Emotional Intelligence

Kemi

Michael

Otuba

Peter

The Mental Warp

AmygdalaHippocampusThalamus Hypothalamus

Reticular Cortex

What is Emotional Intelligence?

Ability to identify, evaluate & manage

ones emotions & the emotions of those

around you.

• Identify your emotions• Evaluate your emotions• Manage your emotions

• Identify other people’s emotions

• Evaluate other people’s emotions

• Manage other people’s emotions

Emotional Intelligence?

-90% of top performers in various industries have high EQs. The higher up you go, the higher EQ is needed

- High EQ individuals make $29,000 more on average than those with low EQs

- Every point you add to your EQ adds $1,300 to your annual salary.

-A Fortune 500 company in financial services proved that their high EQ salespeople produced 18 percent more than the lower EQ salespeople.

Emotional Intelligence?

- 34% of hiring managers said they are placing greater emphasis on emotional intelligence when hiring and promoting employees post-recession

- Pepsico – Head of Divisions that were strong in areas of emotions outperformed other heads of division by 15 – 30%

-American Express Financial Services also introduced EI training to select groups. Those that received EI training increased their sales 20% over those that did not. Emotional sensitivity resulted in a 20% increase in sales!

Emotional Intelligence?

Cognitive Skills + Technical Skills + Emotional Intelligence

= The Employee Profile

• Working under pressure_____

• Thinking under pressure_____

• Performing while tired_____

• Relating with your staff_____

• Relating with your boss_____

• Speaking controlled while feeling attacked_____

• Ability to stay motivated after rejection_____

• Working with staff after argument_____

• Working with annoying staff members_____

• Being motivated to work alone_____

• Knowing when a person is upset_____

• Learning not to transfer aggression_____

• Staying excited about work daily_____

• Resolves conflict_____

• Addressing conflict_____

• Knowing to manage own emotions_____

• Working with annoying customers_____

• Working with demanding boss_____

1. Self Awareness2. Staying Motivated3. Working under-stress4. Working with others5. Overcoming rejection6. Being Happy

Areas to focus on today

Who am I?

Who am I?

How do you feel right now? Why?

When am I at my peak?

What motivates me?

What are my strengths? Weaknesses?

When are my triggers?

Triggers that get me upsetTriggers that get me excitedTriggers that get me frustratedTriggers that make me run in my

shellSad Elated

What motivates me?

How do you manage it when it happens?

What are your stress triggers?

How well do I work with others?