Employee Engagement - Understanding the underlying psychological conditions and what to do about it
13
EMPLOYEE ENGAGEMENT IN NAMIBIA COEN WELSH INDUSTRIAL AND ORGANISATIONAL PSYCHOLOGIST MANAGING CONSULTANT AT CAPACITY TRUST
-
Upload
coen-welsh -
Category
Business
-
view
53 -
download
0
Transcript of Employee Engagement - Understanding the underlying psychological conditions and what to do about it
EMPLOYEE ENGAGEMENT
IN NAMIBIAC O E N W E L S H
I N D U S T R I A L A N D O R G A N I S A T I O N A L P S Y C H O L O G I S TM A N A G I N G C O N S U L T A N T A T C A P A C I T Y T R U S T
STRUCTUREBackgroundBenefitsBasicsBreakdownBuildingBusiness
© Capacity Trust 2016, www.capacitytrust.com
BACKGROUNDBURNOUT
• Burnout / “Yuppie Flu”– unexplained, persistent
fatigue – unrelated to physical or
cognitive exertion – not substantially relieved
by resting– impaired memory or
concentration– unrefreshing sleep
POSITIVE PSYCHOLOGY
© Capacity Trust 2016, www.capacitytrust.com
BENEFITSINDIVIDUAL
• Meaning• Efficacy• Financial Returns• Managerial Improvement• Self Concept
ORGANISATIONAL
• Customer Loyalty• Productivity• Profitability• Turnover (-)• Absenteeism (-)• Shrinkage (-)• Talent Pool
© Capacity Trust 2016, www.capacitytrust.com
BASICS“[Engagement is] a positive,
fulfilling, work-related state of mind that is characterized by
vigor, dedication, and absorption”- Schaufeli, Salanova, Gonza´lez-Roma, and
Bakker (2002)
Vigor
DedicationAbsorption
© Capacity Trust 2016, www.capacitytrust.com
Safety
Availability
Meaning
Engagement
BEFOREANTECEDENTS (PREDICTORS)
- Work-Role Fit- Self-Consciousness (-)- Supervisor Relations- Co-worker Relations- Rewards- Resources- Job Enrichment- Organisational Support- Job Demand- Job Resources
UNDERLYING CONDITIONS
© Capacity Trust 2016, www.capacitytrust.com
BREAKDOWNPROCESS
- Engagement Questionnaire (EQ)
- Antecedent Questionnaire (AQ)
- Psychological Conditions Questionnaire (PCQ)
3 FACTOR MODEL
Vigor / Physical
Dedication/ Emotional
Absorption/ Cognitive
© Capacity Trust 2016, www.capacitytrust.com
BREAKDOWN8 ANTECEDENTS
- rewards - co-worker relations- resources- supervisor relations- job enrichment- self-consciousness- work role fit - organisational support
3 UNDERLYING CONDITIONSSafety
Availability
Meaning
Engagement
© Capacity Trust 2016, www.capacitytrust.com
BUILDINGSAFETY
(CO-WORKER RELATIONS/TEAMBUILDING)
MEANINGFULNESS(PSYCHOMETRIC
ASSESSMENT – CAREER GUIDANCE/PLANNING)
AVAILABILITY(LEADERSHIP / SUPERVISORY
TRAINING)
© Capacity Trust 2016, www.capacitytrust.com
BUSINESS (CASE)BUSINESS STRATEGY
• Lower Absenteeism• Increased Productivity• Lower Turnover• Dual Purpose (Better Person – Better Employee)
© Capacity Trust 2016, www.capacitytrust.com
CONTACT
Coen [email protected]+264 81 385 1180+264 61 222 520www.capacitytrust.comwww.facebook.com/capacitytrust/@capacitytrust
