Enagás Digital Transformation Framework3 it is a change of paradigm in customers-companies...

EnagásDigital Transformation Framework

24th October 2017

www.clubexcelencia.org

Te c hno l o g yNe w p ro f i l e s, c o n sume r

be hav i o r and l e ade r sNe w bus i ne s s mo de l s

ItItItIt´s (not only) abouts (not only) abouts (not only) abouts (not only) aboutW H AT I S D I G I TA L T R A N S F O R M AT I O N ?W H AT I S D I G I TA L T R A N S F O R M AT I O N ?W H AT I S D I G I TA L T R A N S F O R M AT I O N ?W H AT I S D I G I TA L T R A N S F O R M AT I O N ?

CUSTOMER IN THE MIDDLE

IDEO uses RRSS to change the way of

working

DATA DRIVENDECISIONS

GE and Microsoft partner to bringPredix to Azure

PRODUCTS/SERVICES IN REAL TIME

BBVA allows youopen an accountinstantly online

NEW PLAYERSECOSYSTEM

CHAIN

Tesla changes the classical parameters

of the CoV in the automotive industry.

PLATFORM ECONOMIES

Airbnb competes in the market of scale

without having scale

2

CUSTOMER CENTRIC ANALYTICS IOT

NEW ECOSYSTEM

DISRUPTIVE ENVIRONMENTS

www.clubexcelencia.org3

I T IS A CHANGE OF PARADIGM IN CUSTOMERS-COMPANIESINTERACTIONS, OPERATIONS-VALUE CHAINS AND PLATFORMECONOMIES

• THAT IMPACTED F IRSTLY IN B2C ENTERPRISES

• AND WHICH COMES AS INDUSTRY 4 .0 IN THE INDUSTRIAL SECTOR

W H AT I S D I G I TA L T R A N S F O R M AT I O N ?W H AT I S D I G I TA L T R A N S F O R M AT I O N ?W H AT I S D I G I TA L T R A N S F O R M AT I O N ?W H AT I S D I G I TA L T R A N S F O R M AT I O N ?


Operational Processes

�Monitor reputation

�Sell services

�Build Costumer communities

�Ensure cross-channels

�Personalize the customer experience

�Offer self-service

Customer Experience

�Promote products and service

�Provide customer service

Mobile Channel

�Strategic Cloud Definition

�Definition of strategy in data management

�Smart Analytics in OyM –(CMD)

�Automating processes

�Monitoring operations in real-time

�Adaptability to external changes

�Active Knowledge sharing

�Use of internal social networks and video conferencing

�Working anywhere, anytime, any device

Analytics Process Digitization Internal Collaboration

�Customer Data

�Other Data (finance, supply-chain, operations)

Data Integration

Digital Intensity

W H AT A R E T H E I M P L I C AT I O NS W H AT A R E T H E I M P L I C AT I O NS W H AT A R E T H E I M P L I C AT I O NS W H AT A R E T H E I M P L I C AT I O NS O F O F O F O F T R A N S F O R M I N G T R A N S F O R M I N G T R A N S F O R M I N G T R A N S F O R M I N G A N O R G A N I Z AT I O N ?A N O R G A N I Z AT I O N ?A N O R G A N I Z AT I O N ?A N O R G A N I Z AT I O N ?

Source: Capgemini / MIT


Frame the digital challenge• Understand the threats and opportunities that

digital can offer to your organization

• Assess your firm’s digital maturity

• Drive change with transformative digital vision

• Senior team with a common vision to proceed

Focus investment• Ensure company invests in the right

areas Identify where the organization should excel now

• Decide if you need to adapt your

business model

• List of areas needed to move to the next ideal phase

• Place all initiatives on a 1-to-3 years roadmap. Could be modified

• Strong enterprise- level governance around digital initiatives.

Engage the organization at

scale• Putting the company in motion early

• Encourage employees to identify new

practices and opportunities

• Assign a digital transformation leader

• Generate two-way communications using a

Digital Workplace

Sustain the transformation• Fill skills gaps redesigning training

programs for your employees

• Quantify and monitor progress with KPIs

• Executives should look for opportunities to

iterate and improve

01

03

04

02

S T E P S F O R A D I G I TA L S T E P S F O R A D I G I TA L S T E P S F O R A D I G I TA L S T E P S F O R A D I G I TA L T R A N S F O R M AT I O NT R A N S F O R M AT I O NT R A N S F O R M AT I O NT R A N S F O R M AT I O N



ANALYSIS DEFINITION AND PRIORIZATION RELEASE

B U T W H A T I S T H E I M P A C T O F B U T W H A T I S T H E I M P A C T O F B U T W H A T I S T H E I M P A C T O F B U T W H A T I S T H E I M P A C T O F D I G I T A L O N D I G I T A L O N D I G I T A L O N D I G I T A L O N O U R B U S I N E S S ?O U R B U S I N E S S ?O U R B U S I N E S S ?O U R B U S I N E S S ?

IN ORDER TO GET AN UNDERSTANDING OF THE REAL IMPACT OF DIGITAL , WE HAVE DEVELOPED A DIGITAL VISION

ANALYSIS DEFINITION ANDPRIORIZATION

RELEASE

M E T H O D O L O G Y


ANALYSIS

B E S T P R A C T I C E S

A V A I L A B L E T E C H N O L O G I E S

I N T E R N A L O P P O R T U N I T I E S


RELEASE



D I G I T A L A G E N D A 2 0 2 0 ( E U R O P E A N U N I O N ) I N D U S T R I A L

A N D N O N I N D U S T R I A L E N T E R P R I S E S B E N C H M A R K

G E N E R A L I Z E D T R A N S F O R M AT I O N I N C U L T U R E A N D B U S I N E S S

WHY?WE HAVE DRAWN THE INSIGHTS FROM AN

EXTERNAL analysis


RELEASE



Automation and centralization of the

Operation of Storage Facilities .

Collaboration networks and collective learning.

Focus on plant mobility: prevention

and maintenance .

Cultural change; professionaldevelopment; digital transformation awareness

BUSINESS, PROCESSES AND TECHNOLOGY

CULTURE AND ORGANIZATION

Optimization of assets life cycle management.

Intelligent networks and counters.

Digitally enable the workforce and boost the digital workplace.

Development of the Intelligent Assets

Maintenance System.

Training in digitaltransformation for

managers


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D I G I T A L A G E N D A 2 0 2 0 ( E U R O P E A N U N I O N ) I N D U S T R I A L

A N D N O N I N D U S T R I A L E N T E R P R I S E S B E N C H M A R K

G E N E R A L I Z E D T R A N S F O R M AT I O N I N C U L T U R E A N D B U S I N E S S

WHY?WE HAVE DRAWN THE INSIGHTS FROM AN

EXTERNAL analysis

AND ANINTERNAL ASSESSMENTW O R K S H O P S A N D I N T E R N A L M E E T I N G S

C O M PA N Y M A T U R I T Y A N A L Y S I S

S T R A T E G I C P R I O R I T I E S A N D C O M PA N Y

C H A L L E N G E S


RELEASE



WE HAVE ASSESED OUR S ITUATION . . .Digital Transformation Stages

Skeptics�Digital transformation has just begun.

�Signatures that adapt slowly to change..

Stage 1 Stage 2 Stage 3 Stage 4

Beginners�Return in isolated initiatives.

� Invest in strategic definition or technological

improvement.

Collaborators

�New models of collaborative work.

�They work with innovative mentality.

�Emphasis on communication and

branding.

Differentiators

�Revenues from digital projects and

business diversification.

�Holocracy

�Clear system integration.


RELEASE



FROM WHICH WE HAVE DEF INED OUR GOALS

THE INSIGHTS OBTAINED IN THE ANALYSIS, THE STRATEGIC PRIORIT IES AND THE CHALLENGES OF THE COMPANY, FROM WHICH WE OBTAIN

THE TRANSFORMATION GOALS


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S T R A T E G I C P R I O R I T I E S

C O M P A N YC H A L L E N G E S

E F F I C I E N C Y A N D R E G U L A T O R Y V I S I B I L I T Y

S O L I D L I Q U I D I T Y A N D F I N A N C I A L P O S I T I O N

A T R A C T I V E A N D S U S T A I N A B L E S H A R E H O L D E R S R E M U N E R A T I O N

G R O W T H

L E A D E R S H I P A N D S U S T A I N A B I L I T Y

A G I L I T Y

C R I T I C A L K N O W L E D G E

D I G I T A L I S A T I O N

T R A N S F O R M A T I O NG O A L S


RELEASE



DIGITAL PROFESSIONAL VC OPTIMISATION GROWTH

T H E F I R S T S T E POBTAIN DIGITAL PROFESSIONALS

TH AT E MBRAC E C H ANGE , PAS S IO N FO R INNOVAT IO N AND D IG I TAL C U LTU RE


RELEASE




T H E M A I N G OA LWE WILL OPTIMISE THE VALUE CHAIN WITH DIGITAL SKILLS

DATA- BAS E D MANAGE ME NT WITH P RO C E DU RE E F F I C I E NC Y,

S U P P O RTE D IN MO BI L I TY AND FO C U S O N S E C U R I TY


RELEASE




I N T H E LO N G T E R MEVOLVE AND DIVERSIFY THE INCOME

BE C U S TO ME R C E NTR IC

L E V E RAGE T E C H NO LO GIE S AND D IG I TAL P L ATFO RMS

GE NE RATE ADJAC E NT INC O ME TO O U R VALU E C H A IN


RELEASE



DIGITAL TECHNOLOGIES

L E V E R AG E D I N …

USING SYSTEMS STRATEGIC PLAN AS ENABLER

AL IGNING I . T. WI TH BU S INE S S AND D IG I TAL TRANS FO RMAT I O N S TRATE GY


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A N D W H I C H I N I T I AT I V E S Q UA L I F Y A S D I G I TA L ?

�TRANSFORM THE EMPLOYEE EXPERIENCE

�ARE ACCOMPLISHED WITH INNOVATIVE METHODOLOGIES

�LEVERAGE DIGITAL TECHNOLOGIES*

� * A c c o r d i n g t o t h e G a r t n e r h y p e c y c l e


RELEASE



W E H AV E I D E N T I F I E D 1 2 8 I N N I T I AT I V E S …


RELEASE


IDEAS LABNEW BUSINESS

LINESSAFETY

&

SECURITY

ENERGY

EFFICIENCY

DATA

MANAGEMENT DIGITAL

WORKPLACE &

WORKFORCE

DIGITAL

MATURITY

ANALYSIS

DIGITAL

EXCELLENCE

CENTER (COE)

COCK-PIT

DIGITAL

CROSS-

COMPANYMODELING

AND

ANALYTICAL


G R O U P E D I N 4 S T R E A M S …

FO RGOTTE N S I LO S, H E L D C ARE FU L LY

MU LT ID IS C IP L I NA RY, TRANS V E RS AL AND C O L L ABO RAT IV E


RELEASE


ORGANISATION AND DIGITAL CULTURE

CORE PROCESSES

CROSS PROCESSES

BUSINESS CONTINUITY


W H I C H AC T I V I T I E S A R E W E D E V E LO P I N G ?

2017-2018 2019 2020

Center of Digital Excellence: PMO for project monitoring + Definition of program framework

Business

Continuity

Cross

Processes

Core

Processes

Organization

and

Digital Culture

Digital Professionals and CapabilitiesMS 365 || Corporate Social Network / Mobility /

VR etc. MS 365 || Gamification, Data Analytics, Teams, etc.

Digital Human Capital Manager – Stage I

Change Management, Training and Digital Awareness

Digital Maturity Analysis

Digital Human Capital Manager – Stage II

Data Management - Hub Simulation / Smart Analytics OyM ...

IoT - ConnectivityPredictive maintenance of assets

Efficiency - Energy consumption, Wearables ...

Scaled Pilots

Mobility in OyM

Optimización procesos ECOFIN / Staff

Bills to pay

Automation (RPAs)

Analytics - reporting

Estafeta, digital signature, CAPTIOII… Optimization of other processes || mobility - document management, etc..

Lab Ideas

Digital EcosystemOptimization of the customer's life cycle

New business lines

Digital Workplace- Stage I Digital Workplace- Stage II

Security - Detection of diseases, surveillance, crisis management, wearables, etc.


RELEASE



H O W A R E W E G O I N G TOD O I T ?

Employeeengagement

Internal operations

Digital IntensityTechnology-enabled initiatives in:

Real- time monitoring

of operations

Communities in social media

MobilityOptimized procedures

Process Automation

VisionGovernanceEngagementIT- Business Relationships

Transformation management intensity

Leadership capabilities including:

Vision of the firm’s future

Evolving the culture

New skills

Employeeempowerment

Teleworking


RELEASE




C R O S S - I M PAC T E DANALYSIS DEFINITION AND

PRIORIZATIONRELEASE



THAT TRANSFORM ENAGÁSEvolution

Optimisation

InnovationLeader

Competitiveness

Agility

Flexible

Control

ForecastData-Driven

Opportunities

Management

Value creation

Culture

Opening

Mobility

Confidence

Adaptability

Security

Efficiency

Experts

Colaborative

Employee


RELEASE



Success in digital transformation will only be achieved through the INVOLVEMENT and SHARED VISION of the entire company.


RELEASE




RELEASE


T E C H N O LO G IC A L S O P H I S T I C AT I O N V S M A N N I N G

IDENTIFY NEW MODELS

TRANSFORM EXISTING ONES

REMOVE THOSE THAT ARE NO LONGER USED


Victor Gimeno Granda

[email protected]

Enagás Digital Transformation Framework3 it is a change of paradigm in customers-companies...

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