Empowering the Connected Community to Manage Critical...

© 2016 BlackBerry. All Rights Reserved. 1

1

Empowering the Connected Community to Manage Critical Events

Anthony Toric, BlackBerry Technical Sales Lead & Paul Neyman, BlackBerry Senior Sales Account Manager

© 2016 BlackBerry. All Rights Reserved. 2© 2016 BlackBerry. All Rights Reserved. 2

-5.1%Decrease in police officers since 20111

78%Identified ability to interoperate as their top

communication need2

70%Of agencies find it critical for first

responders to have real time access to data3

MOBILITY DRIVERS IN PUBLIC SAFETY

1http://www.statcan.gc.ca/pub/85-002-x/2016001/article/14323-eng.htm2http://www.goldenstateinc.com/downloads/motorola/whitepapers/motorola_public_safety_survey.pdf3http://www.goldenstateinc.com/downloads/motorola/whitepapers/motorola_public_safety_survey.pdf

© 2016 BlackBerry. All Rights Reserved. 3© 2016 BlackBerry. All Rights Reserved. 3

-11%Decrease in police officers since 20101

78%Identified ability to interoperate as their top

communication need2

70%Of agencies find it critical for first

responders to have real time access to data3

MOBILITY DRIVERS IN PUBLIC SAFETY

1http://www.statcan.gc.ca/pub/85-002-x/2016001/article/14323-eng.htm2http://www.goldenstateinc.com/downloads/motorola/whitepapers/motorola_public_safety_survey.pdf3http://www.goldenstateinc.com/downloads/motorola/whitepapers/motorola_public_safety_survey.pdf


Public Safety: Use Cases across the Continuum

of Emergency Response

Alerting

Accept/Reject

Map the locationPictures/Video

Secure

MessagingSecure

CallingSecure File

SharingIncident

Coordination

Evidence

Gathering

Criminal

InvestigationData

(Records)

ManagementProsecutor’s

Office

Emergency

Dispatch CAD

Supervisor

Awareness


BlackBerry Public Safety Reference Architecture

POLICE STATION EXTERNAL STAKEHOLDERSFIELD OFFICERS

CRIME SCENE


BlackBerry Public Safety Reference ArchitecturePOLICE STATION EXTERNAL STAKEHOLDERS

FIELD OFFICERS

CRIME SCENE

Criminal investigations

Supervisor awareness

Data and records gathering

Incident coordination

Evidence gathering


SCENARIO:

A shopping mall has come under the

threat of a suspicious package.

After the emergency dispatch, police

officer arrives on scene.

Officer collects photo data and

immediately shares it with police HQ,

fire and emergency services.

To manage to size of situation Police

HQ sends an immediate alert requesting

an explosives and contaminants expert,

and 10 additional personnel from off-

duty officers in the area. Application

shows officers’ location in real-time.

Officers nearby check-in to meet the

request. Checked-in officers report on

scene.

Police immediately sends an alert to

surrounding schools with detailed

documents of evacuation instructions.

Perimeter is established, threat

neutralized.

Firefighter

School

Police

Headquarters

Mall

(Suspicious

Package)

Off-Duty

Officers

Paramedic

Public Safety Use Case: Incident Coordination

Empowering the Connected Community to Manage Critical Events with AtHoc


AtHoc - Making the World Safer

Offering: Networked Crisis CommunicationCustomers: Government & Global

Enterprise Demand Drivers

▪ Global awareness to threats

▪ Mobility and connectivity

▪ Cyber security awareness

▪ Cross-organization info-sharing

mandated by gov’t and industry

▪ Need for early warning and

accounting for personnel in crisis

spans commercial and gov’t

A secure enterprise platform for crisis communication within and across organizations

for personnel safety and business resiliency

American

Red Cross

Raleigh-Durham

Int’l Airport Account

Gain real-time visibility into your

personnel safety and status

Connect

Connect teams within

and across organizations

Collect

Capture critical information

to achieve situational

awareness

Alert

Notify Anyone, anywhere, on

any device

Canadian House

of Commons

Department of

Homeland Security

US Department

of Defense

Pentagon Force

Protection Agency

US Dept. of

Veterans Affairs

Great Western

Railway - UK


Executive Summary

High confidence for success in global crisis

communications

– AtHoc Alerts™ - Easy user interface to create,

save, manage and publish alerts

• Multiple means of message delivery: phone

calls, SMS text message, email, smart apps

• Take polls of any incidents to assess status

of personnel and situation

– AtHoc Connect™ Ability to invite affiliate

agencies to securely connect and

receive/exchange critical alerts for situational

awareness

– AtHoc Collect™ - Gives Field First Responders

Ability to Report and Geo-tag Incidents to share

with HQ, Leadership and other First Responders

Deep experience in crisis communications; best practices

from customers to share

– General Electric, Sumitomo Corp of the

Americas, Warner Brothers, Microsoft

– US Dept of Defense; US Dept of Homeland

Security

– Parliament of Canada

– Kaiser Permanente Healthcare, Baylor Scott &

White, Children’s Medical Center

– Macquarie University


HealthcareUS Veterans AffairsENTERPRISE WIDE Kaiser Permanente

San Diego Naval Medical Center Baylor Medical

Scott and WhiteHealthcare

Walter ReedNational Health Center

Enterprise

Defense US Army US Navy US Air Force US Marines Pentagon Force Protection

GovernmentUS Coast Guard

ENTERPRISE WIDE

Department of Energy - Oxford

US Customs & Border Protection

TSAENTERPRISE WIDE

US Department of Agriculture

US Patent and Trademark

Department of Homeland Security

AtHoc - A TRUSTED GLOBAL PLATFORM


Emergency Communication Use Case Example:

Port of Houston Authority “Situational Awareness”

Police

Scenario: a boat is capsized and on fire in the port of Houston

• After receiving Athoc notification, the Port and the Police rebroadcast emergency alerts to other critical

stakeholders and continue to manage the crisis via Athoc alerts

• Via AtHoc, they notify a major local manufacturer to notify its employees that key travel routes will be shutdown

and to use alternative routes at shift end to avoid potential delays and traffic jams

• Notify local hospital ER that injured will be coming soon and send pictures of injuries and wounds so hospital can

prepare and staff accordingly

• Use AtHoc Connect to coordinate the evacuation logistics

• Provide real time updates with key stake holder at the police stationLocal business

Fire Station

IncidentOrganization

• Issues Alerts

• Accounts for Personnel

• Collects and Analyzes data

• Connects with all stakeholders

“We needed to have powerful two-way emergency communications, and AtHoc was willing to make it happen…. Smaller cities and communities may not have funds available for the infrastructure to have their own emergency notifications systems. AtHoc helps us address that challenge.”

Colin Rizzo, Emergency Manager, Port of Houston Authority

Employee

• Collects data

• Checks in – Accounting

• Receives Alerts


Canadian Parliament Active Shooter Uncovers Emergency Communication Challenges

• An active shooter attack at the Canadian Parliament buildings in Ottawa highlights serious

challenges in the chain of emergency response, and end-user language preferences

• On October 22, 2014, a lone gunman entered the Centre Block of the Canadian Parliament

in Ottawa and opened fire. He managed to kill a soldier on ceremonial duty and injure three

others before he was killed by security officers.

• Following the attack and its subsequent investigations, security procedures were heightened

for all areas of Parliament Hill. These included the development of the Parliamentary

Emergency Notification System (ENS) as well as the introduction of a new security force

called the Parliamentary Protective Service (PPS).

• The solution that the team devised focuses on tailoring the emergency alerts to the end

user’s language preference instead of broadcasting everything bilingually. This entails:

– Issuing unilingual alerts for key emergency scenarios to each end user

– Allowing each end-user to set their language preference for crisis communication

– Delivering a unified alert experience across multiple alert vehicles, like email, onscreen pop-up and

SMS/IM


Be confident your

communications reach

connected organizations

Connect with

organizations you care

about in your community

Receive information from

other organizations and

external content feeds

Networked Crisis Communication Is Here


Smart, Connected Cities in Action


Thank you

Questions?

Contact:

Chris Szajna, Product Sales Specialist

AtHoc, A Division of BlackBerry

[email protected]

Sinisha Patkovic, VP Government Solutions

BlackBerry

[email protected]

Georges Piccini, Account Executive

BlackBerry

[email protected]

mailto:[email protected]




Thank you

Questions?

Contact:

Chris Szajna, Product Sales SpecialistAtHoc, A Division of [email protected]

Anthony Toric, Technical Sales Lead [email protected]




Thank you

Questions?

Contact:

Paul Neyman, Product Specialist ManagerAtHoc, A Division of [email protected]

Anthony Toric, Technical Sales Lead [email protected]




Thank you

Questions?

Contact:

Paul Neyman, Product Specialist ManagerAtHoc, A Division of [email protected]

Joe Murphy, Public Sector Sales Director BlackBerry [email protected]



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