LOST IN EMOTIONEmotional intelligence and the teaching librarian

•What comes to mind when you hear the term “emotional intelligence”?

The qualities of an emotionally intelligent teacher

1. Think of a good teacher you’ve had in your life.

2. What words/phrases capture what was good about them? Write them on your post-it notes.

Activity adapted from Alan Mortiboys’ Teaching with Emotional Intelligence.

The qualities of an emotionally intelligent teacherColumn 1 Column 2 Column 3

• Expert• Knowledgeable • Authoritative• Resourceful• Experienced• Up-to-date• Can answer any

question on the topic

• Organized• Manages time well• Gives useful

feedback• Prepared• Clear speaking• Clear directions• Relevant,

engaging, and challenging activities

• Makes good use of good materials

• Approachable• Positive• Good listener• Empathetic• Responsive• Attentive• Non-threatening• Open• Respectful• Recognizes

learners• Avoids assumptions

Activity and chart adapted from Alan Mortiboys’ Teaching with Emotional Intelligence

Which of the above words/phrases do you think people would use to describe you as a teacher?

The perfect teacher

Teaching and learning methods

Subject expertise

Emotional intelligence

(Mortiboys 2012, p. 3)

What is emotional intelligence• EI is “the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships (Goleman, 1998, 317).”

• Emotional intelligence is based on five competencies• Self-Awareness• Self-Regulation• Motivation• Empathy• Social Skills

Emotional Competence Framework

• Self-Awareness• Emotional awareness• Accurate self-assessment• Self-confidence

• Self-Regulation• Self-Control• Trustworthiness• Conscientiousness

• Adaptability

• Innovation

• Motivation• Achievement drive• Commitment• Initiative• Optimism

Personal Competence (how we manage ourselves)

Adapted from Daniel Goleman’s Working with Emotional Intelligence

Emotional Competence Framework

• Empathy• Understanding others• Developing others• Service orientation• Leveraging diversity• Political awareness

• Social Skills• Influence• Communication• Conflict management• Leadership• Change catalyst• Building bonds• Collaboration &

cooperation• Team capabilities

Social Competence (how we handle relationships)

Adapted from Daniel Goleman’s Working with Emotional Intelligence

STRATEGIES

Think/pair/share• How do you incorporate emotional intelligence into your professional practice?

Setting the tone• Listen to our three sample session openings. After each sample, think of a few words you might use to describe it.

• Which one do you like best? • Which is most like you?

• Think of a session you’ve taught recently. How did you introduce it? How could you have done it differently?

Activity adapted from Alan Mortiboys’ Teaching with Emotional Intelligence, p. 30-31

Teaching with Empathy

• Anticipating and responding to learner expectations• Set ground rules• Explain your expectations and ask students to share

theirs

• Active listening skills• Acknowledging individual learners (Mortiboys 2012, p. 61)• Make eye contact• Use learners’ names• Refer to previous class contributions

• Understanding your audience

Teaching with Self-Awareness• Knowing your style• Playing to your strengths• Knowing your drivers (“unconscious response[s] to messages we picked up in early childhood” [Mortiboys 2012, p. 100])

• Being aware of verbal and non-verbal communication

Developing your Emotionally intelligent teaching practice• Personal reflection

• Self-check after a session• Set goals and assess your progress• Reflective journals

• Learner feedback• Reflection with colleagues

• Circular response technique

references

• Berman, J. (2004). Empathic teaching: Education for life. Amherst: University of Massachusetts Press.

• Goleman, D. (1995). Emotional intelligence. New York: Bantam Books.

• Goleman, D. (1998). Working with emotional intelligence. New York: Bantam Books.

• Jha, A., & Singh, I. (2012). Teacher Effectiveness in Relation to Emotional Intelligence Among Medical and Engineering Faculty Members. Europe's Journal Of Psychology, 8(4), 667-685. doi:10.5964/ejop.v8i4.483

• Mortiboys, A. (2012). Teaching with emotional intelligence: A step-by-step guide for higher and further education professionals. London: Routledge.

• Wall, B. (2007). Coaching for emotional intelligence: The secret to developing the star potential in your employees. New York: Amacom.