Getting startedPlease note: You cannot login using the same username and password you used last year for open enrollment.

If you have enrolled or made a benefits update since July 1, you can skip this step.

As a first-time user on the new site, click on “Register.” The Company Key – CIS – may or may not already be pre-populated. You are required to enter your Social Security number (SSN) and date of birth the first time to validate you are eligible to enroll. You then create your user name, password and security questions. Please note: the company key, user name, password and answers to security questions are all case sensitive.

Communications preferenceYou will next see a screen that asks how you would like to receive communications. During the coming plan year, this will allow CIS to send you benefit-related information in a format you’d like to receive it.

Forgot your user name or password?If you have enrolled or made a benefits update since July 1, and forgot your user name and/or password, follow the below steps.

1. Click on the “Forgot your user name or password?” link. *Note – this will not work if you haven’t created a login yet

2. Enter the Company Key (CIS), SSN and date of birth3. Answer your security question4. Enter and confirm your new password, then click “Continue” to

return to this page and login

To start the enrollment process, visit www.cisbenefits.org and click on the “Click Here” button. You will then be transferred to the new enrollment system — Benefitsolver, on the CIS Benefits Portal.

NOTE: the screenshots on these pages are samples of what you’ll see during open enrollment. The look of the actual screens may be different, but they will contain the same information shown here.

Enrollment Quick Guide

EQG

Begin enrollmentClick “Start Here” and follow the instructions to enroll in your benefits or waive coverage. You must complete the enrollment process by the deadline located under the “Start Here” button. If you miss the deadline, you waive any electable benefit coverage, and cannot enroll until the next open enrollment period.

Work phone numbers will now be required to be entered so CIS can contact you when working through claims/carrier issues. If you don’t have a work phone, please contact HR for a generic one that can be used.

If adding dependents during the enrollment process, you will be required to upload a marriage certificate to cover a newly-added spouse, and/or a birth certificate to cover each newly-added child. Certificates must be uploaded by Nov. 10 for Jan. 1 coverage.

To upload required documentation (during the enrollment process or at a later date within your enrollment window), go to the home page and click on “View Details” in the To Do box.

Looking for more information?View plan summaries and other benefit-related information by clicking “Reference Center” in the main navigation.

Want to review your current plan?You have year-round access to your benefit summary and specific benefit elections at www.cisbenefits.org. Log in and then:

1. Click your name and then “Benefits Summary”2. Review your current plans

Make your electionsReview your options as you walk through the enrollment process. Click “Select” on the plan(s) you choose.

If you have any questions, please call the benefits team at 855-763-3829. If you get voicemail, please leave a message and we will call you back within 1 business day. Do not click the “Live Chat” button as the Businessolver staff cannot answer questions. Contact the CIS Benefits staff by phone at the number above.

Review your electionsReview, edit and approve your personal information, elections, and dependents.

ApproveOnce you have reviewed your elections and they are accurate, click “Approve” to continue.

Confirm your choicesYour enrollment isn’t complete until you confirm your benefit elections by clicking “I Agree.”

PrintPrint your election information or save it to your “Message Center.”

MAKE MID-YEAR CHANGESThe benefit elections you make will remain in effect until Dec. 31, 2018, unless you experience a qualified status change. Please see the Benefits Enrollment & Eligibility Guide in the Reference Center for details.

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System Requirements We have transitioned to a new online enrollment system (Benefitsolver) that works the best with the Chrome and Firefox browsers. During the transition, a problem was discovered when using Chrome and Firefox. In some cases, the browser remembers the old enrollment site and automatically goes there. When this happens, the user receives an error message that reads “This site can’t be reached” or “Secure Connection Failed.” To correct this problem, it’s recommended that employees clear their browser “cache.” To ensure that you do not encounter issues when visiting the new cisbenefits.org site, it is recommended that you delete your browser’s temporary internet files, or cache, prior to visiting the site. Below are instructions on how to clear the cache for each of the major internet browsers.

Google Chrome - https://support.google.com/chrome/answer/2392709?hl=en Mozilla Firefox - https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Again, please note that Chrome and Firefox are the recommended browsers for accessing the new enrollment system. The new enrollment system is not fully functional on other browsers (Edge, Internet Explorer, Safari, etc.) Please visit see below for additional browser requirements.

Browser Requirements This site is best viewed with the most-recent, stable versions of the browsers below, all of which are freely available for download from their respective websites:

Firefox: Version 4 or higher is recommended Chrome: Version 28 or higher is recommended

Useful information about using the Benefitsolver site:

The suggested minimum screen resolution is 1024x768.* You must have cookies enabled to use portions of Benefitsolver.com.* You must have Javascript enabled.* You must have stylesheets enabled.*

*By default, the above items are enabled upon initial installation of a browser. Experiencing "slowness" in the site? If you are experiencing a general slowdown in response time while using our system, there could be a number of contributing issues. The most likely possibility is the network you are currently working from is not running at optimal speeds. To test the performance of your network, visit www.speedtest.net to determine network speed. Note: If your organization administers your Microsoft Windows-operated computer, you may not be able to access Compatibility View. Contact your network administrator or help desk for further assistance.