Embracing the Millennial Revolution

Chris Soule

April 11 & 12, 2017

1

Who are the Millennials?

• Individuals born between 1981 and 1997

• Ages 18-35

• Also known as Generation Y (or Gen Y)

• The nation’s largest living generation

2

Projected Population by Generation

3

Key Characteristics of Millennials

4

Millennials’ Mobile Banking Habits

5

Frequency of Branch Visits Among Millennials

6

Why do Millennials Matter to Banks?

• 10,000 Baby Boomers are retiring every day

• Millennials currently make up 39% of the US workforce and by 2020 that will grow to 50% (Source: Nielsen, “Millennials:

Breaking the Myths” January 2014.)

• Millennials wield more than $2.45 trillion in combined global spending power in 2015, according to research by Youbrand

7

The Millennial Challenge Facing Banks

8

Culture

9

Reputation

10

11

Technology

• Banking industry is perceived as old fashioned and antiquated

12

How Banks Can Overcome these Challenges

13

Create the Right Culture

• Live Oak Bank Case Study

o Topped American Banker’s annual list of the Best Banks to Work For three years in a row

o Continuing education program and tuition assistance o Flexible schedules o Strong community outreach program

14

Gain Back Trust

15

Embrace Technology

16

Leverage Technology to Empower Employees

17

Improve the Customer Experience

1. Online Applications

2. Automated Decisioning

3. Data Driven KYC / Questionnaires

4. Automated Onboarding

18

Technology Enables Real ROI

19

Key Takeaways

Thank You! www.ncino.com | April 11, 2017

Chris Soule Director of Business Development, nCino

Chris.soule@ncino.com