Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can...

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Screenshots of before and after for Site to Site, Site to Multisite and VPN/MIA products Engage Simplifying the Quote Experience Document Owner: Engage Product Owner Date: 16 th December 2016 Version: 1.0 PUBLIC

Transcript of Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can...

Page 1: Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can make a difference. Moving forwards, we’ll auto-populate the quote name for you, meaning

S c r e e n s h o t s o f b e f o r e a n d a f t e r f o r S i t e t o

S i t e , S i t e t o M u l t i s i t e a n d V P N / M I A p r o d u c t s

Engage – S imp l i f y ing the Quote

Exper ience

Document Owner: Engage Product Owner

Date: 16th December 2016

Version: 1.0

PUBLIC

Page 2: Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can make a difference. Moving forwards, we’ll auto-populate the quote name for you, meaning

Site to Site Quote Comparisons

2

Page 3: Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can make a difference. Moving forwards, we’ll auto-populate the quote name for you, meaning

Home screen Before…

Home Screen After…

Quote menu: the quote menu

had many different options to

select for our Site to Site and

Site to Multisite Ethernet

products making it confusing

for new and existing users.

Quote menu: we’ve

made this clearer for

you and simplified the

options that appear

within the drop down

menu shown on

screen. “Site to Site”

and “Site to Multisite”

have been

consolidated into one

and re-named “Point to

Point Ethernet”.

Page 4: Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can make a difference. Moving forwards, we’ll auto-populate the quote name for you, meaning

Sites Tab Before… Sites Tab After…

Site selection: previously, the first

screen within the Quote section of

Engage contained a mix of search

and filter boxes, making it confusing

and time consuming to find sites.

Site selection: your POI

(Point of Interconnect) sites

will be automatically

displayed, as well as any

generic Telehotel sites that

may be relevant for your

organisation.

Page 5: Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can make a difference. Moving forwards, we’ll auto-populate the quote name for you, meaning

Serviceability Tab Before…

Serviceability Tab After…

Serviceability results:

product options available

at individual sites will be

more clearly presented,

enabling you to make a

more informed choice.

Page 6: Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can make a difference. Moving forwards, we’ll auto-populate the quote name for you, meaning

Configuration Tab Before…

Configuration Tab After…

Auto population of

Quote name: this is only

a small change but small

things can make a

difference. Moving

forwards, we’ll auto-

populate the quote name

for you, meaning that you

won’t have to!

Page 7: Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can make a difference. Moving forwards, we’ll auto-populate the quote name for you, meaning

Site Configuration Tab Before…

Site Configuration Tab After…

Default configurations: we’re making it easier

for you to configure both your A and B End sites

on the same screen. Engage will now include

the most frequently used configurations – all you

need to do is select them from the menu, saving

you time and the effort of having to enter the

information from scratch each time. You’ll also

be able to generate custom configurations too.

Page 8: Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can make a difference. Moving forwards, we’ll auto-populate the quote name for you, meaning

Quote Results Tab Before…

Quote ResultsTab After…

Quote Results: preparing another

quote? We’ve made it much simpler

for you to start the quote journey

again and also provided options to

See all Saved Quotes or place an

order.

Quote Results: once completed the only option

is to Finish or Order.

Page 9: Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can make a difference. Moving forwards, we’ll auto-populate the quote name for you, meaning

Site to Mult i Site Quote

Comparisons

9

Page 10: Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can make a difference. Moving forwards, we’ll auto-populate the quote name for you, meaning

Home screen Before…

Home Screen After…

Quote menu: the quote menu

had many different options to

select for our Site to Site and

Site to Multisite Ethernet

products making it confusing

for new and existing users.

Quote menu: we’ve

made this clearer for

you and simplified the

options that appear

within the drop down

menu shown on

screen. “Site to Site”

and “Site to Multisite”

have been

consolidated into one

and re-named “Point to

Point Ethernet”.

Page 11: Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can make a difference. Moving forwards, we’ll auto-populate the quote name for you, meaning

Sites Tab Before… Sites Tab After…

Site selection: search for

and select multiple B End

sites to produce a site to

multisite quote.

Site selection: previously, the first

screen within the Quote section of

Engage contained a mix of search

and filter boxes, making it confusing

and time consuming to find sites.

Site selection: your POI

(Point of Interconnect) sites

will be automatically

displayed, as well as any

generic Telehotel sites that

may be relevant for your

organisation.

Page 12: Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can make a difference. Moving forwards, we’ll auto-populate the quote name for you, meaning

Serviceability Tab Before…

Serviceability Tab After…

Serviceability

results: product

options available at

individual sites will be

more clearly

presented, enabling

you to make a more

informed choice.

Page 13: Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can make a difference. Moving forwards, we’ll auto-populate the quote name for you, meaning

Configuration Tab Before…

Configuration Tab After…

Auto population of

Quote name: this is only

a small change but small

things can make a

difference. Moving

forwards, we’ll auto-

populate the quote name

for you, meaning that you

won’t have to!

Page 14: Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can make a difference. Moving forwards, we’ll auto-populate the quote name for you, meaning

Site Configuration Tab Before… Site Configuration Tab After…

Default configurations: we’re making it easier for you to configure both

your A and B End sites on the same screen. Engage will now include the

most frequently used configurations – all you need to do is select them

from the menu, saving you time and the effort of having to enter the

information from scratch each time. You’ll also be able to generate

custom configurations too.

Page 15: Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can make a difference. Moving forwards, we’ll auto-populate the quote name for you, meaning

Quote Results Tab Before…

Quote ResultsTab After…

Quote Results: preparing another

quote? We’ve made it much simpler

for you to start the quote journey

again and also provided options to

See all Saved Quotes or place an

order.

Quote Results: once

completed the only option is to

Finish or Order.

Page 16: Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can make a difference. Moving forwards, we’ll auto-populate the quote name for you, meaning

VPN/MIA Quote Comparisons

16

Page 17: Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can make a difference. Moving forwards, we’ll auto-populate the quote name for you, meaning

Home screen Before…

Home Screen After…

Quote menu: the quote menu

had many different options to

select for our Site to Site and

Site to Multisite Ethernet

products making it confusing

for new and existing users.

Quote menu: we’ve

made this clearer for you

and simplified the

options that appear

within the drop down

menu shown on screen.

“Site to Site” and “Site to

Multisite” have been

consolidated into one

and re-named “Point to

Point Ethernet”.

Page 18: Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can make a difference. Moving forwards, we’ll auto-populate the quote name for you, meaning

Sites Tab Before… Sites Tab After…

Site selection: sites will be

automatically displayed, just

enter your site postcode,

click on Search and then

‘Add’.

Page 19: Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can make a difference. Moving forwards, we’ll auto-populate the quote name for you, meaning

https://jive.systems.private/docs/DOC-40371

Access Method Tab Before…

Access Method Tab After…

No change.

No change.

Page 20: Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can make a difference. Moving forwards, we’ll auto-populate the quote name for you, meaning

Serviceability Tab Before…

Serviceability Tab After…

Serviceability results:

product options

available at individual

sites will be more

clearly presented,

enabling you to make a

more informed choice.

Page 21: Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can make a difference. Moving forwards, we’ll auto-populate the quote name for you, meaning

Product Configuration Tab Before…

Product Configuration Tab After…

Auto population of Quote

name: this is only a small

change but small things can

make a difference. Moving

forwards, we’ll auto-populate

the quote name for you,

meaning that you won’t have

to!

Page 22: Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can make a difference. Moving forwards, we’ll auto-populate the quote name for you, meaning

Site Configuration Tab Before…

Site Configuration Tab After…

Site Configuration: to save you

time, options are pre-populated for

you.

Page 23: Engage Simplifying the Quote ... - Virgin Media Business · a small change but small things can make a difference. Moving forwards, we’ll auto-populate the quote name for you, meaning

Results Tab Before…

Results Tab After…

Quote Results: preparing another quote?

We’ve made it much simpler for you to start the

quote journey again and also provided options to

See all Saved Quotes or place an order.