EXECUTIVE SUMMARY Welfare of employee and his family members is an effective

advertisinga n d   a l s o   a   m e t h o d   o f   b u y i n g   t h e   g r a t i t u d e   a n d   l o y a l t y   o f  e m p l o y e e s . E m p l o y e e   w e l f a r e   i s   a   c o m p r e h e n s i v e   t e r m   i n c l u d i n g   v a r i o u s   s

e r v i c e s , benefits and facilities offered by the employer.The basic purpose of labour welfare is to enrich the life of employees andkeep them happy and contented. Welfare facilities enable workers to have aricher and more satisfying life. It raises the standard of living of workers byindirectly reducing

the burden on their pocket.Welfare means improving, faring or doing well. It is a comprehensiveterm, and refers to the physical, mental, moral and emotional well-being of an

individual. Further, the term welfare is a relative concept, relative in timeand space. It therefore, varies from time to time, region to region and fromcountry to country

Labour welfare is an important aspect in every organization with someadded incentives which enable the workers to lead a decent l i fe. There

ares e v e r a l   a g e n c i e s   i n v o l v e d   i n   t h e   l a b o u r   w e l f a r e   w o r k   n a m e l y   t h e  c e n t r a l government, employer’s trade union and other social service organization.Welfare services may broadly be classified into two categories:-

1 ) I n t r a m u r a l 2 ) E x t r a m u r a l  In order to get the best out of a worker in the matter of production,working condition is required to be improved to large extent. The work

placeshould provide reasonable amenities for the worker’s essential need.Today various medical services l ike hospital, cl inical and dispensary facilities are provided by organizations not only

to the employees but also totheir family members. Normally welfare and recreational benefits includescanteens, housing, transportation, education etc.Some large organizations

set up welfare organizations with a view toprovide all types of welfare facil i t ies at one centre and appointed welfarebenefits continuously and effectively to all employees fairly.

W . C . L .   N a g p u r   a r e a   h a s   r e c o g n i z e d   t h a t   w e l f a r e   o f   e m p l o y e e s   b y improving their quality of life and their family’s well being in general will helpthrust to the objectives of

W.C.L. directly and indirectly thereby increasingand improving production and productivity. This task is carried

on ceaselesslyb y   i n v o l v i n g   e m p l o y e e s ,   w o r k e r s ,   r e p r e s e n t a t i v e s   a n d  m a n a g e m e n t representative.W . C . L . i s s p e n d i n g l o t s o f m o n e y o n t h e e m p l o y e e w e l f a r e . W e l f a r e facilities provided by this organization are unique for all the employees. Theonly

difference is that the top level officers receive some additional facilitiesalong with routine one.With the help of the project an attempt is made to study the welfaremeasures provided to employees, what is the procedure, t ime required forsanctioning welfare facilities and such

other basic policies of the organization.The study is based on the information collected from respondentsthrough questionnaire. The data analyzed is presented in the form of

grapha n d   o n   t h e   b a s i s   o f   t h a t   c o n c l u s i o n s   a r e   m a d e .   A t   l a s t  t h e   r e q u i r e d suggestions are given.After analyzing the data it is found that the employees are

satisfied withthe welfare facilities provided to them by the area office W.C.L.

 INTRODUCTIONLabour welfare:-

L a b o u r   w e l f a r e   w o r k   a i m s   a t   p r o v i d i n g   s u c h   s e r v i c e   f a c i l i t i e s   a n d amenities which enable the workers employed in an organization to performtheir work in healthy congenial

surrounding conductive to good health andhigh morale.Labour welfare is a comprehensive term including various services,benefits and

facilities offered by the employer. Through such generous fringebenefits the employer makes l ife worth l iving for employees. The welfareamenities are extended in additional to normal wages and other economicrewards available to employees as per the legal provisions.Welfare

measures may also be provided by the government, trade unionsand non-government agencies in addition to the employer. “InternationalLabour Organization efforts

to make life worth living for workers” Accordingto the Oxford dictionary “Welfare is fundamentally an attitude of mind on thepart of management influencing the method by which management activitiesare

undertaken.Objectives of labour welfare activities:-

Following are the objectives of the voluntary labour welfare services byemployer-1)To win over employees loyalty and increase their morale.2)To develop efficiency and productivity

among workers.3)To reduce of threat of future government intervention.4 ) T o m a k e r e c r u i t m e n t m o r e e f f e c t i v e . 5)To earn goodwill and enhance public

image.6 ) T o   b u i l d   u p   s t a b l e   l a b o u r   f o r c e   t o   r e d u c e   l a b o u r  t u r n o v e r   a n d absenteeism.

 Importance of labour welfare activities:-

Labour welfare in India has a special significance as the constitutionprovides for the promotion of welfare of the labour for human conditions of  work and securing to all workers.The various welfare measures provided by the employee wil l haveimmediate impact on the health, physical and mental efficiency, alertness,morale and overall efficiency of the workers and thereby contributing to thehighest productivity.Social security measure provided by employer will act as a protection tothe workers. Labour welfare means activities designed for the promotion of the economic, social and cultural well being of the employees. Labour welfareincludes both statutory as well as non-statutory activities undertaken by theemployers, trade unions and both the central and state governments for thephysical and mental development of the workers.Labour welfare enables

workers to have richer and more satisfying life. Itraises the standard of living of workers by indirectly reducing the burden ontheir pocket. Welfare measures improve the physical and physiological

healthof the employees, which in turn enhance their efficiency and productivity.Labour welfare promotes a sense of belongings among the workers,preventing  them from

resorting to unhealthy practices l ike absenteeism,l o b o u r   u n r e s t   s t r i k e ,   e t c .   w e l f a r e   w o r k   i m p r o v e s   t h e  r e l a t i o n s   b e t w e e n employees and employers. It promotes a real change of heart and a changeof

outlook of the part of both the employers and employees.

Reasons for the labour welfare activities in India:-1)Increase in efficiency of employees:

Labour welfare activities increases in efficiency of employees to work. These facil i t ies help in developing the feeling of dedication amongt h e m .   D u e   t o   t h e   i n c r e a s e   i n e f f i c i e n c y   t h e   p r o d u c t i o n   a n d   t h e productivity of the enterprise increase considerably.

4

 2)Helpful in reducing the state of poverty among employees:

Most of the workers in our country are unable in providing for basen e c e s s i t i e s   f o r   t h e m s e l v e s   a n d   t o   t h e i r   f a m i l y   m e m b e r s .   T h i s  

i s because of the extreme poverty among Indian workers. Provision of  l a b o u r   w e l f a r e   a c t i v i t i e s   p l a y s   a n   i m p o r t a n t   r o l e   i n   r e d u c i n g   s u c h poverty

and in providing essential amenities to the workers.

3)Establishment of Organizational peace:Labour welfare activities help in establishing sound relations betweenemployees and employers. When the employees of the organizationfeels that they are getting all the possible facilities and

the employersare very caring to them, then such good feeling increases enthusiasmamong employees which will establish peace in the organization.

4 ) H e l p f u l   i n   r e d u c i n g   t h e   r a t e   o f   a b s e n t e e i s m  a n d   l a b o u r turnover:

 The rate of absenteeism and labour turnover is much higher in India asc o m p a r e d t o t h a t o f d e v e l o p e d c o u n t r i e s o f t h e w o r l d . P r o v i s i o n o f   labour welfare activities help in

reducing this because the workers feelthemselves well settled at one place.

 CHAPTER- 2COMPANY PROFILEAbout Coal India Limited (CIL)

Coal India Limited (CIL) is a public sector organization. It is a centralgovernment undertaking company. Before 1973 it was a private block andafter 1973 it was considered as a government sector

since its initializationwas done in this year.C o a l   i s t h e   b a c k b o n e   o f   e n e r g y s e c u r i t y   o f   o u r n a t i o n   a n d   i t   w i l l continue to occupy a dominant position in the

decades to come on theenergy scenario of India. CIL contributes 54 percent of coal to the energyneeds of the nation and sky is the limit of increase in the demand of coal.Maintaining the

highest growth in coal production CIL cross 400 mill ion tones mark in 2008-09.C o a l   p l a y s   a   v i t a l   r o l e   i n   p o w e r   g e n e r a t i o n ,   c o n s i d e r i n g   t h i s   a l l subsidiaries of CIL are taking hard efforts to produce required quantity of coal. All should untidily work to fulfill the

demand of power. The Vidarbharegion has abundant reserves of coal that would try to fulfill the demand.WCL depends on land to carry out its operations.CIL has 7-8 subsidiaries which are situated in different states of India. Ithas 10 divisions which are also known as areas out of which 3

areas aresituated in Madhya Pradesh and 7 in Maharashtra. All these areas lookb e h i n d   m i n i n g   a c t i v i t i e s .   C o a l   p r o d u c t i o n   i s   t h e   i m p o r t a n t   s o u r c e   o f  

energy of this organization. Presently, there 10,122 employees working inthese 10 areas.Coal India is playing a strategic role in the economy of the country

bym a k i n g   d o m e s t i c   i n d u s t r y   c o m p e t i t i v e   a t   g l o b a l   l e v e l .   C I L   h a s   b e e n providing 50% to 60% cheaper coal in comparison to internationalmarket to power plants. Total requirements of

thermal power plants aremet by three different modes - Coal India, Captive Coal Blocks and Import.India stands third in the world in the production of coal.

•Highest production of coal in India is in Jharkhand.

6

 •

In India, Thermal Coal Sector uses the maximum coal.•

C o a l   I n d i a   L i m i t e d   ( C I L )   h a s 8 3 %   o f   p a r t n e r s h i p i n   w o r l d   i n   t h e production of coal.

•I n   I n d i a ,   S i n g r a u l i . C o . C o m p a n y . L t d   ( M . P )   i s   t h e   o l d e s t  

c o a l producing Government Company.•

C o a l   I n d i a   i t s e l f   d e c i d e s   t h e   c o a l   r a t e   p r o d u c e d   b y   C o a l   I n d i a Limited.•

In India, 70% of electricity is produced with the help of coal.•

1 3 % o f   c o a l   i n   t h e w o r l d   i s   p r o d u c e d   b y   t h e u n d e r g r o u n d c o a l mines.•

India’s oldest coal area is Raniganj

India’s oldest coal area is Raniganj.•

CIL operates 86 coal mines in Central India, feeds Power Stationsl o c a t e d   i n   t h e   s t a t e s   o f   M a h a r a s h t r a ,   M a d h y a   P r a d e s h ,   G u j a r a t , U t t e r 

P r a d e s h   a n d H a r y a n a   a p a r t   f r o m   m a n y   o f   t h e   c o a l   b a s e d industries.HISTORY OF CIL:

1971/73: Nationalization of coal mines in India.1 9 7 3 :   C e n t r a l i z a t i o n   o f   C o a l   M i n e s   A u t h o r i t y   L i m i t e d   ( C M A L )   i n three

divisions East, West and Central.1 9 7 4 :   C e n t r a l i z a t i o n   o f   h o l d i n g   c o m p a n y c o a l   I n d i a   l i m i t e d   ( C I L ) six supporting companies. In west Western coalfieldlimited (WCL) was

established which has its coal areas inMaharashtra, Madhya Pradesh & Orissa.1 9 8 6 :   R e o r g a n i z a t i o n   o f c o a l   c o m p a n i e s   u n d e r   c o a l

I n d i a   l i m i t e d .  Thereafter coal mines of WCL in Madhya Pradesh (exceptChindwara and Baitul Distt) and Orissa were considered inthe supporting company South Eastern Coalfield Limited(SECL).

Therefore, the coal areas of WCL weredecreased and remained only in Maharashtra and in someparts of Madhya Pradesh.2 0 0 7 :   W C L h a s i n c r e a s e d   t h e   p r o d u c t i o n o f

c o a l   f r o m 2 1 m i l l i o n tonnes in 1985-86 to 43.51 million tonnes in 2007-08.2 0 0 7 :   I n d i a n   g o v e r n m e n t   d e c l a r e d   W C L   a s   a  

M I N I R A T N A Company.2 0 0 8 : C o a l p r o d u c t i o n , o f f t a k e ,   p r o d u c t i v i t y , s a l e s   r e a l i z a t i o n a n d turnover during the year reached a new peak the highestever in

the history of the company.Concerted progress in rationalizing manpower has resulted in reductionof manpower by 1439 between 2006-07 and 2007-08 inspite of productiongrowth of 0.300 mt. during the same

period.Coal India Limited TypePublic sector undertakingGovernment-owne

dF o u n de d 1 9 7 5

H e a d q u a r t e r s K o l k a t a ,  W e s t   B e n g a l K e y   p e o p l e P a r t h a  

S   B h a t t a c h a r y y a ,   C h a i r m a n I n d us t r y C o a l   a n d  

l i g n i t e ProductsCoal net income =▲INR 85.16 billion (2006)(USD 2.15

billion)E m p l o y e e s 4 9 2

0 0 0   ( 2 0 0 6 ) W e bs i t e c o a l i n d i a

. n i c . i n C o a l   I n d i a   L i m i t e d   ( C I L )   i s   a   p u b l i c s e c t o r   u n d e r t a k i n g   o f   t h e   I n d i a n Government. It is the world's largest coal miner

[1]. It is owned entirely bythe Union Government, under the administrative control of the Ministry of Coal. It is involved in coal mining and production

industry.C o a l   I n d i a   L i m i t e d   w a s   f o r m e d   i n   1 9 7 5   a s   a   h o l d i n g   c o m p a n y  w i t h   f i v e subsidiaries:

Bharat Coking Coal Limited (BCCL) (Dhanbad, Jharkhand)

Central Coalfields Limited (CCL) (Ranchi, Jharkhand)

Western Coalfields Limited (WCL) www.westerncoal.gov.in(Nagpur

Eastern Coalfields Limited (ECL) (Asansol, West Bengal)

Central Mine Planning and Design Institute Limited (CMPDIL) (Nagpur)8

 Several years later, three more subsidiaries were added:

Mahanadi Coalfields Limited (MCL) (Raulkela)

South Eastern Coalfields Limited (SECL) (Bilaspur)

North Eastern Coalfields Limited (NECL) (directly under control of coalIndia limited)

Northern Coalfields Limited, Singrauli (NCL,Singrauli)Coal India Ltd (CIL) will extract coal from 18

abandoned underground mineso w n e d   b y   t h r e e   o f   i t s   s u b s i d i a r i e s   i n   p a r t n e r s h i p   w i t h   p r i v a t e  

p l a y e r s . U n d e r g r o u n d   m i n i n g   w o u l d   b e   r e v i v e d   i n   6   a b a n d o n e d   m i n e s   o f   E a

s t e r n Coalfields, 8 mines of Bharat Coking Coal, and 4 mines of Central Coalfields. These 18 mines have an approximate reserve of 1,647 million tonnes of coal.C I L

c o n t r i b u t e s   a r o u n d   8 5 %   o f   c o a l   p r o d u c t i o n   i n   I n d i a ;   i t   i s   t h e l a r g e s t company in the World in terms of coal production. Employs nearly 4.25 Lakhpersons and is the largest

corporate employer in the country. It is one of thelargest Companies in the country, turnover being around Rs. 386.31 billion in2007-08. It is one of the largest tax payers (Corporate Tax Rs.35.75

billion) in2007-08 and has paid Dividend of Rs17.054 Bil l ion to the Govt. of India in2007-08.

Mission of coal India“ T h e m i s s i o n o f c o a l I n d i a l i m i t e d i s t o p r o d u c e a n d m a r k e t , t h e

p l a n n e d q u a l i t y   o f   c o a l   a n d   c o a l   p r o d u c t s   e f f i c i e n t l y   a n d   e c o n o m i c a l l y ,   w i t h  d u e regard to safety, conservation and quality.”

ABOUT WESTERN COALFIELD LIMITED (WCL)Western Coalfields Limited (WCL) is one of the eight Subsidiary Companies of Coal India Limited

(CIL) which is under administrative control of Ministry of C o a l .   T h e   C o m p a n y   i n c o r p o r a t e d   u n d e r   t h e   C o m p a n i e s   A c t ,   1 9 5 6   h a s  

i t s registered office at Coal Estate, Civil Lines, Nagpur–440001.

The Company has contributed about 9.5% of the national coal productiond u r i n g   2 0 0 7 - 0 8 .   I t   h a s   m i n i n g   o p e r a t i o n   s p r e a d   o v e r  t h e   s t a t e s   o f   M a h a r a s h t r a   ( i n   N a g p u r ,   C h a n d r a p u r   &   Y e o t m a l   D i s t r i c t s )  a n d   M a d h y a P r a d e s h   ( i n   B e t u l   a n d  

C h h i n d a w a r a   D i s t r i c t s ) .  The Company is a major source of supplies of coal to the industries located inWestern India in the States of Maharashtra, Madhya Pradesh, Gujrat and alsoin Southern India in the States of Andhra Pradesh,

Tamil Nadu, Karnataka andK e r a l a .   A   l a r g e   n u m b e r s   o f   P o w e r   H o u s e s   u n d e r   M a h a r a s h t r a ,  

M a d h y a Pradesh, Gujrat, Karnataka, Punjab and Uttar Pradesh - Electricity Boards aremajor consumers of  its coal along with cement, steel,  chemical, ferti l izer,paper and

brick Industries in these states.WCL as the highest corporate tax payer of Vidarbha region has contributed tothe state exchequer during 2008-09 approx. Rs. 897 crores by way of royaltyand taxes

and approx. Rs. 438 crores as corporate tax.WCL a MINIRATNA Company (Government of India) Nagpur based subsidiaryof Navratna Public Sector Undertaking- Coal India Limited, has posted a heftyprofit of Rs. 516.12 crores on equity base of Rs. 297.10 crores as per auditedaccounts for the

year ended 31st

March 2009.WCL has retained its flagship status among 7 coal producing subsidiaries of coal India l imited by recording highest percentage of achievement against target in OB removal, coal

off-take and 2nd

highest in coal production.WCL received the award and gold medal for best corporate performance on8th

October 2009.WCL is one of the subsidiaries of coal India limited (CIL). Tree plantation on yearly basis is being undertaken in and around the minesas per the availability of land and on the reclaimed

site and dead OB dumps.  T h e   p l a n t a t i o n   p l a y s   v e r y   i m p o r t a n t   r o l e   i n   i m p r o v i n g   t h e  

e n v i r o n m e n t10

 around the vil lages in the vicinity of mines. Species of plants planted are teak, siwan,

sisoo, casia, awala, imli, jamoon etc.

T h e   p r i d e   o f   p l a c e   M i n i r a t n a   W C L o c c u p i e s   i n   c o a l   I n d i a   i s   b e c a u s e   t h i s company has the finest of workers, supervisors and executives ever ready torespond and race ahead of others in achieving the desired goal. No

challengeis insurmountable and no target is too high for such a team.WCL formally launched on 24th

March 2008, Forward e-Auction scheme underthe new coal distribution policy of government of India. The objective of thes c h e m e ,   i n t r o d u c e d   f o r t h e   f i r s t   t i m e   i n   t h e c o u n t r y ,

i s   t o   h e l p   g e n u i n e industrial consumers under power and other sectors that can source a part of their requirement through this mode.After achieving the target of 1.11million tonnes additional coal

is produced int h e   y e a r   2 0 0 7 -0 8 .   W i t h   w o r k e r s   s w e a t   a n d   t o i l   &   c o m m i t m e n t   t o w a r d s progress, WCL team has to

its credit the best ever performance in the historyof the company during this year- highest coal production, coal supplies to theconsumers, productivity and turnover, thereby earning estimated net

profitbefore tax of Rs.1176 crores substantially higher than the budgeted Rs.676crores and last year’s Rs.1054 crores. The company is the highest corporatetaxpayer in the in Vidarbha region. The future plan of the company is to maintain its present level of productionand increase it to 45 million tonnes

by:1 . O p e n i n g n e w   m i n e s 2 . M e c h a n i z a t i o n ,   i n t r o d u c t i o n   o f   n e w   t e c h n o l o g y   s u i t a b l e  t o   t h e c o n d i t i o n s   t o   i n c r e a s e   c a p a c i t y   o f   e x i s t i n g ,   o n g o i n g   a n d   f u t u r e projects.

3.Improving efficiency of operations.In addition to 26 ongoing and future projects (22OC & 4UG), 34 moreprojects, (24OC & 10UG) are planned to be started in coming years. Of 

11

 these 34 projects 4 are already approved, 12 have been formulatedand remaining 18 are

yet to be formulated.

Events celebrated:Every year WCL’s Jankar Women’s club celebrates International Women’sday. On this occasion all the members of this club help poor and needy byproviding food, clothes, fruits

and games & rides to small children. They alsohelp handicapped people.Sports competit ion, summer camps for children, blood donationc a m p s ,  

h e a l t h   c h e c k   u p   c a m p s ,   s e m i n a r s   o n   s a f e t y ,   s c h o l a r s h i p s   t o talented students, independence day, republic day, worker’s day, nurses day,environment week, mining

events, Hindi rajbhasha week etc. are celebrated.WCL AT A GLANCE:

Coal Mines (01.04.08) - 84(37OC, 42UG, 5MIXED)Coal washries - 1Manpower (01.04.08) - 64,199Productivity (2007-08) - 43.51 million tonnesOff take (2007-08) - 44.90 million tonnesOutput per man shi

ft (2007-08) - 2.52 tonnesGross Turnover (business) - 5681 croresClear profit - 930 croresCapital investment (2007-08) - 2846 croresRoyalty & Tax to govern

ment - 757 croresCorporate Tax Payment - 509 croresAnnual investment - approx. 176 crores12

 LAST FIVE YEARS OF WCL

  Y E A R S 0 3 - 0 4 0 4 -0 5 0 5 - 0 6 0 6 - 0 7 0 7 -

0 8 0 8 - 0 9 Coal Production(million tones

)3 9 . 5 3 4 1 . 4 1 4 3 . 2 0 4 3. 2 1 4 3 . 5 1 4 3 . 0 3 Off take(million

tones)3 9 . 2 0 4 0 . 3 2 4 1 . 7 5 4 2. 1 7 4 4 . 9 0 4 4 . 9 8  Turnover business(in

crores)3 8 8 2 4 5 0 5 4 9 8 6 5

0 1 2 5 6 8 1-

Clear profit(in crores

)7 4 4 9 3 5 1 4 4 71 0 5 4 9 3 0 1 0 4

7 (budgeted)Corporate tax(in crores

)3 4 7 4 2 4 4 61 6 0 8 5 0 9

-

Royalty and taxpayment(in crores

)5 2 3 5 7 2 6 20 6 2 0 7 5 8

-ABOUT NAGPUR AREA OFFICE WCL

Nagpur area is one of the total 10(ten) areas of WCL. WCL Nagpur Area lies inN a g p u r   d i s t r i c t   w h i c h   i s   l o c a t e d   i n   n o r t h   s i d e   o f   N a g p u r   c i t y .   I t  

h a s   9 underground (UG) mines and 2 opencast (OC) mines, located in the five sub-areas i.e. Kamptee, Silewara, Pipla, Saoner and Gondegaon. Projects/mines of Nagpur area are located in the

three tahsils- Kamptee, Parsconi and Saonerof Nagpur district. Area head quarter (HQ) office of Nagpur area is situated at Jaripatka, Nagpur.NAGPUR AREA comprises of the following projects/mines:

A.ONGOING PROJECTS/MINES:i ) P i p l a   U / G i i ) S i l e w a r a  

U / G i i i ) A B   I n c l i n e   U / G Silewara Sub-Areai v ) S a o n e r   U / G v ) P a t a n s ao n g i   U / G S a o n e r   S u b

- A r e a v i ) K a m p t e e   U G   C o n v e r s i o n to OCvii) Inder U/GKamptee Sub-

Areav i i i )   G o n d e g a o n  O C G o n d e g a o n   S u b - A r e a

B.NEW PROJECTS:i)

Adasa U/G of Saoner Sub-Areaii)

Bhanegaon O/C of Silewara Sub-Areaiii)

Singhori O/C of Silewara Sub-Areaiv)

Kamptee U/G to O/C (Expansion) of Kamptee Sub-Areav)

Inder U/G to O/C of Kamptee Sub-Areavi)

Gondegaon O/C (Extension) of Gondegaon Sub-AreaPresently there are 250 employees working in Nagpur area office of WCL.In June 2007, Government has granted status of MINIRATNA to the

companyand now the motto of the company is to achieve the status of a NAVRATNAcompany in the days to come. In order to achieve this goal, the company hast o   p u t i n   t h e i r   b e s t   e f f o r t s   a n d w o r k a s   o n e c o h e s i v e   u n i t   w i t h   f o c u s e d attention on:-1 ) S o u n d c o r p o r a t e G o v e r n a n c e 2)Timely completion of new projects and advance

planning for openingnew mines.3)

Efficient utilization of all available resources with more trust on humanresource, the most precious one.4)High priority to consumer satisfaction.5 ) E c o n o m i z i n g   c o s t   a n d

M a x i m i z i n g   p r o f i t a b i l i t y   a s   a   t r u e   c o m m e r c i a l organization.14

 6 ) A c h i e v i n g   h i g h   s t a n d a r d s   o f   s a f e t y   o f   m e n ,   m a t e r i a l  

a n d   v i t a l installations.7)

Diversif ication of activit ies and exploring new avenues as businessstrategy in the form of joint ventures etc. The first quarter of 2008 had been of glorious achievementswhere targets were surpassed and performance of the company in terms of achievements against assigned targets was

highest among all subsidiaries of Coal India. The credit of this, undoubtedly, goes to each one in WCL family.(Workers, staff, officers, trade union leaders and directors) who are providingsound corporate

governance in achieving the organizational goal. There are 11 major departments in area office named as:1 ) F i n a n c e d e p a r t m e n t 2 ) S a l e s a n d M a r k e t i n g

d e p a r t m e n t 3 ) P e r s o n n e l d e p a r t m e n t 4 ) M i n i n g   d e p a r t m e n t 5 ) M a t e r i a l   m a n a g e m e n t  

d e p a r t m e n t 6 ) E x c a v a t i o n   d e p a r t m e n t 7 ) C i v i l d e p a r t m e n t 8 ) E & M d e p a r t m e n t ( E l e c t r i c a l &

M e c h a n i c a l ) 9 ) P l a n n i n g   d e p a r t m e n t 10)Training department11)Security departmentOut of all these departments mining is the main department of

thisorganization. Beside these there are also many minor departments. The main and basic facilities provided to the employees of area officeare: - medical, housing, education, community

development, etc.MISSION

 The mission of the company is to become a “NAVRATNA” company byachieving its target goal.

 b) House rent allowances:The area office is providing house rent allowances to

theemployees who are not using the housing facil i ty provided by thecompany. Such employees stay in the house of their choice by payingrent. For that they get HR allowance depending

on their basic. Thesepeople get some proportionate share of their basic as house rentdecided by the company.

 School Bus Facility:

The children of the employees who are studying inschools andcolleges gets school bus facility so that they can reach totheirDestination properly. 

Education facilities:The talented students / children of the workingemployees

getscholarship for their performance. The company also providesloan for higher education. They also motivate children byconducting competitions and by distributing prizes to them.Funds are also given

to the corporation school for the schoolbuilding and for the upliftment of the children. Rehabilitation:

 Company needs land for mines (where the coal ispresent) sothe land owners are requested to

hand over their land togovernment and in its place company provides job to one of the

familymember according to his/her qualification. Besides this they also getssome compensation according to the government policies. Sports and Cultural Activities:

Every year sports and other events are organized for thee n j o y m e n t   o f   t h e   w o r k e r   a n d   t h e i r   f a m i l y   m e m b e r s .  

C u l t u r a l activities are also conducted on many occasions. Funds for Community Development:

20

 The company provides funds for the community developmentsuch as electricity, water supply, roads,

street lights etc… 

Canteen: 

A good and well maintained clean canteen facility is available atthe area office premises, for the employees.

SC/ST PLANS: Organization provides scholarship to children of employees of SC/ST. The percentage to avail benefit is comparatively low thanthe open category. Also, the organization helps the

schools andlibrary which belongs to SC/ST’s.Good working conditions:

The working conditions in the area office are excellent. Theenvironment is neat and clean. Lots of greenery is present in theoffice premises such pleasant environment keeps employees

fit andfine.Besides these major facilities there are many more facilities likemini LTC and major LTC. Plants are distributed to the employees inenvironment week;

Ganesh Utsav, New Year, Independence day,republic day etc are celebrated for the enjoyment of the employeeand his family.

Perks and allowance:Common Perquisites:1 ) I n f r a s t r u c t u r e 2 ) L T C F a c i l i t y 3 ) S u b s i d i z e d e l e c t r i c i t y Domestic & Residential:1 ) D o m e s t i c   a s s i s t a n c e 2 ) E l e c t r i c i t y

a l l o w a n c e 3 ) F u e l a l l o w a n c e Education Allowance:1 ) S t u d y   i n   s c h o o l s 2 ) S t u d y i n c o l l e g e s

21

 3 ) S t u d y i n   U G / P G P r o f e s s i o n a l I n s t i t u t i o n 4 ) H o s t e l

a l l o w a n c e 5 ) P r o f e s s i o n a l   d e v e l o p m e n t a l l o w a n c e Transportation AllowancePersonal allowance etc.

Welfare programmes in Area Office WCL1 ) R e v e n u e W e l f a r e

B u d g e t   T h e   b u d g e t   p r o p o s a l   a s   p e r   A c t i o n   P l a n   i s   p r e p a r e d   b y   t h e  A r e a Welfare Committees at Area Level and submitted to Welfare Deptt. fordeliberation in the

welfare board. The welfare board then examines theproposals areawise, headwise and recommends for approval to thechairman welfare board and Director Finance and

CMD. Finally afterapproval the Rev. Welfare budget is communicated to the areas for itsimplementations.2)Monitoring by the welfare board The welfare board visits the areas as

per the calendar prepared tomonitor the activit ies of the area and see the implementation of thebudget/expenditure. The welfare board interacts with the area

welfarecommittees at area level.3)15th

August Awards The welfare board distributes the awards to the awardees on this dateevery year. The proposals based on the norms prepared by the welfareb o a r d   a r e c a l l e d   f r o m   t h e

a r e a s .   T h e s a m e   i s   c o m p i l e d   b y   w e l f a r e d e p a r t m e n t   a n d   a w a r d e e s   l i s t   f i n a l i z e d   b y   t h e  

w e l f a r e   b o a r d   a n d approved by the chairman welfare board and CMD and the awards ared i s t r i b u t e d   o n   t h e   1 5

th

August Independence day functions at WCLHead quarter.4)Welfare Fortnight Inspection To improve the standard of living and quality of life, of

employees thewelfare board has formulated norms on all welfare activities for which22

 areawise/inter area competit ions are

held at company level. At thea r e a   l e v e l   t h e   I s t   p h a s e   I n t e r   S u b  A r e a s   w e l f a r e   f o r t n i g h t l y competit ions are held. The IInd phase

inspection is conducted by thew e l f a r e   b o a r d .   A f t e r   t h e   i n s p e c t i o n   t h e   r e s u l t   i s   c o m p i l e d   a n d   t h e p r i z e s  a r e   d i s t r i b u t e d   a t   a   g r a n d   f u n c t i o n w h i c h i s   g r a c e d   b y   t h e Hon’ble Coal Minister

5)Areawise Union Representation (check off system every year) in thearea welfare

committee The criteria has been prepared by the welfare board. Every year basedo n   t h e   c h e c k   o f f   s y s t e m   f i g u r e   a n d   t h e   m a n p o w e r   a s   o n  ¼   t h e calculations are worked out on the basis of the approved criteria forworking

out the union representation in the area welfare committeeand approved by the competent authority and circulated to areas

forn o m i n a t i o n s   o f   m e m b e r s   b y   t h e   w e l f a r e   b o a r d ,   f o r   f u n c t i o n i n g   o f   welfare committee.6)Community & Peripheral Development

ProgrammeV a r i o u s   d e v e l o p m e n t a l   a c t i v i t i e s   f o r   t h e   c o m m u n i t y   r e s i d i n g   i n  & around its various mining areas for the benefit of its employees,

theirwards, and the local populace are undertaken. Such developmentalactivities are also undertaken in the town and villages, adjoining coalm i n i n g   b e l t ,   g e n e r a l l y   w i t h i n a   r a d i u s o f   8 k m s .   F o r t h e   b e n e f i t   o f   general popular. For which the budgetary provision is made at

the rateRs.1/- per tonne of coal produced during the previous year.While planning the activities, to be undertaken in each financial year,requests and recommendations from village Panchyat, Local

DistrictAuthorities and Peoples Representatives are considered. Theactivities undertaken include: 1) Construction of approach

roads.2 )   T a r r i n g   o f   r o a d s .   3 )   D i g g i n g   o f   B o r e w e l s .   4 )  P r o v i d i n g   & Installation of hand-pumps. 5) Cleaning of Wells. 6) Laying of Pipelines.7)

Providing and Fitt ing Street Lights. 8) Construction/ Installation of Water Tanks. 9) Construction of additional rooms in existing

schoolb u i l d i n g .   1 0 )   P r o v i d i n g   s c h o o l   f u r n i t u r e   a n d   o t h e r   L a b .   I t e m s .  1 1 ) Providing books, almirah etc. for l ibraries. 12) Construction of checkdams. 13)

Construction of Community Centers. 14) Village sports. 15)23

 M e d i c a l   c a m p s .   1 6 )   C o n s t r u c t i o n   o f   C r e m a t i o n   P l a c e / S h e d s .  

1 7 ) Assistance to various social organization/NGO’s for the development of physically/mentally handicapped persons, cultural/sports

activities etc.  T h e   i m p l e m e n t a t i o n s   o f   t h e s e   a c t i v i t i e s   a r e   m o n i t o r e d   b y   t h e  a r e a welfare committee at area level and welfare board at the company level.7)Sports

and Cultural Activit ies  T h e   w e l f a r e   b o a r d   m o n i t o r s   t h e   a c t i v i t i e s   o f  s p o r t s   a n d   c u l t u r a l activities of all the areas. The function of sports & cultural activities

areh e l d o n t h e b e h a l f o f t h e w e l f a r e b o a r d i n e a c h a r e a s . T h e w e l f a r e board monitors the activities of sports and cultural activities of all theareas.

Western Coalfield Limited Nagpur Welfare Budget(Rs. In lakhs)P A R T I C U L A R

S 0 4 - 0 5 0 6 -0 7 0 8 -

0 9 S c h o o l  a n d   E d uc a t i o n 2

7 3 0 2 2 M ed i c a l   Se r v i c e s

2 7 0 3 4 5 5

4 4 R e s i /   W el f a r e /   C o l o n

y   R o a d s 1 9 5 2 06 4 7 2 S p o r t s /

R e c r e a t i o n/

C u l t u r e : 1 11 5 3 0 M a

h i l a  M a n da l 1 1

1 O t he r   E xp e n s es 5 6 1 5

S C /S T  

P l a ns 1 8 56 3 8 W

a t e r  S u p p ly 7 2 7 0

1 0 5 C o mm u n i t y   De v e l o p m en t 1 6 3 3 6 1

S p e c i a l   S a n ct i o n / W e l f a r e  

B o a r d 7 5 2 8 -G R A N D  T O T A L 69 0 7 9 0 1

2 8 8  CHAPTER- 4RESEARCH METHODOLOGY 

AN INTRODUCTION:Research is the process of systematic and in-depth study or search for

anyp a r t i c u l a r   t o p i c ,   s u b j e c t   o r   a r e a   o f   i n v e s t i g a t i o n ,   b a c k e d   b y   c o l l e c t i o n ,24

 

c o m p i l a t i o n ,   p r e s e n t a t i o n   a n d   i n t e r p r e t a t i o n   o f   r e l e v a n t   d e t a i l s   o r  d a t a . Research methodology is a way to systematically solve the research

problem.I t   m a y   b e   u n d e r s t o o d   a s   a   s c i e n c e   o f   s t u d y i n g   h o w   r e s e a r c h  i s   d o n e scientifically

 necessary. The information collected through research methodologymust be accurate and

relevant. The data collection method can be classified into two methods:--

Primary Data-

Secondary Data-

Primary Data:D a t a   c o l l e c t e d b y   a   r e s e a r c h e r   i s   k n o w n   a s   p r i m a r y d a t a . I t   i s collected by a person for his own use obtained from findings. This

isc o n s i d e r e d   a s   f i r s t   h a n d   i n f o r m a t i o n .   T h i s   i s   t h a t   d a t a   w h i c h   i s c o l l e c t e d b y   u s   t o   m e e t   o u r o w n   s p e c i f i c p u r p o s e . T h e   d a t a   i s collected by the means of

questionnaire filled in by the employeesa t   d i f f e r e n t   p o s t s   o f   N a g p u r   a r e a   o f f i c e .   T h i s   m e t h o d   o f  

d a t a collection is very popular particularly in big organizations. THE RESEARCH APPROACH:Survey Method THE RESEARCH INSTRUMENT

:Questionnaire THE RESPONDENTS: The employees of the organization.

-Secondary Data:Secondary data means data that are already available ie, they referto data which

has already been collected and analyzed by someo n e e l s e . T h i s t y p e o f d a t a i n f o r m a t i o n c a n a l s o b e u s e d b y t h e researcher for his use as second hand information

sources throughwhich secondary data can be collected.Secondary data may either be published data or unpublished data.Published data used here is from:-

i ) M a g a z i n e s i i ) A n n u a l r e p o r t s o f t h e c o m p a n y

iii)Newspapers etc. The sources of unpublished data are diaries, letters, unpublished internal

records made available by staff members etc.29

 Thus, the primary source of data collection was the interview andquestionnaire methods. The

secondary data was collected throughmagazines, annual reports of the company, internal records of theorganization and through websites.

ANALYSIS OF DATAOnce the collection of data is complete, it should be analyzed andprocessed through classification

tabulation etc in accordance withthe subject matter. A careful planning of the analytical frameworkshould therefore be done by the researcher. Data analysis is carriedout by arranging

the data received by the employees in an excelsheet. This data is then converted into graphical forms. Pie chartshave also been used for the tabulation and interpretation of

datacollected.HYPOTHESIS TESTING

After analyzing the data hypothesis testing is done. It will result ineither accepting the hypothesis or rejecting it.

INTERPRETATIONA f t e r   t e s t i n g   t h e   h y p o t h e s i s   t h e   r e s e a r c h e r   c o m e s   o u t   w i t h   h i s conclusions.

The explanation of theory can also be considered as interpretation.QUESTIONNAIRE PREPARATION

 The basic requisite of any research study is the appropriate dataw h i c h   c a n   b e   c o l l e c t e d   w i t h   t h e   h e l p   o f   a  

s c h e d u l e   o r   a questionnaire. With the help of questionnaire it is easy to determinethe

satisfaction level of so many employees in the organization.SAMPLING SIZE The sampling size on which the analysis is based is 72.

30

 SAMPLING TECHNIQUES The sampling technique used for carrying out this study is

RANDOMsampling technique.P R E P A R A T I O N   O F   R E P O R T   A N D   P R E S E N T A T I O N  

O F REPORTF i n a l l y   t h e   r e s e a r c h e r   h a s   t o   p r e p a r e   a   f i n a l   r e p o r t   a l o n g   w i t h conclusion and

suggestions.PREPARATION OF A BIBLIOGRAPHY

At the end of any research report a bibliography is generallyadded. This is the list of books, publications, periodicals, journals,reports, etc which are used by the researcher in

connection withthe study

 Q.11) Kindly suggest the methods of  improving or adding special welfarefacilities?

17%75%8%No improvemeearly actionshould be takeproper timeshould be takeQ . 1 2 )   D o e s   w e l f a r e   b e n e f i t s   p r o v i d e d   b y   t h e   o r g a n i z a t i o n   p l a y s   a s  

a motivational factor?53%45%2%highly agreagreedisagree

Conclusion:- 53% employees are highly agree that the welfare benefitsprovided by the organization plays a motivational factor.

37

 Q.13) Do you get medical reimbursement on time?

53%30%2%15%yes and with f reimbursemeyes but withreducedreimbursemeNoNot applicablConclusion:- 53% employees agree that they gets full medicalreimbursement.Q.14) Briefly explain the

procedure of availing routine welfare facilities inpoints?25%70%5%makingappli,submit pr n imme sanconly applicationis required just an approac

Conclusion:- 5% employees says that just an approach is required to avail theroutine welfare facility while 25% employees says that to make the

38

 application submit the proof and the 70% employees says that onlyapplication is required

.Q.15) Briefly explain the procedure availing the special welfare facilities inpoints?

75%5%20%lengthy procesnot availedapply takeapproval n shoproof 

Conclusion:- 5% of the employees of organization says that they had notavailed any special welfare facility 75% says that the procedure is apply theapproval and show proof and the

other 20% says that the procedure is too lengthy process

CHAPTER-6OBSERVATION AND CONCLUSIONThe employees of the organization are found to be satisfied with

thefacilities provided to them by the company.They still want more focus on family welfare. They want that the timeperiod for sanctioning special welfare facility should be reduced.- M o r e t h a n 7 0 % o f

t h e e m p l o y e e s a g r e e t h a t t h e w e l f a r e f a c i l i t i e s a r e p r o v i d e d   t o   t h e m   a n d   t h e y   a r e   a v a i l i n g   s p e c i a l   w e l f a r e   f a c i l i t i e s according

to their need.- A n e a t , c l e a n a n d p e a c e f u l e n v i r o n m e n t o f t h e o r g a n i z a t i o n h e l p s i n maintaining satisfaction and enthusiasm to perform work among theemployees.- T h e e m p l o y e e s o f t h e N a g p u r A r e a O f f i c e o f W C L a r e h i g h l y s a t i s f i e d with the

routine welfare facilities which they are availing on a regularbasis.-T h e   r o u t i n e   w e l f a r e   f a c i l i t i e s a r e   a v a i l e d   b y e a c h   e m p l o y e e i n

t h e organization by simply fi l l ing an application, without any proof and the time required is also nominal.- T h e t i m e r e q u i r e d f o r s a n c t i o n i n g t h e s p e c i a l w e l f a r e f a c i l i t i e s i s

2 - 3 week.- T h e   p r o c e s s   o f a v a i l i n g   s p e c i a l   w e l f a r e   f a c i l i t y i s v e r y l e n g t h y a n d hence it can be availed by following simple process.

40

 CHAPTER- 7SUGGESTIONS AND LIMITATIONSSUGGESTIONS

1)Sanctioning time of special welfare facility should be reduced.2 ) N e w f a c i l i t i e s   s h o u l d   b e a d d e d   t o t h e   e x i s t i n g o n e s b y   e a r l y a c t i o n taken

by management.3 ) M e d i c a l   r e i m b u r s e m e n t   s h o u l d   a l s o   b e  c o n t i n u e d   a f t e r   t h e retirement. 

LIMITATIONS 1)The study does not cover the entire work for as sample size is 72.2 ) T h e   s t u d y i s b a s e d o n a   p a r t i c u l a r c l a s s o f e m p l o y e e s i . e . O f f i c e r , clerk etc.3)The result depends on the

answers received from respondent whichmay be biased.41

 BIBLIOGRAPHY 

v.s.p rao – human resourcek ashwathappa- human resource & personnel mngt

company magazinerAnnual Reports of Organization

Internal Records of Organization

Websites:-www.westerncoal.nic.in www.coalindia.nic.in

QUESTIONNAIREPLEASE TICK 1)How many facil i t ies provided by the company to you?Canteen

HousingEducation Medical2)How many special facil i t ies have you availed?2 to 5 5 to 6 6 and above3)How many facil i t ies are you avail ing on routine basis?

1 to 5 5 to 10 10 and above4)How many facil i t ies are provided for education of children toemployees?Bus FacilitiesSchool FacilitiesEducational loan facilities 5)Are you getting wages as per basic minimum criteria allotted byGovernment?Yes No No Suggestions6)How much time it

will take for sanctioning special welfare facility?1-2 week 2-3 week 3-4 week7) Is there suitable ventilation and good environment in the work place?Yes No No Suggestions

43

 8)Is the work place regularly cleaned?Yes No9)How much are you satisfied by the procedure of avail ing routinewelfare facilities?Highly satisfiedSatisfiedPartly satisfiedNot

satisfied10) How much are you satisfied by the procedure of availingSpecial welfare facilities?Highly satisfiedSatisfiedPartly satisfiedNot satisfied 11)Kindly suggest the methods of improving or adding

specialWelfare facilities?No improvementEarly action should be takenProper time should be taken 12) Does welfare benefits provided by the organization plays as aMotivational factor?Highly

agreeAgreeDo not agree 13) Do you get medical reimbursement on time?Yes and with full reimbursement44

 Yes but with reduced reimbursementNo reimbursementNot applicable14) Briefly explain the procedure of

availing routine welfare facilities inpoints.Making an application, submit proof and immediate sanction.Only application is required.Just an approach.15) Briefly explain the procedure availing the

special welfare facilities inpoints.Lengthy processNot availedApply take approval and show proof. 16) Your comment and suggestio

n………………………………………………………………………………………………………………