Employers' Association 2013 Training Directory

2013 Training Directory

Your professional development partner

— Membership Services 2

— Your Professional Development Partner 4

— NZTE Management Capability Vouchers 6

— 2013 Training Calendar 7

— Programmes + Workshops 15

—— Leadership Development 16

—— Managing People + Teams 20

—— Health and Safety 30

—— Project + Operational Management 36

—— Communication + Engagement 40

—— Accounting + Finance 50

—— Strategy + Innovation 52

—— Environment + Energy 55

—— Sales, Marketing + Customer Service 56

—— Export 64

—— Qualifications 68

— Find a Programme A - Z 70

— Your Business Partners 72

We are pleased to present our 2013 Training Directory which outlines our extensive range of high-impact expert-facilitated professional development training programmes, courses, workshops, and qualifications.

The Otago Southland Employers’ Association is a trusted business partner that has been providing flexible access to quality-based, value-driven professional services and business support to our 1400 plus member organisations for over 120 years.

Our aim is to provide you with

▪ The very best of highly personal local support, training and events for enterprise and networking ▪ Easy access to regional and national initiatives, lobbying, representation and resources that help build enterprise

capability and success.

To learn more about our training curriculum or if you need advice to develop your 2013 professional development plan, please contact one of our learning consultants.

We look forward to working with you, your team and your organisation throughout 2013.

John Scandrett Chief Executive Officer

Our vision, your success

Being a member has its advantages!

Your Employment Law PartnerCommitted to providing members with the best possible result, our employment lawyers and advisors are highly experienced in all areas of employment law, including representation, mediation, bargaining and advice.From recruitment to termination, employing staff can be a minefield. Do you have the correct employment agreements in place? Are you confident you're paying the right amount? Available at member-discounted rates, our team of employment lawyers and advisors are based in Dunedin, Invercargill and Central Otago and provide members with a wide-range of services and advice including

Employment — Terms of employment, negotiation of and employment agreements — Holidays and leave — Payroll and KiwiSaver — Performance and disciplinary — Terminating employment (redundancy, restructuring, performance and capability) — Representation at Mediation, the Employment Relations Authority and Employment

Court; ACC reviews and appeals; Health and Safety prosecutions, and at Human Rights and Privacy Tribunal Hearings

— Bullying, sexual harassment, dishonesty or theft — Understanding good faith in the employment relationship — Remuneration (including Wage and Salary survey) — Flexible working legislation

Human Resources — Recruitment and induction — Job Descriptions — Performance management and appraisals — Exit strategy

Training — Public and in-house training workshops, and — One-on-one coaching to build your organisations capability.

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Your Health and Safety PartnerGood health and safety systems are essential for all businesses.

The Employers' Association offers a wide range of health and safety workshops and have an experienced in-house health and safety team who are on-hand to help you with your health and safety requirements, including

— Design of health and safety systems — Reviewing your health and safety documentation and

policies — Hazard identification and analysis — Pre-audits reviews for ACC Workplace Safety Management

programmes — Work station, office and wider work activities assessment — Practical assistance with on-going health and safety issues

in your workplace through discussions and attendance at meetings

— Development of strategies to deal with health and safety issues, for example, stress, rehabilitation, work related health issues

— Public and in-house training workshops plus one-on-one coaching to build your organisations capability.

Your Professional Development PartnerCollectively the Employers' Association, NZIM Learning and Development, She's Motivated and ExportNZ offer a leading edge range of high-impact professional development training programmes, courses, workshops and qualifications across our region, all at members' rates.

Membership AdvantagesAdvocacy When you join the Employers' Association you also become a member of BusinessNZ, New Zealand's most influential voice for business and employers. This also gives members access to

— ExportNZ — ManufacturingNZ — BuyNZ — Sustainable Business

Business Mentors The Employers' Association are the Otago agent for Business Mentors New Zealand, a charitable trust founded to provide mentoring services to small businesses.

Conferences, Events and NetworkingAs an Employers' Association member, your business will be plugged into all our conference and networking events.

Information and ResourcesYou will have access to a range of resources and information, including a complimentary subscription to our Update magazine, attendance at our regular employer briefing sessions, access to the nation's most comprehensive wage and salary survey, employer guides on a range of topics plus much more....

She’s Motivated She's Motivated, launched in 2010, motivates, inspires and supports women across Otago and Southland. She's Motivated has three facets - networking, mentoring, events and training. Designed by women, for women.

Typically one-off calls of up to 15 minutes in length are FREE. Member-discounted rates will normally apply for longer calls.

The Employers’ Association is committed to building successful businesses through learning and development.

Collectively, the Employers Association, NZIM Learning and Development, She’s Motivated and ExportNZ offer one of the most comprehensive training curriculum in our region.

You will deal with a dedicated team of learning professionals. We believe in an inspiring, engaging and challenging, but safe, learning environment.

In addition to our own specialist employment and health and safety teams, we also partner with some of New Zealand’s most experienced facilitators who are carefully selected for their practical experience, subject matter expertise and their skills to bring the learning alive.

Otago Southland Employers' Association is registered to accept New Zealand Trade and Enterprise (NZTE) capability development vouchers.

As a member, you have access to all Employers’ Association, NZIM Learning and Development, She’s Motivated and ExportNZ training programmes, and high-quality business conferences and events, all at members rates.

Contact us to begin your training and development today!

Joanne O'ConnorTraining Manager

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Your Professional Development Partner

Public Programmes for the IndividualWe offer a full calendar of public training programmes and workshops throughout the year across eleven categories

Leadership Development Managing People + Teams Health and Safety Project + Operational Management Communication + Engagement Accounting + Finance Strategy + Innovation Environment + Energy Sales, Marketing + Customer Service Export

Qualifications

Programmes have been designed to provide businesses, corporates, government departments, managers, leaders, individuals and teams with what they need to achieve their business and life goals, develop personal skills and improve performance, productivity and effectiveness.

Public training programmes provide the opportunity to discuss ideas and network with people from other businesses and industries.

In-House Programmes for the TeamAll of our public training programmes can be delivered in-house exclusively for your team. In-house training offers you the flexibility, impact, confidentially and expertise when, where and the way you need it, with the option of having the programme tailored to your organisations specific needs. Contact us for a training proposal.

Customised Programmes for the OrganisationWe encourage you to contact us to discuss ways we can partner with you to develop and customise a training programme which can support your organisations strategic objectives and focus on your teams unique learning and development needs.

Advanced StudyWe offer the opportunity to complete nationally recognised NZQA certificate and diploma programmes.

As a member, you have access to all Employers’ Association, NZIM Learning and Development, ExportNZ and She’s

Motivated training programmes, business conferences and events,

all at members’ rates.

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NZTE Capability Development VouchersBusinesses may qualify for vouchers to help pay for services such as training workshops, courses and coaching that build the management capabilities of their owners, operators and key managers.

NZTE Capability Development vouchers are available through Regional Business Partners around New Zealand. Regional Business Partners will assess local businesses to determine what their needs are, and assist them with a plan to help them develop, grow and innovate.

Do I qualify for funding?To be eligible for the vouchers your business must ▪ Have fewer than 50 full time employees ▪ Be registered for GST in New Zealand ▪ Be operating in a commercial environment ▪ Be privately owned or a Maori Trust under the Te Ture Whenua Maori Act 1993 ▪ Demonstrate a desire to innovate and grow.

What can vouchers be used for?Vouchers may be used to help businesses pay for up 50 percent of the cost of services (up to a maximum value of $5000 excluding GST) from registered training providers that improve management capabilities in targeted areas.

Otago Southland Employers' Association is a registered training provider. Training programmes, courses, workshops and qualifications that are approved for voucher redemption are included in this directory (look for the NZTE approved).

For further information please contact us or your Regional Business Partner

Otago | Otago Chamber of Commerce — P | 03 479 0181

Southland | Venture Southland — P | 03 211 1400

How can the NZTE voucher programme help you?

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Training Calendar

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2013 TRAINING CALENDAR INVERCARGILLLeadership Development PAGE DAY/S FEB MAR APR MAY JUN JUL AUG SEP OCT NOV

Basics of People Leadership 16 1 day 13

Business Ethics 17 1 day 6

Facilitation Skills 17 2 days ● 25

Four Quadrant Leadership 18 3 days 29 13

Leadership in Action 19 2 days 28

♀ Leadership for Women 19 2 days 19

Managing People + Teams FEB MAR APR MAY JUN JUL AUG SEP OCT NOV

Bullying in the Workplace 20 ½ day 6

Confidently Manage the Performance of your Team 21 1 day 20

Courageous Conversations 21 1 day 19 14

How to Manage + Lead Successfully 22 2 days 27

Human Resource Management 22 2 days * 8

Introduction to Employment Law 23 ½ day 15

Payroll - Calculating Holiday Pay + Wages 23 ½ day 11

Performance, Discipline + Procedural Fairness 24 1 day 21

Recruitment + Selection 24 1 day

Restructuring + Redundancy 25 ½ day 4 12

Team Leader - Building Effective Teams 26 3 days ● 6

Team Leader - Essential Skills 26 3 days ● 15

Team Leader - Operation Management 27 3 days ●The Aging Workforce - Challenges + Options 27 ½ day

The Generation Challenge 27 ½ day

♀ Working in a Senior Management Team 28 ½ day

Workplace Assessment 28 2 days ● 17

Lunchbox workshops - Parental Leave, Privacy is Goodfor Business, Trial + Probation Periods, Warnings

29 1½ hours 18 20 11 26

Health and Safety FEB MAR APR MAY JUN JUL AUG SEP OCT NOV

Accident + Incident Investigation 30 ½ day 7

Engaging Contractors 31 ½ day 4

Hazard Management 31 2½ hours 14

Health and Safety Representative Training - Stage 1 32 2 days ♦ 21 8 12 3

Health and Safety Representative Training - Stage 2 32 2 days ♦ 13 25

Health and Safety Representative Training - Stage 3 33 2 days ♦ 4

Health and Safety Responsibilities for Team Leaders 34 1 day 12

Health and Safety Responsibilities for Managers 34 ½ day 29 28

Implementing + Running Effective Safety Committees 35 ½ day

Preparing for an ACC Health and Safety Audit 35 ½ day

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DUNEDIN R E G I O N SFEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC MAR APR MAY JUN JUL AUG SEP OCT NOV Member Non Member

1 5 (Queenstown) $425 $610

$585 $750

$1100 $1500

13 $1375 $1750

22 $1500 $1875

11 $1250 $1695

FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC MAR APR MAY JUN JUL AUG SEP OCT NOV

2 $250 $395

10 $585 $750

10 (Queenstown) 18 $585 $750

5 (Queenstown) 23 $895 $1150

$1350 $1750

2 $250 $395

5 28 (Queenstown) $250 $395

24 $425 $610

$425 $610

7 $250 $395

$1500 $1950

$1500 $1950

4 $1500 $1950

$310 $395

$310 $395

17 $250 $395

$1200 $1500

1 6 1 5 $69 $99


1 (Queenstown) 10 $250 $395

4 7 (Alexandra) (Oamaru) 2 $250 $395

5 (Cromwell) 5 (Oamaru) 11 $210 $340

18 13 22 16 2 (Queenstown) 2 17 (Oamaru) $585 $670

11 7 (Queenstown) 18 26 (Oamaru) $585 $670

26 (Queenstown) 7 $585 $670

8 $425 $610

27 15 18 (Oamaru) 27 (Alexandra) $250 $395

$250 $395

$250 $395

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2013 TRAINING CALENDAR INVERCARGILLProject + Operational Management FEB MAR APR MAY JUN JUL AUG SEP OCT NOV

Audit Training 36 1 day ● 20

Business Process Improvement 37 1 day

LEAN Thinking 37 2 days

Operations Management 38 2 days *

Project Management for Administrators 38 1 day 5

Practical Project Management 39 2 days 16

Project Risk Management 39 1 day 18

Communication + Engagement FEB MAR APR MAY JUN JUL AUG SEP OCT NOV

Assertiveness Skills Training 40 ½ day 23

Building Relationship Versatility 41 2 days 20

Business Writing Skills 41 1 day 16

Communication Skills 42 1 day 21

Developing Effective Speech 42 1 day 18

Effective Meeting Management 43 ½ day 6

Effective Use of Time 43 1 day 18

E-mail Etiquette 44 ½ day 6

Emotional Intelligence 44 1 day 21

Employee Engagement 45 1 day 7

Essential Skills for the Administrator 45 1 day 9

Managing Stress 46 1 day 22

Needs Analysis and Programme Design 46 2 days ●Presentation Skills 47 2 days 30

Public Speaking Skills 47 1 day

♀ Public Speaking Skills for Women 47 1 day 20

Report + Proposal Writing 48 1 day 15

The Art of Minute Taking 48 1 day 8

Time + Self Management 49 1 day 18

Train the Trainer 49 4 days ●Accounting + Finance FEB MAR APR MAY JUN JUL AUG SEP OCT NOV

Accounting for Non Accountants - Stage One 50 2 days 10

Accounting for Non Accountants - Stage Two 51 2 days 12

Business Finance 51 2 days *

Strategy + Innovation FEB MAR APR MAY JUN JUL AUG SEP OCT NOV

Change Management 52 2 days *

Governance Best Practice 53 1 day 28

Innovation Management 53 1 day

Problem Solving + Decision Making 54 1 day 14

Strategic Management 54 2 days * 18 10

DUNEDIN REGIONS MEMBER NON MEMBER

FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC MAR APR MAY JUN JUL AUG SEP OCT NOV MEMBER NON MEMBER

2 $550 $725

10 $550 $725

$1500 $1875

7 $1350 $1750

$525 $695

12 $1075 $1425

14 $550 $725


4 $250 $395

10 $1375 $1750

6 $525 $695

11 $585 $750

$425 $610

22 $295 $400

21 25 (Queenstown) $550 $725

22 $295 $400

9 $550 $725

$585 $750

21 $525 $695

8 $550 $725

18 $1100 $1500

18 $1025 $1395

14 (Queenstown) 24 $425 $610

7 $425 $610

11 $550 $725

20 $525 $695

9 $585 $750

$2000 $2650


25 12 $895 $1150

$895 $1150

27 $1350 $1750


14 $1350 $1750

19 $585 $750

15 $510 $650

$550 $725

$1350 $1750 11

2013 TRAINING CALENDAR INVERCARGILLEnvironment + Energy FEB MAR APR MAY JUN JUL AUG SEP OCT NOV

Electricity Essentials - How to get the best deals 55 ½ day

Sales, Marketing + Customer Service FEB MAR APR MAY JUN JUL AUG SEP OCT NOV

Better Business by Phone 56 2 hours

Delivering Great Customer Care 57 ½ day 17

Essential Selling Skills 58 2 days 15

Event Management 57 1 day

How to Handle Difficult Customers 59 ½ day 17

How to Improve your Sales Figures 59 1 day 18

Marketing - Understanding the Essentials 60 ½ day 14

Media Training + PR 60 1 day 10

Negotiation Skills 61 2 days

Professional Reception Skills 61 1 day 7

♀ Small Business Promotion 62 ½ day

Successful Marketing - Traditional + Online 62 ½ day 17

♀ Lunchbox workshop - Make your Website Work Smarter 63 1 hour

Export FEB MAR APR MAY JUN JUL AUG SEP OCT NOV

Cultural Awareness in Foreign Markets 64 ½ day

Export Processes - Getting Ready 65 ½ day

Export Processes - Market Entry Strategy Planning 65 ½ day

International Trade Documentation 66 ½ day

Making the Most of Trade Shows 66 ½ day

Market Research Implementation 67 ½ day

Preparation for Marketing Online 67 ½ day

Qualifications FEB MAR APR MAY JUN JUL AUG SEP OCT NOV

National Certificate in Adult Education and Training 68 8 days ● 25 17

National Certificate in Business (FLM) 69 9 days ● 6 15

NZIM Diploma in Management (Advanced) 69 18 days * 8

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Employers’ Association Export New Zealand New Zealand Institute of Management ♀ She’s Motivated

Approved for NZTE Capability Development voucher programme - refer page 6 * Course credits towards NZIM Diploma in Management (Advanced) - refer to page 69 ♦ Funded Rate $150 + GST (ACC) - refer page 33 ● Unit standard optional

All dates are correct at time of printing. New course dates and programmes will be scheduled throughout 2013. Terms and conditions available on request. All prices are GST exclusive.

Key

DUNEDIN REGIONSFEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC MAR APR MAY JUN JUL AUG SEP OCT NOV MEMBER NON MEMBER

15 $425 $610


$210 $295

23 $295 $375

$895 $1150

18 $525 $695

23 $295 $375

24 $510 $650

16 $250 $395

9 $425 $610

8 $895 $1150

19 $525 $695

21 $250 $395

30 $250 $39527 $25 $35


$250 $395

$250 $395

$250 $395

$250 $395

$250 $395

$250 $395

$250 $395


18 $4500 $5500

4 $5000 $6000

14 7 27 $10000 $12000

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Discuss your professional development with us

Joanne o’Connor

Training Manager P | 0508 656 757 DDI | 03 218 7451 M | 027 733 1959 E | [email protected]

andrea BlaCkely

Specialising in Employers' and She's Motivated Training P | 0508 656 757 DDI | 03 456 1813 E | [email protected]

raChelle BlatCh

Specialising in NZIM Learning and Development P | 0508 656 757 DDI | 03 218 7451 E | [email protected]

John rigBy

Specialising in ExportNZ and NZIM Learning and Development P | 0508 656 757 DDI | 03 456 1805 E | [email protected]


We produce a weekly e-mail newsletter detailing up-coming training and events. To sign-up, e-mail your details to [email protected]

Connect with us

Programmes + Workshops


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Designed for

Any current or potential leaders of people

Workshop content

▪ Is there a difference between leadership and management? ▪ What makes a good leader? ▪ Delegation ▪ Dealing with conflict ▪ The importance of self-awareness ▪ Setting values and establishing behaviours ▪ Communicating expectations ▪ How to influence people ▪ Walking the talk ▪ Coaching skills ▪ High performance teams ▪ Being proactive

Productivity improvements

▪ Understanding what leadership is ▪ To reflect on your own personal style and the impact on your team ▪ To better understand what is expected from you as a leader ▪ How to set realistic expectations with your team

Basics of People Leadership

Queenstown 05 March 2013Invercargill 13 May 2013Dunedin 01 August 2013Presented by Kate Logan from DunedinM $425+GST NM $610+GST

NZTE Approved | Accelerate Success Event Reference OSEA146

1 day

16

Leadership Developm

ent

Leadership Development

Contact us to learn more | P 0508 656 757 | E [email protected] | www.osea.org.nz 17

Leadership Developm

ent

The facilitator’s role is to ensure productive group processes, whether it’s brainstorming a new idea or discussing the latest staff survey results, the facilitator has a role to lead, question, define, challenge and navigate the group to solutions that are better than the sum of the individuals. If you lead groups Facilitation Skills is an essential programme to ensure you are maximising the performance of the team.

Designed for

From functional, project or workshop managers to leaders of senior business teams this programme will give you the skills to facilitate with confidence.

Learning outcomes

▪ Prepare for a successful facilitation process ▪ Choose appropriate facilitation techniques based on the group

and the subject ▪ Understand how groups work and the impact this has on

successful facilitation ▪ Use appropriate communication skills within the facilitation

environment ▪ Choose the appropriate leadership and managerial competencies

to facilitate effectively ▪ Handle common facilitation problems ▪ Identify appropriate strategies for dealing with actual and

potential conflict within the group ▪ Choose an effective decision making process ▪ Gain participant commitment to outcomes ▪ Operate as a successful facilitator

Facilitation Skills can be completed as a two-day stand alone workshop or as part of the National Certificate in Adult Education and Training (Level 4). Unit standard/assessment optional extra. For more information on the National Certificate in Adult Education and Training please refer to page 68.

FacilitationSkills

Invercargill 25 - 26 March 2013Facilitated by Una Ryan from AucklandM $1100+GST NM $1500+GST

NZTE Approved | Accelerate Success Event Reference NZIM274• National Certificate in Adult Education and Training Module

1 day

Designed for

Leaders and managers wishing to develop their understanding of ethics and improve their ability to both identify and deal with ethical issues in the workplace.

Learning outcomes

▪ Understand what business ethics is all about and why it's important

▪ Gain practise at working through business ethical dilemmas ▪ Understand that ethical behaviour at work is something that can

be actively managed ▪ Understand and use the tools available that support ethical

behaviour in the workplace

Learning content

▪ What is business ethics? ▪ Linking values and ethics ▪ Ethics Management Programmes ▪ Tools and methods for managing ethics and ethical dilemmas

BusinessEthics

Invercargill 06 November 2013Facilitated by Karen Gibbons from ChristchurchM $585+GST NM $750+GST

NZTE Approved | Accelerate Success Event Reference NZIM256

2 days


Leadership Developm

ent

3 days

The principles and practices of Four Quadrant Leadership are founded on centuries of accumulated evidence from history, philosophy, science, ethics, knowledge and wisdom. When these principles are being constantly demonstrated, competent managers can become excellent leaders.

This practical system focuses on leader/colleague relationships, leadership principles and practical application in the work place.

Improve your leadership skills and the effectiveness of your colleagues.

Inspire your people by expanding your own levels of personal satisfaction and co-operation.

Designed for

Developed by Wilfred Jarvis, Four Quadrant Leadership is a comprehensive leadership system used in thousands of organisations around the world. It introduces the core concepts and develops essential leadership skills for managers and leaders.

Learning outcomes

▪ Understand the differences between leading and managing ▪ Accurately assess a colleagues’ task efficiency for any given task ▪ Lead your team to increased productivity, profitability and

commitment to continuous improvement ▪ Effectively set goals and allocate tasks ▪ Enhance your techniques for monitoring, supervising, delegating,

coaching and counselling ▪ Obtain team commitment to achieving goals ▪ Implement performance reviews more effectively

Learning content

▪ Distinctions between managing and leading ▪ The characteristics of your best and worst leaders ▪ The empathy triangle ▪ Calculating job efficiency ▪ The techniques of Four Quadrant Leadership ▪ Using Four Quadrant Leadership with your colleagues and family ▪ Facts and fallacies about human energies

Four QuadrantLeadership ®

Dunedin 13 - 15 March 2013Invercargill 29 - 31 July, 13 - 15 November 2013Facilitated by Robin Rawson from ChristchurchM $1375+GST NM $1750+GST


▪ Leader-colleague relationships ▪ Diagnosing performance ▪ The credentials and characteristics of effective leaders ▪ Leadership strategies analysis ▪ Estimating and increasing your personal resources to manage

stress

This programme extends over three intensive and stimulating days. Participants are challenged to examine the effectiveness of their current leadership approaches from both a theoretical and practical perspective.

Participants will receive comprehensive notes, questionnaires and other related programme material.

NZIM Invercargill branch will annually sponsor two individuals to attend

NZIM Four Quadrant Leadership programme.

The objective of this initiative is to allow the principles and practices of Four Quadrant

Leadership to be shared with those who work in the not-for-profit sector.

Contact us to learn more.


Leadership Developm

ent Leadership for Women

Dunedin 11 - 12 April 2013Invercargill 19 - 20 September 2013Facilitated by Robyn Wynne-Lewis from Hawkes BayM $1250+GST NM $1695+GST


♀9 days2 days

Leadership for Women is an intensive and dynamic programme designed to help participants become a more effective leader through integrating up-to-date principles, skills and tools with deep personal development work.

The objective is for participants to leave with an expanded sense of their own potential and the confidence to “step up” to the level of leadership they aspire to.

Designed for

This programme is relevant to all team leaders, managers, business owners, those with leadership roles in the community and/or those aspiring towards leadership.

It is also relevant to those who have no direct responsibility for others, but simply want to develop confidence and expertise in managing themselves, relationships, and workplace dynamics.

Learning content

▪ Understanding leadership ▪ Developing your innate leadership capability ▪ Advanced skills in communication and conflict resolution ▪ Staying on top of your game ▪ Helpful tools to take away

For full learning content please contact us.

Leadership in Action is a personalised leadership programme, which will provide participants with a personal leadership evaluation, an understanding of the key components of successful leadership, a toolbox for their ongoing leadership development and a leadership development plan to take back to the workplace.

During the programme, participants will hear the stories of the leadership journeys and challenges of others and will gain an understanding of the key pillars of good leadership and how to create organisations in which leaders can thrive.

This programme also offers participants personalised on-line follow up and support.

Designed for

This programme is designed for those taking on new leadership responsibilities, those confronting change, those with particular leadership challenges or those who just want to be better leaders and would benefit from a personal plan to guide them.

It is targeted particularly at mid career leaders in management and governance roles from any sector.

Learning outcomes

▪ Gain a deeper insight into yourself as a leader and of the way that others perceive you

▪ Understand how to create the right environment for leadership and understand your own personal leadership challenges and how to deal with them

▪ Take away a toolbox and a plan for guidance on your ongoing leadership journey

Pre-course. A leadership evaluation (LPI) will be undertaken before the programme begins. This will provide some of the input for development of a personalised leadership plan.

For learning content please contact us.

2 days

Leadership in Action

Invercargill 28 - 29 May 2013Dunedin 22 - 23 October 2013Facilitated by Jo Brosnahan from AucklandM $1500+GST NM $1875+GST


New

20

Managing P

eople + Teams

½ day

Workplace bullying is a concern for all organisations. It is not a new concept, nor, unfortunately, does it seem to be going away. There is however, a growing awareness of the effects bullying behaviour can have on individuals and organisations.

Bullying can affect health, reduce productivity, drain resources, and have legal implications for the employer and managers.

Designed for

All employers and employees. It is especially beneficial to managers operating at all levels of seniority, because behaviours change quicker and for the long-term if the ‘buy-in’ is from the top down. The organisation itself also benefits.

Workshop content

▪ What is workplace bullying? ▪ Identifying whether bullying is currently present in your workplace

and what to do about it ▪ If there is no bullying in your workplace, how are you going to keep

it that way? ▪ Responsibilities of employers and employees in having a safe,

supportive and bully-free environment


▪ Increase awareness of what bullying is and what it is not ▪ Identify ways to provide a safe and supportive workplace ▪ Provide tools that assist in identifying bullying behaviour and how

to make changes ▪ Provide tools that will support the person(s) targeted by bullies ▪ Provide tools to help the bully identify that their behaviour is

unacceptable and how to change those behaviours ▪ Provide tools for the organisation to obtain and maintain a bully-

free environment ▪ Identify the responsibilities that employers and employees have

under New Zealand employment legislation.

Bullying in the Workplace

Invercargill 06 June 2013Dunedin 02 September 2013Presented by Employers’ Legal Advisor M $250+GST NM $395+GST


Managing People + Teams


Managing P

eople + Teams

New 1 day 1 day

This training programme will visit performance management principles and allow plenty of practise time for having performance based conversations about real issues that you are currently trying to tackle with your team members.

We’ll be mindful of the importance of keeping working relationships with our team members in tact whilst dealing with performance issues. The opportunity to spend a good part of the day practising (using simple tools) will greatly build your confidence.

Designed for

This programme is essential for all people in management and leadership positions.

Learning content

▪ Why is it so important to manage performance on a day to day basis?

▪ Reasons why performance may slip ▪ Ensuring you have set your expectations for performance as

clearly as possible ▪ Ensuring your team have what they need to perform to your

expectation ▪ Ensuring you are giving feedback about your team’s performance

(the good and the bad) in a way that is timely, specific and useful ▪ Practise how to tackle the hard conversations about performance

using a simple discussion aid ▪ Taking a different approach for performance on a “task” versus

performance on “behaviour” (training vs coaching approach) ▪ The legal bit! Making sure we tackle poor performance correctly

as per New Zealand employment legislation.

Confidently Manage the Performance of Your Team

Invercargill 20 March 2013Dunedin 10 July 2013Facilitated by Karen Gibbons from ChristchurchM $585+GST NM $750+GST


Dealing with poor performance in a work situation can be difficult for many people. Being able to handle that awkward personality, disruptive behaviour or explosive situation in a manner where you can remain calm, stay professional and show empathy and take meaningful action is vital in reaching a long term positive outcome.

This programme will cover all the key competencies to successfully identify, assess and solve poor performance and or unacceptable behaviours in the workplace.

Designed for

This programme is designed for managers, supervisors or anyone with people reporting directly to them and wants to focus on building more effective teams, or who is struggling to adequately cope with conflict situations.

Learning outcomes

▪ Understanding what causes conflict ▪ Teaching and applying skills and techniques to deal with difficult,

unreasonable, aggressive or angry employees and or customers in order to reach a suitable outcome

▪ Providing a system that takes you through the different stages of a courageous conversation process

▪ Case studying real conflict examples that participants are confronted with in the workplace that will increase both the confidence and competence of all attendees

▪ Increased confidence and competence in dealing with unacceptable performance/behaviours in the work place

Learning content

▪ Our roles as ‘Leaders’ of people ▪ Performance analysis model ▪ Doing the diagnosis ▪ Getting the motives right ▪ The best scripting to get you started ▪ Moving from informal conversations to the formal disciplinary

process ▪ Seeing the process through

Courageous Conversations

Invercargill 19 April, 14 August 2013Dunedin 10 September 2013Queenstown 18 October 2013Facilitated by Robin Rawson from ChristchurchM $585+GST NM$750+GST



Managing P

eople + Teams

2 days 2 days

This programme will provide practical advice, tips and techniques to help supervisors, team leaders and managers develop the skills and processes necessary to succeed in today’s work environment.

The focus is on the most common challenges that are faced when we manage and lead staff.

Designed for

Business owners, supervisors, managers, team leaders and anyone with responsibility for managing and supervising employees in the workplace.

Learning content

How to show leadership and manage change

▪ Understand what leadership is, why it's important and how to demonstrate it

▪ Introduction to engaging your people and how to bring them along with you

▪ How to manage change and minimise resistance to it

How to improve team effectiveness

▪ Introducing a model for team effectiveness ▪ How to set team goals ▪ A template for clarifying team roles ▪ Understanding and working with different communication styles

within the team ▪ Learning team problem solving methods

How to manage performance and performance problems

▪ How to set effective and clear performance expectations ▪ Learn to manage performance as a process ▪ Learn how to manage performance and behavioural problems

How to coach and motivate others

▪ Creating a culture of self-motivation ▪ Designing jobs that motivate ▪ Key skills for successful coaching ▪ Practise applying different coaching models

How to Manage+ Lead Successfully

Invercargill 27 - 28 February 2013Dunedin 05 - 06 June 2013Queenstown 23 - 24 October 2013Facilitated by Karen Gibbons from ChristchurchM $895+GST NM $1150+GST


This programme provides a simple introduction to Human Resource Management and delivers sound practical understanding of the key components of human resource whilst at the same time enabling the participant to understand how to generate added business value.

The first day commences with Strategic Human Resource Management and how human resource contributes to the delivery of strategy. Operational Human Resource is then covered within the framework of New Zealand employment legislation.

Designed for

▪ People new to a human resource role ▪ Managers who want to understand what human resource covers ▪ Leaders of organisations without a human resource function ▪ People who want to grow current competency or refresh

knowledge and trends in human resources

Learning outcomes

▪ Operational Human Resource - Understand the interrelationship between human resource

management, an organisation and its environment - Undertake operation Human Resource Management - Job design and evaluation - Recruitment and induction - Performance management - Remuneration and benefits - Training and development ▪ Human Resource legislation

- Understand New Zealand legislation requirements of employment

Human Resource Management can be completed as a two-day stand alone programme or as part of the NZIM Diploma in Management (Advanced). Assessment optional extra. For more information on the NZIM Diploma in Management (Advanced) please refer to page 69.

Human ResourceManagement

Invercargill 08 - 09 May 2013Facilitated by Jan Alley from AucklandM $1350+GST NM $1750+GST

NZTE Approved | Accelerate Success Event Reference NZIM214* NZIM Diploma in Management (Advanced) Module


Managing P

eople + Teams

½ day ½ day

This workshop will help you, as an employer, understand aspects of employment legislation and build mutual trust in employment relationships. To foster good faith behaviour to grow your business and ensure that participants have a fair understanding of all aspects of employment legislation in relation to their workplace.

Designed for

Managers, supervisors, employee representatives, and team leaders. Also people who are presently, or will be, in a position to influence employment practices in their workplace.

Workshop content

▪ The principles of good faith in employment relationships ▪ Employer/employee rights ▪ Holiday entitlements ▪ Parental leave entitlements ▪ Discrimination provisions under the Human Rights Act 1993


▪ Understand the aspects of employment legislation ▪ Foster good faith behaviour to grow your businesses ▪ Ensure your employees have a fair understanding of employment

legislation ▪ Understand aspects of best practice with interactions with

employees

Introduction to Employment Law

Invercargill 15 April 2013Dunedin 02 July 2013Presented by Employers’ Legal AdvisorM $250+GST NM $395+GST


This practical workshop will help participants understand and practise essential payroll calculations.

Fully worked examples covering a range of different situations will be provided that can then be applied back in the workplace.

Designed for

Business owners, payroll practitioners or anyone who needs to improve their understanding of the provisions of the Holidays Act 2003.

Workshop content

Entitlement and calculations for

▪ Annual holidays ▪ Public holidays ▪ Sick leave ▪ Bereavement leave


▪ Understand New Zealand employment legislation relating to payroll

▪ Have a sound understanding of employees’ leave entitlements, and how to calculate them

▪ Understand the relationship between annual holidays and other leave

Payroll - Calculating Holiday Pay + Wages

Invercargill 11 February 2013Queenstown 28 May 2013Dunedin 05 August 2013Presented by Employers’ Legal AdvisorM $250+GST NM $395+GST


Become a memBer

our vision, your success

contact us for a membership pack


Managing P

eople + Teams

1 day 1 day

To ensure that all levels of management understand the distinction between performance and disciplinary issues and they observe the rules of procedural fairness at all stages of the disciplinary procedure.

In the event of a dismissal being challenged through a personal grievance, substantial emphasis is placed on employers proving not only that the dismissal is justifiable but more particularly that the employer’s handling of the case is procedurally fair. Notwithstanding the fact you may have grounds to dismiss, a procedural defect may destroy your case, it is important that all employers understand their responsibilities.

Designed for

Employers, managers, supervisors and people responsible for managing staff performance, discipline, issuing warnings, and ultimately, notice of termination of employment.

Workshop content

▪ The importance of written applications for employment ▪ The importance of setting and maintaining standards ▪ Is it performance or discipline? ▪ Procedural fairness - recent case law ▪ The personal grievance procedure and definitions

– Unjustifiable dismissal/action – Discrimination and sexual harassment ▪ The development and application of rules of conduct and

performance ▪ Systematic approach to verbal and written warnings ▪ Termination by reason of

– Frustration/sickness/injury/non work activities – Resignation versus dismissal


▪ Develop and apply rules of conduct and performance ▪ Provide a systematic approach to verbal and written warnings ▪ Ensure procedural fairness guidelines are clear and observed at

all times

Performance, Discipline + Procedural Fairness

Dunedin 24 June 2013Invercargill 21 October 2013Presented by Employers’ Legal AdvisorM $425+GST NM $610+GST


Designed for

Managers, supervisors/team leaders who are responsible for the recruitment and selection of employees.

Learning outcomes

▪ How to effectively recruit and select employees by following best practice procedures

▪ How to reduce the risk of making the wrong selection decision ▪ How to manage your employer profile ▪ Benefits of using assessments ▪ Understanding how e-recruitment systems work

Workshop content

▪ Key steps ▪ Potential costs/risks ▪ Employer profile ▪ Position descriptions ▪ Advertising ▪ Interviewing ▪ Use of questionnaires ▪ Reference checking ▪ Assessments and testing ▪ Using agencies ▪ E-recruitment systems


▪ New staff productive from day one ▪ Team morale positive ▪ Low turnover = low costs ▪ Recruitment cycle shorter ▪ Competitive employer profile

Recruitment + Selection

Contact us to register your interestPresented by Kate Logan from DunedinM $425+GST NM $610+GST



Managing P

eople + Teams

½ day

This workshop is designed for those involved with implementing a restructure - it is important to get the process and people issues right!

Even in the most genuine cases of business restructuring and/or resulting redundancies, the potential for fall out from incorrect or insufficient process is huge. Recent case law has further refined the process requirements for employers, and this workshop will help you understand the key principles.

Designed for

All employers, managers and human resource advisors involved in restructuring within a workplace.

Workshop content

▪ Why restructure? ▪ Legal framework and principles ▪ The planning phase ▪ Consultation - what is it, why do it, and how to make it worthwhile ▪ The process - common pitfalls for employers ▪ Effective selection process for redundancy ▪ Recent case law ▪ Assisting employees to cope with change ▪ Communicating the changes


▪ Plan a restructure and document appropriately ▪ Understand the steps that must be followed ▪ Recognise and mitigate possible pitfalls ▪ Minimise negative impact of restructuring and redundancy on the

workplace ▪ Reinforce and build on the positive reason(s) for implementing the

restructuring

Restructuring + Redundancy

Dunedin 07 March 2013Invercargill 04 March, 12 August 2013Presented by Employers’ Legal AdvisorM $250+GST NM $395+GST


New look, new feel, easier, quicker and

simpler to participate.Improved and more

informative reporting.

For more information, including position descriptions, please visit

www.nzsalarysurvey.co.nz

national employerswage salarySURVEY


Managing P

eople + Teams

3 days

Team Leader Building Effective Teams

Invercargill 06 - 08 March 2013Facilitated by Mark Greaney from AucklandM $1500+GST NM $1950+GST

NZTE Approved | Accelerate Success Event Reference NZIM204• National Certificate in Business Module

This programme will provide information and skills for those who have an impact on leading a team. The content of this module has a significant bearing on improving on-the-job performance.

Designed for

Team leaders and supervisors who have ideally completed Team Leader - Essential Skills, and want to ensure they have the skills to manage teams effectively.

Learning outcomes

▪ Understand staff selection practices ▪ Be able to undertake induction training ▪ Understand the employer responsibility of health and safety in the

workplace ▪ Understand performance management principles ▪ Establish key performance indicators for a team and individuals ▪ Understand motivation, i.e. theories and practices as they relate

to motivating individuals and the team ▪ Understand the process of team formation and guide the

development of a team ▪ Deal with conflict within the team – identifying, and dealing with

individual and common team situations ▪ Discuss coaching theories and learn how to coach team members

on the job

Team Leader - Building Effective Teams can be completed as a three-day stand alone workshop or as part of the National Certificate in Business. Unit standard/assessment optional extra. For more information on the National Certificate in Business please refer to page 69.

3 days

This programme will provide the essential skills required to lead a team that is directly involved in the front line of an organisation.

Designed for

Supervisors and team leaders who have been appointed to a first line position of responsibility or those who are about to be appointed to such a position.

Learning outcomes

▪ Understand the role and responsibility of the front line team leader and manager in today’s workplace

▪ Employ core communication skills, including listening and giving feedback

▪ Implement time management techniques and practices ▪ Understand planning, i.e. the process of planning and

implementation ▪ Understand how to delegate and ensure tasks are completed as

agreed ▪ Lead meetings effectively ensuring team input and commitment

to agreed results ▪ Prepare and deliver effective presentations ▪ Write concise business reports ▪ Train and coach team members

Team Leader - Essential Skills can be completed as a three-day stand alone workshop or as part of the National Certificate in Business. Unit standard/assessment optional extra. For more information on the National Certificate in Business please refer to page 69.

Team Leader Essential Skills

Invercargill 15 - 17 May 2013Facilitated by Mark Greaney from AucklandM $1500+GST NM $1950+GST


In-House TraInIng Designed to meet your

organisational needs

contact us for more information


Managing P

eople + Teams

3 days

This programme will provide information and skills to develop and lead effective, results orientated teams.

Designed for

Team leaders and supervisors who have ideally completed Team Leader – Essential Skills and Team Leader – Building Effective Teams.

Learning outcomes

▪ Understand how mission, goals and objectives help achieve the organisational strategy

▪ Understand how vision, values, practices and behaviours help determine the culture of an organisation

▪ Initiate and manage change within a team ▪ Negotiate – how to achieve win-win outcomes ▪ Understand the difference between being a leader and a manager ▪ Know how to discuss and use different leadership styles to impact

team performance ▪ Influence positive workplace relationships with colleagues and

managers ▪ Apply various problem solving and decision making techniques ▪ Develop a personal development action plan

Team Leader - Operational Management can be completed as a three-day stand alone workshop or as part of the National Certificate in Business. Unit standard/assessment optional extra. For more information on the National Certificate in Business please refer to page 69.

Team LeaderOperational Management

Dunedin 04 - 06 September 2013Facilitated by Mark Greaney from AucklandM $1500+GST NM $1950+GST


½ day

This workshop looks specifically at the issues surrounding an aging workforce in New Zealand, the impacts of these issues and practical ways to proactively make this workplace reality work in your favour.

Learning content

▪ The aging population ▪ Shifting composition of the New Zealand workforce ▪ Impacts on the workforce, employers and workers ▪ Myths and realities ▪ Employers' specific challenges and options for recruitment,

training and development, rethinking work arrangements and retention

The GenerationChallenge

Contact us to register your interestFacilitated by Karen Gibbons from ChristchurchM $310+GST NM $395+GST


This workshop will look at the impact of having four different generations in the workplace at the same time

▪ What are the characteristics that set each generation apart? ▪ How does this impact on our workplaces? ▪ Can we create an environment where they work in harmony? ▪ How do we attract, manage, motivate and retain the different

generations?

Learning outcomes

▪ Introducing the generations ▪ Generation-based workplace differences ▪ Harnessing the best of each generation ▪ Tips for working together ▪ Attracting, recruiting and retaining Generation Y ▪ Selling to the generations (products or services)

The Aging Workforce Challenges + Options

Contact us to register your interestFacilitated by Karen Gibbons from Christchurch M $310+GST NM $395+GST


½ day


Managing P

eople + Teams

½ day 2 days

Designed for

Women who are currently working in a senior management role who require support or those who are seeking to move into a senior management team role in the future.

Workshop content

▪ Expectations of behavior ▪ Ethics and integrity ▪ Addressing conflict ▪ Gaining respect ▪ Assertiveness ▪ Understanding and managing your natural style ▪ Open discussion/support for specific questions


To better understand the role that you play in a senior management team and how to deal with common everyday challenges.

Working in a Senior Management Team

Dunedin 17 June 2013Presented by Kate Logan from Dunedin M $250+GST NM $395+GST


♀

Unit Standard 4098, “Assess candidate performance against standards”, is the key competency-based assessment standard that is part of the National Certificate in Adult Education and Training (Level 4) qualification.

It is also the unit standard most often required by Industry Training Organisations (ITOs) for registration as a Workplace Assessor.

Designed for

Are you responsible for the assessment or appraisal of staff?

This programme is designed for learning and development or human resource staff and managers.

Learning outcomes

Participants will leave with an understanding of NZQA’s National Qualifications Framework (NQF), will have experienced and practiced competency-based assessment, learned how to use assessment guides for standards based assessment, and how to plan and prepare for assessment against Units 4098 and 11281 using a ‘collection of evidence’ approach.

At the end of this programme and on the successful completion of a portfolio of evidence participants will be able to ▪ Determine a candidate’s readiness for assessment ▪ Prepare for assessment ▪ Conduct assessment ▪ Complete assessment administration

No pre-course preparation is required but following the programme participants will be expected to complete two assessments and put together a portfolio of evidence for assessment purposes. This will be required approximately 3 to 6 weeks following the programme.

Workplace Assessment can be completed as a two-day stand alone workshop or as part of the National Certificate in Adult Education and Training (Level 4). For more information on the National Certificate in Adult Education and Training please refer to page 68.

Workplace Assessment

Invercargill 17 - 18 July 2013Facilitated by Una Ryan from Auckland M $1200+GST NM $1500+GST


New


Managing P

eople + Teams

BUSY SCHEDULES?LUNCHBOx WORkSHOPS ARE THE SOLUTION

Our lunchbox series continues to offer you practical advice and guidance on a range of topics including

Collecting and using information about people is an everyday part of doing business. Keeping that information safe and secure should be too. Knowing and understanding the requirements around information privacy and following some simple rules will help you to protect your customers, staff, contractors and suppliers and ultimately your business reputation.

Come and learn about your responsibilities as an employer and take away some simple tools to begin developing compliance in your organisation.

Parental Leave

Dunedin 01 February 2013Invercargill 26 September 2013Presented by Employers’ Legal AdvisorM $69+GST NM $99+GST


Are you confused about the 5 different types of parental leave which your employee’s, both male and female, may be entitled to?

Are you clear about what your legal obligations actually are in respect of parental leave and what parental leave is paid and what is unpaid.

This session will be a useful reminder about the Parental Leave and Employment Protection Act 1987 and its implications.

Changes in legislation in 2010 means that there is a clear distinction between a trial and probation period.

All employers are now able to make use of the “grievance free” trial period however, there are some limitations on its use and some very clear procedural guidelines to be followed to ensure that such a clause can be relied on when a relationship does not work out.

Come and learn about your options for new employees and the requirements to implement these options.

Warnings

Dunedin 06 May 2013Invercargill 11 July 2013Presented by Employers’ Legal AdvisorM $69+GST NM $99+GST


Employers may want to formally warn employees for any number of reasons.

For an employer to be able to rely on a warning, employment law requires following a certain process, especially if you may want to dismiss the employee later if their behaviour does not improve.

Come along and get a feel for good management practice and some of the obligations the law may impose on you when you want to issue an employee with a formal warning.

Privacy is Good for Business

Invercargill 18 March 2013Dunedin 05 November 2013Presented by Employers’ Legal AdvisorM $69+GST NM $99+GST


Trial + Probation Periods

Invercargill 20 May 2013Dunedin 01 October 2013Presented by Employers’ Legal AdvisorM $69+GST NM $99+GST


1 ½ hrs

30

Health and S

afety

½ day

This workshop will provide you with the opportunity to improve your investigative skills, to gather the facts and objectively assess those facts to arrive at appropriate measures to prevent any further injuries.

From the first steps of securing the area, through the final stages of taking corrective actions and follow-up will be covered.

Designed for

All business owners small and large, managers, supervisors, team leaders, and members of a health and safety committee, who are involved in the investigation process after an accident or incident.

Workshop content

▪ What does the law require? ▪ What is an accident? ▪ How do accidents occur? ▪ The investigation process ▪ The objective of the investigation ▪ Planning the investigation ▪ Interviewing techniques ▪ Steps of the investigation ▪ Important areas to focus on ▪ Preparing and writing the report ▪ Forty helpful questions for the investigator


▪ Identify legal requirements when investigating and reporting accidents and incidents

▪ Identify the objectives of an investigation ▪ Plan and conduct an objective investigation ▪ Define important areas to focus on during all aspects of an

investigation ▪ Write the report ▪ Recommend controls to add to your regular hazard management

process

Accident + Incident Investigation

Invercargill 07 May 2013Dunedin 01 July 2013Queenstown 10 October 2013 Presented by Employers’ Health and Safety AdviserM $250+GST NM $395+GST

Health and Safety


Health and S

afety½ day 2 ½ hrs

A high level of responsibility is placed on principals who engage contractors and sub-contractors by the Health and Safety Employment Act 1992. This workshop will assist in clarifying your liability in relation to the labour and services you purchase, it will also assist you to identify the workplace health and safety aspects when engaging contractors.

You will be provided with information that will enable you, as the principal or contractor to manage effectively the workplace health and safety requirements when employing contractors.

Designed for

Any principal responsible for engaging, managing or supervising contractors plus any contractor. If your business is considering contracting out as a future business option you will benefit from attending.

Workshop content

▪ Duties of principals and persons with control of places of work and associated case law

▪ Contract types - health and safety management matrix ▪ Preparing a contract - workplace health and safety considerations ▪ Assessing a contractor's safety record ▪ Establishing contractor health and safety documentation ▪ Assessing the contractor's health and safety management plan ▪ Health and safety performance assessment of the contractor ▪ Reporting by the contractor to the principal ▪ Establishing the health and safety project file


▪ Prepare a contract with workplace health and safety considerations

▪ Conduct health and safety performance assessments on contractors

▪ Assess a contractor's safety record ▪ Prepare/audit contractor health and safety documentation ▪ Assess a contractor's health and safety management plan ▪ Know your health and safety responsibilities as a principal or

contractor

Engaging Contractors

Alexandra 07 March 2013Invercargill 04 April 2013Oamaru 02 September 2013Dunedin 04 November 2013Presented by Employers’ Health and Safety AdviserM $250+GST NM $395+GST


Today’s working environment requires an ever vigilant outlook for the dangers that exist when performing the tasks involved. No one person can be expected to know all the answers, that is why we take a methodical approach to identifying and managing these dangers to reduce the risks involved.

This workshop covers aspects surrounding the hazard management process to ensure people understand the requirements of the law.

Designed for

Anyone who has responsibility for health and safety processes within their business – owners, managers, leading hands, supervisors, health and safety representatives and employees.

Workshop content

▪ Legislation – what is and isn’t in there ▪ Hazard management process ▪ Obligations to others in the workplace


▪ Re-energise the workplace health and safety process in your business

▪ Research the law so you are practicing within it ▪ Assess if your workplace health and safety system is working for

or against your business

Hazard Management

Invercargill 14 February 2013Dunedin 05 March 2013Cromwell 05 September 2013Oamaru 11 November 2013Presented by Employers’ Health and Safety AdviserM $210+GST NM $340+GST



Health and S

afety

2 days 2 days

This workshop introduces skills and knowledge for somebody who is new to the role of a health and safety representative or who has previously had very little formal training in this area. It covers the basic requirements that must be in place and uses real life experiences to reinforce how to better facilitate their role.

Workshop content

▪ Introduction to workplace health and safety: core concepts - The problem - The legislative requirements ▪ Employee participation

- Responsibility of management, and delegated responsibilities - Shared accountabilities – role of a safety committee ▪ Good faith in practice

- Communication issues and concepts: the communications model - Concept of good faith in workplace communication ▪ Role of the health and safety representative ▪ Hazard management ▪ Accident and emergency investigation and reporting ▪ Workplace health and safety culture: peer support and care ▪ Representatives wider roles: networks and resources


▪ Promote management of health and safety issues through the use of sound hazard management systems and practices

▪ Foster good faith communication and co-operation between various work areas/groups

▪ Facilitate constructive input from those doing the work, through employee participation processes

▪ Meet the objectives of relevant employment statutes

Health and Safety Representative Training - Stage 1

Dunedin 18 - 19 February, 13 - 14 May, 22 - 23 July, 16 - 17 September, 02 - 03 December 2013Invercargill 21 - 22 February, 08 - 09 April, 12 - 13 August, 03 - 04 October 2013Queenstown 02 - 03 May 2013Oamaru 17 - 18 June 2013Presented by Employers’ Health and Safety AdviserM $585+GST NM $670+GST ♦ FR $150+GST(ACC)

NZTE Approved | Accelerate Success Event Reference OSEA23 You will review and build upon the skills, knowledge and competencies developed in Stage 1.

The main focus of this workshop will be on specific hazard identification and control including the use of Approved Codes of Practice, using accident data to identify trends and internal self-assessment or audits, in order to prevent injuries.

Workshop content

▪ Revision of Health and Safety Representative Training Stage 1 ▪ Gathering and interpreting accident and injury data ▪ Health and safety management systems internal audit or self-

assessment ▪ Hazard identification - body mapping, critical health and safety

hazards ▪ Reading a material safety data sheet (MSDS) ▪ Hazard management - control of specific hazards in your

workplace ▪ Identifying applicable codes of practice ▪ Compliance with relevant codes of practice


▪ Understand the legal responsibilities of employers and employees in the workplace

▪ Gather and interpret accident and injury data ▪ Conduct an internal audit or self-assessment ▪ Identify critical health and safety hazards ▪ Comply with relevant codes of practice

Prerequisite

Elected health and safety representatives must have completed Health and Safety Representative Training - Stage 1 as a prerequisite for this workshop. Although there is no prerequisite for other participants, it is recommended that all participants will have a level of health and safety knowledge similar to that covered in Stage 1.


Dunedin 11 - 12 March, 07 - 08 October 2013Invercargill 13 - 14 June, 25 - 26 November 2013Queenstown 18 - 19 July 2013Oamaru 26 - 27 September 2013Presented by Employers’ Health and Safety AdviserM $585+GST NM $670+GST ♦ FR $150+GST(ACC)



2 days

This workshop is designed for experienced health and safety representatives and other people involved with health and safety and will advance on the skills and knowledge obtained from the Stage 1 and Stage 2 workshops.

Workshop content

▪ How improvements in health and safety link to productivity ▪ Interpreting injury claims information ▪ Measuring what matters ▪ Calculating the costs of workplace injury ▪ Sources of injury information in the workplace ▪ The role of the representative in promoting improvements in

health and safety


▪ Develop systems to measure health and safety processes ▪ Identify and report on links to productivity due to improved health

and safety practices ▪ Collate various sources of injury information from within the

workplace for reporting purposes ▪ Determine injury causal factors from incident reports and provide

detailed feedback to health and safety committee meetings for further action

▪ Promote improvements within workplace to reduce costs of workplace injuries

Prerequisite

Elected health and safety representatives must have completed Health and Safety Representative Training - Stage 1 and Stage 2 as a prerequisite for this workshop. Although there is no prerequisite for other participants, it is recommended that all participants will have a level of health and safety knowledge similar to that covered in both Stage 1 and Stage 2.


Invercargill 04 - 05 July 2013Dunedin 26 - 27 August 2013Queenstown 07 - 08 November 2013Presented by Employers’ Health and Safety AdviserM $585+GST NM $670+GST ♦ FR $150+GST(ACC)


♦ Funded rate (FR $150+GST(ACC))

Funding is available to specific industries that are identified by the PCU code issued by ACC. This PCU code will be needed to check eligibility for funding of your Health and Safety Representatives.

There is no certainty that this funding will continue (any changes in policy will be reflected on our website).

expressIon of InTeresT

is invited for ........

assertive Behaviour strategiesBasic Budgetingcareer planning

coaching for performanceeffective Induction

Health and safety for small BusinessesHow to manage your manager + office

Implementing + running safety committeesLean Thinking

preparing for an acc auditrecruitment + selection

The aging Workforce The generation challenge

Think on Your feet ®Train the Trainer

Workplace Drug Testing

contact us to learn more.

Health and S

afety


Health and S

afety

1 day ½ day

This workshop provides managers with a practical knowledge of responsibilities to enable them to better understand their duties within the hierarchy of health and safety legislation.

Designed for

Employers, managers, supervisors or anyone with responsibility for staff.

Workshop content

▪ Legal requirements for health and safety ▪ Employer/employee obligations ▪ Establishment of employee participation ▪ Role and duties of health and safety representatives ▪ Rehabilitation and contractor management


On leaving this workshop participants will have a good knowledge of the skills needed to manage health and safety effectively, develop sound internal systems and build the right organisational attitudes and culture.

Health and Safety Responsibilities for Managers

Oamaru 18 March 2013Dunedin 27 May, 15 October 2013 Alexandra 27 June 2013Invercargill 29 August, 28 November 2013Presented by Employers’ Health and Safety AdviserM $250+GST NM $395+GST

NZTE Approved | Accelerate Success Event Reference OSEA25The safety culture is determined by the values and priorities demonstrated by everyone at every level of an organisation.

Hazard identification, management strategies and the importance of setting the correct example to staff to maintain a safe workplace is the shared responsibilities of supervisors and team leaders.

A positive safety culture is important because organisations with a strong safety culture have less accidents and incidents, as everyone’s behaviour is aligned towards the common goal of avoiding harm to people.

Designed for

It is important to set the example to staff to maintain a safe workplace and to observe safe work practices. More than ever before, responsibilities for health and safety is shared.

If you have any influence or control over others in a workplace, then the law says you have responsibilities, so this workshop is a ‘must do’ for managers, supervisors, leading hands, health and safety representatives and committee members.

Workshop content

▪ Developing a 'safety' culture ▪ Understanding safety requirements ▪ Hazard identification ▪ Communication and motivation for effective safety management ▪ Managing stress and fatigue ▪ Employee training and supervision ▪ Key points for accident investigation ▪ Working with inspectors


▪ Understand the essential aspects of creating a positive safety culture as an effective safety management tool

▪ Align all strategies towards achieving the common goal of avoiding harm to people

▪ Develop a variety of communication methods to engage staff in safety management plans

▪ Involve staff in procedural and safety controls

Health and Safety Responsibilities for Team Leaders/Supervisors

Dunedin 08 July 2013 Invercargill 12 September 2013Presented by Employers’ Health and Safety AdviserM $425+GST NM $610+GST


Health and S

afety½ day

This workshop will provide guidance to the ACC audit tool and examples of what you will need to fulfil the audit requirements.

Designed for

Anyone who is responsible for preparing an ACC Workplace Safety Management Practices (WSMP) audit or the Accredited Employers Partnership Programme Safety Systems Audit.

Workshop content

▪ Work through the ACC audit standard and guidelines ▪ Discuss details of what an auditor will look for ▪ Give you a clear idea of how to improve your systems


▪ Streamline preparation for an audit ▪ Develop understanding of requirements ▪ Decide if the audit is for you ▪ Identify how much remedial work is required prior to the audit

Preparing for an ACC Health and Safety Audit

Contact us to register your interestPresented by Employers’ Health and Safety AdviserM $250+GST NM $395+GST


New½ day

Gain an understanding of the functions of a safety committee and its members. With the use of the provided toolbox of sample documents, participants will have the knowledge and resources to effectively establish a proactive safety committee.

Learn how to construct an agenda, write minutes, produce a recommendation, and to report back to people in the workplace to reinforce the importance of communication and employee participation in health and safety issues.

Designed for

This workshop is for all those who need to know how to establish and run an effective safety committee, which is representative of their workplace.

Workshop content

▪ Election of representatives ▪ Health and safety committee functions ▪ Safety committee proceedings and meetings ▪ Reporting back to staff ▪ Focus groups ▪ Reviewing your employee participation system


▪ Encourage employee participation in an effective health and safety committee that is of value to the workplace

▪ Ensure correct procedures during safety committee meetings ▪ Implement a functioning reporting system back to staff ▪ Modify the toolbox of sample forms to meet your company

requirements

Implementing + Running Effective Safety Committees

Contact us to register your interestPresented by Employers’ Health and Safety AdviserM $250+GST NM $395+GST


Project + O

perational Managem

ent

1 day

This programme will enable participants to conduct a quality audit which identifies situations within an organisation that are non-compliant with the quality system standards, and identifies processes, which require control/further control as well as any opportunities for improvement.

Designed for

People who have responsibility for conducting internal or external audits.

Learning content

▪ Background to quality management ▪ Setting the scope of the audit ▪ The purpose of audits ▪ Developing audit checklists ▪ Auditor ‘techniques’ ▪ Sampling ▪ Planning audits ▪ The audit process ▪ Documenting non–performance and making recommendations

for improvement

NZQA unit standards covered in the above training programme include 8084, 8086 and elements of 8085. Participants may elect to be assessed for units 8084 and 8086 following the completion of this training programme. Unit standard/assessment is an optional extra.

AuditTraining

Invercargill 20 February 2013Dunedin 02 September 2013Facilitated by Rod Baxter from Hamilton M $550+GST NM $725+GST


Project + Operational Management


Project + O

perational Managem

ent1 day

This programme will familiarise participants with techniques for mapping business processes and for their continuous improvement.

Designed for

Suitable for any person, from any sector, organisational level or function, who wishes to record in diagrammatic format the activities involved in undertaking a business process (a logical sequence of activities that takes inputs, adds value, and produces outputs for internal or external customers), and wishes to learn techniques for the on-going improvement of current processes.

Learning outcomes

▪ Understand process terms, benefits, characteristics, and challenges

▪ Prepare SIPOC charts, flowcharts and swimlane diagrams, and set realistic process measures and targets

▪ Audit a process for improvement using selected tools and techniques

The programme does not familiarise participants with software such as MS Visio, iGrafx, Corel Draw etc. However, tuition uses the same symbols and design principles.

Business Process Improvement

Dunedin 10 June 2013Facilitated by Dr Jim Young from Wellington M $550+GST NM $725+GST


2 days

The global move to adopt the principles used by Toyota Motors to drive the most fundamental change in leadership/management during the last 50 years is gaining in momentum in the Manufacturing, Service, Health and more recently the Financial Sector.

Lean Thinking will assist your organisation to become nimble, fast, cost-effective, elimate waste and deliver superior quality products or services.

Designed for

This programme will address the “how” but also covers all the key “what” questions of Lean Thinking. It is designed for CEOs, executives, managers and leaders who want to know about Lean Thinking and/or may be responsible for implementing a Lean Thinking strategy.

Learning outcomes

▪ Knowledge of what Lean Thinking is ▪ Understanding of the process (how) to implement a Lean

Manufacturing approach ▪ Ability to scope and deploy the project teams with appropriate

accountability and responsibility ▪ A milestone road map ▪ When to use Lean Thinking and when not to ▪ Building the business case for a Lean implementation ▪ Reviewing successful Lean implementations and securing the

learnings ▪ Practising the critical methodologies associated with Lean

Thinking systems ▪ Leaving the session with confidence to lead and participate in a

Lean Thinking initiative

Contact us for learning content.

LEANThinking

Contact us to register your interestFacilitated by Bryan Travers from AucklandM $1500+GST NM $1875+GST






Project + O

perational Managem

ent

1 day

This programme will familiarise participants with what they need to know and understand about the theory and practice of managing successful projects.

Designed for

Personal assistants and office administrators - from beginners to intermediate.

Learning outcomes

▪ Understand project management theory and the stages of projects

▪ Develop a toolkit for the management of projects ▪ Practise planning and implementing a project

Learning content

▪ Define what a project is ▪ Identify the types of project stakeholders, their roles and

responsibilities ▪ Identify the five stages of a project ▪ Developing a robust project definition form ▪ Planning and organising the project via proven methods and

templates ▪ Working together as a team ▪ Understanding the importance of and preparation of a risk

management analysis ▪ Successfully managing multiple projects ▪ Sound budget management ▪ Working with people effectively - involving, supporting and praising

people ▪ Effective problem solving techniques ▪ Evaluating, reviewing and closing the project

Project Managementfor Administrators

Invercargill 05 August 2013Facilitated by Robyn Bennett from Blenheim M $525+GST NM $695+GST

2 days

This programme provides knowledge and skills to build operational excellence, efficiency and productivity in the business.

Maximising efficiencies in producing goods or services has become paramount to remain competitive in the local or global market.

Designed for

Operations managers, senior functional managers and general managers.

Learning outcomes

▪ Analyse and improve the organisation’s business model from an operations management perspective

▪ Analyse and improve the effectiveness of production planning systems

▪ Conduct high level capacity and inventory learning ▪ Design and implement organisational performance measurement

systems ▪ Plan and implement product/service developments ▪ Develop an overall operations strategy for the organisation

in terms of cost, quality, flexibility and delivery, in a way that integrates operations with other parts of the organisation’s strategy

Operation Management can be completed as a two-day stand alone programme or as part of the NZIM Diploma in Management (Advanced). Assessment optional extra. For more information on the NZIM Diploma in Management (Advanced) please refer to page 69.

Operations Management

Dunedin 07 - 08 October 2013Facilitated by Richard Millar from AucklandM $1350+GST NM $1750+GST


Contact us to learn more | P 0508 656 757 | E [email protected] | www.osea.org.nz

1 day

This programme introduces best practice project risk management and familiarises participants with selected tools and techniques for better analysing and responding to project risk in order to deliver results that meet stakeholders’ needs.

Designed for

Those who propose to manage or are managing projects, and wish to develop their ability to manage risk to improve project performance.

Learning outcomes

▪ Understand the importance and benefits of effective project risk management and be familiar with the associated terminology, purposes, barriers, critical success factors, and psychological considerations

▪ Understand how to integrate the risk management process with their project life cycle, be able to apply the project risk management process and principles, and understand attitudes to risk including individual and organisation risk tolerance thresholds

▪ Be able to prepare a basic project risk management plan, establish a risk register and risk reporting methods, recognise common sources of project risk and be able to identify, register and categorise risks using a variety of techniques, and recognise, document and validate assumptions

▪ Be able to undertake qualitative and selected quantitative analysis to estimate risk impact and probability using a variety of tools and techniques

▪ Understand risk response categories and how to develop appropriate specific responses to manage risk (both threats and opportunities) and prepare, justify and implement time and budget contingencies

▪ Understand the main types of contracts used for outsourcing project work and for project resource procurement and their associated risk characteristics

▪ Be able to implement risk responses, monitor, control and assess risk response effectiveness, and manage residual and secondary risk throughout the project life cycle to post-project risk evaluation

▪ Understand how to undertake a project risk audit, update the organisation’s risk database, and apply a basic risk management maturity model to achieve continuous improvement

Project RiskManagement

Dunedin 14 June 2013Invercargill 18 October 2013Facilitated by Dr Jim Young from WellingtonM $550+GST NM $725+GST


39

Project + O

perational Managem

ent2 days

This programme provides participants with the knowledge, skills and best practice needed to confidently and competently manage projects of small to medium size and complexity in a wide variety of contexts.

Designed for

Anyone who is required to manage a project or participate in a project team who may have had no or little previous formal training in the discipline.

Learning outcomes

Conceive and evaluate a prospective project • Assess possible projects in terms of their strategic alignment, risk,

sustainability, and other selection criteria • Negotiate realistic goals and objectives/constraints, and

understand a project charter/terms of reference

Plan a project ▪ Develop a work breakdown structure ▪ Analyse project work packages and estimate their work effort, cost

and duration, and produce a bottom-up project budget ▪ Prepare a network diagram and Gantt chart schedule ▪ Assign and level resources (labour and non-labour)

Execute and control a project ▪ Delegate work and procure resources ▪ Manage risk, issues and stakeholders ▪ Monitor progress and manage variances ▪ Take corrective action and rebaseline/replan as reality unfolds ▪ Undertake a trade-off analysis among project parameters ▪ Manage change/variations ▪ Apply earned value activities

Close a project ▪ Identify closedown activities ▪ Evaluate the completed project, identify lessons learned, and

assess extent to which business case benefits have been realised

The programme content is consistent with the PMBOK and Prince2 methodologies, and scheduling processes are compatible with MS Project.

Practical ProjectManagement

Dunedin 12 - 13 June 2013Invercargill 16 - 17 October 2013Facilitated by Dr Jim Young from Wellington M $1075+GST NM $1425+GST


40

Com

munication + E

ngagement

½ day

Being able to express yourself clearly and assertively both in the workplace and in your relationships is beneficial to you, your employer and those you have relationships with.There are many misunderstandings about what assertiveness is and we will address these in this workshop.

Designed forAnyone who wishes to improve their skills in self-expression in the workplace and in interpersonal relationships.

Workshop content ▪ To define assertiveness ▪ To understand the difference between assertive and aggressive ▪ To develop skills in assertive communication ▪ To learn to say no when it is needed ▪ To start learning how to express feelings, both positive and

negative

Assertiveness Skills Training

Dunedin 04 March 2013Invercargill 23 May 2013Presented by Judith McDonald from DunedinM $250+GST NM $395+GST


Communication+ Engagement


Com

munication + E

ngagement

2 days 1 day

Designed for

Anyone wishing to build stronger relationships through understanding and adapting to other people’s styles.

Learning outcomes

▪ Gain a better understanding of your own and other people’s behavioural styles

▪ Reduce the frustration and stress brought on by poor communication inside and outside the workplace

▪ Communicate more effectively and persuasively and get what you want and need to get the job done

▪ Defuse conflict in work situations

Learning content

▪ The business of versatility ▪ Identifying style ▪ Reflect on style expectations ▪ Modify your behaviour ▪ Managing styles in conflict ▪ Mastering versatility

Building Relationship Versatility

Invercargill 20 - 21 June 2013Dunedin 10 - 11 October 2013Facilitated by Ross Wilson from AucklandM $1375 NM $1750+GST


This programme will provide you with a solid foundation in basic construction techniques which will improve your confidence and professionalism.

Designed for

For those who are required to write business letters, reports and e-mails.

Learning content

▪ Image, impact and public relations in letters and reports ▪ Writing letters and reports with a clear objective ▪ The importance of grammar and punctuation ▪ Using plain English, the value of being specific ▪ The correct construction of a business letter and a report ▪ Pre-empting customer concerns and reactions ▪ Closing a letter correctly ▪ Dealing with complaints in writing

You are encouraged to bring samples of letters, reports and/or e-mails that you have written as participants will be provided with an opportunity to review and re-work their work.

This training programme is not dedicated to report writing. To review our Report and Proposal Writing training programme please refer to page 48.

BusinessWriting Skills

Invercargill 16 April 2013Dunedin 06 November 2013Facilitated by Vanessa Hockaday from DunedinM $525+GST NM $695+GST


Com

munication + E

ngagement

1 day 1 day

CommunicationSkills

Invercargill 21 March 2013Dunedin 11 July 2013Facilitated by Karen Gibbons from Christchurch M $585+GST NM $750+GST


Designed forAnybody who wishes to develop their voice, clarity of speech and confidence in speaking situations, from a 1-1 basis to a large audience.

Learning outcomes ▪ The important techniques and skills behind clear and effective

speech ▪ Exercises to relax, breath and produce a voice that is easily heard

and understood ▪ How to use your voice so it is more interesting to listen to, in any

speaking situation

Workshop content ▪ Learn the difference between a clear, effective speaking voice

and one that is not ▪ Learn the seven aspects of voice development ▪ Practise the techniques for producing certain sounds and words

correctly ▪ Study exercises working towards clear enunciation including

breath control for voice projection and relaxation for confidence

Participants will receive a comprehensive manual to assist you with these skills and exercise to practise on a daily basis.

Developing Effective Speech

Invercargill 18 February 2013Presented by Miriam Erikson from InvercargillM $425+GST NM $610+GST


New

What impact are you making when you communicate? How good are your communication skills? You will agree that the way we communicate affects nearly everything we do.

Participants will discover how to assess their communication skills and will learn tips and techniques for improving their communication skills.

Designed forAnyone who wishes to understand and improve their communication skills.

Learning outcomes ▪ Discover your communication strengths and areas for

development through simple self-assessment tools ▪ Learn about different tips and techniques for improving the

success of your communication via the different mediums (speaking, writing, watching and listening)

▪ Feel confident (through practise) in how to apply these techniques back on the job (and the rest of life!)

▪ Go back to the workplace with new behaviours to try out which have been designed to improve several common methods of communication (listening, presentations, e-mails, meeting management)

Learning content ▪ What is communication? ▪ Why is it so important? ▪ The communication process and where we typically fail ▪ How to improve listening skills, presentation skills, e-mail writing

skills and meeting management skills.

New

Become a memBer

our vision, your success

contact us for a membership pack


Com

munication + E

ngagement

½ day 1 day

Designed for

Business owners, managers and staff responsible for running meetings.

Learning outcomes

▪ Recognise why meetings fail ▪ Identify the critical requirements for effective meeting

management ▪ Know how to effectively chair a meeting ▪ Produce quality minutes

Learning content

▪ Recognise why meetings fail ▪ Identify the critical requirements for effective meeting

management ▪ Understand how to formulate an effective agenda to ensure topic

coverage in a timely manner ▪ Know how to effectively chair a meeting including

- Keeping the meeting to time - Handling different personalities - Getting and agreeing to decisions - Covering pre and post meeting preparation ▪ Produce minutes that capture main points and actions succinctly

Effective Meeting Management

Dunedin 22 March 2013Invercargill 06 August 2013Facilitated by Robyn Bennett from BlenheimM $295+GST NM $400+GST


Gain knowledge and skills in managing self and others to utilise time effectively.

Designed forAnybody seeking new techniques and strategies to enable them to increase productivity from time.

Learning outcomes ▪ Develop a work/life balance strategy ▪ Prioritise work on a daily/weekly basis ▪ Match priorities with those of supervisors/partners ▪ Negotiate priorities and assert own position ▪ Successfully plan their work and workflows ▪ Develop a strategy to attain greater personal productivity ▪ Minimise workplace interruptions and distractions ▪ Implement a strategy to manage time effectively

Learning content ▪ Managing yourself ▪ Managing your work ▪ Managing others ▪ Overcoming procrastination ▪ Maintaining a feeling of wellbeing ▪ Establishing priorities ▪ Planning and organising ▪ Effective work practices ▪ Working smarter and not harder ▪ Dealing with interruptions and distractions

Effective Use of Time

Queenstown 25 March 2013Dunedin 21 May 2013Invercargill 18 November 2013Facilitated by Reg Garters from ChristchurchM $550+GST NM $725+GST



Com

munication + E

ngagement

½ day 1 day

Designed for

People wishing to be more effective in their e-mail communications.

Learning outcomes

▪ Manage your e-mails more effectively by using appropriate tools ▪ Ensure sent e-mails are read and actioned ▪ Ensure incoming e-mails are dealt with in a timely manner

Learning content

▪ Decide whether e-mail is the appropriate method for your message

▪ Structure e–mails in both subject line and body to ensure they are read, and you receive a timely response from e-mails you send

▪ Ensure replies to e-mails are responded to appropriately ▪ Recognise what you should not do with e-mails ▪ Control your e-mail before it controls you – tips on managing your

e-mail including using folders, flags, colour coding, rules, out of office reply, inserting signature blocks

▪ Recognise when it is appropriate to use the cc, bc and reply all functions

E-mail Etiquette

Dunedin 22 March 2013Invercargill 06 August 2013Facilitated by Robyn Bennett from Blenheim M $295+GST NM $400+GST


Designed for

All those wishing to increase their knowledge in the topic of Emotional Intelligence.

Learning outcomes

After working through the topics presented through the day participants will have greater insight into the way they process information and act on it. Consequently they will discover that their decision making and inter-personal skills are taken to a higher level. They will find their work and domestic lives will be enhanced to the advantage of all concerned.

Learning content

Understanding Emotional Intelligence

▪ The place of intelligence in life ▪ Definitions of Emotional Intelligence and Social Intelligence ▪ The history of the concept of Emotional Intelligence ▪ Competencies skills and measures of intelligence ▪ Emotional phobia and countering its consequences ▪ Effects on the workplace ▪ Motivation, conformity and breaking the conventional mould ▪ Myths and the reality

Responding and moving into another inner space

▪ The emotionally safe workplace ▪ Skills problems and changing the environment ▪ Are there any special words? ▪ Developing emotional and social literacy ▪ Control measures - education leadership ▪ From empathy to anger which way to go? ▪ Moving forward to embrace the future

EmotionalIntelligence

Dunedin 09 May 2013Invercargill 21 August 2013 Facilitated by Ants Parder from ChristchurchM $550+GST NM $725+GST



Com

munication + E

ngagement

1 day 1 day

Employee Engagement is a popular term and all good businesses in New Zealand are paying attention to it now more than ever.

Organisations who are able to engage their people far outperform those organisations whose people are more detached and disinterested in their work roles. In light of this, this programme aims to provide you with a clear understanding of what employee engagement is, why it is so important, and to arm you with a plan to improve levels of employee engagement in your business.

Learning outcomes

▪ Learn the nine key aspects that impact the most on employee engagement

▪ Learn strategies and receive tools and templates that ensure you hit all nine key aspects

▪ Come away from the day with a targeted, tailored action plan for lifting the engagement levels of your employees immediately

Learning content

▪ What is employee engagement and why should we be paying attention to it?

▪ What are the nine key aspects that impact the most on improving employee engagement and how do you introduce them to your workplace?

▪ The importance of measuring engagement and some methods for doing so

▪ Creating your plan of action for improving employee engagement and monitoring progress

EmployeeEngagement

Invercargill 07 November 2013Facilitated by Karen Gibbons from ChristchurchM $585+GST NM $750+GST


The role of the administrator has changed. They are expected to manage themselves and others, liaise with departments and other organisations, have generalist knowledge of your organisation, assist with budgeting and compliance issues.

Designed for

Administrators and administration assistants involved in professional administrative roles, from any industry.

Learning content

Essential administration skills ▪ Identify what skills and attributes makes a good administrator ▪ Identify the significant issues facing administrators in the next

5 - 10 years

Communication skills and working together as a team ▪ Learn how to better communicate with all behavioural styles ▪ Identify the different roles people undertake and what that means

for successful team work ▪ Recognise the stages of team development ▪ Identify your role in a team ▪ Learn how to resolve conflict by having a robust conversation

Business writing ▪ Recognise the principles of good business writing - current trends ▪ Structure your writing appropriately

Event management ▪ Identify the event management process ▪ Establish time saving processes for planning your event and

ensuring actions and plans are communicated effectively to the team

Juggling multiple responsibilities effectively ▪ Identify processes for making better use of your time including

multi- tasking ▪ Gain control of your time by communicating your needs to others

Professional development ▪ Learn the critical strategies needed for career development ▪ Successfully prepare for your performance appraisal

Essential Skillsfor the Administrator


New


Com

munication + E

ngagement

1 day 2 days

Make work-life balance work for and with you.

Designed for

This programme is designed for all levels of management or anyone wanting to gain or regain their zest for life.

Learning outcomes

▪ Classify different types of stress- physical, emotional, intellectual ▪ Understand you and stress , eustress, and distress ▪ Recognise signs and signals of stress ▪ Identify some of the impacts of negative stress ▪ Change responses to stress ▪ Cope with the cause the effect and consequences of stress ▪ Deal with sources of crisis and chronic situations ▪ Confront personal obstacles to effective stress management

Learning content

▪ Physics, physiology and psychology: Impacts of stress ▪ Mapping your present and future: Where to today and tomorrow ▪ Fight or Flight or Flow: Stress responses explored ▪ It’s more than Balance: Exploring stress management strategies ▪ Turning the corner: A new pathway looking forward to self

empowerment

ManagingStress

Dunedin 08 May 2013Invercargill 22 August 2013Facilitated by Ants Parder from ChristchurchM $550+GST NM $725+GST


It is important for training to “hit the mark”, so organisations receive return on investment.

The solution is to undertake a proper training needs analysis to ensure that training fits, and will solve business needs, while ensuring those that attend training see it as relevant and valuable.

Designed for

This programme is designed for training co-ordinators, and other human resource personnel responsible for staff training.

Learning outcomes

Conduct a Needs Analysis ▪ Effectively communicate the purpose of a training needs analysis ▪ Carry out needs analysis ▪ Separate out training from non-training issues

Programme Design ▪ Use training needs to write clear objectives ▪ Use training needs to develop a training plan ▪ Design a training programme based around training needs

Evaluation

▪ Explain the four levels of training evaluation ▪ Evaluate training effectiveness ▪ Develop participant, programme and performance evaluation

tools

Needs Analysis and Programme Design can be completed as a two-day stand alone programme or as part of the National Certificate in Adult Education and Training (Level 4). Unit standard/assessment optional extra. For more information on the National Certificate in Adult Education and Training please refer to page 68.

Needs Analysis andProgramme Design

Dunedin 18 - 19 June 2013Facilitated by Una Ryan from AucklandM $1100+GST NM $1500+GST


New


Com

munication + E

ngagement

2 days 1 day

Standing up to deliver a presentation to your peers, the board, sales manager or presenting the latest marketing plan can be a daunting challenge. Business professionals have to be able to delivery convincing and punchy presentations.

Presentation Skills delivers the techniques necessary to plan and deliver convincing and punchy presentations, talks and lectures.

Effectively manage your next presentation and use media for best effect. Give your great ideas and hard work the impact they deserve.

Designed for

If you need confidence in public speaking or simply to reinforce your public speaking, Presentations Skills delivers the techniques to make your next presentation a winning presentation.

Learning outcomes

▪ Prepare presentations by arranging content, choosing media, and taking account of the audience and the value

▪ Incorporate the principles and persuasion into presentations to ensure maximum uptake and retention of the message

▪ Confidently and effectively present to audiences, in formal and informal settings

▪ Start and conclude presentations with flair, and manage image, pace and delivery throughout

▪ Stay on track and keep the audience focussed on the message ▪ Manage nerves and anxiety, and rise to the challenge, again and

again ▪ Deal with difficult questions, cynical or hostile audiences in an

empathetic but assured and professional manner ▪ Use your voice and body language to support and reinforce your

messageImpression management, presentational media and influencing techniques are included in this highly interactive, practice-based programme. There is opportunity to practice the type of presentation you are likely to make in your work environment.

PresentationSkills

Dunedin 18 - 19 April 2013Invercargill 30 - 31 October 2013Facilitated by Cindy Lincoln from AucklandM $1025+GST NM $1395+GST


Most organisations require staff to give presentations, but for many this can be a stressful experience. This workshop will provide participants with knowledge, skills and strategies to speak confidently and clearly.Designed forPeople who are required to give professional business presentations.

Productivity improvements ▪ How to prepare and rehearse a presentation ▪ Effective speaking skills that communicate your ideas clearly ▪ Strategies for remaining calm and focused while speaking ▪ The ability to understand and engage your audience ▪ Introducing and thanking speakers

Public Speaking Skills for Women

Dunedin 07 August 2013Invercargill 20 November 2013Presented by Dr Simone Marshall from DunedinM $425+GST NM $610+GST


This workshop will provide participants with knowledge, skills and strategies to speak confidently and clearly.Designed forProfessional women who are required to give professional business presentations.

Productivity improvements ▪ How to prepare and rehearse a presentation ▪ Effective speaking skills that communicate your ideas clearly ▪ Strategies for remaining calm and focused while speaking ▪ The ability to understand and engage your audience ▪ Introducing and thanking speakers

Public Speaking Skills

Queenstown 24 September 2013Dunedin 14 October 2013Presented by Dr Simone Marshall from DunedinM $425+GST NM $610+GST


♀ 1 day

New


Com

munication + E

ngagement

1 day 1 day

The challenge is knowing how to develop a persuasive and easy-to-read document, from mountains of information, which will successfully influence customers and individuals in making the best decision.

Designed for

Anyone who is required to create a report or proposal.

Learning outcomes

▪ Be able to apply the report writing process ▪ Win support for your proposals through appropriate structure,

content and persuasive writing ▪ Understand the points of difference between reports and

proposals ▪ Evaluate the flow of your reports and proposals ▪ Adapt style and content to match the profile of your reader/client ▪ Succeed in sifting and selecting only important information ▪ Be clear and brief without sacrificing impact and comprehension ▪ Prepare effective summaries ▪ Make the best of your report recommendations and conclusions ▪ Include relevant graphics to enhance visual impact and

understanding ▪ Take an editing approach that further refines and adds value to

your writing

Business Writing Skills training programme is also available. Please refer to page 41.

Report + Proposal Writing

Dunedin 11 June 2013Invercargill 15 October 2013Facilitated by Dr Jim Young from WellingtonM $550+GST NM $725+GST

A practical programme providing knowledge and understanding of the modern meeting procedures minute/note taking techniques.

Designed for

Those who either regularly or occasionally are required to accurately record the minutes of a meeting but have never received any formal training in the procedure.

Learning outcomes

▪ Value the importance of the minute taking role ▪ Identify methods to record minutes ▪ Match the minute taking style appropriately to meeting

requirements ▪ Understand meeting procedure ▪ Know how to record motions and amendments ▪ Utilise appropriate style for in committee minutes ▪ Recognise the legal issues relating to minute taking ▪ Recognise techniques for recording virtual meetings

Learning content

▪ Recognise the importance of the meeting taking role ▪ Identify the requirements of effective meetings ▪ Identify methods to record minutes ▪ Identify different types of minute templates and minute styles and

at what meetings to use them ▪ Effective use of an action points list ▪ Write effective minutes

- Determining what needs to be recorded - Three step approach to recording discussion - Meeting procedure - recording motions and amendments - Tips for effective minute writing ▪ Recognise the minute style for in committee minutes ▪ Effective record keeping ▪ Recognise the legal issues relating to minute taking ▪ Effective agenda formulation ▪ Recognise techniques for recording virtual meetings

The Art of Minute Taking



Com

munication + E

ngagement

1 day 4 days

This high energy, high impact one-day programme will challenge attitudes, change behaviours and inspire an improved focus on getting the job done with single minded focus and the determination to see it through to completion.

If you or your staff are constantly running out of time, wishing you had more time or just can not achieve your responsibilities or goals within the time frames allocated, then this programme is for you!

Focusing on values based self management, this programme will allow the participant to really ‘look in the mirror’ and therefore determine not only what matters most, but also what is required to achieve it.

Make the time to attend this challenging programme so you can learn and apply the key disciplines to effective self mastery. Learn how to gain control of those critical events that determine what you achieve in any given day, and more importantly, what defines who you become in the years that lie ahead.

Designed for

▪ For middle to senior management, supervisors and/or functional staff whose job responsibilities include a considerable task or project emphasis

▪ Those who are simply struggling to achieve the daily/weekly/monthly responsibilities or goals and need some new direction and insight in this area of self improvement

Learning outcomes

▪ Plan for a more successful and productive day ▪ Prioritise the most important to the least important events for that day ▪ Delegate more effectively those things that they should not be

directly involved in ▪ Communicate with more confidence and conviction ▪ Say ‘NO’ when necessary! ▪ Make better decisions about when and how they use their time ▪ Develop an appropriate work/life balance ▪ Achieve today’s work today, and achieve it consistently!

Time + SelfManagement

Invercargill 18 April 2013Dunedin 09 September 2013Facilitated by Robin Rawson from ChristchurchM $585+GST NM $750+GST


Train the Trainer

Contact us to register your interest Facilitated by Una Ryan from AucklandM $2000+GST NM $2650+GST


Developing training programmes that use methods and techniques to accommodate different learner styles is essential to developing people.

Train the Trainer is designed to create effective, results-orientated trainers and facilitators. If you need to develop the skills to drive organisational learning and development, this programme is invaluable.

Designed for

Are you responsible for implementing training and/or organisational learning and development?

This programme is ideally suited to trainers, supervisors and managers responsible for staff training.

Learning outcomes

▪ Stimulate learning ▪ Plan and design training ▪ Conduct an effective training intervention ▪ Evaluate the effectiveness of your training through feedback

Contact us for full learning outcomes.

Train the Trainer can be completed as a four-day stand alone programme or as part of the National Certificate in Adult Education and Training (Level 4). Unit standard/assessment optional extra. For more information on the National Certificate in Adult Education and Training please refer to page 68.

New


Accounting + Finance

2 days

Accounting for Non Accountants - Stage One enables you to understand and interpret accounting reports and to use accounting skills to assist in making effective business decisions.

Designed for

Proprietors, managers and staff who use accounting information to monitor performance, and need an improved understanding of financial terminology, practices and principles.

Learning content

▪ Statement of financial position - The structure of a business - Liabilities or debt - Shareholders’ funds or equity - Assets ▪ Statement of financial performance

- Components of accounting profit - Revenues - Expenses - Importance of the period - Inventory valuation and management - Depreciation - Accruals and prepayments ▪ Analysis and interpretation of accounts

- Liquidity ratio - Leverage ratio - Activity ratio - Profitability ratio - Key performance indicators ▪ Cash flow and budgeting

- Cash flow management - Benefits - Preparation of the budget ▪ Basic forecasting techniques

- Estimating cash flows - Making results work - Understanding variances - Managing cash flow variation - Reviewing and revising the budget

Accounting forNon Accountants - Stage One

Dunedin 25 - 26 February, 12 - 13 August 2013 Invercargill 10 - 11 April 2013Facilitated by Paul Duggan from ChristchurchM$895+GST NM $1150+GST





2 days

This programme provides a broader practical knowledge of business techniques, structures and related financial considerations including forecasting, sources of finance, costing and pricing.

Designed for

Proprietors, managers and staff who are involved in financial accounting who have ideally completed NZIM Accounting for Non Accountants - Stage One.

Learning outcomes

▪ Consolidate knowledge gained in Accounting for Non Accountants Stage One

▪ Relate and explain terms, definitions and benefits of management accounting

▪ Conduct a simple cost volume profit analysis, incremental analysis and cost allocation

▪ Describe the role of the bank and how to maintain the bank relationship

▪ Work with core ratios related to simple scenarios ▪ Relate management information needs and the key performance

indicators of an effective system ▪ Prepare a sales budget and forecast ▪ Structure a business plan

Contact us for learning content.

Accounting for Non Accountants - Stage Two

Invercargill 12 - 13 September 2013 Facilitated by Paul Duggan from ChristchurchM $895+GST NM $1150+GST


This programme provides knowledge and skills to build financial excellence and decision making in the business world.

Knowledge of finance has always been in the accountant’s domain but in recent times it has become paramount that all managers are now required to be generalists in this changing world and therefore must add this skill to their existing business knowledge.

Designed for

Managers at any level of the organisation with limited knowledge of business finance.

Learning outcomes

▪ Understand the business finance environment ▪ Apply capital budgeting techniques and evaluate investment

decisions ▪ Apply knowledge of working capital to effectively manage a

business for a given situation ▪ Compare and contrast financing options to recommend a course

of action ▪ Discuss the principles of capital structure and cost of capital, and

calculate the cost of capital ▪ Apply business finance knowledge to a given situation and provide

recommendations

Business Finance can be completed as a two-day stand alone workshop or as part of the NZIM Diploma in Management (Advanced). Assessment optional extra. For more information on the NZIM Diploma in Management (Advanced) please refer to page 69.

2 days

BusinessFinance

Dunedin 27 - 28 November 2013 Facilitated by Richard Millar from AucklandM$1350+GST NM $1750+GST


New


Strategy + Innovation

2 days

This Change Management programme offers solutions for organisations who aim to manage successful change in today's workplace environment, through contemplating change, wanting to minimise the risks when planning and implementing change.

Designed for

Middle and senior managers and/or human resource managers involved in strategy, planning or implementing change and project managers.

Well suited to a management team or group who are intending to implement change across the organisation.

Learning outcomes

▪ Understand and act upon the different types of strategic change ▪ Identify strategies that manage change effectively ▪ Diagnose and examine the need for strategic change ▪ Manage the strategic change process ▪ Manage the interests of stakeholders ▪ Develop processes that enable organisations and the people in

them to embrace and promote positive change ▪ Manage the communication of the change - proactively and

effectively ▪ Appreciate resistance and how this can be effectively handled

Change Management can be completed as a two-day stand alone workshop or as part of the NZIM Diploma in Management (Advanced). Unit standard optional extra. For more information on the NZIM Diploma in Management (Advanced) please refer to page 70.

Change Management

Dunedin 14 - 15 August 2013 Facilitated by Cindy Lincoln from Auckland M $1350+GST NM $1750+GST








1 day1 day

New Zealand businesses operate in dynamic and challenging markets where they continue to look for better and smarter ways to do things.

In order to survive, some businesses demonstrate the ability to adapt to competitive change by continuing to explore new ways to do things, introduce new or improved products and services. The innovation process is central to many of these businesses.

Workshop objective

This workshop will help participants develop a greater understanding of the concept of innovation, innovation process and innovative management.

Designed for

This workshop is designed for business leaders, managers or anyone who is curious about innovative management practices and seek to investigate new opportunities (products and service design, processes and practices) in order to compare and contrast these with their existing processes.


▪ Develop a greater understanding of the innovation process ▪ Develop a greater understanding of how creativity and innovation

differ ▪ Develop a greater understanding of the different types of

innovation ▪ Develop a greater understanding of innovative management

practices and how to use these to help create a culture of innovation

Innovation Management

Dunedin 15 February 2013Presented by Liz Gordon from DunedinM $510+GST NM $650+GST


There is increasing recognition that economic recovery and being competitive in the global market strongly correlates to having outstanding boards and competent directors. Pressure on board’s and director performance demands are intensifying.

This has lead to the term “Best Practice Model for Directors – Standards for the Board”. These are not prescriptive but provide a framework for application and benchmarking comparison for high standards of professionalism, director competence that culminates in successful business outcomes.

Designed for

This programme addresses best governance practice for company boards, public sector boards, not-for-profit boards, clubs, sports bodies, schools, trusts – any governance body.

Learning content

▪ Understanding and applying director “Best Practice” standards of governance professionalism and competence

▪ Better exercise responsibilities/accountability as directors ▪ Adopt a shareholder/stakeholder value based approach to board

decision-making and its application to business success ▪ How to approach the new position on the board ▪ Lead, develop and implement a value-based philosophy ▪ Make more effective contribution to board decision making,

governance culture and application ▪ Appreciate the important corporate governance issues that

impact on boards ▪ Understand the scope of legal, financial, and ethical matters that

impact on boards ▪ Conduct relationships with other board members and those

external to the board, with greater confidence ▪ Assess and appreciate the attitudes, needs, and opinions of

investors, analysts, shareholder/stakeholders and other interest groups

▪ Managing risk ▪ Better understand the board’s role in public affairs, media

relations and other communications.

Governance Best Practice

Invercargill 28 June 2013Dunedin 19 September 2013Facilitated by Doug Marsh from WellingtonM $585+GST NM $750+GST


NewNew



1 day

Management has been defined as “constant problem solving”. Everyday business change creates a multitude of management challenges, otherwise known as problems. If you constantly face the unexpected, it’s time to learn some strategies for converting these challenges to advantages.

Problem Solving and Decision Making offers solutions to everyday business headaches, by developing improved planning systems and implementation skills you minimise problems, by employing appropriate techniques of management you identify emerging problems before they take effect, by employing appropriate problem solving strategies you convert the challenge to an advantage.

Designed for

Team members or managers who have to make daily business decisions. Those who want to improve their ability to create a problem free business environment and those who wish to hone their effectiveness in identifying and implementing appropriate solutions.

Learning outcomes

▪ Use valid frameworks for problem prevention and solving, and decision making

▪ Understand and manage the various issues involved in problem solving and decision making

▪ Apply the benefits of team-based problem solving and decision making

▪ Understand and enhance people’s acceptance of decisions, solutions and plans resulting from successful problem solving and decision making

Problem Solving+ Decision Making

Invercargill 14 October 2013Facilitated by Dr Jim Young from WellingtonM $550+GST NM $725+GST


This programme provides knowledge and skills to be able to plan and implement effective strategic management.

Designed for

Junior to middle managers.

Learning outcomes

▪ Complete a detailed business plan and implementation strategy for a business

▪ Detail the processes they used to plan, develop and implement the business plan

▪ Demonstrate knowledge of the principles of strategic management and a range of relevant tools that can be employed in the strategic management process

▪ Conduct a strategic analysis of a business with reference to the external and internal environments and the mission and goals of the organisation

▪ Develop a range of strategic options for the business, evaluate these against standard criteria and choose the best strategy for the business to adopt

▪ Develop an implementation plan for the chosen strategy showing how the strategy will be translated into actions or tasks. Include in the implementation plan a strategy for achieving support and buy-in from relevant stakeholders of the organisation

▪ Document the processes involved in developing the strategic plan

Strategic Management can be completed as a two-day stand alone workshop or as part of the NZIM Diploma in Management (Advanced). Assessment optional extra. For more information on the NZIM Diploma in Management (Advanced) please refer to page 69.

Strategic Management

Invercargill 18 - 19 September 2013Facilitated by Richard Millar from AucklandM $1350+GST NM $1750+GST


2 daysNew

55

Environm

ent + Energy

2 days½ day

Electricity Essentials How to get the best deals

Dunedin 15 April 2013Presented by Paul Chapman from DunedinM $425+GST NM $610+GST

This workshop covers a step-by-step process for finding the best deal on electricity.

Designed for

▪ Business owners ▪ Financial controllers/managers ▪ Procurement specialists ▪ Energy/property/facility managers ▪ Anyone responsible for an electricity spend that is a significant

percentage of operating cost ▪ Anyone who manages electricity purchasing for a large number

of sites e.g. a landlord with a portfolio of residential sites or a property manager with a number of commercial buildings

Workshop content

▪ An overview on how the retail electricity market works ▪ Options for buying electricity in the retail market ▪ The retailers – who they are and how to contact them ▪ The role of the internet in finding how you use electricity and also

what retailers have to offer ▪ Understanding your electricity invoices ▪ Finding and understanding electricity retailer pricing ▪ Developing a request for electricity supply which will get the most

responses from retailers ▪ How to evaluate the various charging elements in different supply

options to find the one that best meets your needs ▪ What you need to know about switching retailers ▪ Avoiding common pitfalls and traps

Environment + Energy


Sales, M

arketing + Custom

er Service

2 hrs

Better Business by Phone

Contact us to register your interestPresented by Matthew Mewse from DunedinM $210+GST NM $295+GST


The phone is the most used tool in business. If you are looking to turn your phone into a sales and marketing weapon then attend the Better Business By Phone workshop.

Designed for

This is an ideal program for all those that use the telephone as a selling tool.


▪ Have telephone skills to deal with every type of call ▪ Overcome the fear of cold calling with a simple, successful system ▪ Handle such common objections as “I’ve got no money”, “I’m just

too busy” ▪ Use customer care techniques to retain clients and increase your

business with them too! ▪ Have winning ways to secure face-to-face quality appointments ▪ Handle tricky customers and complaints and keep their business ▪ Get past screeners and PAs to reach your prospect ▪ Use closing skills for sales and field visits ▪ Lead management techniques to help grow your client database ▪ Effectively deal with “send me mail”

Sales, Marketing + Customer Service


Sales, M

arketing + Custom

er Service

½ day

This programme will enable participants to deliver quality customer care which enhances customer relationships and minimise the chances of losing the customer to a competitor.

Designed for

Anyone in your organisation who has contact with customers and can make or break relationships.

Learning content

▪ We all talk about customer care but do we really know what it is? ▪ Why should your organisation be taking customer care very

seriously? ▪ What does it take to deliver great customer care? ▪ What do your customers want from you?

Delivering Great Customer Care

Invercargill 17 April 2013Dunedin 23 October 2013Facilitated by Vanessa Hockaday from DunedinM 295+GST NM $375+GST


1 day

This programme provides the skills to ensure you organise a successful, creative and memorable event.

Designed for

Anyone who needs to understand the event management process, and be provided with practical tools in order to effectively plan, organise, co–ordinate and evaluate a conference, event or large function.

Learning outcomes

▪ Understand the event management process ▪ Gain tools and knowledge to plan an event ▪ Gain tools and knowledge for organising the event to ensure a

successful outcome on the day ▪ Ensure an appropriate process for evaluating and closing the

event is in place

Learning content

▪ Identify what is required in the conceptual stage - Develop sound terms of reference

▪ Effectively design, plan and co-ordinate your event - Use creative techniques to ensure a successful event - Promote your event to maximise attendance - Obtain sponsorship - Select an appropriate venue - Effective budgeting - Compile timelines and action plans - Identify risks and factors in contingencies ▪ Ensure effective implementation on the day - top tips! ▪ Set criteria for evaluation of the event

- Effective evaluation questionnaire design - Writing up the final report

Learning content will be demonstrated by the use of case studies.

EventManagement

Dunedin 18 March 2013Facilitated by Robyn Bennett from BlenheimM $525+GST NM $695+GST



EssentialSelling Skills

Invercargill 15 - 16 August 2013Facilitated by Robin Rawson from ChristchurchM $895+GST NM $1150+GST


An introduction to the Essential Selling Skills required to succeed in customer service and sales roles today.

Participants will learn and apply an easy-to-remember 5-point sales process that will equip them to sell well every day, with every customer! These non-negotiable sales disciplines will ensure your staff demonstrate the right attitudes, skills and techniques to be a stand-out sales professional and to consistently achieve superior sales results.

Designed for

▪ Anyone involved in front line sales and service, including new staff who need to learn the best techniques, right attitudes and deliberate behaviours expected in the delivery of sales and service excellence

▪ Experienced staff who need to re-evaluate or fine tune their current sales and service skills

▪ Managers/store owners who want to lead from the front

Learning outcomes

▪ Sell more - through a more developed understanding of, and commitment to, the fundamental disciplines of the sales process

▪ Maintain excellent attitudes towards customers and other staff ▪ Better understand the customers needs and wants and how to

effectively meet them ▪ Communicate more effectively as interpersonal skills are improved ▪ Become a more collaborative problem solver for their customers

thereby creating the best possible outcomes/results for both parties

▪ Take the grey out of features and benefits ▪ Win over the tough nuts/difficult customers with poise, calm and

absolute professionalism ▪ Influence other team members within their organisation with

the new and improved skills, attitudes and behaviours being demonstrated on-the-job!

Learning content

▪ Understanding competitive advantage ▪ Understanding what selling is really all about? ▪ Bringing both the art of conversation and the science of a proven

sales process to the fore – every time ▪ Getting it right internally, with attitudes and motives that create a

sales EDGE ▪ Delivering best-fit solutions based on a new understanding of and

commitment to genuine customer intimacy ▪ Consistently demonstrating five minimum sales disciplines – every

customer – every time ▪ Handling objections with confidence and competence ▪ Closing the sales – without being pushy ▪ The importance of ethical selling and honouring promises made ▪ Personal goals and action plans back on-the-job

Applying deliberate accelerated learning techniques, all course participants will be actively engaged in syndicate discussion groups, a wide range of sales based exercises, challenges, case studies and be developing their own targeted goals and action plans for on-the-job implementation throughout the two-days.

This high energy, high impact programme will challenge attitudes, change behaviours and inspire a culture of service and sales excellence in your organisation.

2 days

58

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arketing + Custom

er Service





½ day 1 day

It is essential that sales people can maximise every contact they have with a customer, develop excellent trading relationships and close a sale when the time is right.

This programme shows participants how to begin to form lasting, viable relationships, sell actively and close a sale.

Designed for

People who deal with existing customers and incoming business, and is applicable to both telephone and face to face sales people.

Learning content

▪ Can anyone sell? ▪ The differences between selling on the telephone and selling face

to face ▪ Managing your client base and your territory ▪ The importance of control questions ▪ How to sell more powerfully using benefits ▪ Presenting the price with confidence ▪ Managing resistance ▪ Closing dynamically ▪ Sales letters

Please note that developing new business is not covered in this programme.

How to Improve your Sales Figures

Invercargill 18 April 2013Dunedin 24 October 2013Facilitated by Vanessa Hockaday from DunedinM $510+GST NM $650+GST


How to Handle Difficult Customers

Invercargill 17 April 2013Dunedin 23 October 2013Facilitated by Vanessa Hockaday from DunedinM 295+GST NM $375+GST


What you can personally do to handle the situation of difficult customers confidently and professionally.

Designed for

Anyone in sales, customer service, accounts or reception who may have to deal with difficult or irate customers.

Learning content

▪ Why can some customers be difficult to deal with? ▪ How are those difficulties expressed? ▪ The importance of assertive behaviours ▪ Understanding the roles that people play ▪ Tips and guidelines for how to behave and win through

59

Sales, M

arketing + Custom

er Service


½ day 1 day

This workshop introduces participants to the fundamentals of marketing, starting with what marketing is, how it integrates within an organisation, and how to avoid the most common pitfalls. It will also cover key points for websites, search engine optimisation and an overview of social media marketing.

Designed for ▪ Anyone who has been given some responsibility for ‘marketing’ as

part of their job, but who is not specifically a ‘marketer’ ▪ Anyone who has to work closely with marketers and wants to

understand more ▪ Anyone who wants to feel more confident about marketing

Workshop content ▪ What is marketing? ▪ The marketing role, its scope and its limitations ▪ The importance of the ‘Brand’ ▪ Defining your target markets, positioning and communication ▪ Ingredients of the marketing plan ▪ A website strategy ▪ Search engine optimisation ▪ Social media marketing

Productivity improvements ▪ Undertake a useful level of involvement in the marketing function

in small to medium sized organisations, or work in a marketing co-ordinator/assistant role in larger ones

▪ Work confidently alongside other marketers, supporting senior staff and able to get more out of on-the-job learning

Marketing Understanding the Essentials

Invercargill 14 March 2013Dunedin 16 May 2013Presented by Philippa Crick from DunedinM $250+GST NM$ 395+GST


One of the best ways to gain free publicity is through the media. But it can be fraught with danger.

This workshop will show you how to gain advantage for your business through effective public relations.

Designed for

Marketing managers, company spokespeople, business owners and communication staff.

Workshop content

▪ What is public relations and why do you need it ▪ How to get the media interested in your story ▪ How to write a press release and prepare a press pack ▪ Interview techniques ▪ What to do when it all goes wrong

Media Training + PR

Dunedin 09 April 2013Invercargill 10 July 2013Presented by Lynnaire Johnston from DunedinM $425+GST NM $610+GST


60

Sales, M

arketing + Custom

er Service


2 days 1 day

Participants will gain a knowledge of and practise the components of the negotiation process.

Designed for

People who want to learn proven techniques that can help them achieve their desired outcomes, discover what the other party requires and reach successful agreements.

Learning outcomes ▪ Plan an effective negotiation ▪ Choose an appropriate negotiation style ▪ Utilise active listening skills ▪ Leverage for win-win outcomes ▪ Choose appropriate tactics ▪ Evaluate results for reporting and future planning

Learning content

▪ Planning for negotiation - Framing a problem - Developing supportive arguments - Risk management - Practising creative thinking ▪ Skills and styles of negotiation

- Questioning - Assertiveness ▪ Leverage

- Use of power - Power negotiating - Types of leverage ▪ Types of tactics/practice sessions

- Nine types of tactics ▪ Post-negotiation

- Intangibles - Needs and interests analysis - Self-evaluation

NegotiationSkills

Dunedin 08 - 09 October 2013Facilitated by Claire Harvey from ChristchurchM $895+GST NM $1150+GST


This programme will provide receptionists with practical skills and knowledge to ensure that they provide a professional and outstanding service to both internal and external clients.

Designed for

Receptionists, administration assistants and those people working in front of office positions.

Learning content

▪ The role, functions and attributes of the professional receptionist ▪ Professional telephone techniques

- Using different techniques to sound confident and assertive - Using the phonetic alphabet - Handling messages effectively - Creating a professional image by speaking correctly and clearly ▪ Reception functions

- Booking audio conferences/video conferences - Recognising emergency procedures particular to the role - Effective meeting organisation and catering - Creating and maintaining a desk manual ▪ Delivering excellence in customer service

- Recognising the importance of exceptional customer service and total customer care - Handling calls positively from the start to the end - Dealing with challenging customers using the FIRST technique - Recognise and overcome the barriers to effective listening ▪ Communication skills

- Identify four different behavioural styles and how to best work with each one to enhance communication and reduce conflict - Sharpen your rapport in seven quick steps - Recognise today's business writing trends ▪ Time management

- Planning your time more effectively - Dealing with interruptions/diversions - Managing e-mail

ProfessionalReception Skills


61

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arketing + Custom

er Service


½ day ½ day

♀ Small Business Promotion

Dunedin 21 October 2013Presented by Lynnaire Johnston from DunedinM $250+GST NM $395+GST


Designed specifically to help small businesses promote their products and services to a wider audience, this workshop will also cover the basics of promotion.

You will learn the value of networking, why websites are important and why you should send out newsletters. We won’t get bogged down in strategy; instead we’ll concentrate on quick, easy and inexpensive promotions that you can put in place without taking out a second mortgage.

Designed for

Women who are small business owners and managers who want their companies to stand out from the crowd but are constrained by small budgets and limited resources.

Workshop content

▪ The full range of promotional tactics that are available to you ▪ How to create a website that brings in business ▪ Other online promotion methods ▪ How to network with complete strangers ▪ How to write newsletters that customers will read ▪ The importance of communicating with clients, and the best ways

to do it

Successful Marketing Traditional + Online

Dunedin 30 July 2013Invercargill 17 September 2013Presented by Philippa Crick from DunedinM $250+GST NM $395+GST

NZTE Approved | Accelerate Success Reference OSEA276

This workshop will cover key points and highlight the necessity of an integrated strategy. Your customers are exposed to hundreds of marketing messages each day so it is crucial that your message stands out and that your dollars are being spent effectively - whether through traditional methods or via online marketing.

This workshop will help participants move towards understanding the role of Social Media Marketing tools like Twitter, Facebook, Google+ and You Tube. It will also cover how Search Engine Optimisation (SEO) is vital for websites to be found and how SEO is connected to social media. This workshop will deliver the understanding necessary to achieve an integrated marketing strategy including creating a successful website.

Designed for

Small to medium business owners, as well as business professionals and managers who need to understand the importance of marketing; anyone who has the role of managing their company’s website or who maybe about to embark into social media marketing.

Workshop content

▪ Review: What is marketing and the important role it plays ▪ Integrated marketing strategies ▪ Why many businesses often waste their advertising dollars ▪ Developing a website strategy ▪ Search engine optimisation ▪ Social media marketing ▪ Understanding your web statistics (google analytics) ▪ Live site reviews and key marketing tips


▪ Participating actively in the marketing function of small to medium sized organisations, or work in a marketing co-ordinator role in larger ones

▪ Developing the skills, techniques and confidence to help your company improve its marketing orientation (and profitability)

▪ Having a better understanding of productive website strategies and social media marketing

62

Sales, M

arketing + Custom

er Service


BUSY SCHEDULES?LUNCHBOx WORkSHOPS ARE THE SOLUTION

Our lunchbox series continues to offer you practical advice and guidance on a range of topics including

Make Your Website Work Smarter

Dunedin 27 February 2013Presented by Philippa Crick from DunedinM $25+GST NM $35+GST

The majority of businesses today have a website, but how well is it working?

A carefully planned website development strategy is critical and is an evolving, ongoing process.

Come to this lunchtime session to be motivated to make your website work smarter.

This session will provide handy marketing tips when creating or revamping your website

▪ Important do’s and don’ts ▪ Design considerations ▪ Creating meaningful content ▪ Search Engine Optimisation - what is this and how important is it? ▪ Social Media ▪ Understanding your website statistics

63

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arketing + Custom

er Service

♀

1 hr


Export

½ day

Productivity and business success in exporting is shared between product quality and business relationships. This workshop overviews and introduces attendees to a wide range of ‘strategies’ which will assist them to understand how culture influences business relationships, practices and policies.

The workshop presents a broad picture of the major cultures New Zealand deals with within international trade. The various tips and checklists associated with this workshop will help alleviate the possible pitfalls that can await the unwary.

Designed for

All manufacturers or organisations considering entering into overseas trade as an exporter.

Workshop content

▪ Why building business relationships is important in trade ▪ Recognising our own cultural assumptions – (hidden beliefs,

cultural values) ▪ Understanding where the similarities are between our culture and

theirs ▪ Stereotypes and prejudices ▪ Seeing the world through the eyes of other cultures ▪ Meeting and greeting ▪ Social etiquette and rules for personal space ▪ Cultural perceptions of time ▪ Taking account of communication styles


▪ Explain to others why cultural awareness matters in business. ▪ Recognise your own cultural assumptions ▪ Explain to others the basic conventions of meeting and social

etiquette and rules for personal space for a range of cultures ▪ Explain how you can adjust your communication style to suit other

cultures

Cultural Awareness in Foreign Markets

Contact us to register your interest

NZTE Approved Export


Export

½ day ½ day

This workshop overviews and introduces the concepts of the exporting process. We will follow the system from ‘first order enquiry’ to order ‘completion’. The various checklists associated with this workshop will highlight what is required before the decision to export is made and help stop the possible pitfalls that can await the unwary. No prior knowledge of exporting is assumed.

Designed for


Workshop content

▪ Doing our homework – the desk research phase ▪ Business decision to be made – logistics, culture and product ▪ Getting to ‘know’ the market and the locals? ▪ Barriers to trade – (tariff and officials) ▪ Distribution options – (freight, pricing currency and

documentation) ▪ Product considerations – (labelling, packaging, quality, forecasts,

and orders). ▪ Payment mechanisms - (sight draft, letter of credit etc.) ▪ Terminology (FOB, CFR etc)


▪ Conduct a funding/resources survey of company capability to export

▪ Select target markets and sectors ▪ Prepare to complete a ‘desk research’ ▪ Source practical assistance to assist with your planning and

development

This workshop overviews and introduces the concepts of the exporting processes requiring consideration, debate and planning for the company wishing to develop an export market entry strategy.

We will commence from where the decision has been made that we ‘will enter the market’. The various checklists associated with this workshop will highlight what is required during the market entry decision phase to export so possible pitfalls that can await the unwary. No prior knowledge of exporting is assumed.

Designed for


Workshop content

▪ Revision of strategic market selection and research ▪ Determining the best market entry strategy for your business ▪ Preparing for direct marketing ▪ How are we going to operate? – (solo, contract manufacture,

licensing, franchising, strategic alliance, distributors or agents) ▪ Choosing the right ‘business partner’ ▪ What details are critical? – (pricing, promotional tactics, sales

pitch, freight, finance and documentation) ▪ How do we protect ourselves in the market? (intellectual property,

branding, position, agreements and contracts)


▪ Conduct a strategic market selection survey ▪ Commence developing a market entry strategy for your business ▪ Prepare a direct marketing strategy ▪ List the conditions/criteria under which you wish to operate in the

market

Export Processes Getting Ready


NZTE Approved

Export Processes Market Entry Strategy Planning


NZTE Approved


Export

½ day ½ day

This workshop will allow the attendee to ‘feel and experience’ export documentation at close range. Attendees will be taken through all stages of the ‘export cycle’ documentation requirements for international trade. Attendees will learn how to complete each document, when to use it, the procedures which have to be followed and, more importantly, why they are required. Attendees will leave with a full set of basic documentation and the various tips and checklists associated with this workshop will help alleviate the possible pitfalls that can await the unwary.

Designed for

Newcomers to export, shipping department trainees, export administrators who have had no formal training in export procedures, dispatch department staff, sales and customer service staff, finance and invoicing administrators, freight forwarders who wish to understand export documentary procedures and view this activity from the exporter’s viewpoint, and management trainees.

Workshop content

▪ The export cycle ▪ The ‘chain of documentation’ ▪ Do you need an export licence? ▪ Insurance documentation and incoterms ▪ Proforma and commercial invoices ▪ Shipping and packing documentation ▪ Payment methods ▪ Criteria for selecting an electronic system


▪ Explain the commercial functions of documents ▪ Identify which documents are raised, how and why? ▪ Prepare and check typical export documents ▪ Recognise the differences between pro-forma, commercial and

shipping invoices ▪ Select an appropriate payment method. ▪ Explain the difference between negotiable and non-negotiable

instruments ▪ Identify services available for the electronic completion of

documentation

To be effective at trade shows requires great forward planning and skill. This workshop will provide you with a ‘step-by-step guide’ on what is required to effectively participate or even attend a trade show. Using this step-by-step guide will allow you to extract the most value from participating or attending them.

Designed for

Anybody contemplating attending or developing a trade show exhibit.

Workshop content

Preparation

▪ Identifying the opportunities offered by trade shows ▪ Developing an effective expo plan ▪ Exhibit design considerations ▪ Support material considerations ▪ Selection and training criteria for staff involvement

On the day

▪ What does ‘attending’ mean? ▪ Promoting and marketing your business ▪ Co-ordinating on-site arrangements

Following up

▪ Checking to make sure you met your objectives ▪ What reports should you compile? ▪ Implementing your follow-up programme


▪ Identify the opportunities you wish to gain from a trade show ▪ Develop an effective expo plan using the ‘step-by-step guide’ ▪ Evaluate whether you met your objectives ▪ Implement a ‘follow-up’ programme

International Trade Documentation


NZTE Approved

Making the Most of Trade Shows


NZTE Approved


Export

½ day ½ day

Decisions based on accurate and up-to date evidence are far more likely to be profitable than those based on little or inaccurate information. This practical workshop shows how exporters can improve their overseas activities through finding information of direct value to them. The workshop will take you from the initial preparation of a research strategy to evaluating your research.

Designed for

All those who need to research markets in order to make commercial decisions. This workshop is for anyone who requires a good understanding of how to research the market.

Workshop content

▪ What is trade research? ▪ How do I prepare a research strategy? ▪ Problems with information – reliability and usefulness ▪ Finding information by country, consumers, industry and

competitors ▪ Effective searching techniques ▪ Internet sources – (Government, personal, industry etc.) ▪ How do I evaluate and use them? ▪ How do I manage the information I find and turn it into usable

knowledge? ▪ Did I get the answer I expected? - Evaluating your research


▪ Prepare a research strategy ▪ Select target markets and sectors ▪ Use effective searching techniques ▪ Evaluate internet sources for reliability and usefulness ▪ Develop researched information into usable knowledge ▪ Evaluate the usefulness of your research

Too many people think that by putting up a website that business will start rolling in. This couldn’t be further from the truth. Internet marketing is a science in itself and there are many things one needs to do to get people to your site. This workshop will introduce you to how to grow your business using the internet. You will start from ‘what should our website contain’ to ‘how do I measure results’.

Designed for

All those who wish to gain a far greater understanding of the world of online marketing and the opportunities that are available.

Workshop content

▪ What should your website contain ▪ What should I know about search engines? ▪ How customers use search engines ▪ Branding and personal branding on the internet ▪ How can I use email to promote products and services ▪ Using the internet to outsource good quality suppliers ▪ Developing an online advertising campaign ▪ Automating your marketing systems online ▪ Getting and using an email list ▪ Sponsoring a particular section of a site ▪ How do I measure results


▪ Explain how customers use search engines ▪ Explain the content necessary for a useful website ▪ Brand using the internet ▪ Develop an online advertising campaign ▪ Effectively use an email list ▪ Evaluate and measure results

Market Research Implementation


NZTE Approved

Preparation for Marketing Online


NZTE Approved


Qualifications

8 days

Offered in partnership with NZIM Inc | Level 4

The National Certificate in Adult Education and Training (Level 4) is a qualification for people delivering and/or assessing adult education and training. This qualification has been designed for people with diverse backgrounds and experience who are seeking a qualification in the adult education and training field.

People awarded this qualification are able to identify diverse cultural needs of learners, and establish and maintain a culturally safe and inclusive learning environment. The qualification allows flexibility to accommodate different personal, work, and skill requirements from across the National Qualifications Framework.

The National Certificate in Adult Education and Training Level 4 is linked to the following NZIM programmes (a minimum of 40 credits must be completed to be awarded the qualification)

▪ Train the Trainer | 4 days ▪ Needs Analysis and Programme Design | 2 days ▪ Facilitation Skills | 2 days ▪ Workplace Assessment | 2 days

The workshops are highly interactive, with real life role-plays and an opportunity to identify and develop a real-time training intervention, facilitate the session and receive valuable feedback; with the final presentation being recorded on DVD.

National Certificate in Adult Education and Training

8 days (3 workshops)M $4500+GST NM $5500+GST

NZTE Approved

Qualifications


Qualifications

9 days 18 days


The National Certificate in Business qualification recognises the skills and knowledge expected of people who are, or are seeking to be first line managers (team leaders, supervisors, or charge hands). Holders of this qualification are likely to be responsible for managing people, resources, and/or work operations.

National Certificate in Business (First Line Management) (Level 4) leads on from the National Certificate in Business (First Line Management) (Level 3). It may lead on to further qualifications in the business field such as the National Diploma in Business (Level 5), or other qualifications in business administration, small business management, or Maori business and management.

The National Certificate in Business – Level 4 is linked directly with the NZIM Team Leader series and aims at providing leaders of front line teams, the necessary skills and tools to effectively lead staff to quality performance.

▪ NZIM Team Leader – Essential Skills ▪ NZIM Team Leader – Building Effective Teams ▪ NZIM Team Leader – Operational Leadership

The programmes are delivered by means of facilitator-led discussion, visual media and group exercises. Anecdotes from real life illustrate the application of the tools and techniques. Application back in the workplace can also be measured by successfully completing the required assessments and gaining unit standards credits toward the National Certificate in Business.

National Certificatein Business (FLM)

9 days (3 * 3-day workshops)M $5000+GST NM $6000+GST

NZTE Approved


The NZIM Diploma in Management (Advanced) programme is an innovative, comprehensive programme designed to extend and develop the potential of key managers and leaders within an organisation.

The level of leadership, technical expertise and overall business aptitude needed to successfully manage business units or organisations is always increasing. Leaders and managers must be adept at seeking business solutions, be creative and innovative in their approach, implement within time, budget and constraints whilst also ensuring they influence others within their organisation and outside of their organisation.

The NZIM Diploma in Management (Advanced) programme has been successfully running for over 13 years and has created a strong reputation as “one of the must-do” management development programmes for middle and senior managers; the alumni includes over 400 graduates.

Managers who have been in their role for more than five years who are seeking a formal management qualification, managers preparing themselves for senior positions and middle managers who need to fill in gaps at a more strategic and operational level.

Programme modules

▪ Leadership ▪ Strategic Management ▪ Human Resource Management ▪ Marketing, Planning and Control ▪ Change Management ▪ Operational Management ▪ Applied Management ▪ Business Ethics ▪ Applied and Project Management ▪ Business Finance ▪ Communications

All participants are required to complete assessments as well as a formal presentation to complete programme requirements.

NZIM Diploma in Management (Advanced)

18 days (9 * 2-day workshops)M $10000+GST NM $12000+GST

NZTE Approved

70

AAccident + Incident Investigation Employers' 30Accounting for Non Accountants Stage One Paul Duggan 50Accounting for Non Accountants Stage Two Paul Duggan 51Assertiveness Skills Training Judith McDonald 40Audit Training Rod Baxter 36

BBasics of People Leadership Kate Logan 16Better Business By Phone Matthew Mewse 56

Building Relationship Versatility Ross Wilson 41Bullying in the Workplace Employers' 20Business Ethics Karen Gibbons 17Business Finance Richard Millar 51Business Process Improvement Dr Jim Young 37Business Writing Skills Vanessa Hockaday 41

CChange Management Cindy Lincoln 52Communication Skills Karen Gibbons 42Confidently Manage the Performance Karen Gibbons 21 of your TeamCourageous Conversations Robin Rawson 21Cultural Awareness in Foreign Markets 64

DDelivering Great Customer Care Vanessa Hockaday 57Developing Effective Speech Miriam Erikson 42

EEffective Meeting Management Robyn Bennett 43Effective Use of Time Reg Garters 43Electricity Essentials Paul Chapman 55E-mail Etiquette Robyn Bennett 44Emotional Intelligence Ants Parder 44Employee Engagement Karen Gibbons 45Engaging Contractors Employers' 31Essential Selling Skills Robin Rawson 58Essential Skills for the Administrator Robyn Bennett 45Event Management Robyn Bennett 57Export Processes - Getting Ready 65Export Processes - Market Entry 65 Strategy Planning

F Facilitation Skills Una Ryan 17Four Quadrant Leadership Robin Rawson 18

Find a programme

GGovernance Best Practice Doug Marsh 53

HHazard Management Employers' 31Health and Safety Representative Training Employers' 32 - Stage 1 Health and Safety Representative Training Employers' 32 - Stage 2 Health and Safety Representative Training Employers' 33 - Stage 3Health and Safety Responsibilities for Employers' 34 Team Leaders/Supervisors Health and Safety Responsibilities Employers' 34 for ManagersHow to Handle Difficult Customers Vanessa Hockaday 59How to Improve your Sales Figures Vanessa Hockaday 59How to Manage + Lead Successfully Karen Gibbons 22Human Resource Management Jan Alley 22

IImplementing + Running Effective Employers' 35 Safety CommitteesInnovation Management Liz Gordon 53International Trade Documentation 66Introduction to Employment Law Employers' 23

LLeadership for Women Robyn Wynne-Lewis 19Leadership in Action Jo Brosnahan 19LEAN Thinking Bryan Travers 37

MMaking the Most of Trade Shows 66Make your Website Work Smarter Philippa Crick 63Managing Stress Ants Parder 46Market Research Implementation 67Marketing - Understanding the Essentials Philippa Crick 60Media Training + PR Lynnaire Johnston 60

NNational Certificate in Adult Education 68 and Training National Certificate in Business (FLM) 69Needs Analysis and Programme Design Una Ryan 46Negotiation Skills Claire Harvey 61NZIM Diploma in Management (Advanced) 69

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OOperations Management Richard Millar 38

PParental Leave Employers' 29

Payroll - Calculating Holiday Pay + Wages Employers' 23Performance, Discipline + Procedural Fairness Employers' 24Preparation for Marketing Online 67Preparing for an ACC Health and Safety Audit Employers' 35Presentation Skills Cindy Lincoln 47Privacy is Good for Business Employers' 29Problem Solving + Decision Making Dr Jim Young 54Professional Reception Skills Robyn Bennett 61Practical Project Management Dr Jim Young 39Project Management for Administrators Robyn Bennett 38Project Risk Management Dr Jim Young 39Public Speaking Skills Dr Simone Marshall 47Public Speaking Skills for Women Dr Simone Marshall 47

RRecruitment + Selection Kate Logan 24Report + Proposal Writing Dr Jim Young 48Restructuring + Redundancy Employers' 25

SSmall Business Promotion Lynnaire Johnston 62Strategic Management Richard Millar 54Successful Marketing - Traditional +Online Philippa Crick 62

TTeam Leader - Building Effective Teams Mark Greaney 26Team Leader - Essential Skills Mark Greaney 26Team Leader - Operational Management Mark Greaney 27The Aging Workforce - Challenges + Options Karen Gibbons 27The Art of Minute Taking Robyn Bennett 48The Generation Challenge Karen Gibbons 27Time + Self Management Robin Rawson 49Train the Trainer Una Ryan 49Trial + Probation Periods Employers' 29

WWarnings Employers' 29 Working in a Senior Management Team Kate Logan 28Workplace Assessment Una Ryan 28

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Your business partners

John SCandrett DDI | 03 456 1801 E | [email protected]

Employment Law diana hudSon DDI | 03 456 1804 E | [email protected] Brazil DDI | 03 456 1810 E | [email protected] Pohl DDI | 03 455 5165 E | [email protected] young DDI | 03 218 7962 E | [email protected] rhodeS DDI | 03 447 3207 E | [email protected]

Health and Safety kriSten gawn DDI | 03 456 1809 E | [email protected] Currie DDI | 027 220 7468 E | [email protected]

Professional Development Joanne o’Connor DDI | 03 218 7451 E | [email protected] raChelle BlatCh DDI | 03 218 7451 E | [email protected] andrea BlaCkely DDI | 03 456 1813 E | [email protected] rigBy DDI | 03 456 1805 E | [email protected]

Membership loretta holland DDI | 03 456 1806 E | [email protected] anne-Marie MCkay DDI | 03 456 1811 E | [email protected] ClydeSdale DDI | 03 456 1812 E | [email protected]

To learn more v is i t

www.osea.org .nz

DUNEDIN16 McBride StreetPO Box 473Dunedin 9054P | 03 455 5165TF | 0508 656 757 E | [email protected]

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Employers' Association 2013 Training Directory

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Transcript of Employers' Association 2013 Training Directory