Enhancing Relationships HCOM-100 Instructor Name.
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Transcript of Enhancing Relationships HCOM-100 Instructor Name.
Enhancing Relationships
HCOM-100
Instructor Name
Communication Principles
Enhancing Relationships Preview
The Importance of Friendship
The Importance of Family
The Importance of Colleagues
Stages of Relationship Development
Managing Interpersonal Conflict
The Importance of Friendship
Friendship over the Years
ChildhoodAdolescent
peer relationships are the most important social influence on our behavior
AdultElderly and friendships
Enhancing Friendships
Awareness of yourself
We Use Communication To Initiate, Develop, Deepen And Maintain Friendships
Listening And Responding Are Critical
Learn to Adapt
The Importance of Family
Changing Nature of FamilyEnhancing Family Relationships
Discover who we are in familiesEarliest lessons about verbal and nonverbal communicationFamily relationships are built upon trustFamily relationships involve adaptation
The importance of Colleagues
On the job communicationCommunication skills are highly valued
Enhancing Workplace Relationships
Uncertainty reductionVerbal and nonverbal communication skillsListening and respondingAdaptation is critical to successful coworker relationships
Stages of Interpersonal Relationships
Relational Development Proceeds in Discernable Stages
IPC is Affected by the Stage of the Relationship
IPC is Affected by the Stage of the Relationship
IPC Facilitates Movement between the Various Stages
Elevator Model
Relational Escalation
Pre-Interaction Awareness
Initiation
Exploration
Intensification
Intimacy
Relational De-Escalation
Turmoil or Stagnation
De-Intensification
Individualization
Separation
Post-Interaction
Managing Interpersonal Conflict
IP Conflict is a struggle that occurs when two people cannot agree on a way to meet their needs.
How Conflict Functions in Relationships
Conflict is normal
Constructive ConflictConstruct something new
Suggest areas of change
Revitalize the relationship
Destructive ConflictDismantles relationships
Lack of flexibility is the hallmark
Conflict Involves Power
Interpersonal power means the ability to influence another in the direction we desire.
Power and RelationshipsComplementary
Symmetrical
Parallel
Assertive and Aggressive Communication
Assertive communication takes the listener’s feelings and rights into account; aggressive communication does not.
To assert yourself is to let your communication partner know that his or her behavior is infringing on your rights.
Styles of Managing Conflict
NonconfrontationalPlacating
Distracting
Computing
Withdrawing
Giving in
Styles of Managing Conflict
ConfrontationalControl
Win/lose philosophy
CooperativeConflict is not a game
Conflict is a set of problems to be solved
Conflict Management Skills
Manage Emotions
Manage Information
Manage Goals
Manage the Problem
What questions do you have?
Homework:1.) Reading?
2.) Turn in assignments?