K h a l e d K L A I

(+216) 22 801 589

30-07-1990

khaled.klaai@gmail.com

27, Street Houssine Bou Zayenne Denden Manouba 2011, TUNISIA

khaled.klaai

E X P E R I E N C E S

L A N G U A G E S

E d u c a � o n

March 2019 : Avaya Professional Sales Specialist - Avaya Midmarket Solu�onsMay 2018 : Avaya Professional Design Specialist - Avaya Enterprise Team Engagement

Solu�onsMarch 2018 : Avaya Implementa�on Professional Specialist - Avaya IP Office Pla�orm March 2018 : Avaya Professional Design Specialist - Avaya Midmarket Solu�onsDecember 2017 : Avaya Professional Sales Specialist - Avaya Enterprise Team

Engagement Solu�onsJune 2016 : Avaya Professional Sales Specialist - Avaya Video Conferencing Solu�ons August 2016 : Avaya Professional Sales Specialist - Avaya Contact Center Solu�ons for

IP Office

C E R T I F I C A T I O N S

June 2009 : Baccalaureate of Informa�on Technology (Ibn Abi Dhief Manouba)

Arabic : Mother tongue

French : Advanced professional skills

English : Professional skills

C O N T A C T

H o b b i e s & i n t e r e s t s

SPORT

MUSIC

CINEMA

Hiking & Traveling

- End-Of-Studies Internship : Implement an informa�on system for the company

Jul. 2012 - Oct. 2012 : Tounessna Média- User Interface Developer

Jan. 2012 - Jun 2012 : Tounessna Média

Jan. 2013 - May 2013 : Dev-Systems - Website development for customers and for our company

- Customer Advisor, ADSL technical services of SFR France

Since Oct. 2014 - Today : T&Tservices - AVAYA Unified Communica�ons Engineer

Oct. 2013 - Mar 2014 : Stream Global Services

R E F E R E N C E S

telephone system2015 : Assurances Salim : Cura�ve and preven�ve maintenance of the Avaya

telephone system 2015 : Setcar : Cura�ve and preven�ve maintenance of the Avaya telephone system2014 : Air Liquide Tunisie : Configuring SIP access for Avaya telephone systems for all

sites

2019: ATTIJARI BANK : Upgrading the Avaya Aura solu�on from version 6.2 to version 8.0 and installing Equinox Conferencing, Web Gateway solu�ons (for WebRTC access) and ASBCE (Firewall voice)

2018: ADVYTEAM : Installa�on, configura�on and commissioning of an Avaya IP Office 500v2 server

2018 : ATTIJARI LEASING : Installa�on, configura�on and commissioning of a Media Server S8300 in LSP mode

2018 : Afrique Assistance : Installa�on, configura�on and commissioning of the new Avaya CMS R18 call center solu�on

2017 : Afrique Assistance : Cura�ve maintenance of the Avaya telephone system

2017: Sonelgaz Algérie : Installa�on, configura�on and commissioning of 12 new AVAYA IP OFFICE SERVER EDITION telephone systems (with their duplica�ons)

2016 : Tabarka La Cigale : Extension of the Avaya telephone system by adding 150analog and 150 IP sta�ons.

2016 : VanLaak : Cura�ve maintenance of the Avaya telephone system

2015 : Associa�on Basma : Installa�on of a new Avaya telephone system 2015 : Hannibal Lease : Cura�ve maintenance of the Avaya telephone system 2015 : Tabarka La Cigale : Cura�ve and preven�ve maintenance of the Avaya

2019 - 2022 : Engineering cycle in Cloud Compu�ng and virtualiza�on (Evening classes)(iTeam University)

June 2013 : Senior Technician - Administra�on of Networks and Services