Endpoint Agent Part 2:Monitoring SaaS Apps from AnywhereNick Kephart, Sr. Director of Product Marketing

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• August 18th 2016• An overview of Endpoint Agent with key use cases,

how it works and a view of the data collected

Endpoint Agent Webinar Series

• October 11th 2016• Understand performance of local access networks,

whether wired or wireless

End User Experience

LAN, Wireless, Gateways & Proxies

• September 15th 2016• Get visibility into SaaS performance from your

employees globally

Monitoring SaaS Apps from Anywhere

Troubleshooting Remote Workers

• October 27th 2016• Solve issues for employees at home, on the road and

connecting through VPNs

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About ThousandEyesThousandEyes delivers visibility into every network your organization relies on.

Founded by network experts; strong

investor backing

Relied on for critical operations by leading enterprises

Recognized as an innovative

new approach

31 Fortune 5005 top 5 SaaS Companies

4 top 6 US Banks

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Can You Ensure SaaS Deployment Success?

• Critical application traffic flows across the Internet

• SaaS architectures vary and may be near or far

• Users access services in and out of your offices

SaaS Usage is Booming Can You Keep Up?

20%+ of critical apps are cloud based

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Monitoring SaaS Apps from AnywhereHosting / SaaS

Provider

Internet

AccessNetworks

EnterpriseAgents

Branch

Endpoint Agents

EndpointAgents

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Endpoint Agent: How it works

Lightweight client softwareWindows 7+, Mac OS X 10.9+

Negligible resource consumptionTypically <1% CPU, <40MB mem, <50MB disk

Easy deployment via standard toolsmsi & pkg installers w/ auto-registration

End-user & background componentsBrowser plugin (Chrome & IE) & system service

Always up-to-dateUpdates automatically, runs in the background

User Sessions - WebCompletion, response time, page load waterfall

User Sessions - NetworkLoss, latency, jitter, failures, path visualization

Visibility across multiple layers Agent details

Access Network TopologyWired, wireless, VPN & proxy network topology

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• See details for each page that loads.

• Find issues from login to critical transactions.

See User Experience in Detail

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• Quickly measure page success rates and response time.

• See how this changes over time by group of user.

Measure SaaS Performance at a Glance

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• Quickly filter user session information for individual troubleshooting.

• See Wi-Fi, VPN, proxy and other key connections.

Reconstruct Any User Connection

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• Or zoom out to see performance across a set of users.

• Track loss, latency, jitter and connection failures.

Get a Handle on Office Connectivity

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• Find common choke points or troublesome devices.

• Correlate performance by LAN, WAN and Internet path.

See How SaaS Traffic Transits Your Network

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• See performance by app and compare to SLAs.

• Schedule reports to aggregate data and surface trends.

Benchmark Performance

See what you’re missing.

Watch the webinar:

https://www.thousandeyes.com/resources/endpoint-agents-monitoring-saas-apps-webinar