Encourage the Heart (2)
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Transcript of Encourage the Heart (2)
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7/31/2019 Encourage the Heart (2)
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5/20/12
Encourage the
BySophio KvachadzeGiorgi Jashiashvili
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Agenda
Introduction
Heart of leadership
The seven essentials of encouraging The encouragement index
Finding your voice
Ways to encourage the heart
Conclusion
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Key Words
v Encourage
v Leaders behavior
v Shared visionv Performance
v Celebrity
v Perception
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Introduction
Encouraging the Heart addresses themost important attribute of a leaderand that is about the principles and
practices that support the basic humanneed to be appreciated. The other fourleadership attributes (challenge the
process, inspire a shared vision, enableothers to act, and model the way) areonly effective if you encourage theheart. This is not a soft approach toleading. It is not for those in leadership
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The Heart of Leadership
Encouragement for Best Performance
Starved for Recognition
Opening Yourself Up A Secret Revealed
Just Say Thank You
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The seven essentials ofencouraging
Set Clear Standards: Commitment Flows from Personal
Values Goals Concentrate Minds
Goals Plus Feedback Keep You
Engaged Encouragement is Feedback
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Expect the Best
Expectations Lead to HighPerformance
Positive Images Create PositivePossibilities
Who Leads the Leaders?
Self-Esteem is a Win for All
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Pay Attention
Ditch the Shiny Badge
Release the Positive
Put Others First Listen With Your Eyes and Heart
Be a Friend and Open Up
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Personal Recognition
Know What They Like
Personalize Means, Culturalize
Think About It
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Tell the Story
The Story Is the Reality
Stories Teach, Mobilize, and Motivate
Great Leaders are Great Storytellers
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How to Tell a Great Story
Identify the actors
State the predicament
Clarify the actor's intentions Describe the actions
Tell how it ended
Include a surprise
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Celebrate Together
A Culture of Celebration
Involving Others in Life
Celebrations Build Community
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Set the example
Credibility is theFoundation
When people perceive theirimmediate managers or their seniormanagers to have high credibility;
they're significantly more likely to: Be proud to tell others they're part
of the organization
Feel a strong sense of team spirit
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The Encouragement Index
Leadership Can Be Learned andthis is supported by researchconducted by the James Kouzes.
If you know yourself, your strengthsand weaknesses, your purpose andhow to achieve it, you possess the
right tools on becoming a leaderbecause leadership developmentstarts with self-development.
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Encouragement Index
The Encouragement Index (EI) is aself evaluation process which liststwenty-one statements about what
leaders do to encourage the heart.You should evaluate yourself based onyour present behavior and not based
on what you think you should bedoing.
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Here are someof the questions thatyou need to evaluate yourself on: ___I express high expectations about what
people are capable of
accomplishing.
___I pay more attention to the positive
things people do than to the negative. ___I personally acknowledge people for
their contributions.
___I tell stories about the special
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Finding Your Voice
Finding your voice is critical tobecoming an authentic leader. Tobe able to find your unique voice,
you should explore your self. Whatare the things that you arecapable of doing? What things can
you share with other people toenrich their lives?
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Its About Caring
The heart of effective leadership is genuinecaring for people. How much do you really careabout the people you lead? If your answer is a
lot then you are on the right path. But you mustconfront yourself with this question daily. Whenyou care deeply, the techniques described inthis book will become genuine expressions ofyour caring. You can become the best leaderthat you can be if you stay in love. When you'rein love with the people you lead, the productsand services you offer, and the customers andclients you serve, you just pour your heart into
it.
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ays o ncourage eHeart
Take time to clarify the values
Post your values
Make sure that SMART goals are set Make sure people get regular,
specific feedback
Walk in another's shoes for a while
Practice smiling
Practice living with encouraging
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Conclusion
Encouraging the heart isabout the dichotomous nature
of leadership. It`s abouttoughness and tenderness.Firmness and fairness. Passion
and compassion. Fortitude andattitude. We have to put our
heart in our business and our
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Thankyou
We love you all