Engaging Patients in Patient Safety a Canadian Guide...Engaging Patients in Patient Safety –a...

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Engaging Patients in Patient Safety – a Canadian Guide Janet Hodder, Health PEI Denice Klavano, Patients for Patient Safety Canada Ioana Cristina Popescu, Canadian Patient Safety Institute May 31, 2017. Atlantic Learning Exchange

Transcript of Engaging Patients in Patient Safety a Canadian Guide...Engaging Patients in Patient Safety –a...

Page 1: Engaging Patients in Patient Safety a Canadian Guide...Engaging Patients in Patient Safety –a Canadian Guide Janet Hodder, Health PEI Denice Klavano, Patients for Patient Safety

Engaging Patients in Patient Safety

– a Canadian Guide

Janet Hodder, Health PEI

Denice Klavano, Patients for Patient Safety Canada

Ioana Cristina Popescu, Canadian Patient Safety Institute

May 31, 2017. Atlantic Learning Exchange

Page 2: Engaging Patients in Patient Safety a Canadian Guide...Engaging Patients in Patient Safety –a Canadian Guide Janet Hodder, Health PEI Denice Klavano, Patients for Patient Safety

Purpose of the Guide

• Issue:

– Need and demand for patient engagement

– Overwhelming amount of resources

• Few by and for patient partners; few on patient safety

• Aim:

– Help patients and providers partner more effectively in making

care safer

• What:

– A comprehensive guide for patient engagement in patient

safety based on evidence and best practices

Page 3: Engaging Patients in Patient Safety a Canadian Guide...Engaging Patients in Patient Safety –a Canadian Guide Janet Hodder, Health PEI Denice Klavano, Patients for Patient Safety

Partners and Action Team

• Atlantic Health Patient Safety and

Quality Collaborative

• Canadian Patient Safety Institute

• Health Quality Ontario

• Patients for Patient Safety Canada

• Accreditation Canada

• Alberta Health Services

• BC Patient Safety and Quality Council

• Canadian Foundation for Healthcare

Improvement

• Centre of Excellence on Partnership

with Patients and the Public

• HealthcareCAN

• Health Quality Council of Alberta

• IMAGINE Citizens Collaborating for

Health

• Manitoba Institute for Patient Safety

• Manitoba Ministry of Health

• Ontario Ministry of Health and Long

Term Care

• Ontario Hospital Association

• Saskatchewan Health Quality Council

• University Health Network

• Universite de Montreal

http://www.patientsafetyinstitute.ca/en/toolsResources/Patient-Engagement-Resources/Pages/default.aspx
Page 4: Engaging Patients in Patient Safety a Canadian Guide...Engaging Patients in Patient Safety –a Canadian Guide Janet Hodder, Health PEI Denice Klavano, Patients for Patient Safety

Development Process (Co-design)

• Needs assessment

– Action Team, Focus Groups, Interviews, Scans

• Outline and scoping

– Action Team, Focus Groups

• Content development

– Drafts, pilot test

– Launch

• Maintenance

– Quarterly

Page 5: Engaging Patients in Patient Safety a Canadian Guide...Engaging Patients in Patient Safety –a Canadian Guide Janet Hodder, Health PEI Denice Klavano, Patients for Patient Safety

Guide Features

• Content:• Practical

• Complements existing resources

• Informed by and targeted to all

• For any setting, sector, system level

• Continuously updated

• Complementary resources:• PE Network – Facebook, LinkedIn

• PE Resource Hub – CFHI

• More to come

http://www.patientsafetyinstitute.ca/en/toolsResources/Patient-Engagement-

Resources/Pages/default.aspx

http://www.patientsafetyinstitute.ca/en/toolsResources/Patient-Engagement-Resources/Pages/default.aspx
Page 6: Engaging Patients in Patient Safety a Canadian Guide...Engaging Patients in Patient Safety –a Canadian Guide Janet Hodder, Health PEI Denice Klavano, Patients for Patient Safety

Structure

• 4 chapters - each includes

– Guidance

– What YOU can do (summary)

• Patients, patient partners

• Providers, patient engagement specialists

• Leaders, governors

– Practice example(s)

– References

• Tools and resources

• Canadian scan

Page 7: Engaging Patients in Patient Safety a Canadian Guide...Engaging Patients in Patient Safety –a Canadian Guide Janet Hodder, Health PEI Denice Klavano, Patients for Patient Safety

Patients as partners

Why partner

Current state of patient engagement

Evidence of benefits and impact

Challenges and enablers

Embedding and sustaining patient engagement

Page 8: Engaging Patients in Patient Safety a Canadian Guide...Engaging Patients in Patient Safety –a Canadian Guide Janet Hodder, Health PEI Denice Klavano, Patients for Patient Safety

Partners at the point of care

Partnering in patient safety What it means, why an how; Priorities

Partnering in incident management Reporting; Disclosure; Incident analysis

Page 9: Engaging Patients in Patient Safety a Canadian Guide...Engaging Patients in Patient Safety –a Canadian Guide Janet Hodder, Health PEI Denice Klavano, Patients for Patient Safety

Partners in building safe care

organizations and systems

Preparing for patient engagement People: roles and responsibilities; Process: recruitment, orientation, support

Partnering in patient safety Plans and initiatives

Partnering in incident management Reporting; Analysis

Page 10: Engaging Patients in Patient Safety a Canadian Guide...Engaging Patients in Patient Safety –a Canadian Guide Janet Hodder, Health PEI Denice Klavano, Patients for Patient Safety

Evaluating patient engagement

Introduction: measures, plans, methods

At the point of care: measures , tools

At the organizational and system levels: measures, tools

Evaluating patient engagement integration:

Implementation of patient engagement, culture

Page 11: Engaging Patients in Patient Safety a Canadian Guide...Engaging Patients in Patient Safety –a Canadian Guide Janet Hodder, Health PEI Denice Klavano, Patients for Patient Safety

Next Steps

• Dissemination and knowledge transfer

• Maintenance – quarterly –New content: glossary; practice examples; initiatives

–Short, practical, visually appealing content

Visit:

http://www.patientsafetyinstitute.ca/EngagingPatients

Contact us:

[email protected]

http://www.patientsafetyinstitute.ca/EngagingPatients
mailto:[email protected]
Page 12: Engaging Patients in Patient Safety a Canadian Guide...Engaging Patients in Patient Safety –a Canadian Guide Janet Hodder, Health PEI Denice Klavano, Patients for Patient Safety

DISCUSSION

Questions, Feedback, Recommendations


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