Employee Satisfaction Survey at Hindalco, Muri Works
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Transcript of Employee Satisfaction Survey at Hindalco, Muri Works
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A report on
“ Employee Satisfaction Survey ”
May 2015
(at Hindalco Industries Ltd., Muri)
Submitted on:
03-06-2015
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ContentsExecutive Summary ................................................................................................. 3
Introduction: ....................................................................................................... 3
About Muri Works: ............................................................................................ 3
Objective of survey: ........................................................................................... 4
Limitations if any: .............................................................................................. 4
Research Methodology: ........................................................................................... 4
Survey tools: ...................................................................................................... 4
Universe: ............................................................................................................ 5
Sample size: ....................................................................................................... 5Data Analysis and Interpretation ........................................................................... 6
I. Job Band 12-14 Supervisory Staff .................................................................... 6
II. Permanent Workmen ......................................................................................37
III. Contract Workmen ......................................................................................67
Conclusion ...............................................................................................................85
Job Band 12-14 Supervisory Staff ................................................................... 85
Suggestions / Feedback: ............................................................................... 85
Survey Results: .............................................................................................. 86
Permanent Workmen ........................................................................................ 87
Suggestions / Feedback: ............................................................................... 87
Survey Results: .............................................................................................. 88
Contract Workmen ........................................................................................... 89
Suggestions / Feedback: ............................................................................... 89
Survey Results: .............................................................................................. 90
Annexure .................................................................................................................92
I. Questionnaire for Supervisory Staff .......................................................... 92
II. Questionnaire for Permanent Workmen .................................................... 98
III. Questionnaire for Contract Workmen .................................................. 104
Bibliography: ........................................................................................................109
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Executive Summary
Introduction:
Employee satisfaction is the terminology used to describe whether employees are happy and
contented and fulfilling their desires and needs at work. (Heathfield, 2015) It is the part of
the work attitude which results in job involvement and commitment to organization. The
employee satisfaction survey was conducted during the month of May 2015 for the following
employees:
Job Band 12-14 – Supervisory Cadre
Permanent Workmen
Contract Labour Workmen
The survey was conducted keeping in mind the recent issues at Muri Works and the
questionnaire was prepared under the guidance of the HR department. The responses were
taken using the 5 point Likert scale.
About Muri Works:
With an eye to build size and scale, Hindalco acquired in FY 2000 a majority stake in Indian
Aluminium Company Limited (Indal) - having a major presence in downstream aluminum
products and a leader in special alumina from Alcan of Canada.
In August 2004, the boards of Hindalco and Indal approved a Scheme of Arrangement
wherein all the assets of Indal other than the foil unit at Kollur in Andhra Pradesh were to be
demerged into Hindalco. This has come into effect retrospectively from 1 April 2004.
Hindalco’s presence in Jharkhand (through erstwhile Indal) dates back to 1943 when mining
commenced at Bagru in the Lohardga district. Commissioned in 1948, the Muri alumina plant
was India’s first alumina refinery. The recently expanded alumina refinery operates at450,000 t.p.a capacity with a management team of 67 people. (Aditya Birla Management
Corporation Pvt. Ltd, 2015) The Muri plant has 130 supervisory staff (Job Band 12-14), 604
Permanent Employees and an average intake of 1200 contract workmen from about 48
contractors.
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Objective of survey:
The objective of this survey is to find out the satisfaction index for the employees and
contract workmen working in the organization and give suggestions for improving employee
satisfaction. A target coverage of maximum employees possible has been set.
Limitations if any:
There are a few limitations to a study like this like, time constraints, insufficient data, lack of
employee interest to talk to the researcher, uncertainty of the sample matching with the entire
population, proper analysis of data. These limitations are present and hence research is never
considered error free.
Research Methodology:Research will be done to find out the satisfaction levels amongst the employees of Hindalco,
Muri and suggest ways how to improve their satisfaction. This is primarily a qualitative and
quantitative study. This includes the following:
Survey Questionnaire
Personal interviews
Analysis of Data
Direct Observation
Survey tools:
A well-structured questionnaire will be used. Weighted scores will be assigned to each
question The Likert scale will be used in this regard to measure the responses of the
respondents. Comparative analysis will be done if required along with the use of percentages,
bar graphs etc. Interviews and direct observation will also be used. The questionnaire have
been made differently for the different job bands.
Questionnaire for JB 12-14 consists of 31 questions.
Questionnaire for permanent workmen consists of 30 questions.
Questionnaire for contract workmen comprises of 18 questions.
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Universe:
This will consist of the entire workforce at Hindalco Industries Ltd., Muri.
Sample size:
119 employees in the Job Band 12-14 supervisory category.
370 employees in the Permanent Workmen category.
704 contract workmen among the contract laborers.
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Data Analysis and Interpretation
I. Job Band 12-14 Supervisory Staff
1. I agree that doing job in alternative ways is encouraged in my department.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 68 57.14 57.14 57.14
Somewhat Agree 39 32.77 32.77 89.92
Somewhat Disagree 8 6.72 6.72 96.64
Strongly Disagree 2 1.68 1.68 98.32
Neither Agree nor Disagree 2 1.68 1.68 100
Total 119 100 100
The above table shows the response of employees regarding the first question and among 119
people 68 people strongly agreed and 39 somewhat agreed with the question (i.e.) 107
employees (89.92%) agreed that they are given chance to do their job in alternative ways that
make them comfortable in performing the job. This indicates good work atmosphere in the
organization and favorable to the employees. The below diagram shows the pictorial
representation of data.
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2. The Infrastructure provided to me in my department enables me to do my job
better.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 59 49.58 49.58 49.58Somewhat Agree 42 35.29 35.29 84.87
Somewhat Disagree 9 7.56 7.56 92.44
Strongly Disagree 8 6.72 6.72 99.16
Neither Agree nor Disagree 1 0.84 0.84 100
Total 119 100 100
In the above table 59 people strongly agreed and 42 somewhat agreed (i.e.) 101 employees
agreed (84.87%), that the infrastructure provided by the company enables them in performing
better proving that the plant has good infrastructure that favors the employees.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 59 42 9 8 1
0
10
20
30
40
50
60
70
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3. I get Material & Equipment’s at the right time & at the right place.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 42 35.29 35.29 35.29
Somewhat Agree 45 37.82 37.82 73.11Somewhat Disagree 23 19.33 19.33 92.44
Strongly Disagree 6 5.04 5.04 97.48
Neither Agree nor Disagree 3 2.52 2.52 100
Total 119 100 100
The above table indicates that 87 employees (42 strongly agree, 45 somewhat agree) i.e.
73.11% agreed and (23 somewhat disagreed, 6 strongly disagreed) i.e.24.37 % disagreed.
This indicates that some employees are facing the problem of shortage of materials and
equipment. Hence the company needs to make sure that supplies are provided sufficiently so
as to have better working.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 42 45 23 6 3
0
5
10
15
20
25
30
35
40
45
50
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4. The safety measures in my department are good and employees are safety
conscious.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 89 74.79 74.79 74.79Somewhat Agree 24 20.17 20.17 94.96
Somewhat Disagree 3 2.52 2.52 97.48
Strongly Disagree 1 0.84 0.84 98.32
Neither Agree nor Disagree 2 1.68 1.68 100
Total 119 100 100
The analysis indicates that 113 employees among 119 employees agreed that the safety
measures in the organization are good. This indicates that safety policies in the organization
are good and the employees feel secured working at plant.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 89 24 3 1 2
0
10
20
30
40
50
60
70
80
90
100
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5. I get an opportunity to do what I am very good at.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 70 58.82 58.82 58.82
Somewhat Agree 36 30.25 30.25 89.08Somewhat Disagree 10 8.40 8.40 97.48
Strongly Disagree 1 0.84 0.84 98.32
Neither Agree nor Disagree 2 1.68 1.68 100
Total 119 100 100
The above table depicts 106 employees of 119 employees i.e. 89.08% are agreeing that they
are getting the opportunity to do what they are good at. This indicates that organization
prefers work perfection because it gives the employee a chance to do what they are good at
making the tasks to be performed more professionally and perfectly.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 70 36 10 1 2
0
10
20
30
40
50
60
70
80
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6. My grievances and complaints handled in time and to my satisfaction.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 45 37.82 37.82 37.82
Somewhat Agree 48 40.34 40.34 78.15Somewhat Disagree 13 10.92 10.92 89.08
Strongly Disagree 9 7.56 7.56 96.64
Neither Agree nor Disagree 4 3.36 3.36 100
Total 119 100 100
The 93 employees of 119 employees i.e. 78.15% agree that their complaints and grievances
are being handled by the organization, But 22 employees i.e. 18.48% disagree with this
factor. This indicates that the organization pays attention on employee problems and in
solving them and needs to be more precise in executing them more timely.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 45 48 13 9 4
0
10
20
30
40
50
60
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7. I get an opportunity to learn and grow in the work place.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 81 68.07 68.07 68.07
Somewhat Agree 28 23.53 23.53 91.60Somewhat Disagree 3 2.52 2.52 94.12
Strongly Disagree 6 5.04 5.04 99.16
Neither Agree nor Disagree 1 0.84 0.84 100
Total 119 100 100
The analysis indicates that 83 employees of 119 employees i.e. 91.60% agree that they have
opportunity to learn and grow at work place. This indicates that organization has good growth
opportunities for employees and helps in improving their knowledge every day at work.
Strongly Agree Somewhat Agree Somewhat Disagree Strongly DisagreeNeither Agree nor
Disagree
Frequency 81 28 3 6 1
0
10
20
30
40
50
60
70
80
90
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8. The recreational facilities provided in the club are good.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 29 24.37 24.37 24.37
Somewhat Agree 48 40.34 40.34 64.71
Somewhat Disagree 20 16.81 16.81 81.51
Strongly Disagree 11 9.24 9.24 90.76
Neither Agree nor Disagree 11 9.24 9.24 100
Total 119 100 100
The analysis shows that 77 employees of 119 employees i.e. 64.71% are satisfied with the
recreational facilities provided by the organization, indicating that the organization pays
attention in providing the comforts regarding employee’s personal life.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 29 48 20 11 11
0
10
20
30
40
50
60
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9. The cultural activities are good.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 43 36.13 36.13 36.13
Somewhat Agree 41 34.45 34.45 70.59Somewhat Disagree 21 17.65 17.65 88.24
Strongly Disagree 8 6.72 6.72 94.96
Neither Agree nor Disagree 6 5.04 5.04 100
Total 119 100 100
The above analysis indicates that 84 employees of 119 employees i.e. 70.59% are agreeing
that the cultural activities held in the organization are good. This indicates that the
organization pays attention in improving the healthy relationships among employees and
provides them entertainment to relieve their work stress.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 43 41 21 8 6
0
5
10
15
20
25
30
35
40
45
50
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10. The communication meeting in the canteen is useful.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 93 78.15 78.15 78.15
Somewhat Agree 20 16.81 16.81 94.96Somewhat Disagree 1 0.84 0.84 95.80
Strongly Disagree 3 2.52 2.52 98.32
Neither Agree nor Disagree 2 1.68 1.68 100
Total 119 100 100
The above analysis indicates that 113 employees of 119 employees i.e. 94.96% agree that the
communication meeting in the canteens is useful. This indicates that there are good meetings
in the organization that help in flow of information among employees and to express their
problems that help the organization in solving them immediately.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 93 20 1 3 2
0
10
20
30
40
50
60
70
80
90
100
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11. Appraisal process in our unit are fair & objective.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 57 47.90 47.90 47.90
Somewhat Agree 37 31.09 31.09 78.99Somewhat Disagree 7 5.88 5.88 84.87
Strongly Disagree 13 10.92 10.92 95.80
Neither Agree nor Disagree 5 4.20 4.20 100
Total 119 100 100
In the above analysis 94 employees of 119 employees i.e. 78.99% are agreeing that the
appraisal process in the unit is fair. This indicates that the organization follows a fair
appraisal process for employees without any barriers.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 57 37 7 13 5
0
10
20
30
40
50
60
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12. The welfare facilities provided in my department are adequate and well
maintained.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 34 28.57 28.57 28.57Somewhat Agree 48 40.34 40.34 68.91
Somewhat Disagree 24 20.17 20.17 89.08
Strongly Disagree 10 8.40 8.40 97.48
Neither Agree nor Disagree 3 2.52 2.52 100
Total 119 100 100
The analysis indicate that 82 employees of 119 employees i.e. 68.91% are agreeing that the
welfare facilities were adequate and well maintained, but 36 employees disagree with this
factor. This indicates that the welfare facilities have to be improvised in the necessary areas
so that employees have better facilities.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 34 48 24 10 3
0
10
20
30
40
50
60
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13. The transport facilities are good & timely.
The analysis shows that 84 employees of 119 employees i.e. 70.59% agree that the transport
facilities are good. This indicates that the transport facilities for work process and the
transport bills are being held good at organization.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 46 38 20 9 6
0
5
10
15
20
25
30
35
40
45
50
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 46 38.66 38.66 38.66
Somewhat Agree 38 31.93 31.93 70.59Somewhat Disagree 20 16.81 16.81 87.39
Strongly Disagree 9 7.56 7.56 94.96
Neither Agree nor Disagree 6 5.04 5.04 100
Total 119 100 100
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14. I am Aware of Hindalco HR policies.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 67 56.30 56.30 56.30
Somewhat Agree 38 31.93 31.93 88.24
Somewhat Disagree 9 7.56 7.56 95.80
Strongly Disagree 5 4.20 4.20 100
Neither Agree nor Disagree
Total 119 100 100
The analysis shows that 105 employees of 119 employees i.e. 88.24% agree that they are
aware of the HR policies. This indicates that the HR policies are known by the majority of the
employees at organization.
Strongly Agree Somewhat AgreeSomewhat
Disagree
Strongly DisagreeNeither Agree nor
DisagreeFrequency 67 38 9 5
0
10
20
30
40
50
60
70
80
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15. The medical facilities provided to me through OHC are good.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 42 35.29 35.29 35.29
Somewhat Agree 52 43.70 43.70 78.99
Somewhat Disagree 20 16.81 16.81 95.80
Strongly Disagree 5 4.20 4.20 100
Neither Agree nor Disagree
Total 119 100 100
The above analysis indicate that 94 employees of 119 employees i.e. 78.99% agree with the
medical facilities provided are good, but 93 employees disagree with this factor. This depicts
that the medical facilities provided by organization should be improved so that the employees
get good medical facilities.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 42 52 20 5
0
10
20
30
40
50
60
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16. The canteen facilities provided are good.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 7 5.88 5.88 5.88
Somewhat Agree 31 26.05 26.05 31.93
Somewhat Disagree 31 26.05 26.05 57.98
Strongly Disagree 47 39.50 39.50 97.48
Neither Agree nor Disagree 3 2.52 2.52 100
Total 119 100 100
The above analysis shows that 38 employees of 119 employees’ i.e. 31.93% agree that the
canteen facilities are good, but 78 employees i.e. 65.55% disagreed with this fact. This
indicates that the organization has to pay attention in improving the canteen facilities like
improving the quality and quantity of food and hygiene of the canteen.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 7 31 31 47 3
0
5
10
15
20
25
30
35
40
45
50
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17. My unit has a bright future.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 64 53.78 53.78 53.78
Somewhat Agree 41 34.45 34.45 88.24
Somewhat Disagree 9 7.56 7.56 95.80
Strongly Disagree 1 0.84 0.84 96.64
Neither Agree nor Disagree 4 3.36 3.36 100
Total 119 100 100
The above analysis shows that 105 employees of 119 employees i.e. 88.24% agreed that their
unit has bright future in the organization. This indicates that every employees feels the
growth of the organization and the contribution of the department in the organization.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 64 41 9 1 4
0
10
20
30
40
50
60
70
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18. I am satisfied with Muri unit as a place of work.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 66 55.46 55.46 55.46
Somewhat Agree 40 33.61 33.61 89.08
Somewhat Disagree 6 5.04 5.04 94.12
Strongly Disagree 4 3.36 3.36 97.48
Neither Agree nor Disagree 3 2.52 2.52 100
Total 119 100 100
In the above analysis 106 employees of 119 i.e. 89.08% agree that they are satisfied with
Muri as a work place. This indicates that the organization has provided good work
atmosphere for employees at Muri that shows that the organization high retention rate.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 66 40 6 4 3
0
10
20
30
40
50
60
70
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19. My senior keeps me well informed about what is going on in the department.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 75 63.03 63.03 63.03
Somewhat Agree 27 22.69 22.69 85.71
Somewhat Disagree 10 8.40 8.40 94.12
Strongly Disagree 4 3.36 3.36 97.48
Neither Agree nor Disagree 3 2.52 2.52 100
Total 119 100 100
In this analysis, 102 employees of 119 employees 85.71% i.e. Agreed that they are well
informed about what is going on in the department. This indicates that the organization has
good information flow from higher authorities to next levels and depicts that the organization
has good organization structure.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 75 27 10 4 3
0
10
20
30
40
50
60
70
80
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20. My senior spends adequate time on my development.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 60 50.42 50.42 50.42
Somewhat Agree 39 32.77 32.77 83.19
Somewhat Disagree 11 9.24 9.24 92.44
Strongly Disagree 4 3.36 3.36 95.80
Neither Agree nor Disagree 5 4.20 4.20 100
Total 119 100 100
In this analysis 83.19% i.e. 99 employees of 119 employees are agreeing that the senior
spends adequate time on their development. This indicates the organization pays attention to
the individual development in the organization that integrates the overall growth of the
organization.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 60 39 11 4 5
0
10
20
30
40
50
60
70
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21. My talent / Intelligence is encouraged by my senior.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 67 56.30 56.30 56.30
Somewhat Agree 36 30.25 30.25 86.55
Somewhat Disagree 8 6.72 6.72 93.28
Strongly Disagree 5 4.20 4.20 97.48
Neither Agree nor Disagree 3 2.52 2.52 100
Total 119 100 100
This analysis shows that around 86.55% of employees i.e. 103 employees of 119 employees
agree that their talent is encouraged. This shows that work culture in the organization is
healthy and every individual is encouraged in displaying their skills.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
DisagreeFrequency 67 36 8 5 3
0
10
20
30
40
50
60
70
80
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22. My senior provides me adequate information to do the work.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 74 62.18 62.18 62.18
Somewhat Agree 35 29.41 29.41 91.60
Somewhat Disagree 6 5.04 5.04 96.64
Strongly Disagree 3 2.52 2.52 99.16
Neither Agree nor Disagree 1 0.84 0.84 100
Total 119 100 100
The above analysis 91.60% i.e. 109 employees agreed that there are provided with the
information to perform their work. This shows that the organization provides employees the
requirements sufficiently to carry out their duties depicting good work culture.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 74 35 6 3 1
0
10
20
30
40
50
60
70
80
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23. I get Timely Training.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 42 35.29 35.29 35.29
Somewhat Agree 42 35.29 35.29 70.59
Somewhat Disagree 21 17.65 17.65 88.24
Strongly Disagree 12 10.08 10.08 98.32
Neither Agree nor Disagree 2 1.68 1.68 100
Total 119 100 100
This analysis shows that 84 employees agreed that there are given timely training. This
indicates that organization takes timely measure in updating the skills of employees as per
requirement which ultimately helps in updating the skills of the organization.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 42 42 21 12 2
0
5
10
15
20
25
30
35
40
45
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24. The training Programs increases my knowledge and skill.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 85 71.43 71.43 71.43
Somewhat Agree 25 21.01 21.01 92.44
Somewhat Disagree 6 5.04 5.04 97.48
Strongly Disagree 2 1.68 1.68 99.16
Neither Agree nor Disagree 1 0.84 0.84 100
Total 119 100 100
In this analysis 92.44% i.e. 110 employees agreed that training increases their knowledge and
skills. This depicts that the training skills imparted in the organization are useful and
improves the knowledge of the employees.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 85 25 6 2 1
0
10
20
30
40
50
60
70
80
90
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25. I get full cooperation from the other departments.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 54 45.38 45.38 45.38
Somewhat Agree 46 38.66 38.66 84.03
Somewhat Disagree 13 10.92 10.92 94.96
Strongly Disagree 5 4.20 4.20 99.16
Neither Agree nor Disagree 1 0.84 0.84 100
Total 119 100 100
This analysis shows that 100 employees of 119 employees i.e. 84.03% agreed that they get
full cooperation from other departments. This indicates that the organization has good inter
department relationships that work collectively for the growth of the organization.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 54 46 13 5 1
0
10
20
30
40
50
60
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26. I get recognition/appreciation from my department for good performance.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 71 59.66 59.66 59.66
Somewhat Agree 33 27.73 27.73 87.39
Somewhat Disagree 9 7.56 7.56 94.96
Strongly Disagree 4 3.36 3.36 98.32
Neither Agree nor Disagree 2 1.68 1.68 100
Total 119 100 100
This analysis shows that 104 employees of 119 employees i.e. 87.39% agreed that they get
recognition/appreciation from their department for good performance.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 71 33 9 4 2
0
10
20
30
40
50
60
70
80
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27. I feel that my job contribute to the achievement of the target of my department.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 101 84.87 84.87 84.87
Somewhat Agree 16 13.45 13.45 98.32
Somewhat Disagree 1 0.84 0.84 99.16
Strongly Disagree 1 0.84 0.84 100
Neither Agree nor Disagree
Total 119 100 100
This analysis indicates that 109 employees of 119 employees in the organization i.e. 98.32%
are agreeing that the job contributes to the achievement of target of their department. This
depicts that employees of organization realize the importance of job in the organization and
their role in the development of organization.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 101 16 1 1
0
20
40
60
80
100
120
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28. I am satisfied with the cooperation given to me by my co-worker.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 67 56.30 56.30 56.30
Somewhat Agree 42 35.29 35.29 91.60
Somewhat Disagree 6 5.04 5.04 96.64
Strongly Disagree 2 1.68 1.68 98.32
Neither Agree nor Disagree 2 1.68 1.68 100
Total 119 100 100
In these analysis 109 employees i.e. 91.60% of employees of the organization agree that they
are satisfied with the co-worker cooperation. This indicates that the organization has healthy
work atmosphere and good employee relationships.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 67 42 6 2 2
0
10
20
30
40
50
60
70
80
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29. I get appreciation in my department for any good job done.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 68 57.14 57.14 57.14
Somewhat Agree 39 32.77 32.77 89.92
Somewhat Disagree 7 5.88 5.88 95.80
Strongly Disagree 3 2.52 2.52 98.32
Neither Agree nor Disagree 2 1.68 1.68 100
Total 119 100 100
In the above analysis 107 employees of 119 employees i.e. 89.92% agree they get
appreciation in the department. This indicates that departments in organization identifies the
good performances and gives a timely appraisal that motivates the employees to perform
better.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 68 39 7 3 2
0
10
20
30
40
50
60
70
80
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30. My opinion is taken in to account in department.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 49 41.18 41.18 41.18
Somewhat Agree 53 44.54 44.54 85.71
Somewhat Disagree 8 6.72 6.72 92.44
Strongly Disagree 4 3.36 3.36 95.80
Neither Agree nor Disagree 5 4.20 4.20 100
Total 119 100 100
In the above analysis table 102 employees i.e. 85.71% employees agree that their opinions
are considered in the organization. This depicts that the organization encourages individual
ideas in the organization that imparts the sense of responsibility in employees.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 49 53 8 4 5
0
10
20
30
40
50
60
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31. I get Clear communication from the Notice Boards.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 61 51.26 51.26 51.26
Somewhat Agree 40 33.61 33.61 84.87
Somewhat Disagree 10 8.40 8.40 93.28
Strongly Disagree 5 4.20 4.20 97.48
Neither Agree nor Disagree 3 2.52 2.52 100
Total 119 100 100
The above analysis table shows that 101 employees of 119 employees i.e. 84.87% of the
employees in the organization agree that they get clear information from notice board. This
shows that the organization has good information flow in the organization that helps the
employees in being well informed about what is going in the organization.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 61 40 10 5 3
0
10
20
30
40
50
60
70
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I I . Permanent Workmen
1. I agree that doing job in alternative ways is encouraged in my department.
Frequency Percentage Valid%
Cumulative%
Strongly Agree 130 35.14 35.14 35.14
Somewhat Agree 131 35.41 35.41 70.54
Somewhat Disagree 40 10.81 10.81 81.35
Strongly Disagree 56 15.14 15.14 96.49
Neither Agree nor Disagree 13 3.51 3.51 100
Total 370 100 100
The above table shows the response of employees regarding the first question and among 370
people 130 people strongly agreed and 131 somewhat agreed with the question (i.e.) 261
employees (70.54%) agreed that they are given chance to do their job in alternative ways that
make them comfortable in performing the job. This indicates good work atmosphere in the
organization and favorable to the employees. The below diagram shows the pictorial
representation of data
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 130 131 40 56 13
0
20
40
60
80
100
120
140
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2. The Infrastructure provided to me in my department enables me to do my job better.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 137 37.03 37.03 37.03
Somewhat Agree 132 35.68 35.68 72.70Somewhat Disagree 53 14.32 14.32 87.03
Strongly Disagree 47 12.70 12.70 99.73
Neither Agree nor Disagree 1 0.27 0.27 100
Total 370 100 100
In the above table 137 people strongly agreed and 132 somewhat agreed (i.e.) 269 employees
agreed (72.70%), that the infrastructure provided by the company enables them in performing
better proving that the plant has good infrastructure that favors the employees.
Strongly Agree SomewhatAgree
SomewhatDisagree
StronglyDisagree
Neither Agreenor Disagree
Frequency 137 132 53 47 1
0
20
40
60
80
100
120
140
160
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3. I get Material & Equipment at the right time & at the right place.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 108 29.19 29.19 29.19
Somewhat Agree 85 22.97 22.97 52.16Somewhat Disagree 91 24.59 24.59 76.76
Strongly Disagree 75 20.27 20.27 97.03
Neither Agree nor Disagree 11 2.97 2.97 100
Total 370 100 100
The above table indicates that 193 employees (108 strongly agree, 85 somewhat agree) i.e.
52.16%agreed and (91 somewhat disagreed, 75 strongly disagreed) i.e. 44.86% disagreed.
This indicates that some employees are facing the problem of shortage of materials and
equipment. Hence the company needs to make sure that supplies are provided sufficiently so
as to have better working.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 108 85 91 75 11
0
20
40
60
80
100
120
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4. The safety measures in my department are good and employees are safety conscious.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 170 45.95 45.95 45.95
Somewhat Agree 117 31.62 31.62 77.57Somewhat Disagree 37 10 10 87.57
Strongly Disagree 45 12.16 12.16 99.73
Neither Agree nor Disagree 1 0.27 0.27 100
Total 370 100 100
The analysis indicates that i.e. 287 employees among 370 employees agreed that the safety
measures in the organization are good. This indicates that safety policies in the organization
are good and the employees feel secured working at plant.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 170 117 37 45 1
0
20
40
60
80
100
120
140
160
180
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5. I get an opportunity to do what I am very good at.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 168 45.41 45.41 45.41
Somewhat Agree 105 28.38 28.38 73.78Somewhat Disagree 40 10.81 10.81 84.59
Strongly Disagree 53 14.32 14.32 98.92
Neither Agree nor Disagree 4 1.08 1.08 100
Total 370 100 100
The above table depicts 273 employees of 370 employees i.e. 73.78% are agreeing that they
are getting the opportunity to do what they are good at. This indicates that organization
prefers work perfection because it gives the employee a chance to do what they are good at
making the tasks to be performed more professionally and perfectly.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 168 105 40 53 4
0
20
40
60
80
100
120
140
160
180
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6. My grievances and complaints handled in time and to my satisfaction.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 68 18.38 18.38 18.38
Somewhat Agree 102 27.57 27.57 45.95Somewhat Disagree 75 20.27 20.27 66.22
Strongly Disagree 101 27.30 27.30 93.51
Neither Agree nor Disagree 24 6.49 6.49 100
Total 370 100 100
The 170 employees of 370 employees i.e. 45.95% agree that their complaints and grievances
are being handled by the organization, But 176 employees i.e. 47.57% disagree with this
factor. This indicates that the organization pays attention on employee problems and in
solving them and needs to be more precise in executing them more timely.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 68 102 75 101 24
0
20
40
60
80
100
120
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7. I get an opportunity to learn and grow in the work place.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 157 42.43 42.43 42.43
Somewhat Agree 100 27.03 27.03 69.46Somewhat Disagree 48 12.97 12.97 82.43
Strongly Disagree 60 16.22 16.22 98.65
Neither Agree nor Disagree 5 1.35 1.35 100
Total 370 100 100
The analysis indicates that 257 employees of 370 employees i.e. 69.46% agree that they have
opportunity to learn and grow at work place. This indicates that organization has good growth
opportunities for employees and helps in improving their knowledge every day at work.
Strongly Agree Somewhat Agree SomewhatDisagree Strongly Disagree Neither Agree norDisagree
Frequency 157 100 48 60 5
0
20
40
60
80
100
120
140
160
180
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8. The recreational facilities provided in the club and in community center are good.
Frequency Percentage Valid
%
Cumulative
%Strongly Agree 54 14.59 14.59 14.59
Somewhat Agree 59 15.95 15.95 30.54
Somewhat Disagree 39 10.54 10.54 41.08
Strongly Disagree 131 35.41 35.41 76.49
Neither Agree nor Disagree 87 23.51 23.51 100
Total 370 100 100
The analysis shows that 113employees of 370 employees i.e. 30.54% are satisfied with the
recreational facilities provided by the organization but 170 employees disagree with the fact,
indicating that the organization needs to pay attention in providing the comforts regarding
employee’s personal life.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 54 59 39 131 87
0
20
40
60
80
100
120
140
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9. The cultural activities are good.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 61 16.49 16.49 16.49
Somewhat Agree 89 24.05 24.05 40.54Somewhat Disagree 33 8.92 8.92 49.46
Strongly Disagree 169 45.68 45.68 95.14
Neither Agree nor Disagree 18 4.86 4.86 100
Total 370 100 100
The above analysis indicates that 150 employees of 370 employees i.e. 40.54% are agreeing
that the cultural activities held in the organization are good but 202 employees, i.e. 54.6%,
disagree with this fact. This indicates that the organization needs to pay attention in
improving the healthy relationships among employees and provides them entertainment to
relieve their work stress.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 61 89 33 169 18
0
20
40
60
80
100
120
140
160
180
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10. The communication meeting in the canteen is useful.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 118 31.89 31.89 31.89
Somewhat Agree 92 24.86 24.86 56.76Somewhat Disagree 55 14.86 14.86 71.62
Strongly Disagree 63 17.03 17.03 88.65
Neither Agree nor Disagree 42 11.35 11.35 100
Total 370 100 100
The above analysis indicates that 210 employees of 370 employees i.e. 56.76% agree that the
communication meeting in the canteens is useful. This indicates that there are good meetings
in the organization that help in flow of information among employees and to express their
problems that help the organization in solving them immediately.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 118 92 55 63 42
0
20
40
60
80
100
120
140
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11. Job promotion in this organization are fair & objective.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 112 30.27 30.27 30.27
Somewhat Agree 63 17.03 17.03 47.30Somewhat Disagree 68 18.38 18.38 65.68
Strongly Disagree 112 30.27 30.27 95.95
Neither Agree nor Disagree 15 4.05 4.05 100
Total 370 100 100
In the above analysis 157 employees of 370 employees i.e. 47.30% are agreeing that the
appraisal process in the unit is fair. This indicates that the organization follows a fair
appraisal process for employees without any barriers.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 112 63 68 112 15
0
20
40
60
80
100
120
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12. The welfare facilities provided in my department are adequate and well maintained.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 54 14.59 14.59 14.59
Somewhat Agree 57 15.41 15.41 30Somewhat Disagree 50 13.51 13.51 43.51
Strongly Disagree 187 50.54 50.54 94.05
Neither Agree nor Disagree 22 5.95 5.95 100
Total 370 100 100
The analysis indicate that 111 employees of 370 employees i.e. 30% are agreeing that
the welfare facilities were adequate and well maintained, but 237 employees disagree with
this factor. This indicates that the welfare facilities have to be improvised in the necessary
areas so that employees have better facilities.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 54 57 50 187 22
0
20
40
60
80
100
120
140
160
180
200
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13. The transport facilities are good & timely.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 41 11.08 11.08 11.08
Somewhat Agree 47 12.70 12.70 23.78Somewhat Disagree 71 19.19 19.19 42.97
Strongly Disagree 170 45.95 45.95 88.92
Neither Agree nor Disagree 41 11.08 11.08 100
Total 370 100 100
The analysis shows that 241 employees of 370 employees i.e. 65.14% disagree that the
transport facilities are not good. This indicates that the transport facilities for work process
and the transport bills are not being held good at organization.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 41 47 71 170 41
0
20
40
60
80
100
120
140
160
180
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14. The medical facilities provided to me are good.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 85 22.97 22.97 22.97
Somewhat Agree 126 34.05 34.05 57.03Somewhat Disagree 89 24.05 24.05 81.08
Strongly Disagree 62 16.76 16.76 97.84
Neither Agree nor Disagree 8 2.16 2.16 100
Total 370 100 100
The above analysis indicate that 211 employees of 370 employees i.e. 57.03% agree with the
medical facilities provided are good, but 151 employees disagree with this factor. This
depicts that the medical facilities provided by organization should be improved so that theemployees get good medical facilities.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 85 126 89 62 8
0
20
40
60
80
100
120
140
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15. The canteen facilities provided are good.
Frequency Percentage Valid % Cumulative %
Strongly Agree 9 2.43 2.43 2.43
Somewhat Agree 26 7.03 7.03 9.46
Somewhat Disagree 51 13.78 13.78 23.24
Strongly Disagree 268 72.43 72.43 95.68
Neither Agree nor Disagree 16 4.32 4.32 100
Total 370 100 100
The above analysis shows that 35employees of 370 employees’ i.e.9.46% agree that the
canteen facilities are good, but 319 employees i.e. 86.21% disagreed with this fact. This
indicates that the organization has to pay attention in improving the canteen facilities like
improving the quality and quantity of food and hygiene of the canteen.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 9 26 51 268 16
0
50
100
150
200
250
300
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16. My unit has a bright future.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 98 26.49 26.49 26.49
Somewhat Agree 160 43.24 43.24 69.73Somewhat Disagree 46 12.43 12.43 82.16
Strongly Disagree 54 14.59 14.59 96.76
Neither Agree nor Disagree 12 3.24 3.24 100
Total 370 100 100
The above analysis shows that 258 employees of 370 employees i.e. 69.73% agreed that their
unit has bright future in the organization. This indicates that every employee feels the growth
of the organization and the contribution of the department in the organization.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 98 160 46 54 12
0
20
40
60
80
100
120
140
160
180
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17. I am satisfied with Muri unit as a place of work.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 180 48.65 48.65 48.65
Somewhat Agree 127 34.32 34.32 82.97
Somewhat Disagree 33 8.92 8.92 91.89
Strongly Disagree 27 7.30 7.30 99.19
Neither Agree nor Disagree 3 0.81 0.81 100
Total 370 100 100
In the above analysis 307 employees of 370 i.e. 82.97% agree that they are satisfied with
Muri as a work place. This indicates that the organization has provided good work
atmosphere for employees at Muri that shows that the organization high retention rate.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree
nor Disagree
Frequency 180 127 33 27 3
0
20
40
60
80
100
120
140
160
180
200
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18. My supervisor keeps me well informed about what is going on in the department.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 163 44.05 44.05 44.05
Somewhat Agree 106 28.65 28.65 72.70Somewhat Disagree 30 8.11 8.11 80.81
Strongly Disagree 70 18.92 18.92 99.73
Neither Agree nor Disagree 1 0.27 0.27 100
Total 370 100 100
In this analysis, 269 employees of 370 employees 72.70% i.e. Agreed that they are well
informed about what is going on in the department. This indicates that the organization has
good information flow from higher authorities to next levels and depicts that the organization
has good organization structure.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 163 106 30 70 1
0
20
40
60
80
100
120
140
160
180
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19. My supervisor spends adequate time on my development.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 119 32.16 32.16 32.16
Somewhat Agree 118 31.89 31.89 64.05Somewhat Disagree 53 14.32 14.32 78.38
Strongly Disagree 68 18.38 18.38 96.76
Neither Agree nor Disagree 12 3.24 3.24 100
Total 370 100 100
In this analysis 64.05% i.e. 237 employees of 370 employees are agreeing that the senior
spends adequate time on their development. This indicates the organization pays attention to
the individual development in the organization that integrates the overall growth of theorganization.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 119 118 53 68 12
0
20
40
60
80
100
120
140
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20. My talent / Intelligence is encouraged by my supervisor.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 128 34.59 34.59 34.59
Somewhat Agree 101 27.30 27.30 61.89Somewhat Disagree 52 14.05 14.05 75.95
Strongly Disagree 80 21.62 21.62 97.57
Neither Agree nor Disagree 9 2.43 2.43 100
Total 370 100 100
This analysis shows that around 61.89% of employees i.e. 229 employees of 370 employees
agree that their talent is encouraged. This shows that work culture in the organization is
healthy and every individual is encouraged in displaying their skills.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 128 101 52 80 9
0
20
40
60
80
100
120
140
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21. My supervisor provides me adequate information to do the work.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 149 40.27 40.27 40.27
Somewhat Agree 113 30.54 30.54 70.81Somewhat Disagree 47 12.70 12.70 83.51
Strongly Disagree 54 14.59 14.59 98.11
Neither Agree nor Disagree 7 1.89 1.89 100
Total 370 100 100
The above analysis 70.81% i.e. 262 employees agreed that there are provided with the
information to perform their work. This shows that the organization provides employees the
requirements sufficiently to carry out their duties depicting good work culture.
Strongly Agree Somewhat Agree SomewhatDisagree
Strongly Disagree Neither Agree norDisagree
Frequency 149 113 47 54 7
0
20
40
60
80
100
120
140
160
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22. The training programs increase my knowledge and skill.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 198 53.51 53.51 53.51
Somewhat Agree 113 30.54 30.54 84.05Somewhat Disagree 24 6.49 6.49 90.54
Strongly Disagree 30 8.11 8.11 98.65
Neither Agree nor Disagree 5 1.35 1.35 100
Total 370 100 100
In this analysis 84.05% i.e. 311 employees agreed that training increases their knowledge and
skills. This depicts that the training skills imparted in the organization are useful and
improves the knowledge of the employees.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
DisagreeFrequency 198 113 24 30 5
0
50
100
150
200
250
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23. I get Timely Training.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 110 29.73 29.73 29.73
Somewhat Agree 124 33.51 33.51 63.24Somewhat Disagree 64 17.30 17.30 80.54
Strongly Disagree 69 18.65 18.65 99.19
Neither Agree nor Disagree 3 0.81 0.81 100
Total 370 100 100
This analysis shows that 234 employees agreed that there are given timely training. This
indicates that organization takes timely measure in updating the skills of employees as per
requirement which ultimately helps in updating the skills of the organization.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 198 113 24 30 5
0
50
100
150
200
250
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24. I get full cooperation from the other departments.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 148 40 40 40
Somewhat Agree 99 26.76 26.76 66.76Somewhat Disagree 45 12.16 12.16 78.92
Strongly Disagree 73 19.73 19.73 98.65
Neither Agree nor Disagree 5 1.35 1.35 100
Total 370 100 100
This analysis shows that 247 employees of 370 employees i.e. 66.76% agreed that they get
full cooperation from other departments. This indicates that the organization has good inter
department relationships that work collectively for the growth of the organization.
Strongly Agree Somewhat AgreeSomewhatDisagree
Strongly DisagreeNeither Agree nor
Disagree
Frequency 148 99 45 73 5
0
20
40
60
80
100
120
140
160
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25. My department recognizes high achievers.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 105 28.38 28.38 28.38
Somewhat Agree 75 20.27 20.27 48.65Somewhat Disagree 59 15.95 15.95 64.59
Strongly Disagree 127 34.32 34.32 98.92
Neither Agree nor Disagree 4 1.08 1.08 100
Total 370 100 100
This analysis shows that 180 employees of 370 employees i.e. 48.65% agreed that they are
recognizes high achievers by the department but 186 employees’ i.e. 50.27%, does not fell
connected with this statement.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 105 75 59 127 4
0
20
40
60
80
100
120
140
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26. I feel that my job contributes to achievement of my department.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 250 67.57 67.57 67.57
Somewhat Agree 76 20.54 20.54 88.11Somewhat Disagree 29 7.84 7.84 95.95
Strongly Disagree 13 3.51 3.51 99.46
Neither Agree nor Disagree 2 0.54 0.54 100
Total 370 100 100
This analysis indicates that 326 employees of 370 employees in the organization i.e. 95.95%
are agreeing that the job contributes to the achievement of target of my department. This
depicts that employees of organization realize the importance of job in the organization andtheir role in the development of organization.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 250 76 29 13 2
0
50
100
150
200
250
300
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27. I am satisfied with the cooperation given to me by my co-worker.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 300 81.08 81.08 81.08
Somewhat Agree 60 16.22 16.22 97.30Somewhat Disagree 8 2.16 2.16 99.46
Strongly Disagree
Neither Agree nor Disagree 2 0.54 0.54 100
Total 370 100 100
In these analysis 360 employees i.e. 97.30% of employees of the organization agree that they
are satisfied with the co-worker cooperation. This indicates that the organization has healthy
work atmosphere and good employee relationships.
Strongly Agree Somewhat Agree
Somewhat
Disagree Strongly Disagree
Neither Agree nor
Disagree
Frequency 300 60 8 2
0
50
100
150
200
250
300
350
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28. I get appreciation in my department.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 98 26.49 26.49 26.49
Somewhat Agree 115 31.08 31.08 57.57Somewhat Disagree 47 12.70 12.70 70.27
Strongly Disagree 100 27.03 27.03 97.30
Neither Agree nor Disagree 10 2.70 2.70 100
Total 370 100 100
In the above analysis 213 employees of 370 employees i.e. 57.57% agree they get
appreciation in the department. This indicates that departments in organization identifies the
good performances and gives a timely appraisal that motivates the employees to perform
better.
Strongly AgreeSomewhat
Agree
Somewhat
Disagree
Strongly
Disagree
Neither Agree
nor Disagree
Frequency 98 115 47 100 10
0
20
40
60
80
100
120
140
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29. My opinion is taken in to account in department.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 120 32.43 32.43 32.43
Somewhat Agree 121 32.70 32.70 65.14Somewhat Disagree 65 17.57 17.57 82.70
Strongly Disagree 64 17.30 17.30 100
Neither Agree nor Disagree
Total 370 100 100
In the above analysis table 241 employees i.e. 65.14% employees agree that their opinions
are considered in the organization. This depicts that the organization encourages individual
ideas in the organization that imparts the sense of responsibility in employees.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 120 121 65 64
0
20
40
60
80
100
120
140
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30. I get clear communication from the Notice Board.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 145 39.19 39.19 39.19
Somewhat Agree 120 32.43 32.43 71.62Somewhat Disagree 50 13.51 13.51 85.14
Strongly Disagree 54 14.59 14.59 99.73
Neither Agree nor Disagree 1 0.27 0.27 100
Total 370 100 100
The above analysis table shows that 265 employees of 3 employees i.e. 71.62 % of the
employees in the organization agree that they get clear information from notice board. This
shows that the organization has good information flow in the organization that helps the
employees in being well informed about what is going in the organization.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 145 120 50 54 1
0
20
40
60
80
100
120
140
160
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I I I . Contract Workmen
1. I know my job well and can execute it nicely.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 691 98.15 98.15 98.15
Somewhat Agree 3 0.43 0.43 98.58
Somewhat Disagree 7 0.99 0.99 99.57
Strongly Disagree
Neither Agree nor Disagree 3 0.43 0.43 100.00
Total 704 100 100
The above table shows the response of employees regarding the first question and among
704 people 691 people strongly agreed and 3 somewhat agreed with the question (i.e.) 694
employees (98.15%) agreed that they are given chance to do their job in alternative ways that
make them comfortable in performing the job. This indicates good work atmosphere in the
organization and favorable to the employees. The below diagram shows the pictorial
representation of data
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 691 3 7 3
0
100
200
300
400
500
600
700
800
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2. The Infrastructure provided to me by my contractor enables me to do my job
better.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 361 51.28 51.28 51.28Somewhat Agree 51 7.24 7.24 58.52
Somewhat Disagree 83 11.79 11.79 70.31
Strongly Disagree 203 28.84 28.84 99.15
Neither Agree nor Disagree 6 0.85 0.85 100
Total 704 100 100
In the above table 361 people strongly agreed and 51 somewhat agreed (i.e.) 412employees
agreed (58.52%), that the infrastructure provided by the company enables them in performing
better proving that the plant has good infrastructure that favors the employees.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 361 51 83 203 6
0
50
100
150
200
250
300
350
400
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3. I get Material & Equipment’s at the right time & at the right Place.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 427 60.65 60.65 60.65
Somewhat Agree 134 19.03 19.03 79.69Somewhat Disagree 60 8.52 8.52 88.21
Strongly Disagree 55 7.81 7.81 96.02
Neither Agree nor Disagree 28 3.98 3.98 100
Total 704 100 100
The above table indicates that 561 employees (427 strongly agree, 134 somewhat agree) i.e.
79.69 %agreed and (60 somewhat disagreed, 55 strongly disagreed) i.e.16.33 % disagreed.
This indicates that some employees are facing the problem of shortage of materials and
equipment. Hence the company needs to make sure that supplies are provided sufficiently so
as to have better working.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 427 134 60 55 28
0
50
100
150
200
250
300
350
400
450
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4. The safety measures in my department are good and are given top priority.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 398 56.53 56.53 56.53
Somewhat Agree 127 18.04 18.04 74.57Somewhat Disagree 89 12.64 12.64 87.22
Strongly Disagree 79 11.22 11.22 98.44
Neither Agree nor Disagree 11 1.56 1.56 100
Total 704 100 100
The analysis indicates that i.e.525 employees among 704 employees agreed that the safety
measures in the organization are good. This indicates that safety policies in the organization
are good and the employees feel secured working at plant.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 398 127 89 79 11
0
50
100
150
200
250
300
350
400
450
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5. I get on the job training and safety training on regular basis.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 302 42.90 42.90 42.90
Somewhat Agree 170 24.15 24.15 67.05Somewhat Disagree 64 9.09 9.09 76.14
Strongly Disagree 166 23.58 23.58 99.72
Neither Agree nor Disagree 2 0.28 0.28 100
Total 704 100 100
The above table depicts 472 employees of 704 employees i.e. 67.05% are agreeing that they
are getting the opportunity to do safety training on the regular basis and on the job training.
This indicates that organization prefers work perfection because it gives the employee a
chance to do what they are good at making the tasks to be performed more professionally and
perfectly.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 302 170 64 166 2
0
50
100
150
200
250
300
350
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6. Employees of Hindalco, Muri treat me with dignity and respect and we work together
in a team.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 539 76.56 76.56 76.56
Somewhat Agree 16 2.27 2.27 78.84
Somewhat Disagree 113 16.05 16.05 94.89
Strongly Disagree 23 3.27 3.27 98.15
Neither Agree nor Disagree 13 1.85 1.85 100
Total 704 100 100
The 555 employees of 704 employees i.e. 78.84% agree that employees of Hindalco, Muri
treat them with dignity and respect so that they work together in a team. This indicates that
the organization pays attention on employee self-respect and prestige.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 539 16 113 23 13
0
100
200
300
400
500
600
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7. I am communicated on regular basis through my contractor.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 497 70.60 70.60 70.60
Somewhat Agree 31 4.40 4.40 75.00Somewhat Disagree 84 11.93 11.93 86.93
Strongly Disagree 92 13.07 13.07 100
Neither Agree nor Disagree
Total 704 100 100
The analysis indicates that 528 employees of 704 employees i.e. 75% agree that they are
communicated by through the contractors on regular basis. This indicates that there are no
communication gaps between employees and the contractors in an organization.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 497 31 84 92
0
100
200
300
400
500
600
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8. My grievances and complaints handled in time and to my satisfaction.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 186 26.42 26.42 26.42
Somewhat Agree 173 24.57 24.57 50.99Somewhat Disagree 82 11.65 11.65 62.64
Strongly Disagree 213 30.26 30.26 92.90
Neither Agree nor Disagree 50 7.10 7.10 100
Total 704 100 100
The analysis shows that 359 employees of 704 employees i.e. 50.99% are agree with the
grievances and complaint handles. This indicate that the organization does pay attention on
the employee grievances, complaint and their satisfaction.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 186 173 82 213 50
0
50
100
150
200
250
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9. Salary is paid to me on regular basis by my contractor.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 373 52.98 52.98 52.98
Somewhat Agree 93 13.21 13.21 66.19Somewhat Disagree 52 7.39 7.39 73.58
Strongly Disagree 186 26.42 26.42 100
Neither Agree nor Disagree
Total 704 100 100
The above analysis indicates that 466 employees of 704 employees i.e. 66.19% are agreeing
that the salary paid to them by the contractor on the regular basis. This indicates that the
organization keep attention that the salary should reached on time.
Strongly Agree Somewhat AgreeSomewhat
Disagree
Strongly DisagreeNeither Agree nor
DisagreeFrequency 373 93 52 186
0
50
100
150
200
250
300
350
400
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10. The welfare facilities provided to me are adequate and well maintained.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 196 27.84 27.84 27.84
Somewhat Agree 88 12.50 12.50 40.34Somewhat Disagree 121 17.19 17.19 57.53
Strongly Disagree 293 41.62 41.62 99.15
Neither Agree nor Disagree 6 0.85 0.85 100
Total 704 100 100
The above analysis indicates that 284 employees of 704 employees i.e. 40.34% agree that the
welfare facilities provided to the are adequate and well maintained and same 414 employees
of 704 i.e. 58.81% disagree. This indicates that the welfare facilities have to be improvised in
the necessary areas so that employees have better facilities.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 196 88 121 293 6
0
50
100
150
200
250
300
350
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11. The canteen facilities provided are good and hygiene.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 33 4.69 4.69 4.69
Somewhat Agree 95 13.49 13.49 18.18Somewhat Disagree 156 22.16 22.16 40.34
Strongly Disagree 288 40.91 40.91 81.25
Neither Agree nor Disagree 132 18.75 18.75 100
Total 704 100 100
In the above analysis 444 employees of 704 employees i.e. 63.07% are disagreeing that the
canteen facilities provided to them are good and hygiene. This indicates that the canteen
facilities have to be improvised.
Strongly Agree Somewhat Agree
Somewhat
Disagree Strongly Disagree
Neither Agree nor
Disagree
Frequency 33 95 156 288 132
0
50
100
150
200
250
300
350
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12. My unit has a bright future.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 189 26.85 26.85 26.85
Somewhat Agree 246 34.94 34.94 61.79Somewhat Disagree 65 9.23 9.23 71.02
Strongly Disagree 72 10.23 10.23 81.25
Neither Agree nor Disagree 132 18.75 18.75 100
Total 704 100 100
The analysis indicates that 435 employees of 704 employees i.e. 61.79% are agreeing that
they have a bright future, but 137 employees disagree with this factor. This indicates that
every employee feels the growth of the organization and the contribution of the department in
the organization.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 189 246 65 72 132
0
50
100
150
200
250
300
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13. I am satisfied with Muri unit as a place of work.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 330 46.88 46.88 46.88
Somewhat Agree 178 25.28 25.28 72.16Somewhat Disagree 120 17.05 17.05 89.20
Strongly Disagree 60 8.52 8.52 97.73
Neither Agree nor Disagree 16 2.27 2.27 100
Total 704 100 100
The analysis shows that 508 employees of 704 employees i.e. 72.16% agree that they are
satisfied with Muri unit as a place work. This indicates that the organization has provided
good work atmosphere for employees at Muri that shows that the organization high retention
rate.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 330 178 120 60 16
0
50
100
150
200
250
300
350
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14. My contractor spends adequate time on my development.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 245 34.80 34.80 34.80
Somewhat Agree 114 16.19 16.19 50.99
Somewhat Disagree 114 16.19 16.19 67.19
Strongly Disagree 231 32.81 32.81 100
Neither Agree nor Disagree
Total 704 100 100
The above analysis indicates that 345 employees of 704 employees i.e. 49% are disagree with
contractors because they don’t spends time on the employee development. This indicates that
the employees are not provided a proper development facilities in the organization.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 245 114 114 231
0
50
100
150
200
250
300
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15. My contractor provides me adequate information to do the work.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 262 37.22 37.22 37.22
Somewhat Agree 173 24.57 24.57 61.79
Somewhat Disagree 124 17.61 17.61 79.40
Strongly Disagree 142 20.17 20.17 99.57
Neither Agree nor Disagree 3 0.43 0.43 100
Total 704 100 100
The above analysis indicates that 435 employees of 704 employees i.e. 61.79% agree with the
adequate information to do the work provided by the contractor, but 266 employees disagree
with this factor. This depicts that the contractor have to improve the communication level.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 262 173 124 142 3
0
50
100
150
200
250
300
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16. I get appreciation from my contractor, supervisor and permanent employees.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 147 20.88 20.88 20.88
Somewhat Agree 73 10.37 10.37 31.25
Somewhat Disagree 104 14.77 14.77 46.02
Strongly Disagree 358 50.85 50.85 96.88
Neither Agree nor Disagree 22 3.13 3.13 100
Total 704 100 100
The above analysis shows that 462 employees of 704 employees’ i.e.65.62% disagree that
they get appreciation from there supervisor or contractor and permanent employees. This
indicates that the negative behavior toward the employees in the organization.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 147 73 104 358 22
0
50
100
150
200
250
300
350
400
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17. My opinion is taken in to account in my department.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 251 35.65 35.65 35.65
Somewhat Agree 137 19.46 19.46 55.11
Somewhat Disagree 53 7.53 7.53 62.64
Strongly Disagree 228 32.39 32.39 95.03
Neither Agree nor Disagree 35 4.97 4.97 100
Total 704 100 100
In the above analysis table 388 employees i.e. 55.11% employees agree that their opinions
are considered in the organization. This depicts that the organization encourages individual
ideas in the organization that imparts the sense of responsibility in employees.
Strongly Agree Somewhat Agree SomewhatDisagree
Strongly Disagree Neither Agree norDisagree
Frequency 251 137 53 228 35
0
50
100
150
200
250
300
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18. I get Clear communication from the notice board.
Frequency Percentage Valid
%
Cumulative
%
Strongly Agree 163 23.15 23.15 23.15
Somewhat Agree 130 18.47 18.47 41.62
Somewhat Disagree 77 10.94 10.94 52.56
Strongly Disagree 152 21.59 21.59 74.15
Neither Agree nor Disagree 182 25.85 25.85 100
Total 704 100 100
In the above analysis 293 employees of 704 i.e.41.62% agree that they get clear information
from the notice board. This indicates that the organization has adequate communication
bridge for the employees which need improvement.
Strongly Agree Somewhat AgreeSomewhat
DisagreeStrongly Disagree
Neither Agree nor
Disagree
Frequency 163 130 77 152 182
0
20
40
60
80
100
120
140
160
180
200
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Conclusion
Job Band 12-14 Supervisory Staff
Suggestions / F eedback:
Facilities should be provided for visiting other Hindalco units for training and
experience, to learn about successful implementation in other Hindalco units and
implement them in Muri. Training according to personal preferences/qualification is
not available. Additional training with respect to requirements are not available. No
schedule for supervisor training, HR policy should be explained in training.
Canteen should provide better quality food because food quality in canteen is very
low.
Control room, station should have notice boards which should be updated. Older
supervisors prefer noticeboard as they do not check email that often. The internet
connection is slow too.
Medical facility should be improved. Medical claim facility is not good, claim is only
possible when admitted for more than three days. Doctors are not available always in
OHC, There are no specialists at OHC. It function only as a first aid center not as a
health center. Medical bill reimbursement is also a cause of dissatisfaction because ittakes too many days in settlement.
Transport Facilities can be improved. More kilometers in transport allowance should
be added.
The existing welfare benefits and facilities should be maintained. Recreational
facilities in the club need improvement. Plays and nukkad natak to be included in their
recreational facilities.
Heavy workload with no overtime pay is a quite demotivating, but they will be more
motivated to work overtime if overtime pay is there.
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Sur vey Resul ts:
Questions % (Highly Satisfied +
Satisfied)
I feel that my job contribute to the achievement of the target of mydepartment.
98.3193
The safety measures in my department are good and employees are
safety conscious.
94.9580
The communication meeting in the canteen is useful. 94.9580
The training Programmes increases my knowledge and skill. 92.4370
I get an opportunity to learn and grow in the work place. 91.5966
My senior provides me adequate information to do the work. 91.5966
I am satisfied with the cooperation given to me by my co-worker. 91.5966
I agree that doing job in alternative ways is encouraged in my
department.
89.9160
I get appreciation in my department for any good job done. 89.9160
I get an opportunity to do what I am very good at. 89.0756
I am satisfied with Muri unit as a place of work. 89.0756
I am Aware of Hindalco HR policies. 88.2353
My unit has a bright future. 88.2353
I get recognition/appreciation from my department for good
performance.
87.3950
My talent / Intelligence is encouraged by my senior. 86.5546
My opinion is taken in to account in department. 85.7143
My senior keeps me well informed about what is going on in thedepartment.
85.7143
The Infrastructure provided to me in my department enables me to do
my job better.
84.8739
I get Clear communication from the Notice Boards. 84.8739
I get full cooperation from the other departments. 84.0336
My senior spends adequate time on my development. 83.1933
Appraisal Process in our unit is fair & objective. 78.9916
The medical facilities provided to me through OHC are good. 78.9916
My grievances and complaints are handled in time and to my satisfaction 78.1513
I get Material & Equipment at the right time & at the right Place. 73.1092The cultural activities are good. 70.5882
The transport facilities are good & timely. 70.5882
I get Timely Training. 70.5882
The welfare facilities provided in my department are adequate and well
maintained.
68.9076
The recreational facilities provided in the club are good. 64.7059
The canteen facilities provided are good. 31.9328
Total 2558.8235
Satisfaction Index 82.5426
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Permanent Workmen
Suggestions / F eedback:
Pay should increase according to present scenario. Promotion policy should be made
more employee friendly. Payment must be work based. Overtime must be given to
motivate the employees.
Training is not according to the workmen's choice. More training is required for
young workmen as they are new to an industrial work environment. Talent should be
promoted in the work place. Training provided should be better and more job related.
Each and every employee should be involved in training. Practical and process job
related training should be given to the well qualified employees.
There is no meaning of cycle allowance as most of the employees have motorcycles.
Transport facility is only available during emergency. Transport allowance should be
increased. Transport bill reimbursement for ambulance and vehicle take days to settle.
Canteen should have facility for cold drinks in summer. Canteen should have
improvement in hygiene. There should be changes in menu, like Non Veg in canteen.
Canteen food especially breakfast should have a more balanced diet with essential
vitamins. Canteen allowance of 50 rupees should be increased to 100 rupees.
Medical bills reimbursed after a long time. Medical facilities not given in time. This
facility is only good for first aid. Family and dependents should be covered under this
facility. No specialist doctors in OHC. Doctors should not be absent without notice.
No information is given about the timing of communication meeting. Shift workmen
have no time to attend communication meeting. Notice board not updated on time.
Notice board should contain notices in both English and Hindi as well. It is
maintained and updated by canteen staff, which should not be the case.
Cultural programs should be held more frequently. Only sweet packets given as
welfare in the whole year. No maintenance of gym in the club. Welfare facilities
should be restarted as before.
Safety equipment are not provided at the right time, e.g. Apron for safety not given.
Safety measures should not take place after the accidents. There is too much
paperwork that has to be done before getting safety equipment, this affects the
production. Quality of safety equipment are not good. Safety Materials and Plant
materials (working materials) should be good quality and branded (ISI marked).
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Very difficult for complaints to be resolved on time. Complaints and grievance take
time to be resolved completely.
Sur vey Resul ts:
Questions % (Highly
Satisfied +
Satisfied)
I am satisfied with the cooperation given to me by my co-worker. 97.2973
I feel that my job contribute to the achievement of the target of my department. 88.1081
The training Programmes increases my knowledge and skill. 84.0541
I am satisfied with Muri unit as a place of work. 82.9730
The safety measures in my department are good. 77.5676
I get an opportunity to do what I am very good at. 73.7838
The Infrastructure provided to me in my department enables me to do my job better. 72.7027
My supervisor keeps me well informed about what is going on in the department. 72.7027
I get Clear communication from the Notice Boards. 71.6216
My supervisor provides me adequate information to do the work. 70.8108
I agree that doing job in alternative ways is encouraged in my department. 70.5405
My unit has a bright future. 69.7297
I get an opportunity to learn and grow in the work place. 69.4595
I get full cooperation from the other departments. 66.7568
My opinion is taken in to account in department. 65.1351
My supervisor spends adequate time on my development. 64.0541I get Timely Training. 63.2432
My talent / Intelligence is encouraged by my supervisor. 61.8919
I get appreciation in my department. 57.5676
The medical facilities provided to me are good. 57.0270
The communication meeting in the canteen is useful. 56.7568
I get Material & Equipment at the right time & at the right Place. 52.1622
My department Recognizes High achievers. 48.6486
Job promotion in this organization is fair & objective. 47.2973
My grievances and complaints are handled in time and to my satisfaction 45.9459
The cultural activities are good. 40.5405
The recreational facilities provided in community centre and the club are good. 30.5405
The welfare facilities provided in my department are adequate and well maintained. 30.0000
The transport facilities are good & timely. 23.7838
The canteen facilities provided are good. 9.4595
Total 1822.1622
Satisfaction Index 60.7387
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Contract Workmen
Suggestions / F eedback:
Payment not in time, payment given is too low, proper payment not given,
contractor keeping some part of the payment, some guys given PF and considered
as permanent contract workmen who even If they take a leave or come after some
days they still are able to keep their job. The non PF guys can be kicked out any
time, don’t get PF, and don’t get proper pay.
Delay in giving uniforms, raincoat, shoes, safety helmets, gloves, some contractors
ask their workmen to pay for it asking them 100 rupees for their shoes etc. Big
contractors already detect the amount systematically from the pay along with PF
etc.
Contract labour of some contractors who eat in the company canteen are made to
wait and only after permanent workmen finish they are let in and don’t get second
serves and also have to pay for their meal. Meals are 12 rupees around and the plate
doesn’t have sufficient rice. Canteen utensils like glass, plate etc. finish after the
permanent workmen have had their food and hence when contract labour come they
tell that because of lack of utensils they can’t serve them food. Canteen itself is run
by a contractor. Some of them have to wash the dirty glasses in order to drink tea.
In the unloading shed in the white area if the trucks come inside the shed then the
workers have to carry the load only a short distance and the work can be done
faster, however bringing the trucks inside the shed is prohibited even though
sometimes they do it. The trucks tires dirty the shed floor which has alumina
hydrate which is white in color so maybe that could be the reason.
Cool drinking water not available at all places and sometimes the labour has to walk
a long distance to have a drink. Toilet facilities are provided however some labour
face issues walking longer distances.
People doing skilled and unskilled jobs both get the same pay. Cleaning the road or
cleaning 100 ft. bauxite tanks, u get paid the same. Climbing the tanks in itself is a
fight among the laborers on who is going to do it. U fall nobody knows u and
supervisor asks who told u to climb so high. Need height allowance? Laborers
doing skilled work get pay of semi-skilled pay.
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Contract labor having P.F made to do less work whereas the non P.F guys made to
do more and hence these guys get paid less. In the agreement when work is there
the P.F guys are given preference over the non P.F guys but in reality it is not so.
Load/Unload wagon tipper section where earlier there were around 4 guys for a task
now reduced to 2.5. Workload increase and manpower shortage.
Bauxite crusher area heavy dust and sprinklers not provided near the dust area and
only provided during the wagons entry into the plant.
Sur vey Resul ts:
Questions % (Highly
Satisfied +Satisfied)
I know my job well and can execute it nicely. 98.5795
I get Material & Equipment’s at the right time & at the right Place. 79.6875
Employees of Hindalco, Muri treat me with dignity and respect and we work
together in a team.
78.8352
I am communicated on regular basis through my contractor. 75.0000
The safety measures in my department are good and are given top priority. 74.5739
I am satisfied with Muri unit as a place of work. 72.1591
I get On the job training and safety training on regular basis. 67.0455
Salary is paid to me on regular basis by my contractor. 66.1932
My unit has a bright future. 61.7898
My contractor provides me adequate information to do the work. 61.7898
The Infrastructure provided to me by my contractor enables me to do my job better. 58.5227
My opinion is taken in to account in my department. 55.1136
My grievances and complaint handled in time and to my satisfaction. 50.9943
My contractor spends adequate time on my development. 50.9943
I get clear communication from the Notice Board. 41.6193
The welfare facilities provided to me are adequate and well maintained. 40.3409
I get appreciation from my contractor, supervisor and permanent employees. 31.2500
The Canteen facilities provided are good and hygiene. 18.1818
1082.6705
Satisfaction Index 60.148358
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The overall satisfaction index for supervisory staff is 82.5426%. The satisfaction index for
supervisory cadre has improved since the last survey, however some improvements have to
be made in order to ensure better job involvement and cooperation.
The overall satisfaction index for permanent workmen is 60.7387%. This index has fallen
since the last survey and certain areas like canteen, welfare, recreational and transport need
significant improvements.
The overall satisfaction index for contract workmen is 60.1483%. This index is more or less
the same as the last survey and requires efforts to improve the conditions of the contract
workmen as they form the majority of the workforce and their conditions determine the
productivity of the organization. Certain areas like canteen, welfare etc. require urgent
improvement.
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Annexure
I . Questionnaire for Supervisory Staff
Employee Satisfaction Survey – Supervisory Staff
1. I agree that doing job in alternative ways is encouraged in my department.
a)
Strongly agree
b) Somewhat agree
c) Somewhat disagree
d)
Strongly disagree
e) Neither agree nor disagree
2. The Infrastructure provided to me in my department enables me to do my job better.
a) Strongly agree
b)
Somewhat agree
c) Somewhat disagree
d) Strongly disagree
e) Neither agree nor disagree
3. I get Material & Equipment at the right time & at the right Place.
a) Strongly agree
b) Somewhat agree
c) Somewhat disagree
d) Strongly disagree
e)
Neither agree nor disagree
4. The safety measures in my department are good and employees are safety conscious.
a)
Strongly agree
b) Somewhat agree
c) Somewhat disagree
d) Strongly disagree
e) Neither agree nor disagree
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5. I get an opportunity to do what I am very good at.
a)
Strongly agree
b) Somewhat agree
c)
Somewhat disagree
d) Strongly disagree
e) Neither agree nor disagree
6. My grievances and complaints handled in time and to my satisfaction
a) Strongly agree
b)
Somewhat agree
c)
Somewhat disagreed)
Strongly disagree
e) Neither agree nor disagree
7. I get an opportunity to learn and grow in the work place.
a) Strongly agree
b)
Somewhat agree
c) Somewhat disagree
d) Strongly disagree
e) Neither agree nor disagree
8. The recreational facilities provided in the clubs are good.
a) Strongly agree
b) Somewhat agree
c) Somewhat disagree
d)
Strongly disagreee) Neither agree nor disagree
9. The cultural activities are good.
a) Strongly agree
b)
Somewhat agree
c) Somewhat disagree
d) Strongly disagree
e) Neither agree nor disagree
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10. The communication meeting in the canteen is useful.
a)
Strongly agree
b) Somewhat agree
c)
Somewhat disagree
d) Strongly disagree
e) Neither agree nor disagree
11. Appraisal process in our unit is fair & objectives.
a) Strongly agree
b) Somewhat agree
c) Somewhat disagree
d) Strongly disagree
e) Neither agree nor disagree
12. The welfare facilities provided in my department are adequate and well maintained.
a)
Strongly agree
b) Somewhat agree
c)
Somewhat disagree
d) Strongly disagree
e) Neither agree nor disagree
13. The transport facilities are good & timely.
a) Strongly agree
b) Somewhat agree
c) Somewhat disagree
d) Strongly disagree
e) Neither agree nor disagree
14. I am aware of Hindalco HR policies.
a)
Strongly agree
b) Somewhat agree
c) Somewhat disagree
d) Strongly disagree
e) Neither agree nor disagree
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15. The medical facilities provided to me through OHC are good.
a)
Strongly agree
b) Somewhat agree
c)
Somewhat disagreed)
Strongly disagree
e) Neither agree nor disagree
16. The canteen facilities provided are good.
e) Strongly agree
f) Somewhat agree
g) Somewhat disagree
h)
Strongly disagreee) Neither agree nor disagree
17. My unit has a bright future.
a) Strongly agree
b)
Somewhat agree
c) Somewhat disagree
d) Strongly disagree
e) Neither agree nor disagree
18. I am satisfied with Muri unit as a place of work.
a) Strongly agree
b) Somewhat agree
c) Somewhat disagree
d) Strongly disagree
e) Neither agree nor disagrees
19. My senior keeps me well informed about what is going on in the department.
a) Strongly agree
b) Somewhat agree
c)
Somewhat disagree
d) Strongly disagree
e) Neither agree nor disagree
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20. My senior spends adequate time on my development.
a)
Strongly agree
b) Somewhat agree
c)
Somewhat disagreed)
Strongly disagree
e) Neither agree nor disagree
21. My talent / Intelligence is encouraged by my senior.
a)
Strongly agree
b) Somewhat agree
c) Somewhat disagree
d)
Strongly disagree
e) Neither agree nor disagree
22. My senior provides me adequate information to do the work.
a)
Strongly agree
b) Somewhat agree
c) Somewhat disagree
d)
Strongly disagree
e) Neither agree nor disagree
23. I get Timely Training.
a) Strongly agree
b) Somewhat agree
c) Somewhat disagree
d) Strongly disagree
e) Neither agree nor disagree
24. The training Programs increases my knowledge and skill.
a) Strongly agree
b)
Somewhat agree
c) Somewhat disagree
d) Strongly disagree
e) Neither agree nor disagree
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25. I get full cooperation from the other departments.
a)
Strongly agree
b) Somewhat agree
c)
Somewhat disagreed)
Strongly disagree
e) Neither agree nor disagree
26. I get recognition/appreciation from my department for good performance.
a) Strongly agree
b)
Somewhat agree
c)
Somewhat disagree
d) Strongly disagree
e) Neither agree nor disagree
27. I feel that my job contribute to the achievement of the target of my department.
a) Strongly agree
b) Somewhat agree
c) Somewhat disagree
d) Strongly disagree
e) Neither agree nor disagree
28. I am satisfied with the cooperation given to me by my co-worker.
a) Strongly agree
b) Somewhat agree
c) Somewhat disagree
d)
Strongly disagree.
e) Neither agree nor disagree
29. I get appreciation in my department for any good job done.
a) Strongly agree
b) Somewhat agree
c)
Somewhat disagree
d) Strongly disagree.
e) Neither agree nor disagree
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30. My opinion is taken in to account in department.
a) Strongly agree
b) Somewhat agree.
c)
Somewhat disagree
d) Strongly disagree.
e) Neither agree nor disagree
31. I get Clear communication from the Notice Boards.
a) Strongly agree
b) Somewhat agree.
c) Somewhat disagree
d)
Strongly disagree.
e) Neither agree nor disagree
I I . Questionnaire for Permanent Workmen
Employee Satisfaction Survey – Permanent Workmen
1. I agree that doing job in alternative ways is encouraged in my department.
e) Strongly agree
f) Somewhat agree
g) Somewhat disagree
h) Strongly disagree
e) Neither agree nor disagree
2. The Infrastructure provided to me in my department enables me to do my job better.
e) Strongly agree
f) Somewhat agree
g)
Somewhat disagree
h) Strongly disagree
e) Neither agree nor disagree
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3. I get Material & Equipment at the right time & at the right Place.
f) Strongly agree
g) Somewhat agree
h)
Somewhat disagree
i) Strongly disagree
j) Neither agree nor disagree
4. The safety measures in my department are good and employees are safety conscious.
e) Strongly agree
f) Somewhat agree
g) Somewhat disagree
h)
Strongly disagree
e) Neither agree nor disagree
5. I get an opportunity to do what I am very good at.
e) Strongly agree
f) Somewhat agree
g)
Somewhat disagree
h)
Strongly disagree
e) Neither agree nor disagree
6. My grievances and complaints handled in time and to my satisfaction
e) Strongly agree
f) Somewhat agree
g) Somewhat disagree
h)
Strongly disagreee) Neither agree nor disagree
7. I get an opportunity to learn and grow in the work place.
f) Strongly agree
g) Somewhat agree
h) Somewhat disagree
i)
Strongly disagree
j) Neither agree nor disagree
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8. The recreational facilities provided in community center and the clubs are good.
a)
Strongly agree
b) Somewhat agree
c)
Somewhat disagree
d) Strongly disagree
e) Neither agree nor disagree
9. The cultural activities are good.
e) Strongly agree
f)
Somewhat agree
g)
Somewhat disagreeh)
Strongly disagree
e) Neither agree nor disagree
10. The communication meeting in the canteen is useful.
e) Strongly agree
f)
Somewhat agree
g) Somewhat disagree
h) Strongly disagree
e) Neither agree nor disagree
11. Job promotion in this organization are fair & objective.
e) Strongly agree
f) Somewhat agree
g) Somewhat disagree
h)
Strongly disagree
e) Neither agree nor disagree
12. The welfare facilities provided in my department are adequate and well maintained.
e) Strongly agree
f) Somewhat agree
g) Somewhat disagree
h) Strongly disagree
e) Neither agree nor disagree
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13. The transport facilities are good & timely.
f)
Strongly agree
g) Somewhat agree
h)
Somewhat disagreei)
Strongly disagree
e) Neither agree nor disagree
14. The medical facilities provided to me are good.
a)
Strongly agree
b) Somewhat agree
c) Somewhat disagree
d)
Strongly disagree
e) Neither agrees nor disagree
15. The canteen facilities provided are good.
e) Strongly agree
f)
Somewhat agree
g) Somewhat disagree
h) Strongly disagree
e) Neither agree nor disagree
16. My unit has a bright future.
e) Strongly agree
f)
Somewhat agree
g) Somewhat disagree
h) Strongly disagree
e) Neither agree nor disagree
17. I am satisfied with Muri unit as a place of work.
e) Strongly agree
f) Somewhat agree
g)
Somewhat disagree
h) Strongly disagree
e) Neither agree nor disagrees
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18. My supervisor keeps me well informed about what is going on in the department.
e)
Strongly agree
f) Somewhat agree
g)
Somewhat disagreeh)
Strongly disagree
e) Neither agree nor disagree
19. My supervisor spends adequate time on my development.
e) Strongly agree
f)
Somewhat agree
g) Somewhat disagree
h)
Strongly disagree
e) Neither agree nor disagree
20. My talent / Intelligence is encouraged by my supervisor.
e)
Strongly agree
f) Somewhat agree
g) Somewhat disagree
h)
Strongly disagree
e) Neither agree nor disagree
21. My supervisor provides me adequate information to do the work.
e)
Strongly agree
f) Somewhat agree
g) Somewhat disagree
h)
Strongly disagreee) Neither agree nor disagree
22. I get Timely Training.
e) Strongly agree
f) Somewhat agree
g) Somewhat disagree
h)
Strongly disagree
e) Neither agree nor disagree
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23. The training Programs increases my knowledge and skill.
e) Strongly agree
f)
Somewhat agree
g)
Somewhat disagreeh) Strongly disagree
e) Neither agree nor disagree
24. I get full cooperation from the other departments.
f) Strongly agree
g) Somewhat agree
h) Somewhat disagree
i)
Strongly disagree
j)
Neither agree nor disagree
25. My department recognizes high achievers.
e) Strongly agree
f) Somewhat agree
g) Somewhat disagree
h) Strongly disagree
e) Neither agree nor disagree
26. I feel that my job contribute to the achievement of the target of my department.
a) Strongly agree
b) Somewhat agree
c) Somewhat disagree
d) Strongly disagree
e) Neither agree nor disagree
27. I am satisfied with the cooperation given to me by my co-worker.
f) Strongly agree
g)
Somewhat agree
h) Somewhat disagree
i) Strongly disagree.
j)
Neither agree nor disagree
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28. I get appreciation in my department.
f)
Strongly agree
g) Somewhat agree
h)
Somewhat disagree
i) Strongly disagree.
j) Neither agree nor disagree
29. My opinion is taken in to account in department.
a) Strongly agree
b) Somewhat agree.
f) Somewhat disagree
g)
Strongly disagree.
h) Neither agree nor disagree
30. I get Clear communication from the Notice Boards.
a) Strongly agree
b) Somewhat agree.
c) Somewhat disagree
d) Strongly disagree.
e) Neither agree nor disagree
I I I . Questionnaire for Contract Workmen
Employee Satisfaction Survey – Contract Workmen
1. I know my job well and can execute it nicely.
i)
Strongly agree
j) Somewhat agree
k) Somewhat disagree
l) Strongly disagree
e) Neither agree nor disagree
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2. The Infrastructure provided to me by my contractor enables me to do my job better.
i) Strongly agree
j)
Somewhat agree
k)
Somewhat disagreel) Strongly disagree
e) Neither agree nor disagree
3. I get Material & Equipment’s at the right time & at the right Place.
k) Strongly agree
l) Somewhat agree
m)
Somewhat disagree
n) Strongly disagree
o)
Neither agree nor disagree
4. The safety measures in my department are good and are given top priority.
i) Strongly agree
j) Somewhat agree
k) Somewhat disagree
l) Strongly disagree
e) Neither agree nor disagree
5. I get on the job training and safety training on regular basis.
i) Strongly agree
j) Somewhat agree
k)
Somewhat disagree
l) Strongly disagree
e) Neither agree nor disagree
6. Employees of Hindalco, Muri treat me with dignity and respect and we work together in a
team.
i) Strongly agree
j)
Somewhat agree
k) Somewhat disagree
l)
Strongly disagree
e) Neither agree nor disagree
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7. I am communicated on regular basis through my contractor.
k)
Strongly agree
l) Somewhat agree
m)
Somewhat disagree
n) Strongly disagree
o) Neither agree nor disagree
8. My grievances and complaint handled in time and to my satisfaction.
e) Strongly agree
f)
Somewhat agree
g)
Somewhat disagreeh)
Strongly disagree
e) Neither agree nor disagree
9. Salary is paid to me on regular basis by my contractor.
i) Strongly agree
j)
Somewhat agree
k) Somewhat disagree
l) Strongly disagree
e) Neither agree nor disagree
10. The welfare facilities provided to me are adequate and well maintained.
i) Strongly agree
j)
Somewhat agree
k) Somewhat disagree
l)
Strongly disagree
e) Neither agree nor disagree
11. The Canteen facilities provided are good and hygiene.
a) Strongly agree
b) Somewhat agree
c)
Somewhat disagree
d)
Strongly disagreee) Neither agree nor disagree
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12. My unit has a bright future.
a)
Strongly agree
b) Somewhat agree
c)
Somewhat disagree
d) Strongly disagree
e) Neither agree nor disagree
13. I am satisfied with Muri unit as a place of work.
a) Strongly agree
b)
Somewhat agree
c) Somewhat disagree
d)
Strongly disagree
e) Neither agree nor disagree
14. My contractor spends adequate time on my development.
a)
Strongly agree
b) Somewhat agree
c) Somewhat disagree
d)
Strongly disagree
e) Neither agree nor disagree
15. My contractor provides me adequate information to do the work.
a) Strongly agree
b) Somewhat agree
c) Somewhat disagree
d) Strongly disagree
e) Neither agree nor disagree
16. I get appreciation from my contractor, supervisor and permanent employees.
a) Strongly agree
b)
Somewhat agree
c) Somewhat disagree
d) Strongly disagree
e) Neither agree nor disagree
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17. My opinion is taken in to account in my department.
a) Strongly agree
b)
Somewhat agree
c)
Somewhat disagreed) Strongly disagree
e) Neither agree nor disagree
18. I get clear communication from the Notice Board.
a) Strongly agree
b) Somewhat agree
c) Somewhat disagree
d)
Strongly disagree
e) Neither agree nor disagree
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Bibliography:
Aditya Birla Management Corporation Pvt. Ltd. (2015). http://www.hindalco.com/muri . Retrieved
from http://www.hindalco.com: http://www.hindalco.com/muri
Heathfield, S. M. (2015).
http://humanresources.about.com/od/employeesurvey1/g/employee_satisfy.htm. Retrieved
from http://humanresources.about.com:
http://humanresources.about.com/od/employeesurvey1/g/employee_satisfy.htm