#EmotionAtWork shared at Boots Finance YOUniversity week Nov '15
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Transcript of #EmotionAtWork shared at Boots Finance YOUniversity week Nov '15
![Page 1: #EmotionAtWork shared at Boots Finance YOUniversity week Nov '15](https://reader035.fdocuments.us/reader035/viewer/2022070515/587938791a28ab23468b4a13/html5/thumbnails/1.jpg)
#EmotionAtWork#FinanceYOUniversity
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#EmotionAtWork
Is #EmotionAtWork credible?
If so, why? If not, why not?
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#EmotionAtWork
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#EmotionAtWork
enrich
save
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#EmotionAtWork
Uncredible?
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#EmotionAtWork
Why?
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#EmotionAtWork
What makes a credible finance person?
Authenticity? Control?
Respect?
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#EmotionAtWork
What makes a credible finance person?
Makes decisionsWeighs riskAnalytical
Effective Communicato
rSense of Control
Conviction
Courage
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#EmotionAtWork
Emotion + Finance = Uncredible?
Emotion + Work= Uncredible?
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#EmotionAtWork
Why?
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#EmotionAtWork
Adler, P.S. 2001, "Market, hierarchy, and trust: The knowledge economy and the future of capitalism", Organization science, vol. 12, no. 2, pp. 215-234.
Danziger, S., Levav, J. & Avnaim-Pesso, L. 2011, "Extraneous factors in judicial decisions", Proceedings of the National Academy of Sciences of the United States of America, vol. 108, no. 17, pp. 6889-6892.
De Bondt, W., Mayoral, R.M. & Vallelado, E. 2013, "Behavioral decision-making in finance: An overview and assessment of selected research", Spanish Journal of Finance and Accounting/Revista Española de Financiación y Contabilidad, vol. 42, no. 157, pp. 99-118.
Merkle, C. 2007, "Emotion and finance-an interdisciplinary approach to the impact of emotions on financial decision making", Available at SSRN 1097131, .
Emotions are present in financial
decision making
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#EmotionAtWorkEmotion is present
in interactio
nGoffman, E. 1981, Forms of talk, University of Pennsylvania Press.
Goffman, E. 1967, "Interaction ritual. New York", Pantheon, vol. 91, pp. 229-233. Goffman, E. 1959, "The presentation of self in everyday life",
Levinson, S.C. 1992, "Activity types and language" in Talk at work: Interaction in institutional settings Cambridge University Press, , pp. 66-100.
Perakyla, A. & Sorjonen, M. 2012, Emotion in interaction, Oxford University Press, USA.
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#EmotionAtWork
Emotion is present in individuals
Ekman, P. 16, "Enjoyable Emotions", Emotion Researcher, vol. 18, pp. 6-7. Ekman, P. 2007, Emotions revealed: Recognizing faces and feelings to improve communication and emotional life, Macmillan. Gross, J.J. 2013, "Emotion regulation: taking stock and moving forward.", Emotion, vol. 13, no. 3, pp. 359. Gross, J.J. 1998, "The emerging field of emotion regulation: an integrative review.", Review of general psychology, vol. 2, no. 3, pp. 271. Gross, J.J. & Muñoz, R.F. 1995, "Emotion regulation and mental health", Clinical psychology: Science and practice, vol. 2, no. 2, pp. 151-164. Levinson, S.C. 1992, "Activity types and language" in Talk at work: Interaction in institutional settings Cambridge University Press, , pp. 66-100. Little, L.M., Kluemper, D., Nelson, D.L. & Gooty, J. 2012, "Development and validation of the Interpersonal Emotion Management Scale", Journal of Occupational
and Organizational Psychology, vol. 85, no. 2, pp. 407-420. Matsumoto, D., Yoo, S.H. & Fontaine, J. 2008, "Mapping expressive differences around the world the relationship between emotional display rules and
individualism versus collectivism", Journal of cross-cultural psychology, vol. 39, no. 1, pp. 55-74. Matsumoto, Y. 1988, "Reexamination of the universality of face: Politeness phenomena in Japanese", Journal of pragmatics, vol. 12, no. 4, pp. 403-426.
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#EmotionAtWork
Breath
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#EmotionAtWork
Uncredible?
How?
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#EmotionAtWork
There are ways to manage #EmotionAtWork
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#EmotionAtWork
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#EmotionAtWork
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#EmotionAtWork
Emotion is something we explore and discuss
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#EmotionAtWork
More than a shift from
Uncredible to Credible
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#EmotionAtWork
INcredible
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#EmotionAtWork
Thank you - for now
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#EmotionAtWork
1) how you feel about what was said?
2) What emotion(s) did you experience over the 5 minutes
3) What are you thinking or feeling now?
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#EmotionAtWork
Triggers
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#EmotionAtWork
Real
Imagined
Relived
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#EmotionAtWork
Obstruction to a goal
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#EmotionAtWork
Something offensive
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#EmotionAtWork
Feeling morally superior
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#EmotionAtWork
Threat of harm
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#EmotionAtWork
Sudden and unexpected
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#EmotionAtWork
Loss of something valued/valuable
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#EmotionAtWork
Something pleasurable
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#EmotionAtWorkUniversal Triggers
Happiness - something pleasurableSadness - loss of something we value
Surprise - something sudden an unexpected
Fear - threat of harmContempt - feeling morally superior
Disgust - something offensiveAnger - obstruction to a goal
Ekman, P. 16, "Enjoyable Emotions", Emotion Researcher, vol. 18, pp. 6-7. Ekman, P. 2007, Emotions revealed: Recognizing faces and feelings to improve communication and emotional life, Macmillan.
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#EmotionAtWorkHands up if you are
happy for me to press play?
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#EmotionAtWork
Individual Differences
What triggers us What emotion
How it is experienced
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#EmotionAtWork
Why?Knowing triggers
helps identify emotion(s)
Context mattersIncreased awareness
Better outcomes
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#EmotionAtWork
There are ways to manage #EmotionAtWork
Add citations here
#FinanceYOUniversity
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#EmotionAtWork
Situation selection/modificati
on
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#EmotionAtWork
Attentional Deployment
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#EmotionAtWork
Cognitive change or reframe
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#EmotionAtWork
Response modulation
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#EmotionAtWork
Display Rules
Allowable contributions
Add citations here Add citations here
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#EmotionAtWork
1) to provoke thought for the business on how it thinks and approaches the topic of
#EmotionAtWork
2) to provoke thought in you about how you think, feel and approach the topic of #EmotionAtWork
3) to be helpful and give some insights, tools and resources that you and the business can use for the
future
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#EmotionAtWork
#EmotionAtWork
Power Potential
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#EmotionAtWork
#EmotionAtWorkIt is going to
happen
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#EmotionAtWork
#EmotionAtWork
The choice is yours
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#EmotionAtWork
Emotion is something we explore and discuss
![Page 48: #EmotionAtWork shared at Boots Finance YOUniversity week Nov '15](https://reader035.fdocuments.us/reader035/viewer/2022070515/587938791a28ab23468b4a13/html5/thumbnails/48.jpg)
#EmotionAtWork
More than a shift from
Uncredible to Credible
![Page 49: #EmotionAtWork shared at Boots Finance YOUniversity week Nov '15](https://reader035.fdocuments.us/reader035/viewer/2022070515/587938791a28ab23468b4a13/html5/thumbnails/49.jpg)
#EmotionAtWork
INcredible
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Adler, P.S. 2001, "Market, hierarchy, and trust: The knowledge economy and the future of capitalism", Organization science, vol. 12, no. 2, pp. 215-234.
Danziger, S., Levav, J. & Avnaim-Pesso, L. 2011, "Extraneous factors in judicial decisions", Proceedings of the National Academy of Sciences of the United States of America, vol. 108, no. 17, pp. 6889-6892.
De Bondt, W., Mayoral, R.M. & Vallelado, E. 2013, "Behavioral decision-making in finance: An overview and assessment of selected research", Spanish Journal of Finance and Accounting/Revista Española de Financiación y Contabilidad, vol. 42, no. 157, pp. 99-118.
Ekman, P. 16, "Enjoyable Emotions", Emotion Researcher, vol. 18, pp. 6-7.
Ekman, P. 2007, Emotions revealed: Recognizing faces and feelings to improve communication and emotional life, Macmillan.
Goffman, E. 1981, Forms of talk, University of Pennsylvania Press.
Goffman, E. 1967, "Interaction ritual. New York", Pantheon, vol. 91, pp. 229-233.
Goffman, E. 1959, "The presentation of self in everyday life", .
Gross, J.J. 2013, "Emotion regulation: taking stock and moving forward.", Emotion, vol. 13, no. 3, pp. 359.
Gross, J.J. 1998, "The emerging field of emotion regulation: an integrative review.", Review of general psychology, vol. 2, no. 3, pp. 271.
Gross, J.J. & Muñoz, R.F. 1995, "Emotion regulation and mental health", Clinical psychology: Science and practice, vol. 2, no. 2, pp. 151-164.
Levinson, S.C. 1992, "Activity types and language" in Talk at work: Interaction in institutional settings Cambridge University Press, , pp. 66-100.
Little, L.M., Kluemper, D., Nelson, D.L. & Gooty, J. 2012, "Development and validation of the Interpersonal Emotion Management Scale", Journal of Occupational and Organizational Psychology, vol. 85, no. 2, pp. 407-420.
Matsumoto, D., Yoo, S.H. & Fontaine, J. 2008, "Mapping expressive differences around the world the relationship between emotional display rules and individualism versus collectivism", Journal of cross-cultural psychology, vol. 39, no. 1, pp. 55-74.
Matsumoto, Y. 1988, "Reexamination of the universality of face: Politeness phenomena in Japanese", Journal of pragmatics, vol. 12, no. 4, pp. 403-426.
Merkle, C. 2007, "Emotion and finance-an interdisciplinary approach to the impact of emotions on financial decision making", Available at SSRN 1097131, .
Perakyla, A. & Sorjonen, M. 2012, Emotion in interaction, Oxford University Press, USA.
Safdar, S., Friedlmeier, W., Matsumoto, D., Yoo, S.H., Kwantes, C.T., Kakai, H. & Shigemasu, E. 2009, "Variations of emotional display rules within and across cultures: A comparison between Canada, USA, and Japan.", Canadian Journal of Behavioural Science/Revue canadienne des sciences du comportement, vol. 41, no. 1, pp. 1.
Thiel, C.E., Connelly, S. & Griffith, J.A. 2012, "Leadership and emotion management for complex tasks: Different emotions, different strategies", The Leadership Quarterly, vol. 23, no. 3, pp. 517-533.