entered into your passport. Please note that all Student Residence Visas are one year in length. ATTEND ENROLMENT AND INDUCTION EVENTS The University will be holding a series of mandatory enrolment and induction sessions for new students. For further information, please refer to pages 16 - 17. COMPLETE ENROLMENT PROCESS

At the beginning of each Academic Year, all students are required to enrol with the University. For further

information, please refer to the ‘Enrolment Process’ section within this guide.

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ENROLMENT PROCESS FOR ACADEMIC YEAR 2014/15 All students are required to enrol with the University. This section is designed to help you find your way around the enrolment process. Academic Registry (registry@hw.ac.uk) has overall responsibility for the enrolment of students however, local arrangements are in place to deal with any enquiries you may have through the Academic Admin-istration Office. Please refer to the contacts on page 22 for further details. Alternatively, information can be downloaded from our website at http://www.hw.ac.uk/new-students/dubai.htm WHAT IS ENROLMENT? At the beginning of each Academic Year, all students are required to enrol with the University. Enrolment is the process through which students must: • agree to become a student of the University for the whole, or part of the Academic Year • formally sign up in confirmation of their agreement to abide by the University’s Statutes, Ordinances

and Regulations, Policies and Procedures, and to become liable for fee payments • check, update and confirm as correct, key personal information in their student record. There are three stages to the enrolment process for new students at the Dubai Campus: • Stage 1 - Pre-Enrolment Meeting • Stage 2 - Fee Payment • Stage 3 - Online Enrolment and Enrolment Completion

WHEN WILL ENROLMENT TAKE PLACE? Enrolment for new students will take place at the Dubai Campus on the following dates:

Please note that you are not required to attend our September Enrolment Events if you attended the Early Enrolment event in August and completed the process. Please note that you will only be eligible to attend this event if you have already accepted a place of study on the programme.

All students will be eligible to attend enrolment commencing from 7

th September 2014. It is important that

you attend the enrolment sessions at the time specified for your programme. For specific dates/times, please refer to pages 16-17.

Full details on the enrolment process are explained within this section. If you have any queries about the process, please contact Academic Administration Office (contact details are on page 22). Please note that any student with an outstanding debt to the University from a previous year or programme will not be permitted to enrol until arrangements are made with the Finance Office to clear the debt. Prior to enrolment, commencement on the programme will not be permitted.

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ENROLMENT PROCESS All students are required to enrol with the University through our online enrolment facility. There are 3 main stages you need to complete before you are fully enrolled: Stage 1 - Pre-Enrolment Meeting You must attend a pre-enrolment meeting within your Academic School in order to have your programme of study and choice of courses (if appropriate) approved by your Programme Director. The time and location of these meetings are listed on pages 16-17. Stage 2 – Fee Payment After your pre-enrolment meeting, you will be directed to the Finance Office to pay any outstanding tuition fees. If you have paid all your fees in full or submitted the appropriate financial documentation, you will be directed to the computer laboratory to carry out online enrolment (Stage 3). Staff will be available to answer any questions you may have.

If you have not submitted the appropriate financial documentation until the day of enrolment, it is likely that you will not be able to complete enrolment, therefore it is advisable to carry this out before your enrolment day.

Please refer to page 18 for further information relating to your financial responsibilities. Stage 3 – Online Enrolment and Enrolment Completion It is envisaged that the online enrolment process will take approximately 20 minutes to complete. You will be asked to provide/confirm the following information through the online facility:

- HWU Person ID (found on any recent letter from us) and date of birth or your PIN number if you

have part enrolled - Personal details (including home and term addresses, ethnicity, disability and visa information,

where relevant) - Upload/Confirm Passport-style photograph - Programme and Course information - Fee information - Acceptance of University terms and conditions

Photographs The University requires a clearly identifiable passport-style photograph taken against a white background for all students to enable a Student ID Card to be printed. There are currently three ways to provide this photograph:

- Upload a photograph during the online enrolment process from a folder/USB memory stick - Complete the ‘Photograph Form’ found at http://www.hw.ac.uk/documents/new-student-photograph-

form.doc and follow the instructions. - Bring a passport-style photograph to the Enrolment Event

Confirmation Letter Following completion of online enrolment, you must print your enrolment confirmation letter. Please note that it will only be valid once it is stamped by the Academic Administration Office – this will b edone during Stage 3 of the process. All new on-campus students will be required to attend Enrolment Completion in order to complete the enrolment process. This will include the following:

- Identity verification (ID) check - Collection of Student ID Card

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To ensure that the identity checks can be carried out, you must ensure that you attend the event with formal photographic identification (passport, driving licence etc). Following successful completion of the identity check and collection of your Student ID card, you will be fully enrolled. Enrolment Completion will take place on the same day as Stage 1 and 2 of the enrolment process. You will have a specific time to come along as listed on pages 16-17. LATE ENROLMENT All students who do not enrol with the University on their specific enrolment date may be charged a late enrolment fee of 230 AED to cover administration costs. You will still be required to meet with your Academic School/Department for your pre-enrolment meeting, pay any outstanding fees, enrol online then have your ID checked and your student card produced. Contact the Academic Administration Office in the first instance. Please be aware that you will not be permitted to attend classes, take examinations etc until you are fully enrolled with the University.

PERSONAL DATA INFORMATION For information on what the University does with your personal data, your rights and information on what personal data we have to share with the Higher Education Statistics Agency (HESA) please refer to: www.hw.ac.uk/quality/statistics.htm

HWU STUDENT IDENTITY CARDS All new students will be issued with a Student Identity Card for the duration of their study – it is essential that this card is kept in a safe place. A replacement card will only be issued in the following circumstances:

- in the case of loss - where, in the opinion of the University, the card has been damaged to an extent which renders

it unusable, or - following a change of expiry date.

A charge of 60 AED will be made for a replacement card in the event of loss or damage. No charge will be levied if an official police report is produced confirming that the card has been stolen. All students are advised that they are required to show their Student Identity Card to an authorised person on the following occasions:

- at an examination - for student election purposes - for use of Library and Computing Services - on request by any officer of the University, including Security Patrol Officers - on any other occasion where a reasonable request is made.

DIAC STUDENT IDENTITY CARDS There may be a requirement introduced by the Dubai Government for all students in the DIAC freezone to have DIAC Student Identity card. This decision is independent of HWUDC and may incur additional costs, payable by you. We will inform you of the situation as soon as we know.

LIBRARY

You will be automatically registered to use the Library following completion of the University Enrolment process. Your Student Identity Card acts as your Library borrower’s card, and your library number is printed under the barcode. You may borrow from the Library the day after completion of the enrolment process. For further information on the Library, please refer to our ‘Student Guide’.

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COMPUTING SERVICES You will normally gain access to IT facilities 24 hours after you are fully enrolled. Email and login details will appear on your enrolment confirmation letter which is accessible at the end of online enrolment. For further information on computing, information systems and network facilities, please refer to our ‘Student Guide’.

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HERIOT WATT UNIVERSITY DUBAI CAMPUS Enrolment Timetable for new Foundation, Undergraduate and Postgraduate Students To ensure that you are fully briefed on the University, we invite you to attend mandatory sessions. Dates/times are specified below – please note that you must attend at the timings stated for your programme. These sessions will include: Induction

Welcome from the Head of Campus

Introduction to University Regulations, Policies etc

Introduction into the services and facilities on-campus including health and safety

Information relating to your programme of study to enable you to enrol with the University

Information on our student extra-curricular activities provided by the University.

Enrolment

For enrolment purposes, please attend on the specific date (as detailed below). Please note that if you have already completed enrolment in August 2014, you will receive further information in relation to the induction sessions. Please ensure that you bring the following documents to this event:

HWU Person ID (found on your ‘Offer of a Place to Study’ letter)

Original Passport and Emirates ID (if appropriate)

Original Visa (visit, tourist, employment etc) – if you are currently on a visit or tourist visa, you must apply for the appropriate visa prior to commencing on the programme.

Tuition Fee receipt (if available)

Completed Medical Form

Passport-style photograph on a white background

Emergency contact details

School / Programme Enrolment and Induction

Degree Entry Programme

Engineering / Computer Systems

Design Studies

Management / Psychology

Sunday 7th September

9.00am – 2.00pm

School of Earth Science, Energy and the Built Environment

BEng Architectural Eng

BEng Civil Engineering

Monday 8th September

9.00am – 2.30pm

MSc Construction Project Man-

agement

MSc Facilities Management

MSc Civil Engineering and Con-

struction Management

MSc Quantity Surveying

MSc Real Estate Management &

Dev.

MSc Real Estate Investment & Fi-

nance

Tuesday 9th September

6.30pm - 10.30pm

MSc Petroleum Engineering Monday, 8th September

9:00am – 2:30pm

2:30pm - 4:00pm (Academic Induction)

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School/Programme Enrolment and Induction

School of Engineering and Physical Sciences

BEng Mechanical Engineering

BEng Electrical and Electronic Eng

BEng Automotive Engineering

Tuesday 9th September

9.00am – 2.45pm

MSc Energy

MSc Renewable Energy

Engineering

Monday 8th September

6.30pm – 10.30pm

School of Life Sciences

BSc Psychology with Management Monday 8th September

9.00am – 2.30pm and

Tuesday 9th September (Academic Induction)

10.00am – 3.00pm

MSc Business Psychology Monday 8th September

6.30pm – 10.30pm

School of Management and Languages

Bachelor of Business

Administration (BBA)

BA Accounting and Finance

BA Business and Finance

BA Business Management

Wednesday 10th September

9.00am – 2.00pm and

Thursday 11th

September (Academic Induction)

9.00am – 5.00pm

MSc International Accounting and

Finance

MSc Finance

MSc Logistics & Supply Chain

Management

MSc Strategic Project Management

MSc International Business

Management

Sunday 7th September

6.30pm – 10.30pm

School of Mathematical and Computer Sciences

BSc Computer Systems

BSc Computer Systems

(Computer Games Programming)

Tuesday 9th September

9.00am – 2.00pm

2:00pm - 4:00pm (Academic Induction)

MSc Computer Systems

Management

MSc Information Technology

(Business)

MSc Information Technology

(Software Systems)

Monday 8th September

6.30pm – 10.30pm

School of Textiles and Design

BA Fashion

BA Fashion Marketing and Retail-

ing

BA Interior Design

Monday 8th September

9.00am – 2.30pm

Please note that some Academic Schools/Departments may conduct additional “Academic Induction” sessions between 7

th - 13

th September 2014. Exact date and time will be communicated to you in due

course.

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YOUR FINANCIAL RESPONSIBILITIES

This section has been produced to help you anticipate the cost of achieving a university degree. All students are charged tuition fees which may be paid by a sponsor, or by personal contribution. FINANCE INFORMATION The following section of this guide will explain, in detail, your financial responsibilities while you are study-ing at Heriot-Watt University. Any questions relating to the information detailed below with regards to fi-nancial matters should be directed to the Finance Office at Dubai-Finance@hw.ac.uk or by telephoning 00 971 4 4358671 or 00 971 4 4358672. The main thing to remember is that you are responsible for ensuring that tuition fees are paid in full within Heriot-Watt University’s terms and conditions. This applies equally if your fees are being paid by a spon-sor or if you are self-financing. Further information of Tuition Fees and Scholarships for 2014/15 can be found at http://www.hw.ac.uk/student-life/scholarships/dubai-campus-scholarships-fees.htm Please note that all fees are subject to revision. We must emphasise that there are serious consequences for non-payment of fees, including penalty charges, the withdrawal of facilities and withdrawal as a Heriot-Watt University student. STUDENT FEES AND CHARGES The following types of fees are covered within this guide: Tuition Fees Tuition fees cover the provision of tuition which students receive and the cost of University facilities, in-cluding the libraries and computing facilities, which are available for use when studying. Fees will not cover, for example, the cost of reference books, notebooks and other stationery needed for study or any University goods or services used which is not a necessary part of the programme. Such additional costs will vary across programmes. Security Deposit There is a refundable security deposit (AED 1,000) charged to cover damage/breakage/loss in connection with academic or non-academic materials/consumables or any other charges. This deposit may also be applied against any outstanding debt or any fine that the University has imposed. Other Fees and Charges Other fees and charges include all other charges applied by the University, such as disciplinary fines, payment for late enrolment and replacement documentation (e.g. Student Identity Cards). There may also be Academic School charges, such as bench fees, field trips, breakages or deposits. Please note that this list is not exhaustive. For student accommodation, visa and transport fees (if required), these must be paid at least 30 days pri-or to the commencement of the programme. Regrettably, these charges are non-refundable.

Arrangements for Payment In accordance with the University’s Ordinances and Regulations, all fees and charges due, unless other-wise stated, are payable by students to the University in advance of enrolment as a student of the Univer-sity. Details of tuition fees and other charges are issued to students either at the start of the Academic Year, or as appropriate during the year, and are due for payment as follows:

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Tuition fees – 10% of the tuition fee is due when a student accepts the offer of a place on the pro-gramme (i.e. 10% advance instalment enclosed with letter of acceptance). The balance will be due on the date of enrolment and must be paid in full (see payment options below)

Other Fees and Charges – Refundable security deposit (AED 1,000), student accommodation, transport and visa processing fees and charges are to be paid in advance however fines and other charges levied should be paid within the notice period communicated to you when issued.

Payment options The following options are open to you with regards payment of fees/charges:

- Cash - Credit Card (in person) - Bank transfer (students must pay all bank charges incurred) - Post-dated cheques (payable in Dubai) - Instalment Plan for International Students

Post-dated Cheques (payable in Dubai) At the Dubai Campus a payment plan is available allowing you to pay an advance instalment of 10% of the annual tuition fees with acceptance of the offer. This would be followed by 9 equal payments for full time students and 18 equal payments in the case of part time students, supported by post-dated cheques. The first cheque will be due in September and monthly thereafter (for part time students, this will be 9 payments in each academic year). Instalment Plan for International Students Students from outside the UAE who require University visa sponsorship have an international payment plan available allowing them to pay an advance instalment of 10% of the annual tuition fees with ac-ceptance of the offer, 15% in September (this will be payable earlier if the student is applying for a student visa), followed by 3 equal instalments for full time study. The first instalment of 25% will be due on 5

th

December, the second 25% instalment on 5th March and the final 25% instalment on 5

th May.

The policy is currently under review and the University reserves the right to amend this policy in light of prevailing circumstances Late Payments The following will apply if a cheque is dishonoured, returned unpaid or a payment is missed:

a) you are liable to pay a fine of AED 500.00 to cover the administration costs of processing a dis-honoured cheque:

b) You are liable to pay any penalty charges your bank may levy; c) The balance of any amounts due becomes immediately payable in full.

DEBT MANAGEMENT PROCEDURE The following procedures apply to outstanding fees and charges due to the University: Tuition Fees: the failure to pay tuition fees in accordance with your chosen payment option will result in the full amount of annual fee becoming due immediately. In all instances of non-payment, early

communication with the Finance Office is strongly encouraged. If you are identified as being overdue for payment of tuition fees and you have not contacted the Universi-ty by the due date, the following steps will be taken:

Day 7 - the Finance Office will send a reminder letter to your HWU and personal (if available) email account drawing attention to the outstanding payment. Also, a 4% PA penalty charge may be lev-ied on the outstanding unpaid balance on your account at this time.

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Day 14 - If the fees remain unpaid, a second letter will be sent to your HWU and personal (if availa-ble) email account, setting out the implications of non-payment and stressing the importance of in-forming the University, as a matter of urgency, of the reason(s) as to why payment has not been forthcoming.

Day 21 - If the fees remain unpaid and you have failed to make alternative arrangements with the Finance Office, your access to IT and Library facilities will be withdrawn. Access will not be re-instated until either the outstanding fees are paid in full or a satisfactory payment plan has been agreed with the Finance Office. A third letter will be sent to your personal (if available) email or to a valid UAE correspondence address informing you of the withdrawal of facilities and advising the next steps that will be taken if fees remain unpaid. Your Academic Head will also be notified of the situation.

Day 28 - If the fees remain unpaid, the University will withdraw any award of scholarship or other fi-nancial assistance offered to you. The case will be referred to the Vice-Principal (Dubai) and Head of the Dubai Campus recommending your withdrawal from your programme of study unless you provide evidence of exceptional circumstances which the University accepts as a legitimate reason for the failure to make payment on time. The University has the right to enforce withdrawal at any stage. A 4% P.A penalty charge may be levied on the outstanding unpaid balance on your account at this time. If withdrawn, University visa sponsored students will also have their visa cancelled immediately. A fourth and final letter will be sent to your personal (if available) email or to a valid UAE correspondence address informing you of the intention to withdraw you and cancellation of your visa (if applicable).

Day 35 - If the fees remain unpaid, the Vice-Principal (Dubai) and Head of the Dubai Campus will write to you notifying you of the University’s decision regarding your withdrawal from your pro-gramme of study. Your Academic Head will also be notified of the situation. Your University spon-sored visa (if applicable) will be cancelled. Legal action will be taken at this stage to recover the outstanding debt.

The University reserves the right to amend this policy from time to time in light of prevailing circumstances

Other penalties applied where fees are outstanding You will not be permitted to enrol for the next year/stage of your programme of study whilst owing

money to the University for tuition fees. However, you would not normally be required to withdraw from the University for non-payment of minor fines.

You may be withdrawn from the University for non-payment of tuition fees and this will therefore prohibit you from taking examinations or assessments at any diet of examinations or from proceed-ing to your project/dissertation

The University will withhold references and your conferment of degree - no degree certificate or ref-erence will be issued.

Transcripts of results, results letters and certifications will state clearly that the candidate has not yet satisfied the requirements for the award of the degree.

Appeal Process

If you are not content with a decision concerning payment of fees, including a requirement that you with-draw from the University, you may contact the Head of Campus, and bring forward a complaint under the University's Student Complaints procedures, details of which are available from the Academic Administra-tion office. The University reserves the right to amend this policy from time to time in light of prevailing circumstanc-es. Help and Support

If you are experiencing financial difficulties in paying fees, you must seek help at the earliest opportunity. It is important to keep the Finance Office informed of developments. The University will be sympathetic and endeavour to assist where there is good reason that debts have been incurred. However, in order to maintain the quality of its provision, it is essential that the University acts to recover its debts.

Office/Department Telephone Number Email Address

Finance 00 971 (0) 4 4358675 Dubai-Finance@hw.ac.uk

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Academic Administration Office 00 971 (0) 4 4358631 DubaiStudentServices@hw.ac.uk

Cheque Return

The following procedure details the process undertaken if, for any reason, a cheque is returned from the Bank unpaid: Day 1 – the Finance Office will send an email to the student’s HWU and personal (if available)

email account drawing their attention to the dishonoured cheque. Also, a penalty charge of 500 AED will be levied to cover administrative costs.

Day 7 – If the fees remain unpaid, a letter will be sent to the student’s HWU and personal (if availa-

ble) email, setting out the implications of non-payment and stressing the importance of informing the University, at the earliest opportunity, of the reason(s) as to why payment has not been forth-coming.

Day 14 – If the fees remain unpaid, the Police may be informed of the issue and action may be tak-

en. Day 21 - The procedures for Non-payment of Tuition and Other Fees/Charges detailed above from

Day 21 will then be followed. Please note that discretion will be used in some cases.

The University reserves the right to amend this policy from time to time in light of prevailing circumstanc-es.

HWU Refund Policy - Tuition Fees Only Should you wish to withdraw from your programme of study before completion, you may be entitled to a refund of all or part of the tuition fee paid. If you withdraw before commencing your studies you are enti-tled to a refund of all fees paid, with the exception of the admissions application fee and advance install-ment (equivalent to 10% of the first year tuition fees).

Qualifying Criteria for refund of Tuition Fees A withdrawn form must be submitted and a copy of the completed form should be passed to the Dubai Campus Finance Office. The Finance Office will process the withdrawal and calculate any refund due as follows: If you withdraw from your programme of study within 4 weeks of the programme starting, you are

entitled to a refund of all monies paid, with the exception of the admissions application fee and the advance installment, (equivalent to 10% of the first year tuition fees) to date.

If you withdraw from your programme of study within 4 weeks of the programme ending, you will not be entitled to any refund.

If you withdraw from your programme of study at any other time, the fees for the semester in which you are currently enrolled for will be charged and any balance paid will be refunded.

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USEFUL CONTACTS HERIOT-WATT UNIVERSITY DUBAI CAMPUS CONTACTS RELATING TO THE ENROLMENT

PROCESS

Office/Department Contact Telephone Number Email Address Heriot-Watt University

Dubai Campus

Reception

00 971 (0) 4 4358700

DubaiEnquiries@hw.ac.uk

Recruitment and

Admissions

Admissions Undergraduate:

00 971 (0) 4 4358601

00 971 (0) 4 4358606

00 971 (0) 4 4358610

Postgraduate:

00 971 (0) 4 4358602

00 971 (0) 4 4358609

DubaiEnquiries@hw.ac.uk

Academic

Administration Office

Mrs Nandini Raj 00 971 (0) 4 4358631 DubaiAAO@hw.ac.uk

Finance

Mr Suresh Kumar 00 971 (0) 4 4358675 Dubai-Finance@hw.ac.uk

IT Helpdesk

Mr Nidhish Cherian 00 971 (0) 4 4358681 dubaihelpdesk@hw.ac.uk

Transport and

Accommodation

Mr Anil Kumar

00 971 (0) 4 4358621

00 971 (0) 4 4358623

Anil.Kumar@hw.ac.uk

Visa

Mr Rafeeq Hassan

Mr Shaik Mahaboob

00 971 (0) 4 4358625

00 971 (0) 4 4358628

H.Rafeeq@hw.ac.uk

S.Mahaboob@hw.ac.uk

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DISCLAIMER OF LIABILITY

Whilst every effort has been taken to ensure the accuracy of the information in this guide at the time of going to press, the University wishes to emphasise that the programmes, facilities and other arrangements for students described in this publication are regularly reviewed and are naturally subject to change from time to time.

The University accordingly reserves the right without notice to vary the content of the programmes and

fees previously announced and to modify as seems appropriate the facilities and arrangements for

students.

Any changes will be incorporated in subsequent editions of this book and applicants and students should

enquire as to the up-to-date position when they need to know this.

The University also gives notice that it will not accept liability for any loss or injury sustained by a student

whether in connection with their studies or not.

August 2014

Heriot-Watt University is a registered Trademark.

The Pennant logo is a trademark of the University.

Neither can be used useless prior written permission has been obtained. All information correct at the

time of going to print. Printed on environmentally friendly paper.

© Heriot-Watt University. All rights reserved.

Thank you to all staff who contributed to this guide.

Heriot-Watt Universitywww.hw.ac.uk

Heriot-Watt University DubaiDubai International Academic CityPO Box 294345 DubaiUnited Arab Emirates

Tel: +00 971 4 435 8700 Fax: +00 971 4 447 7350

Heriot-Watt University is a Charity registered in Scotland, SC000278

Enrolment Handbook Cover DubaiDubai New Student Guide Sept 2014 To Change Cover