ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE...

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ENL1012 English for Business Communication

Transcript of ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE...

Page 1: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

ENL1012 English for Business Communication

Page 2: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

You and Your company

• Grammar

• 1. The Verb BE

Verb “BE” is irregular and is often contracted.

• Use “BE” to talk about age, nationality, job, and status.

• I’m => (I am)Italian.

• You’re => (You are)my manager.

• He’s => (He is)thirty.

• She’s => (She is)married.

Page 3: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

• The Verb BE (continue)

They’re => (They are) German.

We’re=>(We are)both engineers.

To make a question with the verb “BE”, we invert the subject and the verb.

A: Are you a manager?

B: Yes, I am.

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A: Is she American?

B: No, she isn’t.

A: What is his job, and where

is he from?

B: He is a designer. He’s from

Greece.

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Grammar

2. The Simple present

When we talk about regular

actions or permanent states we

use the simple present tense.

I work for Dielle.

You live in New York.

We speak English and Spanish.

They travel a lot.

We add “S” to the end of the

verb in the third person singular

(he, she, or it).

He plays golf.

She works at home.

It takes two hours to get to

work.

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Grammar

3. Simple present questions and

negatives

To make questions and

negative sentences we use the

auxiliary “do/ does”.

A: Where do you live?

B: I live in Tokyo.

I don’t =>(do not) live in

Osaka.

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A: When do they finish work?

B: They finish work at 12:00.

They don’t (do not) work in

the afternoon.

A: Do you live here?

B: No, I don’t.

A: Do you speak English?

B: Yes, I do.

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Use “DOES” for the third

person (he, she, or it).

A: What languages dose she

speak?

B: She speaks Finnish and

English.

She doesn’t =>(does not)

speak Spanish.

Page 9: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

A: Does he smoke?

B: Yes, he does.

A: Does she work with them?

B: No, she doesn’t.

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Language Note:

Meeting someone for the first

time

1. Introducing yourself

Let me introduce myself. My

name’s … . Pleased to meet you.

Hello. I’m … . Nice to meet you.

Hi, my name’s … . What’s your

name?

My name’s … . Nice to meet you.

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2. Introducing another person

Let me introduce you to…

Nice / Pleased to meet you.

This is my colleague…

Nice to meet you.

Likewise.

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3. Other questions

Where are you from?

I’m from … (but I work in …)

What do you do?

I’m a … . How about you?

Who do you work for?

I work for … . And you?

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Giving a talk

1. Greeting the audience

Hello, everyone. Thank you for

inviting me.

Good morning, ladies and

gentlemen. I am happy to be here

today.

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2. Presenting the structure of the talk

I’m here to talk about / give a

presentation on … .

The subject of my talk is … .

First

Then I want to talk about /give you..

Finally

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3. Introducing each point

OK. Let’s start with … .

Now we come to … .

Finally, let’s look at / talk about … .

4. Ending

To conclude … .

Thanks for listening.

Do you have any questions?

Page 16: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Presenting a company

1. Structure and location

The company / group is called … .

It is an (American) company, based

in (Chicago).

It has factories / production centers

/ subsidiaries in … .

The chairman / CEO / founder /

owner is … .

It employs (200) people / It has

(200) employees.

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1. Products and customers

Their main business area is … .

The main products / customers are

… and … .

2. Results and future plans

The annual revenue is ($30 million)

with profits of ($2 million).

The company is successful

because … .

We plan to … .

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Vocabularies:

BA = British Airways

Bachelor of Arts

GM = General Motors

HP = Hewlett Packard

BASF = Baden Aniline and

Soda Factory

AOL = America Online

FEI = Federal Bureau of

Investigation

DVD = Digital Versatile

Disc

Page 19: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Planning a trip

Grammar

1. “There is” and “There are”

Singular

A: Is there a swimming pool in

the hotel?

B: Yes, there is.

A: Is there a fitness center?

B: No, there isn’t.

Page 20: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Plural

A: Are there any restaurants?

B: Yes, there are.

A: Are there any conference

rooms?

B: No, there aren’t.

A: How many rooms are

there?

B: (There are) 200.

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2. “Countable”and“Uncountable”

Countable (C)

Countable ( C ) nouns have a

singular and plural form.

Usually physical objects which

you can count, e.g. camera(s),

gift(s), cigarette(s).

Sigular:

Question:

Do you have a book?

Affirmative /Negative:

Yes, I do (have a book).

No, I don’t (have a book) but I

have a travel magazine.

Page 22: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Plural:

Question:

Do you have any cigars?

Affirmative /Negative:

Yes, I do (have some cigars).

No, I don’t have any cigars – or

any cigarettes.

Question:

How many suitcases do you

have?

Affirmative /Negative:

Three.

Page 23: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Uncountable (U)

Uncountable (U) nouns only

have one (singular) form. and

plural form. Usually physical

Refer to things which are

difficult to count because they

are in a “MASS” - e.g. wine,

perfume, sugar. Also refer to

more abstract things which are

not physical objects – e.g.

information, advice.

Question:

Do you have any wine or

spirits?

Page 24: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Affirmative /Negative:

Yes, I do. I have some whisky.

No, I don’t have any wine or

spirits.

Question:

Do you have any advice for

me?

Affirmative /Negative:

I can give you some advice

about traveling.

Question:

Page 25: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Affirmative /Negative:

Two liters.

3. “Have” in questions and

negatives

Usually use the auxiliary “do”

with “have” when we ask a question

or make a negative statement.

A: Do you have a car?

(NOT Have you a car?)

B: No, I don’t have a car.

(NOT I haven’t a car.)

Page 26: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

A: Does he have a laptop?

(NOT Has he a laptop?)

B: No, he doesn’t have a

laptop.

(NOT He hasn’t a laptop.)

The construction “have got” is

sometimes used as an alternative to

“have” in the present tense.

I have a car. = I’ve got a car.

Page 27: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

4. Telling the time

There are 3 different ways of saying

the time.

Use “after” (or past) and “to”.

Page 28: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Five after seven

A quarter after seven

Twenty after seven

Page 29: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Half past seven

or

Seven thirty

Twenty to six

Page 30: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

A quarter to six

Ten to six

Six o’clock

Page 31: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Use the figures only. Say the

figures in the order you see

them.

5:05 = Five oh five

5:15 = Five fifteen

5:20 = Five twenty

5:35 = Five thirty-five

5:45 = Five forty-five

5:50 = Five fifty

5:30 = Five thirty

5:55 = Five fifty-five

With this form, we often say: “a.m”

(Ante Meridiem) for the morning.

Page 32: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

“p.m.” (Post Meridiem) for the

afternoon and evening.

e.g. The office closes at 5:30 p.m.

Breakfast is served between

7:00 and 9:00 a.m.

Usually use the 24 –hour

clock only to talk about travel

schedules.

e.g. 17:20 = Seventeen twenty

22:45 = Twenty-two forty-five

Page 33: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

5. Time, Distance, and Frequency

A: How far is it?

B: It’s thirty-five kilometers away.

A: How long does it take?

B: It takes about two hours by

Plane / train, etc.

(etc. = Et Cetera)

A: How often does it … (go)?

B: Every hour/ week/ month, etc.

Once/ twice/ three times a

day/ week, etc.

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A: When is it open? (adjective)

B: It’s open from ten to six.

open

adj.

A: When does it open? (verb)

B: It opens at 10:00 a.m.

open

verb

Page 35: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Language Note:

Polite Requests

1. Want to ask to do

something

Use “Could I …?” or

“May I …?” (More Formal)

or

“Can I …?” (Less Formal).

e.g.

Excuse me … (to get

someone’s attention)

A: Could I have a room for

two nights?

B: Certainly, sir.

Page 36: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

A: May I open the window?

B: Yes, of course.

A: Can I leave the meeting

early?

B: I’m sorry, but …

Polite Requests

1. Want another person to do

something, Use “Could you

…?” (More Formal) or

“Can you …?” (Less Formal).

e.g.

Page 37: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

A: Could you confirm this in

writing?

B: Yes, of course.

A: Can you do that by

tomorrow?

B: Sorry, I can’t, because …

Page 38: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Vocabularies Shuttle bus = 2

Parking lot(Amer. Eng.) =

Car park (British Eng.) =

Page 39: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Away on business

Grammar

1. Propositions

Describing position

The office is near the station. (It’s only two minutes on foot.)

It’s on Liberty Avenue, on the

corner, on the left.

Page 40: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

- It’s next to the post office. (They are side by side.)

- And it’s across from the bank. (On the other side of the road.)

-The restaurant is on the

second floor.

Page 41: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

- The business center is above the restaurant, on the third floor.

- Reception is below the restaurant, on the first floor.

Page 42: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

I can’t move my car, because it’s between two other vehicles.

- There’s a truck parked in front of me, so I can’t go forward.

- And there’s a bus behind me, so I can’t go back.

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Giving directions Come out of the post office on Eighth Avenue,

- turn left on Eighth Avenue,

- go along / up / down Eighth Avenue.

- And take the first right – that’s West 33

rd Street.

Page 44: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Walk past Madison Square Garden and Penn Station,

- go across Seventh Avenue, Avenue of the Americas, and Broadway.

- go into the last building on the left.

- and take the elevator to the 102

nd floor.

Page 45: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

2. The imperative The imperative form of the

verb is like the infinitive. It is used for: Instructions and directions Turn left, then take first right. Sit down and listen carefully.

Advice Wear comfortable clothes.

Buy a good road map.

Page 46: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Offers Take a seat. (Please) help yourself to

coffee.

To form the negative, use don’t (do not).

Don’t turn left, turn right. Don’t drink any alcohol before you drive.

3. Like and would like

To talk about your interests in general, use like + ing.

I like going to the movies.

He likes watching spots on TV.

Page 47: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Do you like playing soccer?

Does she like skiing?

To talk about what to do at a specific time, and to make invitations, use would like + verb.

Page 48: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

I’d like (I Would like) to go to the movies this weekend.

They’d like to come to the soccer game on Saturday. Would you like to play tennis this evening? Would your friend like to come with us?

Page 49: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

4. Restaurant language

Recommending and suggesting

A: What do you recommend?

B: I recommend the sushi.

A: What do you suggest?

B: I suggest you try the lasagna.

Ordering A: What would you like?

B: I’d like the onion soup.

Page 50: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

A: What will you have …

- as an appetizer? I’ll have the tortilla chips.

- as an entrée? I’d like the paella.

- for dessert? I think I’ll have strawberries and

cream.

Page 51: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Asking for things Could you bring me / Could I get some water / another glass / the bill (American Eng. = the check), please.

Page 52: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Language Note:

Telephone language 1

* C = Caller

* R = Receiver of the call

Identifying the caller

R: Who’s calling, please?

C: Is that Miguel.

C: This is Monica Anderson.

R: Yes. Hi, Monica.

Page 53: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Giving a reason for the call C: I’m calling about my visit. C: It’s about your trip next

week.

Asking the caller to wait R: Just a moment, please. R: One moment, please.

Giving reasons for absence R: I’m sorry, but he’s in a meeting / at lunch / on vacation.

Page 54: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Leaving a message R: Can I take a message? C: Could you tell him / her

that.. C: Could you ask him / her to

call me back? R: I’ll give him / her the

message.

Closing C: Thanks. R: Thank you for calling.

Page 55: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Visiting a company

Grammar

1. Simple past of be and regular verbs

Be

A: Where were you last week? B: I was in Paris, and Jan and Bob were on vacation. A: Where was Rosa? B: She was in New York. A: Was he here yesterday? B: No, he wasn’t (was not).

Page 56: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

A: Were you at the meeting? B: No, we weren’t (were not).

Regular verbs - To form the simple past of a regular verb, add ed.

- To make a question, use the auxiliary did + infinitive.

Page 57: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

A: What did you do? B: I visited Milan last week, but

Nick stayed here. A: When did she call? B: She called me last Monday.

A: Where did you live before? B: We lived in Beirut for a few

years. A: Where did they move to? B: They moved to Rio de

Janeiro.

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Grammar

2. Simple past irregular verbs

Many of the most common verbs in English are irregular. Some of the irregular verbs from this unit are given below. For a full list, see page 157.

(Simple past irregular verbs)

buy bought

fly flew

go went

have had

leave left

meet met

take took

Page 59: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Language Note: Describing your department

1. Describing the activity of a department

My department deals with / is responsible for marketing / administration, etc. We organize tests / studies / research. We work with customers / suppliers / other companies in the group.

Page 60: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

2. Describing the staffing of a department There are …people in the department. Pierre Ducros is in charge of the department. I am one of the managers / technicians / engineers.

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3. Describing the equipment / premises of a department

We have a large office / there laboratories / a small building.

We use computers / fax /

e-mail a lot.

We have a well-equipped laboratory / a lot of technical equipment.

Page 62: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

New developments

Grammar

1. The present continuous

The present continuous

tense is formed using the

verb be and the main verb

with an –ing ending.

He’s (he is) working at

home today.

Page 63: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

I’m (I am) learning to play the

piano.

They aren’t (are not)

designing any new products

this year.

Are you leaving now, or are

you staying for lunch?

We use the present

continuous to talk about:

actions happening now, at

this moment

Page 64: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

I’m reading this sentence.

The teacher’s writing on

the board.

actions happening over a

longer period of time,

including now

My company’s building a

factory in Venezuela.

We aren’t working on any

new projects right now.

Page 65: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

She’s traveling a lot at the

moment.

I’m reading a good book.

Grammar

2. Simple present or

present continuous?

The simple present is use

for permanent or regular

actions.

Page 66: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

She often calls the U.S.

We don’t have classes on

Saturdays.

Does Microsoft sell

hardware?

Page 67: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

The present continuous

is used for temporary,

present actions.

At the moment she's calling

a client in Lima.

This week we're not having

any classes.

Are you selling a lot of

products in Asia this year?

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3. Describing trends

to rise / to go up / to

increase

-Sales rose / went up /

increased from March to

September last year.

-Prices are rising / going up

/ increasing this year.

To fall / to go down / to

decrease

- Sales fell / went down /

decrease between 2004

and. 2006.

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- Exports are falling / going

down / decreasing at the

moment.

To remain stable

- Sales remained stable last

month.

By, from, and to

- Our market share rose by

2 %,from 7% to 9%.

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Language Note:

Referring to visual aids

1. Introducing visual aids

Let's have a look at the first

slide / this bar chart / the next

diagram.

This bar chart / table / graph /

slide / diagram shows....

Can everybody see?

2. Indicating important

details

Page 71: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Notice that the number of users

is rising.

I'd like to draw your attention

to the figures for Latin America.

As you can see, consumption

is increasing.

Page 72: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Meeting People

1. Meeting someone for the

first time

Hello.

Hi.

Pleased to meet you.

Nice to meet you, too.

2. Meeting someone you

know

A: How's your wife / family,

etc.?

B: Very well / Fine, thank you

/ Great.

Page 73: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

A: What's new?

B: Not much / I got a new job!

A: How's business / the job?

B: Not very good, I'm afraid.

Page 74: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

3. Responding to news

-Good news

I'm (very ) pleased / glad /

happy to hear that.

That's great news!

-Bad news

I'm (very ) sorry to hear that.

-Surprising news

That's incredible! Really?

Page 75: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

What is / was it like?

Use the construction

What ... like? to ask for a

general description.

1. Present

A: What's (what is ) the

weather like today?

B: It's sunny / cloudy, etc.

A: What are the people like?

B: They are very friendly /

interesting, etc.

Page 76: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

2. Past

A: What was the food like at

the conference?

B: It was very good / fantastic.

A: What were the

presentations like?

B: They were very long /

boring,etc.

Page 77: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Arrangements

Grammar

1. The present continuous for future

When we have a fixed plan for the future we use the present continuous. Usually there is a date or a time in sentence, or the date or time is understood.

Page 78: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

A: What are you doing this evening?

B: I'm going to a concert.

A: When is she arriving?

B: She's coming on

Wednesday.

A: Where is he staying

tonight?

B: He isn't (is not) staying here.

Page 79: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Grammar

2. Changing appointments

Can change an appointment in the 3 ways.

Can bring it forward to an earlier date.

Or we can postpone it until a later date

24 25 26 27 28

24 25 26 27 28

Page 80: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Or we can cancel it completely.

24 25 26 27 28

Page 81: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Language Note:

Dates

1. There are different ways of saying dates around the

world.

Some countries say the day first, then the month,

other countries say the month then the day.

Page 82: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

In written English, we can use both:

Formal, like in legal agreements: the 11th of March 2005 More common:

11 March 2005, March 11th 2005, or March 11, 2005.

Page 83: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Is that April 11th or November 4th? Help the reader by always writing out the month.

2. In spoken English, we say:

The twenty-first of March.

March twenty-first.

March the twenty-first.

Page 84: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Making arrangements

1. Asking about availability

More formal expressions

Would it be possible to meet?

When would be convenient?

Less formal expressions

Do you want to get together?

When are you free?

Page 85: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

2. Suggesting dates / times / places

More formal expressions

Would Friday after dinner be all right?

How about (meeting in) the lobby at 7:00?

Could we make it 8:30?

Are you doing anything on

Tuesday?

Page 86: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Less formal expressions

Can you make Friday evening after dinner?

Let's meet in the lobby at

7:00.

Will 8:30 work for you?

Page 87: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

3. Accepting and refusing

More formal expressions

That would be nice / fine (with me).

(I'm afraid) I'm not free.

(I'm sorry) I have other plans.

Less formal expressions

OK.

Page 88: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

4. Confirming

More formal expressions

So that's 7 o'clock on Wednesday.

I'm looking forward to meeting you.

Less formal expressions

See you on Thursday.

Great. I'm looking forward to

it.

Page 89: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Describing and comparing

Grammar

1. Comparative form

Use the comparative form

to compare two things.

e. g. London is more

expensive / cheaper than

Tokyo.

Page 90: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Category => One-syllable

adjectives

Example => cheap

Comparative => cheaper

Example => big

Comparative => bigger

Category => Two syllables

ending -y

Example => easy

Comparative => easier

Page 91: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Category => Two or more

syllables

Example => expensive

Comparative => more (less)

expensive

Page 92: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Category => Irregular

adjectives

Example => good

Comparative => better

Example => bad

Comparative => worse

Page 93: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

When we want to talk

about things being the

same, we use as ... as.

Paris is as expensive as

London.

Chicago is not as big as Los

Angeles.

2. Superlative forms

Use the superlative forms

to compare three or more

things.

Page 94: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Munich is the most expensive

/ the cheapest of the six cities.

Category => One-syllable

adjectives

Example => cheap

Superlative => (the) cheapest

Example => small

Superlative => (the) smallest

Page 95: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Category => Two syllables

ending -y

Example => easy

Superlative => (the) easiest

Category => Two or more

syllables

Example => expensive

Superlative => (the) most

expensive

Page 96: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Category => Irregular

adjectives

Example => good

Superlative => (the) best

Example => bad

Superlative => (the) worst

Page 97: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Grammar

3. The present passive

Use the passive form when we

don't know, or it is

unimportant, who has

performed an action.

The passive is often used to

describe technical process,

where we are

Page 98: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

more interested in the

process itself than who or

what is responsible for it.

Simple present passive is

formed with the present

of the verb be and the

past participle.

Page 99: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Active

The company performs

12,500 jobs every day.

Passive

12,500 jobs are performed

every day.

Active

We use a system called

"power planning."

Passive

A system called "power

planning" is used.

Page 100: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Active

We arrange schedules up

to five days in advance.

Passive

Schedules are arranged up

to five days in advance.

Page 101: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

If we want to mention who

or what done something,

we use “BY”.

The maintenance work is

performed by our team of

technicians.

Schedules are arranged by

the Work Finder.

Page 102: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Language Note:

Product characteristics

1. Size and dimension

Noun

What's the .... ?

It's (50) cm in ... length

height

width

depth

thickness

diameter

Page 103: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Adjective

How ... is it?

It's (50) cm ... long

high

wide

deep

thick

2. Weight

How much does it weigh?

It weighs 50 kg.

Page 104: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

3. Materials and function

What's it made of?

It's made of ....+ material.

=> It's made of glass.

What's it used for?

It's used for ... + -ing.

=> It's used for changing

channels.

Page 105: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Giving opinions

1. Giving an opinion

I think / I don't think ....

If you ask me ....

In my view ....

Page 106: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

2. Asking for an opinion

What do you think?

What's your view on this?

How about you?

3. Agreeing / disagreeing

I think so, too. / I agree. /

You're right.

I don't agree. / I disagree.

I'm not sure.

Yes, I do. / No, I don't.

Page 107: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Life stories

Grammar

1. Time expressions

Ago is used with the

simple past tense. It relates

actions in the past to now.

He was born more than one

hundred years ago.

The flight left ten minutes

ago.

Page 108: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Use these expressions to

talk about actions and

events in the past.

in 1981

He died in 1981

for two / three / four

years

He studies at Yale for

three years.

two / three / four years

later

Page 109: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

He started a new job two

years later.

the following year

He founded his own

company the following

year.

from (1924) to (1926)

From 1924 to 1926 he

worked for Colonial Air

Transport.

Page 110: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Grammar

2. The past passive

The past passive is formed

with was / were (the simple

past of the verb be) and the

past participle.

Use the past passive

when:

We don't know, or it is

unimportant, who

performed an action.

Page 111: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

When was he hired?

He was hired in April.

We are more interested

in the result of the

action than who did it.

The system wasn't

properly installed.

The offices were

painted bright red!

Page 112: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

If we want to say who

performed the action, we

use the preposition “BY”.

The company was taken

over by large multinational

last year.

The accounts were

audited by KPMG.

Page 113: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Grammar

3. Active and passive

questions

The simple past passive

question form different from

the active form.

Active questions use did

and the infinitive of the verb

(without to).

Page 114: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

When did 3M invent Post-it

Note?

Where did Arthur Fry get his

idea?

Passive questions use

was / were and the past

participle of the verb.

When was the company

founded?

Where was masking tape

invented.

Page 115: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Dealing with problems

Grammar

1. Will and present

continuous

To talk about definite plans -

meeting, appointments,

visits,etc. Use the present

continuous.

Page 116: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

- She's (She is) coming to

Texas next month.

- When's (When is) he

arriving?

- They aren't (are not) staying

for the weekend.

Page 117: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

When we make a decision

at the time of speaking,

Use I'll (I will) or we'll (we

will) + the infinitive of the

verb without to.

- I don't know his travel plans.

I'll call him and ask.

- It's 11 o'clock, and I'm tired.

I think I'll go to bed.

Page 118: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

- I'm not sure if we're free

then. We'll let you know on

Friday.

2. Offering to help

Use “Can I” or “Should I” +

infinitive (without to) when

we offer to do something

for somebody.

Page 119: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

- That looks heavy. Can I

carry it for you?

- You look busy. Can I go to

the post office for you?

- The phone's ringing. Should I

answer it?

Page 120: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

3. Other uses of will

Use “WILL” when we want

to make predictions about

the future.

- I think we will sell a lot in

Europe.

- The product will be very

popular with young children.

Page 121: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Will often contacts to 'll

after personal pronouns.

- Will not abbreviates to

won't.

- You'll / We'll / They'll have

customers in mobile phone

stores.

- Older men won't be

interested.

Page 122: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Notice the construction in

first conditional sentences

with if:

If + simple present + will

/ won't or Will / won't + if

+ simple present

- If you don't buy it now, you'll

have problems later.

- You won't have enough time

if you wait until tomorrow.

Page 123: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Language Note:

Responding to complaints

1. Giving bad news

I'm sorry, but we found the

missing items here in our

factory.

I'm afraid we can't send them

immediately.

Page 124: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

2. Saying sorry

I'm very sorry about that.

I apologize for the mistake.

3. Promising to do something

I'll look into the problem.

I'll ship the missing items

today.

Page 125: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

4. Offering to do something

Would you like me to send it by

express mail?

I'll send it today.

Page 126: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

People at work

Grammar

1. Making suggestions

For making strong recommendations we use these expressions.

- You should / you shouldn't recruit any more staff.

- I think / don't think you should advertise on the internet.

- I'd advise you to offer other languages.

Page 127: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

To suggest other possibilities we use these expressions.

- What about starting a language school?

- How about looking on the internet?

- Why don't you mail some companies?

Page 128: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

To respond to suggestions we use these expressions.

- That's a good idea.

- That's a possibility.

- That's out of the question.

- I don't think that's the answer.

- I'm not sure about that.

Page 129: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

2. Permission and obligation

To ask for and give permission we can or the more formal be allowed to.

- You can vote in the U. S. when you're eighteen.

- Can I go early?

- We’re allowed to work at

home.

- Am I allowed to have vacation in July?

Page 130: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

- We can’t smoke here.

- No, you can’t.

- I’m not allowed to smoke at work.

- No, you’re not.

Page 131: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

To talk about obligation we generally use have to.

- Do you have to go the meeting?

- Do I have to wear this uniform?

- She doesn’t have to work late.

- No, you don’t.

Page 132: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

For very strong obligation (like rules and regulations.), we use must or mustn’t.

- You must stop at the red light.

- You must switch off your cell phone on a plane.

- You mustn’t make jokes about money.

Page 133: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Language Note:

Correcting and checking information

1. Here are some expressions we use on the telephone when we are noting information.

Person giving information

- Ready?

- Did you get that?

- That’s right.

- That’s all.

Page 134: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Person noting information

- Go ahead.

- I got it. Go on.

- I’m sorry, I didn’t catch that.

- Can I read that back to you?

2. When we want to correct someone, we stress the word or part of a word we are correcting.

- You work for IBM, don’t you?

No, I work for HR.

Page 135: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

- You were born in 1978.

No, in fact I was born in

seventy-seven.

- She’s Korean, isn’t she?

No she isn’t, she’s Japanese.

3. To show you have understood, use these expressions.

- OK, got it.

- Right.

Page 136: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Getting a job

Grammar

1. Verb + -ing

Verbs used to talk about

general preference are

usually followed by

another verb ending –ing.

I hate working late at night.

He enjoys meeting young

people.

They don’t mind traveling

long distances.

Page 137: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

1. The present perfect

The present prefect is

formed with the simple

present of the verb

have, and the past

participle of the main

verb.

For regular verb, the

past participle is the

same as the simple

past form.

Page 138: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

e.g. to work – he worked –

he has worked.

Use the present perfect

to talk about “an action

or a situation which

started in the past, and

is not finished now.”

He’s (He has) lived in

Europe since 2004. (And

he lives there now.)

Page 139: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

I’ve worked for this

company for five years.

(And I still work there

now.)

They’ve been married

since 1995. (And they’re

still married now.)

Page 140: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Use since with a

moment in time, and for

with a period of time.

since 2005, since June,

since two o’clock

For seven years, for a month, for

half an hour.

Page 141: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

1. Present perfect and

simple past

Also use the present

perfect when the time of

reference is not

finished, even if the

action itself finished.

We’ve taken on sixteen

people this year. (But

we’re only in August.)

He’s written three letters

today. (It’s only 4 p.m.

now.)

Page 142: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

In my professional

career, I’ve worked in

three foreign countries.

(I’m only forty now, so

my career is not

finished.)

Compare the time

expressions used with

the present perfect and

simple past.

Page 143: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Present prefect =>

- I’ve worked …

- This year / month /

week

- today

- since 2006

- in the last years

- recently

Simple past =>

- I worked …

- last year / month /

week

- yesterday

- in 2006

- ten years ago

- a long time ago

Page 144: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

The world of work

Grammar

1. Too / not enough

Too

Too means “more than

necessary.” It is used in

front of adjectives and

adverbs.

- He didn’t take the job

because the salary was

too low.

- She couldn’t do the job

well because she worked

too slowly.

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Too is also used in front

of much / many when the

quantity is larger than is

wanted.

- There are too many

people on the first day, so

I went back the next day.

- I didn’t get the job

because I asked for too

much money.

Page 146: ENL1012 English for Business Communication · You and Your company • Grammar • 1. The Verb BE Verb “BE” is irregular and is often contracted. • Use “BE” to talk about

Enough

Enough means the “right

amount.”

Not enough means “Less

than necessary.”

It is used after adjective

and adverbs.

- She wasn’t old enough to

vote.

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- He didn’t work hard

enough, so he failed his

exams.

Not … enough is also

used with nouns. Enough

goes before the noun.

- I don’t have enough

money to buy a new car.

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- There’s not enough space

in this office for more

people.

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Language Note:

Polite goodbyes

1. Saying goodbye

Goodbye (Bye.)

Good night.

2. Thanking and responding

to thanks

- Thanks.

- Thank you

- Thank you for everything /

coming / the invitation.

- You’re welcome.

- Don’t mention it.

- It was a pleasure.

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1. Commenting on the event

- It’s been very interesting /

a pleasure / great / very

nice.

- It was nice to meet you /

see you again. (face-to-

face)

- It was nice talking to you /

hearing from you.

(telephone)

2. Referring to a future trip

Have a good / safe trip

Drive carefully.

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1. Referring to future

contact

See you.

Talk to you soon.

Please come again. (host)

See you soon / next /

tomorrow.

I’ll be in touch.

Please come and see us

next time. (guest)