Employee Assistance Programme

Information Advice Support

Working for large and small organisations

• Independent & impartial

• Information, signposting and counselling

• Confidential

• Free to you

• An opportunity for personal development

What is the EAP?

• Call free 0800 282 193

• Available 24 hours a day, 7 days a week

• Identify your organisation

• Provide some personal information:– Name

– Contact number

– Home address

• Demographic questions

• Trained advisors will help you to identify your needs

How do you access the EAP?

The services available

Telephone CounsellingFormal TC

Financial InformationDebt Support

Legal Information

Specialist Information

PPC OnlineOnline CBT

Face to FaceCounselling

Specialist Information

Faulty goods & consumer rightsNoisy neighbours

Divorce/partnership breakdown or

separation

Maternity leave

Holiday problems

Dependent care

Landlord and tenant issues

General financial planning

Early retirement

Family concerns

Specialist Information

Legal Information

Matrimonial

Motoring offences

Insurance

Property & tenancy

Disputes with local authorities

Welfare law

Wills

Power of attorney

Consumer issues

Family issues

Legal Information

Financial Information

Personal taxation issues

Mortgage advice

Loans and overdraft advice

Early retirement

Borrowing Money

Divorce/partnership

breakdown or separation

Pensions

General financial planning

Wills and inheritance tax planning

Investment advice

Financial enquiries

Debt Information

Budgeting

County court judgements

Bailiffs

Mortgage/ rent arrears

Bankruptcy

Gaining control of your finances

Credit rating

Strategies for dealing with debt

Council tax arrears

Deciding whether to consolidate

Debt Information

• Qualified professionals

• Telephone Counsellingo Immediately available

o May be brief, sessional or one-off

• Up to 6 Face-to-face Counselling Sessionso One hour sessions

o Initial assessment determines support requirements

o Linked to counsellor within 48 hours of telephone assessment

o First session arranged within 5 days of call

o Close to where you work or live

o Suitable locations

Telephone and Face-to-Face Counselling

• Practical, positive, solution focused

• Confidential

• A partnership between you and the counsellor

• Unbiased, impartial, independent

What is Counselling

Work life balance

Assertiveness skills

Personal motivation

Managing stress

Emotional effects of ill health

Managing depression

Managing conflict or difficult behaviour

Advice on alcohol or drug

use/misuse

Caring for elderly relatives

Enhancing communication

skills

Counselling

Counselling

• Member-only website at www.ppconline.info

• Areas:

o Personal Support (e.g. relationships etc)

o Work-Life (e.g. change, retirement etc)

o Health and Well-being (e.g. nutrition, stress etc)

• Fact-sheets, useful links and programmes

• Username: Barnetandchasefarm

• Password: EAPBCF

PPC Online

• Confidentiality is assured

• Your employer will not be informed

• Counsellor is bound by strict code of ethics

• Contract states confidentiality

• Areas of disclosure

Your Confidentiality

• Anonymous/confidential

• Statistical analysis

• Identifies themes and trends

• Records the value of the service

• Personal information disclosed only with individual’s permission

Providing Feedback

• Available to access 24/7 365 days a year via freephone 0800 282 193:

• Telephone Counselling

• Up to 6 face to face counselling sessions

• General Information

• Legal information

• Financial information

• Debt information

• PPC Online - member only website

What services are available?

Enhancing organisational performance by supporting and

empowering its people