EMEA - HRO Today Forum · 11:00 – 18:30 Pre-event Registration – Atrium Area 14:00 – 16:00...

THE TALENT CLOUD: THE CONVERGENCE OF HR AND TECHNOLOGY

A Special Thanks to Our VIP and Gold Sponsors

Event Brought to You By:

@HROToday #HROTEMEA

SERVICES AND TECHNOLOGYA S S O C I A T I O N

Edinburgh • 8 -10 NOVEMBER 2016EMEA

@HROToday #HROTEMEA HRO TODAY FORUM EMEA [3]

WELCOME

Welcome to the 2016 HRO Today Forum EMEA. There is an ancient Chinese curse that

begins with the words, “may you live in interesting times.” In the past year, the world of

commerce and the human resources profession have been buffeted by unprecedented

political events. These events add to the current challenges of demographic changes, a

redefinition of the relationship between employer and employee, and a hornets’ nest of

overlapping technologies—all advancing, it would seem, in different directions!

If your head is spinning, we hope to offer a few days of respite in Edinburgh to

make new friends, discuss best practices, get some perspective, and have a little fun.

Our programme begins with the HRO Today CHRO Leader of the Year, EMEA, which is designed to help HR

professionals recognise one another. HRO Today is proud to be a pre-eminent proponent of recognition of the

practice of HR. We also celebrate the top leaders in talent acquisition at a lunch programme that promises to

shine a bright and positive light on one of the most challenging areas of HR.

We have a fast-paced agenda that includes presentations from senior HR leaders, thought leaders, and

top-rated provider executives, whom will share knowledge, research and data. They will address difficult

topics, such as the impact of Brexit on recruiting, engaging millennials, and succession planning and mobility

throughout global companies operating in the European Union and United Kingdom.

Thoughtful networking sessions and best-practice-sharing discussions will be during the days, and then we will

go on the night of the ninth to Edinburgh Castle to be welcomed by pipers, view the Crown Jewels, and dance

the night away to the rhythms of a pipe and drum band.

We have the best agenda, audience, and preparation in the history of the HRO Today Forum, EMEA, and we

hope you enjoy the event as much as we enjoyed planning for your arrival and participation. Welcome!

Elliot H. Clark, CEO, SharedXpertise

Chairman, HRO Today Forum

[4] HRO TODAY FORUM EMEA @HROToday #HROTEMEA

On behalf of the HRO Today Services and Technology Association and the entire SharedXpertise team, we warmly welcome you to the annual HRO Today Forum EMEA.

This year’s theme is The Talent Cloud - The Convergence of HR and Technology. Despite technology disruption that has roiled much of global business, the need to attract, retain, protect and serve employees has insulated companies. But change is also washing over how we do business – and sending ripples across the HR industry. As you will learn from our speakers, panels and sessions, a rising cohort of tech-learning and enabled leaders are rethinking creative models and rethinking business. The finalists in our iTalent competition are not surprisingly a part of this movement. They are investing in this vision of the future. So is HR being shaken by the tech-invasion? The answer is yes.

Throughout the next several days, we will be exploring the highest standards of human resources in the management and support of services, technologies and overall HR functions. The HRO Today Services & Technology Association is also responding to the needs of our members and enabling technology to help us better manage social media, online networking, on-demand learning and virtual opportunities to engage.

Thought Leadership Councils (TLCs), exploring and discussing topics within talent acquisition, talent management, employee relations and services, and outsourcing continue to draw a great line up of speakers, thought leaders and attendees. Our new committee structure empowers our members to help drive and get deeply involved in how the association responds to industry needs, sets standards and practices and enhances our user experience. Topics from many of the monthly TLCs and member discussions will be showcased throughout the event, in plenary tracks, best-practice-sharing sessions, panels, and conversations. While the next several days at the HRO Today Forum will provide an excellent opportunity for our members and each of the Forum delegates to participate in great conversations and best-practice sharing, the association allows you to continue these actions daily. Are you interested in opportunities to engage in networking with HR and business leaders and experts across the globe? Is online learning helpful to your organisation and teams? Can the opportunity to engage in thought leadership and industry recognition help your employees and organisation? The answers: Yes, yes, yes. If you are not already a member of the HRO Today Association, I urge you to become one and keep the conversation and learning active every month.

As business people, we like asking questions. It can help clarify choices and allow us to focus on what really matters. But in an age of flux, paradox is ascendant. Success will come from embracing the convergence of HR and technology, and adapting to whatever happens. This has always been the “business plan” for successful business leaders, who take what opportunities appear and run with them. More and more, we will all have to learn to run this way.

These are edge-of-your-seat times. Our keynote speaker, Dean van Leeuwen, from Tomorrow Today Global, is one of my favourite speakers and futurists. He will get you thinking about things you might not have even imagined possible yet. We have put a focus on technology within HR as this year’s theme. Technology is an industry that has been disrupted many times before – by the creation of an ATS, the rise of social media in recruiting and marketing, video interviewing, the launch of the CRM and so much more – and has always managed to remake itself, even when the critics were most skeptical. So how will it work out this time? Who will be the superheroes and villains, and what will the next technology twist reveal? Sit back and enjoy the show. We’re all living it. We might as well enjoy watching it, too.

I am delighted to be welcoming you to what promises to be a highly educational, collaborative, and successful conference in the beautiful, brilliant and breathtaking city of Edinburgh!

WELCOME

The Answer is YES

D. Zachary Misko Global VP – Executive Director SharedXpertise

Zachary


THANK YOU TO ALL SPONSORS AND PARTNERS

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AGENDA AT-A-GLANCE AND MEETING ROOMS

Day 1 – Tuesday, 8 November 201611:00 – 18:30 Pre-event Registration – Atrium Area

14:00 – 16:00 HRO Today Services and Technology Association EMEA Advisory Board Meeting - Invitation Only – Dunvegan Suite

14:30 – 15:00 The Holy Grail of Global Payroll – How Microsoft Found It – Melville Room • Victor Garcia Munoz, Global Payroll Senior Director, Microsoft15:00 – 15:30 How HR can Build a Vision on Applying Disruptive Technology – Melville Room • Francesco Gentiluomo, Vice President of HR, Alliander

15:45 – 16:15 Challenging the AI Revolution in HR – Melville Room • Tim Jones, Global Head of RPO and Partner Consultancy, Lumesse

Day 2 - Wednesday, 9 November 201607:00 – 17:00 Arrival & Registration for all Delegates – Atrium Area

07:30 – 08:45 CHRO Breakfast – Invitation Only – Hosted by: – Melville Room

17:00 – 18:00 HRO Today Awards Cocktail Reception (Invitation Only) – Hosted by: – Atrium Area

09:00 – 09:30 Opening Remarks - Welcome to the 2016 Forum – Edinburgh Suite • Elliot Clark, CEO, SharedXpertise, HRO Today • Draza Zachary Misko, Global VP and Executive Director, HRO Today Technology and Services Association

10:15 – 11:00 Chief HR Officer Panel Discussion – Edinburgh Suite Moderator: Debbie Bolla, Editorial Director, HRO Today • Leatham Green, Director - People and Change, Orbis • Rajita Singh, Head of HR, Broadridge Financial Solutions India Pvt Ltd • Nigel Sullivan, Group HR Director, TalkTalk plc • Charlotte Sword, Global HR Director, Foster + Partners • Arne-Christian van der Tang, Senior Vice President, HR, TomTom

12:15 – 12:25 Employee Recognition: Leveraging Analytics and Leadership Development to Drive Engagement Creation and Improve Business Performance – Edinburgh Suite • Charles A. Scherbaum, PhD, Chief Analytics Officer, Rideau

12:45 – 14:00 Talent Acquisition Leader of the Year Award Luncheon – Hosted by: Edinburgh Suite • Elliot Clark, CEO, SharedXpertise, HRO Today

14:00 – 14:45 Tomorrow’s World Today: Competing in the Age of Quests – Edinburgh Suite • Dean van Leeuwen, Futurist and Keynote Speaker, Tomorrow Today Global

12:25 – 12:35 Utilising Analytics and Market Data to Help Change Hiring Manager Philosophies in a Changing Candidate Market – Edinburgh Suite • Gerry Sullivan, Senior Vice President of Sales, Solutions & Marketing, PeopleScout

07:30 – 08:45 Talent Acquisition Leader of the Year Breakfast – Invitation Only – Hosted by: – Culzean Suite

09:30 – 10:15 The HRO Today Forum EMEA “Table Topic” Discussions – Edinburgh Suite • James Atkins, Global Recruitment - Excellence Manager, Caterpillar EMEA Human Services • Darren Bartholomew, Head of HR Planning and Info Systems UK, Leonardo • Jonathan Campbell, Co-Founder & CEO, Social Talent • Elliot Clark, CEO, SharedXpertise, HRO Today • Darren Lancaster, Managing Director, RPO, Hudson • Cathryn Petchey, HR Director, Connect Education and Care • Catalina Schveninger, Global Head of Resourcing and Employer Brand, Vodafone Group

12:35 – 12:45 Learning Transformation: The View is Worth the Climb – Edinburgh Suite • Edward Trolley, Senior Vice President of Consulting and Advisory Services, NIIT

18:00 – 21:00 HRO Today Awards Gala – Invitation Only– Hosted by: – Edinburgh Suite

11:00 – 11:30 Networking Break – Hosted by: – Atrium AreaSERVICES AND TECHNOLOGYA S S O C I A T I O N


11:30 – 12:15 On Stage Interview with Julie Sharp, Head of Group Human Resources, Bank of Ireland Group – Edinburgh Suite • Elliot Clark, CEO, SharedXpertise, HRO Today • Julie Sharp, Head of Group HR, Bank of Ireland


AGENDA AT-A-GLANCE AND MEETING ROOMS

13:10 – 14:15 iTalent 2016: EMEA’s HR Technologies Competition – Edinburgh Suite • Jonathan Campbell, Co-Founder & CEO, Social Talent

14:15 – 14:30 Forum Close – Edinburgh Suite • Draza Zachary Misko, Global VP and Executive Director, HRO Today Technology and Services Association

Day 3 - Thursday, 10 November 201609:30 – 10:00 TLC for HR; Think, Learn, Connect! – Edinburgh Suite • Draza Zachary Misko, Global VP and Executive Director, HRO Today Technology and Services Association

10:00 – 10:30 HR Innovations: Your Mission – Edinburgh Suite • Peter Reilly, Associate, Edinburgh Napier Institute for Leadership and Management Practice • Maura Sheehan, Professor of International Management, Edinburgh Napier University

10:30 – 11:00 You Can’t Manage What You Don’t Measure – Edinburgh Suite • Draza Zachary Misko, Global VP and Executive Director, HRO Today Technology and Services Association

11:30 – 12:00 Designing Training with Commercial Impact – Edinburgh Suite • Eamonn Eaton, Head of Group Learning and Engagement, Bank of Ireland

12:00 – 12:10 Has HR Been Lobotomised? – Edinburgh Suite • Stuart Stephen, Chief Growth Officer, SDWorx


12:10 – 13:10 Networking Meat and Greet (Meet and Greet) – Hosted by: – Atrium AreaSERVICES AND TECHNOLOGYA S S O C I A T I O N

17:05 – 17:35 The Talent Behind Your Talent: The HRO Today RPO Bakers Dozen Panel – Edinburgh Suite • Elliot Clark, CEO, SharedXpertise, HRO Today • Steve Leach, Board Director and Director of RPO Solutions, Alexander Mann Solutions • Jan Mueller, Managing Director of Talent Acquisition Solutions, EMEA, Futurestep • Seb O’Connell, Executive Vice President and Managing Director - Europe, Cielo • Gerry Sullivan, Senior Vice President of Sales, Solutions & Marketing, PeopleScout • John Wilson, CEO, WilsonHCG

18:15 – 18:30 Meet in the hotel lobby for coaches to the Historic Edinburgh Castle

15:55 – 16:25 Better Talent, Better Search, Better Business! – Edinburgh Suite • Bülent Bayram, Group Head of Resourcing & Employer Brand, Vodafone • Jonathan Brown, Managing Director of EMEA Talent Acquisition Solutions, Korn Ferry Futurestep

18:30 – 22:00 HRO Today Magazine Party – Sponsored by: (all invited) – Historic Edinburgh Castle


16:25 – 16:55 HRO Today Research Showcase – Edinburgh Suite • Jerry Collier, Global Innovation Practice Director, Alexander Mann Solutions • Andrew Manning, Senior Vice President, Cielo

14:45 – 15:30 Talent Acquisition Leadership Panel – Edinburgh Suite Moderator: Arne-Christian van der Tang, Senior Vice President, HR, TomTom • Tara Benton, Head of Resourcing UK, Vodafone • Suzannah Kwok, Head of Executive Search, UK Government, Cabinet’s Office • Mark E. Smith, Head of EMEA Recruitment, Caterpillar • Jo Sullivan, Head of People, Guide Dogs for the Blind15:30 – 15:40 Why Functional Integration Matters for Global Mobility Success – Edinburgh Suite

• Simon Mason, GMS-T, Vice President – EMEA, Graebel

Day 2 - Wednesday, 9 November 2016

16:55 – 17:05 Baker’s Dozen Global RPO Winners Announcement – Edinburgh Suite • Debbie Bolla, Editorial Director, HRO Today


Thank you to our EMEA Board of Advisors for your ongoing support and leadership

www.hrotoday.com/association

Darren Bartholomew Head of HR Planning and Info Systems UK Leonardo

Mike Brooksbank Managing DirectorAdvantage Resourcing

Eamonn Eaton Head of Group Learning & Engagement Bank of Ireland

Nikki Edwards HR Outsourcing Principal Research Analyst NelsonHall

Kate Heath Head of Global RPO Lumesse

Darren Lancaster Managing Director, EMEAHudson RPO

Franck Boubon Head of Business Advisory Services EuropeISG

Seb O’Connell EVP, Managing Director – Europe and APAC Cielo

Greg Barber Executive Director, RPO EMEA Allegis Global Solutions

Thank You to HRO Today EMEA Awards Gala

VIP Sponsors:

2016 EMEA Awards Gala

8 November 2016

@HROToday • facebook.com/HROToday • www.HROTodayForum.com/EMEA

Thank You to OurSupporting Sponsors:

2016 EMEA Awards Gala

For the past several years, the HRO Today Awards Gala has been the highlight of the yearand an aspiration for those in the HR industry, both regionally and globally. The theme of

the 2016 event is Be Connected! – HR Technology, Services and Leaders Unite.

Featured awards for 2016:• Thought Leadership Award

• Partnership in Recruiting Excellence Award• Recruitment Team of the Year Award

• Excellence in Engagement Strategy Award• Innovation in HR Technology Award

• HR Superstar Award• Diversity & Inclusion Excellence Award

• Excellence in Total Rewards & Benefits Award• Partnership in Learning & Development Excellence Award

• Rising Star Award• CHRO of the Year Award, Non for Profit

• CHRO of the Year Award, For Profit• CHRO of the Year Award, Sustainable Workforce• CHRO of the Year Award, Lifetime Achievement

Thank You to HRO Today EMEA Awards Gala

VIP Sponsors:


AGENDA - TUESDAY, 8 NOVEMBER - PLENARY SESSIONS

TIME SESSION

14:30 – 15:00 The Holy Grail of Global Payroll – How Microsoft found it – Melville Room

In 2013, Microsoft and Accenture set off on a journey to streamline, enhance controls, and standardise Microsoft’s payroll around the world. Microsoft had already consolidated from 50 payroll providers to only three core providers. They also realised that far greater value could be obtained if they could also standardise payroll administration, inquiry management and enhance the control environment. Come to this session to see how Microsoft and Accenture partnered to establish a consistent, global payroll experience. Not only did they eliminate the headaches of payroll administration and virtually eliminate errors, but they also gave Microsoft unprecedented flexibility, oversight, and visibility into the performance of their overall payroll function.

Victor Garcia Munoz, Global Payroll Senior Director, Microsoft Victor has been with Microsoft for 15 years, where he has earned both the Best EMEA Region Controller award and Microsoft’s Circle of Excellence award. Prior to Microsoft, he held financial management and leadership roles within wine and spirits company Allied Domecq and personal products giant Procter & Gamble.

15:00 – 15:30 How HR Can Build a Vision on Applying Disruptive Technology – Melville Room

The session describes a case study at Alliander, a leading Dutch energy network company with 6,500 employees. HR initiated a research programme to investigate the possibilities for using robotics as a means to make the work of technicians safer and unburden them from dull tasks like paperwork, inspections, and safety supervising. HR facilitated a multidisciplinary taskforce and interviewed 150 technicians in order to assess their needs. The outcome resulted in an innovative social robotics programme.

Francesco Gentiluomo, Vice President of HR, Alliander Francesco is the vice president of human resources at Liandon, the R&D center and high tension power service provider of Alliander. Prior to this position, he held senior-level HR roles at Etam Group (ladies fashion retailer) and Harman Consumer International (infotainment). As an executive consultant he helped Rabobank, Eureko and Tata Steel Europe to create the necessary competencies required for future market conditions.

15:45 – 16:15 Challenging the AI Revolution in HR – Melville Room

Never more so in history has technology supported the day to day lives of so many. It is often the ultimate tool for driving greater efficiency, visibility and control in everything we do. Despite its unquestionable benefits to business and indeed the world of HR, experts are now forecasting that technology may supersede the user and render many professionals obsolete. Whilst we think this is the extreme, we will look at who should be driving who in HR. We examine the role technology plays in some of the core areas of talent acquisition and and ask the question: human, or machine?

Tim Jones, Global Head of RPO and Partner Consultancy, Lumesse Tim has worked with outsourcing customers of Lumesse for the past 11 years. He’s a recruitment technology geek—enjoying the satisfaction customers receive when they bring order to complexity and automate previously labour intensive services. Previously working in corporate recruiting setting up shared services teams, Tim now works with Lumesse’s RPO and MSP customers to ensure that Lumesse technology is well deployed and is meeting its ROI. He lives and works in the UK.


17:00 – 18:00 HRO Today Awards Cocktail Reception – Hosted by: (invitation only) – Atrium Area

18:00 – 21:00 HRO Today Awards Gala – Hosted by: (invitation only) – Edinburgh Suite

Each year, HRO Today recognises the best and brightest HR professionals and honours those who have achieved monumental accomplishments in the industry, those who are trailblazers, and those who are making new best practices for the industry. They’re all moving the profession forward and helping all of us Be Connected!


AGENDA - WEDNESDAY, 9 NOVEMBER - PLENARY SESSIONS

TIME SESSION

07:00 – 17:00 Event Registration

07:30 – 08:45 CHRO Breakfast – Hosted by: (invitation only) – Melville Suite

This invitation-only CHRO breakfast brings together the most influential HR executives to learn and network with one another. Come hear how HR executives steered their companies successfully through challenging times and a changing business climate, and draw valuable insights you can apply in your own organisation.

07:30 – 08:45 Talent Acquisition Leader of the Year Breakfast – Hosted by: (invitation only) – Culzean Suite

This invitation-only breakfast celebrates the individual leaders who have displayed innovative practices and excellence in talent acquisition, including work within areas such as employer branding, technology, staff development, engagement, retention, and financial analysis.

Draza Zachary Misko, Global VP and Executive Director, HRO Today Technology and Services Association Zachary has experience working with Fortune 500 clients throughout the world to develop and implement innovative talent management and HR solutions within a company. Zachary currently manages a global association of HR and workforce executives in the U.S., EMEA and APAC regions. Prior to joining SharedXpertise in 2014, Zachary held both provider and practitioner roles in human resources. Zachary was a global vice president at KellyOCG, managed human resource functions at a world wide leader in biotechnology and life sciences, Promega Corp, Madison, WI, and was employed as the sr. training manager for Lands’ End, Dodgeville, WI.

Elliot Clark, CEO, SharedXpertise, HRO Today Elliot is the chairman and CEO of SharedXpertise Media, LLC, which he founded in 2006. He oversees company management and the publication of HRO Today, HRO Today Global and Corporate Responsibility, the related global HRO Today conference series, and the Commit!Forum, the largest corporate responsibility conference in the world. Elliot writes a column for each magazine issue with commentary on newsworthy events and speaks at events internationally on related topics. He also works closely with the development of research standards for customer satisfaction research ratings for the leading human resource service providers and Corporate Responsibility’s 100 Best Corporate Citizens Ranking. Elliot has had a long and distinguished career in the human resources services and technology industry. Prior to SharedXpertise, he was the chief operating officer of Kenexa Corporation (Nasdaq KNXA), a leading provider of HR software and services. He worked at Kenexa from 1991 until 2006, and was instrumental in growing the company from 12 to 1,200 employees. He oversaw corporate operations and directly managed the recruitment process outsourcing division. He led the Kenexa team to be named the top provider in RPO by multiple industry analysts and publications. As a key member of the executive team, he was deeply involved in 15 acquisitions, three private equity financings, and an IPO. He served on the board of directors from 1997 until 2006. Elliot also had a distinguished career in the executive search industry, completing numerous senior executive assignments in the pharmaceutical and healthcare industries and was active in the leadership of the largest pharmaceutical affinity association in the world, the Drug Information Association, serving on the steering committee of North America from 1994 to 1997. Elliot is a graduate of the Wharton School of Finance and Commerce of the University of Pennsylvania, earning a bachelor of science degree in economics where he majored in human resources. He also served on the national board of directors of the Wharton Alumni Association from 1997 to 1998. Elliot is currently the chairman emeritus of the board of directors of the Ehlers Danlos Foundation, a member of the board of trustees of the Michener Art Museum, a member of the board of trustees of the Pennsylvania Academy of Fine Arts, and a senior fellow at Center for Human Resource Studies at the Wharton School of the University of Pennsylvania.

09:00 – 09:30 Opening Remarks – Welcome to the 2016 Forum – Edinburgh Suite



TIME SESSION

09:30 – 10:15 The HRO Today Forum EMEA “Table Topic” Discussions – Edinburgh Suite

The HRO Today Forum “Best and Next: HR Table Topics” session provides an environment for delegates to share their knowledge and insights on the most relevant topics in HR today. As an attendee, you can experience this unique and intimate setting to discuss, debate, and share knowledge on pre-selected hot topics in the HR industry. Each table will be chaired by industry experts who will help guide and facilitate these focused gatherings of like-minded professionals. Best and Next: What is working well in your organisation? Share your BEST practices, and walk away with 20 or more ideas you can take back to your company to implement tomorrow. Also, discuss what’s not working, or where you have an opportunity to engage in brainstorming ideas to develop NEXT practices that you can utilize to improve your organisation’s effectiveness.

Featured topics include: • CHRO Discussion Table (VIP Invitation Only) – Hosted by: Elliot Clark

• Employer Brand - Creating Moments That Matter - or How to Embed Your EVP in all Critical Candidate Touch Points – Hosted by: Catalina Schveninger

• Employee Mindset - attitude, disposition or tendency. Does it matter ahead of skill set? How are you managing the Mindset of your people, leaders and yourself in the digital world? – Hosted by: Darren Lancaster

• HR Technology: Global vs. National, Integrated vs. Best in Breed – Can One Size Fit All? – Hosted by: Darren Bartholomew

• Changing Trends on Performance Management: The Evolution of the Manager’s Role and Saying Goodbye to the Formal Appraisal and Performance Ratings – Hosted by: Cathryn Petchey

• Diversity and Inclusion: How Do You Make ‘Diversity’ an Achievable Talent Acquisition Goal? – Hosted by: James Atkins

• Recruitment: Data Driven Recruitment - What Does Data Driven Recruitment Mean and Who’s Doing It? What Data Should You be Looking at, and Why Should You Expect a Better Outcome Than Traditional Process-Driven or Vendor-Influenced Approaches to Talent Acquisition? – Hosted by: Johnny Campbell

Darren Bartholomew, Head of HR Planning and Info Systems UK, Leonardo Darren is head of HR planning and info systems UK at Leonardo MW Ltd, a leading European defense company and the UK element of the wider Leonardo Group. Responsible for governance of all HR outsource provision in the UK, he has led the contract negotiations with numerous suppliers, and recently completed the transition of the full HR and payroll service to a new provider, and widened the scope to provide payroll services for the entire Leonardo UK population. Darren is also an EMEA member of the HRO Today Services and Technology Association Global Board of Advisors.

Jonathan Campbell, Co-Founder & CEO, Social Talent Johnny is the founder and CEO of Social Talent, a company that has the lofty ambition to improve the productivity of every professional worker in the world with better knowledge, tools and data to be better at what they do. Everyone has to start somewhere, so Johnny and his team have started with recruiters, and so far they’ve turned nearly 15,000 recruiters from companies like Microsoft, Intel, and GE into sourcing ninjas.

James Atkins, Global Recruitment - Excellence Manager, Caterpillar EMEA Human Services James is the global lead for recruitment strategy and excellence, and is a member of the EMEA HR regional leadership team at Caterpillar. James is currently leading significant change at Caterpillar, building new organisations and processes to meet the challenges of globally shifting business environments. James has almost 20 years’ experience of talent acquisition in leading international organisations. Prior to joining Caterpillar, James held a strategic leadership role in Barclays focused on enhancing recruiting service delivery.

Elliot Clark, CEO, SharedXpertise, HRO Today See bio on page 12.

Darren Lancaster, Managing Director, RPO, Hudson Darren started his career in the late 1990s within one of the first onsite recruitment process outsourcing solutions in the European region at the investment bank Goldman Sachs. Since then, Darren has seen how the evolution of RPO solutions can deliver true value to clients throughout the past two decades. An inspirational visionary of how a client’s requirements can be met through RPO solutions.

Cathryn Petchey, HR Director,Connect Education and Care Cathryn has worked in the Connect Group for six years, holding a variety of HR generalist and specialist roles. Latterly, Cathryn has been HRD at Connect Education and Care, where we have been focusing on culture change and facilitating high levels of customer service through greater employee engagement.

Catalina Schveninger, Global Head of Resourcing and Employer Brand, Vodafone Group Catalina Schveninger joined Vodafone in their London HQ in March 2014. Previously, Catalina was member of the board and HR director of T-Mobile The Netherlands. She began her international HR career in 2002 as a member of the human resources leadership programme at GE and held different roles in the Netherlands, Spain, and Belgium, until she was appointed as HR EMEA director of GE’s security division (a division that was acquired by UTC).



TIME SESSION

10:15 – 11:00 Chief HR Officer Panel Discussion – Edinburgh Suite

Tap into the minds of the greatest leaders in the field of HR. Our CHRO roundtable is an interactive session that offers the opportunity for your questions to be answered by top executives. Hot topics to be discussed: talent retention, employee engagement, strategic delivery, HR technology, and more!

Rajita Singh, Head of HR, Broadridge Financial Solutions India Pvt Ltd Rajita Singh in many ways represents the changing face of Indian IT/ITES industry, where human resource professionals are increasingly becoming strategic partners to the core functions. A management graduate, Rajita has been in IT/ITES industry since 2000. Starting her career as a recruiter, she has progressively taken diversified roles and increasing responsibilities across the HR function. Her competencies include HR operations, learning and development, associate engagement, performance management and gender inclusivity programmes. Her expertise is in successful strategic initiatives through innovation and improvisation. She has a keen interest in personnel development through coaching and mentoring techniques. Currently, she is the head human resources of Broadridge Financial Solutions (India) Private Limited, Hyderabad; a wholly owned subsidiary of the US based Broadridge Financial solutions Inc (BR).

Nigel Sullivan, Group HR Director, TalkTalk plc Nigel Sullivan is human resources director for TalkTalk, a position he has held since 2010. He reports to the chief executive and is a member of the executive committee. Nigel led the transformation of the HR function, which includes all aspects of the function such as payroll, systems, operations, recruitment, talent, OD, communications, and engagement - including all training and development across the group. HR have led the way in creating a harmonised digital environment, giving colleagues and managers direct access to people services and reducing the cost of HR by 40 percent, while increasing the function’s capability and reach. He also has responsibility for property, facilities, health and safety and insurance. Since 2012, Nigel has been a non-executive director on the board of Royal United Hospitals NHS Foundation Trust in Bath.

Arne-Christian van der Tang, Senior Vice President, HR, TomTom Arne-Christian van der Tang is senior vice president of group human resources at TomTom. Passionate about people, innovation and agile working, he takes an entrepreneurial approach to HR. Throughout his career, Arne-Christian has led the way in the alignment of HR to business and company objectives. His vast experience in management roles has given him a different perspective on HR and organisational effectiveness, forming his unique and strategic approach to business challenges. Arne-Christian’s career began in the early ‘90s, when he started a human resources course at the University of Rotterdam, but dropped out. He then embarked on a career in commercial and operational management roles, working for a Texan freight forwarding organisation, Eagle Global Logistics.

Charlotte Sword, Global HR Director, Foster + Partners A commercial HR director with 20 years cross-sector experience. Charlotte Sword is a partners and sits on Foster + Partners’ management board. She is the global head of HR. Charlotte has experience in various industries including professional services, investment, construction and technology. Charlotte is responsible for implementing all HR strategies, including building a commercially focused HR team, developing and implementing the strategic people agenda across multiple locations and influencing senior stakeholders. She is also responsible for the full range of HR functions, including learning and development, resourcing, employee relations, reward, global mobility, organisation design and change management. Charlotte earned her degree at Oxford Brookes and regularly speaks at events and forums on women in business, global mobility and diversity.

Debbie Bolla, Editorial Director, HRO Today Debbie Bolla has been covering the latest in human capital management trends for nearly eight years. As editorial director and editor-in-chief of HRO Today magazine, Debbie is responsible for the voice, design, and development of editorial and event content. She frequently speaks and leads panel discussions at industry events. She joined SharedXpertise in 2009 as associate editor, then re-envisioned the magazine’s digital presence as online editor, and now is at the helm of all editorial products.

Moderator:

Leatham Green, Director - People and Change, Orbis Leatham Green is an outstanding leader who accomplishes tasks and delivers results evident by his impressive track record in transforming services with innovation. Using a four-year HR strategy that included senior-level support, the programme director executed an HR transformation and earned financial efficiencies to boot.



TIME SESSION

12:15 – 12:25 Employee Recognition: Leveraging Analytics and Leadership Development to Drive Engagement Creation and Improve Business Performance – Edinburgh Suite

Most large organisations invest considerable resources into employee recognition programmes. However, most of these programmes are underutilised as strategic tools, fail to reach their potential for elevating employee and organisational performance, and are unable to demonstrate ROI. This case focuses on a global financial services firm that recently evolved their well-developed recognition programmes into a platform for leadership development, enhancing employee performance and experience, increasing customer loyalty, and demonstrating a clear ROI for their programmes.

Charles A. Scherbaum, PhD, Chief Analytics Officer, Rideau Charles A. Scherbaum is an expert in analytics, talent assessment, performance management, and employee research. For over 12 years, Charles has overseen numerous research and analytic initiatives that played a significant role in the success of a number of Fortune 500 companies. Charles leads the research, analytics and benchmarking for Rideau’s Vistance Analytics & Prescriptive Learning solution and uses statistical and analytical data to gain insights into the social and fiscal benefits of a carefully executed recognition strategy. A part of the Rideau Recognition Solutions team since 2007, Charles consults with Rideau and its clients on analytics and workforce metrics. His specialised expertise draws from his vast background and research in human capital. Charles received his Ph.D. in industrial and organisational psychology from Ohio University. He is an associate professor of psychology at Baruch College, City University of New York. Among the wide variety of courses he has taught are HR analytics, performance management, personnel psychology and psychometrics. Charles is a prolific writer and has been published in a variety of leading journals, such as Personnel Psychology, Organisational Research Methods, Human Resource Management Review and the Journal of Business and Psychology. Charles recently authored Analysing Quantitative Data for Business and Management Students, published in 2015 by Sage.

What does data tell us about the shift in the candidate market? PeopleScout will share data-based predictions for the future of the global talent market, as well as a few techniques for utilising charts and analytics to change minds.

12:25 – 12:35 Utilising Analytics and Market Data to Help Change Hiring Manager Philosophies in a Changing Candidate Market – Edinburgh Suite

Gerry Sullivan, Senior Vice President of Sales, Solutions & Marketing, PeopleScout As the leader of sales, solutions and marketing development, Gerry collaborates with team members to ensure all client programmes meet and exceed the needs of specific service-level agreements and key performance indicators. Gerry has worked at PeopleScout for more than 20 years and has led the launch of several major RPO programmes. Gerry holds a bachelor’s degree from Lake Forest College.


11:30 – 12:15 On-Stage Interview with Julie Sharp, Head of Group HR, Bank of Ireland Group – Edinburgh Suite

This on-stage interview with Julie Sharp, head of group HR, Bank of Ireland Group, will discuss how to create a framework for agility in HR that meets the needs of the business and your job candidates and how you can move to a simpler and more streamlined organisation design that is aligned with international best practices.

Julie Sharp, Head of Group HR, Bank of Ireland Julie Sharp joined Bank of Ireland as head of group human resources on 14 June 2010. Julie is Australian and brings diverse HR experience to the group, gained in several different companies, including ING, where she more recently worked. Julie held a number of senior HR positions with ING, ranging from regional HR director, Australia, to regional head of HR & board member, Hong Kong, ING Asia Pacific, where she was responsible for 17,000 employees, covering investment management, insurance and real estate. After 10 years working with ING, Julie moved to Ireland with her family, where she has been engaged in consulting assignments over the past year. Prior to ING, Julie was the HR director for Citibank Australia and Arthur Andersen. Julie holds an MBA in international business management from Charles Stuart University, having previously graduated from the University of New South Wales with a bachelor of science degree, majoring in Psychology.




TIME SESSION

12:35 – 12:45 Learning Transformation: The View is Worth the Climb – Edinburgh Suite

As companies refocus on growth, reinvention, and workforce readiness, it is critically important that we talk about the business imperative for learning transformation. According to Bersin by Deloitte, “Recent research indicates that, while learning and development has never been as important, faith of the organisation in the L&D function to deliver value has also never been so low. This disconnect has prompted businesses, and particularly, L&D leaders, to take a hard look at the L&D organisation, evaluating its current function and performance, in an effort to transform it into a competitive advantage.” This session will offer up a “transformation framework” and set of “must-dos” for transformation. In the end, you will hopefully conclude that the view is worth the climb.

Edward Trolley, Senior Vice President of Consulting and Advisory Services, NIIT Edward Trolley is widely recognised for having started the training outsourcing industry when he orchestrated the first comprehensive training outsourcing deal between DuPont and The Forum Corporation in 1993. After joining The Forum Corporation, he continued to advance this outsourcing concept with leading companies such as The Moore Corporation, NCR, Texas Instruments, KPMG Canada, SmithKline Beecham, Irving Oil and other organisations around the globe. He has orchestrated more comprehensive training outsourcing relationships than anyone on the planet. Prior to entering the training outsourcing provider space, Ed was head of DuPont’s training and education division, where he oversaw and guided the training and education for the 110,000-person multi-national corporation. In 2007, he was recognised as one of the industry’s top 20 most influential people in training, by TrainingIndustry.com. Ed was also named one of the 100 Superstars of HR Outsourcing by HRO Today magazine in 2014 and 2015.

12:45 – 14:00 Talent Acquisition Leader of the Year Award Luncheon – Lunch Hosted by: – Edinburgh Suite

The Talent Acquisition EMEA Leader of the Year Award recognises an individual leader for innovative practices and excellence in talent acquisition, including work within areas such as employer branding, technology, staff development, engagement and retention, and financial analysis.

2016 HRO Today EMEA Talent Acquisition Leader Finalists Include:

James Atkins Talent Acquisition – Global Excellence Manager Caterpillar

Tara Benton Head of Resourcing UK Vodafone

Suzannah Kwok Head of Executive Search Cabinet Office

Mark E. Smith Head of EMEA Recruitment Caterpillar

Jo Sullivan Head of People Guide Dogs for the Blind

Nabil Tarhouni HR Director NPS Energy

14:00 – 14:45 Tomorrow’s World Today: Competing in the Age of Quests – Edinburgh Suite

“Tomorrow’s World Today” explores the key trends changing and shaping the world right now. It reveals a framework based on research of how leaders on a quest are gaining competitive advantage by finding solutions for some of the world’s most pressing problems. This keynote presentation reveals three qualities of progressive leaders and shows how each one of us regardless of level or position can do their big bit or small bit to deliver meaning in a changing world.

Dean van Leeuwen, Futurist and Keynote Speaker, Tomorrow Today Global Dean believes that every business and every leader from all types of organisations across all levels can achieve remarkable things in the 21st century. Sadly, most organisations are falling well short of their full potential in terms of productivity, fulfillment and competitiveness, so he has embarked on a journey to work with and inspire leaders and organisations to DO remarkable things. Dean believes that together we can contribute to making the 21st century the most amazing and remarkable era. “It’s never been easier for anyone anywhere to make a difference to the world they touch. The power of social media, the democratisation of information and unparallelled access to disruptive and mobile technology means that each one of us can do our big bit or small bit to fix what is wrong in the world,” says Dean. His belief and drive to build a better working world involves constantly challenging conventional thinking, exploring and researching new ideas and developing the latest thought-provoking leadership and strategic frameworks. These frameworks have been delivered for over ten years in more than 30 countries, to senior leaders from some of the most admired organisations across multiple industries and functions, to improve; individual and team productivity and to increase personal fulfilment and enhanced competitiveness.



TIME SESSION

14:45 – 15:30 Talent Acquisition Leadership Panel – Edinburgh Suite

Is this anything more important to the success of an organisation than its talent? Arguably no. Learn from the leaders responsible for the increasingly important task of executing people-related initiatives: what works, what doesn’t, and what’s necessary to keep the top performers of tomorrow. Gain valuable insight from the talent acquisition leadership panel.

Tara Benton, Head of Resourcing UK, Vodafone Tara is an experienced HR professional with over 15 years’ experience in talent acquisition successfully leading large scale resourcing operations within complex environments. Tara has worked in both large and small scale organisations in the public and private sector, originally starting her career as a head-hunter. Tara is passionate about customer experience, EVP and digital recruitment, and utilising next generation technology to innovate, excite and engage.

Suzannah Kwok, Head of Executive Search, UK Government, Cabinet’s Office Over the last 16 years Suzannah has built a successful career in recruitment and project management. She initially trained as a lawyer before joining Michael Page in 2001, where she developed the Legal recruitment brand in Manchester. Suzannah successfully grew the market and exceeded all targets, billing over £1 million in revenue. To build on her recruitment skills, she was relocated to London by the business and moved into executive search, where she headhunted and worked strategically with partners in law firms and accountancy firms. Suzannah also took on the exciting challenge of project managing Chinese New Year in Trafalgar Square. This was a three-year consultancy programme which enabled her to hone her change and project management skills, delivering the event within budget year on year, increasing footfall by 100 percent to 500,000 and raising over £1 million in corporate sponsorship and funding.

Mark E. Smith, Head of EMEA Recruitment, Caterpillar Mark Smith, head of EMEA recruitment at Caterpillar, has led the company’s talent acquisition team since 2012, and created a new vision of the programme—one that is an important part of the business strategy. He helped with the implementation of a new applicant tracking system that has made the hiring process more effective and streamlined, while focusing the team on the essential qualities of customer service.

Jo Sullivan, Head of People, Guide Dogs for the Blind As head of people at Guide Dogs for the Blind, Jo Sullivan is heavily involved with not only talent acquisition, but ensuring that the 1,400 employees and 13,000 volunteers are diverse, engaged, and successful. She operates various people functions, including human resources, volunteering, and business partnering, and she has created a single, innovative people strategy that the company utilises. This strategy allows the organisation to shift from being primarily service delivery focused to a people- and customer-centric service. Under Jo’s leadership, Guide Dogs introduced many new initiatives, including a pay progression programme, flexible benefits operation, and a new self-service HR system. These efforts led to the reduction in caseloads, which then allowed the organisation to have time to empower managers through training, as the people-related services were restructured and brought together. Diversity and inclusion are of the utmost importance to her. She led the charge in improving the retention of employees with disabilities via diversity workshops and localised diversity action plans.

Arne-Christian van der Tang, Senior Vice President, HR, TomTom Arne-Christian van der Tang is senior vice president of group human resources at TomTom. Passionate about people, innovation and agile working, he takes an entrepreneurial approach to HR. Throughout his career, Arne-Christian has lead the way in the alignment of HR to business and company objectives. His vast experience in management roles has given him a different perspective on HR and organisational effectiveness, forming his unique and strategic approach to business challenges. Arne-Christian’s career began in the early ‘90s, when he started a human resources course at the University of Rotterdam but dropped out. He then embarked on a career in commercial and operational management roles, working for a Texan freight forwarding organisation, Eagle Global Logistics.

Moderator:



TIME SESSION

15:40 – 15:55 Networking Break Hosted By: – Atrium Area

15:30 – 15:40 Why Functional Integration Matters for Global Mobility Success – Edinburgh Suite

As organisations continue their global expansion, fully integrated and mature mobility programmes are necessary to achieve their goals. Do you think your programme is fully integrated? Think again. Many leaders actually overlook this key aspect of the mobility practice. Simon Mason explains why alignment across all functions that support a global mobility programme is vital for programme success and delivering maximum value to the organisation.

Simon Mason, GMS-T, Vice President - EMEA, Graebel Simon Mason, vice president of business development for Graebel for the EMEA region, is a relocation industry veteran with more than a decade of hands-on experience. Prior to joining Graebel, he led a UK firm of 100-plus FTE employees at board level and managed a multi-million-pound budget. Inimitably familiar with cultural nuances and challenges that face executives on overseas assignments, Simon is responsible for developing business relationships with senior human resource, procurement, talent acquisition and management executives at UK domestic and multinational companies throughout this region. He is ultimately accountable for contracting corporate client acquisitions for Graebel, which administers consultancy and full-service relocation services and removals for companies across the globe.


UP.IT’S WHERE EMPLOYEESAT EVERY LEVELIMPACT SUCCESS.

We know the difficulties you face recruiting talent—inconsistent processes, technologies, and metrics cost time and lead to imprecise decisions. Korn Ferry Futurestep’s scalable, best-in-class approach allows you to attract top people while reducing expenses and time to hire. To us, RPO is more than just outsourcing the recruitment process. It’s about discovering and delivering the talent that makes the greatest impact on your business. Get your organization to UP with Korn Ferry Futurestep at kornferry.com/futurestep

Through our 100+ global locations we can deliver solutions that are multinational and, at the same time, sensitive to local requirements.



TIME SESSION

16:25 – 16:55 HRO Today Research Showcase – Edinburgh Suite

Which Factors are Blocking HR Innovation? New research shows how would-be HR innovators get blindsided—and become ‘non-novators.’ What is non-novation and why does it matter? Non-novation is a term we coined that means “not innovating.” Or rather, it means not innovating even while desiring innovation. AMS, together with HRO Today Magazine, conducted quantitative research in 2016 to provide insight into this area. In part one of this two-part series, we examined where HR looks for information on innovation and what impedes innovation. Those findings will be presented in this session.

The Quality of Hire Continuum Measuring quality of hire is often seen as the holy grail of recruitment, but it’s an area that many recruitment providers shy away from. Even the term ‘quality of hire’ is becoming increasingly ambiguous. In truth, its meaning varies from company to company and role to role, but as talent acquisition leaders, we are routinely called upon to define and measure this metric for our organisations. Research from Cielo has shown that quality of hire is currently the highest priority for business stakeholders at every level. Join Andrew Manning, senior vice president at Cielo, as he shares his experience of the many aspects of quality of hire and provides practical insight into how organisations are approaching this impactful metric. Andrew will provide real-life examples of how to implement a quality of hire measurement that is appropriate for your organisation.

Jerry Collier, Global Innovation Practice Director, Alexander Mann Solutions Jerry leads the global innovation practice at Alexander Mann Solutions, the team responsible for solution design, product development and experimenting with new ideas at the frontier of our market. Jerry’s practice observes frontier ideas, experiments with these, then exploits the very best ones—bringing new products and services to our clients that transform the way organisations attract and retain great talent; making innovation relevant, meaningful and fun! Jerry’s career with AMS began in 1997, direct from the British Army where he served 10 years. He holds a 2:1 BSc honours degree in mathematics and engineering from Nottingham University in the UK. Joining Alexander Mann Solutions the day after meeting the founder and CEO Rosaleen Blair in 1997, Jerry reflects on that meeting: ‘Rosaleen had such energy and a clear vision back then, this combined with a relentless pursuit to build something special was intoxicating ...and it still is’.

Andrew Manning, Senior Vice President, Cielo Andrew is one of Cielo’s global client partners and he takes a lead on ensuring that new clients receive a service that is tailored to their specific needs. Andrew has over 12 years experience in the RPO industry, eight of them with Cielo. Andrew is experienced in designing, selling, implementing and leading complex RPO solutions for an international client base.

15:55 – 16:25 Better Talent, Better Search, Better Business! – Edinburgh Suite

During this session, Bulent Bayram and Jonathan Brown will present the value that the Vodafone - Korn Ferry Futurestep partnership has delivered in the following areas:

• Rapid deployment of a large-scale, multi-country solution, while transitioning from an incumbent provider. • Creating a best-in-class delivery model focused on the candidate experience and the identification of high-potential talent. • Innovation delivered through the deployment of embedded executive search services to leverage Futurestep search expertise within an RPO environment. • Deployment of the latest on-demand tools and technology to support the hiring process. • Bespoke diversity and inclusion programmes, including returner/designate initiatives and hiring high-potential female talent across Europe. • Transitioning from a numbers and transaction driven approach to value-driven delivery.

Bülent Bayram, Group Head of Resourcing & Employer Brand, Vodafone Bülent worked at The Dannon Company, USA, respectively as Total Rewards & HR technology and shared services director, talent acquisition director and project steering committee member between 2007 and 2011. He moved back to Turkey in 2011 and started working for Danone Baby Nutrition as a human resources director. In February 2012, he moved to Vodafone Turkey as capability director managing talent, learning development and resourcing functions. As a Board Member of Vodafone Turkey Foundation, he took active role in coordination of corporate social responsibility, sustainability and diversity and inclusion initiatives. Bülent is currently working at Vodafone Group Headquarters, based in the UK, as head of group resourcing and employer brand across all group Locations.

Jonathan Brown, Managing Director of EMEA Talent Acquisition Solutions, Korn Ferry Futurestep Jonathan Brown is managing director, EMEA talent acquisition solutions, based in the firm’s London office. Jonathan is responsible for Futurestep’s RPO, projects and consulting services & operations across EMEA, including all onsite teams and talent delivery centres. Prior to this role, he was vice president, global solutions, with a focus on ensuring the design, implementation and continuous improvement (CI) of best-practice talent acquisition solutions on a global basis. He was also responsible for Futurestep’s talent acquisition advisory consulting team, which provides clients with diagnostic, benchmarking and consulting services. During this time, Jonathan designed and implemented a number of global and regional RPO solutions, as well as rolled out the CI initiative globally. His first role with Futurestep in 2011 was EMEA RPO operations director, where he was responsible for operational performance in key Futurestep EMEA clients.



TIME SESSION

16:55 – 17:05 Baker’s Dozen Global RPO Winners Announcement – Edinburgh Suite

17:05 – 17:35 The Talent Behind Your Talent: The HRO Today RPO Bakers Dozen Panel – Edinburgh Suite

Who are the top companies is the field of RPO? The HRO Today Baker’s Dozen Customer Satisfaction ratings survey for RPO identifies them based on customer survey feedback and dozens of data points. But what makes these companies the best remains a question. In this panel, we will tackle questions about culture and leadership to help you identify what is the best match for your organisation, so you can more quickly identify a potential partner in your RFP process.


Steve Leach, Board Director and Director of RPO Solutions, Alexander Mann Solutions Steve has served as a member of Alexander Mann Solutions’ Management Team since 2005. Having joined the business in 1999, Steve has held a variety of operational, management and executive roles and is currently the director of RPO solutions. A passionate leader, Steve’s focus is working with Alexander Mann Solutions’ clients to develop relationships and solutions to enable success through the delivery of innovative, value-creating talent acquisition and management solutions. A recognised thought leader, Steve is a regular contributor to news articles and fundamentally believes that people are the foundation for success. Steve holds a first class honours degree (BA Hons) in systems analysis. He entered the talent acquisition and management field in 1994 and has extensive global experience. Throughout 2012, Steve held a seat on the board of the HRO Today North American Chapter.

Jan Mueller, Managing Director of Talent Acquisition Solutions, EMEA, Futurestep Jan Mueller brings almost two decades of expertise in executive search, strategic talent acquisition and outsourcing. He has built and managed large-scale recruitment solutions across EMEA for some of the biggest global IT firms and works with clients regarding their recruitment needs across all sectors. Building on the understanding of how talent strategy aligns to the business strategy, Jan works with clients to develop tailored solutions, providing ongoing support to help meet their business objectives.

John Wilson, CEO, WilsonHCG John Wilson is the founder and CEO of WilsonHCG. He has spent more than a decade building WilsonHCG into the premier global RPO provider. John is redefining the RPO model, with a strong focus on building better companies and improving the bottom line through customisable recruitment services and value-added services. This revolutionary approach has allowed John to develop WilsonHCG into a true partner for clients’ talent acquisition programmes.

Seb O’Connell, Executive Vice President and Managing Director - Europe, Cielo In his role as managing director of Europe and Asia Pacific, Seb leads the organisation’s creation and delivery of customised, innovative solutions to clients seeking transformational change. As a member of the Cielo global executive team, he plays a key role in shaping the strategic direction of the organisation as it expands its footprint in Europe and beyond. Seb brings to Cielo a strong background in business development, as well as insightful solution design and operational delivery. Throughout his career, he has proven successful at growing organisations and people, and delivering world-class results for RPO clients across the globe. An acknowledged industry thought leader and EMEA advisory board member to the HRO Today Services & Technology Association, he is frequently quoted in the media and is a highly-regarded speaker at regional, national and international conferences and seminars.

Gerry Sullivan, Senior Vice President of Sales, Solutions & Marketing, PeopleScout As the leader of sales, solutions and marketing development, Gerry collaborates with team members to ensure all client programmes meet and exceed the needs of specific service-level agreements and key performance indicators. Gerry has worked at PeopleScout for more than 20 years and has led the launch of several major RPO programmes. Gerry holds a bachelor’s degree from Lake Forest College.

Debbie Bolla, Editorial Director, HRO Today See bio on page 14.



TIME SESSION

18:15 – 18:30 Meet in the hotel lobby for coaches to the Historic Edinburgh Castle

18:30 – 22:00 HRO Today Magazine Party – Sponsored by: (all invited)

Please note that guests are asked to meet the coaches to transport them to the Edinburgh Castle in the main lobby of the Sheraton Grand Hotel and Spa at 18:15 p.m. There will be plenty of coaches to accommodate all guests. Please also note that there will be a short walk from the drop-off point up to the castle entrance that will be on cobblestone, so please dress accordingly.

There will be a fabulous outdoor display of a Beat Retreat Band as a finale to our evening event, so please do bring a jacket. Enjoy the Historic Edinburgh Castle as our special guests!

HRO Today Magazine Party at the Historic Edinburgh Castle

Wednesday 9th November at 18:30 Meet in the hotel lobby for coaches at 18:15.

As an Attendee You Can Win anApple Watch!


AGENDA - THURSDAY, 10 NOVEMBER - PLENARY SESSIONS

TIME SESSION

09:30 – 10:00 TLC for HR; Think, Learn, Connect! – Edinburgh Suite

10:00 – 10:30 HR Innovations: Your Mission – Edinburgh Suite

According to the latest CIPD Outlook Survey, innovation is seen as one of the top five challenges, but there is a clear discrepancy between what business leaders think they need and what HR is offering. Simply put, HR is not seen as up to the mark. Research currently being carried out by the Edinburgh Institute is examining how in global organisations innovation is presenting itself as a business requirement, the role of employees in the innovation process and the impact HR is having in contributing to workplace innovation. This session will present initial findings from the research and explore with the audience questions such as what are:

• Sources of organisational innovation? • The enablers and barriers to organisational innovation through people? • How important is technology in the idea creation/dissemination process? • The HR policies and practices that encourage innovation (and those that appear less relevant)? • The challenges in the implementation of approaches to workplace innovation, including communication and employee engagement? • The sorts of roles HR can have in supporting workplace innovation?

Peter Reilly, Associate, Edinburgh Napier Institute for Leadership and Management Practice Peter Reilly is an associate of the Edinburgh Napier Institute for leadership and management practice, having been director of research and consultancy at the Institute for Employment Studies for ten years. He joined IES in 1995 after a 16 year career with Shell, where he held various HR posts in the UK and abroad covering both generalist and specialist roles, including ones in career management. He is the author of several books and many articles on HR management. Peter has a first degree in politics and history from Cambridge University and a masters from University of Kent in politics and government.

Maura Sheehan, Professor of International Management, Edinburgh Napier University Maura Sheehan is professor of international management at Edinburgh Napier University, specialising in HRM, HRD and organisational performance. Previously, she was professor at the National University of Ireland (NUI) Galway, a reader at the University of Brighton and an associate professor at the Graduate School of Management, University of Dallas. Maura has a BSc in economics from New York University and a PhD in economics from the University of Notre Dame, USA.

10:30 – 11:00 You Can’t Manage What You Don’t Measure – Edinburgh Suite

Draza Zachary Misko, Global VP and Executive Director, HRO Today Technology and Services Association See bio on page 12.

SM


Thought leadership Councils (TLCs) are an active member benefit of our HRO Today Association for thought leaders, industry experts and authors to share their best and next practices with you. These best practice sharing and learning opportunity sessions include topics about Talent Acquisition, Talent Management, Employee Relations & Services and Outsourcing, and everything that those verticals support. Thousands of members listen and learn each month during our live sessions and have access to our on demand video library. In this session we will put you in the driver’s seat to discuss the strengths, opportunities and predictions for 2017 in these areas!

The Talent Acquisition team plays a key role in making sure that your diverse workforce reflects the company’s goals. This is why recruiter metrics and goals to hold them directly accountable is so important.



TIME SESSION

11:00 – 11:30 Networking Break – Hosted By: – Atrium Area

11:30 – 12:00 Designing Training with Commercial Impact – Edinburgh Suite

An award-winning case study of front-line customer service training that delivered a measurable commercial impact for Bank of Ireland Group.

Eamonn Eaton, Head of Group Learning and Engagement, Bank of Ireland Eamonn is a senior member of the Bank of Ireland Group human resources team with responsibility for building the capability the organisation needs to meet its strategic objectives. He led the design and implementation of the bank’s Learningzone service that is delivered in partnership with Accenture Learning. He is a career banker with management experience in retail banking, marketing, learning and human resources. Previous HR leadership roles include employee engagement, diversity, executive education, performance management, leadership development and head of training. Eamonn is a director of the Institute of Bankers in Ireland and a member of its executive commttee and council, and is also chair of the education committee. He holds an MBA from University College Dublin and is a fellow of the Institute of Banking in Ireland. He has extensive experience as a conference speaker at national and international level specialising in adult learning, training, capability development and learning innovation.

As organisations continue their global expansion, fully-integrated and mature mobility programmes are necessary to achieve their goals. Do you think your programme is fully integrated? Think again. Many leaders actually overlook this key aspect of the mobility practise. Simon Mason explains why alignment across all functions that support a global mobility programme is vital for programme success and delivering maximum value to the organisation.

12:00 – 12:10 Has HR Been Lobotomised? – Edinburgh Suite

www.rideau.com

EMPLOYEE RECOGNITION: LEVERAGING ANALYTICS AND LEADERSHIP DEVELOPMENT TO DRIVE ENGAGEMENT CREATION AND IMPROVE BUSINESS PERFORMANCE.

Come check out our Chief Analytics Officer, Dr. Charles Scherbaum, PhD

OUR VISION: We inspire people to create

a better world

OUR MISSION: We build meaningful relationships

with personalized and creative recognition solutions

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CURRICULUMAND CONTENT

LEARNINGDELIVERY

LEARNINGADMINISTRATION

LEARNING TECHNOLOGY

STRATEGICSOURCING

Running Training like a Business.Proven Approach. Transformative Results.There’s increased pressure on training functions to reduce costs, become more relevant, increase value and focus on the strategic elements of the business. NIIT’s suite of learning outsourcing services are built around the principles of running training like a business. Training is our business, and our only business. Our team of some of the world's finest learning professionals is helping leading companies in the world dramatically transform the effectiveness and efficiency of their training – delivering enhanced impact, sharpened focus and reduced costs time and again.

www.niit.com


Stuart Stephen, Chief Growth Officer, SDWorx As Chief Growth Officer Stuart has a passion for maximising value to clients from SD Worx’s technology and services. An MBA qualified Chartered Engineer, Stuart delivered the restructuring of SD Worx UK operational business during his early years as Shared Services Director in Glasgow and is an advisor to the Scottish government on shared services and outsourcing. Stuart joined SD Worx after an earlier career in sales, solutions, consulting and project management with BAA and IBM.



TIME SESSION

12:10 – 13:10 Networking Meat and Greet (Meet and Great) – Hosted By: – Atrium Area

13:10 – 14:15 iTalent 2016: EMEA’s HR Technologies Competition – Edinburgh Suite

The iTalent competition recognises and rewards HR and recruiting technology companies that are leading the way in helping businesses recruit and retain employees. The top five entries are selected to compete in the iTalent Competition and each will be given a timed, seven-minute HR innovation pitch before the event audience and panel of HR technology experts, industry analysts, HR practitioners and technology investors.

Jonathan Campbell, Co-Founder & CEO, Social Talent Johnny is the founder and CEO of Social Talent, a company that has the lofty ambition to improve the productivity of every professional worker in the world with better knowledge, tools and data to be better at what they do. Everyone has to start somewhere, so Johnny and his team have started with recruiters, and so far they’ve turned nearly 15,000 recruiters from companies like Microsoft, Intel, and GE into sourcing ninjas. The company’s platform is used in over 90 countries by more than 1,000 companies, and their blog is read by nearly 100,000 recruiters each week.

14:15 – 14:30 Forum Close – Edinburgh Suite



iTalent 2016 Finalists:

John Hixon R&D Director Cezanne HR

Prasanna Nair Associate Partner

IBM

Leela Srinivasan Chief Marketing Officer

Lever

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To be successful, your business needs to keep pace with a rapidly changing

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Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Agile•1 provides solutions that mitigate risks and streamline the processes companies use to hire contingent workers (temporary, contractors, seasonal, project-based) or direct workers (full/part-time employees). Our proprietary technologies automate the hiring processes across an organisation while our on-site or remote programmes manage multiple staffing agencies, named resources, project-based workers, or recruitment processes. Together, our services and technologies improve visibility, decrease liability and overhead, and save you money.

With over 3,000 colleagues globally, Alexander Mann Solutions is the world’s leading provider of talent acquisition and management services. We partner with blue chip clients across multiple sectors and in more than 80 countries and 30 languages, delivering award-winning solutions to over 70 outsourcing clients and consulting services to hundreds more. Our aim is simple: to help organisations attract, engage and retain the top talent they need for business success. For more information, visit www.alexandermannsolutions.com

Cielo, formerly Pinstripe & Ochre House, is the world’s leading provider of global talent acquisition and management solutions. Cielo leverages its global scale, customized, innovative solutions and entrepreneurial agility to help clients achieve sustained people advantage and outstanding business outcomes. Through world-class, technology-enabled solutions, we serve clients primarily in the financial and business services, consumer brands, technology and media, engineering, life sciences and healthcare industries. Cielo knows talent is rising—and with it, an organisation’s opportunity to rise above. For more information, visit cielotalent.com.

In a world where employees have ever higher expectations and businesses want a higher return on mobility – Graebel delivers. We offer a straighter line from A to B, a more inviting experience for everyone and a new lever for business growth. We help some of the world’s largest companies manage absolutely everything involved in relocating their people – from rethinking company policies to getting the VP’s cat through customs. See how we’re transforming workforce mobility. Visit Graebel.com today.


SPONSOR PROFILES


The HRO Today Services and Technology Association is the networking and content community for advancing professionalism in human resources improving the quality, effectiveness, and efficiency of HR operations, service delivery and technology strategy. Membership puts you in the community that serves to improve the business of HR for individuals, their companies and the industry as a whole. For more information, please visit www.HROToday.com/Association.

Hudson is a global talent solutions company with expertise in leadership and specialised recruitment, recruitment process outsourcing, talent management and contracting solutions. Hudson’s global recruitment process outsourcing division, Hudson RPO, provides end-to-end, project and on-demand outsourced recruitment services to high-growth companies worldwide. Strategic talent acquisition solutions are customised to each client and can include employer branding, workforce planning, advanced sourcing, talent pipelining and community building and recruitment technology and analytics. We combine broad geographic presence, world-class talent solutions and a tailored, consultative approach to help businesses and professionals achieve higher performance and outstanding results. More information is available at HudsonRPO.com.

You know us best for our processors. But we do so much more. We are makers, catalysts and inventors. We innovate at the boundaries of technology to make amazing experiences possible for business and society, and for every person on Earth. Throughout our proud history, Intel has continuously expanded the reach, influence and power of computing to improve people’s everyday lives. With more than 100,000 employees in 63 countries and customers in over 120 countries, Intel’s products and services create the foundation for limitless invention. Our innovations are bringing sight, touch, depth-perception and the ability to communicate to devices, objects and spaces to make them smart and connected. More than an essential ingredient of the most valued devices, we harness the capability of the cloud and the Internet of Things to disrupt industries, solve global challenges — such as those in healthcare, agriculture and commerce. We lead on important matters of policy, diversity, inclusion, education and sustainability. Intel has transformed from a company that primarily served the PC industry, to one now also powering the majority of the world’s data centers, connecting hundreds of millions of mobile and Internet of Things devices, and helping to secure and protect enterprise and government IT systems. Our manufacturing advantage - fueled by our pursuit of Moore’s Law - lets us continuously push the limits of performance and functionality and expand what experiences can be made possible.

Korn Ferry Futurestep is the global industry leader in high-impact recruitment solutions, offering fully customised, flexible strategies to help organisations meet specific talent acquisition needs. Our clients turn to us for proven expertise, a global process and infrastructure, industry-leading IP, innovative sourcing strategies, and a unique approach to measure and optimise business impact. As a division of Korn Ferry, the preeminent global people and organisational advisory firm, Futurestep can meet a variety of talent requirements. From RPO and project recruitment, to professional search and consulting, our solutions apply a truly world-class capability to deliver talent with impact, providing the experience and global reach to identify, attract and retain the people who drive business success.


SPONSOR PROFILES

Lumesse provides talent solutions to more than 2,300 organisations in over 70 countries enabling them to engage and nurture the best talent in an ever-changing and demanding global environment. With our unique and highl- adaptable talent solutions, our customers are well prepared to capitalise on the fast evolution of new technologies and disruptive business conditions, making talent management their business advantage. Lumesse talent solutions are optimised around customers’ best practices and can be deployed in the cloud, hosted internally, or externally. They are designed to meet all their global and local business requirements, giving them the edge in the race for talent, wherever they do business. Each year, Lumesse talent solutions provide over 3.6 million performance plans, process more than 44 million job applications and fulfill one million vacancies, in addition to having delivered 100 million learning courses. For more information, visit www.lumesse.com.

Globalisation is the new norm. Technological advances are breaking down barriers enabling more organisations to go global even when they are not large or have extensive infrastructure. Neeyamo specialises in providing HR Solutions for employees of these global organisations. Innovation drives Neeyamo putting it on a path-breaking mission to provide disruptive HR solutions. LongTail HRO, a first of its kind offering, is exclusively engineered for global organisations with sparse workforce scattered across a long tail of countries. Neeyamo’s hire-to-retire services includes, Global Payroll delivered on an award winning single global platform, a comprehensive global HR compliance solution, background screening and global HR helpdesk – supporting 180+ countries. A Global Employer of Record (EOR) solution, additionally enables rapid inroads into new countries. Our strategic relationships with SAP-SuccessFactors, Oracle and others allow us to provide solutions that are ingeniously powered by SaaS and provide mobile capabilities.

Established in 1981, NIIT offers managed training services (MTS) to market-leading companies in 40 countries worldwide. Our comprehensive suite of managed training services includes custom curriculum design and content development, learning administration, learning delivery, strategic sourcing, learning technology, and advisory services. With a team of world-class learning professionals, NIIT is dedicated to helping customers increase the business value of learning and development (L&D). Built on the sound principles of ‘Running Training like a Business’, NIIT’s managed training services and best-in-class training processes enable customers to align business goals with L&D, reduce costs, realise measurable value, benefit from rock-solid operations, and increase business impact.

PeopleScout, a TrueBlue company, is a trusted global recruitment process outsourcing (RPO) provider offering full-service support in nearly every industry and skill vertical. PeopleScout helps its clients make tens of thousands hires annually and improves quality of hire for companies with exempt and non-exempt hiring needs worldwide. Headquartered in Chicago, Illinois, and Sydney, Australia, PeopleScout provides innovative RPO solutions including enterprise, full-cycle, partial-cycle and project RPO as well as Recruiter On-Demand™, a contract solution designed by PeopleScout. PeopleScout has repeatedly been honoured as an RPO industry leader, including 10 straight years on HRO Today’s RPO Baker’s Dozen where it was ranked #1 for breadth of service and #2 overall in 2015.


SPONSOR PROFILES

Pontoon is a market leader in global talent management that provides a competitive advantage through people. Along with unrivaled access to data and workforce intelligence, Pontoon delivers global workforce solutions that reduce risk, increase quality and improve visibility and forecasting—while also reducing cost. Headquartered in Jacksonville, FL, USA and with office locations globally, Pontoon is a wholly owned Adecco company. Pontoon delivers outsourcing solutions in the areas of contingent labor, SOW management as well as employee recruiting and placement in over 70 countries for nearly 100 clients, a global footprint that is broader and deeper than the industry has experienced to date.

Rideau’s solutions include a wide range of tailor-made programmes which increase customer and employee performance, retention, loyalty, engagement and ultimately ROI. Our customisable platforms allow us to deliver a variety of solutions to our customers. Some of our most popular programmes include: social recognition, service awards, performance awards, performance management, safety incentives, cash incentives, customer loyalty, customer or employee referrals, and channel partner incentives. Rideau is a full-service provider. Our proprietary enterprise resource planning (ERP) and recognition applications allow us to deliver everything from strategy, design and marketing to training, programme management and analysis.

SD Worx delivers all around the globe a full range of quality services in the areas of Payroll, HR and Tax & Legal. With more than 3,600 staff serving more than 66,000 clients, offering salary calculations, training, HR research, social-legal, tax and HR-related consultancy services, specialist software for personnel departments and on-site support. SD Worx calculates about 4.15 million salaries each month, whilst running its own offices in Belgium (HQ), Austria, France, Germany, Ireland, Luxembourg, the Netherlands, the United Kingdom and Switzerland and a service delivery center on Mauritius. SD Worx is a co-founder of the Payroll Services Alliance whose members jointly handle 31 million salary calculations worldwide. More information: www.payrollservicesalliance.com

Seven Step RPO is a leading global provider of outsourced recruitment solutions. Founded in 2007, the company helps the world’s largest corporations overcome their talent acquisition challenges by providing true recruitment innovation, valuable analytics, and actionable insight. Seven Step is ranked as a top enterprise provider on HRO Today’s RPO Baker’s Dozen list as an industry leader in customer satisfaction. For more information, visit www.sevensteprpo.com.

WilsonHCG is a global talent solutions leader that operates on the principle of providing true partnership to our clients. Delivering business-impacting talent solutions – including recruitment process outsourcing (RPO), talent consulting and executive search – WilsonHCG is transforming our clients’ businesses through their talent. While optimising clients’ talent strategies is essential, WilsonHCG recognises the relationships we develop lead to the results our clients realise. Better People, Better Business.® For more information about WilsonHCG and its services, visit www.wilsonhcg.com.


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We are Alexander Mann Solutions and we’re passionate about helping companies and individuals fulfil their potential through talent acquisition and management.

Over 3,000 of our talent experts are partnering with blue-chip clients across multiple sectors and in more than 80 countries.

Delivering a distinctive blend of outsourcing and consulting services, our unrivalled experience, capability and thought leadership helps our clients attract, engage and retain the talent they need for business success.

alexandermannsolutions.com


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Introducing...

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Boost your Recruiting PotentialDefine, source, assess, hire and welcome the best candidates using our dedicated ONE platform Recruiting solution. Founded on our core applicant tracking technology, Lumesse Recruiting offers organisations a ‘Recruiting Eco-system’ for managing candidates through the acquisition journey.

Visit our stand at HRO to find out more or email: [email protected]

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We’re thrilled to feature yetagain in the

for RPO based on Customer Satisfaction Ratings

Contact:Justin Somerville-Cotton+44 (0)7947 [email protected]

HRO Today2016 Baker’s Dozen

uk.hudson.com

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NORTH AMERICA

MAY 1-3, 2017 CHICAGO, IL

THE PALMER HOUSE HOTEL

Save the Date!

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The Talent Cloud: The Convergence of HR and Technology

SPONSORS INCLUDE:

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Lanyard SponsorHealthcare Track Sponsor

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Silver Sponsors HRO Today Awards Gala Sponsors


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95%of practitioners would

recommend the conference to colleagues.

27-28 SEPTEMBER, 2017 • HONG KONG

APAC

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EXCLUSIVELY SENIOR HR OFFICERS


LEARN. NETWORK. ADVANCE.

Exclusive Member Benefits of the HRO Today Services and Technology Association:

Monthly thought leadership council webinars with HR experts in the areas of talent management, employee relations and services, talent acquisition, and outsourcing

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For more information, please contact: Zachary Misko, Global Executive Director, at [email protected] or +1.215.606.9552.

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EMEA

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SAVE THE DATE!

Dublin, Ireland • 6-8 November 2017

TRANSFORM YOUR APPROACH TO TALENT ACQUISITION

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RPO

EMEA - HRO Today Forum · 11:00 – 18:30 Pre-event Registration – Atrium Area 14:00 – 16:00...

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