Enabling business transformation by Nitin Rohilla Project Saarthi - Tata Power May 2016
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Transcript of Enabling business transformation by Nitin Rohilla Project Saarthi - Tata Power May 2016
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Presentation Title ( Arial, Font size 28 )
Date, Venue, etc..( Arial, Font size 18 )
Business Transformation Journey at Tata Power Mr. Nitin Rohilla, Chief – SCoE
The Tata Power Company Limited
May 2016
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Contents
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Tata Power – an overview
Business Transformation Journey at Tata Power
Strengthen Penetration & Utilization of SAP
Key Differentiators
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TATA Power - Introduction• India’s largest integrated power company with a significant international presence. • From Fuel and Logistics to Generation and Transmission to Distribution and Trading-exploring various renewable sources of
energy in India and globally, we now have a significant presence in wind, solar, hydro and geothermal energy space. • Tata Power is a century old organization. Commissioned 40 MW on 9th Feb in 1915 to supply hydro-electric power to
Mumbai; set-up Hydro, Renewable, Thermal, Gas based stations - 9162 MW • Successful Public Private Partnerships in generation (DVC), transmission (Powerlinks) and Distribution (TPDDL). • We are excited to redefine the contours of Indian 'Power' Sector and committed to 'lighting up lives' for generations to
come.
3India’s largest Integrated private sector power utility
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Integrated Power Utility with Pan Value Presence
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India PresencePower generation capacity
Thermal 7415MW Hydro 450 MW Wind 437 MW Solar 28+ MW Transmission Distribution
Operational
Gujarat 50 MW
Karnataka 50 MW
Haldia 120 MW
IEL 240 MW
Mulshi 3 MW
Maharashtra 137 MWMumbai
TPDDL Powerlinks
Belgaum 81 MW
Jojobera 428 MW
Tamil Nadu 49 MW
Projects under construction
Mundra 4000 MW
Solar 25 MW
Wind 50MW
Coal Mine - Mandakini
Coal Mine - Tubed
Dugar 250MW
Dagachhu 126MW
Maithon 1050MW
Fuel Mix (MW)
Growing in all segments 7
Wind 9%
Hydro 12%
Production Gas 7%
Oil 7%
Gas / LNG 14%
Coal 52%
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Expanding Global Footprint
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Pioneer in Indian Power Sector
First 150 MW thermal unit
First 500 MW thermal unit
First gas insulated switch gear
Computerized grid control and energy management system
220 kV transmission lines in four circuit towers
220 kV Cable Transmission Network
Flue Gas De-sulphurisation plant using sea water
First to Introduce SCADA and Fibre Optic ground wire communication
First pump storage unit in the country of 150 MW Capacity
India’s First 800 MW Supercritical Unit
5Leader in technology adoption
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Contents
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Tata Power – an overview
Business Transformation Journey at Tata Power
Strengthen Penetration & Utilization of SAP
Key Differentiators
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VisionICT is, arguably, the best and most cost effective tool to handle this scale of complexity.
ICT is a movement within Tata Power
UBIQUITOUS ENABLER
Information Technology systems are the “first port – of – call” for decision makers within the organization
BUSINESS FOCUS EMPOWER END-USERS SERVICES CULTURE INTEGRATION WORLD CLASS SOFTWARE
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Key Business Objectives
• Establish a platform to support the organization growth path for 2022
• Augment capabilities of the organization, maturity level of the organization in terms of
processes and technology
• Ensure standardized processes across organization
• Improve the overall cost of quality and avoid rework
• Considerable improvement in cycle time in various business processes
• Provide major insights through convergence of technology
• Create insights into operations and enable near real-time decision making
• Ahead of all our competitors in terms of SAP penetration and process maturity.
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Business Transformation
Project Saarthi Business Transformation• Streamline business processes across
Tata Power
• Single source of truth • Process simplification / enrichment
• Information aided - decision making
• Higher degree of integration within Tata
Power • Consolidation of disparate IT
applications into SAP
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Project Saarthi is taking the Tata Power’s decennial old journey with SAP to new horizons, with transformation objectives
Focus Areas and Key BenefitsTop Benefits
70% Integration of Generation, Transmission Distribution& operations on single SAP platform
40% Increase in employee productivity
30% Reduction in time to repair, asset downtime and inventory turnover
30% Higher average annual savings through FSCM
Financial Reporting Redesigning the Org structure, financial planning and consolidation, Reporting structure including IFRS
Operational Excellence Efficient Operations & Informed decisions, Maintenance processes through Enhanced EAM with WCM and FMEA Governance Risk and Control
Customer Delight Better Customer Services through CRM, Customer Web Portal, IVRS/ BCM for call centre
Employee Empowerment through ESS, MSS, E- Learning, E-Recruitment, PMS and Training
Unified Layer of Entity Build a unified layer of entities like Employee, Customer, Vendor & material
Integrated Project Management link ideas and strategies with project data workflows, and business processes
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Contents
Tata Power – an overview
Business Transformation Journey at Tata Power
Strengthen Penetration & Utilization of SAP
Key Differentiators
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Landscape at Tata Power in 2012Business Lines
HR Recruitment and
On-boarding Talent ManagementPerformance Appraisal
& Compensation Management
Employee Dataand Payroll
ManagementTime ManagementLSO – Learning
Solution / Training
Proc
ur-
emen
t
Operational Procurement Funds IntegrationSupplier
ManagementReverse Auctione-ProcurementStrategic
Procurement – Manual
Spend AnalyticsSupplier Self-Service
Fina
nce,
A
naly
tics Financial
AccountingOT-PI-IT
IntegrationTreasury and Risk
Management
Standard Financial and Operational Analytics
Financial Consolidation,
IFRS
Management Accounting
Bidding for Business
Development
Decision Support & Reporting
Tech
nolo
gy
Plat
form
Corporate Portal Risk & ComplianceForms AutomationProcess Integration
Documents Management Balanced ScorecardMaster Data
Management
Generation
‘Material Management
Plant Maintenance
Advanced Asset Management
Energy Management and Generation billing
Plant Operational Analytics
OSI-PI
Transmission
On-line DispatchManagement
Trading – Sunguard
Advanced Asset Management
Settlement
OT-PI-IT Integration
Renewable Energy
Windmill to ERP Integration
Billing
Carbon Trading
Core Processes
Distribution
Metering Billing – Collection
Energy Audits, Leakage Detection – Manual
Call Center / CRM-BCM
Web Self-Service –Customer Portal
Mobile Integration
GIS
Project Execution
Basic Engineering
Project Cost Estimation
Project Systems and Accounting
Bid Management and Contracting
Project Management
Primavera Integration
Non-SAPSAP Application Legacy/Manual
ESS / MSS & Travel Management
EHS
Permit to Work
Mobility and Collaboration
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Landscape for TATA Power in 2016Business Lines
HR Recruitment and
On-boardingSuccession Management
Performance Management
Employee Dataand Process Management
Time ManagementTraining
Proc
ur-
emen
t
Operational Procurement Funds IntegrationSupplier
ManagementReverse Auctione-ProcurementStrategic
Procurement – Manual
Spend AnalyticsSupplier Self-Service
Fina
nce,
A
naly
tics Financial
AccountingOT-PI-IT
IntegrationDecision SupportStandard
Financial and Operational
Analytics
Financial Consolidation,
IFRSManagement Accounting
Bidding for Business
DevelopmentReporting
Tech
nolo
gy
Plat
form
Corporate Portal Risk & ComplianceGISForms AutomationProcess Integration
Documents Management
Sustainability Performance &
Emissions Management
Master Data Management
Generation
‘Material Management
Plant Maintenance
Advanced Asset Management
Energy Management
Plant Operational Analytics
OSI-PI
Transmission
On-line DispatchManagementTrading – Sunguard
Advanced Asset Management –
Whitespace
Settlement
OT-PI-IT Integration
Renewable Energy
Windmill to ERP Integration
Billing
Carbon Trading
Core Processes
Distribution
Metering Billing – Collection
Energy Audits, Leakage Detection – Manual
Call Center
Web Self-Service –Customer Portal
Mobile Integration
GIS
Project Execution
Basic Engineering
Project Cost Estimation
Project Systems and Accounting
Bid Management and Contracting
Project Management
Document Management
HR
Proc
ur-
emen
t
Operational Procurement Funds IntegrationSupplier
ManagementReverse Auction
Aribae-Procurement
AribaStrategic
Procurement – Manual
Spend AnalyticsSupplier Self-
Service Ariba
Fina
nce,
A
naly
tics Financial
AccountingOT-PI-IT
IntegrationTreasury & Risk
Management
Standard Financial and Operational
Analytics
Business Planning and Consolidation
Management Accounting
Bidding for Business
DevelopmentDecision Support
& Reporting
Cor
pora
te
Initi
ativ
es
and
enab
lers
Corporate Portal Risk & ComplianceForms AutomationProcess Integration
Documents Management
Balanced Scorecard
Master Data Management
Generation
‘Material Management
Plant Maintenance
Advanced Asset Management
Energy Management and Generation billing
Plant Operational Analytics
OSI-PI
Transmission
On-line DispatchManagement
Trading – EPM with CDP
Advanced Asset Management
Settlement
OT-PI-IT Integration
Renewable Energy
Windmill to ERP Integration
Billing
Carbon Trading
Core Processe
s
Distribution
Metering Billing – Collection
Energy Audits, Leakage Detection – Manual
Call Center / CRM-BCM
Web Self-Service –Customer Portal
Mobile Integration
GIS
Project Execution
Basic Engineering
Project Cost Estimation
Project Systems and Accounting
Bid Management and Contracting
Project Management
Primavera Integration
Non-SAPSAP Application Legacy/Manual
Recruitment andOn-boarding Talent Management
Performance Appraisal & Compensation
Management
Employee Dataand Payroll
ManagementTime ManagementLSO – Learning
Solution / TrainingESS / MSS & Travel
Management
EHS
Permit to Work
Mobility and Collaboration
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Major processes /areas covered in SaarthiEnterprise Level
(317 Transactional Processes Covered) SAP ECC 6.0 EHP 7 – Core solutions : Distribution (ISU/CRM/BCM), SD, HR/ESS & MSS, MM, PS, PM, EHS and FICO/TRM
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Module Sub-Module Module Sub-Module Module Sub-Module
HR Employee Compensenation Mangement MM Purchasing Structure EHS Incident Reporting & Investigating System
HR Recruitment MM Pur Master Data EHS Safety Audit
HR Learning MM Material Requirement Planning EHS Safety Inspection
HR Org Mgmnt MM Purchase Requisition EHS Management of Change
HR Personnel Mgmnt MM Request for Quotation EHS Occpational Health
HR Payroll MM Contract/Scheduling Agreement EHS Behavioral Based Safety
HR Performance Appraisal System MM Purchase Order EHS Control of Sustance Hazardous to Health
HR Talent MM Goods Receipt EHS Enviornmental Compliance (Sustainability)
HR Time MM Goods Issue ISU CS - Customer ServiceHR Travel MM Stock Transfer ISU DM - Device MangmentPS Project Initiation-Generation MM Transfer Posting ISU CRM - Customer Relataionship ManagementPS Project Planning-Generation MM Reservation ISU BI-IN - Billing & InvoicingPS Project Execution-Generation MM Quality Management ISU FICA - Contract AccountingPS Project Monitoring & Control-Generation MM Fuel Logistics ISU BCM - Business Communication MangmentPS Project Closing-Generation MM Logistics Invoice Verification ISU UCES - Utility Customer E--ServicePS Project Initiation-Transmission MM Physical Inventory FI Accounts RecievablesPS Project Planning-Transmission MM Gate Pass System FI Accounts PayablesPS Project Execution-Transmission PM Organization Structure FI Asset AccountingPS Project Monitoring & Control-Transmission PM Master Data FI Cash & BankPS Project Closing-Transmission PM Breakdown Maintenance FI General LedgerPS Project Initiation-Distribution PM Work Permit Management FI TaxationPS Project Planning-Distribution PM Preventive Maintenance CO ControllingPS Project Execution-Distribution PM Corrective/General maintenance TRM Cash FlowPS Project Monitoring & Control-Distribution PM Condition Based Maintenance TRM Tresurary InvestmentPS Project Closing-Distribution PM Caliberation Process TRM Trade FinanceSD Order Related Billing PM Refurbishment Process TRM ForexSD Delivery Related Billing PM Shutdown/Turn-around Management TRM BorrowingsSD Milestone Billing PM Phase in of Equipment BPC PlanningSD Periodic Billing PM Phase out of Equipment BPC ConsolidationSD Intercompany Billing PM Failiure Mode Effect Analysis BIBO Analytics
Major processes /areas covered
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• FMEA / RCMO (Failure Mode and Effect Analysis/ Reliability Centered Maintenance Operations) • MRS ( Workforce Scheduling) • WPM (Work Permit Management) – E-PTW • MII (Operational System integration for condition based maintenance and operational parameters) • SYCLO Mobile Work Manager - Field services through mobile devices
Generation • FSCM - Fuel Supply Chain
Management & Truck Tracking solution (Fuel Procurement and logistics, Through Road, Rail or Marine)
Transmission & Distribution
• LAM (Linear Asset Management)
Distribution
• BCM (Call Center Management- IVRS)
• UCES – Utility Customer e-Service (Customer Portal)
For Generation, Transmission & Distribution BusinessCommon to all
Exclusively for
Major processes /areas covered
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SMAC (Social Media, Mobility , Analytics & Cloud)
• Social Media – Collaboration tool (SAP Success Factor JAM) • Mobility –
• MDM (Mobile Device Management) and AM Application Management through SAP AFARIA, • BO Mobile, • Syclo – SAP Work Manager • Fiori for Employee Apps – Leave Request, Leave Approval and travel Approval appand • Safety Issue App • Customer Engagement App
• Analytics - BW/BO – • BW on HANA/Business Objects • BPC - Consolidation, • SSM - SAP Strategy Management
• Cloud – • Success Factors JAM • and e-sourcing through Ariba
New Dimensional Products• NetWeaver Enterprise Portal • ESS on EHP7 using UI5 functionality • Document Management through Open Text
• Vendor Invoice Management (Procurement / Finance) • Employee File Management (HR) • Archive Link/Document Access
• GRC - Governance Risk and Control • Master Data Governance
Major processes /areas covered in Saarthi
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Contents
Tata Power – an overview
Business Transformation Journey at Tata Power
Strengthen Penetration & Utilization of SAP
Key Differentiators
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Key Aspects as Differentiators
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SAP Conversion Index
▪ Achieve SAP conversion by ensuring movement of business processes currently in manual or in other application into SAP
▪ SAP conversion will ensure standardization, integration and transparency across the entire organization
▪ Green factor
Decision Enabler
▪ Enhance decision making capability through:
▪ Greater ability to access and analyze data
▪ Decision making, with the help of Multi-dimensional analysis
▪ Better response times during exceptions and specific events
▪ Improved employee satisfaction
Identify Value Levers
▪ Establish linkages between project objectives, processes and technology enablers
▪ Identify value levers across business processes which will help provide tangible benefits e.g.: ▪ Reduction in lead
time ▪ Faster response time ▪ Increased customer
satisfaction ▪ Improved statutory
compliance, etc..
Streamlining Processes
▪ Streamline business processes through: ▪ Process
Standardization ▪ Process Simplification ▪ Process Enrichment ▪ Process Elimination
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Key Differentiators
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As part of project Saarthi we are measuring effectiveness index of the project through following key differentiators –
Key Differentiators FICO TRM PS PM MM HR ISU SD Total
Process Simplification (Enrichment or Elimination)
28 4 3 4 14 6 14 2 75
Conversion Index 18 1 14 7 9 15 9 5 78
Decision Enablers 10 1 3 4 2 4 5 1 30
Learning 2 - - - 1 2 5
Value Realization 11 3 3 3 4 3 3 1 31
Green Factor 2 - 2 3 2 1 2 1 13
Total 71 9 25 21 32 29 35 10 232
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Architecture
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SCoE RoadmapOne SAP for ALL
Achieving ExcellenceExtend to group companies /
Enhancing the UsageAdoption of latest version of SAP
and new dimension products
Present
Wave 1
Wave 3
Wave 2Wave 1
Revamping the Infra – capacity enhancement, DR site etc.
Wave: Logical grouping of activities/projects within a time period.
Sustenance and maturity
Wave 1
Project Saarthi & Support Existing SAP landscape
Strengthen Penetration & Utilization of ICT Systems
Ensure Business Transformation through effective Integration & Collaboration
Be lead adopters of technology & innovation Benchmark for other utilities
Wave 2
Increase coverage & business empowerment
External Consultancy – under Power ICT
Governance framework through GRC
Analytics by Exception and Information on move
FY – 2013-15 FY – 2015-17 FY – 2017-19
Enhance internal customer satisfaction
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Enabling Business Transformation through SAP
• Access to all through NetWeaver portal – Password management solution for all
applications on portal • Digitization of Enterprise Content: to make the required information available through SAP
• Digitisation of documents – All paper based records (Employee),
• Digitization of Drawings & Manuals - for field force on mobile device during maintenance activity.
• Mobility for Employee – Fiori : Leave Request, Leave Approval and Travel Approval -
completed • Mobility to field force –
• Maximize the use of Mobile Applications in operations maintenance and operation – 250 users enabled
• Customer complaint handling through mobile handheld.
• Mobility for Customer – • Extend customer service by connecting them through mobile solutions to gain customer affection
• Enhance the coverage and usage of our Social Media platform – “Manthan” across Tata
Power Group companies, associates and key stakeholders
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Tata Power Safety Incident Reporting App
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Tata Power “Suraksha” Mobile App
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Log in Screen for the “Suraksha” App. Home Screen - Dashboard
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Tata Power “Suraksha” Mobile App
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Incident Details Screen Attach Images Captured Submit Issue with Details
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Tata Power “Suraksha” Mobile App
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Incident Reported in SAP Confirmation
Reports as per Date Range Selection
My Reported Issues
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Tata Power Customer APP
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Customer App – (SAP Multi Channel Foundation- MCF) Key Features
Mobile App for Tata Power Customers to access key information on their mobile devices.
– Managing online accounts & customer detail – View Bills in PDF Format for past 12 months. – View past 12 months electricity consumption trend and Payment history – Make bill payments using Net banking, Credit Card and Debit Card. – Registering Query, Request and Complaint with history. – Feedback-Suggestions for Tata Power / Report Theft. – Document Centre – Various application forms in PDF. – Viewing Meter Reading date – Viewing Outage info etc. – Flash Notification to consumers for important updates. – Social Media (Facebook, Twitter & YouTube launch through app). – Rate the Mobile App (Play store).
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Splash and First Screen
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Registration and Post Login
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Consumption and Payment History
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Bill Payment and Query/Complaint
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Website: www.tatapower.com
Email ID: [email protected]
Contact No: +91-8097-001-155, +91-9920-078-066
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