Energy Services Management

FEBRUARY 2014

The solution suite

enabling Energy

Service Providers to

actively engage with

their customers.

What is Energy Services Management?

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The change to Energy

Service Providers

(ESP)

is happening now.

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Tectonic shifts are coming

to the energy industry.

As democratization of

energy technology grows,

customer expectations

will change.

Marketplace Disruption

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ENERGY SERVICES MANAGEMENT | JANUARY, 20145

Marketplace Disruption

TECHDISRUPTION

REGULATORYHURDLES

ENLIGHTENEDCUSTOMERS

ENERGY

SERVICE

PROVIDER

・ Syndicates forming – Google/Nest

・ Non-traditional electricity providers

・ Growth in solar

・ Demand-side programs

・ Growth in DERs

・ The iPad generation

・ Increased value in bundeled services

Solar Is The Early Indication

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Solar generation grew by 70% in 2012 alone

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Home Energy: An Attractive Market Space

LAST MILE

COMPANIES

TECHNOLOGY

DISRUPTORS

PROGRESSIVE

UTILITIES

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We’ve seen

it before:

INFLECTION POINT

MARKET PRESSURES

TRADITIONAL

MARKETPLACESERVICES

Telecommunications

SAME OLDSERVICES

BUNDLEDSERVICES

• Mobile

• Broadband

• Automation

• Security

TIME

DE

MA

ND

Technology Disruptors

Regulatory Changes

Enlightened Consumers

New Entrants

to Market

• Landline Telephone

ENERGY SERVICES MANAGEMENT | JANUARY, 20149

We’ll see

it again:

INFLECTION POINT

MARKET PRESSURES

Technology Disruptors

Regulatory Changes

Enlightened Consumers

New Entrants

to Market

TRADITIONAL

MARKETPLACESERVICES

Energy Services

SAME OLDSERVICES

BUNDLEDSERVICES

• Energy

Efficiency

• Demand

Management

• Automation

• Security

TIME

DE

MA

ND

• Generated Energy

The Characteristics Of An

Energy Service Provider

• Move from a regulated mentality to a commercial mentality (for utilities)

• Driven by data

• Providing highly personalized experience

• Every interaction is a revenue opportunity

• Ability to match offers with consumers in real-time

• Real-time transaction with distributed generation and energy market places

• Flexible (open) approach to new technologies

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How will this

change the

Energy Industry?

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New Energy Ecosystem

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ELECTRIC

VEHICLES?

ENERGY

SERVICES

DISTRIBUTED

ENERGY

RESOURCES

EFFICIENCY

MANDATES

DEVICE

EFFICIENCY

TRADITIONAL

GENERATION

VA

LU

E

TODAY TOMORROW

Resulting Impact

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DEMAND-SIDE

PRESSURES

INCREASED COST

TO GENERATE

POWER

Energy Service Provider

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NEW BUNDLED

SERVICES

GENERATED

ENERGY

Successful players in the

ESM market will create

opportunities to turn

demand-side pressures

into new revenue streams

that elevate their

customer relevance

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ENERGY SERVICES MANAGEMENT | JANUARY, 201416

Energy Services Management Requirements

CUSTOMER:

ESM

INSIGHT CHOICE

CONTROL

Insight into energy usage

ENERGY

SERVICE

PROVIDER:

Insight into

customer behavior

CUSTOMER:

Choice about program

participation

ENERGY

SERVICE PROVIDER:

Segmentation and

customer targeting

CUSTOMER:

Control over energy

ecosystem

ENERGY

SERVICE

PROVIDER:

Greater control over

business through

customer engagement