Understanding Emotional Intelligence

- Aditi Singh

Objectives

At the end of the workshop, you will be able to:

Define Emotional IntelligenceUnderstand the importance of EI Be aware of the difference between IQ &EI Describe your personal and social competencies Use emotions effectively to achieve your objectives

What is Emotion?Internal conscious states that we infer in ourselves and

others.

Emotions are personal experiences.We cannot actually see feelings.

We observe behavior and infer emotion.

What is Intelligence?Experts differ on an exact definition of intelligence but most agree that intelligent behavior has at least two components:

The ability to learn from experience.

The ability to adapt to the surrounding environment

What is Emotional Intelligence?

Ability to understand our own feelings and the feelings of others, for motivating ourselves, and for managing our emotions effectively in our relationships.

Emotional intelligence is sometimes referred to as “people smartness”.

Approaches

Have you met a highly intelligent individual who does not command respect or work well with the team?

Paradoxically, have you met a manger who is not “technically gifted”, but is respected?

How can we explain this?

What is IQAn intelligence quotient (IQ) is a score derived from one of

several standardized tests designed to assess human intelligence

IQ scores are used for educational placement, assessment of intellectual disability, and evaluating job applicants

Why Is IQ Not Enough?Our notion of intelligence

focussed on a single measure Individual Intelligence Quotient (IQ)

Howard Gardner (1983) presented Multiple Intelligences

EI vs IQ

• IQ may ensure to 1%-20% success

• EI may ensure 25%-45% success

The Benefits of EI

Focus for Behavioral Change We all possess EI, IQ and personality

Determines how we behave Unable to determine individual EI based on their IQ and

vice versa We have more ability to change our EI as opposed to our IQ

and personality

Personality

EIIQ

Stays constant – difficult to change

Skills and competencies that we can develop and enhance

Being intelligent about emotions means that we can perceive and use emotions to create optimal relationships and produce desired outcomes.

In Essence

Test your EI

Four Clusters of Emotional Intelligence

Goleman’s Competencies Model

Self-Awareness

Self-Awareness is the ability to accurately sense and identify personal feelings, along with the ability to understand and evaluate them.

Three Competencies within Self-Awareness

The Self-Awareness cluster contains three basic competencies or subcategories:

Emotional self-awarenessAccurate self-assessmentSelf-confidence

Tips for Developing Self-AwarenessEmotional Self-Awareness

Pay attention to the physical reactions aroused in your body during stressful situations.

Keep a journal where you write down your behaviors and inner feelings when faced with stressful situations on a daily basis.

Accurate Self-AssessmentWhen interacting with people with whom you feel comfortable, ask

for their constructive feedback about your actions and behaviors.

Make a list of what you believe to be your strengths as well as any areas where development is needed, and then compare your own list and a similar list prepared by someone else.

Self-ConfidenceAdjust your thinking and behaviors so that they closely

match those of someone whose models that trait of self-confidence—with that model in mind, act decisively, instead of self-consciously watching your every move.

Find someone you trust who would be willing to help you to objectively analyze your abilities.

Tips for Developing Self-Awareness

Self-Awareness Checklist• Strengths

• Weaknesses

• Actions

Self-ManagementSelf-Management is the ability to understand your emotions

and then use that understanding to turn situations to your benefit.

Self-management is also the ability to use your feelings to reason well and act intentionally.

For further details please contact:

Aditi Singhwinningskillz@gmail.com

Referenceswww.yale.edu/21c/arkansas/documents/21C-

EmotionalIntelligence.ppt

cet.usc.edu/resources/teaching.../docs/EI_CET_jan27_final_revision.pp t

Leveraging Emotional Intelligence in the Workplace : emergingleadersalliance.org/.../Rahul-Dogra-Leveraging-Emotional-Intel...