Enhancing Your Leadership And Supervisory Skills For All Supervisor
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Transcript of Enhancing Your Leadership And Supervisory Skills For All Supervisor
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Enhancing Leadership & Supervisory
a s u p e r v i s o r c l a s s
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GROUP DISCUSSION
Apa yang dimaksud dengan “Pemimpin”?
Apakah pemimpin itu dibuat atau dilahirkan?
Kemampuan apa saja yang harus dimiliki untuk menjadi pemimpin di store?
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S&OP
Fin
&
AccTraining
Inventory Analyst
IT
QA & INVGA, P&A
Maintenance
& Project
HR
Service Center
Retail Support
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Model Influencer Coach Consellor
Management Staff
Supervisor
ROLES AS A LEADER…
Problem solver Decision maker Controller
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Work withOUT
Heart
Work with Heart
Paradigm Shift
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Bersemangat Ramah & senang melayani Bekerja dengan cepat Tanggap & inisiatif Menguasai pekerjaan dan
menjalani tanggung jawabnya
Observe Behaviour of Leaders that Work with Heart
Work with Heart
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LEADERSHIP…“…kemampuan untuk mempengaruhi orang lain ke arah tercapainya tujuan”
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“Leadership isbased on… Inspiration,
not Domination.”
Ray Kroc
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“Ukuran sebenarnya dari kepemimpinan adalah pengaruh; tidak lebih, tidak kurang”
–John C. Maxwell-
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Ketrampilan teknis
Human Relation
Misalnya : Kemampuan membuat perencanaan, product knowledge, manajemen waktu, dsb.
Misalnya : kecakapan dalam berkomunikasi, delegasi, motivasi, coaching, positive corrective feedback
Bagaimana Cara Untuk Memperluas Pengaruh?
RESPECT=
TRUST=
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What should a Store Leader Do?
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Planning…Serangkaian langkah-langkah sistematis untuk mencapai tujuan
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Job Priority
Important Not Important
No
t U
rgen
tU
rgen
t
Important
Urgent
Fire FightingDistraction
Quality TimeTime Waste
1 2
3 4
Sesuatu hal penting harus dilakukan namun tidak terkait dengan waktu
Sesuatu hal yang harus dilakukan segera
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The Pareto Principle“80% of the effects come from 20% of the causes”
-Joseph M. Juran-
1. ……….
2. ……….
3. ……….
4. ……….
5. ……….
6. ……….
7. ……….
8. ……….
9. ……….
10. ……….
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
20% Top Priority
Contributed to 80% Result
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Stay focus
Keep on track
Control function
Benefit of Planning
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Tetapkan goal dengan jelas (SMART) Ketahuilah masalah yg terkait dengan:
- Budgeting- People- Tools needed
Tentukan & tuliskan tindakan-tindakan yang mendukung pencapaian goal
Planning harus cukup spesifik tapi tetap fleksibel
Tips membuat Planning
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People Product Place Procedures Promotion
5 Things in Planning
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No Activities Start Finish PIC Tools Ket.
GOAL: …………………………………………………..…………………………………………………..............................................
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HIRARKI KOMUNIKASI
Presiden
Direktur
“Besok akan ada gerhana matahari total pada jam 9 pagi. Ini adalah kejadian yang tak bisa kita lihat setiap hari. Untuk menyambut dan melihat peristiwa langka ini, seluruh karyawan diminta untuk berkumpul di lapangan dengan berpakaian rapi. Saya akan menjelaskan fenomena alam ini kepada mereka. Bila hari hujan kita tidak bisa melihatnya dengan jelas, kita berkumpul di kantin saja”
General
Manager
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“Sesuai dengan perintah bapak presiden direktur, besok pada jam 9 pagi akan ada gerhana matahari total. Bila hari hujan, kita tidak bisa berkumpul di lapangan untuk melihatnya dengan berpakaian rapi. Dengan demikian, peristiwa hilangnya matahari ini akan dijelaskan oleh bapak presiden direktur di kantin. Ini adalah kejadian yang tidak bisa kita lihat setiap hari”
General Manager
Manager
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“Jika besok turun hujan di kantin, kejadian yang tak bisa kita lihat setiap hari. Bapak presiden direktur, dengan berpakaian rapi akan menghilang jam 9 pagi”
Manager
Supervisor
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“Besok pagi pada jam 9, bapak presiden direktur akan menghilang. Sayang sekali, kita tidak bisa melihat kejadian itu setiap hari”
Supervisor
Staff
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KOMUNIKASI
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EMOTIONAL BANK ACCOUNT
KEEP PROMISES APOLOGIZE
CLARIFY EXPECTATIONSTREAT OTHER KINDLY
UNDERSTAND OTHERS
LOYALITY
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Killer Word
Magic WordGimana sih
gitu aja nggak bisa
Woooi wooi....
.................
.................
................. .................
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Golden RulesCall people by name
Asking help rather than command Be Specific
Say thank you Positive corrective feedback
Recognition.
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Body Language (55%) Voice Tone
(38%)
Words (7%)
(Prof. Albert Mehrabian, Psychology Today, 1968)
Hal-hal yang Mempengaruhi Efektifitas Komunikasi
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Buatlah diri anda dihargai orang lain Berbicaralah dengan “bahasa” mereka Minta mereka untuk menyampaikan
pendapatnya dan simaklah Berikan pengertian daripada perintah Gunakan Golden Rules
Call people by name, Asking help rather than command, Be Specific, Say thank you, Positive corrective feedback, Recognition.
Tips to Improve Communication Skill
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Delegation“mempercayakan dan mengalihkan
tugas kepada orang lain..”
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Mengefektifkan waktu atasan
Memberdayakan karyawan
Meningkatkan kepuasaan kerja memperkuat kerja sama
Benefits of Delegation
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JOB
SkillsInitiatives Level
2 Things in Delegation
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How to Delegate?
1
Tentukan Pekerjaan
2Tentukan Orang
3
Jelaskan Pekerjaan
4 Periksa Hasil Kerja
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Tugas pemberian penghargaan
Tugas menengahi konflik
Tugas mengatasi krisis
Pekerjaan yang bersifat rahasia
Tugas pendisiplinan
Don’t
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“Sebuah proses meningkatkan pengetahuan, ketrampilan, values, sikap kerja dan memberikan
kesempatan yang dibutuhkan karyawan dalam rangka meningkatkan kinerja”
Coaching
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Meningkatkan motivasi Reorientasi cara berpikir Meningkatkan ketrampilan Mengurangi konflik
Benefits of Coaching
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Follow Up &Monitor Kemajuan
Katakan dengan jelas
Tunggu Respon
IngatkanTujuan
Minta Solusi spesifik
Beri Persetujuan
How to Coach?
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Coaching Roleplay
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Proses pengecekan atas pelaksanaan rencana-rencana yang telah dibuat
Controlling
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Why Controlling is Important?
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Perhatikan antara Target dengan Hasil
Periksalah secara detil (positive corrective feedback bila diperlukan)
Perhatikan perubahan yg terjadi & catat
Selalu fokus pada hasil dan lakukan continuous improvement
Controlling