ENGAGEMENT. QUALITY. CARE.

MHA Patient Safety & Quality SymposiumSeptember 18 and 19ANN ARBOR MARRIOTTYPSILANTI AT EAGLE CREST

Meeting Guide

Sponsored by: Michigan Public Health Institute – Continuing Education Solutions

Registration and Information• ACHE Continuing Education – The MHA is authorized to award up

to 8.5 hours of pre-approved ACHE Qualified Education credit for the MHA Patient Safety & Quality Symposium toward advancement or recertification in the American College of Healthcare Executives. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.

• Face-to-Face Credits – Individuals interested in receiving American College of Healthcare Executive Face-to-Face credits for the session Assessing and Understanding Worker Safety and Violence in the Workplace must complete the following steps:

1. Obtain an ACHE evaluation form at the MHA registration table on Wednesday, Sept. 19.

2. Complete the ACHE evaluation form and return it to the MHA registration table following the session.

3. Complete all the information required on the ACHE Education Face-to-Face Credit sign-in form available at MHA registration.

Please note it will take four to six weeks after the program to post the credits to attendees’ records. Please contact Derk Pronger at (231) 935-6909 with questions regarding ACHE.

• Dress code – Business casual attire is appropriate for this event.

• Admittance policy – MHA name badges must be worn to gain admittance to all Patient Safety & Quality Symposium education sessions, breakfasts, lunches and reception. If you do not have a name badge, session leaders will direct you to the MHA registration desk. Thank you for your cooperation.

• Prize Drawings – Prize drawings will be held during exhibit time. Please see the exhibitor guide for details.

• Download the mobile meeting app – The app can be accessed online at https://crowd.cc/s/1UORu or downloaded to mobile devices on the iTunes App Store and the Google App Store by searching MHA Events. The event code to access information about the 2018 MHA Patient Safety & Quality Symposium is safety18.

• Wi-Fi information: Network: Marriott_CONF Password: keystone• Conference materials – To access speaker presentations and other

documents, see the symposium webpage by visiting www.mha.org, clicking on the Education & Events tab, then on Membership Meetings, and scrolling to Patient Safety & Quality Symposium. Materials are also available on the mobile meeting app.

Welcome to the2018 MHA Patient Safety & Quality Symposium.

2018 MHA Patient Safety & Quality Symposium | 3

Agenda | Tuesday, September 18

8:30 a.m. › Registration (Roy E. Wilbanks ballroom prefunction)

8:30 a.m. › Exhibitor Time and Refreshments (Atrium)

10 a.m. › Welcome, Recognition of the 2018 Advancing Safe Care AwardWinner,andMichiganHealthcareBriefing

(Roy E. Wilbanks ballroom) Sam R. Watson, senior vice president, field engagement, and Brian Peters, chief executive officer, Michigan Health & Hospital

Association, Okemos

10:45 a.m. › KEYNOTE SESSION (Roy E. Wilbanks ballroom)

Leading a Culture of Safety: A Blueprint for Success Tejal Gandhi, MD, MPH, CPPS, chief clinical and safety officer,

Institute for Healthcare Improvement, Boston The learner should be able to:

› Discuss current gaps in patient safety.› Discuss recommendations to accelerate patient safety initiatives.› Identify best practices for building and sustaining a safety culture.› Discuss strategies that can drive culture change in healthcare.

11:45 a.m. › Lunch (Garden Marquee)

1 p.m. › MHA Keystone Center and MHA Keystone Center PSO Strategic Priorities (Roy E. Wilbanks ballroom) Brittany Bogan, senior vice president, Safety & Quality, MHA Keystone Center, Okemos

1:30 p.m. › Transition to Concurrent Sessions 1:45 p.m. › CONCURRENT SESSIONS (Please attend the concurrent session you

pre-registered for. Your choice is on the back of your name badge.) Critical Thinking for High Reliability (Auditorium 1) Michael Rip, PhD, professor, Michigan State University, East Lansing,

and Mark Vroman, MBA, battalion fire chief, Meridian Township Fire Department, Okemos

The learner should be able to: › Discuss the two systems of human reasoning.› Review a systems-based model of thinking, along with a road map to

help navigate and apply critical reasoning.› Outline why critical thinking approaches and techniques are

important to problem-solving and decision-making.› Describe how critical thinking supports high reliability.

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Agenda | Wednesday, September 19

1:45 p.m. › CONCURRENT SESSIONS (continued) (Please attend the concurrent session you pre-registered for. Your choice

is on the back of your name badge.)

Safety, Accountability and Transparency: Approaches and Tactics (Auditorium 2)

Tejal Gandhi, MD, MPH, CPPS The learner should be able to:

› Identify specific strategies and tactics to influence culture change.› Discuss potential barriers to a culture of safety. › Discuss best practices for leading culture through the six domains.

3 p.m. › Exhibitor Time and Refreshments (Atrium)

3:30 p.m. › GENERAL SESSION (Roy E. Wilbanks ballroom)

Transparency Standards in Quality Reporting Albert Wu, MD, general internist and professor of health policy and management, Johns Hopkins Bloomberg School of Public Health,

Baltimore The learner should be able to:

› Discuss the importance of transparency within and among hospitalsto improve patient safety.

› Describe the concept of clinical communities to support institutionalquality improvement.

› Discuss how peer-to-peer learning can be used to improvehealthcare safety and quality.

4:30 p.m. › Networking Reception (Atrium patio; Atrium in case of inclement weather)

Agenda | Tuesday, September 18

7:30 a.m. › Registration (Roy E. Wilbanks ballroom prefunction)

7:30 a.m. › Exhibitor Time and Breakfast (Atrium)

8 a.m. › Speak Up! Annual Award Presentation (Roy E. Wilbanks ballroom) Brittany Bogan and Matthew Rush, FACHE, president and CEO of

Hayes Green Beach Memorial Hospital, Charlotte

› The Burnout Epidemic: A Patient Story (Roy E. Wilbanks ballroom) Linda Peterson, MD, FAPA, FAPM, chief medical officer, McLaren Greater Lansing

2018 MHA Patient Safety & Quality Symposium | 5

Agenda | Wednesday, September 19

8:30 a.m. › GENERAL SESSION (Roy E. Wilbanks ballroom)

Resilience Matters: Resources for Reducing Burnout and Increasing Resilience Bryan Sexton, PhD, director, Patient Safety Center, Duke University Health System, Durham, NC The learner should be able to:

› Discuss the increasing levels of burnout in healthcare.› Identify psychological intervention tools that increase resilience and

tackle burnout on a personal level.

10 a.m. › Exhibitor Time and Refreshments (Atrium)

10:30 a.m. › GENERAL SESSION (Roy E. Wilbanks ballroom)

Assessing and Understanding Worker Safety and Violence in the Workplace Tom Peterson, MD, FAAP, vice president, quality and safety, Munson Healthcare, Traverse City Panelists: John Bolde, director, safety and security, Munson Healthcare, Traverse City; Kelcey J. Stratton, PhD, program manager, resiliency and

well-being services, University of Michigan, Ann Arbor The learner should be able to:

› Understand the sources of error and injury in healthcare.› Describe how high-reliability industries mitigate risk and harm.› Understand how high-reliability practices can be incorporated into

clinical practice to promote patient safety and quality.

11:45 a.m. › Lunch (Garden Marquee) 12:30 p.m. › GENERAL SESSION (Roy E. Wilbanks ballroom)

Improving Safety by Adopting High Reliability Joseph Lelli Jr., MD, surgeon-in-chief, and Shawn Levitt, BSN, senior vice

president and chief nursing officer, DMC Children’s Hospital of Michigan, Detroit; and Anthony Tedeschi, MD, CEO, Detroit Medical Center

The learner should be able to: › Review the principles and processes of high reliability. › Discuss a method to improve the process of instrument sterilization.

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Map | Ann Arbor MarriottYpsilanti at Eagle Crest (First Floor)

Agenda | Wednesday, September 19

1:30 p.m. › CLOSING SESSION (Roy E. Wilbanks ballroom)

In Shock: Personal Transformation from a Critical Care Physician Rana Awdish, MD, critical care physician and director of the Pulmonary Hypertension Program, Henry Ford Hospital, Detroit The learner should be able to:

› Discuss how medical training shapes physicians. › Discuss needed changes in physician training. › Describe how the role of onboarding can affect culture change.› Identify the communication required to create resilient systems to

support people.

2:15 p.m. › Adjourn Dr. Awdish’s book, In Shock, will be available for purchase and

Dr. Awdish will be signing books following her speech.

1275 South Huron Street, Ypsilanti, MI 48197 734-487-2000

DINING DINING

eaglecrestresort.com

Size

Square

Feet

Feet

High

Theatre

Classroom

Conference

Hollow Sq.

U-Shape

Banquet

Rds-8

Reception

Roy E. Wilbanks

BALLROOM

Without Function

With Function

Salon 1 or 5 Salon 2

Salon 3 Salon 4 or 6

8992

1000

500

640

1300

104’x 93’ 9672 31’ x 31’ 960 11’ / 9.4’ 90 45 28 42 33 64 100

36’ x 31’ 1115 15’ / 11.6’ 94 55 34 48 33 72 120

37’ x 31’ 1147 15’ / 11.6’ 94 55 34 48 33 72 120

73’ x 31’ 2260 15’ / 11.6’ 208 100 30 84 60 144 230

SALON COMBINATIONS Salon 1 & 2 67’ x 31’ 2077 249 144 N/A 78 60 136 210

Salon 2 & 3 73’ x 31’ 2260 279 100 N/A 78 60 136 230

Salon 1,2 & 3 104’x 31’ 3224 365 216 N/A N/A N/A 232 330

Salon 5 & 6 104’ x 31’ 3224 365 210 N/A N/A N/A 240 330

Salon 2,3 & 4 73’ x 62’ 4526 492 306 N/A N/A N/A 328 460

Salon 4 & 6 73’ x 62’ 4526 498 312 N/A N/A N/A 336 460

Salon 2,3,4&6 73’ x 93’ 6790 808 462 N/A N/A N/A 496 670

ELIZABETH ANN BALLROOM

Salon 1 28’ x 27’ 750 50 20 20 10 15 40 60

Salon 2 35’ x 50’ 1700 100 75 30 40 30 96 240

Salon 1 & 2 2500 140 90 25 N/A 35 136 300

GARDEN

MARQUEE

60’ x 80’

4800

300

N/A

N/A

N/A

N/A

180

350

GARDEN

TERRACE

250

250

N/A

GOLF DINING

ROOM 1 & 2

1700

100

80

48

50

120

180

GOLF DINING

ROOM 1 or 2

850

50

40

24

24

48

90

CONF. ROOM A 19’ x 36’ 691 55 42 30 34 28 40

B 19’ x 35’ 685 55 42 30 34 28 40

C 29’ x 36’ 951 60 60 30 34 30 48

D 29’ x 37’ 956 60 60 30 34 30 48

E 37’ x 40’ 1129 70 51 30 34 30 56

F 19’ x 35’ 688 55 42 30 34 28 40

G 23’ x 38’ 709 40 30 18 22 22 24

H 48’ x 66’ 1752 45 45 36 34 33 40

SEMINAR ROOM 1 19’ x 19’ 373 25 18 18 20 14 16

2 11’ x 18’ 184 8

3 11’ x 14’ 156 8

4 11’ x 21’ 243 15 9 12 8

5 19’ x 19’ 376 25 18 18 20 14 16

AUDITORIUM # 1 77’ x 68’ 2770 Arm-200 AUDITORIUM # 2 61’ x 42’ 1991 160 95 40 40 35 96

EXECUTIVE BOARDROOM 19’ X 36’ 592 CONFERENCE TABLE WITH 20 EXECUTIVE CHAIRS

G

H

Rm A

Rm 1

Rm 5

Conf - Rm Rm B F

Conf - Rm Conf - Rm C D E

1275 South Huron Street, Ypsilanti, MI 48197 734-487-2000

DINING DINING

eaglecrestresort.com

Size

Square

Feet

Feet

High

Theatre

Classroom

Conference

Hollow Sq.

U-Shape

Banquet

Rds-8

Reception

Roy E. Wilbanks

BALLROOM

Without Function

With Function

Salon 1 or 5 Salon 2

Salon 3 Salon 4 or 6

8992

1000

500

640

1300

104’x 93’ 9672 31’ x 31’ 960 11’ / 9.4’ 90 45 28 42 33 64 100

36’ x 31’ 1115 15’ / 11.6’ 94 55 34 48 33 72 120

37’ x 31’ 1147 15’ / 11.6’ 94 55 34 48 33 72 120

73’ x 31’ 2260 15’ / 11.6’ 208 100 30 84 60 144 230

SALON COMBINATIONS Salon 1 & 2 67’ x 31’ 2077 249 144 N/A 78 60 136 210

Salon 2 & 3 73’ x 31’ 2260 279 100 N/A 78 60 136 230

Salon 1,2 & 3 104’x 31’ 3224 365 216 N/A N/A N/A 232 330

Salon 5 & 6 104’ x 31’ 3224 365 210 N/A N/A N/A 240 330

Salon 2,3 & 4 73’ x 62’ 4526 492 306 N/A N/A N/A 328 460

Salon 4 & 6 73’ x 62’ 4526 498 312 N/A N/A N/A 336 460

Salon 2,3,4&6 73’ x 93’ 6790 808 462 N/A N/A N/A 496 670

ELIZABETH ANN BALLROOM

Salon 1 28’ x 27’ 750 50 20 20 10 15 40 60

Salon 2 35’ x 50’ 1700 100 75 30 40 30 96 240

Salon 1 & 2 2500 140 90 25 N/A 35 136 300

GARDEN

MARQUEE

60’ x 80’

4800

300

N/A

N/A

N/A

N/A

180

350

GARDEN

TERRACE

250

250

N/A

GOLF DINING

ROOM 1 & 2

1700

100

80

48

50

120

180

GOLF DINING

ROOM 1 or 2

850

50

40

24

24

48

90

CONF. ROOM A 19’ x 36’ 691 55 42 30 34 28 40

B 19’ x 35’ 685 55 42 30 34 28 40

C 29’ x 36’ 951 60 60 30 34 30 48

D 29’ x 37’ 956 60 60 30 34 30 48

E 37’ x 40’ 1129 70 51 30 34 30 56

F 19’ x 35’ 688 55 42 30 34 28 40

G 23’ x 38’ 709 40 30 18 22 22 24

H 48’ x 66’ 1752 45 45 36 34 33 40

SEMINAR ROOM 1 19’ x 19’ 373 25 18 18 20 14 16

2 11’ x 18’ 184 8

3 11’ x 14’ 156 8

4 11’ x 21’ 243 15 9 12 8

5 19’ x 19’ 376 25 18 18 20 14 16

AUDITORIUM # 1 77’ x 68’ 2770 Arm-200 AUDITORIUM # 2 61’ x 42’ 1991 160 95 40 40 35 96

EXECUTIVE BOARDROOM 19’ X 36’ 592 CONFERENCE TABLE WITH 20 EXECUTIVE CHAIRS

G

H

Rm A

Rm 1

Rm 5

Conf - Rm Rm B F

Conf - Rm Conf - Rm C D E

GENERAL SESSIONSRoy E. Wilbanks ballroom SAFETY, ACCOUNTABILITY

AND TRANSPARENCY: APPROACHES AND TACTICSAuditorium 2

EXHIBITS & REFRESHMENTSAtrium

CRITICAL THINKING FOR HIGH RELIABILITYAuditorium 1

2018 MHA Patient Safety & Quality Symposium | 7

CONTINUING EDUCATION EASY STEPS

2018 MHA Patient Safety & Quality SymposiumSeptember 18-19, 2018

The Michigan Health & Hospital Association is pleased to announce the followingcontinuing education opportunities.

This educational conference offers a maximum of:7.75 contact hours for NURSES8.50 contact hours for PHYSICIANS8.50 educational hours for OTHER Healthcare Professionals. Please collect an attendance certificate at MHA registration.

Continuing Education Solutions2436 Woodlake Circle, Suite 300

Okemos, Michigan 48864

Agenda | Wednesday, September 19

IMPORTANT REQUIREMENTS FOR CONTINUING EDUCATION OPPORTUNITIES

CONTINUING EDUCATION SOLUTIONSPlease direct all questions to: CEInfo@mphi.org

√ Attendees must check in at the Registration desk to confirm attendance o Virtual attendees MUST be registered to receive continuing education (even if watching as part of a group on the same connection)

√ Participate in 80 percent of the session(s) you attend and review all materials o Full attendance is required at the session to receive CE hours for that session o Partial credit is available by indicating the sessions you attend in the online Evaluation Survey o PLEASE NOTE: Late arrivals or early departures from sessions will disqualify a participant and no CE credits or hours will be awarded for that session

√ Complete the event online Evaluation Survey o The survey will be provided as a link in an email sent post-event o The survey closing date will be included in the email you will receive o If you do not receive a link to the survey within 5 business days after the event, please contact the MHA directly

√ Continuing Education Certificate Award Process o At the end of the evaluation, you will be directed to the CE Request system o Create a login and password, if new to this system, or login o Enter or review demographic information o Select the type(s) of continuing education and/or a certificate of attendance o The certificate reconciliation process starts as soon as the Evaluation Survey closes and can take up to 30 days to complete o After reconciliation has been completed, you will receive an email with instructions on how to print your certificate(s) • The login and password are needed to obtain your certificate(s)

PLEASE NOTE: NO LATE FORMS WILL BE ACCEPTED;CREDIT WILL NOT BE AWARDED UNLESS ALL CRITERIA ARE MET

The newly launched mobile meeting app for the symposium features an updated list of attendees and sponsors and offers other essential information about the event. This timesaving and convenient tool can be accessed online at https://crowd.cc/s/1UORu or downloaded to mobile devices on the iTunes App Store and the Google App Store by searching MHA Events.. The event code to access information about the 2018 MHA Patient Safety & Quality Symposium is safety18.

MOBILE MEETING APP

Endorsed Business Partner (EBP) Program

The MHA Endorsed Business Partner (EBP) program provides cutting-edge and cost-effective solutions for MHA-member hospitals. The business partners selected offer products or services that help healthcare facilities avoid unnecessary costs, recover revenue, reduce operating expenses, improve management and quality, increase productivity, develop staff resources and apply new strategies.

The MHA is pleased to welcome its endorsed partners — Care Logistics, CHG Healthcare, HHS, FocusOne Solutions and Merritt Hawkins — to the MHA membership and to the MHA Patient Safety & Quality Symposium!

www.merritthawkins.comwww.focusonesolutions.com

Wi-Fi Information: Network: Marriott_CONFPassword: keystone

www.carelogistics.com www.refurbishedsterilizers.comwww.chghealthcare.com