Engage To Retain Azshrm Presentation 2010
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Transcript of Engage To Retain Azshrm Presentation 2010
Employee Engagement
What’s the business case?OR
“Why should I care?”
Presented byKaren Loftus, MBA/SPHR
Engage To Retain
August 31, 2010 Karen Loftus, Engage To Retain
Hewitt Associates statistics
HIGH Engagement organizations (65%+) outperformed the total stock market index.
1. During 2009, total shareholder return for these companies was 19% higher than the average.
2. Conversely, organizations with LOW levels (<40%) had a total shareholder return that was 44% lower than the average.
August 31, 2010 Karen Loftus, Engage To Retain
Towers Watson statistics
HIGH engagement companies posted a 19% increase in Operating Income & a 28% increase in EPS.
LOW engagement companies’ Operating Income declined by nearly one-third and EPS dropped 11%.
Conclusion: a 15% improvement in engagement will cause a 2% improvement in firm’s operating margin.
August 31, 2010 Karen Loftus, Engage To Retain
World’s Most Admired Companies (WMACs)
Nearly 70% say they are emerging from recession with their employees feeling more loyal than before (vs 50%).
94% report reduced staff turnover (vs 67%).
92% say they work innovatively, using new technologies or creative approaches to improve internal effectiveness (vs 73%).
August 31, 2010 Karen Loftus, Engage To Retain
EE Engagement defined
A high level of employee involvement, commitment to the organization, and job satisfaction.
August 31, 2010 Karen Loftus, Engage To Retain
Engaged employees…
Value, enjoy & have pride in their work; Are more willing to help each other and
the organization succeed; Take additional responsibility; Invest more effort in their jobs; Share information with other employees;
& Remain with the organization longer
than employees who are less engaged.
August 31, 2010 Karen Loftus, Engage To Retain
Source: The Gallup Organization
August 31, 2010 Karen Loftus, Engage To Retain
Bridge over troubled water?
"Everything we've seen suggests that trust, compassion, stability, and hope are what people need from leaders in times of trouble."
Jim Harter, Ph.D. Gallup's chief scientist of workplace management and wellbeing Co-Author of 12: The Elements of Great Managing
August 31, 2010 Karen Loftus, Engage To Retain
Fulfillment of 12 human needs
Such as… I know what is
expected of me at work.
I have the materials and equipment I need to do my work right.
I have a best friend at work.
This last year, I have had opportunities at work to learn and grow.
August 31, 2010 Karen Loftus, Engage To Retain
Driving Performance
Engagement alone isn’t enough to drive individual & organizational performance.
Employees also need to be ‘enabled’ to channel their efforts productively
August 31, 2010 Karen Loftus, Engage To Retain
Enabling (in a good way!)
Having the right tools to do their job Information Technology Equipment Finance Other support
Freedom to focus on their responsibilities without being distracted by procedural restrictions & non-essential tasks
August 31, 2010 Karen Loftus, Engage To Retain
Hay Group statistics
Companies in the top quartile on both engagement and enablement achieve revenue growth 4.5 times greater than those in the bottom quartile. Employee performance is 10% higher in
companies in the top quartile on engagement than those in the bottom quartile.
Employee retention is 40% higher. Customer satisfaction is 71% higher.
August 31, 2010 Karen Loftus, Engage To Retain
What can leaders do?
Encourage managers to engage employees by making it a performance criteria & rewarding engagement through incentive programs
August 31, 2010 Karen Loftus, Engage To Retain
What else can leaders do?
Think in terms of total rewards and not just financial rewards
Work environment or organization climate,
Work-life balance The nature of the job &
quality of the work, and Career opportunities
August 31, 2010 Karen Loftus, Engage To Retain
Anything else we can do?
Conduct EE Engagement Surveys.
Management must respond to input & suggestions with concrete actions and change.
Involve EE’s in these change efforts.
August 31, 2010 Karen Loftus, Engage To Retain
Anything else?
Demonstrate firm leadership and that you are capable of executing on strategic objectives.
Clear, transparent communication is key, especially in adverse conditions.
Questions? Comments?
Karen Loftus, MBA/SPHR
Engage to Retainwww.EngageToRetain.com
480-335-2367
[email protected] Complimentary 30 min consultation