Emotional Intelligence

Connecting the dotsBy Everett Marshall, Marshall Wagner Associates

Agenda

3 Big DotsWhat is Emotional IntelligenceEQ-i 2.0 DimensionsThe Leadership ConnectionQuestions?Resources

3 Big Dots

Awareness

Balance

Usefulness

What is Emotional Intelligence?

“We define EI as the capacity to reason about emotions, and the use of emotions to enhance thinking. It includes the abilities to accurately perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional growth.”

John Mayer, Peter Salovey, David Caruso, 2004

“It is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.”

Daniel Goleman, 1998

What is Emotional Intelligence?

Emotional intelligence is a set of emotional and social skills that collectively establish how well we:

• Perceive and express ourselves• Develop and maintain social relationships• Cope with challenges• Use emotional information in an effective and

meaningful way

It is a predictor of success in life and work

The EQ-i2.0 Model

What Does it Measure?

The EQ-i2.0 measures five distinct aspects of

emotional and social functioning: Self-Perception – understanding your emotions Self-Expression – expressing your emotions Interpersonal – develop and maintain relationships Decision Making – use emotions to make better

decisions Stress Management – cope with challenges

Self-Perception

Consists of the following sub-categories:

• Self-Regard – confidence• Self-Actualization –

continuous development• Emotional Self-Awareness

– understanding my emotions

Self - Expression

Consists of the following: Emotional Expression – saying how you feel Assertiveness – standing up for yourself effectively Independence – standing on your own two feet

Interpersonal

Consists of the following: Interpersonal Relationships – developing and

maintaining good relationships Empathy – recognizing and appreciating how

others feel Social Responsibility – contributing to society

Decision Making

Consists of the following: Problem Solving – effectively managing emotions

when solving problems Reality Testing – seeing things as they really are Impulse Control – ability to resist or delay

impulses

Stress Management

Consists of the following: Flexibility – adapting to change effectively Stress Tolerance – successfully coping with

stressful situations Optimism – having a positive outlook

Happiness

Feeling satisfied, enjoying lifeAn indicator of overall well-beingNot included in overall EQ-i2.0 resultsImpacts overall EQ-i2.0, closely linked to:

Self-Regard Optimism Interpersonal Relationships Self-Actualization

ABCDE Model

A • Activating event

B• Belief system

C• Consequences

D• Dispute

E• Energize

The Leadership Connection

Leader

SituationFollowers

“Leadership”

“Leadership: the process of influencing an organized group in accomplishing its goals.”

Questions

Resources

Books Working with Emotional Intelligence. Daniel Goleman. Bantam Books; 1998. The EQ Edge. Steven Stein, Howard Book. Jossey-Bass; 2011.

Websites Six Seconds – The Emotional Intelligence Network (www.6seconds.org) Emotional Intelligence Consortium (www.eiconsortium.org)

Assessments Everett Marshall of Marshall Wagner Associates is certified to administer the EQi-2.0 and

EQ360 assessments The EQ-i 2.0 measures the interaction between a person and the environment he/she

operates in. This can help establish the need for targeted development programs and measures, and can lead to dramatic increases in the person’s performance, interaction with others, and leadership potential.

The EQ 360 assess ment provides a more in-depth analysis by having those who work with the client pro vide information as well. When observer rat ings are compared with the results of an EQ-i 2.0 self-report, a more complete 360 degree profile emerges.

Contact Everett Marshall at (410)858-6860 or everett@marshallwagnerllp.com for more information