Emotional Intelligence Sec b

7/30/2019 Emotional Intelligence Sec b

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EmotionalIntelligence


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Anyone can become angry-that is

easy. But to be angry with the right

person, to the right degree, at the

right time, for the right purpose,and in the right way-that is not easy.

ARISTOTLE, The Nicomachean Ethics


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What is EQ or EI??

A self-perceived ability to identify,

assess, and control the emotions of

oneself, of others, and of groups.


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How important is Emotional

Intelligence to performance?

According to John Kotter of Harvard Business School,

Because of the furious pace of change in business

today, difficult to manage relationships sabotage more business

than anything elseit is not a question of strategy that gets us

into trouble, it is a question of emotions.

Research tracking over 160 high performing individuals in avariety of industries and job levels revealed that emotional

intelligence was two times as important in contributing to

excellence than intellect and expertise alone.


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The Highs and lowsDifference between High and Low EQ individuals


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The Highs and Lows High EQ

High EQ individuals are independent

Aware of their emotions

They are not afraid to express their feelings

Tendency to feel optimistic

Emotionally resilient

Negative feelings never dominate them

Balance feelings with logic, reason and reality


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The Highs and Lows High EQ

An individual with High EQ would demonstrate the following

Great interpersonal relationships

Enhanced decision making

The ability to take criticism

Great listener and communicator

Take initiatives, show responsibility and commitment towards goals

They stimulate motivation

Empathy Unlimited

Highly adaptable to different sets of environments

Stress busters Big time!


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Low Emotional Intelligence

LOW EQ LEADS TO UNHAPPINESS :

AS SEEN IN THE FEELINGS OF: Anger/ Fear Disappointment

Frustration Guilt Failure Emptiness Victimisation Bitterness

Dependence Lethargy Loneliness/Depression


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Signs of Low EQ

Doesn't take responsibilities for his feelings; but blames you or

others for them.

Can't put together three word sentences starting with "I

feel..."

Can't tell you why he/she feels the way he/she does, or can't

do it without blaming someone else.

Attacks, blames, commands, criticizes, interrupts, invalidates,

lectures, advises and judges you and others.


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Often begins sentences with "I think you..."

Lays guilt trips on you.

Withholds information about or lies about his feelings. (Emotional

dishonesty)

Lacks integrity and a sense of conscience. Carries grudges; is unforgiving.

Plays games; is indirect or evasive

Is rigid, inflexible; needs rules and structure to feel secure.


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Is insensitive to your feelings.

Has no empathy, no compassion.

Is not emotionally available; offers little chance of emotional

intimacy.

Does not consider your feelings before acting.

Is insecure and defensive and finds it hard to admit mistakes,

express remorse, or apologize sincerely.

Avoids responsibility by saying things like: "What was I supposed to

do? I had no choice!


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Holds many distorted and self-destructive beliefs which cause

persistent negative emotions

May be overly pessimistic; may invalidate others' joy.

Or may be overly optimistic, to the point of being unrealistic and

invalidating of others' legitimate fears.

Frequently feels inadequate, disappointed, resentful, bitter or

victimized.


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Locks himself into courses of action against common sense, or

jumps ship at the first sight of trouble.

Avoids connections with people and seeks substitute relationships

with everything from pets and plants to imaginary beings. Is a poor listener. Interrupts. Invalidates. Misses the emotions being

communicated. Focuses on "facts" rather than feelings.


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The Ceat Shock

What could happen!

Post the mishap that was to occur a friend/ colleague calls

Assumptions -

I'll get back or call you back soon.

Or he blasts the person or employee for calling him when he is

disturbed.


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SSB Interview

5 day testing

Screening: verbal and non verbal(logic interpretation).

Psychological tests: TAT, WAT, SRT, personal information.

GTO(ground testing officers test):

individual obstacle, strategy implementation, extempore, group

discussion, progressive group task, half group task, individual

command task.

Interview. Conferencing


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Situation Reaction Test(SRT)

IfSomeshs father and his business partner have a dispute, the

business partner injures Someshs father. Somesh is at his hostel. he

would.

various feelings expected in the scenario

Negetive:

anger, revenge, timidness, sadness, retreat

Constructive:

controlling, analyzing, enquiry, legal action, comforting.


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Somesh had an important exam and had to travel by train, after the

train started he realized that he forgot his purse which contained

ticket, he had no money too, he prepared for two years for the

particular exam and had to give it, he would.. Somesh was walking in the forest and he noticed that someone was

following from behind.


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THEMATIC APPRECIATION

TEST(TAT)


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EI in Work Place(Case-3)

Self Awareness Recognize emotions.

Self-Management

Control on Emotions.

Social Awareness Ability to sense, control and react to others emotions.

Relationship Management Effects on co-workers.


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Introduction to the EBW

The Emotions and Behaviours at Work Assessment (EBW) is a

validated psychometric measure

Provides feedback on a person's preferred behavioural style

and Emotional Intelligence. I


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EBW

The EBW measures the eight emotional behavioural clusters or

'scales'.

Decisiveness

Influence Adaptability

Motivation Empathy

Self Awareness Stress Resilience

Conscientiousness


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RAGHU KV

Raghu may at times find the day-to-day pressures of

life a little overwhelming but this may make him

more aware of, and sensitive to, the way that stress

affects others.

Raghu may be slightly more cautious than most

when making decisions, perhaps postponing the

decision until he has all the information he requires

and has time to evaluate the situation fully, or

deferring to others.


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NIKHIL PAUL

Nikhil may find the day-to-day pressures of life more difficult

to manage than many and this may make him more aware of,

and sensitive to, the way that stress affects others.

Nikhil is prepared to make decisions and accept responsibilitybut is equally happy deferring this to others.


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JOSHUA

Joshua may at times find the day-to-day pressures of life a

little overwhelming but this may make him more aware of,

and sensitive to, the way that stress affects others.

Joshua is prepared to make decisions and accept responsibilitybut is equally happy deferring this to others


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SKILLS TO DEVELOP EQ

EQ Skill 1:Ability to quickly reduce stress

EQ Skill 2:Ability to recognize and manage your emotions

EQ Skill 3:Ability to connect others through non verbal

communication

EQ Skill 4:Ability to use humor and play to deal with

challenges

EQ Skill 5:Ability to resolve conflicts positively and with

confidence


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Conclusion..


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Case for EI

Helps for effective

interpersonal skills Helps to channel the

creativity of a person

Helps to understand a

persons mental stature

Case against EI

Not a form of intelligence

Very low predictive value

Susceptible to faking

Difficult to understand for

all


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Emotional Quotient or Intelligence is perfect in use if

the person who uses it understands the concept to the

right degree and applies in the right sense. At the same

time there is a higher possibility of misusing EQ due to

lack of understanding, knowledge or even due to less

convincing power.

THANK YOU

Emotional Intelligence Sec b

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