Employee Experience Management for the Modern Workplace...Modern Workplace. Disclaimer This...
Transcript of Employee Experience Management for the Modern Workplace...Modern Workplace. Disclaimer This...
©2019 VMware, Inc.# v F O R U M A U
Lee Clements, VMware
Employee Experience Management for theModern Workplace
Disclaimer
This presentation may contain product features or functionality that are currently under development.
This overview of new technology represents no commitment from VMware to deliver these features in any generally available product.
Features are subject to change, and must not be included in contracts, purchase orders, or sales agreements of any kind.
Technical feasibility and market demand will affect final delivery.
Pricing and packaging for any new features/functionality/technology discussed or presented, have not been determined.
This information is confidential.
The information in this presentation is for informational purposes only and may not be incorporated into any contract. There is no commitment or obligation
to deliver any items presented herein.
Agenda
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Why focus on Employee Experience?
Nadia’s employee experience
o Day Zero
o Day One
o Day Two
o Day Three
o Final Day
Recap
4©2019 VMware, Inc.
“Employee experience is the most promising competitive advantage that organizations can create.”
Jacob Morgan, author of The Employee Experience Advantage
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Why are employers focused on this
Employee Experience?
Win in the
Competition for Top
Talent
Increase
Employee
Retention
Build Your
Competitive
Advantage
Increase
Productivity
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What Makes Up
Employee Experience?
Technological
Experiences
Physical
Experiences
Cultural
Experiences
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What are Employees Looking For?
Consistent Experiences
Engaging Experiences
Productive Experiences
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Day 0
Pre boarding
Day 0
Nadia agrees to join our organization
Day 0 Employee Experience
• Nadia has a personal phone
• Nadia has personal email
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New employee signs offer letter
Provisioning system creates AD account for new employee
Workspace ONE Access generates preboard link for new employee
Employee can access Hub for pre-hire apps only
On Day 1, Employee accesses full set of apps, services, and workflows
Introducing Workspace ONE preboarding Engage Employees Before Day 1 with Curated Hub Experience
Create secure links for new employees before Day 1 at your organization, giving them access to apps, information, and workflows to get them ready for the first day
Customize the experience for your new hires
HRIS and Provisioning System Agnostic
TECH PREVIEW
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Day 0
Pre hire
Day 1 Seamless Employee
Onboarding
Day 0 Day 1
Nadia First Day
Day 1 Employee Experience
• Quickly setup device(s)
• Meet the team
• Learn about apps, intranet news
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Consistent Onboarding Day 1 Experience
Simplified IT processes
To support heterogeneity
in employee profiles and devices
platforms
A cloud-first model for better control and
flexibility, while providing users a
consistent
and productive experience
Easy employee onboarding
with over-the-air provisioning of
devices using push technologies and
self-service capabilities
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Easy employee onboarding with over-the-air provisioning of devices using push technologies and self-service capabilities
Simplified IT processes
To support heterogeneity in employee profiles and devices platforms
A cloud-first model for better control and flexibility, while providing users a consistent and productive experience
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VMware Workspace ONE Intelligent Hub
A single app where
Nadia can get information about her company via ‘Home Services’ tab.
One place to access all her Apps via ‘App Catalog’
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Productive Experiences
Engaging Experiences
Consistent Experiences
VMware Workspace ONE Intelligent Hub – A Single App that Enables Organizations to Deliver Personalized Employee Experience
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Day 0
Pre hire
Day 1 Seamless Employee
Onboarding
Day 2 Employee Self Service
Experience
Day 0 Day 1 Day 2
Nadia’s Second Day
Day 2 Self Service
• Access apps from any device with SSO
• Complete or act on workflows
• Self-service
• Personalize my experience
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VMware Workspace ONE Intelligent Hub: App CatalogOne-touch access to company apps with rich app catalog
Unified App Catalog
•Mobile, Desktop, Web, Virtual
•Custom Categories
Global App Search
•By title, category, description
Advanced Catalog
Features
•Promotions & User Favorites
•Install native apps
•App Ratings
Notifications & Badging
•New Apps
•Custom
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VMware Workspace ONE Intelligent Hub: People ServicesBreak silos by enabling employee directory for quick lookup of colleagues
Search by name or email
Rich profile with actionable fields
• Tap to call/text
• Tap to view/send email
• Tap to view office address
• Organization chart with full hierarchy
Users peers and details available for quick scan
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Day 0
Pre hire
Day 1 Seamless Employee
Onboarding
Day 2 The Employee Self Service Experience
Day 3+IT Uplifting Employee
Experience
Day 0 Day 1 Day 2 Day 3+
Nadia’s Third Day and beyond
Day 3 IT managesexperience
• Notifications
• Mobile Flows
• Intelligence
• Assist
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here
VMware Workspace ONE Intelligent Hub: NotificationsImprove productivity by notifying users about important events with workflows
Cross-Platform Communication
Target all or selected users / devices
Pre-built notification flows:
• New app
entitlements
• Approvals for ServiceNow,
Salesforce, Coupa, Concur, and Jira ServiceDesk with mobile flows
Custom notifications with notification builder
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Place screenshot
here
VMware Workspace ONE Intelligent Hub: Custom TabCentralize information access by embedding intranet or company resources portal
Single aggregation point for organization
Customizable tab name and toolbar order
Increase ROI and traffic on intranet sites
Pin site to navigation bar or flag as default landing page
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Enhance Notifications with Mobile FlowsExtend Notifications to 3rd Party Business Systems
Surface context-based notifications and actions from backend systems
Easily enable Hub notifications from Workspace ONE Console
Pre-built open source connectors for Salesforce, Jira, Concur and more
Easily create custom connectors using our open source framework with minimal development effort
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Workspace ONE IntelligenceData Sources
Workspace ONE
Intelligence
Aggregate Correlate Insights Automate
INGESTION DECISIONS
Reports
Dashboards
Notifications
Actions
Identity Analyticsusing Workspace ONE Access
App Analyticsusing Workspace ONE Intelligence SDK
Endpoint Analyticsusing Workspace ONE UEM
Common Vulnerabilities and Exposures (CVE) using cve.mitre.org
Threat Analyticsusing Trust Network
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Workspace ONE
AssistUser notifications for enhanced privacy
Securely access & service unattended kiosks
Quickly troubleshoot & fix system issues
View & control corporate or personal devices
Remote Support for Desktops NEW!
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Day 0
Pre hire
Day 1 Seamless Employee
Onboarding
Day 2 The Employee Self Service Experience
Day 3 Keep Delivering
Uplifting Employee Experience
Final DayOffboarding
Day 0 Day 1 Day 2 Day 3+ Final Day
Nadia’s Final Day
Final Day
• Device wipe
• Disable access
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Device Wipe Corporate
Owned Devices
Enterprise Wipe BYOD
Devices
Remove App Entitlements and Access Credentials
Offboarding with Workspace ONEKeep corporate data secure, but maintain employee’s personal data on BYO devices
Enterprise Wipe BYOD devices keeping personal information intact and removing access to corporate apps and data
Device Wipe corporate owned assets so they can be re-assigned to new employees
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What does a great user experience look like?Nadia and Tailor’s Intelligent hub experiences
Thank You!
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