Emotional Intelligence Training

~ (11lshy0 t-s j~Eg 0 J(I) gt0 Iii ~ c= - 0 00 (1)(11 0l 0 0 Ot) c~e

Q) (1)0cC l 00 C (I) gt1tIshyEE

ti~ Q)tIlc (I)(I) til til l e jJ -sect1l f5 =liiltc

(1)Et O10shyltcgEo ltC(I)

t 6E deg0ltI c 0t _ Cltll - til

~E o li00

Suggested Training Formats

Suggested formats are simply designed to give you some idea of how to usecombine the exercises depending on your learning objectives I would strongly suggest that you vary the formats depending on the makeup of the group Also supplement the formats with videos and other learning aids that support your objectives

A-INTRODUCTION TO EQ-1f2 DAY

Objecti~ This session is designed as a primer to introduce some basic concepts of emoshytional intelligence It is designed for leaders at any level who would like to learn more about how emotions impact the workplace The participant vJill

1 Learn that emotions are an integral part of everyones work experience and are impacted by the leader

2 Learn about the impact between emotions and productivity and quality

3 Explore how and why the leader should find reasons to express gratitude in the workplace

4 Learn how to create a positive team environment through visuals

Icebreaker ActivityIntroductions 15 min

EO 1 Champion or Chump 40 min

EO 15 AGrateful Heart 40 min

EO 16 Gifts 40 min

Break 15 min

EO 50 The Power of Pictures 50 + 10 min per person

Wrap-Up Summary 15 min

FORMAT B-EQ ESSENTIAL5-1 DAY

Obje~~iye~ This one-day workshop gives leaders some basic information about how emoshytions impact the workplace It also explores how the leaders emotions impact his or her

Lynn Adele B Emotional Intelligence Activity Book 50 Activitiesor Promoting EQ at Work Saranac Lake NY USA AlviACOlvi 2001 p II httpsiteebrarycomlibbcbucharestDocid~10 120179ampppg=21

J 1_ Os sCl

~~ Egshy lt)

eltlgt 0 c (II (II lt)

c= - Co 00

B~ 1 0 0 om Ql Eiraquo lt1gt0CIc 3 00c ltIgt

~ EE -c~ ltIgt t) ( ltIgt ltIgt IJl t) 3

~~ co ClQ)

C () -gtC - ltIgtlt

lt1gtEc

8~ lt3Eo lt ltIgt5

oS 00Nj c 0s _ Clt) shy middotsIJl

0 0lt1gtUQ

The Emotional Intelligence Activity Book

work team and equips the leader with some guidelines for addressing hisher emotions in the workplace The participant will


2 Learn the connection between emotions and productivity and quality

3 Lean how and why the leader should find reasons to express gratitude in the workplace

4 Identify his or her emotions in the workplace and the impact the emotions have on his or her team

5 Develop guidelines for expressing emotions that contribute to the overall producshytivity and quality of the team



EO 4 Rank Order Your Employees 50 min

Break 15 min

EO 3 Adding Fuel to the Importance Meter 55 min

Lunch


EO 16 Gifts 40 min

Break 15 min

EO 9 Coming Through 85 min


FORMAT C-EQ STRATEGIES-2 DAYS

Objectives This two-day workshop gives leaders the basic groundwork about how emotions impact the workplace It also explores how the leaders emotions impact his or her work team and equips the leader with some guidelines for addressing hisher emotions in the workplace In addition this workshop helps leaders to discover their core purpose and vision as it relates to being a leader The participant will


2 Learn that emotions impact productivity and quality output

3 Discover how and why the leader should find reasons to express gratitude in the workplace

4 Learn how to identify his or her emotions in the workplace and the impact the emotions have on his or her team

Lynn Adele B Emotional Intelligence Activity Book 50 Activitiesor Promoting EQ at Work Saranac Lake NY USA AAIACOM 2001 p 12 httpsite ebrary comlliblbcbucharestIDocid= 101201 79ampppg=22

j I Oc cOl

j~ Esectshy C)

211gt gt-C c ttl 0) lt)

c= - 0 00 Q) ttl ltgt I 0 0eeloJ IIgt IIgt 11gt0 ac 1 00 c IIgt gt-Ij0) shy

isect -d~ IIgt IIIc 0)lt3) III (I) I (l)J co ClIIgt

OJ 0 - gtlt-IIgt laquo

0)ie OOclaquoI io laquoIIgt c

OE 00N c 0e _ Ollll - III

lgt E0 0lt3)00


5 Develop guildelines for expressing emotions that contribute to the overall producshytivity and quality of the team

6 Explore his or her fundamental beliefs and values about leadership that drive his her workplace behavior

7 Evaluate which beliefs and values contribute positively and negatively to his or her leadership approach

Day 1

Icebreaker ActivityIntroductions

EO 1

EO 2

EO 3

Lunch

EQ 15

EQ 16

Break

EQ 9

Champion or Chump

Importance Meter

Adding Fuel to the Importance Meter

AGrateful Heart

Gifts

Coming Through

Wrap-Up Summary

Day 2

EO 28

EO 8

Break

EO 29

EQ 30

Lunch

EO 24

Break

EQ 48

Great Vision

Music of Our Workplace

My Vision

Inspiring Words

Take a Stand

Your Leadership Coat of Arms

Wrap-Up Summary

20 min

40 min

65 min

55 min

40 min

40 min

15 min

85 min

15 min

50 min

140 min

15 min

30 min

40 min

45 min

15 min

40 min +5 min per person

15 min

Focus participants on only one aspect of vision-their vision for the type of team and culture that they would like to create within their work units

Lynn Adele B Emotional Intelligence Activity Book 50 Activitiesfor Promoting EQ at Work Saranac Lake NY USA AMACOM 2001 p ]3

httpsileebrarycomllibbcbucharestIDocid~10120179ampppg=23

j - J_Occ0Ishyj

E8 faagt raquoQc (( (( U c= - 0 Co Ql nJ U J 0 c 2~c) I ~ Q)c _ lcc 0Cc agt iUl 2E ~

Co agt Ulc Q) Q) Ul Ul J Q) -Ul

10 ~ ~ ~ laquo ~

2c

8 11 laquog 20 laquo agt 5

OE deg0N c 0c _ 011) - I)

E c o agt Uo

Lynn Adele B Activity Book 50 ActivitiesJor Promoting EQ at Work Saranac Lake NY USA 2001 p 14 httpilsiteebrarycomUblbcbucharestiDocidI 0 120 179ampppg= 24

~ I 0lt ltCI

j~ Eo 0 2 agt gt-0 I co co 0 c - 0 Co agt co o I 0 C o()

0gt agt agt agtC 01 1 0C I agt gt-t ~E raquo

Co agt ( agt agt I ~ =J 10 CIagt i 0 -gtlt-agt laquo shyraquo iil o~uo laquoI iio laquoagt

5oE deg0No I 0l _

-CI gtmiddotE 0 o agt Uo

Champion or Chump

I EO TARGET

Self-Awareness and Control

Empathy

Social Expertness

Personal Influence

Mastery of Vision

OBJECTIVES

bull To help participants become familiar with the past feelings that certain leaders fostered

bull To determine exactly what those leaders did to foster certain feelings

ESTIMATED TIME

40 minutes

MATERIALS

Emotional Intelligence Exercise 1

RISKDIFFICULTY

Medium

COACHING TIPS FOR COACHITRAINER

This EO activity is designed to help participants realize the impact that the leader has on the follower By reaching back into our memories of both positive and negative examples in our own work life leaders can become sensitive to the power they have to influence and foster work environments This EO activity will build self-awareness by examining the individuals emotional environment

Use this activity to begin a discussion of how significant it is for leaders to give followers a sense of importance and significance

Lynn Adele B Emotional Intelligence Activity Book 50 Activitiesor Promoting EQ at Work Saranac Lake NY USA AMACOM 2001 P 15 httpsiteebrarycomlibbcbucharestDocid~10120179ampppg~25

TRAINERSCOACHS NOTES

it ll ~1

t0)shy

~ ~ E 0 )

2(1) gt0 t til (1) )

a Co (I) (1) u l 0 C OClloilu (I)Ca t l 0C t CI)

gt~

~sect (1)

Co

~1Il (1)111 1IIl CI)

~e 10 ~~ -gtlt-(I)lt

(1) t O ()0

~5 lt~ bECo N~ t 0t _ 0)111 middotc gtE0 o CI) ()0


APPROXIMATE TIME

1 Overview

A Explain to the individual or group that in order to gain high productivity high creativity or high Quality workers must believe that what they do is important For most people if they believe the task they are doing is not important it is difficult if not impossible to give their full degree of commitment to that task

B Also explain to the group that not only the task must feel valued and Significant but the person doing the task must also feel valued in order to bring out the best performance In addition to the task being imporshytant it is your job as leaders to create the kind of environment that also helps foster a sense of importance in the people doing the job

1 minute

2 Objective

The purpose of this exercise is to help you remember from your own storeshyhouse of information and knowledge times when a leader helped create asense of significance or importance in you In addition this exercise will also help you remember times when you did not feel significant or important and the impact that had on your desire to work to your full potential

1 minute

3 Give Directions

A Give participants Exercise 1

B Ask the participants to complete the table on the page by filling in speshycific examples of when they felt like a champion or like a chump Ask them to think about specific bosses they have had and what exactly those bosses did to foster feelings of being a champion or chump

C Tell the participants to focus on actions that the boss took related to making them and their work feel important and significant

D Give the group or the individual some examples

Examples of champion actions

bull I was told about the increased workload before I heard it from the grapevine

bull She always makes eye contact with me at staff meetings

bull She told the GM about my work Examples of chump actions

bull He didnt tell me they were going to phase out my unit I heard it from the janitor

bull She never asks about my projects or tasks unless there is some time at the end of the meeting

3 minutes

Adele B Emotional Intelligence Activity Book 50 Activitiesfor Promoting EQ at Work Lake NY USA AMACOM 2001 p 16

htlpllsiteebrary comiliblbcbucharestlDocid= 10120 179ampppg=26

Lynn Adele B Emotional Intelligence Activity Book 50 Activitiesfor Promoting EQ at Work Saranac Lake NY USA AAIACOM 2001 P 17 httpsiteebrary comiliblbcbucharestlDocid= I 0 120 I 79ampppg= 27

t 1shyOrrC) ~ i ~ gt-Egshyo ()

2Q)

gt-0 s 11l 11l () s= - Ctic Q) 11l () o I 0 0 O()

ai Q) o o Q) Q)O oc 1

gal ~ 2E -c~ ~ 81 Q) () () I Q) oshy()rrc g ~ -)(-Q)laquo

Q)2r Oualaquo I20shylaquo-Q)r ~E deg0NJ s r _-C)()0

- ()

cgte o Q)Uc

Champion or Chump

bull When I suggested an improvement he way we have other priorities He didnt even listen to my suggestion

E Encourage the participants to think about both verbal and nonverbal messages that they have received

F Ask participants to complete the worksheet Stay available to answer 12 minutes questions

4 Debrief the exercise with the following questions 20 minutes A What feelings did you have when your boss practiced champion acshy

tions

B What feelings did you have when your boss practiced chump actions

C Do you think these activities had any impact on your productivity What about your creativity

--

~ -I OstCl t t

~~ Eo 0

Eogt gt0 I Ol til U

=a 00 (l) Ol 0 I 0 0 ocnoi (l) Clgt 0)0 II _l 00c 0gt

~~ EE -o~ 0) flc 0) Clgt flfl I e toClO) () - gtlt lt-0)

(j

Et C 00 laquoIEo laquo 0)pound

( E 00N I t-0_ Clfl - fl

~sect o 0) 00


I f I I

Emotional Intelligence Exercise 1 As you think about your past work experiences when did you feel like a champion and when did you feel like a chump Think about specific actions your boss took that contributed to your sense of importance or your lack of it Some champion examples might be He invited me to the morning meeting she told me about the increased load before I heard it from the grapeshyvine she always makes eye contact with me at a staff meeting she told the GM about my work Some chump examples might be She never looks at me in a meeting but she addresses everyone else with her eye contact he didnt tell me there was a major layoff coming I learned it from the janitor she never asks about my projects or tasks until the end of the meeting when I suggested an improvement he quickly said uno way we have other priorities

Lynn Adele B Emotional Intelligence 50 Activitiesor Promoting EQ at Work Saranac Lake AT [JSA AMACO]If 2001 P httpsiteebrarycomlliblbcbucharestIDocid=l0120179ampppg=28

middotlmiddotmiddotj(middotmiddotmiddotmiddotmiddot~ ~))

-I~~ Importance Meter

~ I Occen ~~ E g ~ lt)

EQ) gt-0 I CII CII lt)

a Co Q) CII lt) ~ I 0 C bull 000 5gt ~ ~ Q) Q)CQI 1 00 I Q) gt-tCIIshytE ri~ Q) I)c Q) Q) I) 1)1Q) ~

~cQenQ)t f)_gtlt-Q)laquo

Q)tc Ol0shylaquogto laquoQ)pound

oS deg0ltI I 0c _ 011) - I)

E o~ o Q)00

EQTARGET


Empathy

Social Expertness

Personal Influence

Mastery of Vision

bull

OBJECTIVES

bull To help participants recognize that they may unintentionally give different messages to their people regarding the importance of their job or task

bull To visually represent where to place efforts in order to improve the level of importance that people experience in the workplace

ESTIMATED TIME

65 minutes


Low


This EQ activity is designed to help leaders know exactly where they must place their efforts in order to heighten their staffs sense of importance The visual representation is a strong way

Adele B Emotional Intelligence Activity Book 50 Activities for Promoting EQ at Work Lake NY USA AlvlACOM 2001 p 19

htlpllsUeebrarycomIUblbcbuchareslIDocid~10 120 179ampppg~29

~ - 1 orr0l t c ~raquoEgshyo ()

Ol raquo0 I aI aI () S 5 00 Ol aI () 1 0 0 om 0) Ol Ol OlO 01 _1 00 c Ol

~l iE -ci~ Ol f)i Ol Ol f)f)1 Ol- Jlol ro OlOl () -x - (1)

lt (1)

ir Ouo lt1io ltOl5

o E 00N I 0r _ Olf) - f)

~~ o Ol uo


to recognize how different employees may feel in regard to their sense of importance and significance in the work unit

This activity will encourage leaders to regard followers as individuals Also it will help leaders know what to give each follower so that they can do their best

Leaders with high EQ have highly developed radar that helps them to sense the feelings and perspectives of others This exercise helps develop that radar by asking the participant to imagine things from the employees perspective

It is common for participants to offer rationalizations as to why an employees Importance Meter might be low It is critically important for you to reinforce that this exercise is about empathy to see it from the employees perspective Therefore any rationalizations will intershyfere with the leaders ability to empathize

Lynn Adele B Emotional Intelligence Activity Book 50 Activittesfor Promoting EQ at Work Saranac Lake NY USA AMACOAl 2001 P 20 httpsiteebrarycomlliblbcbucharestiDoc id= 101201 79ampppg=30

~ ~ I OssCl shy3 ~ Eo 0

$Ql raquoC ~ ~ t _ 0 00 (I) til 0 I 0 0 Of) ol Ql (I) QlO c t l 00 t (I)

~ll iE ri~ Ql

c gj Ii

VI I

I llJ sa 1 B _)( -(I)

laquo Q)

is O0shylaquogio laquoQ)

s ~E ~g t 0s _ClVl - VI

~~ o Q) 00

Importance Meter


APPROXIMATE TIME

1 Overview 2 minutes A Explain to the individual or group that it is possible to give certain indishy

viduals or tasks higher priority and importance in the workplace Without realizing this leaders may unintentionally create negative caste feelings that divide the work group Each day you are given multiple opportunishyties to either confirm or negate the importance of our employees work For example if we pay close attention to one person and little to another this could be interpreted as seeing the work of the second person as unimportant

B Also explain that as a leader it is important to manage how much sigshynificance you place on the work of your people It is also important to strive for a sense that all work is important Whether the person is the janitor or the CEO they should be made to believe that their work is significant

2 Objective 1 minute

The purpose of this exercise is to think about each person who works for you Then to demonstrate visually (1) how much importance you place on each persons task and (2) how much importance you place on each person doing the task

3 Give Directions 3

A Give the participants Exercise 2

B Ask the participants to list each person on their staff and write their name on the Ime to the left of the importance meter

C Ask the participants to consider what they do each day to help that person realize that heshe and hisher task are of importance

D Instruct the participants to draw a line on the meter to the right that would indicate the level of importance they give each person in their group

E As an example ask the group to consider things such as

(1) How often do you ask about their work

(2) Are their concerns about their job high on your priority list or low

(3) When was the last time you asked this person for an opinion about work

(4) Is this person first or last to hear from you about important developshyments in the workplace

F Coach the participants to be careful of rationalization Explain that ratioshynalizations will get in the way of empathy The trainer must model empa-

Lynn Adele B Emotional Intelligence Activity Book 50 Activitiesfor Promoting EQ at Work Saranac Lake NY USA AMACOM 2001 P 21 httpsiteebrarycomiliblbcbucharestIDoc id= JOJ 20179ampppg=3

i J Or rm i

l=fl sect 0 o U (1)gtJ3s laquoI laquoI U s= - C -oc (]) laquoI U J 0 -c bull e~cl (I) (])(])-oos J 0-0 t (]) gtlaquoI shy2E -ti~ (I) VIC (I)(]) VI VI l (]) shytIIJJrc Cl(])t () -)(-(])

lt (])

2r C ushylt-sect2clt(])

t tE deg0NJ= s 0r _ moo i ~ gtEc o (])Uc


during this discussion For example explain that you understand that the participants have many demands on and priorities for their time and that sometimes it is hard to give people the attention they would like to

G Ask the participants to complete the worksheet Stay available to answer 10-20 minutes questions

4 Debrief the exercise with the following questions 40 minutes A Are your employees filled up or running on empty

B Why did you place some peoples importance meter lower than others

C What influence do you think you have on a persons importance scale

D What actions do you think would increase apersons scale

E What actions do you think would lower a persons scale F What do you think would happen if all employees were running on

Empty G What do you think would happen if all employees were running on

Full H Besides your activities as the leader who else impacts apersons imporshy

tance scale

I Who else can you influence to help impact a persons importance scale positively

NOTE During the debriefing be sure to encourage the leader to realize that certain people may feel insignificant despite the leaders efforts Also encourage the leader to try to Influence the employees sense of importance and signifishycance Its the right thing to do even if the results are not the same with everyone OPTIONS If you are using ths exercise with a group break the participants in small groups of three or four Then on the flip chart list three or the debriefing questions listed above Ask each small group to discuss Questions

Lynn Adele B Emotional Intelligence Book 50 Activitiesor Promoting EQ at Work Saranac Lake NY US AMACOM 2001 P httpsiteebrwycomlliblbcbucharestlDoc id= J0 120 I 79ampppg= 3 2

--

~ -l_OrcOl t= ~~ Eo ltgtE (I)

gt-0c II II ltgt 5 00

is ~ I 0 0 om iii (I) (I)

QIOac -I 00c (I)

gt-II shy

ilE ~ (l)1J)i (I) (l)1J)IJ)I (I)

~ ro ~~ -x-(I)laquo

(1)ilc Olt)0laquo Iilo laquo(I)

f ~E deg0N c 0c _ ClIJ) i gt-E0 0(1)lt)0

Importance Meter

I I

EmotionaL Intelligence Exercise 2 If each of your employees had a gauge or indicator so that you could see the amount of importance you place on him or her in your workplace what would their indicator read Write each employees name to the left then draw a line marking the level of importance you give to each person on the gauge to the right Are your employees filled up or are they running on empty

Imparlal1ceE( Scale

i--

E~=~F~ Scale ~ I

I~ SmleE~jL bull F

~gt EI 1IIII0rlallCe Ff--- ~Scale

L~___ ______~_______

imparlance ~ FEjI~ ~Scale I t ~

~~T7A EZ mporlaltCe F

i Scale ~ L bull J

2a~FEI~ Scale i ~

E Importance Scale F

T0

Ei IfllJor((lIIa F ~ Scale ~ l __________~ ___ _

1--0~

E ~P FZ ~1I1IsCilie i_~___---

Lynn Adele B Emoiionallnlelligence Book 50 AClivitiesfor Promoting EQ at Work Saranac Lake NY USA AA1ACOM 200 P hltpsleebrary_comlibbcbucharesllDocid=1 0120 I 79ampppg= 33

~ -l 1shyOeeCl j~ esectshy (I

2tl) gtjjc (1l (1l (I

5 E 00tl) (1l (I I 0 0 e~oJ tl) tl) tl)Oac _I 00Ctl)

~ isect

-o~ () IIIi tl)tl) III III J I III 10 Cltl)

t ()

=~ lttl)

ie O Ojj ltJio lttl)

eshyE E deg0 J r -0e _ ClU)

Wi ~ gtEc o tll 00

Lyrm Adele B Emotional Intelligence Activity Book 50 ActiVitiesor Promoting EQ at Work Saranac Lake NY USA AAfACOAl 2001 p 24 htrplsite ebrary comliblbcbucharestIDocid= 101201 79ampppg=34

~ I OcJO) shyi gt e8 02(1) gt-i5 I III III 0 1 - 0 Oc (I) III 0 I 0 0 ocnai (I) (I) lt110

111

J 00 I (I)

gt-tl1Il shy~E

(I) Oc I) III ~ I) I) III III J I)

~~ J ~ lit 0 -x-I)lt

1)~J O ushylt-sect ~o lt I)

ceJ

deg0ltI I 0J _ 0) III - III

~~ o I)Uo

Adding FueL to the Importance Meter

SelfmiddotAwareness and Control

I Empathy

Social Expertness ------------------4

Personal Influence _----_--~----I

Mastery of Vision

I OBJECTIVES

bull To help participants recognize how each of their employees receive individual messages regarding the importance of their job or task

bull To help participants determine influence and leadership strategies that will increase peoshyples sense of importance

bull To increase the sense of relationshipbonding that will occur between leader and follower

ESTIMATED TIME

55 minutes

---_

MATERIALS


Low

r----------------------~--- ----~

COACHING TIPS

This EO activity is designed to help leaders identify specific ways to influence and inspire followers It is essential for each follower to feel valued The social expertness of leaders

Lynn Adele B Emolionallntelligence Activity Book 50 Activitiesfor Promoting EQ at Work Saranac Lake Ny USA AivfACOfll 2001 P 25 httpsiteebrarycomlliblbcbucharestIDocid=10120179ampppg=35

~ ll J_OsstIl i~ Esectshy 0 E(J) gt0 Cn rlt0

=5 Co (J)rlt o J 0 CeCl cJ (J) (J) (J)ccc J 0C t (J) gtjjrlt shyEsect -ci~ (J) Ulc (J) (J)Ul t) J (J)

~ cQtIl(J)

I () -gtlt-Q)

lt Q)

Es C ushylt-sectEo lt Q)

5 6 E 00N

~ 0s _ tilt) i ~

~E o Q)Uo


determines how well they can build bonds and influence followers Leaders who have this EO skill also know that this is a continual part of their leadership role

This exercise is aimed at generating concrete ideas to bolster peoples sense of importance related to the work they do It is important to coach the leaders to be as specific as possible The result of this exercise should be specific actions not vague expressions For example a good result would be I will stop by Marys desk and ask her about her ideas for the newsletter next week A poor result would be I will help Mary feel important The latter is too vague and has little chance of leading to any change on the part of the leader

Adele B Emotional Intelligence Activity Book 50 Activitiesor Promoting EQ at Work Lake NY USA AM4COlvi 2001 P 26

htlpsileebrarycom7ibbcbuchareslDocid~10] 201 79ampppg~36

~ J OJJC)

j~ ei 0

-E1ll raquocien 111 0

5~ CQIII 111 o I 0

C bull e~Q) III III 1llC ae 0Ce 1ll ~~

BE

-08 Illfl)c III

3Irl ~= l5J JQC)1llt t)

-gtlt-Illlt bull III

BJ O () shyltsectBQ ltIll

oE J

deg011 e 0J _ C)fl) - fl)

~sect o III()Q


TRAINERSCOACHS NOTES APPROXIMATE TIME

1 Overview 2 minutes

A Explain to the individual or group that emotional intelligence can be translated to behaviors on the job The leader with high emotional intellishygence acts in ways that influence followers Giving followers a strong sense of importance is essential to good leadership Explain that there is no set pattern for the leader to do this instead the leader must hand craft actions that will fuel a sense of importance in hisher employees Also explain that each employee is different and therefore will respond to different actions In order to get the fullest commitment possible from your employees as leaders you must find ways that help each employee to feel significant It is your role as the leader to add fuel to your employees I mportance Meter

2 Objective

The purpose of this exercise is to help you identify specific ways to influence and inspire your followers by bolstering their sense of importance The goal of this exercise is for you to come up with very concrete actions that you think will help your employees feel important because employees who feel important are more apt to be productive and creative However each employee is differshyent and therefore it will take different actions for each employee

1 minute

3 Give Directions A Give the participants Exercise 3 B Ask the participants to list each employees name on the worksheet

C After each employees name ask the participant to list a fevv specific actions that the participant could take to contribute to that persons sense of importance

D Instruct the participants to consider two types of actions

(1) Actions aimed at making the person feel valued and

(2) Actions aimed at making the persons tasks have value Especially spend some time considering some of the mundane tasks that emshyployees are asked to do Participants should ask themselves how they could bolster the importance of these tasks

E Give participants some examples and instruct them to be very specific Examples include

(1) I will talk to Mary next week about ideas for the newsletter

(2) I wi1 ask Joe to report on the improvements he has made to the operating system at the next staff meeting

(3) I will let Harriet know that acustomer is coming in next week and I

Lynn Adele B Emotionallntelligence Saranac Lake NY USA AMACOlt4 2001

50 Activities for Promoting EQ at Work

~ l oeeC)shyj

E8-u E(l) gt0 C eG eGo a Co (l) eG U l 0C 0(1)Ci) (l) (l)(l)C c c _l 0C C Q)

gtteG shyiE -o~ Q)tII ~ C)) Q) til til J Q)

$~ sect~ ()

-x-(l)lt0

Q)ie C ushy~~ lt(l)pound

bECoNJ c 0e shyC)tII C ~

ile o Q)

Uo


will ask her if she would be willing to give the customer an overview of the processing area

(4) At the next staff meeting I will let the staff know the status of the XYZ project in an adjacent department

F Ask participants to complete the worksheet Stay available to answer 15-20 minutes questions

G Ask participants to form ateam of four and share some examples of the 15 minutes actions that were written in the exercise Ask each grou pto share several actions that individuals wrote Be sure to coach for specific examples Also encourage participants to listen for ideas that might benefit some of the employees on their list and to add beneficial ones to their list

4 Debrief the exercise with the following questions 20 minutes A Give some examples of specific actions you wrote B Why is it important to come up with specific actions for each of your

employees

C What can you do to elevate mundane tasks

D What benefit do you derive from writing down specific actions you could take to bolster your employees sense of importance

E What benefit will you receive if you implement these actions

F What benefit will your employees receive if you implement these acshytions

G When do you intend to implement these actions

Lynn Adele B Emotional Intelligence Activity Book 50 Activitiesfor Promoting EQ at Work Saranac Lake biY U54 AlviACOlvl 2001 p 28 httpsiteebralycomllibbcbucharestIDocid=10 I20J79ampppg= 38

~ s_Oc cOl j~ E8 ()

2 III gt-0 c III III ()

S a Oc III III () 10 0 O()Qj Q) III Q)Occ 1 00 c Q) gt-tlt11shy

~E -d[ Q) fI)

~ III Illfl) fI)I Q) shyfl)J

eo 0lQ)

degC 0 -X-Illlaquo

bull 0 ~c OUshylaquog ~c laquoIll c

oE deg0N

cshy0sect iii - UI ~E c o Q) Uc


I I f

EmotionaL Intelligence Exercise 3 For each person on your staff write specific ways in which you could add fuel to their sense of importance What could you do that would contribute to peoples sense of importance What could you do to elevate even the most mundane tasks

E ~F(---- Scale ~mm ~

Lynn Adele B EmotIonal Intelligence ActIVity Book 50 Activitiesfor Promoting EQ at Work Saranac Lake NY USA AlvfACOM 200] P 29 httpsiteebrarycomlliblbcbucharestDocid=]0120 179ampppg= 39

~ I_ shyOc -52gti E8 u 24gt gtJ5 tns Ill s= - 0 004gt III J 0 0 o()

ai 4gt 4gt ltj)oas _J 00s lt1gt gtnsshyiEE

4gt 00

lt1gt IIIc 4gtltj)1IIVI I lt1gt

~~ c1i01ltj) ()

-X-ltj)lt lt1gtiEc

OUshylt-sectiEo lt4gt-5

6ECoN regs 0c _ 01 VI -E

VI

c o 4gtUo

Adele B Emottonallntelligence Activity Book 50 Activities for Promoting EQ at Work Lake NY USA AM4COll4 2001p30

httpsiteebrarycomlibbcbucharestDocid= 1 01201 79ampppg=40

J 1_ Os sCl

~~ Egshy lt)

eltlgt 0 c (II (II lt)

c= - Co 00

B~ 1 0 0 om Ql Eiraquo lt1gt0CIc 3 00c ltIgt

~ EE -c~ ltIgt t) ( ltIgt ltIgt IJl t) 3

~~ co ClQ)

C () -gtC - ltIgtlt

lt1gtEc

8~ lt3Eo lt ltIgt5

oS 00Nj c 0s _ Clt) shy middotsIJl

0 0lt1gtUQ


work team and equips the leader with some guidelines for addressing hisher emotions in the workplace The participant will


2 Learn the connection between emotions and productivity and quality

3 Lean how and why the leader should find reasons to express gratitude in the workplace

4 Identify his or her emotions in the workplace and the impact the emotions have on his or her team

5 Develop guidelines for expressing emotions that contribute to the overall producshytivity and quality of the team



EO 4 Rank Order Your Employees 50 min

Break 15 min

EO 3 Adding Fuel to the Importance Meter 55 min

Lunch


EO 16 Gifts 40 min

Break 15 min

EO 9 Coming Through 85 min


FORMAT C-EQ STRATEGIES-2 DAYS

Objectives This two-day workshop gives leaders the basic groundwork about how emotions impact the workplace It also explores how the leaders emotions impact his or her work team and equips the leader with some guidelines for addressing hisher emotions in the workplace In addition this workshop helps leaders to discover their core purpose and vision as it relates to being a leader The participant will


2 Learn that emotions impact productivity and quality output

3 Discover how and why the leader should find reasons to express gratitude in the workplace

4 Learn how to identify his or her emotions in the workplace and the impact the emotions have on his or her team

Lynn Adele B Emotional Intelligence Activity Book 50 Activitiesor Promoting EQ at Work Saranac Lake NY USA AAIACOM 2001 p 12 httpsite ebrary comlliblbcbucharestIDocid= 101201 79ampppg=22

j I Oc cOl

j~ Esectshy C)







lgt E0 0lt3)00





Day 1


EO 1

EO 2

EO 3

Lunch

EQ 15

EQ 16

Break

EQ 9

Champion or Chump

Importance Meter


AGrateful Heart

Gifts

Coming Through

Wrap-Up Summary

Day 2

EO 28

EO 8

Break

EO 29

EQ 30

Lunch

EO 24

Break

EQ 48

Great Vision


My Vision

Inspiring Words

Take a Stand


Wrap-Up Summary

20 min

40 min

65 min

55 min

40 min

40 min

15 min

85 min

15 min

50 min

140 min

15 min

30 min

40 min

45 min

15 min


15 min




j - J_Occ0Ishyj



10 ~ ~ ~ laquo ~

2c


OE deg0N c 0c _ 011) - I)

E c o agt Uo


~ I 0lt ltCI




5oE deg0No I 0l _


Champion or Chump

I EO TARGET


Empathy

Social Expertness

Personal Influence

Mastery of Vision

OBJECTIVES



ESTIMATED TIME

40 minutes

MATERIALS


RISKDIFFICULTY

Medium






it ll ~1

t0)shy

~ ~ E 0 )

2(1) gt0 t til (1) )


gt~

~sect (1)

Co

~1Il (1)111 1IIl CI)


(1) t O ()0



APPROXIMATE TIME

1 Overview



1 minute

2 Objective


1 minute

3 Give Directions











3 minutes





2Q)





- ()

cgte o Q)Uc

Champion or Chump





tions



--

~ -I OstCl t t

~~ Eo 0

Eogt gt0 I Ol til U



(j



~sect o 0) 00


I f I I











E o~ o Q)00

EQTARGET


Empathy

Social Expertness

Personal Influence

Mastery of Vision

bull

OBJECTIVES



ESTIMATED TIME

65 minutes


Low








lt (1)

ir Ouo lt1io ltOl5

o E 00N I 0r _ Olf) - f)

~~ o Ol uo









~ll iE ri~ Ql

c gj Ii

VI I

I llJ sa 1 B _)( -(I)

laquo Q)



~~ o Q) 00

Importance Meter


APPROXIMATE TIME






3 Give Directions 3












i J Or rm i


lt (])













tance scale




--




QIOac -I 00c (I)

gt-II shy


~ ro ~~ -x-(I)laquo



Importance Meter

I I


Imparlal1ceE( Scale

i--

E~=~F~ Scale ~ I

I~ SmleE~jL bull F


L~___ ______~_______



i Scale ~ L bull J

2a~FEI~ Scale i ~


T0


1--0~






~ isect


t ()

=~ lttl)



Wi ~ gtEc o tll 00



111

J 00 I (I)

gt-tl1Il shy~E




ceJ


~~ o I)Uo



I Empathy



Mastery of Vision

I OBJECTIVES




ESTIMATED TIME

55 minutes

---_

MATERIALS


Low

r----------------------~--- ----~

COACHING TIPS





~ cQtIl(J)

I () -gtlt-Q)

lt Q)


5 6 E 00N

~ 0s _ tilt) i ~

~E o Q)Uo






~ J OJJC)

j~ ei 0


5~ CQIII 111 o I 0


BE

-08 Illfl)c III




oE J


~sect o III()Q





2 Objective


1 minute












~ l oeeC)shyj



$~ sect~ ()

-x-(l)lt0



ile o Q)

Uo







employees







~ s_Oc cOl j~ E8 ()



~E -d[ Q) fI)


eo 0lQ)

degC 0 -X-Illlaquo


oE deg0N



I I f






4gt 00


~~ c1i01ltj) ()

-X-ltj)lt lt1gtiEc



VI

c o 4gtUo



j I Oc cOl

j~ Esectshy C)







lgt E0 0lt3)00





Day 1


EO 1

EO 2

EO 3

Lunch

EQ 15

EQ 16

Break

EQ 9

Champion or Chump

Importance Meter


AGrateful Heart

Gifts

Coming Through

Wrap-Up Summary

Day 2

EO 28

EO 8

Break

EO 29

EQ 30

Lunch

EO 24

Break

EQ 48

Great Vision


My Vision

Inspiring Words

Take a Stand


Wrap-Up Summary

20 min

40 min

65 min

55 min

40 min

40 min

15 min

85 min

15 min

50 min

140 min

15 min

30 min

40 min

45 min

15 min


15 min




j - J_Occ0Ishyj



10 ~ ~ ~ laquo ~

2c


OE deg0N c 0c _ 011) - I)

E c o agt Uo


~ I 0lt ltCI




5oE deg0No I 0l _


Champion or Chump

I EO TARGET


Empathy

Social Expertness

Personal Influence

Mastery of Vision

OBJECTIVES



ESTIMATED TIME

40 minutes

MATERIALS


RISKDIFFICULTY

Medium






it ll ~1

t0)shy

~ ~ E 0 )

2(1) gt0 t til (1) )


gt~

~sect (1)

Co

~1Il (1)111 1IIl CI)


(1) t O ()0



APPROXIMATE TIME

1 Overview



1 minute

2 Objective


1 minute

3 Give Directions











3 minutes





2Q)





- ()

cgte o Q)Uc

Champion or Chump





tions



--

~ -I OstCl t t

~~ Eo 0

Eogt gt0 I Ol til U



(j



~sect o 0) 00


I f I I











E o~ o Q)00

EQTARGET


Empathy

Social Expertness

Personal Influence

Mastery of Vision

bull

OBJECTIVES



ESTIMATED TIME

65 minutes


Low








lt (1)

ir Ouo lt1io ltOl5

o E 00N I 0r _ Olf) - f)

~~ o Ol uo









~ll iE ri~ Ql

c gj Ii

VI I

I llJ sa 1 B _)( -(I)

laquo Q)



~~ o Q) 00

Importance Meter


APPROXIMATE TIME






3 Give Directions 3












i J Or rm i


lt (])













tance scale




--




QIOac -I 00c (I)

gt-II shy


~ ro ~~ -x-(I)laquo



Importance Meter

I I


Imparlal1ceE( Scale

i--

E~=~F~ Scale ~ I

I~ SmleE~jL bull F


L~___ ______~_______



i Scale ~ L bull J

2a~FEI~ Scale i ~


T0


1--0~






~ isect


t ()

=~ lttl)



Wi ~ gtEc o tll 00



111

J 00 I (I)

gt-tl1Il shy~E




ceJ


~~ o I)Uo



I Empathy



Mastery of Vision

I OBJECTIVES




ESTIMATED TIME

55 minutes

---_

MATERIALS


Low

r----------------------~--- ----~

COACHING TIPS





~ cQtIl(J)

I () -gtlt-Q)

lt Q)


5 6 E 00N

~ 0s _ tilt) i ~

~E o Q)Uo






~ J OJJC)

j~ ei 0


5~ CQIII 111 o I 0


BE

-08 Illfl)c III




oE J


~sect o III()Q





2 Objective


1 minute












~ l oeeC)shyj



$~ sect~ ()

-x-(l)lt0



ile o Q)

Uo







employees







~ s_Oc cOl j~ E8 ()



~E -d[ Q) fI)


eo 0lQ)

degC 0 -X-Illlaquo


oE deg0N



I I f






4gt 00


~~ c1i01ltj) ()

-X-ltj)lt lt1gtiEc



VI

c o 4gtUo



j - J_Occ0Ishyj



10 ~ ~ ~ laquo ~

2c


OE deg0N c 0c _ 011) - I)

E c o agt Uo


~ I 0lt ltCI




5oE deg0No I 0l _


Champion or Chump

I EO TARGET


Empathy

Social Expertness

Personal Influence

Mastery of Vision

OBJECTIVES



ESTIMATED TIME

40 minutes

MATERIALS


RISKDIFFICULTY

Medium






it ll ~1

t0)shy

~ ~ E 0 )

2(1) gt0 t til (1) )


gt~

~sect (1)

Co

~1Il (1)111 1IIl CI)


(1) t O ()0



APPROXIMATE TIME

1 Overview



1 minute

2 Objective


1 minute

3 Give Directions











3 minutes





2Q)





- ()

cgte o Q)Uc

Champion or Chump





tions



--

~ -I OstCl t t

~~ Eo 0

Eogt gt0 I Ol til U



(j



~sect o 0) 00


I f I I











E o~ o Q)00

EQTARGET


Empathy

Social Expertness

Personal Influence

Mastery of Vision

bull

OBJECTIVES



ESTIMATED TIME

65 minutes


Low








lt (1)

ir Ouo lt1io ltOl5

o E 00N I 0r _ Olf) - f)

~~ o Ol uo









~ll iE ri~ Ql

c gj Ii

VI I

I llJ sa 1 B _)( -(I)

laquo Q)



~~ o Q) 00

Importance Meter


APPROXIMATE TIME






3 Give Directions 3












i J Or rm i


lt (])













tance scale




--




QIOac -I 00c (I)

gt-II shy


~ ro ~~ -x-(I)laquo



Importance Meter

I I


Imparlal1ceE( Scale

i--

E~=~F~ Scale ~ I

I~ SmleE~jL bull F


L~___ ______~_______



i Scale ~ L bull J

2a~FEI~ Scale i ~


T0


1--0~






~ isect


t ()

=~ lttl)



Wi ~ gtEc o tll 00



111

J 00 I (I)

gt-tl1Il shy~E




ceJ


~~ o I)Uo



I Empathy



Mastery of Vision

I OBJECTIVES




ESTIMATED TIME

55 minutes

---_

MATERIALS


Low

r----------------------~--- ----~

COACHING TIPS





~ cQtIl(J)

I () -gtlt-Q)

lt Q)


5 6 E 00N

~ 0s _ tilt) i ~

~E o Q)Uo






~ J OJJC)

j~ ei 0


5~ CQIII 111 o I 0


BE

-08 Illfl)c III




oE J


~sect o III()Q





2 Objective


1 minute












~ l oeeC)shyj



$~ sect~ ()

-x-(l)lt0



ile o Q)

Uo







employees







~ s_Oc cOl j~ E8 ()



~E -d[ Q) fI)


eo 0lQ)

degC 0 -X-Illlaquo


oE deg0N



I I f






4gt 00


~~ c1i01ltj) ()

-X-ltj)lt lt1gtiEc



VI

c o 4gtUo



~ I 0lt ltCI




5oE deg0No I 0l _


Champion or Chump

I EO TARGET


Empathy

Social Expertness

Personal Influence

Mastery of Vision

OBJECTIVES



ESTIMATED TIME

40 minutes

MATERIALS


RISKDIFFICULTY

Medium






it ll ~1

t0)shy

~ ~ E 0 )

2(1) gt0 t til (1) )


gt~

~sect (1)

Co

~1Il (1)111 1IIl CI)


(1) t O ()0



APPROXIMATE TIME

1 Overview



1 minute

2 Objective


1 minute

3 Give Directions











3 minutes





2Q)





- ()

cgte o Q)Uc

Champion or Chump





tions



--

~ -I OstCl t t

~~ Eo 0

Eogt gt0 I Ol til U



(j



~sect o 0) 00


I f I I











E o~ o Q)00

EQTARGET


Empathy

Social Expertness

Personal Influence

Mastery of Vision

bull

OBJECTIVES



ESTIMATED TIME

65 minutes


Low








lt (1)

ir Ouo lt1io ltOl5

o E 00N I 0r _ Olf) - f)

~~ o Ol uo









~ll iE ri~ Ql

c gj Ii

VI I

I llJ sa 1 B _)( -(I)

laquo Q)



~~ o Q) 00

Importance Meter


APPROXIMATE TIME






3 Give Directions 3












i J Or rm i


lt (])













tance scale




--




QIOac -I 00c (I)

gt-II shy


~ ro ~~ -x-(I)laquo



Importance Meter

I I


Imparlal1ceE( Scale

i--

E~=~F~ Scale ~ I

I~ SmleE~jL bull F


L~___ ______~_______



i Scale ~ L bull J

2a~FEI~ Scale i ~


T0


1--0~






~ isect


t ()

=~ lttl)



Wi ~ gtEc o tll 00



111

J 00 I (I)

gt-tl1Il shy~E




ceJ


~~ o I)Uo



I Empathy



Mastery of Vision

I OBJECTIVES




ESTIMATED TIME

55 minutes

---_

MATERIALS


Low

r----------------------~--- ----~

COACHING TIPS





~ cQtIl(J)

I () -gtlt-Q)

lt Q)


5 6 E 00N

~ 0s _ tilt) i ~

~E o Q)Uo






~ J OJJC)

j~ ei 0


5~ CQIII 111 o I 0


BE

-08 Illfl)c III




oE J


~sect o III()Q





2 Objective


1 minute












~ l oeeC)shyj



$~ sect~ ()

-x-(l)lt0



ile o Q)

Uo







employees







~ s_Oc cOl j~ E8 ()



~E -d[ Q) fI)


eo 0lQ)

degC 0 -X-Illlaquo


oE deg0N



I I f






4gt 00


~~ c1i01ltj) ()

-X-ltj)lt lt1gtiEc



VI

c o 4gtUo




it ll ~1

t0)shy

~ ~ E 0 )

2(1) gt0 t til (1) )


gt~

~sect (1)

Co

~1Il (1)111 1IIl CI)


(1) t O ()0



APPROXIMATE TIME

1 Overview



1 minute

2 Objective


1 minute

3 Give Directions











3 minutes





2Q)





- ()

cgte o Q)Uc

Champion or Chump





tions



--

~ -I OstCl t t

~~ Eo 0

Eogt gt0 I Ol til U



(j



~sect o 0) 00


I f I I











E o~ o Q)00

EQTARGET


Empathy

Social Expertness

Personal Influence

Mastery of Vision

bull

OBJECTIVES



ESTIMATED TIME

65 minutes


Low








lt (1)

ir Ouo lt1io ltOl5

o E 00N I 0r _ Olf) - f)

~~ o Ol uo









~ll iE ri~ Ql

c gj Ii

VI I

I llJ sa 1 B _)( -(I)

laquo Q)



~~ o Q) 00

Importance Meter


APPROXIMATE TIME






3 Give Directions 3












i J Or rm i


lt (])













tance scale




--




QIOac -I 00c (I)

gt-II shy


~ ro ~~ -x-(I)laquo



Importance Meter

I I


Imparlal1ceE( Scale

i--

E~=~F~ Scale ~ I

I~ SmleE~jL bull F


L~___ ______~_______



i Scale ~ L bull J

2a~FEI~ Scale i ~


T0


1--0~






~ isect


t ()

=~ lttl)



Wi ~ gtEc o tll 00



111

J 00 I (I)

gt-tl1Il shy~E




ceJ


~~ o I)Uo



I Empathy



Mastery of Vision

I OBJECTIVES




ESTIMATED TIME

55 minutes

---_

MATERIALS


Low

r----------------------~--- ----~

COACHING TIPS





~ cQtIl(J)

I () -gtlt-Q)

lt Q)


5 6 E 00N

~ 0s _ tilt) i ~

~E o Q)Uo






~ J OJJC)

j~ ei 0


5~ CQIII 111 o I 0


BE

-08 Illfl)c III




oE J


~sect o III()Q





2 Objective


1 minute












~ l oeeC)shyj



$~ sect~ ()

-x-(l)lt0



ile o Q)

Uo







employees







~ s_Oc cOl j~ E8 ()



~E -d[ Q) fI)


eo 0lQ)

degC 0 -X-Illlaquo


oE deg0N



I I f






4gt 00


~~ c1i01ltj) ()

-X-ltj)lt lt1gtiEc



VI

c o 4gtUo





2Q)





- ()

cgte o Q)Uc

Champion or Chump





tions



--

~ -I OstCl t t

~~ Eo 0

Eogt gt0 I Ol til U



(j



~sect o 0) 00


I f I I











E o~ o Q)00

EQTARGET


Empathy

Social Expertness

Personal Influence

Mastery of Vision

bull

OBJECTIVES



ESTIMATED TIME

65 minutes


Low








lt (1)

ir Ouo lt1io ltOl5

o E 00N I 0r _ Olf) - f)

~~ o Ol uo









~ll iE ri~ Ql

c gj Ii

VI I

I llJ sa 1 B _)( -(I)

laquo Q)



~~ o Q) 00

Importance Meter


APPROXIMATE TIME






3 Give Directions 3












i J Or rm i


lt (])













tance scale




--




QIOac -I 00c (I)

gt-II shy


~ ro ~~ -x-(I)laquo



Importance Meter

I I


Imparlal1ceE( Scale

i--

E~=~F~ Scale ~ I

I~ SmleE~jL bull F


L~___ ______~_______



i Scale ~ L bull J

2a~FEI~ Scale i ~


T0


1--0~






~ isect


t ()

=~ lttl)



Wi ~ gtEc o tll 00



111

J 00 I (I)

gt-tl1Il shy~E




ceJ


~~ o I)Uo



I Empathy



Mastery of Vision

I OBJECTIVES




ESTIMATED TIME

55 minutes

---_

MATERIALS


Low

r----------------------~--- ----~

COACHING TIPS





~ cQtIl(J)

I () -gtlt-Q)

lt Q)


5 6 E 00N

~ 0s _ tilt) i ~

~E o Q)Uo






~ J OJJC)

j~ ei 0


5~ CQIII 111 o I 0


BE

-08 Illfl)c III




oE J


~sect o III()Q





2 Objective


1 minute












~ l oeeC)shyj



$~ sect~ ()

-x-(l)lt0



ile o Q)

Uo







employees







~ s_Oc cOl j~ E8 ()



~E -d[ Q) fI)


eo 0lQ)

degC 0 -X-Illlaquo


oE deg0N



I I f






4gt 00


~~ c1i01ltj) ()

-X-ltj)lt lt1gtiEc



VI

c o 4gtUo



--

~ -I OstCl t t

~~ Eo 0

Eogt gt0 I Ol til U



(j



~sect o 0) 00


I f I I











E o~ o Q)00

EQTARGET


Empathy

Social Expertness

Personal Influence

Mastery of Vision

bull

OBJECTIVES



ESTIMATED TIME

65 minutes


Low








lt (1)

ir Ouo lt1io ltOl5

o E 00N I 0r _ Olf) - f)

~~ o Ol uo









~ll iE ri~ Ql

c gj Ii

VI I

I llJ sa 1 B _)( -(I)

laquo Q)



~~ o Q) 00

Importance Meter


APPROXIMATE TIME






3 Give Directions 3












i J Or rm i


lt (])













tance scale




--




QIOac -I 00c (I)

gt-II shy


~ ro ~~ -x-(I)laquo



Importance Meter

I I


Imparlal1ceE( Scale

i--

E~=~F~ Scale ~ I

I~ SmleE~jL bull F


L~___ ______~_______



i Scale ~ L bull J

2a~FEI~ Scale i ~


T0


1--0~






~ isect


t ()

=~ lttl)



Wi ~ gtEc o tll 00



111

J 00 I (I)

gt-tl1Il shy~E




ceJ


~~ o I)Uo



I Empathy



Mastery of Vision

I OBJECTIVES




ESTIMATED TIME

55 minutes

---_

MATERIALS


Low

r----------------------~--- ----~

COACHING TIPS





~ cQtIl(J)

I () -gtlt-Q)

lt Q)


5 6 E 00N

~ 0s _ tilt) i ~

~E o Q)Uo






~ J OJJC)

j~ ei 0


5~ CQIII 111 o I 0


BE

-08 Illfl)c III




oE J


~sect o III()Q





2 Objective


1 minute












~ l oeeC)shyj



$~ sect~ ()

-x-(l)lt0



ile o Q)

Uo







employees







~ s_Oc cOl j~ E8 ()



~E -d[ Q) fI)


eo 0lQ)

degC 0 -X-Illlaquo


oE deg0N



I I f






4gt 00


~~ c1i01ltj) ()

-X-ltj)lt lt1gtiEc



VI

c o 4gtUo











E o~ o Q)00

EQTARGET


Empathy

Social Expertness

Personal Influence

Mastery of Vision

bull

OBJECTIVES



ESTIMATED TIME

65 minutes


Low








lt (1)

ir Ouo lt1io ltOl5

o E 00N I 0r _ Olf) - f)

~~ o Ol uo









~ll iE ri~ Ql

c gj Ii

VI I

I llJ sa 1 B _)( -(I)

laquo Q)



~~ o Q) 00

Importance Meter


APPROXIMATE TIME






3 Give Directions 3












i J Or rm i


lt (])













tance scale




--




QIOac -I 00c (I)

gt-II shy


~ ro ~~ -x-(I)laquo



Importance Meter

I I


Imparlal1ceE( Scale

i--

E~=~F~ Scale ~ I

I~ SmleE~jL bull F


L~___ ______~_______



i Scale ~ L bull J

2a~FEI~ Scale i ~


T0


1--0~






~ isect


t ()

=~ lttl)



Wi ~ gtEc o tll 00



111

J 00 I (I)

gt-tl1Il shy~E




ceJ


~~ o I)Uo



I Empathy



Mastery of Vision

I OBJECTIVES




ESTIMATED TIME

55 minutes

---_

MATERIALS


Low

r----------------------~--- ----~

COACHING TIPS





~ cQtIl(J)

I () -gtlt-Q)

lt Q)


5 6 E 00N

~ 0s _ tilt) i ~

~E o Q)Uo






~ J OJJC)

j~ ei 0


5~ CQIII 111 o I 0


BE

-08 Illfl)c III




oE J


~sect o III()Q





2 Objective


1 minute












~ l oeeC)shyj



$~ sect~ ()

-x-(l)lt0



ile o Q)

Uo







employees







~ s_Oc cOl j~ E8 ()



~E -d[ Q) fI)


eo 0lQ)

degC 0 -X-Illlaquo


oE deg0N



I I f






4gt 00


~~ c1i01ltj) ()

-X-ltj)lt lt1gtiEc



VI

c o 4gtUo






lt (1)

ir Ouo lt1io ltOl5

o E 00N I 0r _ Olf) - f)

~~ o Ol uo









~ll iE ri~ Ql

c gj Ii

VI I

I llJ sa 1 B _)( -(I)

laquo Q)



~~ o Q) 00

Importance Meter


APPROXIMATE TIME






3 Give Directions 3












i J Or rm i


lt (])













tance scale




--




QIOac -I 00c (I)

gt-II shy


~ ro ~~ -x-(I)laquo



Importance Meter

I I


Imparlal1ceE( Scale

i--

E~=~F~ Scale ~ I

I~ SmleE~jL bull F


L~___ ______~_______



i Scale ~ L bull J

2a~FEI~ Scale i ~


T0


1--0~






~ isect


t ()

=~ lttl)



Wi ~ gtEc o tll 00



111

J 00 I (I)

gt-tl1Il shy~E




ceJ


~~ o I)Uo



I Empathy



Mastery of Vision

I OBJECTIVES




ESTIMATED TIME

55 minutes

---_

MATERIALS


Low

r----------------------~--- ----~

COACHING TIPS





~ cQtIl(J)

I () -gtlt-Q)

lt Q)


5 6 E 00N

~ 0s _ tilt) i ~

~E o Q)Uo






~ J OJJC)

j~ ei 0


5~ CQIII 111 o I 0


BE

-08 Illfl)c III




oE J


~sect o III()Q





2 Objective


1 minute












~ l oeeC)shyj



$~ sect~ ()

-x-(l)lt0



ile o Q)

Uo







employees







~ s_Oc cOl j~ E8 ()



~E -d[ Q) fI)


eo 0lQ)

degC 0 -X-Illlaquo


oE deg0N



I I f






4gt 00


~~ c1i01ltj) ()

-X-ltj)lt lt1gtiEc



VI

c o 4gtUo





~ll iE ri~ Ql

c gj Ii

VI I

I llJ sa 1 B _)( -(I)

laquo Q)



~~ o Q) 00

Importance Meter


APPROXIMATE TIME






3 Give Directions 3












i J Or rm i


lt (])













tance scale




--




QIOac -I 00c (I)

gt-II shy


~ ro ~~ -x-(I)laquo



Importance Meter

I I


Imparlal1ceE( Scale

i--

E~=~F~ Scale ~ I

I~ SmleE~jL bull F


L~___ ______~_______



i Scale ~ L bull J

2a~FEI~ Scale i ~


T0


1--0~






~ isect


t ()

=~ lttl)



Wi ~ gtEc o tll 00



111

J 00 I (I)

gt-tl1Il shy~E




ceJ


~~ o I)Uo



I Empathy



Mastery of Vision

I OBJECTIVES




ESTIMATED TIME

55 minutes

---_

MATERIALS


Low

r----------------------~--- ----~

COACHING TIPS





~ cQtIl(J)

I () -gtlt-Q)

lt Q)


5 6 E 00N

~ 0s _ tilt) i ~

~E o Q)Uo






~ J OJJC)

j~ ei 0


5~ CQIII 111 o I 0


BE

-08 Illfl)c III




oE J


~sect o III()Q





2 Objective


1 minute












~ l oeeC)shyj



$~ sect~ ()

-x-(l)lt0



ile o Q)

Uo







employees







~ s_Oc cOl j~ E8 ()



~E -d[ Q) fI)


eo 0lQ)

degC 0 -X-Illlaquo


oE deg0N



I I f






4gt 00


~~ c1i01ltj) ()

-X-ltj)lt lt1gtiEc



VI

c o 4gtUo



i J Or rm i


lt (])













tance scale




--




QIOac -I 00c (I)

gt-II shy


~ ro ~~ -x-(I)laquo



Importance Meter

I I


Imparlal1ceE( Scale

i--

E~=~F~ Scale ~ I

I~ SmleE~jL bull F


L~___ ______~_______



i Scale ~ L bull J

2a~FEI~ Scale i ~


T0


1--0~






~ isect


t ()

=~ lttl)



Wi ~ gtEc o tll 00



111

J 00 I (I)

gt-tl1Il shy~E




ceJ


~~ o I)Uo



I Empathy



Mastery of Vision

I OBJECTIVES




ESTIMATED TIME

55 minutes

---_

MATERIALS


Low

r----------------------~--- ----~

COACHING TIPS





~ cQtIl(J)

I () -gtlt-Q)

lt Q)


5 6 E 00N

~ 0s _ tilt) i ~

~E o Q)Uo






~ J OJJC)

j~ ei 0


5~ CQIII 111 o I 0


BE

-08 Illfl)c III




oE J


~sect o III()Q





2 Objective


1 minute












~ l oeeC)shyj



$~ sect~ ()

-x-(l)lt0



ile o Q)

Uo







employees







~ s_Oc cOl j~ E8 ()



~E -d[ Q) fI)


eo 0lQ)

degC 0 -X-Illlaquo


oE deg0N



I I f






4gt 00


~~ c1i01ltj) ()

-X-ltj)lt lt1gtiEc



VI

c o 4gtUo



--




QIOac -I 00c (I)

gt-II shy


~ ro ~~ -x-(I)laquo



Importance Meter

I I


Imparlal1ceE( Scale

i--

E~=~F~ Scale ~ I

I~ SmleE~jL bull F


L~___ ______~_______



i Scale ~ L bull J

2a~FEI~ Scale i ~


T0


1--0~






~ isect


t ()

=~ lttl)



Wi ~ gtEc o tll 00



111

J 00 I (I)

gt-tl1Il shy~E




ceJ


~~ o I)Uo



I Empathy



Mastery of Vision

I OBJECTIVES




ESTIMATED TIME

55 minutes

---_

MATERIALS


Low

r----------------------~--- ----~

COACHING TIPS





~ cQtIl(J)

I () -gtlt-Q)

lt Q)


5 6 E 00N

~ 0s _ tilt) i ~

~E o Q)Uo






~ J OJJC)

j~ ei 0


5~ CQIII 111 o I 0


BE

-08 Illfl)c III




oE J


~sect o III()Q





2 Objective


1 minute












~ l oeeC)shyj



$~ sect~ ()

-x-(l)lt0



ile o Q)

Uo







employees







~ s_Oc cOl j~ E8 ()



~E -d[ Q) fI)


eo 0lQ)

degC 0 -X-Illlaquo


oE deg0N



I I f






4gt 00


~~ c1i01ltj) ()

-X-ltj)lt lt1gtiEc



VI

c o 4gtUo






~ isect


t ()

=~ lttl)



Wi ~ gtEc o tll 00



111

J 00 I (I)

gt-tl1Il shy~E




ceJ


~~ o I)Uo



I Empathy



Mastery of Vision

I OBJECTIVES




ESTIMATED TIME

55 minutes

---_

MATERIALS


Low

r----------------------~--- ----~

COACHING TIPS





~ cQtIl(J)

I () -gtlt-Q)

lt Q)


5 6 E 00N

~ 0s _ tilt) i ~

~E o Q)Uo






~ J OJJC)

j~ ei 0


5~ CQIII 111 o I 0


BE

-08 Illfl)c III




oE J


~sect o III()Q





2 Objective


1 minute












~ l oeeC)shyj



$~ sect~ ()

-x-(l)lt0



ile o Q)

Uo







employees







~ s_Oc cOl j~ E8 ()



~E -d[ Q) fI)


eo 0lQ)

degC 0 -X-Illlaquo


oE deg0N



I I f






4gt 00


~~ c1i01ltj) ()

-X-ltj)lt lt1gtiEc



VI

c o 4gtUo




111

J 00 I (I)

gt-tl1Il shy~E




ceJ


~~ o I)Uo



I Empathy



Mastery of Vision

I OBJECTIVES




ESTIMATED TIME

55 minutes

---_

MATERIALS


Low

r----------------------~--- ----~

COACHING TIPS





~ cQtIl(J)

I () -gtlt-Q)

lt Q)


5 6 E 00N

~ 0s _ tilt) i ~

~E o Q)Uo






~ J OJJC)

j~ ei 0


5~ CQIII 111 o I 0


BE

-08 Illfl)c III




oE J


~sect o III()Q





2 Objective


1 minute












~ l oeeC)shyj



$~ sect~ ()

-x-(l)lt0



ile o Q)

Uo







employees







~ s_Oc cOl j~ E8 ()



~E -d[ Q) fI)


eo 0lQ)

degC 0 -X-Illlaquo


oE deg0N



I I f






4gt 00


~~ c1i01ltj) ()

-X-ltj)lt lt1gtiEc



VI

c o 4gtUo





~ cQtIl(J)

I () -gtlt-Q)

lt Q)


5 6 E 00N

~ 0s _ tilt) i ~

~E o Q)Uo






~ J OJJC)

j~ ei 0


5~ CQIII 111 o I 0


BE

-08 Illfl)c III




oE J


~sect o III()Q





2 Objective


1 minute












~ l oeeC)shyj



$~ sect~ ()

-x-(l)lt0



ile o Q)

Uo







employees







~ s_Oc cOl j~ E8 ()



~E -d[ Q) fI)


eo 0lQ)

degC 0 -X-Illlaquo


oE deg0N



I I f






4gt 00


~~ c1i01ltj) ()

-X-ltj)lt lt1gtiEc



VI

c o 4gtUo



~ J OJJC)

j~ ei 0


5~ CQIII 111 o I 0


BE

-08 Illfl)c III




oE J


~sect o III()Q





2 Objective


1 minute












~ l oeeC)shyj



$~ sect~ ()

-x-(l)lt0



ile o Q)

Uo







employees







~ s_Oc cOl j~ E8 ()



~E -d[ Q) fI)


eo 0lQ)

degC 0 -X-Illlaquo


oE deg0N



I I f






4gt 00


~~ c1i01ltj) ()

-X-ltj)lt lt1gtiEc



VI

c o 4gtUo



~ l oeeC)shyj



$~ sect~ ()

-x-(l)lt0



ile o Q)

Uo







employees







~ s_Oc cOl j~ E8 ()



~E -d[ Q) fI)


eo 0lQ)

degC 0 -X-Illlaquo


oE deg0N



I I f






4gt 00


~~ c1i01ltj) ()

-X-ltj)lt lt1gtiEc



VI

c o 4gtUo



~ s_Oc cOl j~ E8 ()



~E -d[ Q) fI)


eo 0lQ)

degC 0 -X-Illlaquo


oE deg0N



I I f






4gt 00


~~ c1i01ltj) ()

-X-ltj)lt lt1gtiEc



VI

c o 4gtUo





4gt 00


~~ c1i01ltj) ()

-X-ltj)lt lt1gtiEc



VI

c o 4gtUo



Emotional Intelligence Training

Documents

Transcript of Emotional Intelligence Training