emotionalintelligence-140209082105-phpapp02.pdf

7/23/2019 emotionalintelligence-140209082105-phpapp02.pdf

1/37


2/37

2

CKNOWLEDGEMENT

We owe a great many thanks to a great many peoplewho helped and supported us during this project. Our

deepest thanks to Ms. Neha (Subject teacher-

Organization Behaviour) for guiding and correctingvarious documents with attention and care. She hastaken pain to go through the details and make

necessary correction as and when needed. We expressour thanks to the Principal of Shaheed Sukhdev

College of Business Studies for extending hersupport. Our deep sense of gratitude to our classmates for

helping us with this project. We also extend ourheartfelt thanks to our family and well wishers for co-

operating with us during the time period.


3/37

3

INDEX

S. No.

Particulars

Page No.

01. Emotional Intelligence 04

02. Components of EQ 09

03. Role of EQ in Success 14

04. Characteristics of people with different EQ 16

05. Ways to improve EQ 18

06. Intelligence Quotient 26

07. EQ vs. IQ 27

08. Case Study 29

09. Conclusion 35

10. Bibliography 36


4/37

4


5/37

5

What is Emotional Intelligence?

Emotional Intelligence or Emotional Quotient describes an ability or capacity to

perceive, assess, and manage the emotions of one's self, and of others. In other

words, emotional intelligence (EI) refers to the ability to perceive, control and

evaluate emotions. Some researchers suggest that emotional intelligence can be

learned and strengthened, while others claim it is an inborn characteristic.

Emotional intelligence competencies

1 Empathy:

When we try to see the world through the frame of reference of others and

try to understand how the situation we see is seen by them, what meanings

they give it and what values they place on it, is called empathizing with

those people/person.

2 Intuition:

It is the ability to acquire knowledge withoutinference or the use ofreason.Intuition provides us withbeliefs that we cannot necessarily justify.

3 Leadership:

It has been described as the process ofsocial influence in which one person

can enlist the aid andsupport of others in the accomplishment of a

commontask."

4 Teamwork:

It is an action performed by ateam towards a common goal. A team consists

of more than one person, each of whom typically has different

responsibilities. A team also includes seven common elements: 1. common

purpose; 2. interdependence; 3. clear roles and contributions; 4. satisfaction

from mutual working; 5. mutual and individual accountability; 6. realization

of synergies; and 7. empowerment.
http://en.wikipedia.org/wiki/Inferencehttp://en.wikipedia.org/wiki/Reasonhttp://en.wikipedia.org/wiki/Beliefshttp://en.wikipedia.org/wiki/Social_influencehttp://en.wikipedia.org/wiki/Peer_supporthttp://en.wikipedia.org/wiki/Task_(project_management)http://en.wikipedia.org/wiki/Teamhttp://en.wikipedia.org/wiki/Teamhttp://en.wikipedia.org/wiki/Task_(project_management)http://en.wikipedia.org/wiki/Peer_supporthttp://en.wikipedia.org/wiki/Social_influencehttp://en.wikipedia.org/wiki/Beliefshttp://en.wikipedia.org/wiki/Reasonhttp://en.wikipedia.org/wiki/Inference


6/37

6

5 Self-control:

It is the ability to control one'semotions,behavior anddesires in order to

obtain some reward, or avoid some punishment, later. Presumably, some

(smaller) reward or punishment is operating in the short term which

precludes, or reduces, the later reward or punishment.

6 Self- confidence:

It is a socio-psychological concept which relates toself-assuredness in one's

personal judgment, ability,power,etc., sometimes manifested excessively.
http://en.wikipedia.org/wiki/Emotionhttp://en.wikipedia.org/wiki/Behaviorhttp://en.wikipedia.org/wiki/Desire_(emotion)http://en.wikipedia.org/wiki/Psychologyhttp://en.wikipedia.org/wiki/Self-assurednesshttp://en.wikipedia.org/wiki/Power_(sociology)http://en.wikipedia.org/wiki/Power_(sociology)http://en.wikipedia.org/wiki/Self-assurednesshttp://en.wikipedia.org/wiki/Psychologyhttp://en.wikipedia.org/wiki/Desire_(emotion)http://en.wikipedia.org/wiki/Behaviorhttp://en.wikipedia.org/wiki/Emotion


7/37

7

Branches of Emotional Intelligence:

Salovey and Mayer proposed a model that identified four different factors of

emotional intelligence: the perception of emotion, the ability reason usingemotions, the ability to understand emotion and the ability to manage emotions.

1. Perceiving Emotions: The first step in understanding emotions is to

accurately perceive them. In many cases, this might involve understanding

nonverbal signals such as body language and facial expressions.

2. Reasoning With Emotions: The next step involves using emotions topromote thinking and cognitive activity. Emotions help prioritize what we

pay attention and react to; we respond emotionally to things that garner

our attention.

3. Understanding Emotions: The emotions that we perceive can carry a wide

variety of meanings. If someone is expressing angry emotions, the observer

must interpret the cause of their anger and what it might mean. Forexample, if your boss is acting angry, it might mean that he is dissatisfied


8/37

8

with your work; or it could be because he got a speeding ticket on his way

to work that morning or that he's been fighting with his wife.

4. Managing Emotions: The ability to manage emotions effectively is a key

part of emotional intelligence. Regulating emotions, responding

appropriately and responding to the emotions of others are all important

aspect of emotional management.


9/37

9

The Components Of Emotional Quotient

Emotional intelligence is measured using 5-major components and 15-

subcomponents:

1. Intrapersonal Skills (ability to understand and apply personal emotions)

Self Regard(ability to accept oneself as basically good)

Emotional Self Awareness(ability to recognize one's own feelings, which

allows us to manage them and make better decisions. It is important to

be positive even when challenged because it results in more focused

thinking)

Assertiveness(ability to express feelings, beliefs, and thoughts withoutbecoming antagonistic and uncooperative towards others)

Independence (ability to be self-directed and self-controlled in ones

thinking and actions and to be free of emotional dependency)

Self Actualization(ability to realizes one's potential)

2.

Interpersonal Skills(people skills) Empathy(understanding the feelings of others, which enables us to

respond appropriately to changes in the emotional climate of

others; Significant others, take note)

Social Responsibility(being a cooperative, contributing, and constructive

member of various social groups)

Interpersonal Relationships(ability to establish and maintain mutually

beneficial relationships noted for their intimacy and by the giving &

receiving of affection, whether it be as a lover, friend, family member, or

loyal employee)

3. Stress Management (ability to handle challenges)

Stress Tolerance(Ability to handle difficult situations without falling

apart')

Impulse Control (ability to resist or delay an impulse, drive, or

temptation to act; controlling the need for "instant gratification")


10/37

10

4. Adaptability(Ability to react quickly, appropriately, and efficiently to

change)

Reality Testing (ability to assess the correspondence between what is

experienced and what objectively exists; knowing what you want to do

vs. what you actually cando)

Flexibility(ability to adjust one's emotions, thoughts, and behaviors to

changing situations and conditions)

Problem Solving(ability to identify and define problems as well as to

generate and implement potentially effective solutions)

5. General Mood

Optimism (It is taking everything in a positive manner. Analyzing the

positive side of every situation and hoping that everything is meant to be

positive.)

Happiness (Being in a state where you find everything around you good

and enjoy it.)


11/37

11

Who Is Emotionally Intelligent And Does

It Matter?

o Some of us accomplish certain tasks with great ease and sophistication;

others of us simply can't do those tasks. This is the case with most

challenges we face in life. Some of us are great chess players while others

of us have trouble just figuring out how the pieces move. Some of us are

fabulous conversationalists, while others of us have trouble just saying

hello.

o Now, the world could do without the game of chess, and the world

could do without fabulous conversationalists, but it would be a poorer

place for it.

o Emotional intelligence is an intelligence having to do with discerning and

understanding emotional information. Emotional information is all around

us. Emotions communicate basic feeling states from one individual to

another -- they signal urgent messages such as "let's get together" or "I am

hurting" or "I'm going to hurt you."

o What ability tests of emotional intelligence tell us is that only some people

can pick up and understand and appreciate the more subtle versions of

those messages. That is, only the high EI individual understands the full

richness and complexities of these communications.

o Emotional information is crucial. It is one of the primary forms of

information that human beings process. That doesn't mean that everybody

has to process it well. But it does mean that it is circulating around us, and

certain people who can pick up on it can perform certain tasks very well

that others cannot perform.

o We all need emotional intelligence to help us through our emotionally

demanding days. Even if we are not emotionally intelligent ourselves, we

may rely on those higher in emotional intelligence to guide us.

o But guide us to what? What is it that people high in emotional intelligence

can see that so many others are blind to? The key to this lies in what those

high in emotional intelligence are particularly good at doing themselves.

o They're particularly good at establishing positive social relationships with

others, and avoiding conflicts, fights, and other social altercations. They're

particularly good at understanding psychologically healthy living and


12/37

12

avoiding such problems as drugs and drug abuse. It seems likely that such

individuals, by providing coaching advice to others, and by directly

involving themselves in certain situations, assist other individuals and

groups of people to live together with greater harmony and satisfaction.

o So, perhaps even more important than scoring high on an emotional

intelligence test, is knowing one's level at this group of skills. Discovering

one's level means that you can know whether and how much to be self-

reliant in emotional areas, and when to seek others' help in reading the

emotional information that is going on around oneself. Whether one is

high or low in emotional intelligence, is perhaps not as important as

knowing that emotional information exists and that some people can

understand it. Knowing just that, one can use emotional information, by

finding those who are able to understand it and reason with it.

o This is the information age. All of us are dependent on information and

using it wisely. The advent of the ability model of emotional intelligence

enriches our knowledge of the information surrounding us -- it tells us

emotional information is there and that some people can see it and use it.

The model encourages all of us to use emotional information wisely --

whether through our own direct understanding, or through the assistance

of those who do understand.


13/37

13

Why Study Emotional Intelligence Together With

Personality Psychology?

There are several reasons to understand emotional intelligence and

personality together. Emotional intelligence is a part of human personality,

and personality provides the context in which emotional intelligence

operates.

Emotional intelligence can be considered a mental ability that involves the

ability to reason validly with emotional information, and the action of

emotions to enhance thought.

Personality can be defined as a persons pattern of internal experience and

social interaction that arises from the action of that individuals major

psychological subsystems. Major psychological subsystems involve emotion,

cognition, and the self, among.

There are several reasons to understand this relationship:

1. Understanding where and what EI is (e.g., a mental ability inside, or, apart of, personality) can help identify the type of data necessary to collect

to study the idea2. Placing emotional intelligence in its psychological

context allows one to compare and contrast it with different parts of

personality:

1. Those that are similar

2. Those that are related, and,

3. Those that is different.

2. If a persons ultimate aim is to understand a target variable -- such as

aggression or problem behavior -- understanding the personality system as a

whole can help link EI with other relevant parts of personality for empirical

study.

3. Understanding EI as a part of the broader personality system also can alert

researchers as to what parts of personality may influence EI, increase its effects,

or lower them.


14/37

14

4. Considerable research exists as to how personalitys parts are expressed.

Understanding that EI is part of personality indicates a great deal about how it

will be expressed.

How EQ Helps In Success?

Emotional Intelligence is increasingly relevant to organizational development and

developing people, because the EQ principles provide a new way to understand

and assess people's behaviors, management styles, attitudes, interpersonal skills,

and potential. Emotional Intelligence is an important consideration in human

resources planning, job profiling, recruitment interviewing and selection,

management development, customer relations and customer service, and more. Italso brings compassion and humanity to work.

Research has shown that what separates successful people from their less

successful counterparts is not necessarily IQ but EQ!

EQ proves to be a powerful strategic tool in accomplishing your business goals in

the following areas:

1.Hiring / Screening - By incorporating EQ competencies in your hiring

strategies, you are ensuring that the people who come to work for your

company will already possess a high degree of emotional intelligence that

will help them perform their job.

2.Training- All training on customer service, sales, supervisory development,

leadership, career development, and team interactions should include EQ

awareness and skills training. By helping employees focus on the areas of EQ

that they can improve, you are providing them with tools that will help the


15/37

15

business and improve their job satisfaction.

3.Coaching- As an HR professional, you may often be involved in coaching

others in the organization, in both crisis situations or daily interactions. You

can bring incredible value to your one on one coaching experiences as you

model and encourage others to understand how EQ can be used as a tool for

solving their current and future dilemmas.

4.Competency models / Succession plans- HR can assist the organization by

developing competency models and succession plans that incorporate EQ

competencies. This action will ensure that the organization of the future will

be built based on competencies that have the greatest potential to deliver

business goals.

5.Performance Development Reviews- Performance and development reviews

that reflect EQ competencies will ensure that employees are aware of

developmental needs in the emotional intelligence area.

6.Profit to the businessEmotional Intelligence leads to:

Reduction of lost-time accidents.

Reduction in formal grievances.

Increase in productivity.


16/37

16

Characteristics of Low And High EQ People

A person with High EQ:

Expresses his feelings clearly and directly with three word sentences

beginning with "I feel..."

Does not disguise thoughts as feelings by the use of "I feel like...." and "I feel

that...." sentences.

Is not afraid to express her feelings. Is able to read non-verbal communication.

Lets his feelings lead him to healthy choices and happiness.

Balances feelings with reason, logic, and reality.

Acts out of desire, not because of duty, guilt, force or obligation.

Is independent, self-reliant and morally autonomous.

Is intrinsically motivated.

Is not motivated by power, wealth, status, fame, or approval. Is emotionally resilient.

Tends to feel optimistic, but is also realistic, and can feel pessimistic at

times.

Does not internalize failure.

Is interested in other people's feelings.

Is comfortable talking about feelings?

Is not immobilized by fear or worry. Is able to identify multiple concurrent feelings.


17/37

17

Is not dominated by negative emotions such as: fear, worry, guilt, shame,

embarrassment, obligation, disappointment, hopelessness, powerlessness,

dependency, victimization, discouragement.

A person with Low EQ:

Doesn't take responsibilities for his feelings; but blames you or others for

them.

Can't put together three word sentences starting with "I feel..."

Can't tell you why she feels the way she does, or can't do it without

blaming someone else.

An attack, blames, commands, criticize, interrupts,invalidates,lectures,advises and judges you and others.

Tries to analyze you, for example when you express your feelings.

Often begins sentences with "I think you..."

Ex - I think you need to.. I think you should...

Sends "you messages" disguised as "I feel messages" For example, "I feel like

you ...."

Lays guilt trips on you.

Withholds information about or lies about his feelings. (Emotional

dishonesty)

Exaggerates or minimizes her feelings.

Lets things build up, then they blow up, or react strongly to something

relatively minor.

Carries grudges; is unforgiving.

Is uncomfortable to be around.

Acts out his feelings, rather than talking them out.

Has no empathy, no compassion.

Is rigid, inflexible; needs rules and structure to feel secure.

Is not emotionally available; offers little chance of emotional intimacy.

Does not consider your feelings before acting.

Does not consider their own future feelings before acting.

Is insecure and defensive and finds it hard to admit mistakes, express

remorse, or apologize sincerely.
http://eqi.org/invalid.htmhttp://eqi.org/invalid.htm


18/37

18

Avoids responsibility by saying things like: "What was I supposed to do? I

had no choice!

Holds many distorted and self-destructive beliefs which cause persistent

negative emotions.

Can EQ be IMPROVED?

Here are the steps:

1.Understand the importance of emotional intelligence in all aspects of your life:

Being intellectually capable is important in life, but being emotionally intelligent

can be considered even more so, as there are many benefits associated with high

emotional intelligence.

Having high emotional intelligence can help you to lead a happier life because it

is easier to talk with and understand others, acting rationally andcalmly in

difficult situations becomes second nature and it can also lead to better

relationships and job opportunities.

There are four core elements to emotional intelligence that help you lead a

balanced life:
http://www.wikihow.com/Be-Calmhttp://www.wikihow.com/Be-Calm


19/37

19

o Self awareness: This is the ability to recognize your own emotions for what

they are and to understand their origins. It is also about knowing your

strengths and limitations and self-esteem.

o Self management: This is the ability to delay gratification, balance your needs

with those of others, take initiative and to pull back on impulsivity. It is also

about being able to cope with change and to stay committed.

o Social awareness: This is about being attuned to other people's emotions and

concerns, as well as being able to notice and adapt to social cues. It is also

about being able to see the power dynamics at play within any group or

organizational context.

o Relationship management: This is about the ability to get along well with

others,manage conflict,inspire and influence people and to communicate

clearly.

2. Learn torecognize stress triggers and how to deal with them. Life is filled with

difficult situations from relationship breakdowns to job loss. In between, there

are myriad stress triggers that can make any daily issue seem much more

challenging than it probably is and the more stressed we are, the

morevulnerable we are to not coping with life's many stressors.

A very important part of improving your emotional intelligence is about being

able to spot stress triggers and recognize them for what they are and to bring

yourself back to feeling calm andrelaxed.

3. Be open-minded, intellectuallycurious and agreeable. Openness and being

agreeable go hand-in-hand when it comes to emotional intelligence. Be open to

new ideasa narrow mind is generally an indication of a lower EQ.

To develop a more open mind, seek to understand andreflect upon the emotions

and ideas of others. Be open to their ideas and opinions so that you are in a

position to consider all possibilities in a positive manner. Remember that youcant always be right, and by opening your mind and considering new

possibilities your mind will be able to both expand and be more accepting when
http://www.wikihow.com/Manage-Conflicthttp://www.wikihow.com/Recognize-Panic-Disorderhttp://www.wikihow.com/Be-More-Vulnerable-in-Relationshipshttp://www.wikihow.com/Relaxhttp://www.wikihow.com/Be-Curioushttp://www.wikihow.com/Reflecthttp://www.wikihow.com/Reflecthttp://www.wikihow.com/Be-Curioushttp://www.wikihow.com/Relaxhttp://www.wikihow.com/Be-More-Vulnerable-in-Relationshipshttp://www.wikihow.com/Recognize-Panic-Disorderhttp://www.wikihow.com/Manage-Conflict


20/37

20

you discover that your take on reality isn't as accurate as you once thought.

When your mind is open through understanding and internal reflection, it

becomes easier to deal with conflicts in a calm andself-assured manner. You will

find yourself socially aware and new possibilities will be open to you.

While changing your mindset can be difficult if you're stuck on seeing

everything in your life in terms of absolutes, opening up a bit can lead to new

insights and less personal angst.

To strengthen this element of your EQ, consider:

o Listening todebates on television or the radio; in doing so, always consider

both sides of the argument, as well as realizing that there arenuances and

subtleties that require closer inspection. It is often in the shades of gray that

answers can be found.

o If you feel that you have a cluttered mind, write down your thoughts and

ideas, critique these thoughts, and think about why you may have

theseopinions.Moving thoughts from your mind and onto paper takes them

from the abstract to the concrete and allows you to play around with them in

front of you and to see them more clearly than simply being mentally chased

by them.

o To clear an overwhelmed mind, do something soothing such as going to

adeserted beach or for a walk. Taking a break from anything you're doing

can help you to cope with stressing situations, unfolding change or repetitive

daily routines.

o When you hear something that you disagree with, before deciding you hate

the idea, consider it. When someone does not react emotionally the same way

you would, consider why this is.

o To improve your ability to be agreeable, increase yourtrust in others. This

doesn't mean be naive or gullible but it does require you to be prepared to see

the best in people and to not assume the worst.
http://www.wikihow.com/Build-Self-Confidencehttp://www.wikihow.com/Debatehttp://www.wikihow.com/Category:Language-Nuanceshttp://www.wikihow.com/Form-an-Opinionhttp://www.wikihow.com/Have-Fun-at-the-Beachhttp://www.wikihow.com/Build-Trusthttp://www.wikihow.com/Build-Trusthttp://www.wikihow.com/Have-Fun-at-the-Beachhttp://www.wikihow.com/Form-an-Opinionhttp://www.wikihow.com/Category:Language-Nuanceshttp://www.wikihow.com/Debatehttp://www.wikihow.com/Build-Self-Confidence


21/37

21

4. Be outgoing andempathetic.Those who have the ability to understand others

and direct interest toward external properties (i.e., being focused on what is

outside of the self) instead of being focused on oneself (self-absorbed) have the

qualities of extroversion and empathy. To break it down, beingselfless is

known as extroversion (note that this is not the same as being an extrovert)

and understanding others is known as empathy.

Extroversion and empathy grow concurrentlywhen teamed together you

have an understanding, selfless person. A selfish, self-centered person

generally lacks empathy, and a person who lacks empathy generally directs a

lot more interest to them, seeing life through the eyes of their own needs and

wants only.

By strengthening this element of emotional intelligence, yourcommunication

abilities will increase, allowing you to experience stronger and more satisfying

relationships. The ability to communicate clearly also helps you to manage

conflict better and increases your capability toinfluence others effectively.

To build upon the traits of extroversion and empathy, consider doing the

following:

o To improve empathy, put yourself in the shoes of others. Select someone who is

experiencing hardship (for example an asylum seeker or a friend who is in a

spot of trouble) and think about how you would feel if you were put in their

situation. Actively imagine how it must be to go through the experiences

they're having and what might alleviate some of their hardship in terms of

support and care.

o Practice empathy on friends and peers.

o When seeing someone going through something emotionally ask you, How

would I react in the same situation? Do these people deserve to suffer such

hardships? Should I feel sorry for this person? Are they being treated

fairly? and Would I like to be treated that way?

By doing this you will begin to understand others and develop empathy.
http://www.wikihow.com/Show-Empathyhttp://www.wikihow.com/Show-Empathyhttp://www.wikihow.com/Be-Selflesshttp://www.wikihow.com/Develop-Good-Communication-Skillshttp://www.wikihow.com/Develop-Good-Communication-Skillshttp://www.wikihow.com/Influencehttp://www.wikihow.com/Be-an-Empathetic-Friendhttp://www.wikihow.com/Be-an-Empathetic-Friendhttp://www.wikihow.com/Influencehttp://www.wikihow.com/Develop-Good-Communication-Skillshttp://www.wikihow.com/Develop-Good-Communication-Skillshttp://www.wikihow.com/Be-Selflesshttp://www.wikihow.com/Show-Empathy


22/37

22

5. Beconscientious and prepared to deliberate. Rational thinking and actions are

abundant aspects of emotional intelligence. While you can understand a

situation well and have a clear idea of it, if you cant take rational actions

toward it then what use would an analytical understanding of the situation be?

Conscientiousness is the act of analyzing a situation and deliberation is the act

of responding accordingly in a rational manner. In other words, it is the act of

seeing a situation, analyzing it, then acting upon it in a positive manner.

Many a person can "see" what's wrong but they stop there and don't move on to

the positive action as follow-through. Through the process of rational thinking

and acting upon the deliberation, you will find yourselfmaking better

decisions and your ability to survive hardships will increase drastically. Paired

with anopen mind,you will find yourself taking the best possible route out of

any sticky situation.

Ways to improve this element of your EQ include:

o When something occurs,analyze it.Sometimes it isnt a bad thing to over

analyze, critique articles and get right down to the bone, provided you don't

suffer the "paralysis by analysis" problem. Get to the nub, then be prepared to

act upon what you've discovered.

o Put yourself in ahypothetical situation and consider how you would react in

certain situations. Challenge yourself to a gradation of easy to very difficult

situations so that your thinking process has to work hard. Deliberating about

difficult situations before they happen to you helps to train your mind in

responsible reactions.

o Be goal-oriented.Being conscientious is about being focused on achievement

and taking the necessary steps to get there. One of the best things you can do is

to form goals and write them down so that they begin to direct your

deliberation. It's hard to go somewhere if you don't have the map and your life

is no different.

o Before making a decision, make sure you have taken into account all

possibilities. Being prudent requires restraint on impulsivity and delaying your

response until you have all the facts before you and have weighed your

decision with care.
http://www.wikihow.com/Analyse-a-Political-Situationhttp://www.wikihow.com/Make-Better-Decisionshttp://www.wikihow.com/Make-Better-Decisionshttp://www.wikihow.com/Exercise-an-Open-Mindhttp://www.wikihow.com/Analyze-a-Health-Problemhttp://www.wikihow.com/Analyze-a-Health-Problemhttp://www.wikihow.com/Think-Aheadhttp://www.wikihow.com/Accomplish-a-Goalhttp://www.wikihow.com/Accomplish-a-Goalhttp://www.wikihow.com/Think-Aheadhttp://www.wikihow.com/Analyze-a-Health-Problemhttp://www.wikihow.com/Exercise-an-Open-Mindhttp://www.wikihow.com/Make-Better-Decisionshttp://www.wikihow.com/Make-Better-Decisionshttp://www.wikihow.com/Analyse-a-Political-Situation


23/37

23

o When making a decision, do not decide according to yourmood.For example,

if you are angry at the time of a decision, it would be a very bad idea to make

an important decision. Make decisions when you are relaxed and have a clear

head.

6. Be attentive and self-aware know thyself.To be attentive is to pay attention

to oneself and your surroundings in a positive manner.Knowing who you are

comes in big here. If you dont know who you are how can you expect to

know others? Worse still is expecting others to define you, to remove your

autonomy and sense of life purpose by delineating your pathway for you.

Finding yourself is an enlightening journey and it can take timeindeed, a

lifetimebut it is the awareness that you continue to grow, change and learn

more about yourself that keeps you on an even keel. Be aware of whom you

are and you will begin to be much more aware of others and their dreams,

hopes, limitations and strengths. Also, being aware of your surroundings is

importantyou must be able to open your mind and analyze the outside

world.

Once you know yourself you can begin to recognize your own emotions and

how they affect your thoughts and behavior, which is self-awareness.

Beingself-aware allows you to manage yourself in an effective manner, being

able to control your emotions and behaviors in a healthy way. And like a

domino falling over, once you have yourself down-packed, you should then

be able to recognize the emotions and behaviors of others with clarity, which

can lead to better health and personalhappiness.To improve this element of EQ, consider these tips:

o Ask yourself questions like, Why do I act like that? Why do I have certain

beliefs? "Why do I find it so confronting to have my beliefs challenged?"

o Recognize your strengths andweaknesses and build upon the strengths

while working out how to either supplement or work around your

limitations.

o Develop morals and evaluate them. This is best done through broad reading,

learning and listening to a wide group of people, including those who really

challenge your own view of the world. Don't simply adopt what your
http://www.wikihow.com/Improve-Your-Moodhttp://www.wikihow.com/Know-Thyselfhttp://www.wikihow.com/Know-Thyselfhttp://www.wikihow.com/Meditatehttp://www.wikihow.com/Assess-if-You%27re-Wasting-Energy-to-Avoid-Your-Own-Sensationshttp://www.wikihow.com/Find-True-Happiness-and-Peacehttp://www.wikihow.com/Communicate-Your-Weaknesseshttp://www.wikihow.com/Determine-Moral-Principles-Without-Religionhttp://www.wikihow.com/Determine-Moral-Principles-Without-Religionhttp://www.wikihow.com/Communicate-Your-Weaknesseshttp://www.wikihow.com/Find-True-Happiness-and-Peacehttp://www.wikihow.com/Assess-if-You%27re-Wasting-Energy-to-Avoid-Your-Own-Sensationshttp://www.wikihow.com/Meditatehttp://www.wikihow.com/Know-Thyselfhttp://www.wikihow.com/Know-Thyselfhttp://www.wikihow.com/Improve-Your-Mood


24/37

24

parents, teachers, workmates or anyone else believes; your morals must be

carefully constructed from your broad learning and openness to the world.

o Allow space for personal growth. An intellectually curious person will

always be interested in self improvement through learning, discovering and

reinventing as needed throughout life. Nothing is static and the person who

learns to go with the ebb and flow will lead a much more fulfilled life than

the one who resists change.

7. Practice communication skills. Havinggood communication skills results in

a better EQ. A high level of communication skills makes it is easier to send

across and receive messages that are clear, to-the-point and respectful of

both your own boundaries and those of others.

It is important to not only build on your verbal communication, but also to

take note of your body language. You can learn a lot about a person and

their emotions bystudying their body language and equally, you are always

sending certain messages through your body depending on how you controlit (or omit to control it).

Pay attention to:

o Comfort zones:Comfort zones vary between person-to-person. Study how

close people stand to you and how comfortable they are with physical

contact. Respect their comfort zones to decrease their discomfort; in turn,

you will win them over for being so understanding and clued in to their

preferences.

o Watch forsincerity:When someonesmiles,is it a real smile? You can tell a

lot about a person from their smile. ReadHow to smile with the eyes for

details about a genuine smile.

o Body position: Study body positions to understand others better and to pick

up on social cues that aren't spoken. If a person's body is positioned toward

you in a comfortable way, with open arms and gestures andgood eye

contact,then they are happy to be with you.

Some people like to hide themselves by having a closed body position; don't
http://www.wikihow.com/Develop-Good-Communication-Skillshttp://www.wikihow.com/Communicate-With-Body-Languagehttp://www.wikihow.com/Step-Out-of-Your-Comfort-Zonehttp://www.wikihow.com/Be-Sincerehttp://www.wikihow.com/Smilehttp://www.wikihow.com/Smile-With-the-Eyeshttp://www.wikihow.com/Look-People-in-the-Eyehttp://www.wikihow.com/Look-People-in-the-Eyehttp://www.wikihow.com/Look-People-in-the-Eyehttp://www.wikihow.com/Look-People-in-the-Eyehttp://www.wikihow.com/Smile-With-the-Eyeshttp://www.wikihow.com/Smilehttp://www.wikihow.com/Be-Sincerehttp://www.wikihow.com/Step-Out-of-Your-Comfort-Zonehttp://www.wikihow.com/Communicate-With-Body-Languagehttp://www.wikihow.com/Develop-Good-Communication-Skills


25/37

25

always assume it's because of you, as many people are simply afraid to

reveal their real self to the world and use body language to stay shut within

themselves, believing it to be safer that way.

You can help such people unfurl through trusting them and showing them

that they can trust you, as well as beinggenuine and compassionate.

8. Be optimistic:Those who are optimistic tend to live a happy, successful life.

When you're optimistic, it's easier to see the beauty in life and everyday

objects. In a way, being optimistic results in anopen mind,making it a crucial

element of improving your emotional intelligence.

If you have a negative outlook on everything, how can you expect to be

emotionally intelligent? Negativity encourages us to stay wrapped up in

ourselves, focused only on what can go wrong in our lives rather than

building ourresilience and shoring ourselves against the vicissitudes of life.

Optimism results in emotional well being and greater opportunitiespeople

want to be around the optimistic person and this draws them to you, with allthe possibilities that more connections bring you.

Be sure to take some time out to practice optimism by:

o Identifying your good features and appreciating them
http://www.wikihow.com/Be-Genuinehttp://www.wikihow.com/Be-Optimistichttp://www.wikihow.com/Be-Optimistichttp://www.wikihow.com/Exercise-an-Open-Mindhttp://www.wikihow.com/Develop-Your-Resiliencehttp://www.wikihow.com/Develop-Your-Resiliencehttp://www.wikihow.com/Exercise-an-Open-Mindhttp://www.wikihow.com/Be-Optimistichttp://www.wikihow.com/Be-Genuine


26/37

26

INTELLIGENCE QUOTIENT

What is Iq?

It is a score derived from one of several differentstandardized tests designed

to assessintelligence.The term "IQ" comes from theGerman Intelligenz-

Quotient

. When modern IQ tests are constructed, the mean (average) scorewithin an age group is set to 100 and thestandard deviation (SD) to

15. Today almost all IQ tests adhere to the assignment of 15 IQ points to

each standard deviation. IQ scores have been shown to be associated with

such factors asmorbidity andmortality,parental social status, and, to a

substantial degree, parental IQ.

In 1912, a German psychologist, William Stern, noticed that even though the

gap between mental age and chronological age widens as a child matures, theratio of mental age to chronological age remains constant, throughout the life of

a person.

This constant ratio of mental age divided by chronological age was given the

name "Intelligence Quotient". Actually, the intelligence quotient is defined as 100

times the Mental Age (MA) divided by the Chronological Age (CA).

IQs range from 0 to above 200, and among children, to above 250. However,

about 50% of the population has IQs between 89 and 111, and about 80% of thepopulation has IQs ranging between 80 and 120, with 10% lying below 80, and

10% falling above 120.
http://en.wikipedia.org/wiki/Standardized_testhttp://en.wikipedia.org/wiki/Intelligencehttp://en.wikipedia.org/wiki/German_languagehttp://en.wikipedia.org/wiki/Standard_deviationhttp://en.wikipedia.org/wiki/Morbidityhttp://en.wikipedia.org/wiki/Mortality_ratehttp://en.wikipedia.org/wiki/Mortality_ratehttp://en.wikipedia.org/wiki/Morbidityhttp://en.wikipedia.org/wiki/Standard_deviationhttp://en.wikipedia.org/wiki/German_languagehttp://en.wikipedia.org/wiki/Intelligencehttp://en.wikipedia.org/wiki/Standardized_test


27/37

27

Emotional Quotient Vs Intelligence Quotient

1.

Measure Of Ability To Manage Emotions EQ) And Measure Of

Intelligence

:

EQ or Emotional Quotient is a measure of your ability to notice and then

manage your interior and exterior perceptions of your feelings and then

control your reactions. Your mood will always control your ability to

resolve problems making this an important skill to develop and use. Using

a well developed EQ will help you manage your emotions. And developing

a higher EQ can be done quite easily.

IQ or Intelligence Quotient is a measure of intelligence. A way to rate this

for any individual is by taking an IQ test. An IQ test measures different

types of abilities: verbal, memory, mathematical, spatial, and reasoning.

This test has a preset standard based on a representative group of the

population. The majority of people rank in at about 90-110. Generally, IQ

tests actually test general intelligence. Many experts feel IQ tests are a

measure of an individual's problem solving ability and not an actual

measure of general intelligence.

2.Social Skills EQ) and Tactical Skills IQ)

Necessary social skills that students need are associated with high levels of

EQ or emotional intelligence. If a student does not develop the EQ skills

needed to successfully transverse the maturation process he or she will be

left in a situation of having the intelligence to functionally work or play but


28/37

28

not have the emotional skills to successfully work or play, thus limiting their

potential future.

But at the same time a student also needs to have knowledge i.e. high IQ, in

order to contemplate the right and wrong, and make the correct decisions. Ifa student lacks logic then he would not be in a situation to empathize with

others, in turn not achieving his goals.

3.More Convincing EQ) and More Logic IQ)

When working in an organization, an employee with higher EI than others

can convince his or her colleague(s) about a certain argument byappealing to their emotions rather than presenting facts and figures.

Having a high IQ will help build interpersonal and intrapersonal skills to a

certain extent, unlike EQ, which talks about ones character based on the

way he or she writes or replies to mail, collaborates and networks with

peers and subordinates and works towards attaining Company goals.

For best results, employees must develop communication and organizational

skills for good decision-making as well as good inter-personal relations with co-

workers. An individuals success rate at work depends on his or her EQ as well as

IQ in the ratio of 80:20.

This is so, because EQ help individuals build and maintain relations with peers

and superiors, increases productivity and opens up doors for clarity in

communication (good listening habit is integral to EQ).


29/37

29

CASE STUDY:

EMOTIONALLY WEAK AVERAGE EMOTIONALLY STRONG

1 1 1

1 1 1

1 1 1

1 1 1

1 1 1

1 1

1 1

1

1

1

1

1

1

7 13 5

Method:

A set of questionnaire are being given to the teenagers and adults to determine

their level of emotional intelligence. This will be helpful to determine a persons

level of emotional intelligence.

Importance:

1) People will become more aware of the importance of Emotional Intelligence.

2) From this study, it will be determined if emotional intelligence influences

peoples success in life more than IQ. Since peoples emotional intelligence can be

improved unlike IQ, more people will have better chance to be successful in life

by improving their low emotional intelligence.

3) For the people who have low emotional intelligence and low IQ, finding the

importance of EI will make them think about their future in a different way. They

will have more self-confidence and will hopefully try to do better in life by

improving their emotional intelligence.


30/37

30

PersonalityAnalysis

After computing the results from the questionnaire, there were three maincategories that were analyzed.

1) People with High EQ

2) People with Average EQ

3) People with Low EQ.

Here, we cover the figures of the questionnaire and the characteristics of each

personality, the benefits and consequences.

I. HIGH EQ

In the questionnaire, there are 5 people who are emotionally strong, having a

high EQ.

The ratio becomes 5:25.

Higher the emotional intelligence the better is the social relations.

A few basic traits of such people are:

making the most of your ability and always giving 100%

Being a good team player.

Perceiving emotions better as compared to others.

Have a high verbal and social.

Tend to be more open and agreeable than others.

Drawn to occupations involving social interactions such as teaching andcounseling.

likely to have possessions of sentimental attachment around the home and

to have more positive social interactions

More adept at describing motivational goals, aims, and missions.


31/37

31

Benefits Of High EQ :

1. Adaptability

Developing emotional intelligence allows an individual to understand theemotions or motives of others and as a result they are more willing to adapt to a

situation than a person who can only understand what they personally are

feeling.

2. Managing emotions in others

Understanding the emotions in others is a key leadership trait which allows the

person with high EI to influence others. Understanding needs and feelings lendsitself to developing courses of action that will fulfill those needs and at the same

time accomplish what the leader wants accomplished.

3. Emotional control

Persons with a high EI understand their own emotions and can analyze them

rationally. So when they experience frustration or fear or anger, they are less

likely to react to them instinctively and are more likely to act in a controlled and

informed manner.

4. Less Impulsive

High EI means bad news for marketers who depend on impulse buys. People with

high EI don't react impulsively but rather look at their feelings and make rational

decisions without the interference of overwhelming emotional pull.

5. Strong relationships

Maybe one of the greatest advantages of elevated emotional intelligence is the

ability to enter into and sustain strong and fulfilling relationships. Being able to

understand and appreciate the emotions of others and not being driven by a "me

first" need can result in more satisfying and less conflictive interactions with the

people around you.


32/37

32

6. More optimistic

Face it. We live in a culture that sees the glass half empty more than we see it half

full. High EI develops high self esteem which in turn gives the person the

confidence to see the brighter side even in difficult situations.

7. Better stress management

Precisely because they have more self esteem, self confidence and an optimistic

viewpoint of life, people with developed EI can handle more stress and pressure

than others. Being able to identify stress points not as threats but simply as

challenges to be met, changes the nature of the stress to a manageable condition.

There are obvious advantages to developing emotional intelligence but there are

also arguments over how that can be done. Some say it is simply an innate skill

that you are born with. Others say you can improve it through training programs

like emotional intelligence workshops. Whatever the answer is, it's obvious that

understanding ourselves and the emotions of others has a distinct advantage in

communications, relationships and personal behavior.

II. AVERAGE EQ :

In the questionnaire, there are 13 people who are average, i.e. they have an

average EQ. The ratio becomes 13:25.

People with an average EQ lie somewhere between the High and Low EQ

people, i.e. they have mixed characteristics of both these categories.

Characteristics of average EQ person :

Is interested in other people's feelings.

Is not immobilized by fear or worry.

Is able to identify multiple concurrent feelings.

Acts out his feelings, rather than talking them out.

Plays games; is indirect or evasive in various situations.



33/37

33

Uses his intellect to judge and criticize others without realizing he is

feeling superior, judgmental, critical, and without awareness of how his

actions impact others' feelings.

performing well under pressure

setting very high standards for yourself and your team

Find it hard to admit mistakes,

Express remorse, or apologize sincerely.

III. LOW EQ :

The questionnaire has 7 people who are emotionally weak, i.e. have a low EQ.

The ratio becomes 7:25.

A few traits of such people are :

Does not consider your feelings before acting.


Doesn't take responsibilities for his feelings; but blames you or others for

them.

Can't put together three word sentences starting with "I feel..."

Can't tell you why she feels the way she does, or can't do it without

blaming someone else.

CONSEQUENCES OF LOW EQ:

o Low EQ degrades social mentality. Harmful customs, such as circumcision,

are embraced by people with low EQ.o Low EQ prevents a person to behave in socially responsible ways

o Low EQ causes that people are drawn to symbolism and symbolic activities

that lack substance.

o Low EQ produces behavioral inconsistency. Similar conditions can lead to

different behavioral responses or mental attitudes at different times. There

are also different attitudes toward identical acts done by one versus acts

committed by others.o Low EQ can easily allow a person to misdirect his anger against innocent

parties if others label the parties as bad.


34/37

34

o Low EQ usually results in excessive multiplication and no worry about the

future.

People with Low EI Are Often Successful As

Well

There are a large number of people who are highly effective, but who lack

emotional intelligence. It makes sense that many people lack emotional

intelligence. After all, roughly half the population has to be below average in

emotional intelligence. But no one would expect that half of the population to

be uniformly unsuccessful -- and that half of the population certainly arent

all unsuccessful.

There are several reasons that people lower in emotional intelligence can still

be highly successful:

Emotional intelligence, though a crucial ability for human beings as awhole, is only one human ability among many. A person can employ many

other abilities aside from emotional intelligence.

Human beings exhibit a marvelous capacity to adapt to their own skills

and preferences in the face of a complex environment. That is, a person will

compensate for low emotional intelligence by building on other strengths.

The nature of EI as an ability can be clarified by understanding that many

kinds of effective, successful people may score low on ability scales of

emotional intelligence. It is also the case that other, less effective people may

score high on the test.


35/37

35

CONCLUSION

From the following case study done above, we can conclude that both IQ and

EQ are very important for success; though a person having a low EQ can also

be successful.

We can also come to a few concluding points in order to promote EQ:

1. Taking the time for mindfulness.

2. Recognizing and naming emotions.

3. Understanding the causes of feelings.

4. Differentiating between emotion and the need to take action.

5. Preventing depression through learned optimism.

6. Managing anger through learned behavior or distraction techniques.

7. Listening for the lessons for feeling.

8. Using gut feelings in decision making.

9. Developing listening skills.

Also, EQ can be developed at any stage in life, there is no such thing that

EQ is fixed and cannot be improved. It can be learned, unlike IQ, which is

constant throughout life.

It is not necessary that the only people having a high level of EQ are

successful, people with average or Low EQ can also be successful, provided,

they utilize this ability really well.


36/37

36

BIBLIOGRAPHY

1.http://www.unh.edu/emotional_intelligence/ei%20Measuring%20EI/eiMeasure%20success%20wit

hout%20high%20ei.htm

2.http://www.mhs.com/product.aspx?gr=io&prod=eqi&id=resources

3.http://www.wisegeek.com/what-is-emotional-intelligence.htm

4.http://www.glassdoor.com/Reviews/Employee-Review-Intellectual-Ventures-RVW888260.htm

5.http://www.teachingexpertise.com/articles/emotional-intelligence-helps-transition-2383

6.http://www.wikihow.com/Improve-Emotional-Intelligence

7.http://www.uncommonforum.com/viewtopic.php?t=56335

8.Rational and Emotional Intelligence

http://www.lucidpages.com/intel.html

9.Emotional Intelligence

10. Are there outward symptoms of low emotional intelligence? - Curiosity

http://curiosity.discovery.com/question/outward-emotional-intelligence

11. What would be some disadvantages of a person lacking emotional intelligence?

12. 7 Real Life Benefits of a High Emotional Intelligence

http://ezinearticles.com/?7-Real-Life-Benefits-of-a-High-Emotional-Intelligence&id=4725969

13.

http://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&ved=0

CDYQFjAC&url=http%3A%2F%2Fezinearticles.com%2F%3F7-Real-Life-Benefits-of-a-

High-Emotional-

Intelligence%26id%3D4725969&ei=Ltx_T_HPM8fQrQen2OSFBg&usg=AFQjCNEXEecc

MbBAkyoyxVAoK7rJrC3Kcw

14. http://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0

CDUQFjAA&url=http%3A%2F%2Feqi.org%2Fsigns.htm&ei=1O1_T9zIBInXrQfJmNzpBQ

&usg=AFQjCNHTrbJAEJuh7-nxUxt7ar9CEZX77Q&sig2=rdENWgiujs--e3UqLVM-DA

15. http://www.mhs.com/product.aspx?gr=io&prod=eqi&id=resources
http://www.unh.edu/emotional_intelligence/ei%20Measuring%20EI/eiMeasure%20success%20without%20high%20ei.htmhttp://www.unh.edu/emotional_intelligence/ei%20Measuring%20EI/eiMeasure%20success%20without%20high%20ei.htmhttp://www.unh.edu/emotional_intelligence/ei%20Measuring%20EI/eiMeasure%20success%20without%20high%20ei.htmhttp://www.unh.edu/emotional_intelligence/ei%20Measuring%20EI/eiMeasure%20success%20without%20high%20ei.htmhttp://www.unh.edu/emotional_intelligence/ei%20Measuring%20EI/eiMeasure%20success%20without%20high%20ei.htmhttp://www.mhs.com/product.aspx?gr=io&prod=eqi&id=resourceshttp://www.mhs.com/product.aspx?gr=io&prod=eqi&id=resourceshttp://www.mhs.com/product.aspx?gr=io&prod=eqi&id=resourceshttp://www.wisegeek.com/what-is-emotional-intelligence.htmhttp://www.wisegeek.com/what-is-emotional-intelligence.htmhttp://www.wisegeek.com/what-is-emotional-intelligence.htmhttp://www.glassdoor.com/Reviews/Employee-Review-Intellectual-Ventures-RVW888260.htmhttp://www.glassdoor.com/Reviews/Employee-Review-Intellectual-Ventures-RVW888260.htmhttp://www.glassdoor.com/Reviews/Employee-Review-Intellectual-Ventures-RVW888260.htmhttp://www.teachingexpertise.com/articles/emotional-intelligence-helps-transition-2383http://www.teachingexpertise.com/articles/emotional-intelligence-helps-transition-2383http://www.teachingexpertise.com/articles/emotional-intelligence-helps-transition-2383http://www.wikihow.com/Improve-Emotional-Intelligencehttp://www.wikihow.com/Improve-Emotional-Intelligencehttp://www.wikihow.com/Improve-Emotional-Intelligencehttp://www.uncommonforum.com/viewtopic.php?t=56335http://www.uncommonforum.com/viewtopic.php?t=56335http://www.uncommonforum.com/viewtopic.php?t=56335http://www.lucidpages.com/intel.htmlhttp://www.lucidpages.com/intel.htmlhttp://www.lucidpages.com/intel.htmlhttp://www.lucidpages.com/intel.htmlhttp://www.lucidpages.com/intel.htmlhttp://www.unh.edu/emotional_intelligence/ei%20Measuring%20EI/eiMeasure%20success%20without%20high%20ei.htmhttp://www.unh.edu/emotional_intelligence/ei%20Measuring%20EI/eiMeasure%20success%20without%20high%20ei.htmhttp://curiosity.discovery.com/question/outward-emotional-intelligencehttp://curiosity.discovery.com/question/outward-emotional-intelligencehttp://curiosity.discovery.com/question/outward-emotional-intelligencehttp://curiosity.discovery.com/question/outward-emotional-intelligencehttp://www.experts123.com/q/what-would-be-some-disadvantages-of-a-person-lacking-emotional-intelligence.htmlhttp://ezinearticles.com/?7-Real-Life-Benefits-of-a-High-Emotional-Intelligence&id=4725969http://ezinearticles.com/?7-Real-Life-Benefits-of-a-High-Emotional-Intelligence&id=4725969http://ezinearticles.com/?7-Real-Life-Benefits-of-a-High-Emotional-Intelligence&id=4725969http://ezinearticles.com/?7-Real-Life-Benefits-of-a-High-Emotional-Intelligence&id=4725969http://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&ved=0CDYQFjAC&url=http%3A%2F%2Fezinearticles.com%2F%3F7-Real-Life-Benefits-of-a-High-Emotional-Intelligence%26id%3D4725969&ei=Ltx_T_HPM8fQrQen2OSFBg&usg=AFQjCNEXEeccMbBAkyoyxVAoK7rJrC3Kcwhttp://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&ved=0CDYQFjAC&url=http%3A%2F%2Fezinearticles.com%2F%3F7-Real-Life-Benefits-of-a-High-Emotional-Intelligence%26id%3D4725969&ei=Ltx_T_HPM8fQrQen2OSFBg&usg=AFQjCNEXEeccMbBAkyoyxVAoK7rJrC3Kcwhttp://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&ved=0CDYQFjAC&url=http%3A%2F%2Fezinearticles.com%2F%3F7-Real-Life-Benefits-of-a-High-Emotional-Intelligence%26id%3D4725969&ei=Ltx_T_HPM8fQrQen2OSFBg&usg=AFQjCNEXEeccMbBAkyoyxVAoK7rJrC3Kcwhttp://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&ved=0CDYQFjAC&url=http%3A%2F%2Fezinearticles.com%2F%3F7-Real-Life-Benefits-of-a-High-Emotional-Intelligence%26id%3D4725969&ei=Ltx_T_HPM8fQrQen2OSFBg&usg=AFQjCNEXEeccMbBAkyoyxVAoK7rJrC3Kcwhttp://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&ved=0CDYQFjAC&url=http%3A%2F%2Fezinearticles.com%2F%3F7-Real-Life-Benefits-of-a-High-Emotional-Intelligence%26id%3D4725969&ei=Ltx_T_HPM8fQrQen2OSFBg&usg=AFQjCNEXEeccMbBAkyoyxVAoK7rJrC3Kcwhttp://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&ved=0CDYQFjAC&url=http%3A%2F%2Fezinearticles.com%2F%3F7-Real-Life-Benefits-of-a-High-Emotional-Intelligence%26id%3D4725969&ei=Ltx_T_HPM8fQrQen2OSFBg&usg=AFQjCNEXEeccMbBAkyoyxVAoK7rJrC3Kcwhttp://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&ved=0CDYQFjAC&url=http%3A%2F%2Fezinearticles.com%2F%3F7-Real-Life-Benefits-of-a-High-Emotional-Intelligence%26id%3D4725969&ei=Ltx_T_HPM8fQrQen2OSFBg&usg=AFQjCNEXEeccMbBAkyoyxVAoK7rJrC3Kcwhttp://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CDUQFjAA&url=http%3A%2F%2Feqi.org%2Fsigns.htm&ei=1O1_T9zIBInXrQfJmNzpBQ&usg=AFQjCNHTrbJAEJuh7-nxUxt7ar9CEZX77Q&sig2=rdENWgiujs--e3UqLVM-DAhttp://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CDUQFjAA&url=http%3A%2F%2Feqi.org%2Fsigns.htm&ei=1O1_T9zIBInXrQfJmNzpBQ&usg=AFQjCNHTrbJAEJuh7-nxUxt7ar9CEZX77Q&sig2=rdENWgiujs--e3UqLVM-DAhttp://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CDUQFjAA&url=http%3A%2F%2Feqi.org%2Fsigns.htm&ei=1O1_T9zIBInXrQfJmNzpBQ&usg=AFQjCNHTrbJAEJuh7-nxUxt7ar9CEZX77Q&sig2=rdENWgiujs--e3UqLVM-DAhttp://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CDUQFjAA&url=http%3A%2F%2Feqi.org%2Fsigns.htm&ei=1O1_T9zIBInXrQfJmNzpBQ&usg=AFQjCNHTrbJAEJuh7-nxUxt7ar9CEZX77Q&sig2=rdENWgiujs--e3UqLVM-DAhttp://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CDUQFjAA&url=http%3A%2F%2Feqi.org%2Fsigns.htm&ei=1O1_T9zIBInXrQfJmNzpBQ&usg=AFQjCNHTrbJAEJuh7-nxUxt7ar9CEZX77Q&sig2=rdENWgiujs--e3UqLVM-DAhttp://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CDUQFjAA&url=http%3A%2F%2Feqi.org%2Fsigns.htm&ei=1O1_T9zIBInXrQfJmNzpBQ&usg=AFQjCNHTrbJAEJuh7-nxUxt7ar9CEZX77Q&sig2=rdENWgiujs--e3UqLVM-DAhttp://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CDUQFjAA&url=http%3A%2F%2Feqi.org%2Fsigns.htm&ei=1O1_T9zIBInXrQfJmNzpBQ&usg=AFQjCNHTrbJAEJuh7-nxUxt7ar9CEZX77Q&sig2=rdENWgiujs--e3UqLVM-DAhttp://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CDUQFjAA&url=http%3A%2F%2Feqi.org%2Fsigns.htm&ei=1O1_T9zIBInXrQfJmNzpBQ&usg=AFQjCNHTrbJAEJuh7-nxUxt7ar9CEZX77Q&sig2=rdENWgiujs--e3UqLVM-DAhttp://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&ved=0CDYQFjAC&url=http%3A%2F%2Fezinearticles.com%2F%3F7-Real-Life-Benefits-of-a-High-Emotional-Intelligence%26id%3D4725969&ei=Ltx_T_HPM8fQrQen2OSFBg&usg=AFQjCNEXEeccMbBAkyoyxVAoK7rJrC3Kcwhttp://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&ved=0CDYQFjAC&url=http%3A%2F%2Fezinearticles.com%2F%3F7-Real-Life-Benefits-of-a-High-Emotional-Intelligence%26id%3D4725969&ei=Ltx_T_HPM8fQrQen2OSFBg&usg=AFQjCNEXEeccMbBAkyoyxVAoK7rJrC3Kcwhttp://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&ved=0CDYQFjAC&url=http%3A%2F%2Fezinearticles.com%2F%3F7-Real-Life-Benefits-of-a-High-Emotional-Intelligence%26id%3D4725969&ei=Ltx_T_HPM8fQrQen2OSFBg&usg=AFQjCNEXEeccMbBAkyoyxVAoK7rJrC3Kcwhttp://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&ved=0CDYQFjAC&url=http%3A%2F%2Fezinearticles.com%2F%3F7-Real-Life-Benefits-of-a-High-Emotional-Intelligence%26id%3D4725969&ei=Ltx_T_HPM8fQrQen2OSFBg&usg=AFQjCNEXEeccMbBAkyoyxVAoK7rJrC3Kcwhttp://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&ved=0CDYQFjAC&url=http%3A%2F%2Fezinearticles.com%2F%3F7-Real-Life-Benefits-of-a-High-Emotional-Intelligence%26id%3D4725969&ei=Ltx_T_HPM8fQrQen2OSFBg&usg=AFQjCNEXEeccMbBAkyoyxVAoK7rJrC3Kcwhttp://ezinearticles.com/?7-Real-Life-Benefits-of-a-High-Emotional-Intelligence&id=4725969http://ezinearticles.com/?7-Real-Life-Benefits-of-a-High-Emotional-Intelligence&id=4725969http://www.experts123.com/q/what-would-be-some-disadvantages-of-a-person-lacking-emotional-intelligence.htmlhttp://curiosity.discovery.com/question/outward-emotional-intelligencehttp://curiosity.discovery.com/question/outward-emotional-intelligencehttp://www.unh.edu/emotional_intelligence/ei%20Measuring%20EI/eiMeasure%20success%20without%20high%20ei.htmhttp://www.lucidpages.com/intel.htmlhttp://www.lucidpages.com/intel.htmlhttp://www.uncommonforum.com/viewtopic.php?t=56335http://www.wikihow.com/Improve-Emotional-Intelligencehttp://www.teachingexpertise.com/articles/emotional-intelligence-helps-transition-2383http://www.glassdoor.com/Reviews/Employee-Review-Intellectual-Ventures-RVW888260.htmhttp://www.wisegeek.com/what-is-emotional-intelligence.htmhttp://www.mhs.com/product.aspx?gr=io&prod=eqi&id=resourceshttp://www.unh.edu/emotional_intelligence/ei%20Measuring%20EI/eiMeasure%20success%20without%20high%20ei.htmhttp://www.unh.edu/emotional_intelligence/ei%20Measuring%20EI/eiMeasure%20success%20without%20high%20ei.htm


37/37

37

emotionalintelligence-140209082105-phpapp02.pdf

Documents

Transcript of emotionalintelligence-140209082105-phpapp02.pdf