Emotional Intelligencea key ingredient of

leadership…

Learning Objectives• Develop a basic understanding of the concept of Emotional

Intelligence.

• Learn the competencies associated with this concept as it relates to leadership.

• Learn what is defined as a Resonant Leader.

• Develop an action plan to increase leadership competencies.

• "Knowing others and knowing oneself, in one hundred battles,- no danger.

• Not knowing the other and knowing oneself, -one victory for one loss. • Not knowing the other and not knowing oneself,in every battle certain defeat." 

~Sun Tzu, The Art of War  

The Myths of LeadershipGood leaders are born, not made

Leaders are Charismatic

Leadership is a Rare Skill

Leadership Exists Only at the Top of an Organization

The Leader Controls, Directs, Prods and Manipulates Others

"Learning to Lead," Bennis and Goldsmith, 1997

The Neuro-anatomy of Leadership-The Brain

The workings of the amygdala and its interplay with the neocortex are at the heart of emotional intelligence… This is very boring and we will skip all the details for now…

“Why is it some days I feel like my head is going to explode!”

Emotions are contagious• The brain has an ‘open

loop’ system.• We are ‘wired’ to pick

up subtle clues from one another.

• Resonance is contagious…so is dissonance.

• If a leader resonates energy and enthusiasm, his or her organization thrives.

• If a leader spreads negativity and dissonance, it flounders.

• This concept charges leaders with driving emotions in the right direction to have a positive effect on earnings or strategy

Emotional Intelligence

"Anyone can become angry -- that is easy.But to be angry with the right person, to the right degree, at the right time, for the right

purpose, and in the right way-that is not easy.“~Aristotle

Emotional Intelligence refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and in our relationships.” ~Goleman

"The ability to control my emotions and actions sets

me apart from other men." -- Navy SEAL Creed

Emotional Intelligence: The Five Domains

• Knowing one’s emotions,Self-awareness - recognizing a feeling as it happens - is the keystone of emotional intelligence. People with greater certainty about their feelings are better pilots of their lives and have a surer sense of how they really feel about personal decisions from whom to marry to what job to take.

• Managing emotions,People who are poor in this ability are constantly battling feelings of distress, while those who excel in it can bounce back far more quickly from life's setbacks and upsets. This domain describes the capacity to soothe oneself, to shake off anxiety, gloom or irritability, and the consequences of failing to do so.

• Motivating oneself,Emotional self control, that is being able to delay gratification and stifle impulsiveness, underlies accomplishment of every sort. People who have this skill tend to be more highly productive and effective in whatever they undertake.

• Recognizing emotions in others,People who are empathic are more tuned to the subtle social signals that indicate what others need or want. • Handling Relationships.The art of relationships is, in large part, the skill required to manage emotions in others. People who excel in these skills do well at anything that relies on interacting smoothly with others.

-------The Complex Version

Emotional Intelligence: The Five Domains -------The Simplified Version

Yes… We know that we could have just shown this one straight

Leadership & Emotional Intelligence... a person’s innate ability to perceive and manage his/her own emotions in a manner that results in successful interactions with the environment, and if others are present, to also perceive and manage their emotions in a manner that results in successful interpersonal interactions.~Dr. Henry Thompson, President & CEO of High Performing Systems, Inc.

Leadership Domains &CompetenciesSelf-awareness

•Emotional self-awareness•Accurate self-assessment •Self-confidence

Self Management•Emotional self-control•Transparency•Adaptability•Achievement•Initiative•Optimism

Social Awareness•Empathy•Organizational awareness•Service

Relationship Management•Inspirational leadership•Influence•Developing others•Change catalyst•Building bonds•Teamwork &collaboration

Resonant Leadership• Delivers the message authentically and from own

values and resonates with the emotions of those around them.

• Resonant leadership helps team stay focused and optimistic even amid formidable change.

Resonance Skills• Style 1 – Visionary…Style 2 – Coaching…Style 3 – Affiliative…Style 4 –

Democratic

Dissonant Leadership…• Lacks Empathy,• produces groups that feel emotionally discordant, in

which people have a sense of being ‘off-key.’• Sends needlessly upsetting messages .

Dissonance Skills• effective leaders use them sparingly because of

their potential side-effects. • Style 5 – Pacesetting…Style 6 – Commanding

Resonant Leaders vs Dissonant Leadership…

Dissonance:Variation on the Theme

“Dementors” – who “drain peace, hope and happiness out of the air around them.”

Harry Potter Series

They create wretched workplaces, but have no idea how destructive they are – or they simply don’t care.

Manipulative, valueless, inauthentic, lacking credibility, not trustworthy.

Burnout – “The Sacrifice Syndrome”

Clueless

How Do You DevelopLeadership Resonance?

Mindfulness

Hope

Compassion

Activity• Think of a leader for whom or with whom you

worked- one that brought out the best in you, one that you would gladly work with or for again.

• Think of a leader for whom or with whom you worked- one that you try to avoid, left you wishing for more, Who would help your organization more by working for a competitor.

• When you were around them, what did they say or do? How did they make you and others feel?

Five Discoveries: Learning Leadership Skills

• Step one is identifying one's ideal self,

• Step two is identifying the real self,

• Step three is to make a plan to build on strengths and reduce gaps.

• Step four is to experiment deliberately with and practice new skills to bring about change according to one's step three plan.

• Step five is to develop trusting, encouraging relationships that provide support during the learning process.

• ~Boyatzis (2005)

short video on all we have been saying in the last 8 minutes and 31 seconds

ANY QUESTIONS ???Please say it was very clear and No Questions…

Thanks for yourAttention.

…THE ARK…BUILT TO SHINE