1. Measuring empowerment in frontline executives

2. The Team Arun Sitaraman 2 Jayjity Chakraborty 14 Sunitha Sivadasan 39 Aditi Mahapadi 40 Soham Khatri 41 Sanskruti Jaiswal 48 Abhishek Arekar 54 Preeti Singh 56

3. What is employeeempowerment? Degree of responsibility and authority given to an employee. Accepting accountability for the employees work. Unless empowerment starts at the top, its going nowhere

4. Power abuse Pros Cons Worker satisfaction Quality of work Not everyone can take Productivity decisions Profitability Conflict can increase Competitiveness Too much responsibility for some employees Managers should be trained to facilitate sharing of informationEmpowerment comes from teaching others things they can do to become less dependenton you

5. Key Findings from Literature Review Strategy and execution is one Environment of trust Effective communication Adequate training Recognition and rewards Long-term benefits for organization

6. Research objective Give people information to act; then look for magic to

7. Factors influencing empowerment Communication and information flow Training and Decision skill making development Incentives and Autonomy Empowerment support New boundaries help everyone learn to act with responsibility and

8. Customer-oriented organization "Empowermen t means that management vests decision- making or approval authority in employees where, traditionally, such authority was a managerial prerogative.Every misteak is an opportunity to increase competence

9. Research Methodology Sampling Plan Data collection Primary research -Questionnaire Secondary research -Research papers -Books -Articles on internet

10. Telecom Hotel IT Retail Sectors covered Empowerment also means you are accountable for results

11. Data analysis ANOVA the Anova test is the initial step in identifying factors that are influencing a given data set. After ANOVA test is performed the analyst is able to perform the further analysis. HYPOTHESIS FORMULATION H0 : There is no significant difference in the level of empowerment in the four sectorsH1 :There is a significant difference in the level of empowerment in the four sectorsInference: There is no significant difference in the parameters considered

12. Data analysis Chi square test HYPOTHESIS FORMULATION H0 : There is no relation between the parameters considered and the level of empowerment in different sectors H1 : There is a relation between the parameters considered and the level of empowerment in different sectors Inference: Close relation exists between the 2 attributes Mean Mode

13. Sector-Wise Analysis RETAIL TELECOM Empowerment Level Empowerment Level (%) (%) 76.47 72.23 76.67 83.34 75.00 65.15 66.15 56.00 51.14 45.00Communication : 76.47% Knowledge Quotient : 83.34%Appraisals : 51.14% Decision Making : 45.00%

14. Sector-Wise Analysis HOSPITALITY IT Empowerment Level Empowerment Level (%) (%) 73.33 66.67 81.25 78.00 70.00 63.50 53.10 49.60 48.00 31.00Appraisals : 81.25% Communication : 78.00%Decision Making : 31.00% Decision Making : 48.00%

15. Level of Empowerment inDifferent Sectors100 90 80 73.2 70 66.33 60 61.07 61.82 50 empowerment 40 30 20 10 0 IT Telecom Retail Hotel

16. Key Findings Communication and Training have the highest levels of empowerment Decision making and Autonomy have the lowest levels of empowerment Overall level of empowerment is similar in all the sectors

17. Recommendations Demonstrate that you value people Share goals and direction Provide Information for decision making Delegate authority and impact opportunities, not just more work Provide frequent feedback Help employees feel rewarded and recognized for empowerment

18. THANK YOU