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Transcript of ENERGISE YOUR ENTERPRISE
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Global managed solutions to deliver your business strategy
ENERGISE YOUR ENTERPRISE
www.easynet.com
MANAGED HOSTING
GLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE
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“Easynet’s team worked with us to develop a managed hosting solution that met our high specification demands perfectly.”
Helen Shepherd, Senior Partner Relations Manager, World Rally Championship
Easynet is the official network and hosting partner to the WRC, providing the hosting technology that is so crucial to support their 1.5million visitors each month.
OUR EXPERIENCE YOUR SUCCESS E-commerce, modern business processes and centralised applications intensify the demand for highly available and reliable hosting services.
Modern businesses require stable hosting environments to
provide a constant channel to market, to pursue growth
strategies and maintain business performance. As an
international managed networks, hosting and telepresence
company, Easynet Global Services delivers superbly
managed hosting solutions for businesses and enterprises
all over the world.
With over 10 years of complex managed hosting experience,
supporting more than 500 customers on 5000 devices,
Easynet can help you.
Whether you are running an online shop, media portals,
intranet services or business critical IT systems – our portfolio
covers a multitude of requirements for outsourced applications
and solutions, automation of business processes, single server
solutions, storage and backup scenarios as well as centralised
desktop solutions.
Discover how Easynet offers the optimal hosting environment
to meet your individual requirements.
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STAY COMPETITIVEManaged hosting addresses the key business issues that organisations often face. Easynet can help transform your business and keep you competitive.
Customer Centric
Easynet differentiates itself from its competitors by delivering
excellent customer service. Customer satisfaction is a central
component of our corporate strategy. With Easynet you will
always have a skilled and dedicated contact available to
support you.
Focus
Given that you are concentrating on your core business
such as content, delivery and application development,
Easynet takes responsibility for your IT infrastructure,
freeing up your time to deploy your internal resources on
more focused activity.
Growth
Right from the start your hosting solution is designed for
flexible growth. Our market-leading managed hosting services
are rapidly scalable, highly resilient, and deliver the high
bandwidth environment you need.
Technology
Our professional data centres are equipped with state-of-the-art
technology from trusted suppliers and offer a safe environment
for your systems. Easynet operates more than 30 data centres,
therefore we are able to offer real disaster recovery and global
load balancing. All data centres are integrated into a modern
international backbone provided and managed by Easynet,
ensuring that high availability and increased traffic quality is
delivered.
Certified Quality
We offer market-leading, measurable service level agreements
fully compliant with legal obligations originating from SOX,
Basel II and others. We understand that rapidly and ever
changing security threats against the online community dictate
constant adaptations and alterations within your IT
infrastructure. You can have confidence in Easynet with
international quality management standards, featuring ISO
9001:2000 accreditation governing and controlling our
processes as well as Information Security Management
System (ISMS) Certification ISO 27001:2005 for Easynet’s
France, Germany and UK operations.
Cost Efficiencies
Delivering a tailored approach based on customer
requirements and budget needs is a natural part of each of our
solutions. Easynet has the ability to facilitate the financing of
hosting solutions around specific business models (e.g.
participation and/or start-up models), allowing you to
sustainably predict business expense and plan for growth.
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“Easynet’s strength lies in their agility. They have the ability to give the right response at the right time.”
Alban Pons, NOC Services Delivery Management, Bouygues Telecom Experts Club
Easynet designed, built and hosts a fully integrated messaging, mailbox and collaboration service capable of supporting over half a million of Bouygues end-customers.
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PROVIDING THE OPTIMAL HOSTING SOLUTIONBuild solutions without the need to build environments - with the benefits of virtualised productivity from Easynet, you can achieve greater predictability over IT costs and resource use.
Bespoke Hosting for your Business
Easynet provides market-leading managed hosting services which
are rapidly scalable, resilient, high bandwidth environments. Our
unique enterprise consultancy approach means we design a
managed hosting environment to match your needs. This includes
server hosting, switching, load-balancing, clustering, storage
technologies, network and content security.
As a managed hosting service provider we support multiple
systems. Whether you are building your systems on Linux,
Solaris or Microsoft Windows, Easynet will support your
solution. Furthermore, we support a wide range of applications
as well as most Web 2.0 technologies and databases.
Our certified technicians install, configure and maintain the
components around your platform including 24/7 monitoring
and incident management.
Easynet has extensive experience of applying storage solutions
to create flexibility, continuity, and availability in the design of
IT solutions. The technology that is deployed by Easynet has
been rigorously tested and selected to ensure that it is best in
breed, meets the needs of high-volume usage and delivers the
desired solution. By understanding the technology behind the
major system vendors, we are able to deliver the right storage
solution for every application.
Easynet defines its solutions around industry standard
components. This ensures that our logistics and processes are
constant and predictable whereas your solution can be fully
customised. Easynet only works with the major vendors and
partners, thus ensuring that the elements used are:
� fully tested and stable releases, for added resilience
� backed by Easynet stock or vendor support contracts, providing timely replacement in case of failure
� supported by standard and therefore repeatable processes, ensuring quick re-configuration of new components after replacement.
Customer Service
Our commercial team of project managers, sales, service
managers, consultants and corporate service engineers, are
committed to provide you with the right solutions and after
sales care for your business. We proactively check your chosen
hosting solution regularly against your actual requirements,
therefore allowing you to further develop and tailor the
technology to your needs.
When your solution is assigned to a service manager, they
will be your dedicated contact to discuss the service from
an operational perspective. They will be your point of
contact for all non-incident, quality and performance
communication. They can also advise on standard changes
to your hosted IT environment.
Just like your managed hosting solution, our operational team,
are always available, providing 24/7, 365 days support;
dedicated and committed to the systems and infrastructure
you have placed in our care.
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Easynet provides a customer portal to provide current and
historical availability and performance reporting of your managed
hosting solution.
This portal includes a wide range of services and
information such as monitoring, reporting, documentation or
ticket management.
As standard, we also implement a sophisticated change
management process which allows for greater visibility of
operations and adaptability should the need arise.
Continuous training and development of our staff ensures we are
skilled in the technologies required to support your
infrastructure. With a team of over 200 people dedicated to
managed services, Easynet is confident of its ability to maintain
the sophisticated and efficient customer support system that is
expected for an Enterprise level business.
Data Centres
Easynet has given careful consideration to the location of our
data centres, to accommodate the needs of customers
turning to off-site locations to supply managed services. Each
data centre has been designed to offer hosted customers
complete peace of mind. Each facility is a secure
environment employing sophisticated fire suppression, power
management and air-conditioning technology.
Easynet views the physical security of its data centres as a
critical priority. Current security measures include the following:
� Provision of 24-hour on-site security personnel
� Local and remote CCTV monitoring and recording
� Enforcement of single entry and exit point policy at each site
� Turnstile access control points at entry points into Data Centre areas
� Proximity card access control system (with audit and role-based access control capabilities)
Easynet data centres are deployed using renewable energy
supplies to meet our commitment on minimising our
environmental impact; using virtualisation technologies where
necessary to deliver optimum use of power to application
requirements. Easynet also considers the use of its cooling
and air flow when delivering managed services into the
machine room environments.
Partner Network
A key requirement for IT in the current environment is
flexibility and the ability to scale to meet organisation and
business changes. Therefore our hosting solutions are based
on professional and established hardware and software
suppliers which meet these requirements.
Depending on your individual solution requirements, Easynet is
able to involve different partners to complement the service
such as:
� Consulting agencies
� Web design agencies
� System integrators and developers
� Hardware & Software suppliers
This ensures we can find creative solutions to provide you with
the ideal service.
Now part of Symantec
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OUR LAYERED APPROACHAll Easynet solutions are uniquely developed to meet our customers’ needs, using a layered approach. Let us show you how Easynet could develop such an infrastructure for your business in the following scenario, using web-oriented architecture as an example:
Internet Connectivity
Our global broadband IP backbone with carrier-class routing and
switches, transfers in and outgoing IP traffic from the Internet to
your server farm and again back into the Internet. The on-net
infrastructure ensures high availability, fast response times and
quality of service and direct connectivity to all major internet
exchanges around the world, as well as network termination with
more than 500 leading global networks through direct peering.
Security Solutions
The latest firewalls and content security appliances protect your
data against unauthorised access.
The security solutions can deliver:
� identity management providing secure application access and management according to your security policy
� controlled access from the public internet so that your administrators and editors will have a secure connection to the hosting platform
� protection against malicious code, spam, trojans, and denial of service attacks on your hosting solution.
Traffic Management
Individual servers often do not cope with the high volume inquiries
they face, so we use traffic controllers to distribute the load
transparently by individual routes to several systems. This has the
benefit of increased output and a higher availability at load peaks.
Traffic controlling can also steer data between different data
centre locations.
Front-end
Web and Application Servers perform the primary work of the
hosting solution. They also represent the presentation layer of a
solution. Web servers will deliver the content to the end users
supported by the application servers which will compile the
information.
Back-end
This layer contains the database service and storage systems that
store e-commerce data such as product catalogues, user
information, and shipping information.
The structure of front-end and back-end servers differs in each
hosting environment. This will depend very strongly on your
individual requirements. There are different storage system options
(dedicated or shared) and often customers will have several
systems, for the different tasks, in place. Through the economical
employment of shared systems, advantages such as large capacity,
high availability and performance can be made available right from
the start of your solution.
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Virtualisation
Depending on your requirements, Easynet can provide
dedicated servers or a virtual server framework - a platform
that helps provide cost effective and flexible computing
resources for our customers.
Back-up
The protection of your data is ensured by a sophisticated back-up
process. Beside the classical back-ups and recovery, Easynet
offers special services for the protection of heavy-loaded
databases, archiving or large storage capacities.
A TYPICAL WEB-ORIENTED ARCHITECTURE
“Easynet provides a fully managed hosting solution for Parships compatibility dating service.”
Heiko Kottkamp, CFO, Parship.
Parship is Europe’s largest and most successful online dating service with millions of members. With it’s managed hosting service, Easynet provides Parship with server capacity and operating environments.
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GLOBAL SOLUTIONSEasynet’s own global backbone infrastructure, running at speeds of up to 20 Gigabit/s and directly integrated carrier-class data centres, ensures quality.
AMSTERDAMBRUSSELSHAMBURG
LONDONMADRID
MILANPARIS
VIENNAWARSAWZURICH
LOS ANGELES NEW YORK PALO ALTOSAN JOSE
WASHINGTON DC
BEIJINGCHENGDU
GUANGZHOUHONG KONG
KUNMINGMUMBAI
SHANGHAISYDNEY
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Hosting and Networks
With multiple company locations, most of your internal hosting
and telepresence solutions are dependent on the connecting data
network. Easynet’s competence with exceptional managed
network solutions allows you to get a comprehensive service from
one source.
The building blocks for such a comprehensive solution are all
within Easynet’s core portfolio:
� Global BackboneSpeeds of up to 20 Gigabit/s and global peering points
deliver high-performance and redundant interconnectivity.
� Managed NetworksEasynet’s global backbone is completely MPLS-VPN capable.
This allows you to securely provide connectivity between
differing company locations and mobile users. MPLS Quality
of Service allows you to prioritise application traffic within your
network as well as to and from your hosting environment. We
provide coverage in more than 190 countries.
� Data CentresOver 35 Easynet data centres located worldwide directly
integrated into the global backbone and into your MPLS
network, allowing you to develop multi-site or disaster
recovery hosting scenarios.
� Fully ManagedOur expertise in hosting environments and a customer-
oriented approach enables Easynet to manage the internal
operations of your hosting environment and services, in one
or more of our data centres.
� One Communication ChannelGlobal Service Operations provide efficient 24/7 monitoring
and support infrastructure to deliver exceptional managed
hosting, networks and telepresence solutions. Beyond the
daily operations a customer-focused group including an
account manager, consultants, project and service managers
directly supports your current and future business.
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BEIJINGCHENGDU
GUANGZHOUHONG KONG
KUNMINGMUMBAI
SHANGHAISYDNEY
Global Network Operations and Customer Care facilities, provide the support infrastructure to deliver exceptional managed hosting, networks and telepresence solutions.
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ENVIRONMENTAL RESPONSIBILITYAs Easynet expands its managed hosting capabilities globally, we are aware that offering businesses a solution that tackles the problem of growing energy costs and usage is key.
Easynet solutions ensure your compliance with current and
upcoming carbon emission levels, through a variety of
cornerstone initiatives, including unique layouts that ensure
maximum power efficiency and space utilisation, hardware
consolidation and low power requirements in all hardware
specifications.
We won’t compromise on environmental responsibilities-and
our new data centres prove it. Working with Equinix, winner
of the Green Award and Best Disaster Recovery Service at
the 2008 Data Centre Europe Awards, the Easynet Slough
data centre, for example, was carefully designed to lower
energy consumption while minimising environmental impact.
Continued investment occurs into latest cooling and power
usage equipment. In the case of the Amsterdam Data centre
this is now using a free air cooling technology to support the
efficient use of the power with in the data centre. Easynet
also seeks to procure its power from sources of renewable
energy such as hydro and wind power to minimise the
environmental impact.
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CarbonNeutral®Easynet focuses on increasing energy efficiency, reducing carbon dioxide emissions and offsetting unavoidable emissions through renewable energy projects.
Ethical Business
Easynet aims to be commercially fair at all times. We believe in integrity and professionalism, respecting the needs of staff, suppliers, the local community and our customers.
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LET’S TALKYou’ve seen the facts. Now let’s talk about how Easynet can truly Energise your Enterprise. To compare our passion and results with your current provider, simply contact your local Easynet office below.
Americas
US +1 310 369 0015
Asia Pacific
China (+86-21) 51306800
Hong Kong (+852) 2802 2126
India +91 22 6630 5550
Europe
Belgium +32 (0) 2 402 37 00
France +33 (0) 1 77 49 70 00
Germany +49 (0) 40 77 1 75 0
Italy +39 02 30301500
Netherlands +31 (0) 20 7989898
Spain +34 (0) 91 789 46 00
Switzerland +41 (0) 44 56 0 32 00
UK +44 (0) 845 333 3500
Email [email protected]
Visit www.easynet.com
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This document contains Easynet proprietary information. The
content of this document (including any part hereof) may not be
copied or reproduced, sourced or referred to in any form
whatsoever or by any means, without the prior written consent of
Easynet. No content herein will bind Easynet or any associated
company unless confirmed by the execution of a formal contract
by Easynet. Any figures or amounts contained herein may be
subject to change.
Easynet accepts no responsibility for the accuracy of any
information or any errors or omissions contained herein. The
furnishing of such information in this document shall in no way
obligate Easynet to enter into any further agreement or negotiation
or to refrain from entering into an agreement or negotiation with
any other party.
Printed on paper containing a minimum of 80% de-inked post-
consumer waste.
All rights reserved. © Easynet Limited 2009.
Ref: T2-hostingbrochure-140409-eng
Americas
Easynet USA2121 Ave of the Stars
Suite 2000
Century City
CA 90067
Asia Pacific
Easynet ChinaRoom 301, South Tower
2966 Jinke Road
Zhangjiang Hi-Tech Park
PuDong
Shanghai 201203
P.R.China
Easynet Hong KongUnit No.1106, 11/F.
Prosperity Centre
No. 25 Chong Yip Street
Kwun Tong
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Dr. E Moses Road
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Mumbai, 400011
Europe
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The Corporate Village
Leonardo Da Vincilaan 9
1935 Zaventem
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Nanterre
92000 Paris
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21079 Hamburg
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20159 Milano
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Postbus 12125
1100 AC Amsterdam
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28037 Madrid
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8152 Glattbrugg
Easynet UK Chancellor House
5 Thomas More Square
London E1W 1YW
www.easynet.com
www.easynet.comGLOBAL MANAGED NETWORKS, HOSTING AND TELEPRESENCE