I. P. Narang

IntelligenceIntelligence general mental capability involving ability to reason, plan, solve problems, think abstractly, comprehend complex ideas, learn quickly and learn from experience.

Concept of

Multiple Intelligence

Intelligence

Spatial

Musical

Linguistic

Emotional

Naturalist

Logical-mathematical*Kinesthetic

Multiple Intelligences

Ramanujam

Logical-mathematical

A Musical Genius

Mozart

Spatial

Monalisa

Leonardo Da Vinci

Charlie Chaplin

Kinesthetic

Naturalist

Charles Darwin

Emil Crest

Linguistic

Emotional Intelligence

Emotional Intelligence “Emotional Intelligence

Sets Apart Good Leaders”

IQ meansIntelligence Quotient

EQ meansEmotional Quotient

EI meansEmotional Intelligence

What is Emotional Intelligence

(EI)?The ability to…

Understand the needs and feelings of oneself and other people.

Manage one’s own feelings.

Respond to others in appropriate ways.

EIDefinitions….

Emotional Intelligence also called EI and often measured as an emotional intelligence quotient (EQ) describes an ability, capacity or skill to assess and manage the emotions of one’s self, of others and of groups.

Emotional Intelligence as the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions.

Salovey & Mayer 1090

Basic Emotions

Anger

Sadness

Surprise

Fear

Joy

Love

Disgust

Anger

Secondary Emotion FuryTertiary Emotions wrath bitterness loathing resentment hate

Secondary Emotion IrritationTertiary Emotions agitation aggravation grouchiness

Secondary Emotion DisgustTertiary Emotions revulsion contempt

IQ

EQ

Research shows that IQ can helpYou to be successful to the extent of 20 percent only in life. The rest of 80 percent success depends on your EQ.

IQ V/S EQIntelligent Quotient v/s Emotional

Quotient

IQ EQ

Head Heart

ThinkingPart

Feeling Part

“Human actions can never…. be accounted for by reason, but recommend themselves entirely to the sentiments”

-David Hume

“ I can calculate the motions of the heavily bodies but not the madness of people”

-Sir Isaac Newton

Testosterone

Cortisone

“Amygdala” To Get At Emotions

EIEmotionally skilled managers should learn:

Emotional Competency

Emotional Maturity

Emotional Sensitivity

Tackling Emotional Upsets

High Self Esteem

Handling Egoism

Handling Inferiority Complex

I. Emotional Competency

Self –Awareness

Developing Others

Delaying Gratification

Adaptability and Flexibility

II. Emotional Maturity

III. Emotional SensitivityUnderstanding Threshold of Stimulation

Empathy

Improving Interpersonal Relations

Communicability of Emotions

“If only I had better friends.....”“If only I had been handsome/beautiful…..”“If only I had been born rich…..”“If only I had good contacts…..”“If only I had a different job…..”“If only I had born in a different country…..”“If only I had married someone else…..”

Characteristics of a low EQ person

Characteristics of a high E.Q. PersonA time to be aggressive and a time to be passive,A time to wait and time to watch,A time to be together and a time to be alone,A time to fight and a time to love,A time to work and a time to play,A time to cry and a time to laugh,

Characteristics of a high I.Q. PersonA time to confront and a time to withdraw,A time to speak and a time to be silent,A time to be a lion and a time to be a lamb,A time to climb and a time to rest,A time to be fierce and a time to be docile

Nine Strategies for Promoting EI1. Taking the time for mindfulness.2. Recognizing and “naming emotions”.3. Understanding the causes of feelings.4. Differentiating between emotions and

need to take action.5. Preventing depression through

“learned optimism”.6. Managing anger through “learned

behavior” or “distraction techniques”

7. Using “gut feelings” in decision making

8. Developing “listening skills”.9. Listening for the lessons of feelings.

High on EQ

Emotions and Health Spontaneous Regression Psychosomatic Ailments

Thank You