Energizing Online MeetingsEnergizing Online MeetingsWeb Conferencing for Poverty LawWeb Conferencing for Poverty Law

October 2007October 2007www.lsntap.orgwww.lsntap.org

Overview of SessionOverview of Session Get Acclimated to the “Room”Get Acclimated to the “Room”

The Power of Web Conferencing for Poverty The Power of Web Conferencing for Poverty LawLaw What is It and Why do We Care?What is It and Why do We Care?

LegalMeetings in ActionLegalMeetings in Action

Exploring the LegalMeetings RoomExploring the LegalMeetings Room

Energizing Online Meetings & TrainingsEnergizing Online Meetings & Trainings

Panelist Control PanelPanelist Control Panel• Reduce Panel with GrabTab• View Full Screen Mode • Move Control Panel (Put cursor on any textured area to drag)• Anchor Your Panel (or subpanels) with thumbtack• Question & Answers (goes to Organizers)• Chat (goes to all Panelists -- All of You)• Smiley Face, Presenter, Keyboard, Color of Your Pen!

Mute Yourself…Mute Yourself…

Using GoToMeeting Phone:Using GoToMeeting Phone:-- To MUTE: *6-- To MUTE: *6-- To UNMUTE: *6-- To UNMUTE: *6

Exercise: Quick PollExercise: Quick Poll How many of you have used Legal How many of you have used Legal

Meetings before?Meetings before? How many of you have used How many of you have used

GoToWebinar to train staff in your GoToWebinar to train staff in your program?program?

How many of you have hosted a Legal How many of you have hosted a Legal Meetings meeting before?Meetings meeting before?

Exercise: Exercise: Chat & BrainstormingChat & Brainstorming

List some of the ways your program has List some of the ways your program has used Legal Meetings effectively?used Legal Meetings effectively?

If not applicable, write the main reasons If not applicable, write the main reasons your program has not used or cannot use your program has not used or cannot use LegalMeetings.LegalMeetings.

Overview of SessionOverview of Session Get Acclimated to the “Room”Get Acclimated to the “Room”

The Power of Web Conferencing for Poverty The Power of Web Conferencing for Poverty LawLaw What is It and Why do We Care?What is It and Why do We Care?

LegalMeetings in Action & Exploring the LegalMeetings in Action & Exploring the LegalMeetings RoomLegalMeetings Room

Energizing Online Meetings & TrainingsEnergizing Online Meetings & Trainings

Power of Web ConferencingPower of Web Conferencing

““Allows our program to do things we could Allows our program to do things we could have never envisioned doinghave never envisioned doing.” -- David Tilove, .” -- David Tilove, PennsylvaniaPennsylvania

“…“…saved our program money & staff timesaved our program money & staff time -- -- we would have had to drive to offices to we would have had to drive to offices to transition to a new case management system.” -- transition to a new case management system.” -- Jackie Taylor, GeorgiaJackie Taylor, Georgia

Introducing Introducing Web ConferencingWeb Conferencing Web Conferencing is a Web Conferencing is a tooltool that allows that allows

everyone to see the same thing on their everyone to see the same thing on their computer while on the phone.computer while on the phone.

LegalMeetings is a web conferencingLegalMeetings is a web conferencing tool tool forfor the the poverty lawpoverty law community. community.

It has other features that encourage It has other features that encourage participation and participation and INTERACTIONINTERACTION..

What Is What Is LegalMeetingsLegalMeetings??

Web Conferencing that uses Citrix TechnologyWeb Conferencing that uses Citrix Technology GoToMeeting or GoToWebinarGoToMeeting or GoToWebinar

FacilitatesFacilitates meetingsmeetings, , collaborationscollaborations, , discussionsdiscussions, , co-editing/reviewco-editing/review ofof documentsdocuments, , techtech supportsupport, and , and team-team-buildingbuilding..

How Did We Get How Did We Get LegalMeetings?LegalMeetings?

Legal Meetings was funded by an Legal Meetings was funded by an LSC LSC Technology Initiative GrantTechnology Initiative Grant in 2001. in 2001. NTAP manages this grant, which is NTAP manages this grant, which is received by Center for Arkansas Legal received by Center for Arkansas Legal Services.Services.

The entire community benefits by The entire community benefits by subscribing together, reducing costs to subscribing together, reducing costs to use it.use it.

LegalMeetings Solves…LegalMeetings Solves… ““We can’t afford training.”We can’t afford training.”

““You need to drive to this office because they need You need to drive to this office because they need training…software support…mentoring…”training…software support…mentoring…”

““Can you go to page 6 in the second paragraph…wait, Can you go to page 6 in the second paragraph…wait, do you have the right version? Let me email it to you.”do you have the right version? Let me email it to you.”

All these become “All these become “No MoresNo Mores” with LegalMeetings.” with LegalMeetings.

Web Conferencing for Legal AidWeb Conferencing for Legal Aid Case Reviews across offices (review Case Reviews across offices (review

pleadings)pleadings) Meeting of Computer Responsible Person Meeting of Computer Responsible Person

monthly to review protocols monthly to review protocols Training for advocatesTraining for advocates Meeting one-on-one with a senior lawyer in Meeting one-on-one with a senior lawyer in

another officeanother office All staff meetingsAll staff meetings

Overview of SessionOverview of Session Get Acclimated to the “Room”Get Acclimated to the “Room”

The Power of Web Conferencing for The Power of Web Conferencing for Poverty Law Poverty Law What is It and Why do We What is It and Why do We Care?Care?

LegalMeetings in ActionLegalMeetings in Action

Energizing Online Meetings & TrainingsEnergizing Online Meetings & Trainings

Georgia Legal Services Georgia Legal Services ProgramProgram

11 offices11 offices for GLSP, 5 of them require an for GLSP, 5 of them require an overnight stay for a visiting staff from overnight stay for a visiting staff from another office due to distance.another office due to distance.

Average distance 3.5 hour one wayAverage distance 3.5 hour one way

In 2006: changed the Case Management In 2006: changed the Case Management SystemSystem

LegalMeetings: GeorgiaLegalMeetings: Georgia

They had planned on two people providing They had planned on two people providing training to all offices at least twice. Instead…training to all offices at least twice. Instead…

Held 47 trainingsHeld 47 trainings on LegalServer (their CMS) on LegalServer (their CMS) covering: new timekeeping, case handling covering: new timekeeping, case handling software, and policies.software, and policies.

Saved an estimated 630 hoursSaved an estimated 630 hours of driving time of driving time

Calculated soft savings of Calculated soft savings of $23,424$23,424 for GLSP for GLSP

A Look at Ohio: A Look at Ohio: Advocates for Basic Legal EquityAdvocates for Basic Legal Equity

Hired 10 AmeriCorps lawyersHired 10 AmeriCorps lawyers across across the state to help in consumer lawthe state to help in consumer law

But…But…only 1 expert Consumer lawyeronly 1 expert Consumer lawyer to train them.to train them.

LegalMeetings helps them train on laws, LegalMeetings helps them train on laws, briefs, issues, and strategies.briefs, issues, and strategies.

1 Consumer lawyer can more effectively 1 Consumer lawyer can more effectively train 10 rather than drive to each or train 10 rather than drive to each or spend money on in-person trainings.spend money on in-person trainings.

Community Legal ServicesCommunity Legal ServicesMid FloridaMid Florida

Helpline has Helpline has two main stafftwo main staff centrally located. Calls centrally located. Calls are routed to staff are routed to staff across 8 officesacross 8 offices..

Had Had expected to send the trainersexpected to send the trainers to each of the 8 to each of the 8 offices offices to train staffto train staff and answer questions for and answer questions for Helpline.Helpline.

In 2006, used LegalMeetings Web Conferencing In 2006, used LegalMeetings Web Conferencing instead. Reinvented support and training on the instead. Reinvented support and training on the Helpline. Helpline. More frequent meetings. Less travel.More frequent meetings. Less travel.

California Rural Legal California Rural Legal AssistanceAssistance

20 offices across California20 offices across California

Depend on LegalMeetings Web Conferencing for Depend on LegalMeetings Web Conferencing for all all aspects of communicationaspects of communication and training: and training: Remote desktop technical supportRemote desktop technical support Administrative training of legal secretariesAdministrative training of legal secretaries Task force meetings and online trainings focused on our Task force meetings and online trainings focused on our

priority areas (labor, housing, etc.)priority areas (labor, housing, etc.) Personnel trainings on HR topics such as sexual Personnel trainings on HR topics such as sexual

harassment, benefits, etc.harassment, benefits, etc. General staff training on use of our case management General staff training on use of our case management

systemsystem

Northwest Justice ProjectNorthwest Justice Project Training problemTraining problem: : large multi-office large multi-office

statewide programstatewide program. Very . Very expensive and expensive and time consumingtime consuming to do in person trainings. to do in person trainings.

SolutionSolution:: Friday FundamentalsFriday Fundamentals. Short . Short webinars using LegalMeetings, held on webinars using LegalMeetings, held on select Fridays on tech topics of interest to select Fridays on tech topics of interest to all staff.all staff.

North Penn Legal ServicesNorth Penn Legal Services NPLS NPLS serves 20 countiesserves 20 counties in Northeastern Pennsylvania in Northeastern Pennsylvania

from from 12 offices12 offices ranging from 1 staff to 20. Approx ranging from 1 staff to 20. Approx staffing: 30 attorneys, 16 paralegals, 33 support and staffing: 30 attorneys, 16 paralegals, 33 support and admin admin About 10,000 square milesAbout 10,000 square miles. Program budget of . Program budget of $6 million. Merger in 2001 from 4 pre-existing programs.$6 million. Merger in 2001 from 4 pre-existing programs.

Problem? Software needs to be supported. Problem? Software needs to be supported. Two tech Two tech staffstaff PRIME Case managementPRIME Case management WordPerfect - migrating to WordWordPerfect - migrating to Word HotDocs (using National Server) HotDocs (using National Server) Bankruptcy software (Top Form and New Hope)Bankruptcy software (Top Form and New Hope)

North Penn Legal Services North Penn Legal Services LegalMeetings

3 staff are now hosting regular meetings and trainings. Used 5 or 6 times a week. Very easy to set up and for staff to get on. Some training examples:

First training of non-centralized intake staff on using structured intake questions in PRIME ( VLAS TIG project adapted for PA by NPLS) 1 hr 15 minutes, 8-10 intake staff

Secretary wanted to know how to get a report from PRIME of her office’s open dependency and termination cases showing the court docket number for the case of each child in the family. (Published court schedule shows docket # but not name)

Sound familiar?Sound familiar?

    Legal Services of South Central Michigan

(techie trainings and meetings)

National Health Law Program (meetings and large webinars)

And more…

Web Conferencing OptionsWeb Conferencing Options

Free and easy (for Free and easy (for one-on-one meetingsone-on-one meetings only) only) CrossLoop (CrossLoop (www.crossloop.comwww.crossloop.com)) TeamViewer (TeamViewer (www.teamviewer.comwww.teamviewer.com

LegalMeetings Web ConferencingLegalMeetings Web Conferencing Uses Citrix GoToMeeting & GoToWebinarUses Citrix GoToMeeting & GoToWebinar $10 - 32/month per program$10 - 32/month per program Easy to useEasy to use All functionalityAll functionality

A Closer Look at A Closer Look at LegalMeetingsLegalMeetings

Web Conferencing FunctionsWeb Conferencing FunctionsGoToMeeting Share DocumentsShare Documents Co edit documentsCo edit documents Tech SupportTech Support ChatChat

GoToWebinar Share DocumentsShare Documents Co edit documentsCo edit documents Tech SupportTech Support ChatChat PollingPolling SurveysSurveys ReportingReporting QuickPollQuickPoll

LegalMeetingsLegalMeetings

GoToGoToMeetingMeeting Up to 26 attendeesUp to 26 attendees EASY to USEEASY to USE Limited ReportingLimited Reporting

Meeting date, attendee Meeting date, attendee numbernumber

Limited FunctionalityLimited Functionality ChatChat

GoToGoToWebinarWebinar Up to 1000 attendeesUp to 1000 attendees Registration RequiredRegistration Required Advanced ReportingAdvanced Reporting

Who’s registeredWho’s registered Who attendedWho attended How interested How interested

FunctionalityFunctionality PollsPolls SurveysSurveys QuickPollQuickPoll

LegalMeetingsLegalMeetingsPricing Structure for LegalMeetingsPricing Structure for LegalMeetings

< $500,000< $500,000 $500,000 - $500,000 - $1,000,000$1,000,000

$1,000,000 - $1,000,000 - $1,999,999$1,999,999

$2,000,000 - $2,000,000 - $4,999,999$4,999,999

> $5,000,000> $5,000,000

LSC LSC fundedfunded

$10/mo$10/mo $18/mo$18/mo $22/mo$22/mo $25/mo$25/mo $32/mo$32/mo

Non LSC Non LSC fundedfunded

$40/mo$40/mo

LegalMeetings Sign UpLegalMeetings Sign Up Sign a contractSign a contract

(http://lsntap.org/LM_HowtoSignUp) (http://lsntap.org/LM_HowtoSignUp)

Complete online registration formComplete online registration form ((http://survey.lstech.org/phpsur/index.php?sid=403http://survey.lstech.org/phpsur/index.php?sid=403))

You receive an email with a linkYou receive an email with a link. Set up your . Set up your password and account login. Share with others on password and account login. Share with others on staff.staff.

Start or Schedule a MeetingStart or Schedule a Meetingfrom Program Tray or Outlookfrom Program Tray or Outlook

This is your program tray. The Citrix icon sits here as well. If it doesn’t, drag it there from your desktop.

Schedule Meeting: Enter Meeting Info

Schedule a Meeting or Meet Now

To Edit a Meeting: Select My Meetings…

To Start a Meeting, Select My Meetings…

Exploring LegalMeetingsExploring LegalMeetingsWhat Does the GoToMeeting “What Does the GoToMeeting “Meeting Meeting

RoomRoom” Look Like?” Look Like?

Attendee’sAttendee’s Control Panel Control Panel(What attendees see on (What attendees see on GoToMeetingGoToMeeting))

GrabTab: MinimizeGrabTab: Minimize Click on the Arrows to minimize Click on the Arrows to minimize your panelyour panel

AttendeesAttendeesSee who is attendingSee who is attendingSee your pen colorSee your pen color

ChatChatChat with others & ask QsChat with others & ask QsSee the TO buttonSee the TO button? Click for drop ? Click for drop down for sending options.down for sending options.

Only Organizers Have This PanelShow Screen | Give Keyboard Control (Co-Edit) | Change

Presenter

GrabTab:Organizers• Minimize the Control Panel• Pause your Screen Sharing• Shortcuts to:

• Share Your Screen • Give Keyboard Control Away

• Annotate the document (and permit attendees to annotate)

•What is Off Air?• Off Air: You are not showing your

screen. Attendees see Waiting Room.

• On Air: Attendees see your screen.

• Paused: Attendees see snapshot of whatever you were just sharing. You can go elsewhere on your computer and they can’t see that.

Three Steps to Webinars.

Overview of SessionOverview of Session Get Acclimated to the “Room”Get Acclimated to the “Room”

The Power of Web Conferencing for Poverty The Power of Web Conferencing for Poverty Law Law What is It and Why do We Care?What is It and Why do We Care?

LegalMeetings in ActionLegalMeetings in Action

Energizing Online Meetings & TrainingsEnergizing Online Meetings & Trainings

Energizing Online MeetingsEnergizing Online Meetings Energizing…Energizing…

Staff to Staff to use web conferencinguse web conferencing as as part of their daily workpart of their daily work

Your own online meetings and Your own online meetings and trainings to trainings to make them usefulmake them useful and and foster interactionfoster interaction

Getting Staff to Use ItGetting Staff to Use It Manage the detailsManage the details -- make sure it is -- make sure it is

installed on their machineinstalled on their machine Start smallStart small -- instead of emailing them -- instead of emailing them

a document to review, ask them to join a document to review, ask them to join the meetingthe meeting

Start with things they needStart with things they need to to demonstrate its usefulness: demonstrate its usefulness: tech tech support, training, mentoring, support, training, mentoring, collaborationcollaboration

Mandate itMandate it -- leaders are examples-- leaders are examples

Energizing Online MeetingsEnergizing Online Meetings Get them to comeGet them to come

Get them to come backGet them to come back

Let them enjoy being there.Let them enjoy being there.

Come & Come BackCome & Come BackTips from Northwest JusticeTips from Northwest Justice

Tip 1: Talk it UpTip 1: Talk it UpHi Everyone:Hi Everyone:Our first training was a success! We had about 26 Our first training was a success! We had about 26

participants; 19 logged on.participants; 19 logged on.

Next trainingNext training:  Friday, January 12th    (They :  Friday, January 12th    (They will be the 2nd Friday of every month.)will be the 2nd Friday of every month.)

TimeTime: 1:30pm to 3:00pm (We are extending : 1:30pm to 3:00pm (We are extending trainings by 30 minutes to have time for trainings by 30 minutes to have time for questions- some may end earlier- you can come questions- some may end earlier- you can come and go as you please.)and go as you please.)

SubjectSubject: Working with Graphics in Microsoft : Working with Graphics in Microsoft Office Suite applicationsOffice Suite applications

Trainer:Trainer: Sandy Rylander Sandy Rylander Contact:Contact: email Bridgette if you plan to attend. email Bridgette if you plan to attend.

Tip from Northwest JusticeTip from Northwest Justice

Keep the Communication OpenKeep the Communication OpenTalk it up in newsletters:Talk it up in newsletters:

“The Friday Fundamentals series of 1.5 hour trainings over GoToMeetings.com continues to be a big success! 119 people from various geographic corners of the Alliance have participated in the first six trainings, which have included Creating Fill-In Forms, Tables of Contents, Working with Graphics, Using Styles, Using and Creating Tables in Word and Outlook Q &A. Trainings are held on-line on the 2nd Friday of each month. Email announcements are sent out to the ATJ Leadership listserv and to all NJP staff. Watch your email for the announcement of the September training.”

Tip 2: Tip 2: Keep the Momentum GoingKeep the Momentum Going Hi Everyone:Hi Everyone:Our second training was a success! We had Our second training was a success! We had

about 19 participants; 17 logged on about 19 participants; 17 logged on thru Webex and got great hints on using thru Webex and got great hints on using Graphics,Graphics,

Next training - #3Next training - #3:  Friday, February :  Friday, February 9th   (They are always the 2nd Friday 9th   (They are always the 2nd Friday of every month.)of every month.)

TimeTime: 1:30pm to 3:00pm (We are : 1:30pm to 3:00pm (We are extending trainings by 30 minutes to extending trainings by 30 minutes to have time for questions- some may end have time for questions- some may end earlier- you can come and go as you earlier- you can come and go as you please.)please.)

SubjectSubject: Creating/Updating a Table of : Creating/Updating a Table of Contents, Page Numbering, and Section Contents, Page Numbering, and Section Breaks in WordBreaks in Word

Trainer:Trainer: Sandy Rylander Sandy Rylander Contact:Contact: email Bridgette if you plan to email Bridgette if you plan to

attend. attend.

LegalMeetings Tips LegalMeetings Tips SuccessfulSuccessful Smaller MeetingsSmaller Meetings Interaction online isInteraction online is……

Taking notesTaking notes during the call for everyone to see during the call for everyone to see Editing a documentEditing a document together together ChattingChatting during the session to answer questions during the session to answer questions

Smaller meetingsSmaller meetings Use the phone and simple online techniques of Use the phone and simple online techniques of

sharingsharing your computer with others your computer with others Larger meetings and trainingsLarger meetings and trainings

Require preparationRequire preparation Structured interactionStructured interaction Ice breakersIce breakers

GoToMeeting Tips GoToMeeting Tips Smaller MeetingsSmaller Meetings

Introduce your online space to Introduce your online space to attendeesattendees Sample PowerPoints for G2M and G2W are online at Sample PowerPoints for G2M and G2W are online at

www.lsntap.org/LM_TrainingCenterwww.lsntap.org/LM_TrainingCenter

Give people ability to chat and see Give people ability to chat and see attendeesattendees File | Allow Attendees to Chat and View Attendee ListFile | Allow Attendees to Chat and View Attendee List

Know what you’re sharingKnow what you’re sharing Have email pop-ups you don’t want anyone else to see? Share Have email pop-ups you don’t want anyone else to see? Share

application, not entire computer desktop.application, not entire computer desktop.

Give people files before handGive people files before hand

GoToWebinar Tips GoToWebinar Tips Trainings & Larger MeetingsTrainings & Larger Meetings

Introduce your online space to attendeesIntroduce your online space to attendees Sample PowerPoints for G2M and G2W are online at Sample PowerPoints for G2M and G2W are online at

www.lsntap.org/LM_TrainingCenterwww.lsntap.org/LM_TrainingCenter

Remind people how to mute their phonesRemind people how to mute their phones

Beginnings are importantBeginnings are important

Know what you’re sharingKnow what you’re sharing Have email pop-ups you don’t want anyone else to see? Share Have email pop-ups you don’t want anyone else to see? Share

application, not entire computer desktop.application, not entire computer desktop.

Foster interaction & participation: Foster interaction & participation: polling, yes/no polling, yes/no questions, surveys, annotationquestions, surveys, annotation

GoToWebinar Tips GoToWebinar Tips A Closer Look at Online InteractionA Closer Look at Online Interaction

Share StuffShare Stuff

Polling Polling -- get feedback quickly-- get feedback quickly

Annotation -- for “3-D polling”Annotation -- for “3-D polling”

Chat for BrainstormingChat for Brainstorming

QuickPollQuickPoll

Feature in Action: ShareFeature in Action: Share Share Anything on Your Screen: Share Anything on Your Screen:

Share a Document: Share a Document: A staff person can look at your A staff person can look at your Excel file even if they don’t have Excel. And they or Excel file even if they don’t have Excel. And they or you can edit the document in real time and save you can edit the document in real time and save changes.changes.

Your Desktop in Full Your Desktop in Full A Web BrowserA Web Browser Anything Anything

Exercises for ShareExercises for Share1.1. Review and Edit an Answer and Review and Edit an Answer and

Counterclaim.Counterclaim.

2. Review a Budget.2. Review a Budget.

3. Co-Edit (Remote Control): I have drafted 3. Co-Edit (Remote Control): I have drafted the first version of a letter that I want you the first version of a letter that I want you to edit.to edit.

Feature: AnnotateFeature: Annotate

Annotate: Annotate: Highlight your reference.Highlight your reference.

AnnotateAnnotate: Conceptual Polling : Conceptual Polling Example: Poll of technology training by officeExample: Poll of technology training by office

Feature: AnnotateFeature: AnnotateRSS & RSS & XML for XML for LitigatoLitigatorsrs

50 Tech 50 Tech TipsTips

Word Word for for LitigatLitigatorsors

D.C. D.C. OfficeOffice

North North CaroliCarolinana

Los Los AngeleAngeless

Feature: ChatFeature: Chat ChatChat allows people to ask questions.allows people to ask questions. Chat Chat allows everyone to “talk” at the same allows everyone to “talk” at the same

timetime BrainstormingBrainstorming Feedback PollingFeedback Polling for complicated or pre-planned for complicated or pre-planned

pollspolls Interactivity Interactivity during a trainingduring a training Aids Q & A of a larger groupAids Q & A of a larger group

Example: Chat Example: Chat BrainstormingBrainstorming

Staff Retreat Planning MeetingStaff Retreat Planning Meeting: Write 3 : Write 3 substantive impact issues you want discussed at the substantive impact issues you want discussed at the staff retreat? staff retreat?

Statewide Website Committee MeetingStatewide Website Committee Meeting: What are : What are five content areas you have searched for and would five content areas you have searched for and would want more information on? want more information on?

Outreach brainstormOutreach brainstorm: what are three organizations : what are three organizations or places to do outreach that would reach our client or places to do outreach that would reach our client community?community?

Hotline inputHotline input: What are the top three legal areas : What are the top three legal areas you see no service provided with high requests?you see no service provided with high requests?

Our ExerciseOur Exercise What are the three things you would What are the three things you would

prevent you from using LegalMeetings prevent you from using LegalMeetings in your daily work life?in your daily work life?

What are suggestions for overcoming What are suggestions for overcoming those barriers?those barriers?

Exercise: Quick PollExercise: Quick Poll

Legal Services SettingLegal Services Setting1.1. Board Meeting: Board Meeting: Count votes on a motion.Count votes on a motion.2.2. Staff MeetingStaff Meeting: Assess need. : Assess need. (How many would (How many would

be interested in an advanced CMS training?)be interested in an advanced CMS training?)3.3. Training: Training: Ask questions. Assess learning.Ask questions. Assess learning.

• Remember Some Tips: Precise InstructionsRemember Some Tips: Precise Instructions ““Raise your hands now”Raise your hands now” ““OK, lower your hands”OK, lower your hands” ““Janis, your hand is still raised”Janis, your hand is still raised”

Exercise: ChatExercise: Chat ChatChat allows everyone to “talk” at the same allows everyone to “talk” at the same

timetime BrainstormingBrainstorming Feedback PollingFeedback Polling for complicated or pre- for complicated or pre-

planned pollsplanned polls Interactivity Interactivity during a trainingduring a training Aids Q & A of a larger groupAids Q & A of a larger group

Exercise: Exercise: Chat & BrainstormingChat & Brainstorming

Problem to Brainstorm (Topic): Problem to Brainstorm (Topic): 1.1. Pick a strong topicPick a strong topic2.2. Use a promptUse a prompt

– QuestionQuestion– PicturePicture

3.3. Summarize as you go alongSummarize as you go along4.4. Use assistant(s) to track answers and participationUse assistant(s) to track answers and participation

Raising handsRaising hands ““Who hasn’t spoken yet?”Who hasn’t spoken yet?”

5.5. Save results later if desiredSave results later if desired

Interactivity: PollingInteractivity: Polling

1.1. Ask precise questionsAsk precise questions Yes/NoYes/No Multiple, exclusive, and exhaustive choicesMultiple, exclusive, and exhaustive choices

2.2. Prepare before-handPrepare before-hand3.3. How to:How to:

– You type in Questions and Answers into Polling You type in Questions and Answers into Polling Area.Area.

– You Open the Poll.You Open the Poll.– You Close the Poll and Share Results.You Close the Poll and Share Results.

4.4. You can save poll results.You can save poll results.

Ice BreakersIce Breakers

Gives you some time Gets people used to the tool Gets everyone comfortable with the online

space Prepares participants for the content

-- best to integrate with presentation

GoToWebinar Tips GoToWebinar Tips Ice BreakersIce Breakers

Your favorite vacation spot!Your favorite vacation spot!

Share a pictureShare a picture

Play gamesPlay games

Poll your crowdPoll your crowd

Where Are You?Where Are You?

Favorite Vacation SpotsFavorite Vacation Spots

PictionaryPictionary

Jeopardy!Jeopardy!

Private Private LL-TLL-T

Predatory Predatory LendingLending

Child Child Custody Custody and and SupportSupport

Public Public BenefitsBenefits

Earned Earned Income Income Tax CreditTax Credit

$100$100 $100$100 $100$100 $100$100 $100$100

$200$200 $200$200 $200$200 $200$200 $200$200

$300$300 $300$300 $300$300 $300$300 $300$300

$400$400 $400$400 $400$400 $400$400 $400$400

$500$500 $500$500 $500$500 $500$500 $500$500

And More…And More…GoToWebinar Best PracticesGoToWebinar Best Practices

http://www.lsntap.org/bestpractices_gotowebinar

Additional ResourcesAdditional Resources

www.legalmeetings.orgwww.legalmeetings.org www.lsntap.org/aboutlegalmeetingswww.lsntap.org/aboutlegalmeetings