EMBRACING THE MILLENIAL CHALLENGE: THE CONVERGENCE …€¦ · PURECLOUD Engage Now Available in...
Transcript of EMBRACING THE MILLENIAL CHALLENGE: THE CONVERGENCE …€¦ · PURECLOUD Engage Now Available in...
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EMBRACING THE MILLENIAL CHALLENGE:
THE CONVERGENCE OF CUSTOMER ENGAGEMENT,
COMMUNICATIONS AND COLLABORATION
Martina Knappe - Head EMEA Marketing
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RISE OF THE DIGITAL NATIVE
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OMNICHANNEL AND THE POWER OF THE CUSTOMER
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Power to the People!
• 60% of customers are prepared to pay extra for better
customer service.
• 59% try a new brand or a new company in the hope for a
better customer experience.
• 86% of customers move to another provider or company
because of a negative customer experience.
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Companies view customer
experience (CX) as one of
their top priorities
Use customer experiences
as a competitive
differentiator The State Of Customer Experience, Management, 2013
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Companies will tie CX to revenue
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WHERE WE SEE THINGS GOING
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Communications Markets in Motion
CUSTOMER ENGAGEMENT
COMMUNICATIONS
COLLABORATION
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The Vision for the Future
C
CRM ERP
HR Customer Engagement
Communications and
Collaboration
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OMNICHANNEL AND THE POWER OF THE CUSTOMER
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Employees work
from anywhere
Hours of operation
are anytime
Companies support
worldwide locations
Collaboration & Communication Problems
Challenges with today’s complex business environment
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Unified
Communications Enterprise
Collaboration Content
Management
Collaboration & Communication Problems
A fragmented industry trying hard to be the answer
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PURECLOUDCOLLABORATE℠
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PURECLOUDCOLLABORATE℠
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The next frontier: Choose your advisor
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PURECLOUD Engage Now Available in Europe
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21 Years of Customer Engagement and Business Communications Leadership
• Single, open platform for collaboration, communications, and customer
• >6,000 customer deployments globally
• >2,000 employees worldwide
• $341 million in 2014 revenue; cloud revenue up 77 percent
• Fast growing patent portfolio: 100-plus patent/patent applications
• Recognized leader in the contact center market by Gartner, Forrester,
Frost & Sullivan, Ovum and other major analyst firms
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Recognition
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Worldwide Operations
Amsterdam
London
Frankfurt
Johannesburg
Riyadh
Dubai
Copenhagen
Oslo
Stockholm
Warsaw
Madrid
Paris
2000+ Employees 6000+ Deployments
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Where we Operate in EMEA
Stockholm
Oslo
Copenhagen
Dubai
Amsterdam
Capetown
Johannesburg
Riyadh
London
Frankfurt
Paris
Madrid
Warsaw
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1000+ Existing Customers - EMEA
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