Emotional intelligence
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Transcript of Emotional intelligence
Emotional Intelligence:A skill for effective leadership
By Prof. WaswaBalunywa
Paper format
• What is EI?• Attributes of EI• EI and IQ• Emotions• Self Awareness• Self Regulation• Motivation• Social Skills
2By Prof. Waswa Balunywa
“It is not the strongest of the species that
survives nor the most intelligent, but the one
most responsive to change” Charles Darwin
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Importance of EI
• Improve relation• Lower conflict• Increase performance
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What is emotional intelligence (EI)?
• Ability to understand, express and control our emotions and those of others• Ability to monitor our own and other people’s
emotions, understand the different emotions and use the information to guide thinking or bahaviour (attributes)
• Uses emotional and cognitive abilities
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Attributes of EI
• An array of competences and skills that drive leadership performance and
include:a)Self awarenessb)Self regulationc) Social skillsd)Empathye)Motivation
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Intelligence Quotient (IQ)
• A number that signifies the relative importance of a person• It measures one’s ability to learn or reason • Use cognitive ability• Does not predict performance of individuals • Does not predict performance in
organizations.
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Emotional Intelligence
By Prof. Waswa Balunywa 8
Emotions
• A positive or negative experience that is associated with a particular pattern of
physiological activity.• A complete state of feeling that result into
physical and psychological changes that influence behaviour.
• Do not react emotionally to criticism
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Basic classification of Emotion
• Anger• Disgust• Fear• Happiness• Sadness• Surprise
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Other types of classifications.
• Positive versus negative• Joy versus sadness• Anger versus fear• Trust versus distrust• Surprises versus anticipation
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Emotion by groupsPrimary Emotions Secondary Tertiary
Love AffectionSexual desireLoving
AdorationFondnessLikingAttractivenessDesirePassionInfatuation Loving
Surprise Surprise Amazement, astonishment
Joy Cheerfulness Amusement, Bliss, Glee Delight, Enjoyment, Gladness, Happiness, Jubilation, Elation, ecstasy, Euphoric
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Emotion by groupsPrimary emotion Secondary Tertiary
Zest Enthusiasm,
zeal, excitement, thrill
Contentment Pleasure
Pride Triumph
Optimism Eagerness, hope
Relief Relief
Anger Irritability Aggravation, agitation, annoyance
Exasperation Frustration
Rage Outrage, fuly, wrath, hostility, bitter, hatred, spite, rengefuller, dislike, resentment
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Emotion by groups
Primary Emotions Secondary Tertiary
Disgust Repulse, contempt, loathing
Envy Jealousy
Torment Torment
Fear Horror Alarm, shock, fear fright, panic, hysteria
Nervousness Anxiety, suspense, uneasiness, apprehension, worry, distress,...
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Emotion by groups
Primary Emotions Secondary Tertiary
Sadness Suffering Agony, anguish, hush
Sadness Depressed, despair, gloom, unhappy, grief, sorrow, woe, misery, melaricholy
Shame Guilt, regret, ramose
Neglect Alienation, dejection, embarrassment, humiliation, insecurity, insult, loneliness, rejection
Sympathy Pity, sympathy
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Importance of Emotional Intelligence
• Helps in managing emotions• Helps manage stress and health• Helps manage social complexities at work• Helps communication• Helps manage relationships• A key tool in interpersonal relations
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Skills required in EI.
• Perceiving emotions• Thinking and controlling thoughts• Analysis to understand emotional meanings• Communication• Managing the emotions
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How to build EI
• Recognize your emotions and not allowing them to overwhelm you
• Understand others emotions• Connecting emotionally with others• Ability to resolve conflict• Ability to reduce stress
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Attributes of EI
Self awareness• Knowing your strengths and weaknesses• Aware of own emotions• Understand own emotions• Do not let their emotions get out of control• Being self confident
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Attributes of EI
Self regulation• Thoughtfulness• Comfortable with change• High integrity• Allows ability to say no• Can control your emotions• Do not allow yourselves to become too angry,
too jealousy• Do not make careless decisions
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Attributes of EI
Motivation• Highly productive• Love change• Highly motivated
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Managers’ Emotions
• Seeing the other side• Self awareness• Self management• Giving in without giving up
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Communication Skills
• Ability to listen• Ability to ask right questions• Being flexible• Body language• It is not what you say but how you say it.
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Attributes of EI
Empathy• Recognize needs and feelings of others• Understand wants and view points of others• Good listeners• Do not judge too quickly• Avoid stereotyping• Open and honest
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Attributes of EI
Social skills• Focus on others• Help others succeed• Team player• Manage disputes• Effective communication
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Consequences of EI
Low EI High EI• Aggressive • Assertive• Demanding • Ambitious• Egoistical • Driving• Bossy • Strong Willed• Confrontational • Decisive
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Consequences of EI-cont’d
Low EI High EI• Easily distracted • Warm• Selfish • Sociable• Poor listeners • Charming• Impulsive • Perseverance• Glib • Enthusiastic
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Consequences of EI-cont’d
Low EI High EI• Resistant to change • Patient• Passive • Stable• Unresponsive • Predictable• Slow • Consistent• Stubborn • Good listener
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Manifestations of EI
Social awareness
Self awareness
Self management
Relationship management
Self OthersEmotional self control AdaptabilityAchievement orientedPositive oriented
InfluenceInspirational leadershipCoach and mentoringConflict managementTeam work and coalitionChange catalyst
AwarenessEmotional self awarenessSelf confidenceSelf assessment
ActionEmpathyOrganizational awarenessService orientation
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conclusion
• IO measures ones’ intelligence• EI measures ones’ ability and manage own
emotions• IQ is good for understanding/ reasoning• EI is good for managing people• High EI leads to better performance
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