Email etiquette
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Transcript of Email etiquette
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UNU in Bonn – Brown Bag Luncheon Series
organized by UNU-ViE – SCIENTIA
23 June 2010, UN Campus Bonn, Room 2309
by
Jennifer Moesenfechtel
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The fly in the ointment…
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Squishy or al dente?
email vs. traditional business letter
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The dietary optionReaction TimeCc, Bcc and FwdSubject linesSalutationsShort and SweetCaps lock !!!GreetingsTidying up
The Menu:
X
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Please consider (to skip an „e-meal“):
Confidentiality
Efficiency
Appropriateness
Emotions
Courage
Consequences
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The dietary optionReaction TimeCc, Bcc and FwdSubject linesSalutationsShort and SweetCaps lock !!!GreetingsTidying up
The Menu:
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Rights for the picture could unfortunately not be cleared in time for publication.
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The dietary optionReaction TimeCc, Bcc and FwdSubject linesSalutationsShort and SweetCaps lock !!!GreetingsTidying up
The Menu:
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Handle with care:
Cc, Cc, Cc, Cc…
Fwd, Fwd, Fwd…
Know the limits &beware ofthe hangover.
X
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The dietary optionReaction TimeCc, Bcc and FwdSubject linesSalutationsShort and SweetCaps lock !!!GreetingsTidying up
The Menu:
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Invitation
Subject: SMART subject lines
Specific
Meaningful
Appetizing
Relevant
Thoughtful
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The dietary optionReaction TimeCc, Bcc and FwdSubject linesSalutationsShort and SweetCaps lock !!!GreetingsTidying up
The Menu:
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Please consider:
Your status – the recipient´s status
Frequency of contact
Your relationship
Other recipients
The content
Spelling
Salutations -
X
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The dietary optionReaction TimeCc, Bcc and FwdSubject linesSalutationsShort and SweetCaps lock !!!GreetingsTidying up
The Menu:
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• K eep• i t • s hort &• s imple.
Short and sweet:
X
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The dietary optionReaction TimeCc, Bcc and FwdSubject linesSalutationsShort and SweetCaps lock !!!GreetingsTidying up
The Menu:
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Caps and punctuation:
WHY did you do that???
Why did YOU do that???
Why did you do THAT???
Is IT NECESSARY or USEFUL???
htt
p://
imag
es.m
irror
.co.
uk/u
pl/m
4/m
ay20
09/5
/8/k
id-s
houti
ng-5
6741
446.
jpg
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The dietary optionReaction TimeCc, Bcc and FwdSubject linesSalutationsShort and SweetCaps lock !!!GreetingsTidying up
The Menu:
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The closing – the icing on the cake:
please consider…
statusoccasion
& punctuation
use…
‚faithfully‘ – when you don‘t know‚sincerely‘ – when you do
‚best regards,‘ – for close b-contacts‚warm regards‘ – for even closer contacts
X
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The dietary optionReaction TimeCc, Bcc and FwdSubject linesSalutationsShort and SweetCaps lock !!!GreetingsTidying up
The Menu:
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Please tidy up:
in general &
especially after
‚copy & paste‘
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When in Rome, eat and greet as the Romans do.
X
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Hungry for more?
Taylor, Shirley: E-mail etiquette; Marshall Cavendish Business; Singapore, 2009.
http://email.about.com/od/netiquettetips/Email_Netiquette_Tips_Tricks_and_Secrets.htm
X
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Photos marked with an ‚x‘ were reproduced with permission from Edward Spencer-Phillips.