Employee Welfare

EMPLOYEE WELFARE MEASURES

Introduction:

The basic objective of the staff welfare scheme management is to uplift the

physical, mental and economic conditions of its employees in order to get the

best out of them in addition to fulfilling the social responsibility cast upon the

organization.

It is a fact that the Industrial progress of the country depends on its committed

labour. In order to get the best out of a worker in the matter of reduction working

conditions require to be improved to a greater extent to achieve the objective of

maximization of utilization resources the workers should at least have the means

and facilities to keep himself in a state of health and efficiency.

The work place should provide reasonable amenities for the essential needs and

worker should also be equipped with the necessary technical training and a

certain level of education.

Labour welfare is broad term covering social security and such other activities as

medical aid, creche, canteens, recreation, and housing, adult education

arrangements for the transport of labour to and from the place of workplace.

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CONCEPT:

The subject matter related to Employees welfare and related terms have been

explained. The term labour welfare is flexible and elastic and differs widely with

time, regions, industry, country, social values and customs, degree of

industrialization, the general socioeconomic development of the people. It is also

moulded according to the age, group, sex, socio-cultural background marital

status and economic status and educational level of the workers in industry.

Welfare measures are a three dimensional concept like total, social and relative.

The "total concept " of welfare is the achievement of a desirable state of

existence involving physical, mental and moral and emotional.

The "social concept" of welfare involves the well being of an individual and

harmonious relationship he establishes with his primary group-his family, his

working group - his colleagues, superiors and subordinates.

The "relative concept" of welfare involves relative to time, place and person.

Need for Labour welfare:

The need for the labour welfare measures arises because of the nature of the

industrial system, which is characterized by two basic factors:

The conditions under which work is carried on are not congenial for health.

When a labour joins an industry, he has to work in an entirely strange

environment, which create problems of adjustment.

According to labour investigation committee "The provision of canteens"

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improves the physique.

"Entertainments" reduce the incidence of serious accidents

"Medical aid & Maternity and child welfare" services improve the health of

the workers and bring down the rates of general, maternal and infantile

mortality.

"Educational facilities increase their mental efficiency and economic

productivity".

CONSTITUTIONAL PROVISIONS:

Article 41: "The state shall, within the limits of its economic capacity

and development, make effective provision for securing the right to work,

to education and to public assistance in case of unemployment and in other

case of underserved want".

Article 42: "The state shall make provision for securing just and humane

conditions of work and for maternity relief"

Article 43: "The state shall endeavour to secure by suitable legislation or

economic organization or in any other way to all workers, agricultural,

industrial or otherwise work conditions of work ensuring a decent standard

of life and cultural opportunities and in particular, the state shall

endeavour to promoter cottage industries or co-operate basis in rural areas.

Objectives of labour welfare measures are:

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a) ECONOMIC: To increase their efficiency and effectiveness so that they

can perform better in different work situations; keep them contended and

reduce the chances of conflict.

b) HUMANISTIC: To treat them as normal human beings by providing

basic facilities and amenities.

c) CIVIC: To develop a sense of responsibility dignity of labour and

participatory culture among them.

Principles of adequacy of welfare:

Principle of adequacy of welfare: -

Labour has a right to adequate wages. But high wages alone cannot create

healthy work environment. A combination of both - wages and welfare measures

would improve workers satisfaction, morale and motivation.

Principle of the social responsibility of industry: -

Industry has an obligation or duty towards its employees to look after their

welfare. Labour welfare is highlighted as a state policy in the directive principles

of Indian constitution.

Principle of Efficiency:

Employees accept the responsibility for implementing such labour welfare

measures which they consider will increase their efficiency.

Principle of re-personalization: -

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This principle emphasizes the development of human personality as the aim of

welfare measure. Necessary to implement Intra mural and extra mural welfare

services are implemented.

Principles of totality of welfare: -

In this the necessity of labour welfare must be felt and convinced by all levels of

management. This requires reduction, retraining and re-orientation of managers

at all levels.

Principles of integration and co-ordination: -

The co-ordination approach is essential through out the organization so that fall

benefit is derived out of welfare measures. This is through systems approach

where organization consists of subsystems integrated together as one whole

system.

Principles of participation: -

It highlights the democratic principles of mutual consultation example;

committees for canteens, sports etc.

Principles of responsibility:

Both employees and employee are responsibility for labour welfare. Trade union

leaders as the workers representatives must play a positive role they must co-

operate with management to provide essential welfare measures without

hampering the economic viability of the establishment. Examples are union

participation in committees like canteen committee of welfare measures. Suitable

MIS can be installed success or this process can periodically evaluate failure,

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accountability of failure can be fixed.

Principles of timeliness: -

Welfare measures must be provided in time and when needed most; untimely

assistance is not only wasteful but antagonizes the workers. This requires proper

planning and control.

The other objectives of labour welfare:

To give expression to philanthropic and paternalistic feeling

To win over employees loyalty and increase their moral.

To combat trade unionism and socialistic ideas

To buildup stable labour force, to reduce labour turnover and absenteeism

To save oneself from heavy taxes on surplus profits

To earn goodwill and enhances public image

To make recruitment more effective

DEFINITION:

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The term employee welfare, labour welfare or workers are related terms.

Employee welfare is defined as "The voluntary efforts of the employees to

establish with in existing industrial system and sometimes living and cultural of

the employee beyond that which is required by low, the custom of the industry

and the conditions of the market.

The labour investigation committee has defined employee welfare as "anything

done for intellectual, physical, moral and economic betterment of the workers

whether by employees by government or by other agencies over and above what

is laid down by law or what is normally expected on the part of the contractual

benefit for which workers may have bargained.

International Labour Organization (ILO) report refers to labour welfare as:

Such services, facilities and amenities as may be established in or in the vicinity

of understandings to enable the performs employed in them to perform their

work in healthy, congenial surroundings and provided with amenities conducive

to good health and high morale".

Feature / characteristics of labour welfare: -

It is the work, which is usually undertaken within the premises or in the

vicinity of the undertaking for the benefit of the employee and the members

of his family.

The work generally includes those items of welfare, which are over and

above. What is provided by satisfactory provisions or required by the

custom of the industry or what the employee expects as a result of a contract

of service from the employees.

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The purpose of providing welfare animates is to bring out the development

of the whole personality of the worker .his social, psychological, economic,

moral, cultural and intellectual development to make him a good worker, a

good citizen and a good member of the family.

These facilities may be provided voluntarily by progressive and enlightened

entrepreneurs of their own accord out of their realization of social

responsibility to labour or statutory provisions may complete them to make

these facilities available or there may be there may be the government or

trade unions may undertake them if they have the necessary funds for the

purpose.

Labour welfare is a very broad term covering social security activities as

medical aid, creches, canteens, recreation, housing, adult education,

arrangements for the transport of labour to and from the work place.

It may be noted that not only intra-moral but also extra-moral, statutory as

well as non statutory activities undertaken by any of the three agencies- for

the physical and mental development of a worker.

The Committee of experts on welfare facilities for industrial workers

convened by ILO includes the following items under labour welfare.

Welfare and Amenities with the precincts of the establishment:-

1. Latrines and urinals

2. Washing and bathing facilities

3. Creches

4. Rest shelters and canteens

5. Arrangements for drinking water

6. Health services including occupational safety

7. Arrangement for prevention of fatigue.

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8. Administrative arrangements for the welfare of employee

9. Uniform and protective clothing

10.Shift allowance

Welfare outside the establishment: -

1. Maternity benefit

2. Social insurance measures (including gratuity, pension, provident fund and

rehabilitation)

3. Benevolent funds

4. Medical facilities (including programes for the physical fitness and

efficiency family planning and child welfare)

5. Education facilities

6. Housing facilities

7. Recreation facilities (including sports, cultural activities, library, reading

rooms)

8. Holiday homes and leave travel facilities

9. Workers co-operative including consumers co-operative stores fair price

shops and co-operative credit and thrift societies.

10.Vocational training for dependent of workers

11.Other programme for the welfare of women, youth and children

12.Transport to and from the place of work.

Classification: -

The classification of labour welfare is based on dividing industrial welfare into 3

categories, which are as follows:

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Statutory

Non statutory / voluntary

Mutual

Statutory: -

Statutory facilities to those provisions, which redressed from the concessive

power of government. The government exacts legislations regarding working and

laying conditions, minimum wages, safety and security such statutory provisions

are gradually increasing along with industrial development.

Voluntary: -

A voluntary facility refers to those activities, which are undertaken by employees

for their workers. They primarily oriented to democratic value system. Such

welfare activities can increase the efficiency of workers and reduce the chance of

conflict between the employees and employee.

Mutual: -

A mutual facility refers to those activities, which are initiated by workers for

their betterment in suitable manner. For instance unions undertake certain

welfare activities for social and economic betterment of their members.

Statutory provisions various acts: -

There are the amenities that are to be necessarily provided to the employees

under different legislations. The important legislations, which call for these

provisions, are.

1) The Factories Act, 1948

2) The Plantation Act, 1951

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3) The Mines Act, 1952

4) The Motor Transport Act, 1961

5) The Contract Labour Regulation and Abortion] Act, 1970

The Factories Act, 1948: -

This Act is applicable to premises including precincts where 10 or more workers

are employed with aid of power or where 20 or more workers are employed

without power. Welfare amenities provided are washing storing, sitting, first aid

facilities, canteens, shelters, creche, welfare officers and other facilities.

The plantation Act 1952: -

The Act has provisions for creating canteens, recreation facilities, medical act,

housing facilities, protection amenities to workers like umbrellas, blankets,

raincoats etc.

The Miners Act 1952: -

This act has provisions for creating shelters, canteens, first aid boxes, pithead

bath, lavatories, lockers, welfare offices etc.

The Motor Transport Workers Act, 1961: -

The motor transport undertakings are required to make the following provisions

as canteens, clean & well very ventilated rest rooms, uniforms, rain coats,

washing allowances, medical facility etc.

The Contract Labour (Registration & Abolition) act 1970: -

The contractor has to provide the following welfare & health measures such as

canteens, washing facilities & first aid facilities, rest room etc.

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Labour welfare officers: -

The labour officers act as the middlemen between the management & the

workers. The post of labour welfare officer instituted mainly to

Eliminate the evils & malpractices of the jobber system in the recruitment

of the labour.

To develop & improve labour administration.

To serve as a liasion with the state commissioner.

Functions of labour welfare officer: -

Supervision

Counseling workers

Advising management in some matters

Establishing liasion with workers

Establishing liasion with management

Working to maintain harmonious industrial relations in the organization

To improve productivity & produce effectively of the organization

Many activities are there in labour welfare system but few major areas are

selected for the study as follows:

1) Educational facilities 2) Medical facilities

3) Canteen facilities 4) Transport facilities

5) Loan facilities

INTRODUTION:

Central Bank of India was established in 1911. It was the first Indian commercial

bank, which was wholly owned and managed by the Indians. The established of the

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bank was the ultimate realization of the dream of Sri Sorabji Pochkhanwala, who

was the fonder of the bank. Sri sorabji pochkhanwala proclaimed Central Bank as

the property of the Nation and the country’s asset and it lives on people’s faith. The

Bank regards itself as the people’s own bank. Central Bank of India was

nationalized in the year 1969.Even after nationalization it continued to introduce a

number of innovative schemes in service of its customers.

Because of the large number of savings and other innovative services offered by the

bank, the customer base in over 27 million account holders, which is one of the

largest in the banking industry. Customer’s confidence in the central bank of India’s

wide-ranging services can very well be judged from the list of major corporate

clients such as ICICI, IDBI, UTI, LIC, and HDFC as also almost all major corporate

houses in the country. The bank has extensive arrangements with leading banks

throughout the world. There has always been the most cordial relationship with

foreign correspondent banks. The central bank of India has 3146 Branches in India

as on March 2005 (Rural: 1418, Semi Urban: 757, Urban: 550, Metropolitan: 421).

During the past 93years of its extensive the bank has weathered many storms and

faced many challenges. The bank could successfully transform every threat in to

business opportunity and excelled over its peers in banking industry.

MOTTO:

The Motto of the Bank is

“BUILD A BETTER LIFE AROUND US”

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CORPORATE VISION:

To emerge as strong, vibrant and proactive Bank/Financial super market and to

positively contribute the emerging needs of the economy through consistent

harmonization of human, financial and technological resources and effective risk

control system.

MILESTONES ACHIEVED BY THE BANK:

1921: Introduction to the “Home Savings Safe Deposit Scheme” to build

Saving/thrift habits in all sections of the society.

1923: Taking over of the management of the union Bank of India Limited, and the

amalgamation of the Tata industrial bank with Central Bank.

1924: An Exclusive Ladies Department to cater to the bank Women Clientele.

1926: Safe deposit locker facility and Rupee Travelers Cherub facility.

1929: Setting up of the Executor and trustee Department.

1932: Deposit Insurance Benefit Scheme.

1962: Recurring Deposit Scheme.

1976: The Merchant Banking cell was established

1980: Central Bank Of India is the first bank to introduce the Credit Card facility, at

Hyderabad. Central Card, India’s first domestic credit card is affiliated to “Master

Card” and “Visa”.

1986: Platinum Jubilee Money Back Deposit Scheme Was Launched.

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1989: The Housing Subsidiary cent Bank Home Finance Ltd. Was started with its

head quarters at Bhopal in Madhya Pradesh.

1994: Quick cheque collection service (QCC) & Express Service was set up to

enable speedy collection of outstation cheques.

2001: C4C Campaign – Centralities for customers, which is an integrated customer

relationship programs.

BRANCHES AND EMPLOYEES STRENGTH:

Central Bank of India has a large network in 27 States and 4 Union Territories. Its

network consists of 3146 branches and 275 extension centers as on March 2005.

The number of branches in backward states is 1743. The number of computerized

branches is 903.when the bank was started in 1911 it had a staff of 30 members.

Today there are more than 38,500 employees of all categories. At present Central

Bank of India has 77 regional offices and there are 17 Zones of Central Bank Of

India. That is Agra, Ahmedabad, Bhopal Central Office, Chandigarh, Chennai,

Delhi, Gowhati, Hyderabad, Kolkata, Lucknow, Mumbai Metropolitan, Muzaffapur,

Nagpur, Patna, Pune and Raipur. Keeping in view the guidelines given by the

Indian Banks Association, the bank has formulated a voluntary retirement Scheme

(VRS). The total number of employees who have opted for VRS is 7800

approximately in 2001. Detailed performance indicators of the Bank for 2004-05 are

given in page 20.

DEPOSIT SCHEMES: Central Bank of India has formulated a host of tailor made

schemes to meet the diverse requirements of its varied clientele. There are as

follows: -

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1. Money Multiplier Deposit Certificate. (MMDC).

2. Khazana Deposit Scheme.

3. Monthly interest Deposit Receipt. (MIDR)

4. Quarterly interest Deposit Receipt. (QIDR)

5. Recurring Deposit Scheme.

6. Central’s Vriddhi Deposit Scheme.

7. Term Deposit Scheme.

8. Cash Certificate Scheme.

9. Kisan Krishi Dhan Deposit Scheme.

10. Home Loan Account Scheme.

CREDIT SCHEMES: At central Bank various loan facilities are available. They

are:

1. Cent Buy

2. Direct Housing Finance

3. Cent Kalyani.

4. Cent Vidyardhi.

5. Cent Vyapari Scheme.

6. Personal Loan Scheme.

7. Cent Mortgage.

8. Cent Trade.

9. Cent Rentals.

10. Cent Computer.

11. Cent Liquid.

12. Cent School.

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The bank has laid special emphasis on industrialization and agriculture has been,

and will long continue to be the backbone of country’s economy realizing this,

Central Bank of India has always given high priority to financing the production and

marketing of the agricultural commodities. The banks contribution to the financing

of the organized industrial sectors comprising textiles, sugar, vanaspati, cement, iron

and steel, engineering and jute has been no less substantial, Tea plantations have

also received a large measure of support from the bank.

OTHER SERVICES:

1. Central card.

2. Traveler’s cheques.

3. Gift cheques.

4. Central’s Stock Invest.

5. Central’s Quick Cheque collection Service. (QCC)/CMS

6. Cent-Express Service.

In addition to above, the bank has some more schemes like-

1) CENT KALYANI scheme for financing women entrepreneurs: under this

scheme woman entrepreneurs are provided credit facilities for industrial economic

activities agricultural and allied activities and business activities. Women

entrepreneurs are welcomed to avail credit facilities for

i) Small Business.

ii) Professional and Self-Employment.

iii) Retail Trade.

iv) Village and Cottage/Tiny Industry

v) Small Scale Industries.

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vi) Agriculture and Allied Activities.

vii) Government Sponsored programs

2) SWARNA JAYANTI URBAN EMPLOYMENT SCHEME: This has two

features:

a) Urban Self-Employment Programme

b) Urban Wages Employment Programme

This Scheme is intended to provide profitable employment for unemployed or under

employed urban villagers. Under this scheme wages oriented scheme has been

started in all major cities from 1st December 1997.

INTERNATIONAL BANKING SCHEMES:

The bank has extensive agency arrangements with leading banks throughout the

world. There has always been the most relationship with foreign correspondent

banks.

REPATRIABLE SCHEMES:

1. Non-Resident (External) Accounts (NRE) in Indian Rupees: - under this

scheme you may open your deposit Account with a savings account/Term Deposit

Accounts/ Re- Investment Deposit Scheme/ Joint Account / Nomination

facilities / Rupee funds.

2. Foreign Currency Non-Resident (FCNR) Accounts: - It can be held only as

Fixed Deposits and can be opened either in Pound Sterling, U.S.Dollar, Deutsche

Mark or Japanese Yen.

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3. Resident Foreign Currency Accounts (RFC): This account can be opened by

those who had returned to India permanently after a continuous stay abroad for a

minimum period of one year.

NON-REPATRIABLE SCHEMES:

1. Non- resident (ordinary) Accounts (NRO): - NRO Account can be opened in

savings / Term Deposits / Current Account in Indian Rupees remitted from abroad.

2. Non – Resident (Special) Rupee (NRSR) account scheme: – NRSR accounts can

be opened in savings / Term Deposit / Current accounts in Indian Rupees.

Nomination facility is also available

3. Non–Resident (Non-Repartriable) Rupee Deposit scheme (NR NR RDS): - All

Non – Resident, Indians and foreigners (Except Pakistani & Bangladeshi to open

this accounts and benefit from the high interest rates. This account will be

maintained in Indian Rupees out of funds remitted from abroad.

PERFORMANCE HIGHLIGHTS OF THE YEAR 2004–2005 (Rs in crores)

Performance Parameter 31.03.2005 31.03.2004

1. Operation Profit 1609 1529Net Profit 357 618

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2. Total Deposits 60752 55909Gross Advances 29085 24476Total Business 89837 80385Net Investment 30835 31405

3. Priority Sector Credit 12216 9925Agriculture Credit 5137 3271

4. Gross NPA 2621 2943Gross NPA (%) 9.01 12.02Net Advances 27277 22804Net NPA 814 1271Net NPA (%) 2.98 5.57Total Provision for NPA 1794 1659NPA Coverage 68.45 53.65

5. CRAR 12.15 12.436. CD Ratio 44.90 40.797. Cost Of Deposits % 4.79 5.48

Yield on Advances % 8.81 9.68Yield on investments % 8.62 9.48Interest Spread 3.54 3.58

8. Income 6125 6028-Business Operations 2882 2779-Investments 2674 2657-Trading profit (investments) 569 592

9. Average No of Employees 38541 39153

Business Per employee 206.89 181.51

Profit per employee .93 1.5810. Capital 1124 1124

Reserves 2141 1850Net Owned Funds 3265 2974Total Assets 68596 63345

EMPLOYEE WELFARE MEASURES IN

CENTRAL BANK OF INDIA

Employee means any workman, male/female, employed in the company/

company’s premises or company’s branches whose names is entered in the rolls

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of the company & who is a workman as defined under section 2(s) of the

industrial Disputes Act 1947, but does not include for the purpose of these rules

contractors/contractor’s workmen.

Employee Welfare is defined as “ The voluntary efforts of the employees to

establish with in the existing industrial system, and some times living & cultural

conditions of the employees beyond that which is required by law, the custom of

the industry & the conditions of the market”.

The chief characteristic of central bank of India is to provide adequate welfare &

motivation to employees to make them feel a sense of involvement, commitment

& loyalty towards it. It is an accepted fact that an employee whose primary &

social needs are squarely met by the organizations will work with more zeal and

enthusiasm towards achieving the organizational goals.

The concept of providing welfare and motivation to staff members matching with

the growing aspiration of staff has remained as one of the corporate objectives of

central bank.

Employee Welfare Measures:

Reimbursement of college fees for children of the staff members.

The objective of the scheme is to provide a limited amount of financial

incentive and support to staff members and to encourage them to allow their

talented children to go in for college education. The scheme covers

reimbursement of college fees of two dependent children of staff members

(including permanent part time sub-staff drawing scale wages of 1/3rd and

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above). For the purpose of reimbursement under this scheme the family is

taken as one unit.

Relief to family employees who die in harness.

The object of the scheme is to provide immediate financial relief to the family

of any employee who dies in harness. The scheme also aims at bridging partly

the time gap between the death of the employee and receipt of provident fund

and gratuity dues by his or her family and partly the need gap by

supplementing family income.

Reimbursement of additional Medical expenses to employees/depends

suffering from illness leading to Hospitalization and /or domiciliary

treatment.

The objective of this scheme is to provide reimbursement of medical expenses

to certain extent to employees/dependent, family members either home or

hospital over and above the amount sanctioned under the hospitalization

scheme of Bipartite / OSR.

Hospitalization scheme for Permanent Part-Time Safai Karmacharis

(PTSK):

The objective of this scheme is to provide financial assistance in the form of

reimbursement of Hospitalization expenses incurred by Permanent Part-Time

Safai Karmacharis (PTSK).

Reimbursement of expenses for health check-up for employee or his/her

spouse/dependent parents who are above 40 years of age.

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The objective of this scheme is to enable them to take preventive steps at the

right time so that the staff and the bank may avoid incurring huge

hospitalization expenses at a later date besides endangering their lives.

Medical assistance scheme to retired employees

Reimbursement of Medical aid to retired employees

The objective of this scheme is aimed at strengthening the continued bondage

between the bank and the employees even after their retirement especially in

wake of introduction of pension scheme in the bank. This would enable the

bank to get the assistance of such retired staff for bank building activities.

Reimbursement of hospitalization expenses for diseases specified in the

bipartite / OSR for retired employees.

The objective of this scheme is to provide the assistance in the form of

reimbursement of hospitalization expenses incurred by the retired employee

(who has joined this scheme) for himself and/or his spouse, under the SWS-

Medical assistance Scheme to retired employees.

Transit homes at Mumbai, Chennai, Calcutta and New Delhi for the staff

members and their family members.

In furtherance of the welfare of staff, bank to start with, has established

Transit home/Accommodation at New Delhi, Mumbai, and Calcutta &

Chennai for the purpose of stay by the staff members/dependents, who are

coming for Medical treatment thereat. The allotment should be given based

on the “First Come First serve” and there shall be a common list for all

categories of employees irrespective of their cadre.

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Tie-up arrangement in reputed hospitals for reservation of beds / credit

tie up arrangement.

The facility should be available to all staff members and their family

members who are eligible for reimbursement of hospitalization expenses

under bipartite settlement/officers’ service regulations. In furtherance of the

welfare of the staff, a scheme for tie-up arrangement wit reputed hospital, viz.

Madras Medical Mission for treatment of Cardio-Vascular diseases for all the

staff members and their dependents has been introduced.

Reward to the children of employees of the Bank who pass SSC and

higher secondary examination Meritoriously.

The objective of the scheme is, this scheme was introduced with a view to

promote and encourage the spirit of competition among the children of

employees to pass SSC/HSC examination with higher percentage of marks.

Establishment of holiday homes.

The objective is rest and recreation is invaluable for an employee. Besides

enabling the employees to spend quality time with his family, it also helps

him to refresh himself and re-channels his energies. The Bank has, therefore,

started holiday homes at various places for its employees at concessional

tariffs. The facility of holiday home can be availed by all the employees of

Bank and it has also been extended to retired employees of the bank as a

gesture of good will subject to availability of suites at the time of booking

after priority to the existing employees.

Reimbursement of tuition fees/cost of text books/cost of uniform for

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school education to two children of the sub ordinate staff and

reimbursement of school tuition fees/cost of textbooks to two children of

other staff members.

The objective of the scheme is to provide a limited amount of financial

incentive and support to staff member. The scheme covers reimbursement of

tuition fees/cost of text books/cost of uniforms for school education of two

dependent children of the sub ordinate staff (including permanent part time

sub staff drawing scale wages 1/3rd and above) and reimbursement of school

tuition fees/cost of textbooks to two children of other staff members.

Reimbursement of cost of vaccination for Hepatitis ‘B’ once in five years

in respect of self & members of the family of the staff members.

The objective is, as a part of the welfare of the employee and their

dependents, a scheme has been devised, whereby the reimbursement of the

cost of vaccination for Hepatitis ‘B’ will be allowed to self and for family

members of the staff once in five years, so as to enable them to take

preventive steps at the right time, before the total disease strikes.

Canteen expenses/subsidy:

The existing rate structure of canteen subsidy stands reviewed to Rs.50/- per

employee per month and stands extended to all branches/offices irrespective

of number of employees working thereat.

Objectives

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1. To understand & present the various welfare measures at Central Bank of

India.

2. To find out how effectively existing welfare measures have been

implemented.

3. To examine the satisfaction level of Employees regarding welfare

measures provided by the Organization.

4. To identify the existing employ welfare facilities particularly,

Educational facilities

Medical facilities

Canteen facilities

Housing facilities and

Transport facilities.

5. To know and suggest improvements regarding the various welfare

measures, programs and schemes taken up by the organization for the

betterment of workers.

6. To analyze and suggest further improvement of existing welfare facilities

in the organization.

Research Methodology

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Need for the study:

Welfare measures are measures, which promotes the physical, psychological well

being of the working population. Employees are recognizing the importance of

labour welfare activities in India very recently, government, by other agencies.

Encourage the employees.

Recruit and retain the best personnel to increase and improve employee

morale.

Develop employees economically and socially.

Provide primary needs.

Motivate employees for increasing efficiency.

Creating the sense of social goods.

Increase productivity and to maintain good industrial human relations.

Improve the standards of living of workers, housing, minimum wages and other

benefits are bound to create a feeling of satisfaction among the workers and are

therefore more helpful in reducing the extent of labor turn over and absenteeism.

Provisions of good medical and working conditions, recreational, educational are

bound to increase the mental efficiency and economic productivity of industrial

workers.

Scope of Study:

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The issues of welfare measures are related to overall development of workers

both the physical and physiological being. Employee welfare programs create a

sense of belonging and adequacy that benefits the organization in the long run.

Hence the major study includes scope of the study is related to the employee

welfare measures, like Medical facilities, Educational facilities, Canteen

facilities, Housing facilities and Transport facilities, the innovative programs by

the government for the workers through the different mechanisms and how the

welfare is implied in the organization to the employees and their families which

ultimately benefit the organization in the long run.

Methodology:

Both the primary and secondary research was conducted during the study.

Sources for collection of data:

Primary Data: Primary data was collected by interviewing the employees

through Questionnaire from various cadres of personnel to find out the opinions

regarding labor welfare facilities; a Questionnaire is prepared so that they can

express their views.

Secondary Data: Data collected from books, annual Reports of the organization

are known as secondary data. Collection of other relevant information through

secondary sources like

Internal records and Journals booklets.

Reports and the manuals of the company

Sampling:

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Sampling Techniques: A simple Random Technique was used in the research.

Size of the sample: A sample of 30 persons was chosen at random. It includes

all cadres of employees.

Measurement technique:

The questionnaire was used as primary data. A formalized questionnaire was

prepared which contains dichotomous questions, open-ended questions and

multiple-choice questions to collect the opinion of the employees. The data

collected is represented in the form of tables, by using tools such as column and

Pie charts. These details are analyzed, Interpreted and used for findings and

suggestions

Limitations:

1. The time allotted for project is very less.

2. Fear to give negative answers.

3. Some employees due to their busy schedules did not give opinion.

4. As they are bound with rules and regulations of their bank, they are not

able to reveal the facts.

The observations made in this chapter and analysis there of are based on a

questionnaire which covers the following major areas.

29

1. Working atmosphere

2. Number of employees aware of facilities

3. Awareness of various facilities

4. Welfare measures for the betterment of organization

5. Motivation of employee through employee welfare measures

6. Employee satisfaction on employee welfare measures

7. Sense of security

8. Educational Facilities

9. Educational loans provided by Bank

10. Medical Assistance Schemes

11. Is Medical risk for his/her family covered by Bank

12. Housing Facilities

13. Satisfaction level on benefits provided by Bank

14. Transport Facilities

15. Canteen Facilities

16. General Facilities

17. Welfare and Social Measures conveyed by the management

18. Effectiveness of Welfare Measures

19. Whether the Welfare measures are periodically reviewed1) Title: Working atmosphere

30

When the respondents are enquired about the working atmosphere, the views are

based on the age of the respondents, the following responses are observed.

Age

Work

Atmosphere

Below 25 25 – 35 35 – 45 Above 45 Total

Excellent 0% 3% 7% 10% 20%

Good 0% 10% 37% 30% 77%

Average 0% 0% 3% 0% 3%

Poor 0% 0% 0% 0% 0%

Total 0% 13% 47% 40% 100%

Inference: When respondents a asked about the working atmosphere and they

are viewed based on the age, most of the respondents agreed that they are

provided with good working atmosphere and some of the respondents agreed that

they are provided with the excellent working atmosphere.

Interpretation: 77% of the respondents of all age groups agreed that the

working condition is good while 20% of all the age groups agreed that the

31

working atmosphere is excellent where as 47% of the respondents of the age

between 35 – 45 and above 45 agreed that the working atmosphere is good and

only 13% of the respondents of the age below 35 agreed as good, as they

compared with the facilities provided by private bank and hence the respondent

showing poor is nil.

2) Title: Number of Employees aware of Facilities

When Respondents were asked to give their views pertaining to awareness of various

Facilities, following responses were observed.

32

Awareness of facilities Yes No

No of Employees 22 8

% Of Employees 73% 27%

Inference: When Respondents were asked to give their views pertaining to

awareness of various facilities, most of sample respondents agreed that they are

aware of various facilities.

Interpretation: 73% of the sample respondents felt that they are aware of

various Facilities; where as 27% of the respondents are not aware of these

facilities.

3) Title: Awareness of various Facilities

When the respondents were enquired about the various facilities they were aware

of, the following responses were observed.

a) Educational Facilities b) Medical Facilities

c) Housing Facilities d) Canteen Facilities

33

e) All facilities

Inference: when respondents were asked to know the facilities they are aware of,

it is concluded that most of the respondents are aware of all the Facilities

provided by the bank.

Interpretation: 45% of the respondents are aware of all the facilities provided

by the organization where as 23% of the respondents are aware of Educational

facilities, Medical facilities, Housing facilities & Canteen facilities while 14% of

the respondents are aware of Medical facilities, Housing facilities & Canteen

facilities and 9% of respondents are aware of Educational facilities, Medical

facilities, Housing facilities & Canteen facilities.

Facilities No of Respondents % Of Respondents

A, b & c 2 9%

A, b, c & d 5 23%

B, c & d 3 14%

A & d 2 9%

Only e 10 45%

34

4) Title: Welfare measures for the betterment of the organization.

When respondents were asked to rank, whether the employee welfare measures

work for the betterment of the organization.

Ranks

Views1 2 3 4 5

a) To improve efficiency of the

employees33% 43% 20% 4% 0%

b) To build up the organization 0% 14% 43% 23% 20%

35

c) To achieve only tangible and

temporary benefits4% 7% 10% 20% 60%

d) To retain skilled employees 4% 23% 10% 43% 20%

e) To built up human assets and

employee loyalty to achieve the

long-term goals

60% 13% 17% 10% 0%

Inference: When respondents are asked to rank, how these employee welfare

measures work for the betterment of the organization, most of the respondents

ranked to achieve only tangible and temporary benefits and to build up human

assets & employee loyalty to achieve the long-term goals.

Interpretation: 60% of the respondents ranked, to achieve only tangible benefits

and temporary benefits and to built up human assets & employee loyalty to

achieve the long term goals, while 43% of the respondents ranked, to improve

efficiency of employees, to build up the organization and to retain skilled

employees.

36

5) Title: Motivation of Employee through Employee Welfare Measures

S NO VIEW % OF RESPONDENTS

1 True 73%

2 True to some extent 20%

3 Not possible at all 7%

4 Not possible without employee will to excel 0%

When sample respondents were enquired whether these employee welfare

measures help the organization to motivate its employee so that these valuable

37

human resources can be effectively utilized for improving the performance of the

organization, the following responses were observed.

Inference: When respondents were asked to give their opinion regarding the

employee welfare measures, most of the respondents are accepting that these

employee welfare measures help the organization to motivate its employee so

that these valuable human resources can be effectively utilized for improving the

performance of the organization, while some of the respondents are accepting to

some extent.

Interpretation: 73% of the respondents felt that it is True i.e. these employee

welfare measures help the organization to motivate its employee so that these

38

valuable human resources can be effectively utilized for improving the

performance of the organization, where as 20% of the sample felt that it is true to

some extent and 7% of the sample respondents are felt as Not possible at all.

6) Title: Employee Satisfaction on Employee Welfare Measures

When respondents were enquired on the Satisfaction level of Employee Welfare

Measures, the following responses are observed.

Schemes Satisfied

Satisfied to

Some extent

Cannot

say

Dissatisfied to

some extent

Totally

Dissatisfied

Loan Facilities 90% 10% 0% 0% 0%

Medical Benefits 37% 57% 0% 3% 3%

Other Benefits 50% 33% 7% 0% 10%

39

General Facilities 43% 43% 7% 7% 0%

Inference: When Respondents were enquired about the satisfaction level, most

of the respondents are fully satisfied with the loan Facilities, some of the

respondents are satisfied to some extent, while some of the respondents are

satisfied with the Medical facilities.

Interpretation: 90% of the respondents are satisfied with the loan facilities,

where as 57% of the respondents are satisfied to some extent with the Medical

Facilities, 7% of respondents are dissatisfied to some extent with the General

Facilities and 10% of the respondents are totally dissatisfied with the other

benefits.

40

7) Title: Sense of Security

When respondents are enquired that whether these welfare measures provide

sense of security, the following responses were observed.

S NO VIEW % OF RESPONDENTS1 Yes 80%2 May Be 20%3 No 0%

41

Inference: Most of the respondents viewed that these Employee Welfare

Measures provides the sense of Security.

Interpretation: 80% of the respondents agreed that these Employee Welfare

Measures provide the sense of security, while 20% of the respondents agreed that

these measures provide the Sense of Security.

8) Title: Educational Facilities

When respondents were enquired about the Satisfaction level on the Educational

Allowance for Children and for Self-Education, the following responses are observed.

Educational Allowance

Satisfied Satisfied toSome extent

Cannot sayDissatisfied

toSome extent

Dissatisfied to

Some extentTotally

DissatisfiedFor children 33% 37% 7% 13% 13% 10%

For self education

27% 40% 10% 10% 10% 13%

42

Inference: Most of the respondents are viewed that, the Educational allowance

provided for Children Education and for Self Education are satisfied to some

extent.

Interpretation: 37% of the respondents are satisfied with some extent and 33%

of the respondents are satisfied with the educational allowance provided for

children where as 40% of the respondents are satisfied to some extent and 27%

of the respondents are satisfied with the educational allowance provided for self

education.

9) Title: Educational loans provided by Bank

When Respondents are enquired about the Bank loans provided for various

Educational facilities, the following responses are observed.

Educational loans Yes May be No

Educational leave for self 30% 33% 37%

For self education 60% 23% 17%

Loan for dependents 80% 7% 13%

43

Inference: when respondents are enquired about the Educational facilities

provided by bank, most of the respondents viewed that they are provided with

the Loan for Self Education and Loan for dependents and some of the

respondents viewed that they may be provided with the educational leave for

self.

Interpretation: 80% of the respondents agreed that they are provided with the

loan for dependents, 60% for Self, 30% for Educational leave for Self and 33%

of the respondents agreed that they may be provided with the Educational leave

for self, 23% and 7% for Self Education and loan for dependents.

10) Title: Medical Assistance Schemes

Medical FacilitiesSatisfied

Satisfied to Some Extent

Cannot Say

Dissatisfied to some extent

TotallyDissatisfied

a) Medical aid as a lump sum amount

3% 54% 3% 10% 3%

b) Hospitalization Expenses for self

47% 50% 3% 0% 0%

c) Hospitalization Expenses for

33% 57% 7% 3% 0%

44

dependentsd) Medi-Claim insurance card for self

3% 7% 30% 27% 33%

e) Medi-Claim insurance card for Dependents

3% 10% 27% 33% 27%

f) Transit homes for other places while in Medical treatment

27% 50% 13% 3% 7%

g) Medical aid on Retirement

20% 30% 24% 13% 13%

h) Hospitalization Expenses for self after Retirement

23% 23% 27% 17% 10%

When the sample respondents were enquired about the Medical Assistance

schemes provided by Bank, the following responses are observed.

45

Inference: Most of the respondents are satisfied to some extent with the

Hospitalization expenses for self and for dependents, Medical aid, and Transit

Homes, while some of the respondents are satisfied with the Medical aid on

Retirement and hospitalization expenses for self after Retirement, while some

dissatisfied with the Medi-claim insurance card for self and for dependents.

Interpretation: 57% of the respondents are satisfied to some extent with the

Hospitalization expenses for dependents, 50% with the Hospitalization expenses

for self, 54% with the Medical aid, 50% with the Transit home and 30% with the

Medical aid on retirement, where as 23% of the respondents are satisfied with the

Hospitalization expenses for self after Retirement, while 33% of the respondents

are totally dissatisfied with the Medi-claim insurance card for self, 27% with the

Medi-claim insurance card for dependents.

46

11) Title: Medical Risk for his/her family is covered by bank.

When the sample respondents were enquired whether Medical risk for his/her

family based on Dependents is covered with the available facilities, the following

responses are observed.

DependentsMedical Risk

NIL 1-2 3-4 Above 4 TotalYES 0% 20% 34% 0% 54%NO 3% 20% 20% 3% 46%

TOTAL 3% 40% 54% 3% 100%

Inference: when the respondents are asked about the medical risk of his/her

family based on dependents, Most of the respondents agreed that medical risk is

covered with the available facilities provided by Bank.

Interpretation: 54% of the respondents agreed that the medical risk for his/her

family is covered with the available facilities where 34% of the respondents are

having dependents between 3 – 4 and 20% of the respondents are having 1 – 2

dependents, while 46% of the respondents are not agreed with this where 20% of

the respondents are having 1 – 2 and 3 – 4 dependents.

47

12) Title: Housing Facilities

When the respondents were enquired to give their views

regarding the Housing Facilities provided by Bank, following

are responses.

Housing facilities SatisfiedSatisfied toSome extent

Cannot say

Dissatisfied toSome extent

TotallyDissatisfied

a) Payment of HRA 43% 47% 3% 7% 0%

b) Housing Loans 80% 17% 0% 30% 0%c) Providing bank Quarters 13% 11% 10% 23% 37%

d) ReimbursementOf rent 44% 30% 6% 10% 10%

Inference: Most of the respondents are satisfied with the Housing loans for

construction of houses, Reimbursement of Rent and some of the respondents are

satisfied to some extent with the Payment of HRA, some of the respondents

totally dissatisfied with the providing bank quarters.

48

Interpretation: 80% of the respondents are satisfied with the Housing loans for

construction of houses, 44% with Reimbursement of rent and 47% of the

respondents are satisfied to some extent with the Payment of HRA.

13) Title: Satisfaction level on Benefits Provided by Bank

When the respondents were enquired about the satisfaction level of the Benefits

provided by bank, the following responses were observed.

S NO VIEW % OF THE RESPONDENTS

1 Satisfied 40%

2 Satisfied to some extent 50%

3 Cannot say 0%

4 Not satisfied 10%

5 Dissatisfied to some extent 0%

Inference: When the respondents are enquired about the satisfaction level of

benefits, Most of the respondents are satisfied to some extent and some of the

respondents are satisfied with the benefits provided by Bank.

49

Interpretation: 50% of the respondents are satisfied to some extent with the

benefits provided by bank where as 40% of the respondents are satisfied with the

benefits and 10% of the respondents are not satisfied with the benefits provided

by bank.

14) Title: Transport Facilities

When the respondents were asked about that the transport facilities and the

satisfaction level on Conveyance allowance provided by Bank the following

responses were observed

Inference: Most of the respondents are satisfied with the Transport facility and

the Conveyance allowance, while same number of respondents is satisfied to

some extent and not satisfied with the Conveyance allowance provided by Bank

S NO VIEW % OF RESPONDENTS1 Satisfied 63%2 Satisfied to some extent 17%3 Cannot say 0%4 Not satisfied 17%5 Dissatisfied to some extent 3%

50

for the purpose of transport.

Interpretation: 63% of the respondents are satisfied with the Conveyance

allowance while 17% of the respondents are satisfied to some extent and not

satisfied with the transport

facility and Conveyance

allowance provided by

Bank.

15) Title: Canteen

Facilities

When respondents were enquired about their views pertaining to canteen

facilities, the following responses are observed.


1 Excellent 3%

2 Good 30%

3 Average 60%

4 Not Good 7%

51

Inference: When the respondents were asked to give their views pertaining to

canteen facilities, most of the sample respondents agreed that the canteen

facilities are average and some of the respondents agreed that the canteen

facilities are good.

Interpretation: 60% of the respondents agreed that the canteen facilities were

average and 30% of the respondents agreed that canteen facilities were good and

3% of the respondents agree that the canteen facilities are excellent.

16) Title: General facilities

When the sample respondents were asked to give their views regarding the

general facilities like drinking water, First aid box etc, the following are the

responses observed.


1 YES 90%

2 NO 10%

52

Inference: when the sample respondents are asked about the views pertaining to

general facilities like drinking water and first aid box, most of the respondents

agreed that they are satisfied with the general facilities.

Interpretation: 90% of sample agreed that they are provided with satisfied

general facilities like, drinking water, First aid box where as 10% of the sample

are not satisfied with the general facilities.

17) Title: Welfare and Social Measures conveyed by the management.

When the respondents are enquired about the welfare and social measures

conveyed by the management, the following responses are observed.

S NO VIEW % OF RESPONDENTS1 Great Extent 0%2 Satisfactory 77%3 Limited Extent 23%

53

Inference: When respondents were asked about the views pertaining to the

Welfare and Social Measures conveyed by the management, most of the

respondents agreed that the Welfare and Social Measures conveyed by the

management are to the great extent.

Interpretation: 77% of the respondents agreed that the Welfare and Social

Measures conveyed by the management are to the great extent, while 23% of the

respondents are agreed that these Welfare and Measures conveyed by the

management.

18) Title: Effectiveness of Welfare Measures

When the sample respondents are enquired about the views pertaining to the Effectiveness of

Welfare measures, the following responses are observed.


1 Sufficient 80%

2 Fully Effective 7%

3 Hardly 13%

54

Inference: when the sample respondents are asked about the views pertaining to

the Effectiveness of welfare measures, most of the respondents viewed that the

effectiveness welfare measures are Sufficient and some of the respondents

viewed as Hardly.

Interpretation: 80% of the sample respondents were agreed that the

Effectiveness of Welfare Measures were Sufficient, where as 13% of the

respondents agreed that the Effectiveness of Welfare Measures were hardly,

while 7% of the respondents agreed that the Effectiveness of Welfare measures

are Fully Effective.

19) Title: Whether the Welfare measures are periodically reviewed

When the respondents are enquired about the reviewing of these Welfare

Measures, the following responses are observed.

S NO VIEW % OF RESPONDENTS1 Periodically 53%2 Never 0%

3 Only on Frequent Requests 47%

55

Inference: When the respondents are enquired about the reviewing of these

welfare measures, most of the respondents viewed that they are periodically

reviewed and some of the respondents viewed that they are reviewed only on

frequent requests.

Interpretation: 53% of the respondents agreed that Welfare measures are

periodically reviewed and 47% of the respondents agreed that Welfare measures

are reviewed only on frequent requests.

SUMMARY

Title Interpretation1. Working Atmosphere Some of the respondents of all age groups

agreed that the working atmosphere is

excellent and most of the respondents of

all age groups agreed that the working

56

condition is good and the respondent

showing poor is nil.

2. No of employees aware

of facilities

73% of the sample respondents felt that

they are aware of Facilities are provide by

Bank;

3. Awareness of various

facilities

Most of the respondents are aware of all

the facilities while some of the

respondents are aware of only Educational

facilities, Medical facilities and Housing

facilities.

4. Welfare measures for the

betterment of the

organization

Most of the respondents ranked, to achieve

only tangible benefits and to built up

human assets while some of the

respondents ranked, to improve efficiency

of employees.

5.Motivation of employee

through employee welfare

measures

Most of the respondents felt that employee

welfare measures help the organization to

motivate its employee so that these

valuable resources can be effectively

utilized for improving the performance of

the organization.

6. Employee satisfaction on

employee welfare

measures

Most of the respondents are satisfied with

the loan facilities and Medical facilities

and some of the respondents are satisfied

to some extent with the general facilities.

57

7.Sense of security Most of the respondents felt that these

employee welfare measures provide the

sense of security.

8. Educational Facilities Most of the respondents are satisfied to

some extent with the Educational

allowance provided for children and some

of the respondents are satisfied with the

Educational allowance provided for self-

education.

9. Educational loans provide by Bank

Most of the respondents agreed that they

are provided with the loan for dependents

and some of the respondents felt that they

may be provided with the education leave

for self.

10.Medical Assistance schemes

Most of the respondents are satisfied to

some extent with the hospitalization

expenses for dependents and

hospitalization expenses for self after

retirement and some of the respondents are

dis satisfied with the Medi-claim

insurance card for self and for dependents

11. Is Medical risk for his/her family covered by Bank

Most of the respondents having 3 –4 and 1

– 2 dependents agreed that the Medical

risk for his/her family is covered with the

available facilities.

58

12. Housing Facilities Most of the respondents are satisfied with

the housing loans for construction of

houses and some of the respondents are

satisfied to some extent with the payment

of HRA.

13.Satisfaction level on benefits provided by Bank.

Most of the respondents are satisfied to

some extent with the benefits provided by

Bank.

14. Transport Facilities Most of the respondents are satisfied with

the conveyance allowance provided by

Bank, as there is no transport facility.

15. Canteen Facilities Most of the respondents are of the opinion

that the canteen facilities are average and

some of the respondents agreed that the

canteen facilities are good.

16.General Facilities Most of the respondents agreed that they

are provided with satisfied general

facilities like drinking water, First aid box

etc.

17.Welfare and social measures conveyed by management

Most of the respondents agreed that the

Welfare and social measures conveyed by

the management are to the great extent.

18. Effectiveness of Welfare measures

Most of the respondents felt that the

effectiveness of welfare measures are

sufficient and some of the respondents felt

59

it hardly.

19. Whether the Welfare measures are periodically reviewed.

Most of the respondents agreed that these

Welfare measures are periodically

reviewed where as some of the

respondents agreed these Welfare

measures are reviewed only on frequent

requests.

Conclusions

60

S uggestions for improvement in Welfare schemes or for improvement new

scheme

Expect the management to cover all ailments including Dental.

Hospitalization expenses can be increased.

Tie-ups should be made with Hospitals and good Educational Institutions.

Increase in House rent Reimbursement

To increase quantum of Medical coverage.

While sanctioning of loans, there should not be take home pay condition.

62

There should be a park for recreation to the member of staff and their

family where the staff and then families meet regularly.

Creation of panel of specialized Doctors.

Overall welfare measures to be tuned with other banks like SBI.

Hospitalization bills in total to be reimbursed.

Reimbursement of expenses and grant of incentives – lump sum or

otherwise for acquiring professional qualifications like ICWA, ACS,

MCA, MBA.

The amount reimbursed under educational allowance for children should

be enhanced substantially.

Frequent interaction with the staff member feed back.

Housing loans and Educational loans to be sanctioned at lower rates of

interest.

Improvement of Medical aid and relaxation in LTC schemes.

Interest on staff loans should be rationalized and reduced.

Canteen facilities are to be improved.

Insurance for the Housing loan, so that the loan outstanding are adjusted

out of insurance claim completely in the event of death of staff member.

The reason for this is if insurance cover is not there in case of death of

staff member, large amount of terminal benefits are adjusted towards these

loans.

Having some Tie-ups with school management should insure new scheme-

School admission to children of staff on transfer.

Uniform Education facilities for children to be improved at all the centers,

some seats in the good schools are to be reserved for Bank Employees

children. Reasons are:

63

a) Staff faces a lot of problems in getting admission to good schools on

Transfers.

b) Because ours is All India level transferable job for every 3 years.

c) At every center we are incurring huge expenses in the form of

Admission fee / Tuition fee / Donations etc.

Medi -Claim and Tie-up with major reputed hospitals in the city so that the

staff member need not pay huge amount on the rise of admission in to

hospitals.

Reimbursement of expenses on self-education. The reasons for this is:

a) Encouragement acquiring addition knowledge that will help the bank.

Organization schools for staff children

Dear sir/madam,

I am a MBA student from “SAROJINI NAIDU VANITA MAHA

VIDYALAYA”, Hyderabad. As part of my curriculum, I have to take a Human

Resources Management project titled ““THE EMPLOYEE WELFARE

MEASURES” and I am happy that your esteemed organization has permitted to

undertake the same in the bank. As a part of project work, I seek your valuable

opinion on the subject and I request you to fill up this questionnaire in that

process. THANK YOU FOR TAKING YOUR VALUABLE TIME.

*******

Questionnaire

64

1) Employee name (name optional):

2) Designation:

3) Department:

4) Qualifications: Grad ____________ PG __________________

Any others (please specify): __________________

5) Service Completed: ________ years

6) Age (please tick): a) Below 25 b) 25-35 c) 35-45 d) Above 45

7) Marital status: a) Married b) Un Married

8) No of dependents: a) Nil b) 1-2 c) 3-4 d) Above 4

(please tick)

9) How is your work condition?

a) Excellent b) Good c) Average d) Poor

10) Are you aware of various employee welfare facilities provided by the

organization?

a) Yes b) No

If Yes, please tick the following welfare measures you are aware of

a) Educational facilities b) Medical facilities c) Housing

facilities d) Canteen facilities e) All facilities

If No, any specific reasons for not knowing

How the same can be popularized:

11) How these employee welfare measures work for the betterment of the

organization. [Please give rank 1, 2, 3, 4, and 5].

a) To improve efficiency of the employees [ ]

65

b) To build up the organization [ ]

c) To achieve only tangible and temporary benefits [ ]

d) To retain skilled employees [ ]

e) To built up human assets and employee loyalty to achieve the long term

goals [ ]

12) Employee Welfare Measures help the organization to motivate its employee

so that these valuable human resources can be effectively utilized for improving

the performance of the organization:

a) True b) True to some extent

c) Not possible at all d) Not possible without employee will to excel.

13) How satisfied are you with the welfare measures of your bank.

Schemes Satisfied Satisfied to some extent

Cannot say

Dissatisfiedto some extent

Totally dissatisfied

Loan facilities Medical benefitsOther benefits General facilities

14) Whether these welfare measures provide you a sense of security

a) Yes b) May be c) No

Educational facilities:

66

15) Please rate your satisfaction levels towards different Educational facilities

being provided by the organization. Please tick among the following

Educational allowance

Satisfied Satisfied to some extent

Cannot say

DissatisfiedTo some extent


For children For self educationOthers (specify)

16) Is the bank providing the education loan facilities like?

Educational loans Yes May be No

For self education

Education leave for self

Loan for dependents

Medical facilities:

17) Are you happy with the benefits of medical assistance scheme provided by

organization?

Medical Assistance schemes


Cannot say



Medical aid as a lump sum amountHospitalization expenses for selfHospitalization expenses for dependants

67

Medi-claim insurance card for selfMedi-claim insurance card for dependantsTransit homes for other places while in medical treatment Medical aid on RetirementHospitalization expenses for self after retirementOthers (specify)

18) Do you think medical risk for you & your family is covered with the

available facilities?

a) Yes b) No

Housing facilities:

19) Are you satisfied with the housing facilities provided by the organization

through?


Cannot say



Payment of HRAHosing loansProviding bank quartersReimbursement of rent Others (specify)

68

20) Are you satisfied with the benefits provided to you

a) Satisfied b) Satisfied to some extent C) cannot say

d) Not satisfied e) Dissatisfied to some extent

Transport facilities:

21) Do you have any transport facility in your organization?

a) Yes b) No

If no, whether any conveyance allowed paid to you

a) Yes b) No

Are you satisfied with the conveyance allowance provided by bank for

purpose of transport?

a) Satisfied b) Satisfied to some extent C) cannot say

d) Not satisfied e) Dissatisfied to some extent

Canteen facilities & General facilities:

22) How are the canteen facilities in your organization?

a) Excellent b) Good c) Average D) Not good

23) Are you satisfied with general facilities like Drinking water, First Aid box

a) Yes b) No

24) The Welfare & Social measures conveyed by the Management are

a) Great extent b) Satisfactory c) Limited extent

25) How effective do you think is the welfare measures?

a) Sufficient b) Fully effective c) Hardly

26) Whether the welfare measures are periodically reviewed

a) Periodically b) Never c) Only on frequent requests

69

27) Any expectations you have from the organization in the near future _______

28) Would you like to suggest any Measures for improvement of existing welfare

schemes: _____________________________________________________

29) Would you like to suggest any other innovative Welfare Measures to be

introduced?

Name of the new scheme Reasons for suggesting the same

SIGNATURE

BIBILOGRAPHY

1. Dynamics of Industrial Relations by Mamoria, Mamoria and Gagkar, 14 th

Edition, Himalaya Publishing House (pg no’s 351 – 393).

2. Personnel Management and Industrial Relation N.G.Nair and Latha Nair

(pg no’s 326 – 329).

3. Industrial Relations and Labour Laws by S.C.Srivastava, Arun Monappa,

12th edition 1997 , Published by Tata Mc Graw Hill (pg no’s 243 – 264)

70

4. Dynamics of Industrial Relations in India by C.B.Mamoria, S.V.Gankar, 5 th

Edition Published by Mrs. Meena Pandey (pg no’s 175 – 205)

5. Factories Act in A.P by A.Subramanyam, 1st edition 1997, Published by

Subhash Gogio, Andhra House.

WEB SITES:

WWW.ThecentralbankofIndia.Co.In

WWW.Googlesearch.Com

71

http://WWW.Googlesearch.Com/

http://WWW.ThecentralbankofIndia.Co.In/

Employee Welfare

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