:::Patch Name:::SAPP_4097

:::Patch Description:::4.x Consolidated Patch (SAPP_4097)

:::Patch Type:::Consolidated

:::Release Date:::20170724

:::Checksum:::de32ea8b7c7649534f05080339187632 (MD5)

:::Defect Records:::DREC08498 DREC08654 DREC08961 DREC08975 DREC08982 DREC09022 DREC09031 DREC09044DREC09045 DREC09080 DREC09085 DREC09094 DREC09137 DREC09158 DREC09163 DREC09176DREC09184 DREC09210 DREC09215 DREC09220 DREC09243 DREC09303 DREC09306 DREC09329DREC09370 DREC09372 DREC09390 DREC09392 DREC09397 DREC09471 DREC09495 DREC09503DREC09506 DREC09544 DREC09547 DREC09554 DREC09558 DREC09569 DREC09608 DREC09610DREC09615 DREC09617 DREC09639 DREC09648 DREC09691 DREC09695 DREC09718 DREC09719DREC09720 DREC09734 DREC09748 DREC09749 DREC09759 DREC09767 DREC09768 DREC09775DREC09801 DREC09811 DREC09813 DREC09839 DREC09846 DREC09865 DREC09868 DREC09886DREC09893 DREC09894 DREC09896

:::Database Records:::DREC01438#1 DREC01439#1 DREC01451#1 DREC01447 DREC01459#2 DREC01457#1DREC01464#1 DREC01466#1 DREC01481#1 DREC01482#1 DREC01525#1 DREC01512DREC01531#1 DREC01692#1 DREC01500 DREC01504 DREC01498#1 DREC01517 DREC01477DREC01488#1 DREC01502#1 DREC01521#1 DREC01518#1 DREC01520#1 DREC01686 DREC01689DREC01693 DREC01690#5 DREC01698 DREC01690#4 DREC01712#1 DREC01717#1 DREC01706#1DREC01741 DREC01756 DREC01775#1 DREC01788 DREC01781#1 DREC01770#1 DREC01777#2DREC01766#1 DREC01747#2 DREC01805#2 DREC01809#2 DREC01749 DREC01768#1DREC01752#1 DREC01767#1 DREC01849#2 DREC01817#1 DREC01848#1 DREC01483DREC01830#1 DREC01865#1 DREC01870#1 DREC01864#2 DREC01875#1 DREC01873#1DREC01866 DREC01720#2 DREC01810#2 DREC01860#1 DREC01791#1 DREC01862#3 DREC01913DREC01915 DREC01872#1 DREC01746#1 DREC01721#2 DREC01911#2 DREC01792 DREC01808DREC01812#2 DREC01111 DREC01831 DREC01879#1 DREC01927 DREC01942#1 DREC01932#2DREC01986 DREC01947#1 DREC01581 DREC01940 DREC01847#2 DREC01883#1 DREC01396#1DREC01938#1 DREC01995#1 DREC01956#1 DREC01844#1 DREC01845#1 DREC01910#1DREC02008#1 DREC01955#2 DREC02020#1 DREC01684 DREC01954#1 DREC02002#2DREC01983#2 DREC02023#1 DREC01982#2 DREC02037#1 DREC02004#2 DREC02003#1DREC02022#2 DREC01970 DREC02005#2 DREC01933#2 DREC02049#1 DREC02054 DREC02046#1DREC02066#1 DREC02073#1 DREC02071#1 DREC02078#1 DREC01714#1 DREC01735#1DREC01724 DREC01751 DREC01753#3 DREC01779 DREC01798#1 DREC01884 DREC01320#1DREC01945#2 DREC01937#1 DREC01936#1 DREC01823#3 DREC01996#1 DREC02006#1DREC01978#3 DREC02018#3 DREC02024#1 DREC01958#2 DREC01743#1 DREC01937DREC01491#1 DREC02048#1 DREC02030#2 DREC02094#1 DREC02084#2 DREC01993DREC02093#1 DREC02096 DREC02105#1 DREC02106 DREC02136#2 DREC01108#1 DREC02097#2DREC02202 DREC02115#2 DREC02098#1 DREC02194#1 DREC02209#1 DREC02150#2DREC02258#1 DREC02276#1 DREC02152#2 DREC01815#2 DREC02348 DREC02050 DREC02068#1DREC01925#1 DREC02119#1 DREC02116#2 DREC02120#2 DREC02212 DREC01886#1DREC02079#2 DREC02265 DREC02027#1 DREC02246#1 DREC01220#3 DREC02206#2 DREC02331DREC02364#1 DREC02385 DREC02141#1 DREC02146#1 DREC02118 DREC02174 DREC02278DREC02284#2 DREC02135#2 DREC02257#1 DREC02134#1 DREC02197 DREC01141#1 DREC02199DREC02227#1 DREC02342 DREC02069#1 DREC00496#1 DREC02291 DREC01989#1 DREC02386DREC02360 DREC02409#2 DREC02346#3 DREC02462 DREC02448#2 DREC02058 DREC02039DREC01991 DREC02090#1 DREC02137#1 DREC02171#2 DREC02121#2 DREC02087 DREC02241DREC02240#2 DREC01144 DREC02216 DREC02236#2 DREC02280 DREC02323#1 DREC00974#1DREC00748#2 DREC00911#2 DREC02268#1 DREC01582#1 DREC02235#2 DREC02217#2DREC00414#1 DREC02400#2 DREC02350#2 DREC01903 DREC02419 DREC02166 DREC01960DREC02262#1 DREC02223 DREC02450#1 DREC02248#1 DREC02460#1 DREC02461 DREC02289#2DREC02418 DREC02463 DREC02458#1 DREC02451#1 DREC02476 DREC02100#1 DREC01654DREC02534 DREC02536 DREC02533 DREC02535 DREC02540 DREC02429 DREC02488#1DREC02457#1 DREC02444#1 DREC02415 DREC02443 DREC02341#1 DREC02542#1 DREC02549DREC02563#1 DREC02492#2 DREC02423#1 DREC02564#2 DREC02587#1 DREC02471#1DREC02313#1 DREC02603#1 DREC02618#1 DREC02591 DREC02602 DREC02445#1 DREC02561#1DREC02562#1 DREC02484#3 DREC02568#2 DREC02601#1 DREC02588#1 DREC02616 DREC02571DREC02613#1 DREC02652#1 DREC02701#1 DREC02697#1 DREC02452#1 DREC02541#1DREC02560#1 DREC02576#1 DREC02608#2 DREC02580#1 DREC02622#1 DREC02312DREC02586#1 DREC02659 DREC02680 DREC02683#2 DREC02696 DREC02678 DREC02499DREC02577 DREC02755 DREC02773 DREC02185#2 DREC02624#1 DREC02661#1 DREC02695DREC01539#1 DREC02633#1 DREC02665 DREC02654#2 DREC02627#3 DREC02715#1DREC02722#1 DREC02698#1 DREC02749#1 DREC02667#1 DREC02748#1 DREC02734DREC02757#1 DREC02725#2 DREC02764 DREC02738#1 DREC00335#1 DREC02762#1 DREC02765DREC02794#1 DREC01296#1 DREC02758 DREC02733#1 DREC02645#2 DREC02833 DREC02943DREC03019#1 DREC02157 DREC02718#2 DREC02524#2 DREC02836#1 DREC00831#2DREC02860#1 DREC02878#1 DREC02840#1 DREC02626#2 DREC02638#2 DREC02792#1DREC02812#2 DREC02875#2 DREC02848#2 DREC03029#1 DREC03032#2 DREC02876DREC02129#1 DREC02854 DREC03058 DREC03026#1 DREC03059#1 DREC03110#1 DREC02760#2DREC02849 DREC03133 DREC02425#2 DREC02482 DREC00564#1 DREC02895#1 DREC02329#1DREC03060#1 DREC03003#2 DREC03084 DREC03002#1 DREC03145#1 DREC03044#2DREC03096#1 DREC03023#1 DREC03081#1 DREC03123 DREC03186#1 DREC03191#1DREC03006#2 DREC03052#2 DREC03166 DREC03167#2 DREC02261#1 DREC02287#1DREC03209#1 DREC03239 DREC02877#2 DREC03244 DREC03246#1 DREC03284#1 DREC03201#1DREC03082#1 DREC03240#1 DREC03232 DREC02714#1 DREC02811#1 DREC02190#1DREC03108#1 DREC03264 DREC02871#3 DREC03022#1 DREC03293#1 DREC03210#1DREC03273#2 DREC03045#1 DREC03303#2 DREC03346#1 DREC03237#1 DREC03296#2DREC03374#1 DREC03381#1 DREC03249#2 DREC03117#2 DREC03431 DREC03302 DREC03386#1DREC03369 DREC03307 DREC03392#1 DREC03300#2 DREC03433#1 DREC02256#2 DREC03487DREC01442#1 DREC03515#2 DREC03371#1 DREC03396#1 DREC03334#1 DREC03294#2DREC03343 DREC03379 DREC03375#1 DREC03172#2 DREC03233#1 DREC03355#2 DREC03391#1DREC03434#1 DREC03380#2 DREC03301 DREC03403#1 DREC01152#1 DREC03537#1DREC02898#1 DREC03527#1 DREC02815#2 DREC03477#1 DREC03397#1 DREC03220#1DREC03034#1 DREC03624#1 DREC03638#1 DREC03592#2 DREC03646#1 DREC03479#1DREC03320 DREC03330#2 DREC03455#1 DREC03317 DREC03364#1 DREC01081#1 DREC03581DREC02743#1 DREC02051 DREC03553#1 DREC03690 DREC03691 DREC03704#1 DREC03700#1DREC03602#1 DREC03714#1 DREC02735#1 DREC03706#2 DREC03707 DREC02285#2DREC03554#1 DREC03728#2 DREC03645#2 DREC03507 DREC03808 DREC03309#1 DREC03413#2DREC03118#2 DREC03526#1 DREC03653#2 DREC00510#2 DREC03702#1 DREC03703#1DREC03637 DREC03674#1 DREC03719#3 DREC03400#2 DREC03683 DREC03656#1 DREC03012DREC03742#1 DREC03614 DREC03771#2 DREC03794#2 DREC03817#1 DREC03414#1 DREC03844DREC03785#1 DREC03546 DREC03571#1 DREC03886#1 DREC03849#1 DREC03865 DREC03908#1DREC03005 DREC03203#1 DREC01585 DREC03699 DREC03596 DREC03290#2 DREC03768#2DREC03874#2 DREC03773 DREC03915 DREC03888 DREC03939#2 DREC03857 DREC03799#1DREC03812#1 DREC03578#1 DREC03825#1 DREC03969#1 DREC03929 DREC04005#2DREC03974#3 DREC04034 DREC03985#1 DREC04029#1 DREC04035#1 DREC04043#1DREC04060#1 DREC04080#1 DREC04087#1 DREC04088#2 DREC04126 DREC03705#3 DREC03511DREC02320#1 DREC01571#2 DREC03809 DREC03966 DREC03836#2 DREC03963#1 DREC03905#1DREC03972#3 DREC03942#1 DREC04008 DREC04002#1 DREC04091 DREC03987#2 DREC04061#1DREC03845#1 DREC03841#2 DREC03971#3 DREC03831 DREC04059#1 DREC04025#2DREC04070#3 DREC04101#1 DREC03991#1 DREC04144#2 DREC04141#2 DREC04067#1DREC04138#4 DREC04053#2 DREC04045#1 DREC04100#2 DREC04098#1 DREC04114#2DREC03449#1 DREC03595#1 DREC03774#1 DREC03689#1 DREC03792#1 DREC03936#1DREC04084#1 DREC04155 DREC04075#2 DREC04057#1 DREC03873#1 DREC04187#1 DREC04214DREC04230#1 DREC04210 DREC04229#2 DREC04227#2 DREC04188#1 DREC04257 DREC04162#1DREC04238#2 DREC03429 DREC03911#2 DREC03887#1 DREC04228#1 DREC04275 DREC04255#1DREC04291 DREC04290 DREC04307 DREC04358 DREC03897#1 DREC04362 DREC04217#2DREC04212#3 DREC04335 DREC04389#2 DREC04370 DREC04215#1 DREC04226#1 DREC04325#1DREC04305 DREC04403#1 DREC04400#2 DREC04415 DREC04364#1 DREC04200#1 DREC03227DREC03973 DREC04112#2 DREC04332#1 DREC04341#1 DREC04176#1 DREC04361#1DREC03984#1 DREC04395#1 DREC04417#1 DREC04416#1 DREC02016#1 DREC04026#1DREC04452 DREC03861 DREC04439#3 DREC04337#1 DREC00264#1 DREC04444#1 DREC04258#1DREC04221#2 DREC04610#1 DREC04643#1 DREC04492#1 DREC04282#2 DREC04431#1DREC04348#2 DREC04477#2 DREC04494#1 DREC04479#1 DREC04556 DREC04623#1 DREC02595DREC04649 DREC04724 DREC04699#1 DREC04695#1 DREC04446#1 DREC04427#1 DREC04708DREC04508 DREC04598#1 DREC04548#1 DREC04665 DREC04615#2 DREC04330#1 DREC04761#2DREC04507#1 DREC04440#1 DREC04647#2 DREC04827 DREC04647#3 DREC04472#1 DREC04512DREC04546#1 DREC04570#2 DREC04736#2 DREC04829#1 DREC04600#3 DREC04833#1DREC04715#1 DREC04538#1 DREC04557#2 DREC04559#1 DREC04555#1 DREC04023DREC04601#2 DREC01902#1 DREC04678#1 DREC04717#1 DREC04177#1 DREC04751#1DREC04763#3 DREC04750#1 DREC04832#1 DREC04716 DREC04754#1 DREC04874 DREC04846DREC04862#1 DREC04946 DREC04959 DREC04409#2 DREC04811 DREC04839#1 DREC04236#1DREC04810 DREC04467#1 DREC04469#1 DREC05024 DREC03797#1 DREC04938#1 DREC05016#1DREC03935 DREC05063#1 DREC05038#2 DREC04991#2 DREC05089#1 DREC04734#1DREC04621#3 DREC04621#2 DREC04501 DREC04603#1 DREC04157 DREC04572#1 DREC04718#1DREC04514#1 DREC04664#1 DREC04689#1 DREC04640#1 DREC04813 DREC04848 DREC04908#1DREC04095#1 DREC02579#1 DREC03503#1 DREC03941#1 DREC04873#1 DREC04997#1DREC04858#1 DREC05124 DREC05001#1 DREC05113#1 DREC05073 DREC04410#2 DREC05115DREC05146 DREC05130#1 DREC04970#1 DREC04568#1 DREC04486#1 DREC04173#1DREC04821#2 DREC04847#1 DREC04982 DREC04886 DREC04961 DREC04288 DREC04618#1DREC05195 DREC04199 DREC05116 DREC03561 DREC04964 DREC05190#2 DREC04971DREC04639#1 DREC05061 DREC04905 DREC04865 DREC05128 DREC04526#2 DREC04063DREC05157#1 DREC04355#1 DREC04880#1 DREC05182#1 DREC05247#1 DREC05226#1DREC05179 DREC05215 DREC04957 DREC05268#1 DREC05198#1 DREC05282 DREC05281DREC05304#2 DREC05214 DREC05157#3 DREC05343#2 DREC05359 DREC05192#1 DREC05354#1DREC05197#1 DREC04807#1 DREC05301#3 DREC04631#1 DREC04795#1 DREC04803#1DREC04638#1 DREC04872 DREC04926#1 DREC04977 DREC03889 DREC05054#1 DREC05272#1DREC05299#1 DREC05352#1 DREC05352 DREC04812#1 DREC05351 DREC05339#1 DREC05267DREC04951#2 DREC05298#1 DREC05375#3 DREC05275#1 DREC05288#1 DREC05378#1DREC05320#1 DREC05367#1 DREC05207#1 DREC05425#1 DREC05435 DREC05227#2DREC05148#1 DREC04681#1 DREC05027#1 DREC05405#3 DREC05200#2 DREC04819#1DREC05442#1 DREC05394 DREC05286#1 DREC05466#1 DREC04510#2 DREC05392#1 DREC05258DREC05427#1 DREC05460 DREC05434#2 DREC05560#1 DREC05169#1 DREC05588#2DREC05598#1 DREC05398#1 DREC05504#1 DREC05491#1 DREC05450#1 DREC05479DREC05123#1 DREC05401 DREC05345#1 DREC05545#2 DREC05186#1 DREC04857#1DREC05527#2 DREC05612#3 DREC05051#2 DREC01414#1 DREC05517#1 DREC05636#1DREC05643 DREC05462#1 DREC05741#1 DREC05469#2 DREC05457#3 DREC05067#3 DREC05498DREC04744#5 DREC04744#3 DREC05744#2 DREC05728#1 DREC05625#2 DREC05386#1DREC05707 DREC05780 DREC05614 DREC05798 DREC05735#1 DREC05783#2 DREC05787#3DREC05788 DREC05710#2 DREC05848#1 DREC05571#1 DREC05817#1 DREC03783#1DREC04516#1 DREC05835#1 DREC05886#2 DREC04206 DREC05704 DREC05521#1 DREC05772#1DREC05759 DREC05928#1 DREC05859#1 DREC05951 DREC05902#1 DREC05927#2 DREC06025#1DREC05946#2 DREC06032#1 DREC06037 DREC05957 DREC06055#1 DREC06048 DREC05177#2DREC06030#2 DREC05850#1 DREC05917#1 DREC05960#1 DREC05899#1 DREC05869#4DREC06013#1 DREC06095#1 DREC06126 DREC06127#1 DREC06123#1 DREC06091 DREC06167DREC06185 DREC05162#3 DREC05997 DREC06173#1 DREC04748 DREC04968#1 DREC05249#1DREC05069#2 DREC05688 DREC04789#1 DREC05407#2 DREC05765#2 DREC05910#1DREC05906#1 DREC05964 DREC05923 DREC05988#2 DREC05893#1 DREC05340#1 DREC06044DREC06018 DREC05316#2 DREC06028#1 DREC06017 DREC06169 DREC06053 DREC05973#1DREC06182 DREC06077#1 DREC06191#1 DREC06232 DREC06228#2 DREC05487 DREC06152#1DREC06219 DREC06242#1 DREC06197#2 DREC06181#1 DREC06312 DREC05990 DREC06380DREC06454#1 DREC06450 DREC06469#1 DREC06227 DREC06500 DREC06502#1 DREC06472DREC06511 DREC06449 DREC06163#2 DREC06124#1 DREC06085#1 DREC06033#3 DREC06385DREC06159#4 DREC06158#2 DREC06255 DREC06398#3 DREC06160#2 DREC06160#6DREC06162#5 DREC06164#2 DREC06374#2 DREC06363#2 DREC06026#1 DREC05897#1DREC06345 DREC06516#1 DREC06405#2 DREC06355#1 DREC06027#1 DREC06416#3DREC06195#4 DREC06572 DREC06246#1 DREC06195#3 DREC06523#4 DREC06684 DREC06774#1DREC06783#3 DREC06631#1 DREC06834#1 DREC06737#2 DREC06331#2 DREC06329#1DREC02175#1 DREC06194#1 DREC06427#1 DREC06436#1 DREC06529#1 DREC06573#1DREC06582#1 DREC06528#1 DREC06673#1 DREC06094#2 DREC06642#1 DREC06768#1DREC06237#1 DREC06863#1 DREC06636#1 DREC06882#1 DREC06856#1 DREC06130#1DREC06130#2 DREC06899 DREC06082#2 DREC06739#1 DREC06813 DREC06558 DREC06906#1DREC06946#2 DREC06946#3 DREC05892#2 DREC06976#1 DREC07015 DREC06857#1DREC06412#1 DREC06907#2 DREC07070#1 DREC06448 DREC06970#1 DREC06708 DREC06843DREC07060 DREC07025 DREC06559#5 DREC06939#2 DREC06812#1 DREC07020#2 DREC07160DREC06894 DREC07017#1 DREC06895 DREC06974#1 DREC06994 DREC06968#1 DREC07110DREC07013#1 DREC06940#1 DREC07141 DREC07183#2 DREC06851#1 DREC07233 DREC07332#1DREC04779 DREC07073#1 DREC07138 DREC06792 DREC07067#1 DREC06896#1 DREC06928#1DREC07169#1 DREC07401#1 DREC07373#1 DREC07168 DREC07525#2 DREC07514 DREC07189#1DREC07544#1 DREC02767#1 DREC06664#1 DREC07146#1 DREC07234#1 DREC07272#3DREC07365 DREC07339 DREC07246#1 DREC07481 DREC07359#1 DREC07507 DREC06891DREC07528 DREC07496 DREC07536#1 DREC07547#1 DREC07594#1 DREC07448 DREC07519#1DREC07549#1 DREC07415#1 DREC07608#1 DREC07733 DREC07182#1 DREC07223 DREC07725DREC07206 DREC07758 DREC07429#2 DREC06537#2 DREC07798#1 DREC07443 DREC07756#1DREC07830#2 DREC07465#1 DREC07638#1 DREC07570#2 DREC07728 DREC07831#2 DREC07831DREC07449 DREC07562#1 DREC06920#1 DREC07617#1 DREC07662#1 DREC07662 DREC07676DREC07858 DREC07874 DREC07087 DREC07692#1 DREC08143 DREC07750 DREC07479#1DREC07480#1 DREC08209#1 DREC07615 DREC07122 DREC07370#1 DREC07935#1 DREC08012#1DREC07472#1 DREC08163#1 DREC07999#1 DREC07887#1 DREC07939#1 DREC07127#1DREC07979#1 DREC08240 DREC08217 DREC07926#3 DREC07669#3 DREC08299#3 DREC08362#1DREC07613#1 DREC07621#1 DREC07769#1 DREC07775#1 DREC07253#2 DREC08104 DREC08216DREC07609#2 DREC08219#1 DREC08122#1 DREC08218#1 DREC08160#1 DREC07968#1DREC08064 DREC08354 DREC07943 DREC08154 DREC08284 DREC07879#1 DREC08172#1DREC08353#1 DREC08352#1 DREC08327#2 DREC08431#1 DREC07609#3 DREC08175DREC08241#1 DREC08013#1 DREC07326#1 DREC08079#1 DREC08220 DREC08261 DREC08540#1DREC08619#1 DREC08482 DREC07857#1 DREC08634 DREC07592#1 DREC07647 DREC07782DREC07708#1 DREC07720#1 DREC07727#1 DREC07803 DREC08030#2 DREC08094 DREC07795DREC08253 DREC08340#1 DREC08452#2 DREC08345#1 DREC08596 DREC08589#1 DREC08296#2DREC08630 DREC08661#1 DREC08028#1 DREC08666 DREC08706 DREC08308#1 DREC08368#2DREC08439#1 DREC08680#1 DREC08756 DREC08767 DREC08799 DREC08736 DREC08850DREC08768 DREC08773 DREC08814#1 DREC08512#2 DREC07688 DREC08532#1 DREC08510#5DREC08385#3 DREC08698#1 DREC07688#1 DREC08007 DREC08192 DREC08508 DREC08703#1DREC06742 DREC08578 DREC08605#1 DREC08983 DREC08025#1 DREC08966 DREC08644DREC09065#1 DREC08920#1 DREC09068 DREC09131#1 DREC08569 DREC08657 DREC08649#1DREC09408#7 DREC09401 DREC09408 DREC09408#1 DREC09408#2 DREC09408#3 DREC09312#1DREC09408#4 DREC09408#5 DREC09408#6 DREC09408#9 DREC09187#2 DREC09187#3DREC09187#4 DREC09187#5 DREC09408#8 DREC09187#1 DREC09419#3 DREC09403DREC09450#4 DREC09187#6 DREC09408#10 DREC09408#11 DREC09450#1 DREC09312#4DREC09312#3 DREC09312#2 DREC09415 DREC09419#1 DREC09312 DREC09458#1 DREC09403#4DREC09403#1 DREC09419#2 DREC09419 DREC09450#2 DREC09450#3 DREC09450 DREC09557#1DREC09403#5 DREC09313#2 DREC09560#1 DREC09561#2 DREC09561#1 DREC09458#3DREC09429#1 DREC09352 DREC09638#1 DREC09158 DREC09558 DREC09558#1 DREC08961#1 DREC09094#1 DREC09370#1DREC09372#1 DREC09390#1 DREC09392#1 DREC09397#1 DREC09397 DREC09392 DREC09390DREC09372 DREC09370 DREC09094 DREC09503 DREC09243 DREC09503#1 DREC09184#1DREC09210#1 DREC09220#1 DREC09215#1 DREC09243#1 DREC09044#1 DREC09031#1DREC08654#1 DREC09045#1 DREC09220 DREC09215 DREC09210 DREC09184 DREC09045DREC09044 DREC08654 DREC09471 DREC09608 DREC09610 DREC09022 DREC09080#1DREC09080 DREC08982 DREC08498#1 DREC09639 DREC08498 DREC09868 DREC09865DREC09748 DREC09768 DREC09886 DREC09749 DREC09495 DREC09775 DREC09767

:::Patch Notes:::DREC08498:[Enhancement] Performance data collection is supported for Liebert GXT2-2000RT120 (.1.3.6.1.4.1.476.1.42) UPS device.

DREC08654:[Enhancement] CiscoSwitchC2960 (.1.3.6.1.4.1.9.1.951) device support for inventory and performance data collection.

DREC08961:[Enhancement] FortiGate-1000C (.1.3.6.1.4.1.12356.101.1.10004) device support for inventory and performance data collection.

DREC08975:[Defect Fix] Resource names in map view are now allowed to have special characters.

DREC08982:[Defect Fix] Resource selection in Manage Maps now displays the title on mouse-over action.

DREC09022:[Defect Fix] Configured multi select box additional field for asset types was not displaying select values. This defect is fixed.

DREC09031:[Enhancement] CiscoProxyServer (.1.3.6.1.4.1.15497.1.2) device is supported for inventory and performance data collection.

DREC09044:[Enhancement] Cisco_SG500_28P_Gigabit_Switch (.1.3.6.1.4.1.9.6.1.81.28.2) device is supported for inventory and performance data collection.

DREC09045:[Enhancement] Fortinet_fgt600d_firewall (.1.3.6.1.4.1.12356.101.1.6004) device is supported for inventory and performance data collection.

DREC09080:[Defect Fix] CSACS-1120 (.1.3.6.1.4.1.9.1.1117) device was categorized as router instead of server. This defect is fixed.

DREC09085:[Defect Fix] External Email ID field in Schedule reports now allows users to enter more than one email address (comma separated) which are also reflected after saving the configuration.

DREC09094:[Enhancement] New device support : Firewall(fgt30D) (.1.3.6.1.4.1.12356.101.1.304)New device support : Firewall(fgt90D) (.1.3.6.1.4.1.12356.101.1.630)New device support : Firewall(fgt100D) (.1.3.6.1.4.1.12356.101.1.1004)New device support : Firewall(fgt140D) (.1.3.6.1.4.1.12356.101.1.1401)New device support : Firewall(fgt800D) (.1.3.6.1.4.1.12356.101.1.8004)

DREC09137:[Defect Fix] 'Service' field is now displayed along with the field name when the 'Enable/Disable service catalogue icon display in Submit and Details page of the record' setting key is enabled.

DREC09158:[Defect Fix] For Linux machine discovered through SNMP, maximum RAM Capacity(in MB) value is now displayed in Inventory > Hardware > System details.

DREC09163:[Defect Fix] Default state displayed in the 'All Tickets' listing page can now be defined using the DEFAULT_DISPLAY_STATE setting key.

DREC09176:[Defect Fix] Issue in loading the content of dependent fields due to an additional space has been addressed. Dependent fields in the Mobile App will now populate the appropriate content based on the parent field selection.

DREC09184:[Enhancement] New device support : Firewall(Cisco_Adaptive_Security_Appliance_Version_9_6) (.1.3.6.1.4.1.9.1.2120)New device support : Router(CiscoISR4321) (.1.3.6.1.4.1.9.1.2093)

DREC09210:[Enhancement] New device support : Switch(S5700S-28P-LI-AC) (.1.3.6.1.4.1.2011.2.23.181)

DREC09215:[Enhancement] New device support : Switch(Alteon Application Switch 5412XL) (.1.3.6.1.4.1.1872.1.13.3.2.1)New device support : Firewall(ciscoASA5506) (.1.3.6.1.4.1.9.1.2114)

DREC09220:[Enhancement] New device support : Switch(C3850_12X48U) (.1.3.6.1.4.1.9.1.1745)New device support : Switch(Catalyst4500X) (.1.3.6.1.4.1.9.1.1732)New device support : Switch(catWsC2960s24tsS) (.1.3.6.1.4.1.9.1.1257)

DREC09243:[Enhancement] New device support : Firewall(ciscoASA5512) (.1.3.6.1.4.1.9.1.1407)

DREC09303:[Defect Fix] Issue with searching tickets in 'My Team' records listing is now resolved.

DREC09306:[Defect Fix] Location field in Holiday and Business profile page was not loading due to the presence of special characters. This issue has been addressed.

DREC09329:[Defect Fix] File trawling was not carried out for all the folders as specified in the folder limit configuration. This issue is resolved.

DREC09370:[Enhancement] New device support : Switch(ICX6430-24-HPOE) (.1.3.6.1.4.1.1991.1.3.57.1.2.1.1)

DREC09372:[Enhancement] New device support : Router(ASR1000) (.1.3.6.1.4.1.9.1.1525)

DREC09390:[Enhancement] New device support : Firewall(FGT_30E) (.1.3.6.1.4.1.12356.101.1.306)

DREC09392:"[Enhancement] New device support : Router(Cisco IOS Software, C1900 Software) (.1.3.6.1.4.1.9.1.1191)New device support : Switch(Cisco IOS Software, C2960 Software) (.1.3.6.1.4.1.9.1.1147)New device support : Switch(ex3300-48t Ethernet Switch) (.1.3.6.1.4.1.2636.1.1.1.2.76)"

DREC09397:[Enhancement] New device support : Switch(ASG-S400 Series) (.1.3.6.1.4.1.3417.1.6.2)

DREC09471:[Defect Fix] Asset Reconciliation database procedure was consuming a lot of processing time due to which the 'Asset Reconciliation' web page was taking time to load. This is rectified by fine tuning the DB procedure.

DREC09495:[Defect Fix] Changes in the master agent mapping procedure are checked in.

DREC09503:"[Enhancement] New device support : Switch(Catalyst 4500 L3 Switch) (.1.3.6.1.4.1.9.1.1732)New device support : Switch(Catalyst L3 Switch) (.1.3.6.1.4.1.9.1.1745)"

DREC09506:[Defect Fix] While submitting a ticket from the Mobile App, additional fields was showing query instead of values. The 'SUBMITTER_MACRO' is now replaced with appropriate values while submitting tickets through the Mobile App.

DREC09544:[Defect Fix] In the old user interface, dependant additional field select box was not displaying values when the static radio button field was selected. This issue is resolved.

DREC09547: [Defect Fix] When you submit a ticket with an attachment from the mobile app, control was redirected to the login screen. This issue is resolved.

DREC09554:[Defect Fix] Custom routing email configuration now sends emails only once to the appropriate user if valid email addresses are present.

DREC09558:[Defect Fix] Performance fine tuning performed to handle more inventory data and application monitoring. Also performance of compliance calculation is improved.

DREC09569:[Defect Fix] Default search profile for a project was overwritten with the last defined default search profile. This issue has been addressed by considering the Project ID of the search profile being set as default.

DREC09608:[Defect Fix] Asset listing page is failing to load after bulk import of assets are performed using the 'Asset import' process. This is due to the duplication of fields for 'Asset Cost'. This issue is fixed in the Asset Import process.

DREC09610:[Defect Fix] Service desk home page was loading slowly. This issue is fixed by fine tuning dashboards related to Workgroup, Top 10 priorities and Reminder features.

DREC09615:[Defect Fix] When a search profile was modified in Service Desk by changing one of the search parameters, other saved search profiles were also modified. This issue is fixed.

DREC09617:[Defect Fix] Under Inventory > Installed Software > Software tab, when a software is blacklisted, selected values are not displayed accurately when the page is revisited. This issue is fixed.

DREC09639:[Defect Fix] For Windows 10 devices, inventory information such as Monitor, App Path executable were not collected. This issue is resolved.

DREC09648:[Defect Fix] Attachments uploaded through additional field attachment component was not displayed after submission of records. This issue has been addressed.

DREC09691: [Defect Fix] Issue in 'Source' field listing in Quick Template and Saved records in the new UI is resolved.

DREC09695:[Defect Fix] Scheduled Agent Upgrade was navigating to a blank page on saving. This issue is fixed.

DREC09718:[Defect Fix] For Automation jobs, in Automation Task Status page, on clicking the job, status was always displayed as "Pending for retry..". This issue is fixed.

DREC09719:[Defect Fix] For Scheduled Automation jobs, in Automation Task Status page no data was displayed on clicking the job. This issue is fixed.

DREC09720:[Defect Fix] Issue with Automation Task > Patch Management > Enable Automatic Updates job is fixed.

DREC09734:[Defect Fix] For agent machines, Delete File/Folder automation job was deleting the files and sub folders but not the selected folder. This issue is fixed.

DREC09748:[Defect Fix] File trawl is not working for Agentless machines due to extended agent serviceregistration failure on target machine. This issue is fixed.

DREC09749:[Defect Fix] Issue in creating software metering profile in MSP setup for customers created before SAPP_4096 is resolved.

DREC09759:"[Defect Fix] The following ITSM related defects are fixed:1. As an impact of Wildfly configuration, in ticket Submit page/Edit page display details were not loaded for additional field of type grid control2. Issue in validating mandatory fields while changing the state3. Issue in displaying CC mail ID in ticket View/Audit log4. In SOP compliance screen, SOP compliance amber colour was not displayed5. Mandatory asterix icon for CC mail ID, additional contact number was missing in the Quick template ticket submission page6. Mandatory field validation for grid control additional field was not working7. Alignment issue with SLA violated reason 8. Issue in loading child values if parent field values contain special characters like & in select box"

DREC09767:"[Defect Fix] SIMS_JobHandler.exe was crashing upon posting the following automation jobs. This issue is fixed.1. Delete shared printer configuration on Windows system using WMI2. User Environment variable deletion on Windows system using WMI"

DREC09768:[Defect Fix] Replication failure issue fixed.

DREC09775:[Defect Fix] After enabling and configuring data archival, requests must be archived in 'All Archived Requests'. But the archived requests were not displayed in the output list after applying the required filter. This issue is resolved.

DREC09801:[Defect Fix] In the Health tab of the business service rule, an option to delete the health rule is introduced.

DREC09811:[Defect Fix] Issue with discovery and data collection for a node using SNMP V3 credentials is resolved.

DREC09813:[Enhancement] Unused code removed in web.xml

DREC09839:[Defect Fix] System was not prompting for site selection option while adding Automation Task > Discovery > Enumerate LAN job. This issue is corrected.

DREC09846:[Defect Fix] Issue in updating host machine settings in Application Performance > Virtual Machine Monitoring > for VMWare and XEN Server is resolved.

DREC09865:[Defect Fix] Newly created profiles added in the capacity planning section of BSM module were not displayed in the capacity planning dashboard. This issue is resolved.

DREC09868:[Defect Fix] In MSP, page was going blank if 'My Dashboard' was added for new customers. This issue is resolved.

DREC09886:"[Defect Fix] The following issues in MySQL upgrade are fixed:1. Adding Max_allowed_packets in MySQL Upgrade Script.2. Disabling Slow_log in MySQL Server 5.7.3. Quotes missed in MySQLMSI folder.4. Changing Root password to 'ims123' in regedit."

DREC09893:[Defect Fix] After Wildfly configuration, if the request parameter exceeds 1000 characters, blank page is displayed. This issue is corrected.

DREC09894:[Defect Fix] Issue of incorrect data displayed in PDF report for Monitoring report > Inbuilt report > IPMI Hardware monitoring Report is rectified

DREC09896:"[Defect Fix] The following defects related to alarm reports are fixed:1. Data not present for custom time filter in Active and Acknowledged alarm report in Monitoring report and Business SLA Report2. Incorrect data for Database downtime report detailed, Application downtime report and transaction downtime report detailed"

:::Patch Notes from Previous Patches:::SAPP_4096:

DREC09187:[Enhancement] Migrating application server from JBOSS to Wildfly 9.0.2

DREC09312:[Enhancement] User authentication module enhanced to support Web-SSO, Desktop-SSO and Gateway based authentication for SapphireIMS cloud model and offerings.

DREC09313:[Enhancement] Cloud connector is used to import users from customers on-premise Active Directory to SapphireIMS cloud.

DREC09352:[Defect Fix] Alert message is now displayed when the user attempts to change a linked request.

DREC09401:[Enhancement] DREC branch creator utilities for new branching model.

DREC09402:[Enhancement] Performance module menu options are now displayed based on the role level access control profile that is configured.

DREC09403:[Enhancement] 1. Late arrival performance data from agents is handled and pro-active alert mechanism to admin introduced in case agent performance data is not received within the threshold set time.2. New Mobile-App dashboards introduced to view overall IT-Compliance status.

[Enhancement] New mobile widget called IT Rule Based Compliance Status introduced, to view the overall IT-Compliance status.

[Defect Fix] There was an issue in displaying the IP address of the hosts selected for event log generation in the configured monitoring report. This issue is resolved.

DREC09408:"[Enhancement] Following Vulnerability Assessment and Penetration Testing (VAPT) vulnerabilities are addressed in this release.- SQL Injection (SQLi) attack- Cross-Site Scripting (XSS) attack- URL Redirection to Untrusted Site ('Open Redirect')- Path Traversal attack on File Upload Functionality- Password auto completion- Cross-site request forgery (CSRF) attack"

DREC09415:[Defect Fix] Support for grid additional field is provided in the asset pre notification mail.

DREC09419:[Enhancement] Migrating MySQL Server from 5.5 to 5.7.17

DREC09429: "[Enhancement] The following are the enhancements related to service desk new user interface:1. Profile picture click takes the user to the Profile Info popup & main menu click navigates to the main menu. Earlier, both options would lead to profile change option.2. If user has access only to My Queue, then filter group (My Queue, Overall, SLA violated) is removed and the tickets in My Queue are listed below.3. Child/Primary selection filter is present only if the user has child record submission access.4. Setting is introduced to collapse or expand the new UI filter settings panel based on that value."

DREC09450:"[Enhancement] Audit log introduced for e-mail notifications based on State Change Ticket Update Ticket Enclosure Entry Workgroup Update Project Transfer Feedback Email Communication"[Enhancement] Knowledge Base introduced in the new user interface.[Enhancement] Under SOP Compliance, scheduled records feature is now applicable for multiple locations.[Enhancement] QR code support is now provided for CMDB assets.[Defect Fix] Incorrect spelling mistake in the alert message while generating asset number in the asset configuration screen is resolved.[Enhancement] Remote control option provided in the Submit/Edit ticket page.[Enhancement] Advanced Search option provided for impacted CI in the ticket submit screen.[Defect Fix] There was an issue in displaying mail body content in e-mail conversation when selecting Reply, Reply All or Forward option. This issue is resolved.[Defect Fix] In Submit Ticket page, when 'Service Catalogue' option was selected, it was loading very slowly. This issue is fixed.[Enhancement] Configured dependant fields (subset of additional fields) are now supported in ITSM mobile app.[Enhancement] Select box, multi select box, and radio button options can be selected while creating dependant fields.[Defect Fix] Issue in attaching files in the new user interface in the Ticket Submission/Ticket Edit screen and View History screen is resolved.[Defect Fix] 'My Team Requests' link was displayed in the ticket listing page even without user/role access permission. This defect is fixed.[Defect Fix] In multi level approval, there was the option to change the approval manager of the ticket even after the ticket was approved or rejected. This defect is fixed.[Defect Fix] Dynamic additional fields select box (select box populated on the basis of query) for users/workgroup was disabled in the new user interface in ticket submission/ticket edit and ticket state change screens even though it was configured as editable. This issue is resolved. [Enhancement] Multi level ticket approval is now possible through the service desk mobile app"[Defect Fix] The following defects in the new user interface are fixed:1. Tickets in the grid view were not displayed when more than one field was selected using 'Customize View' option2. Multi level approval history was missing in the audit log3. Search ticket option was not working when grid view option was selected for the ticket listing4. Unable to view the complete enclosure information in audit log"[Defect Fix] When a ticket was submitted using the quick template in the new user interface, fixed fields were not displayed as per the configured display name. This issue is fixed.[Enhancement] Email and SMS notification logs are provided in the new user interface as part of ticket history.[Enhancement] Adding items (zip files and docx files only) to Knowledge Base introduced in the new user interface.[Enhancement] Enclosure and e-mail templates are now supported in the new user interface."[Defect Fix] If you submit a ticket with more than one attachment in the old user interface, only one attachment was displayed in the new user interface. This defect is fixed."[Defect Fix] In project settings, if the state selected is 'Waiting for Approval', and 'Is Editable' option is selected, the approval manager can be changed in the new user interface. Earlier, this was not possible. [Defect Fix] In the View Ticket screen, once you preview the created static grid, the page was disabled. This issue is resolved.[Defect Fix] In project settings, after adding questions to the questionnaire, the questions were not displayed in the 'Defined Questions' section. This issue is resolved.[Defect Fix] Adding a scheduled report in old user interface was navigating to a blank page if the report name was very large. This issue is addressed.[Defect Fix] Incorrect spelling mistake in the questionnaire alert message (on click of 'Add Question' without selecting service) is rectified."[Defect Fix] The following defects in the new user interface are fixed:1. Additional fields were not loading for dynamic form fields or fields loaded from SQL queries2. In the grid view option of the ticket listing page, sorting option was not working for the grid3. Configured additional fields were missing in the state change window4. Timezone for date type additional field was not handled5. Secret pin was not displayed in the Preferences page even after enabling the setting key6. Additional fields were not displayed in the grid view"[Defect Fix] Popup notification configured using project settings was causing slowness in the system. This issue is resolved. [Defect Fix] User was unable to login to MobileApp because of newly introduced 'userid' column in 'sd_servicerequest_history' table. This issue is resolved.

DREC09458:[Enhancement] Interface based dashboard introduced in Netflow to display interface details of netflow data collection.[Enhancement] Downtime report for all applications and services including business service introduced under BSM reports.[Enhancement] Hardware monitoring (IPMI) now supports threshold for sensor status.[Defect Fix] Report was not displayed when custom time was selected in user defined monitoring reports. This defect is fixed.[Defect Fix] Issue in displaying netflow dashboards in probe machines is resolved.[Defect Fix] Issue in displaying netflow dashboards in probe machines is resolved.

DREC09498:[Enhancement] Option to choose all the configured asset types in Notification Rules while configuring the asset mail notification rules is provided.

DREC09546:---------------------------------------------------------------Multiple defects relating to asset module fixed:1. Asset roles excel export module type column is displaying which is blank.2. Asset --> Mail notification rules --> Excel export column names aremismatched for 'Rule name' displays as 'Notification Rule' and for 'RuleDescription' it is displaying as 'Notification Description' 3. Add Asset Module Image format is not handled which are not displaying in CITypes and Attributes. 4. Form Fields Excel sheet no data is present. -------------------------------------------------------------------------- Update of Asset through Spring REST API is supported --------------------------------------------------------------------------Alert while deleting the repository was not proper. Also, now the file will bedeleted before it was there in local repository -------------------------------------------------------------------------- New UI : Not Working as per Role : 1. Cancel Record. 2. Send Mail 3. Read Only (Records) : Able to change the state. 4. Bulk State Transition 5. Change Source (Role : User) 6. Change Work Group 7. Record Submission 8. Show Other (CI)--------------------------------------------------------------------------New-UI Questionnaire introduced.--------------------------------------------------------------------------Request Number format generation was having a issue if additional field usedfor generation and user does not have access right to additional field then itwas not generating properly--------------------------------------------------------------------------Service description icon introduced in new user interface to give the servicedetails.--------------------------------------------------------------------------Additional CC email id searchable introduced in new user interface--------------------------------------------------------------------------1. New user interface slow query in ticket listing page during when Filter Byfilter is applied (Approval Manager & Submitted for Others combination). Thisis observed with the data of 50,000 or more tickets and 20,000 or more users. 2. In new user interface, services are not listing in Quick Templates otherthan the selected service.

DREC09556:[Enhancement] Add ticket icon (plus sign) is introduced in the project tab to submit a ticket.

DREC09557:[Defect Fix] Vulnerability issues in SapphireIMS are fixed.

DREC09560:"[Enhancement] The following ITAM and Automation tickets verified earlier are now included in this patch:1. DREC08967 - Replication failure issue due to repl_config table having duplicate entries is fixed.2. DREC08951 - In MSP setups, post SAPP_4091 patch upgrade, for new customers, failure to add multiple executables during Software Meter Policy Creation and Blocked Installer List is fixed.3. DREC08929 - When a software normalization field is added, for example - Manufacturer, it is alphabetically inserted into the drop down list and selected by default.4. DREC08837 - Microsoft Office 365 ProPlus Software Normalization Rule has been updated. The second sub rule 'Software Description Begins With Microsoft Office 365 ProPlus' has been changed to 'Software Description Contains Microsoft Office 365 ProPlus en-us'.5. DREC08822 - Zip file upload issue in offline inventory is resolved.6. DREC08754 - The issue in Linux patch management jobs not working if Windows patch management is disabled is fixed. The feature to enable/disable patch management for Windows/Linux machines is now given separately in the patch management wizard.7. DREC08743 - Mismatch in 'From' and 'To' time displayed in the Change Log dashboard and Change Log list view is rectified.8. DREC08723 - Missing Agent Reconciliation job configuration was listed under IT Automation > Automation Tasks > Discovery. This option has been removed now.9. DREC08640 - Inventory > Application Discovery dashboard was not displaying the relevant details. This issue is resolved.10. DREC08391 - In MSP setups, failure in data insertion for table software_meter_policy_details due to site ID mismatch is fixed.11. DREC08389 - In Inventory > Resource, Type and Product Status are removed from the 'Type' filter for filter type 'Product Keys'.12. DREC08293 - Any update in communication settings (Primary/Secondary) other than IP/Host field is not considered by the agent. This defect is fixed.13. DREC08225 In Settings -> IT Automation -> Backup Configuration -> Add screen, giving a value more than three digits for the 'Retry Interval' limit is causing the page to go blank. Similar issue found in the following screens is fixed:i) AD and LDAP Configuration Add and Edit screenii) IT Automation Task Add and Edit screeniii) Software Metering Unused Software uninstall scheduleriv) Database Maintenance scheduler14. DREC07232 - Excel export is failing in Inventory > Resource screen when more than one site is selected and any of the filter parameters (Installed Software/Installed Executables/Network Address/IP address details/Optional Feature/SWID Tags) is selected. This issue is fixed."

DREC09561:[Defect Fix] Issues in Linux patch management when using the RHEL subscription model for patch upgrade are fixed

DREC09580:[Enhancement] In service desk project settings, if popup notification was configured, the system used to check for this configuration very frequently which was causing a performance issue. So now the interval to check for this setting is increased to ten seconds.

DREC09584:[Defect Fix] Issue in approval manager login during URL based multi approval process is fixed.

DREC09630:"[Defect Fix] The following issues in BSM related to threshold configuration and Performance list view are fixed:1. MACROS are missing in the threshold when a deactivated threshold gets activated.2. Rule names or profile names are not displayed in the Performance list view screen. "

DREC09638:[Defect Fix] Vulnerability issues in SapphireIMS are fixed.

SAPP_4095:

DREC06742:[Defect Fix] There was an issue with incorrect SLA mapped to the ticket thuscausing SLA violation. This issue is resolved.

DREC08007:[Defect Fix] Service desk project copy now includes complex configurations suchas :1. Auto functional escalation2. SLA 3. Reminder4. Access Control5. Team Configuration6. Custom Specialization7. Popup notification8. Hierarchical escalation management

DREC08025:[Defect Fix] The maximum custom interface speed configuration from the UI isnow allowed up to 1024 Tbps instead of the earlier 1 Gbps. This is possiblefrom Inventory - > Discovery (open the desired machine) - > Actions - >Performance View - > Interface - > current bandwidth graph setting forinterface speed.

DREC08181:[Defect Fix] There was a mismatch in the RAM and Hard disk display size in theinventory summary listing page and the system specific page. This has beenaddressed.

DREC08192:[Defect Fix] Reminder was not generated when the reminder notification templatewas configured for approval manager option with multi approval state. Thisissue is resolved.

DREC08276:[Defect Fix] Issue with on demand LDAP job execution is resolved.

DREC08302:[Defect Fix] Report loading issue if certain combination of filters is appliedto the service desk reports is resolved.

DREC08317:[Defect Fix] Domain name conflict in Client Task Agent profile and WMI profileis resolved.

DREC08350:[Defect Fix] The following issues relate to ticket submission are resolved:1. Unable to submit ticket after disabling Impacted Asset 2. Connection leakage in Submit Ticket page

DREC08440:[Defect Fix] Certain fields provided in the Excel like Derived fields, Service,Category and Sub Category were not imported into the service desk recordsduring Service Desk -> Home -> Import Records operation. This issue is fixed.

DREC08444:[Defect Fix] The customer will now have the option to specify the recipients ofthe user feedback notification mail based on location & department orfunctional manager of the technician who worked on the case.

DREC08467:[Defect Fix] The following issues related to Technician Availability Chart arefixed:1. Alert on updating the leave after the maximum leave count is exceeded ischanged to 'You do not have leave to apply or edit'.2. Changing the leave to another leave type is causing blank alert.

DREC08480:[Defect Fix] Issue with the display of 'On-Behalf User' drop down in the submitticket page in IE browser is resolved.

DREC08508:[Enhancement] Printer status is now displayed for all Windows devices in theITAM module.

DREC08515:[Defect Fix] Date fields in CMDB were not displayed if there were no values inDB. This issue is addressed.

DREC08539:[Enhancement] Full name and e-mail address is now included in the user searchin SD Settings > Project Configuration > User/Role Management > Allocate Roles

DREC08566:[Defect Fix] Search operation for hosts in the CMDB page is optimized.

DREC08569:[Enhancement] Additional macros supported in the change logs of alarmunification.

DREC08573:[Enhancement] Error description column is introduced for Reset discovery keyoperation in the Node Operations page.This column is required to select thelist of servers/devices on which bulk reset discovery key operation has to beperformed.

DREC08578:[Defect Fix] Issue with the visibility of KB articles after the introduction oflocation and department fields for the KB articles has been addressed.

DREC08582:[Defect Fix] Cancel button is introduced in Compliance Settings.

DREC08590:[Enhancement] ssh discovery is now supported for fedora, Ubuntu, Debian,Solaris and mac flavors

DREC08593:[Defect Fix] Filters selected were not applied on the service desk reportsdisplayed in My Dashboard (My Home). This issue has been addressed.

DREC08605:[Enhancement] Software normalization now occurs only as per the scheduleconfigured and not on service restart.

DREC08644:[Enhancement] Backup of asset related tables is now taken when purge option isused in the asset import feature.

DREC08649:[Enhancement] Severity of error description is changed to 'Critical' for alarmgeneration, alarm correlation, log analyzer and reports of BSM module. Thefollowing are the changes visible after deploying SAPP_4095:1. Any label on web-console (Alarms) will be renamed from term `Error` to`Critical`2. All dashboard based on severity distribution will have `Error` renamed to`Critical`3. Any tool tip description on screen will use term `Critical` instead of`Error`4. Any severity filter option will show `Critical` instead of `Error`5. Any new alert to be generated will replace MACRO $$Severity$$ with string`Critical` instead of `Error`. In this case, existing alerts will remain with`Error`6. Any new Email or SMS notification will replace MACRO $$Severity$$ withstring `Critical` instead of `Error`7. Any excel export will describe the severity as `Critical` instead of `Error`8. SMS to record feature will start recording tickets using string `Critical`,if applicable9. Correlation rules will be upgradedUpgrade Impacts:1. Pending notification (Email and SMS) shall not be upgraded and will continueto get notified as ERROR alarm only. However, alarms present in alertlistalertlistarchive shall be renamed automatically.2. Custom scripts/reports/triggers etc. from devops should take care to handlehardcoding of text ERROR if any

DREC08657:[Defect Fix] Unused normalization rules are disabled.

DREC08688:[Enhancement] Report viewer introduced in the new service desk user interface.

DREC08703:[Enhancement] The following enhancements are included for Inventory reports:1. After adding or editing a report or on click of Cancel button, control isredirected to the respective report type in list view screen2. Validation provided for the report fields in Linux patch summary report andLinux patch analytical report3. Pagination applied for report list view screen4. The following antivirus analytical reports are configured with custom query: a) Report on Antivirus Service Details b) Report on Antivirus Services In Running State c) Report on Antivirus Services Stopped d) Report on Antivirus Events e) Report on Antivirus Error Events

DREC08705:[Defect Fix] All the information from the probe tables was not deleted whenconfiguration information was deleted from the mapping tables. This was causingreplication failure as configuration information was duplicated for the Map IDpresent in the probe.

DREC08707:[Defect Fix] There was an issue where asset additional fields were displayed asblank when the setting key value of CMDB_ASSETNUMBER_DISABLE was changed. Thisissue is fixed.

DREC08715:[Defect Fix] There was an issue with the search profile where the selectedprofile was de-selected when no change was done to the existing profile and'View Request' button was clicked. This issue is fixed.

DREC08720:[Defect Fix] Replication is failed when an agent node is merged with anothernode and agent is not uninstalled physically on the target host. This issue isaddressed.

DREC08762:[Defect Fix] 'Recent Acknowledged Alarms' is corrected to 'RecentlyAcknowledged Alarms' in the UI display of alarms.

DREC08775:[Defect Fix] Add a custom query in Settings > Application Performance > MSSQLPoller Type to check the size of the database. Exception thrown is handled.

DREC08803:[Defect Fix] Following issues in scheduled reports are resolved:1. Access control is deselected for the users on editing the scheduled reportin SAPP_4092 patch level2.Time zone parameter has to be removed as it is not applicable for SD reports 3. Issue in submitting scheduled report of Offline type in IE

DREC08817:[Defect Fix] The following issues related to multi level approval in servicedesk are resolved:1. If you change the approval manager, page is not refreshed.2. Click on 'Clarification', enter valid values and click on 'Send'; page isnot refreshed.3. Multi Approval state list on approve/reject : as per configuration, onapproval or rejection, selected states alone must be listed, but states werelisted on change state in NEWUI.

DREC08821:[Defect Fix] Service desk custom reports and in-built reports are optimized toload faster.

DREC08838:[Enhancement] Copy ticket option is provided in the ticket history and ticketsubmit page of the new user interface.

DREC08920:[Enhancement] Dashboards for service desk are included in the new userinterface.

DREC08939:[Defect Fix] The following issues in service desk survey forms are fixed:1. Deleted questions are still displayed in the survey form.2. Survey question options are not listed in the database insertion order.

DREC08966:[Defect Fix] Compliance reconciliation was not considering all the systems ifmultiple licenses were configured in the same OU for the same product. Thisissue is fixed.

DREC08979:[Defect Fix] It was observed that empty entries added as mail recipients wascausing unknown exception while sending e-mail notifications. This issue isresolved.

DREC08983:[Defect Fix] 'Out of range value' exception in the procedure 'getuserdetail'was causing an issue while sending e-mail and SMS alerts of the performancedata changes. This exception is handled.

DREC08984:[Enhancement] User acceptance support for default and audit assets in the newuser interface

DREC08997:[Defect Fix] Issue in setting the default service and source in the ticketsubmit screen is resolved.

DREC09002:[Defect Fix] Issue in displaying CI for associated records in the ticket submitscreen is resolved.

DREC09004:[Defect Fix] Issue in displaying CI details in the list view after submittingthe ticket in the new user interface is resolved.

DREC09052:[Enhancement] New user interface pagination count is now stored in the usersession, so that the user need not set the pagination count for each screen.

DREC09065:[Enhancement] Changes to look and feel of 'Classic View' login page.

DREC09068:[Defect Fix] The following defects in self health monitoring feature are fixed:1. Data collection is not happening when local sapphire machine is alreadydiscovered.2. No data in Memory utilization drill down graph.3. In 'Critical Tasks Status' window display, if XMPP is disabled, 'OverallTimer Health' parameter is displayed in RED even if all threads are running.4. In 'Server Summary' window, data is displayed as gb free of 0gb, if diskdata is not collected during inventory

DREC09071:[Enhancement] User info icon provided in all the relevant screens in the newservice desk user interface.

DREC09087:[Defect Fix] There was an issue when systems enabled for performance monitoringfail to stop collecting data in a situation when more than one synthetic orapplication monitoring resource configuration was deleted. This issue is fixed.

DREC09102:[Defect Fix] The following defects in the new service desk user interface arefixed:1. In the ticket submission page, if any values had to be displayed from thedatabase, there was an issue in populating the same in the select box.2. Issue in customizing grid columns in the ticket listing page.3. Read-only select boxes are editable in the ticket Submit page.

DREC09131:[Defect Fix] After changing the time interval to execute software normalizationrules, the service has to be restarted for the change in normalization to takeeffect. This was not communicated to the user. Now, a note has been provided inthe user interface that the service has to be restarted for the normalizationchange to take effect.

DREC09156:[Defect Fix] Issue in patch upgrade to SAPP_4094 in the case of existing MSPsetup due to database errors is rectified.

DREC09169:[Defect Fix] Issue in java script validation in customized scripting feature ofservice desk module is resolved.

DREC09260:[Defect Fix] Issue in uploading custom data form values from the node machinesto SapphireIMS server is rectified.

DREC09296:[Defect Fix] Defects related to Custom reports and Dashboard upgrade have beensolved.

SAPP_4094:

DREC06047:[Enhancement] PO (portable object) file is updated with new translations.

DREC07082:[Defect Fix] Incorrect MSP server credentials (server name, IP address andport) were provided in the agent installer package from MSP Server. This defectis fixed.

DREC07371:[Defect Fix] Insert operation in table 'agentinstallationdetails' was failingas single quote was not supported. This issue is fixed.

DREC07592:[Defect Fix] CPU related graphs were not displayed for newly added firewalldevices. So, the following device is supported for CPU, physical memory anddisk performance data collection:EONAnalyzer (.1.3.6.1.4.1.12356.103.3.10004)

DREC07626:[Defect Fix] MySQL connection leak issues in the agent related web servicesare handled.

DREC07647:[Defect Fix] Issue with loading multisite dashboards in the MSP home page isresolved.

DREC07688:[Enhancement] Data collection from Linux environment is now supported forSapphireIMS Agent. Agent support is provided for the following Linux flavors:Fedora, RHEL, Ubuntu, Debian, Suse and Suse Enterprise.

DREC07708:[Enhancement] Following device is supported for inventory and performance datacollection:Manage_Engine (.1.3.6.1.4.1.12356.101.1.2006)

DREC07720:[Enhancement] Following device is supported for inventory and performance datacollection:Cisco_IOS_Software_s2t54_Software_s2t54-IPSERVICESK9-M_SY6(.1.3.6.1.4.1.9.1.1765)

DREC07727:[Enhancement] Following device is supported for inventory and performance datacollection:firewal_fgt200A (.1.3.6.1.4.1.12356.101.1.2001)

DREC07782:[Defect Fix] Incorrect disk instances of a system was displayed when 'DiskFragmentation' automation job was posted. This issue is resolved.

DREC07795:[Defect Fix] SLA pre-notifications procedure finetuned to execute faster.

DREC07803:[Defect Fix] All the OU rules were not considered for periodic or automatic OUmapping. This issue is resolved.

DREC07804:[Defect Fix] Display issue with the node rules engine dashboard chart labels isresolved.

DREC07839:[Defect Fix] When more than one browser instance was open, node operationlisting was not exported correctly to Excel. This issue is rectified.

DREC07844:[Defect Fix] LDAP user unlock feature was reporting an error for AD importedusers. SapphireIMS administrator can now unlock or reset the password for allLDAP users. This is not applicable to Open LDAP.

DREC07845:[Defect Fix] Issue with asset reconciliation approval as asset status was notconsidered for approval. This issue is rectified.

DREC07937:[Defect Fix] There was an issue with resolving multi level approval of theservice desk ticket due to incorrect code logic. This issue is fixed.

DREC07989:[Enhancement] Ticket history can now be exported in PDF for the new userinterface.

DREC07991:[Defect Fix] In MSP setup, for Service desk > Reports > Custom Reports > CallTrend Analysis report, data was not displayed in the pdf format. This defect isresolved.

DREC07993:[Defect Fix] Date validation was not performed in custom query report andsoftware metering report. This defect is fixed.

DREC08028:[Defect Fix] The following defects related to alarms are corrected:1. Alarms are not displayed for hosts/resources with acknowledged alarms.2. Alarms are not displayed for the respective host in the recent alarm list ofapplication logs.3. In Performance Enterprise list view, alarm count is mismatched when thesystem is deleted from performance monitoring and enabled again for performancemonitoring.4. Dashboards in Fault and Performance modules were not displaying accuratedata when the timescale selected was 'Last 15 days'.

DREC08030:[Enhancement] Error description in case of failure during performance datacollection is enhanced.

DREC08032:[Defect Fix] Issue with share creation in agent machines is resolved.

DREC08049:[Defect Fix] Sorting issue in Settings > Asset and Inventory Management > NodeOperation is resolved.

DREC08094:[Defect Fix] 'Populate_software_meter_frequency' procedure was taking too longto execute causing a database lock kind of situation. This issue is resolved.

DREC08144:[Defect Fix] LDAP organization unit listing procedure is optimized to loadfaster.

DREC08188:[Defect Fix] Special characters can be now provided in the notificationtemplate and notification profile names.

DREC08204:[Defect Fix] SapphireIMS agent is finetuned to reduce the number of MySQL callsto SapphireIMS server. This was necessary as there was a performance issue whenthe number of agents exceeded 2000.

DREC08230:[Defect Fix] On modification of service desk project settings key, the updateproperty of category and sub-category fields was incorrectly changed toread-only. This defect is resolved.

DREC08253:[Defect Fix] Database procedure related to the delivery of SLA escalationemails is finetuned.

DREC08274:[Defect Fix] Appropriate error description is provided for patch scan failure.

DREC08296:[Enhancement] Exchange server database monitoring parameters are introduced inthe performance monitoring module to check for exchange server up/down status.

DREC08308:[Enhancement] Names of macros used in the BSM module for generating alerts arestandardized.

DREC08311:[Defect Fix] There was an issue in remote control connection to the targetsystem when multiple version of UltraVNC was installed on the machine due towhich update server configuration pop-up was not available. This issue has beenfixed.

DREC08313:[Defect Fix] Machines with the same host name were not reflected under'Conflicted Systems'. This defect is fixed.

DREC08340:[Defect Fix] Due to XMPP signaling, agent works on performance data collectionso fast that the first performance data collection status of the SapphireIMSagent was not updated correctly. This defect is fixed.

DREC08345:[Enhancement] BSM reporting framework is enhanced to support Query BuilderReport (to support column based reporting for CPU / Memory / Disk / Interface(along with the instances where applicable)) and option is provided to addderived or user defined fields as part of reports.

DREC08368:[Defect Fix] The following defects related to alarm unification are fixed:1. Consecutive alarm suppression was not working in alarm unification2. On updating alarm unification configuration, replication query recorded wascontaining null3. If the system is not enabled for performance then all the log-monitoringalerts(Event logs, Snmp traps, Syslogs etc.) and change log alerts are notvisible in UI.

DREC08370:[Defect Fix] The following defects related to dynamic thresholds are fixed:1. Data is not displayed in the Dynamic Thresholds data list view page whensystem(s),resource(s) are deleted from performance collection.2. Note is missed for the case when the selected performance metricparameter(s) is not applicable for the selected node/resource(s).

DREC08382:[Defect Fix] The following defects related to My Maps feature are resolved:1. In Performance > Map View, after updating CI (configuration item), CI is notassociated with the map.2. In Settings > Manage Maps, on click of associated CI, the pop-up window isnot closed. Also Information about the CI is not displayed.3. The standard size of background image to be uploaded is changed according tothe recommendation from Fusion charts. Fusion charts default size is 400X400based on the adjusted screen width image.4. On deletion of resource/poller the Map continues to reflect those devicesand resources.

DREC08385:[Enhancement] Product self health monitoring is introduced. The self-healthmonitoring is one of the generic platform enhancements to be taken up as partof ITAM Phase II development activity. At present SapphireIMS self-healthmonitoring is limited only to monitoring of critical modules/binaries. Theproduct administrators have no means of monitoring overall product health. Fordiagnosis, the support personnel had to depend on application logs or back-enddatabase servers.

DREC08432:[Enhancement] Normal select box changed to Extjs select box to enable hostinstance filter selection during report configuration of BSM reports.

DREC08433:[Defect Fix] There was an issue in merging conflicted nodes in MSP setup as theparameters used for replication in the DB procedure were not correct. Thisissue is rectified.

DREC08435:[Defect Fix] Add a record with derived fields under Service Desk > Home >Schedule Record(s) > Saved Record(s). While editing the saved record, derivedfield values were not displayed. This issue is fixed.

DREC08436:[Defect Fix] If a new user role is created without access control profilemapped to the role, no data was displayed under Inventory > Performance >Enterprise for the respective user. This defect is fixed.

DREC08439:[Enhancement] A new system threshold has been introduced for the poller'Availability' based on System Up-time.

DREC08452:[Defect Fix] A configurable popup message box is displayed to the user when theuser tries to install a blacklisted software.

DREC08462:[Defect Fix] Issue with client side validation script when there is more thanone field validation while adding or editing assets is resolved.

DREC08464:[Defect Fix] The following defects related to ticket submission are resolved:1. Incorrect alert message was displayed when a new request was submitted fromRequest by Email/ SMS tab.2. Users info window name was displayed as 'Undefined info' in request submitpage.

DREC08465:[Defect Fix] Blank page redirection issue on clicking Enter key in Service desk> Project Settings > Search option is resolved.

DREC08466:[Defect Fix] The following unnecessary call log entries have been removedfrom:ITSM > All Requests > Enclosure tabAudit Log > Enclosures tab

DREC08469:[Defect Fix] Asset search process is modified to handle around twenty thousandusers.

DREC08473:[Defect Fix] The latest ssh script was not copied to the target host duringrediscovery process. Now, the new ssh script will be copied to the target hostif script delete flag is set during discovery or performance processes.

DREC08479:[Defect Fix] Ticket submitter field was updated as administrator instead of thecorresponding submitter when auto record submission option was enabled fore-mail to ticket conversion. This defect is fixed.

DREC08510:[Enhancement] New user interface is provided for service desk.

DREC08512:[Enhancement] Following changes done to the compliance screens for enhanceduser experience. 1) Column customization option for adding custom fields isprovided in Settings -> Compliance -> ( License Agreement / Purchase Details /Software License). 2) Agreement Start Date and End Date mandatory option isremoved from License Agreement Configuration screen and Bulk Import screen. 3)License Start Date mandatory option is removed from Software LicenseConfiguration screen and Bulk import screen. 4) In Software LicenseConfiguration screen, License Metric select box values are categorized asReconciliation Supported and Not Supported. 5) A new Column 'ReconciliationSupported' is added in License Metric Dictionary to clearly distinguish betweenthe Reconciliation supported and non-supported metrics. 6) Option to createMaintenance Expiry email templates is provided. 7) Default Maintenance ExpiryPost and Pre notification templates is provided. 8) Option to create aMaintenance Expiry Notification email rule is provided. 9) New Dashboard isadded to show Maintenance Expiry Status. 10) Column Customization option foradding custom fields is provided in Inventory -> Compliance -> (LicenseAgreement/ Software License). 11) Column Customization option is provided inInventory -> Compliance -> (Supported License). 12) Custom fields are includedin the License Agreement and Software License Details reports.

DREC08513:[Defect Fix] Parent asset number drop down box now displays the contents in asorted manner.

DREC08522:[Defect Fix] Asset lifecycle fields were displayed multiple times in 'CustomizeView' option provided in the asset management page. This issue is resolved.

DREC08526:[Defect Fix] ITAM web client is now launched only when the web service clientis configured.

DREC08531:[Defect Fix] Host instance filter enabled for performance was not visible inthe 'Monitoring Reports' configuration drop down list box. This issue isresolved.

DREC08532:[Enhancement] System downtime report introduced for performance enableddevices.

DREC08577:[Enhancement] Caching and compression of service desk files is provided for thenew user interface.

DREC08579:[Enhancement] Snooze and reboot reminder intervals can now be configured for 10hours (600 minutes) in patch management wizard.

DREC08589:[Enhancement] Role based access is now provided for viewing inventory reports.

DREC08596:[Enhancement] 'Windows Change' settings is collected from 'Windows Update'option in the system as part of standard inventory collection. This will helpto identify if automatic windows update is enabled on the target machine.

DREC08624:[Defect Fix] Some of the service desk files were impacted by missing/unwantedimports due to check-in from the new user interface. This issue is fixed.

DREC08629:[Defect Fix] Multi level e-mail based approval support provided for servicedesk login using the new user interface.

DREC08630:[Defect Fix] Query related to purging for patch deployment jobs is finetuned.

DREC08631:[Defect Fix] Optimized the query to update the patch download status.

DREC08636:[Defect Fix] Incorrect display of check box additional field values afterticket submission is resolved.

DREC08661:[Enhancement] New device support : Firewall (Fortigate 60D)(.1.3.6.1.4.1.12356.101.1.624)

DREC08663:[Defect Fix] Link provided in the compliance mail redirects to Axios portal forAxios customer only. For other customers, SapphireIMS login page is displayed.

DREC08666:[Defect Fix] Purging has been introduced for 'jobnotificationdetails' table, toavoid unnecessary growth of this table as well as total DB size.

DREC08667:[Defect Fix] When an unmanaged node becomes managed, inventory data collectionwas not happening. This issue is resolved.

DREC08679:[Enhancement] User manual is updated for all the enhancements that are part ofSAPP_4092.

DREC08680:[Enhancement] Option provided to search inventory based on the logged-in user.

DREC08693:[Defect Fix] One of the MySQL queries was repeatedly executed while performingSignIn-SignOut to the application. This query has been merged with anotherquery to optimize the functionality.

DREC08698:[Defect Fix] WMI data collector or SIMS_WMICollect.exe was crashing whenLog-Analyzer plugin is installed and SapphireIMS service is started withoutenabling log analyzer feature. This is fixed now.

DREC08706:[Defect Fix] Duplicate BSM 'Resolve alerts' were generated in cases when twothreads inserted the same data in the 'coredatpoints' table at the same time.This issue is resolved.

DREC08709:[Defect Fix] The following issue related to agent less discovery of multiplemachines with CLI profile configured is resolved:Devices are displayed as 'Unlicensed' when unlimited license is procured.

DREC08729:[Defect Fix] The following defect related to deleting an attachment from theasset type 'Contract' is resolved:Asset type is incorrectly displayed as server or a blank page is displayed.

DREC08736:[Defect Fix] There was a buffer issue while posting automation jobs for anorganization unit when the OU had more than 500 machines. This issue isresolved.

DREC08752:[Defect Fix] Incorrect alert message while updating the default service fieldis removed.

DREC08756:[Defect Fix] 'submitschedulejobs' procedure for the inventory schedulingfeature is finetuned to execute faster.

DREC08767:[Defect Fix] Issue with file trawl scheduling when multiple host profiles areconfigured is resolved.

DREC08768:[Defect Fix] The following defect related to software compliance ruleconfiguration is resolved:For patch level SAPP_4092, configure software compliance rule for operatingsystems. Product drop-down list box does not list any names.

DREC08773:[Enhancement] Option provided to skip automation jobs for offline machines whenposting automation jobs.

DREC08797:[Defect Fix] The following defect related to service desk forms is resolved:Add an additional field in a service desk form and enable Show Help/Detailsicon. On clicking Show Help/Details icon for the additional field in the ticketsubmit screen, blank page is displayed.

DREC08799:[Defect Fix] When there are three levels of SLA escalation, custom mail scriptwas executing for two levels only. This issue is resolved.

DREC08814:[Defect Fix] Incorrect spelling mistakes in the State category and Statesconfiguration pages are resolved.

DREC08819:[Defect Fix] The following defect related to SLA editing is resolved:Configure an SLA with three levels of escalation. Click on the configured SLA.SLA levels two and three are not displayed.

DREC08827:[Enhancement] Latest version of the PO (portable object) file (used formulti-language support) is checked-in.

DREC08850:[Defect Fix] The following exception is handled in inventory status baseddistribution dashboard:Select query was not executed as there was a column mismatch in the query using'UNION' operator. This resulted in a blank dashboard.

DREC08885:[Defect Fix] The following defects related to e-mail routing are resolved:1. In state based e-mail routing rule, there was an issue in displaying statesand roles due to incorrect mapping of the project-ID with the states/roles.2. In SLA based rule, there was an issue in displaying roles due to incorrectmapping of the project-ID with the roles.3. In custom rules, there was an issue in displaying states and roles due toincorrect mapping of the project-ID with the states/roles.

DREC08933:Linux Agent UI Issues fixed.1. Linux Agent Installation issues2. Patch Management issues

DREC08978:New UI defects resolved

SAPP_4093:

DREC07326:[Enhancement] Email notifications can now be sent via Exchange server.

DREC07565:Not applicable for release notes

DREC07628:[Defect Fix] Issue in Project Creation edit with project type and projectdescription not getting updated is resolved.

DREC07629:[Defect Fix] Update button to update the announcements is disabled by defaultand announcement fields can only be updated if they are changed.

DREC07631:[Defect Fix] Issue in selecting access to users in the 'Repository' module isresolved.

DREC07632:[Defect Fix] Self Service Category was not getting deleted on click of theDelete button. This issue is fixed.

DREC07633:[Defect Fix] Issue in generating excel sheet from the audit log in service deskproject settings is resolved.

DREC07634:[Defect Fix] The following defects in service desk project settings > GeneralSettings are corrected:1. Incorrect spelling in 'Notification Profile'2. Blank template created in 'Enclosure Templates' on clicking the Enter keywithout validating the field

DREC07734:[Defect Fix] sd_servicereq_additionalparamsarchive table is removed fromimsServiceDeskProcessConfig.bat backup file, as this table is not aconfiguration related table.

DREC07823:[Defect Fix] The following issues with editing tickets in ITSM are fixed:1. Issue with loading EXTJS components 2. Issue with alignment of date field calendar selector3. Issue with loading additional fields information4. Issue with executing in-built java script methods

DREC07857:[Defect Fix] A Desktop discovered withSODIMM type of physical memory used tobe categorized as laptop. This issue is resolved.

DREC07876:[Defect Fix] Date field format issue in Reports > Asset and inventory reports >Custom query reports is fixed.

DREC07997:[Defect Fix] Incorrect spelling in Reports > Availability Reports is corrected.

DREC08002:[Defect Fix] Inventory and performance data collection display of Windowsmachines through SNMP was incorrect for disk value parameter. This issue isresolved.

DREC08059:[Defect Fix] Incorrect values listed in the CI column in service desk reportsis corrected.

DREC08079:[Defect Fix] When using SNMP data collection, interface cards with speeds morethan 4.2Gbps were getting reported incorrectly. To resolve this issue, theifHighSpeed SNMP OID value is used instead of ifspeed SNMP OIDvalue. When both the OIDs return values of 0, the interface speed is consideredas 1Gbps.

DREC08139:[Defect Fix] Spelling mistakes in Settings > Fault and Notifications > SNMPTraps page are corrected.

DREC08220:[Defect Fix] Data replication from probe to server was failing due to'Automationtask_auditmaster' table update. This issue is resolved.

DREC08250:[Defect Fix] Incorrect links in the survey notification mails is rectified.

DREC08261:[Defect Fix] Issue in executing software metering stored procedure used tocollect software metering data is resolved.

DREC08342:[Defect Fix] Issue in displaying select boxes during bulk modification ofassets is resolved.

DREC08363:[Defect Fix] Issue in displaying individual categories under service deskproject settings in IE browser after patch upgrade from SAPP_4067 to SAPP_4087is resolved.

DREC08407:[Defect Fix] There was an issue with populating child select boxes when a valueis selected in the parent select box in the Asset Edit page. This issue isresolved.

DREC08413:[Defect Fix] Issue in adding attributes in the custom asset number definitionused for generating asset numbers is resolved.

DREC08482:[Defect Fix] There was an issue with displaying the user name field inSAPP_4091 under Inventory > Discovery > Select Host > Hardware > SystemDetails. This issue is resolved.

DREC08519:[Defect Fix]Performance issue in querying the change log table to get the lastgenerated change log ID is resolved.

DREC08521:[Defect Fix] Device discovered using CLI discovery credentials was categorizedas 'Unmanaged'. This issue is resolved.

DREC08527:[Defect Fix] Task agent health update query for task agent jobs such as AgentSoftware Metering, Software Blacklisting, USB Whitelisting is modified so thatdatabase update occurs only for the affected systems.

DREC08540:[Enhancement]New device support for inventory and performance data collection -Avaya WAP9122(.1.3.6.1.4.1.45.8.1.1000).

DREC08574:[Defect Fix] Issue in fetching build number of operating system using SNMP forWindows devices is resolved.

DREC08619:[Defect Fix] When a patch management job reaches the 'End' state, 'Finish' timeis updated in the database, so that such jobs are purged. This was nothappening earlier.

DREC08634:[Defect Fix] Inventory dashboards in the Home page fine tuned to load faster.

SAPP_4092:

DREC06733:[Defect Fix] Special character $ is supported in the user password whileconfiguring applications for monitoring

DREC06796:[Defect Fix] Issue with displaying assets for a particular category (router andfirewall) when they are selected from the CMDB dashboard is resolved

DREC06839:[Defect Fix] After converting an e-mail to ticket conversation the e-mail bodymessage was merged as a single paragraph. This defect is fixed

DREC06901:[Enhancement] Introducing net flow log analyzer support in SapphireIMS

DREC06954:[Defect Fix]Searchable multi select box is provided for additional field inAsset management (CMDB)

DREC07253:[Enhancement] Syslog data collection, storage and user interface architectureis migrated to new log analyzer plug-in

DREC07427:[Defect Fix] E-mail and user name validation in csv user import is provided

DREC07535:[Enhancement] Type of enclosure (public/private) is now captured in audit logs

DREC07583:[Defect Fix] There was an issue with excel export of tickets if there werecolumns with control characters (which could have been imported for anotherapplication or import process). This has been handled.

DREC07609:[Enhancement] Event logs collection module is migrated to ELK stack

DREC07610:[Enhancement] SNMP traps data collection module is migrated to ELK stack

DREC07611:[Enhancement] Application logs collection module is migrated to ELK stack

DREC07613:[Enhancement] Following device is supported for inventory and performance datacollection1. Cisco NX-OS(tm) n5000(.1.3.6.1.4.1.9.12.3.1.3.1175)

DREC07616:[Defect Fix] OS deployment is now supported for SSL server

DREC07621:[Enhancement] The following enhancements are provided in service desk e-mailtemplates:1. Option to remove summary2. Option to include summary and last state update3. Option to include summary and all states update

DREC07643:[Enhancement] Option to view 'Technician Availability Chart' based on thelocation is provided

DREC07646:[Defect Fix] Issue with listing systems under 'Zombie Nodes' in 'NodeOperations' page is resolved

DREC07684:[Defect Fix] Issue with 'Cancel' option in 'Global Settings' page is resolved

DREC07689:[Enhancement] Option to provide attachment for CI details

DREC07724:[Enhancement]Enhancing the 'Conflicted Systems' page by providing the lastresponse time during 'merge' operation. This will help you to select machinesfor merging or to resolve conflicts when inventory data is not collected forany of the machines.

DREC07742:[Defect Fix] There was an issue with e-mail notification for third party webservice configuration. This issue is resolved.

DREC07766:[Defect Fix] Newly added data (manufacturer, category, product or type) insoftware normalization was not automatically populated in the list boxes. Thisdefect is fixed

DREC07767:[Defect Fix] Now, it is not possible to close the parent ticket if a childticket exists for the same in another service desk project

DREC07769:[Enhancement] Additional fields provided in the Preferences page for 'ActiveDirectory' users as these users do not have access to edit the 'UserManagement' page

DREC07775:[Enhancement] Multiple search filters are provided for user selection in theticket submission page when the source is selected as e-mail

DREC07820:[Defect Fix] While adding a new agent profile, there was an issue whilespecifying the same 'Performance Monitoring Data Upload Interval ' as thedefault agent profile. This issue is resolved

DREC07825:[Enhancement] While processing e-mail to ticket, If e-mails contain attachmentswith size higher than the specified size, there was an issue in downloadinge-mails in SapphireIMS. This issue is resolved.

DREC07860:[Defect Fix] Issue with changing status of bulk assets is resolved

DREC07873:[Enhancement] The following are the enhancements in ITSM module:1. New Source introduced as 'Mobile'2. All tickets submitted using mobile will have category as 'Mobile'3. Reports of submitted tickets can be generated using Service desk Reports ->Inbuilt Reports -> 'Submission Mode wise call volume report'

DREC07879:[Enhancement] Following new device support for inventory and performance1. Cisco IOS Software, C1140 Software (C1140-K9W7-M)(.1.3.6.1.4.1.9.1.1035) 2. Ethernet Switch PowerConnect_3013(.1.3.6.1.4.1.674.10895.3013) 3. Ethernet Switch PowerConnect_3033(.1.3.6.1.4.1.674.10895.3033)

DREC07909:[Defect Fix] Issue with loading 'Technician Availability' chart when there arenumerous entries in holiday profiles is resolved

DREC07931:[Defect Fix] Issue with updating 'Additional User Info' field with specialcharacters is resolved

DREC07943:[Defect Fix] Load distribution() procedure is fine tuned to handle a hugevolume of inventory nodes

DREC07968:[Enhancement] Following new devices supported for inventory and performance:1. Cisco Secure Access Control System 5.5(CSACS-1120)(.1.3.6.1.4.1.9.1.1117)2. Cisco Adaptive Security Appliance Version 9.1(2)(.1.3.6.1.4.1.9.1.1195)

DREC07995:[Defect Fix] Users can now be deleted as well as blocked from SapphireIMS

DREC08001:[Defect Fix] Replication file is closed before it is deleted from the MSPserver to avoid subsequent file transfer error

DREC08003:[Defect Fix] Issue during verification of barcode of assets belonging todifferent modules is resolved

DREC08013:[Enhancement] Mobile app enhanced to include user interface for criticalfunctions of ITAM, IT Automation and BSM modules

DREC08048:[Defect Fix] SNMP executable hangs when SNMP performance data collection occursfor a device having more than 1000 interfaces. This issue is fixed

DREC08054:[Defect Fix]Instances are listed in the monitoring report as per the reportconfiguration of single or multiple instances

DREC08064:[Defect Fix] ExecuteSQLStatement() procedure input parameter is changed fromvarchar to text

DREC08087:[Defect Fix] Issue with junk entries dumped in the auto mailer table afterupdating e-mails (post 4075 patch) is resolved

DREC08088:[Defect Fix] In Inventory Topology Maps, mouse on hover message for thenavigation keys have been re-worded for better understanding of their function

DREC08104:[Defect Fix] 'Patch agent download details' query builder report is optimized

DREC08117:[Defect Fix]Issue with updating tickets due to incorrect parameter values independent fields is resolved

DREC08122:[Enhancement] 1. Mobile app UI is changed to meet mobile app standards2. After ticket submission, ticket update and state change, redirection ischanged (To the recently selected project and profile in case of update andstate change and to 'My Tickets' in case of submission)

DREC08125:[Enhancement] Support for mobile app post action provided

DREC08145:[Defect Fix] Patch download query fine tuned to increase the speed of theSapphireIMS agent portal

DREC08154:[Defect Fix] Google Chrome alerts are disabled from installed and un-installedsoftware logs

DREC08158:[Defect Fix] Issue of 'Source' field not selected while generating tickets frome-mails is addressed

DREC08160:[Defect Fix] Incorrect display of the following discovered Cisco switches asfirewall is fixed:1) Cisco s2t54-IPSERVICESK9-M (.1.3.6.1.4.1.9.1.1934)2) Cisco Catalyst 4500 L3 Switch (.1.3.6.1.4.1.9.1.874)3) Cisco C3560 (.1.3.6.1.4.1.9.1.1025)4) Cisco CAT3K_CAA-UNIVERSALK9-M (.1.3.6.1.4.1.9.1.1641)

DREC08172:[Enhancement] Change log dashboard modified to display inventory based categorydistribution (server/desktop/laptop)

DREC08175:[Defect Fix] Incorrect spelling of servicereqmasterarchive inimsServiceDeskData.bat file is rectified

DREC08194:[Defect Fix] Issue in displaying Inventory and Summary pages in differentlanguages is fixed

DREC08195:[Enhancement] SapphireIMS user manual updated till SAPP_4085

DREC08216:[Defect Fix] Issue with summarized data purging in MSP setup is resolved

DREC08218:[Defect Fix] Cisco Nexus switch is updated with the appropriate CPU OID toenable CPU performance monitoring of Cisco switches

DREC08219:[Defect Fix] Appropriate data types are used to convert negative values in the'AdapterRam' column in the Videocontroller table to proper data

DREC08221:[Defect Fix] Issue with selecting report filter parameters with string valueswhile creating a custom report is fixed

DREC08241:[Defect Fix] Issue with product key collection for MS Office 2016 software isresolved

DREC08284:[Defect Fix] Issue with system reboot alerts generated when the machine isrebooted during the Planned Maintenance period is fixed

DREC08327:[Defect Fix] Issue with disabling SapphireIMS agent tray icon is fixed

DREC08341:[Enhancement] Row and column totals information provided in the Call Statisticsreport

DREC08352:[Enhancement] Change log enhancements include:1. In Change log Reports, 'Change' column is introduced to display the typeof change like 'Software Added', 'Software Removed', 'Hardware Added' etc. IPAddress and OS name columns are also introduced2. Column names in Change log list view are renamed3. Additional macros for 'IP Address' and 'Allocated To' are introduced in thealert message configuration template for change logs

DREC08353:[Enhancement] User creation time in now captured in the SapphireIMS database

DREC08354:[Defect Fix] Issue in executing WOL job rectified by providing alias name inthe query

DREC08371:[Enhancement] Unicode installer build automated to prevent Unicode installerfrom failing when MySQL is installed in a different location

DREC08431:[Enhancement] App-V data collection support in SapphireIMS provided for thefollowing:1. App-V applications and packages2. App-V publishing server information3. Software metering and compliance data for App-V applications

DREC08441:[Enhancement] Search filter on multiple user management fields provided in theuser management page

DREC08517:[Defect Fix] Incorrect spelling in Settings > Asset and Inventory Management >Assets > User Acceptance Mail page is corrected

DREC08520:[Defect Fix] Issue with product key collection in SapphireIMS agent machines isresolved

DREC08580:[Defect Fix] Issue with SIMS_Nodescanner exe failing during SNMP datacollection is resolved

DREC08585:[Enhancement] SapphireIMS user manual updated till SAPP_4091

DREC08633:[Defect Fix] Issue with SIMS_SNMP exe failing during SNMP data collection isresolved

SAPP_4091:

DREC07122:[Defect] Fixed a performance (slowness) issue in the My Workgroup dashboard.

DREC07127:[Enhancement]End Users can now accept the asset after allocation withinSapphireIMS thereby avoiding need for paper based forms

DREC07341:[Enhancement]Following are the defects and enhancement taken in Mobile App. 1.Additional mail id search option is provided 2. Default custom view is providedfor filters 3. Change owner option is provided 4. Option provided to view theuser info 5. Sla breached tickets will be differentiated by red color 6. Optionprovided to view the CI details 7. https is handled

DREC07370:[Defect]Asset Depreciation related issues have been solved

DREC07394:[Enhancement]Supporting REST based services for P2P integration in Asset Module

DREC07472:[Defect]While discovering the node using SNMP, the empty and'00:00:00:00:00:00' mac addresses are avoided.

DREC07615:[Defect]Discovery rules, which are of scheduled in nature configured betweenSAPP_4080 to SAPP_4084 will be function properly in the MSP installation.

DREC07627:[Enhancement]User Access Control has been implemented within the Asset Moduleto provide controlled access to various functionality

DREC07652:[Defect]Resolve and Unresolve templates in Synthetic Transactions will retainsaved value after toggling between Available and Unavailable

DREC07669:[Enhancement]ADDM feature has now been added to SapphireIMS

DREC07762:[Defect]Modified the header and footer addition into the replication file sothat replication w