ENGLISH ESPAÑOL Please Select a Language. What is Game Patrol? “The first time I brought my...
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Transcript of ENGLISH ESPAÑOL Please Select a Language. What is Game Patrol? “The first time I brought my...
ENGLISH
ESPAÑOL
Please Select a Language
What is Game Patrol?“The first time I brought my family to Incredible Pizza, the Game Patrol made sure that we had such an amazing experience, we knew not only would we be coming back again, but that we could expect that same great experience every time. -Anonymous Guest
Introduction
Be Proactive• Offer help before it is asked• Watch body language• Be polite and SMILE• Be Patient!
Walk All The Way• Don’t just point and walk off• Use an open palm and walk them the entire way• Ask them if they need anything else before leaving them.
Being Prepared For Your Shift“Attitude is everything. Be prepared mentally and physically for work each day.”
Uniform Dress-Code Clean and wrinkle-free uniform Men should be clean shaven No facial piercings Show up in full uniform
• IPC Hat• IPC Uniform Shirt• Nametag• Game Patrol Vest
• Black twill slacks• Black or dark brown closed-toe rubber sole shoes • Black or dark brown socks
Proper Dress-code Checklist
What we will provide for you
What you will need to provide
Pre-Shift Meetings• Check out a radio• Check out game card and keys• Discuss any large groups for the day• Assign extra tasks that need to be done
Game Cards and Keys
• Must return the same set you checked out• Not for personal use, can be tracked• If lost, have supervisor cancel immediately
Using Your ChecklistsChecklists are important because they do the following: • List all your opening or closing duties• Show a supervisor approved your work• Serve as a written record• Keep you from getting in trouble• Ensure you receive credit for a job well done.
Safety and Fun are Job #1“A Safe and Fun Environment is part of the Incredible Pizza Company Customer Promise”
Safety First • Unsafe play• Rough play• Medical & physical conditions• Cleaning products left out.• Other employees acting unsafe
Be extra proactive when enforcing safety. If you wait, it might be too late. NEVER wait or compromise when safety is involved.
Playing games• Help guests that need help first• Feel free to give pointer and tips• Help guests with ALL games• When they win, we win• Don’t be pushy
Game Card Kiosks
“Comping” Game Play
No more tickets!Instead, points go on the card that was last swiped
You must add value to the guest’s card if it is a redemption game
Cleaning and Maintenance“Anyone can the day with a clean fairgrounds. The true test is keeping it clean throughout the day. The same customers you are busy helping will also be constantly trashing the game floor. This will be frustrating, but you are strong. You are Game Patrol.
-Unknown Supervisor, Tulsa, OK Location
Introduction• Clean games and pickup trash• Fix token jams• Refill token dispensers• Perform checks on ball games
PROPERTIESAllow user to leave interaction: After viewing all the stepsShow ‘Next Slide’ Button: Show upon completionCompletion Button Label: Next Slide
Applying Cleaning Products
Ball Game Checks
Feeding Token Dispensers
Fixing Token Jams
• Never use force to fix a token jam• Unlock and open game up• Carefully unplug all wires• If jam is difficult, get a tech
Wrap Up
Now, close the course by clicking the red “X” at the top right of the window. This will ensure that you get course completion credit.