Empathetic listening 13dec 2045

of 14 /14
Empathic Listening “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

Embed Size (px)

Transcript of Empathetic listening 13dec 2045

  • 1.Empathic Listening People will forget what you said, people will forget what you did, but people will never forget how you made them feel.

2. I hear you but Im not listening!!

  • Hearing comes naturally ,it is not an acquired skill. You dont have to learn to hear.

3. 4. What is Empathetic Listening?

  • Empathic listening is when one listenswith the intent to understand how the speakerfeels;in addition to understanding his or her ideas
  • Showing empathy involves identifying with a persons emotions and situation; even if not in agreement with them

5. What are the Benefits of Empathetic Listening?

  • Empathic listening is typically an effective technique to use in emotional situations, when there is a problem that needs resolving, or if there is a conflict present
  • The goal is to enable the listener to share emotions free from judgment or criticism

6. How do you Listen Empathetically?

  • Ways to listen empathetically
  • You feel
  • It seems like
  • As I understand it, you sound
  • It appears as if
  • If I hear you correctly, youd like

7. Steps for Empathic Listening

  • 1. Listen carefully to the speakers messages, both verbal and nonverbal
  • 2. Display an open, caring posture
  • 3. Consider the speakers emotional state
  • 4. Calmly reflect back what you perceive the speakers feelings and meaning to be

8. Behaviors to Avoid

  • Questioning or Probing
  • Judging
  • Criticizing
  • Lecturing
  • Advising
  • Interrupting
  • Giving autobiographical responses (e.g. when I was on that team)

9. Empathic Listening Tips

  • Be interested in the speaker
  • Have good eye contact and body language
  • Minimize distractions
  • Invite the speaker to expand on his or her thoughts
  • Respond in a tone that is appropriate for the situation

10. Points to Remember

  • Empathic listening is about the speaker,notthe listener
  • It is not necessary to use empathic listening during an entire conversation; it is primarily a way to understand another persons point of view

11. 12. 13. 14. No matter who you are, where you live, or what your religion when we truly need to be heard we speak to the greatest empathetic listener,knownto mankind