Engaging Citizens in Public Service & Policy Design
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Transcript of Engaging Citizens in Public Service & Policy Design
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Engaging Citizens in Public Service & Policy Design@deirdreleeFuture of ePublic Services in the Atlantic
Area
23/01/2014
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A citizen is...
a) a passive user of public services
b) an active stakeholder in the design and
usage of public services
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Citizens discuss issues…
Racism against immigrants is worsening in the economic
crisis
There is no official list of
local intercultural mediators
My community is culturally
divided
…but feel disengaged from actual policy-making
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Policy-makers make policy…
Immigration for employment
purposes
Immigration for studying
purposes
Irregular immigration
Family reunification
Integration and
citizenship
… but is it representative and will it be effective?
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Citizen engagement leads to more participatory and effective policy-making
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Citizens have low levels of trust in policy-makers
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Policy-makers are unprepared for high levels of direct citizen engagement
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Key Elements of Successful Engagement
Involvement since beginning of process
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Can Technologies Help?
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Puzzled by Policy Approach
Online Participation• Accessible• Open• Trace• Viral• Data analysis
Offline Participation• Accessible
– (Digital Divide)• Builds trust• Elaborate discussion
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Online Participation
• eParticipation platforms
• Social media
• Open Data
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Government-led vs. Citizen-led
Porwol, L., Ojo, A. & Breslin, J., 2013. On The Duality of E-Participation – Towards a foundation for Citizen-Led Participation. In 2nd Joint International Conference on Electronic Government and the Information Systems Perspective and International Conference on Electronic Democracy. p. 15.
Integrated model for participation
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Puzzled by Policy Platform
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Weaknesses of eParticipation Projects
Usage
Impact
Sustainability
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Usage of Puzzled
• Pilots– Torino, Italy– Tenerife, Spain– Budapest, Hungary– Athens, Greece
• ~7,000 end-users– Hard-to-reach users
• ~10 Decision-makers• ~100 NGOs
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Impact
• Improved integration and social cohesion in Tenerife– Interfaith Prayer for peace, respect and integration– School of Social Participation
• Kick-started process to introduce Register of Intercultural Mediators in Turin
• Submission on female genital mutilation from the EU immigration perspective as part to EC DG JUST consultation
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Testimonials
‘It is essential to convey the message that each and every person living in the neighbourhood has a crucial role to play to enrich, build and design a place for living together. We need to rely on citizen involvement and participation to build more cohesive and sustainable cities.’
Ms Eva Luz Cabrera from the Municipal Council for Citizen Participation in Tenerife
‘It is very important to have a platform like PbP in place which gives a voice to citizens in general but more importantly to immigrants.’
Maria Kouveli, President, Local Council for Immigrants Integration, Greece
‘The division between institutions and politics on one hand and citizens on another is deepening. Opportunities like PbP for us as members of the European Parliament to communicate through social media and other electronic tools are very useful.’
Tanja Fajon, Progressive Alliance of Socialists and Democrats, European Parliament
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eParticipation Tools
• Loomio (collaborative decision-making)• CiviQ (making opinions count)• OurSpace• Immigration Policy 2.0
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Government use of Social Media
• Dissemination of news, • reporting on events, • promotion of projects, • some citizen engagement
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Data Analysis Pipeline
Extract relevant
data
Linked Data
Analysis Trends, opinions, ideas
Open Data
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eParticipation data model
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Puzzled by Policy & social media content
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Social-media Analysis
• Hootsuite• SproutSocial • ViralHeat• Linked2Media
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Puzzled by Policy Sustainability Toolkit
www.puzzledbypolicy.eu
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www.codeforireland.com
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www.derilinx.com
To enable public-sector organisations to harness the power of data: improving insight, efficiency, and compliance.
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Key Elements of Successful Engagement
Involvement since beginning of process