Enabling Business Growth using Multi-models€¦ · What is COBIT 5? A Business Framework for the...
Transcript of Enabling Business Growth using Multi-models€¦ · What is COBIT 5? A Business Framework for the...
© Copyright Software Engineering Competence Center 2017
Software Engineering Competence Center
Enabling Business Growth
using Multi-models
Presented by: Madiha Hassan & Sally HassanDate: 17th October 2017
© Copyright Software Engineering Competence Center 2017
Agenda
Part (I)
Introduction
Frameworks Helicopter view
Part (II)
Mapping between frameworks
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Recall for happy moment
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Achieve business growth
Performance
Product\Service
Project
Process
Compliance
Regulation
Mandates
Business
Increasemarket share
Improve cost\cycle time
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Decision is needed !!
Agile
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“One size does not fit all”
We need multiple improvement technologies
that are:
Concurrently implemented
At different hierarchical levels
Across different organizational functions
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Why multi-model improvement?
Business challenges are complex, non monolithic
and require the right combination of capability
targeted to business needs.
Using multiple models allow organizations to:
Achieve the outcome appropriate to the type of
work they do (CMMI constellations)
Support governance (COBIT)
Support & enhance IT services context (ITIL)
Develop & sustain quality management system
(ISO9001)
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Challenges
Unclear relationships between technologies
(overlaps\differentiators)
Independent and non-aligned improvement
projects
Technology ownership
Training & resources
Change management
Senior management understanding and
sponsorship
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Harmonization is needed
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Harmonization layers
• Mission
• Technology selection & compositionStrategy
• Robust process architecture and standard processes
• Aligned with organizational mission
• Comprises properties of technologies of interestDesign
• Improvement infrastructure and resources
• Improvement project portfolios
• Measurement system
• Audit and appraisal
Implementation
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Helicopter View
Governance of Enterprise IT (GEIT) &
IT Service Management (ITSM) frameworks
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What is CMMI?
The Capability Maturity Model Integration (CMMI) is
a world-class performance improvement framework
for competitive organizations.
CMMI provides a set of practices for improving
processes, resulting in a performance improvement
system that paves the way for better operations
and performance.
Maturity Level 1(Adhoc\Chaotic)
Maturity Level 2(Managed)
Maturity Level 3(Defined)
Maturity Level 4(Quantitatively Managed)
Maturity Level 5(Optimizing)
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CMMI Constellations
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CMMI V2.0
Mar 18
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What is ITIL?
ITIL (IT Infrastructure
Library) is a public
framework that describes
Best Practice in IT
service management.
ITIL focuses on the
continual measurement
and improvement of the
quality of IT service
delivered, from both a
business and a customer
perspective.
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What is COBIT 5?
A Business Framework for the Governance and Management of Enterprise IT developed by ISACA
COBIT 5 brings together five principles that allow the enterprise to build an effective governance and management framework based on a holistic set of seven enablers that optimises information and technology investment and use for the benefit of stakeholders.
ISACA – Information Systems Audit and Control Association. ITGI – IT
Governance Institute
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Goals Cascade
ISACA – Information Systems Audit and Control Association. ITGI – IT Governance Institute
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Enabling a holistic approach
ISACA – Information Systems Audit and Control Association. ITGI – IT Governance Institute
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COBIT 5 – Process Reference Model
© 2012 ISACA. All rights reserved.
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Separating Governance from Management
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COBIT 5 & Other models
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Differentiation – view (1)
Why
What
How
COBIT
CMMI-SVC
ITIL
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Differentiation – view (2)
Compliance
Process Performance
IT services performance
COBIT
CMMI-SVC
ITIL
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Software Engineering Competence Center
Enabling Business Growth
using Multi-models
Part II
Presented by: Madiha Hassan Date: 17th October 2017