elt oe - South Ayrshire · 2013-10-15 · Blue Badge 30 South Ayrshire Public Partnership Forum 32...

Health & Home

Strictly Seniors Magazine 1

Health & Home

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15

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ForewordI am delighted to welcome you to the second edition of Strictly Seniors magazine.

We had a very positive response to the 2012 edition, so we have kept a similar layout which is colourful and easy to read with lots of interesting information.


Read on and you will find a range of articles on keeping yourself healthy and fit, lots of advice about services that provide support, and information about activities on offer to keep you ‘bright and busy’.

As we move towards the integration of adult health and social work services over the next year or so the emphasis will increasingly be on producing the best possible outcomes for everybody, by providing services seamlessly across the NHS, Council, Voluntary, Community, Social Enterprise and Independent sectors.

This partnership approach will also rely heavily on those who use our services, their carers and the broader public, contributing to more positive outcomes for their own communities. South Ayrshire is already an area with a vibrant volunteering community – we need to support and nurture this goodwill and energy.

The current buzz-word for this working in partnership is ‘Co-production’, but whatever it’s called let’s all play a part in making sure that older people in South Ayrshire have the best possible quality of life.

Councillor Hugh Hunter

Chair of South Ayrshire Community Health Partnership

For further information about the Strictly Seniors magazine please contact Phil White at [email protected] or [email protected] or call 01292 885549.

Introduction from Chairman, Cllr Hugh Hunter 1Health & Home

Health Improvement 2

Alcohol 3

Falls Prevention 4

Oral Health 5

Community Pharmacy 6

Good Morning Service 7

South Ayrshire Community Ward 8

Dementia/Alzheimer Scotland 10

Girvan Services/Service Hub 11Safe & Secure

Finance: Welfare Reform 12

Carers Support 14

When You’re Ill, Know Who To Turn To 16

Fire Safety 17

Telecare 18

Adult Support and Protection 20

South Ayrshire Care & Repair 21Bright & Busy

Opportunities in Retirement 22

Finding a ‘Comfort Stop’ 23

Kyle Community Minibuses 24

Creative Ageing 25

Voluntary Action South Ayrshire (VASA) 26

Age Concern 27

Aspire: IT Bus 28

South Ayrshire Seniors Forum 29

Blue Badge 30

South Ayrshire Public Partnership Forum 32

Cut Out and Keep… 33

Back Cover

Useful Numbers

In this issue

Issue 2. October 2013


Health & Home

2 South Ayrshire

AlcoholStart Small – Think Big

In 2009 Scotland was identified as the eighth largest consumer of alcohol in the world. The media frequently reports the sharp end of drinking behaviour in relation to young people and binge drinkers – but older people are not immune from having problems with their alcohol intake either.

The costs of alcohol use and abuse are well documented, but it is estimated that the direct cost to South Ayrshire Council is more than £40 million per year – that’s getting on for £400 a head! We are seeing increased numbers of over 65s admitted to hospitals with alcohol related illness or linked issues.

Ayrshire Council on Alcohol (ACA) has employed an Alcohol Development Worker who is particularly focusing on people in later life. Employed by ACA after it received Change Fund monies, Melissa Tranter will be providing education, information and other support across South Ayrshire over the coming year to enable us all to take greater responsibility for our drinking.

Melissa says: “I hope to work with local organisations and local people to address this important issue. I will be out and about, armed with helpful resources, training, information and useful tips. We need to really try to change our habits and behaviour. This sounds challenging, and it is, but maybe if we ‘Start Small, Think Big’ we might begin to make a difference.”

She adds: “In thinking about our work with older people, there are some basic facts we need to make known. For instance, a younger body

can process alcohol a lot quicker than an older body because our organs age – including our liver – and their function gets less.

“I’m not saying we should all give up drinking but we should be aware of the effects that drinking can have.”

“I want to help people by giving them the right information, skills and resources to manage their drinking.”

Alcohol:

• Containsahighamount of calories

• Candisruptyoursleepingpatterns

• Lowersyourmoodandcanincrease anxiety and stress levels

• Caninterferedangerouslywithprescribed medication

• Cancausepepticulcers

• Increasesourriskofhavingafall

So these are all great reasons to have a think about our drinking patterns.

Ayrshire Council on Alcohol offers a specialist confidential service to individuals experiencing alcohol related problems. Individuals may self-refer if they feel they are in need of support and understanding in any matters concerning heavy drinking. Equally they can be recommended by other services, such as a GP.

This service is available to older people who may just want advice on changing a drinking habit, or to families of heavy drinkers who need advice or help in coping with the stresses faced. For confidentiality, ACA operates an appointment system. It also offers telephone counselling and there is an outreach service for anyone who is unable to attend the centre. ACA can also provide information on other services in South Ayrshire.

Remember, Start Small – Think Big!

Ayrshire Council on Alcohol

24 Fullarton Street Ayr KA7 1UB Tel: 01292 281238 Email: [email protected]


I want to help people by giving them the right

information, skills and resources to manage

their drinking.

This service is available

to older people who

may just want advice on changing a

drinking habit

Health & Home

The ‘Arts Café’ is held every Tuesday at Ayr Community Church, John Street, Ayr between 10am and 4pm. A selection of activities is on offer, including painting, knitting, sewing, clay modelling, mosaics, candle making and digital photography. Participants are welcome to stay for the full day or to come along for a morning or afternoon session. Transport can be provided, and everyone gets lunch and refreshments throughout the day.

For further information, or to see if you or someone you know is eligible to take part, please contact: Angela McWhinnie at VASA on 01292 281800 or email: [email protected]

Health

2 South Ayrshire

• Move more and sit less. Sitting for longer than one hour at a time is not recommended. Try to break up long periods of sitting with movement.

• Buddy up – some people find it easier to stay active by taking part in an activity with a friend or family member.

• Make a date – find time within your normal, daily routine to be physically active. Walk to the shops, do some gardening or take up an exercise class.

• Set goals – having realistic, achievable goals can help you keep up your physical activity routine.

• Have fun! Participating in an activity you enjoy means you are more likely to keep doing it.

Tips for Keeping Physically Active

Improvement

‘Arts Café’ ProjectNHS Ayrshire and Arran’s Public Health Department is pleased to be working with Voluntary Action South Ayrshire (VASA) to deliver an ‘Arts Café’ project for people aged 55+. The ‘Arts Café’, which launched in April 2013, provides older people with the opportunity to learn new skills and make new acquaintances in a safe and welcoming environment, with the ultimate aim of reducing the feeling of loneliness and isolation.

Health & Home

The good news is that people in Scotland, including those living in care homes, are increasingly keeping more of their natural teeth into older age. For some

people in care homes maintaining their daily oral health is quite challenging – for both the resident and the staff who care for them.

The aim of the Caring for Smiles programme is to ensure that care home staff have the knowledge and practical skills to provide the necessary good daily oral care for their more dependent and frail residents.

The NHS Ayrshire & Arran Oral Health Promotion team has recently completed the delivery of training to South Ayrshire care homes. This service will shortly

be enhanced by the provision of on-going support by new members of the Caring for Smiles team – oral health promotion assistants, who will visit care homes on a regular basis to support care staff. This means that South Ayrshire care homes and the NHS Ayrshire & Arran team are working in partnership to promote and protect the oral health of care home residents.

A clean, healthy mouth is fundamental to everybody’s quality of life, regardless of their age.

Caring For Smiles – Improving the oral health of care home residents

In the garden – Take care when walking on wet grass and uneven surfaces in the garden. Ensure that all paths and steps are level, stable and free from moss. Store tools, such as rakes and garden hoses, safely and securely when you are not using them. Kneeling stools with raised handles are useful while weeding, though remember to rise slowly afterwards.

In town – Take all the time you need, plan ahead and don’t rush. Don’t let yourself get too tired as

physical exhaustion can lead to falls. Keep your hands free by not carrying bags as this will help you to maintain your balance. Take care when getting on and off buses and wait until the bus has stopped before standing. If using a taxi, ask the driver to be sure that you have stepped away from it before he pulls away. Become an alert

Walker – look out for traffic, bicycles, and other pedestrians. And if you are returning home at night, leave an outside light on.

Great gifts and bright ideas – Here are a few additional items that can help – touch lamps, mobile phones, sensor lights, personal alarm/whistle, new slippers, magnifying glass, non-slip mat, glasses rope and remote control/accessory bag.

Don’t let yourself get too tired as physical exhaustion can lead to falls.


Ten Positive Steps To Avoid Slips, Trips And FallsA fall can happen anytime, anywhere and to anyone.

The reasons why someone has a fall can be numerous. Most falls happen at home, however, the majority are preventable by taking some simple precautions when carrying out daily activities and moving around.

4 South Ayrshire

Health & Home

Step 1 MedicationsSide effects may cause falls. Talk to your doctor about the possible side effects of your medication so you know what might be expected.

Step 2 Be health aware – have regular health checksHaving your eyes tested regularly and taking your annual free flu jag will help. If you have a fall, don’t ignore it – report it to your doctor or nurse. Be aware that certain health conditions, such as arthritis, low blood pressure, stroke, continence or dizziness, can all affect your balance and may lead to a fall.

Step 3 Stay active!Regular physical activity such as keep fit, walking, dancing, gardening and housework can all help weak muscles and poor balance.

Step 4 Safe footwear!Painful or swollen feet make walking difficult. See a podiatrist or doctor if you have swollen or painful feet, or have pins and needles in your feet. Wear comfortable, firm flat shoes with a non-slip sole, and do not wear poorly fitting slippers or walk in socks.

Step 5 Use a walking aid or assistive deviceThese will help to maintain your mobility and balance. You can get advice from your physiotherapist or occupational therapist about the right type, height and use of aids. If you already have aids and equipment, keep them in good working order.

Step 6 Be mindful of your environment!• Don’t leave things lying around to

trip over – such as loose rugs and cables – and avoid wearing clothes that trail.

• Ensure you have adequate lighting and try to keep the house warm.

• Rearrange your furniture so you can move around your home with ease and safety.

• When your door or phone rings, don’t rush to answer them.

• Keep everything you need within easy reach so you don’t need to climb.

• Wipe up any spills on the floor immediately to prevent slipping.

• Have hand rails fitted in your bathroom if you need them.

• Make sure your bed and chair height are suitable for your ease and safety – and get up slowly from chairs and beds.

Step 7 Eat a healthy dietEating a varied and balanced diet is important for everyone. It also helps make eating more enjoyable and helps you to stay healthy and active. A healthy diet includes fibre, and foods that are rich in iron, vitamin Candcalcium.Limitfatandsugarintake whilst also including plenty of fluids (6-8 glasses per day).

Step 8 Plan for a fall!Get organised! Keep an easy to read list of emergency numbers beside your phone and consider a personal alarm so that you can summon help at the touch of a button.

Step 9 What to do if you have a fallFirstly, don’t panic. If you are hurt or unable to get up, wait for help. Try to summon help. If you can, move to a soft surface and keep warm and moving.

Step 10 Out and aboutPlan for winter – Re-stock your winter medicine cabinet. Know your doctor’s opening times and get your repeat prescriptions on time. Be aware of road and pavement conditions when you are out and about – icy pavements, surface grit and uneven ground.

Health & Home


It’s good to talk. A friendly chat every day can make a huge difference to your mood, feelings of security and general well-being.

MorningGood

Service

“My life has inevitably slowed down, but Good Morning has helped me feel re-connected to life as it used to be. My children live abroad, old friends are mostly no longer alive and so I find Good Morning has opened up a lovely new world for me.” – Dorothy, 86 years

“I live my life differently because they make me feel confident. I know if I have a problem I can tell the caller about it. I feel I know them and they know me.” – Harry, 79 years

What our members say:

Health & Home

6 South Ayrshire

Community PharmacyCommunity pharmacists have a vital role to play in the general health and well-being of the general public. Here we outline the work and responsibilities of your community pharmacist.

Increasingly,

community pharmacists and their

teams give advice

to members

of the public

What is a community pharmacist – are they the same as a chemist?Community pharmacists (formerly known as ‘chemists’) generally work in the high street, in town and rural pharmacies.

They are involved in the sale and supply of medicines, and give advice about medicines, symptoms and general health matters. They are responsible for dispensing medicines, the counsel of patients on their proper use, clarifying with GPs and other prescribers that dosages are correct, and checking that new treatments are compatible with other medicines the patient may be taking.

They use their knowledge to ensure that prescribed and over-the-counter medicines are supplied correctly and that patients know how to use them, while being aware of potential side effects. They also provide advice and treatments for minor ailments.

Legally,everycommunitypharmacy in Britain must operate under the direct supervision of a pharmacist. Community pharmacies within South Ayrshire are contracted with NHS Ayrshire and Arran to provide national core services, as well as some local initiatives.

Minor AilmentsThe Minor Ailment Service (MAS) allows eligible people to register with a community pharmacist of their choice for the consultation and treatment of common self-limiting conditions. The pharmacist advises, treats or refers the person (or provides a combination of these

actions) according to their needs. To be eligible, a person must be registered with a Scottish GP practice and be under the age of 16, under 19 and in full-time education, over the age of 60, have an exemption certificate, or receive certain benefits.

In Ayrshire and Arran, 80,726 patients are currently registered for MAS (1st February 2013).

Health and Well-BeingIncreasingly, community pharmacists and their teams give advice to members of the public on how to improve their health and well-being. They advise on a variety of health-related issues such as stopping smoking, healthy eating and drinking, and sexual health.

This includes advice, support and nicotine replacement therapy (NRT) over a 12 week

period to stop smoking. Over a period of nine months from January to October 2012, 12,636 people in Ayrshire and Arran signed up to the pharmacy smoking cessation service.

Community pharmacists also participate in public health campaigns, such as a recent local campaign about the treatment of chronic pain.

The work of a community pharmacist may also take them out of the pharmacy

to advise residential or nursing homes on the proper handling and administration of medicines.

Your local community pharmacist is there to help if you have any questions about your medicines, or if you are having difficulty taking your medicine. If you have a long-term condition such as diabetes, your pharmacist can provide support to help you get the most out of taking your medicines under the new Chronic Medication Service.

Ask your pharmacist!!

To find out more, visit the National Pharmacy Association’s ‘Ask Your

Pharmacist’ website at www.npa.co.uk/AYP or see the Royal Pharmaceutical

Society’s pharmacy website at www.rpharms.com/about-pharmacy/

ipharmacist.asp

Good Morning is a free telephone befriending and alert service which currently operates in South Ayrshire. Established in South Ayrshire in 2012 the charity calls its members every morning, 365 days a year, to check on their well-being and for a friendly chat.

In 2012, more than 45,000 Good Morning calls were made by the organisation’s befrienders. At present, the average age of telephone members is 80. In a recent survey, 100% of members said the Good Morning service reduced feelings of isolation and loneliness and made them feel safer at home; 99% said they felt better connected to the community and 98% said the service gave their family, neighbours and friends peace of mind.

Good Mental HealthBefrienders become a ‘friend on the phone’, and are there to listen and give emotional support. Befrienders are able to monitor the general well-being of members and refer or alert social and/or health care services if they believe someone may need assistance.

SafetyGood Morning is able to take action by addressing potential health problems at an early stage. If repeated calls go unanswered Good Morning’s telephone befrienders will liaise with local services and nominated contacts in a bid to locate the person and ensure their safety.

TrainedAll of Good Morning’s telephone befrienders are highly trained in mental health awareness, including how to communicate with someone with dementia. Telephone befrienders are there to support members, and to help them get additional assistance if it is required.

Contact us:Email for South Ayrshire area: [email protected]

Opening hours:Weekdays: 8am to 3.30pm

Weekends and public holidays: 8am to 12 noon


8.30amThis is when my working day begins, where the first task of the day is to check results of any tests taken the day before, such as blood results. I then discuss these results with the ANP and we decide what action is required. This may be to call a patient and ask them to change their medication. I would also receive calls from patients in this time.

9.00amThe whole team now commence a ward round. The ward round is where we discuss all the patients we have in our care beginning with the ‘red status’ patients who have been particularly unwell or who may be experiencing increased symptoms. We would discuss the rest of our cases, including new patients who need a full assessment. We would then look at any patients who have been admitted to hospital and call the medical team in hospital to discuss the patient.

10.00amI head out on my visits for the day. Each visit takes on average 45 minutes. On this visit I will discuss the patient’s self-management plan and assess how they have been

since my last visit. If required I will take some vital signs such as blood pressure or oxygen level and give the patient a thorough examination. I may alter the treatment plan if required. While on my visits I am always contactable by phone and would quite often have to speak to a patient, carer or family member. During this visit I will assess the patient for any other services such as physiotherapy, community pharmacy, dietician, social worker etc.

3.00pmBy this time I am usually back at base and would catch up with the rest of the team. I would update the medical records of the patients I have visited to allow their own GP to see what actions I have taken. I would make any referrals to other services as required, fill out any prescriptions, write any discharge letters and discuss with the ANP our plan for the next day and arrange visits. If I have any urgent visits to make, I would head back out to do these.

5.30pmAs long as all my visits, phone calls, paperwork etc is up-to-date, my working day is complete.

a Community Ward GPA day in the life of

Health & Home

How has the Community Ward helped you?

“The Community Ward has given me a new lease of life, I feel like a new person – 75% better than I was. I feel more confident about my health that the doctor sees me weekly.”

What do you think would have happened if there was no Community Ward?

“Before I was seen by the Community Ward, I was admitted to hospital every other month. Thanks to the Community Ward ANP and doctor I have spent more time at home. If it was not for the Community Ward, I feel I would have spent more time in hospital. This alone, I feel great and don’t feel as stressed with my health.”

What one of our patients thinks of the service:

8 South Ayrshire

South Ayrshire Community WardWhat is a Community Ward and how does it work?

The Community Ward works with people to help them manage their condition and reduce the need for emergency admissions to hospital. The team will work with you to identify other professionals who can help with your care or management of your condition.

Health & Home

We’ve called it ‘community’ because it allows you the comfort and stability of your own home. We’ve called it ‘ward’ because it works the same as a hospital ward, with team members and other health and social care professionals conducting a daily ward round or meeting each morning to discuss your needs and progress.

Following the daily meeting, patients who need to be seen the same day receive a visit from a member of the Community team in their own home.

A weekly ward round/meeting also takes place with the Community Ward team and other professionals to discuss patients’ care in more detail.

Who are the Community Ward team?

DoctorThe Community Ward GP will provide dedicated medical care and coordinate your care alongside the advanced nurse practitioner and other multi-disciplinary health professionals involved in your care.

Advanced Nurse PractitionerAn advanced nurse practitioner will provide nursing and medical care and support to you in your home while you are under the care of the Community Ward.

Community Ward AdministratorThe administrator coordinates the day-to-day running of the ward and will be the main point of contact between the patients and the team.

The Community Ward works alongside other members of staff in the community such as district nurses, allied health professionals (physiotherapists, occupational therapists, dieticians etc), pharmacists, social workers

and carers to assess the patient’s condition and create an Anticipatory Care Plan. They also work alongside consultants and staff within the

Acute Hospitals, Accident and Emergency, Out of Hours services and Scottish Ambulance Service.

Community Ward BenefitsAs a Community Ward patient you will receive care from a dedicated team who can visit you in your own home more frequently.

The team will closely monitor your health along with the other agencies involved in your care to make sure you are receiving the appropriate level of support.

For more information, please contact your GP, or for informal enquiries please contact Kathleen McGuire, Long Term Conditions and Community Ward Manager on 01563 826739.

Before I was seen by the Community Ward, I was admitted to hospital every other month.

The Community Ward has given me a new

lease of life, I feel like a new person – 75% better

than I was.

Health & Home

Health & HomeGirvan Services/Service HubOver the past couple of years, some of the most integrated working between health and social care practitioners has been focused around Girvan Community Hospital.


The country’s second National Dementia Strategy was published during June 2013 and will specifically help us design services to meet the needs of people with dementia and their families within South Ayrshire.

Key outcomes from the new Strategy are:

• Morepeoplewithdementialivingagoodqualitylife at home for longer

• Dementia-enabledanddementia-friendlylocalcommunities that contribute to greater awareness of dementia and reduce stigma

• Timely,accuratediagnosisofdementia

• Betterpost-diagnosticsupportforpeoplewithdementia and their families

• Morepeoplewithdementiaandtheirfamiliesandcarers being involved as equal partners in care throughout the journey of the illness

• Betterrespectandpromotionofrightsinallsettings,together with improved compliance with the legal requirements in respect of treatment

• Peoplewithdementiainhospitalsorotherinstitutionalsettings always being treated with dignity and respect

The past three years have been notable for a very strong partnership approach in implementing and developing dementia policy. Within South Ayrshire, people with dementia and their carers, the NHS, local authority, third and independent sectors, worked together to develop a South Ayrshire Dementia Action Plan which will ensure we continue to deliver good quality dementia care in line with the National Strategy.

10 South Ayrshire

For advice or further information contact Alzheimer Scotland’s 24-hour Dementia

helpline on

Freephone 0808 808 3000.

Dementia

Scotland’s first National Dementia Strategy was published in 2010 and focused on improving the quality of dementia services through more timely diagnosis and on better care and treatment, particularly in hospital settings. That strategy launched the process of the transformation of care

across all sectors in anticipation of the growing number of people with dementia.

The new hospital opened in 2010 and has allowed some truly joined up working.

Cathy Gill, lead physiotherapist in Girvan has supported a range of improvements and this has included:

• Muchbetterandmorefocusedmeetingstosupportthemost frail and in need of support

• Bettersharingofinformation

• Reallystronglinkswiththe2GirvanGPpracticesandthe GP practice in Ballantrae

• TrainingforarangeofstaffonEnablementapproaches

She commented: “There is still much work to do but the regular meetings between a variety of inpatient and community staff play a crucial role in making sure the move between the inpatient and community settings is as smooth as possible for each patient.”

The new hospital has a huge range of out-patients clinics in place that allow people to have a much more local service and prevent lengthy trips up to Ayr.

There’s also a range of conditions that can be dealt with as ‘day cases’ locally and negate having to have a hospital admission.

The GPs linked to Girvan provide an extended range of care and their expertise has allowed:

• PatientsbeingdischargedfromAyrHospitalto Girvan allowing them to be much closer to their home and family

• Managementofarangeoflongtermconditions

• Localmanagementofpalliativecare

• ClinicalleadershipforaTelehealthcarepilotusing technology to support patients with Chronic Obstructive Pulmonary Disease and allowing them to manage their own conditions

• Enhancedclinicalsupportforalocalcarehome

Bruce McMaster, local GP, commented: ‘Professionals in Girvan have worked closely together for a number of years but the work we are now doing is really building upon that strong foundation. We believe local patients are benefitting from this work which is aimed at being much more preventive and anticipatory, using skills across the team of professionals, and working in partnership with the patient and carer.’

There are plans in development to further enhance and extend the provision within the Girvan area and this will include a greater focus on the links to the third and community sector in the area.

Safe & Secure

It will be linked to the average earnings of a working household. It will be around £350 a week for single adults and £500 per week for couples and lone parents.

The cap will not apply to you if you receive DisabilityLivingAllowance,WorkingTaxCredit, ESA support component or a war widow’s pension. The introduction of the cap started in April 2013.

Council Tax BenefitA new Council Tax Reduction Scheme was introduced in April 2013. It continues to be administered by local authorities. If you receive support, the only change to be aware of is the name, as your award will not be changed. The Council Tax Reduction Scheme will not be included towards the calculation against the benefit cap.

Under OccupancyIf you are under Pension Credit age and you rent a social housing property, the amount of rent that can be included in your housing benefit calculation will be reduced if you are considered to have more bedrooms than required – 14% for one additional bedroom, and 25% for two or more additional bedrooms.

Employment Support Allowance (ESA)ESA is the latest benefit for people who are unable to work due to sickness or disability. ESA has two levels – the Support Group and the Work Related Activity Group. Contributory ESA used to be payable indefinitely, but now it is only paid indefinitely to people with severe medical conditions (in the ‘support group’). Everyone else can only claim it for a year.

As before, the main age-related payments – such as the winter fuel payment, concessions on local buses and a free TV licence at age 75 – will continue.


Universal Credit Pension Credit

Benefit Cap Bedroom Tax

Council Tax Benefit

Universal CreditDue to be introduced from October 2013, this will replace existing means-tested benefits, such as Income Support, Jobseekers

Allowance, Tax Credits and Housing Benefit.

This new benefit will affect pensioners with a

partner of working age.

• Theolderpersonwillnolongerbe able to make a new claim to Pension Credit – their partner will have to claim Universal Credit instead. (NB Existing Pension Credit claims will not be changed.)

• Pensionerswithdependentchildren will now need to claim either Universal Credit or Pension Credit, as appropriate, instead of Tax Credits.

• Olderpeopleundertakinglow-paidwork when over Pension Credit Age will no longer be able to claim Working Tax Credit to top up their

income. (Pension Credit age is gradually increasing at the same pace as women’s State Pension.)

Pension CreditThe government plan

to begin replacing Housing Benefit for pensioners from October 2014 by adding a new housing credit

towards rent into Guaranteed

Pension Credit.

It is expected to take until 2017 to transfer everyone over to the new system, though assistance will be provided.

As Child Tax Credit is being abolished, Pension Credit will include additional amounts if you have dependent children. There are discussions around imposing a capital limit from 2017 but no figures have been decided yet.

Personal Independence Payment (PIP)People of working age (ie below 65 years) who are disabled will gradually transfer over to PIP from Disability LivingAllowanceiftheymeetthenewrequirements. Those over working age will retain entitlement to Disability LivingAllowance.

LikeDisabilityLivingAllowance,PIPhas two components called ‘care’ and ‘mobility’. Both components have two levels of payment that are dependent on their level of disability. Decisions on any awards will be made following a medical assessment.

Benefit CapVery few people will be affected by this in Scotland. If you are under Pension Credit age, or you have a partner who is under Pension Credit age, there will be a limit on the total amount of benefits you can receive.

Safe & SecureWelfare Reform

Most benefit changes within the Welfare Reform apply to people of working age, however there are a few changes that will affect older people or pensioners with a younger partner of working age. Here, we outline some of these changes.

12 South Ayrshire

Crossroads

Caring for CarersCrossroads (South Ayrshire) provides a vitally important, free-of-charge service that enables carers within South Ayrshire to enjoy some time off for themselves.

A carer is someone who cares for a relative or friend at home. Our fully trained care attendants will take over most of the caring duties – regardless of the age, disability or illness of the person being cared for – to allow the carer some time to him or herself.

Many of us will at some point in our lives either become a carer, or require care. In either case, this can be extremely stressful. Carers can become overwhelmed by the responsibility of caring and can often feel isolated and depressed. The person requiring care often feels guilty because of the sacrifices they know their carer makes – this in turn can lead to similar difficulties.

Worry-free time offThis is where Crossroads can help. By sending in one of our care attendants we give the carer worry-free time off and provide the person who needs care with a friend and

confidante. We aim to provide consistent and regular care as required, and we try to suit all needs. We can occasionally provide overnight care. Also, we sometimes accompany clients on social occasions, so that both the carer and the person cared for can relax and enjoy themselves. Our aim is flexibility.

A committed team Crossroads is staffed by a committed team of both paid and voluntary care attendants. Dedicated co-ordinators and administration staff run the office and a voluntary Management Committee oversees the organisation. We are proud of the work we do which is reflected in the positive feedback we have received from the Care Commission (SCSWIS).

What is said about us:“They are excellent at providing consistency of staffing to people using the service. This means that

trusting relationships are built and the service can support people in a very individual way to meet their needs.” Care Commission (SCSWIS)

“I could not manage without my two afternoons each week to allow me

to recharge my batteries. This also allows me

to pursue my own interests. The carer

is excellent and I have no qualms at leaving my husband in her care. He would be devastated if she for any

reason was unable to spend time with

him. They are good friends.” Carer

For more information contact Crossroads (South Ayrshire) Care Attendant Scheme, Biggart Hospital, Biggart Road, Prestwick, Ayrshire, KA9 2HQ. Tel/Fax: 01292 671331 (24 hour answering service) email: [email protected] or visit our website: www.crossroads-sa.org.uk

Safe & Secure

I could not manage without my two afternoons each week to allow me to recharge my batteries. This also allows me to pursue my own interests.

trusting relationships are built and the service

can support people in a very individual way

to meet their needs


South Ayrshire Carers CentreBased in Ayr, the bustling South Ayrshire Carers Centre has enjoyed a busy start to 2013 thanks to the formation of new groups and the introduction of new outings for carers. The Carers Centre actively works with more than 500 carers – spread from Troon to Ballantrae – with support groups in Troon, Ayr, Maybole

and Girvan. Support groups give carers the opportunity to have a break from their caring role and enjoy a friendly chat over a cup of tea. The centre can also help with emotional support and benefits advice.

New groups formed include a health and wellbeing group, a reminiscence group and an art class. The art class has proved particularly popular with the volunteer tutor helping to boost carers’ skills as well as their

confidence when producing artworks. The group is now

working on creating two pieces of art for

the centre’s reception area.

Outings since the start of the year have included a night at the Scottish Symphony Orchestra and a day trip to Celtic Park. Twelve carers enjoyed a night at the Scottish Symphony Orchestra, courtesy of the Ayr Arts Guild. Of the evening, one carer commented: “This was magical, just to do something normal makes life worth living.” Another added: “What a treat! I’ve had a great night.”

Eight carers went on a day trip to Celtic Park after the football club kindly donated tickets. They were given the opportunity to tour the stadium, see inside the dressing rooms, sit in the dugout, view the European Cup and other awards on display in the trophy room, and

learn more about the club’s history. The carers were thrilled by the

day. One said: “I grew up just round the corner from here – I never thought I’d get the chance to come back.” Another added: “This has been a tremendous day. I’ve thoroughly enjoyed myself.”

Of the service provided by the South Ayrshire Carers

Centre, one carer poignantly says: “The Carers Centre keeps

getting better and better.”

Safe & SecureCarers SupportCarers provide vital support to members of their family, friends or others within their community throughout the year. A carer can be a person of any age, gender or ethnic background who provides emotional or practical support or help to members of their family or community. Anyone can be a carer. Here we outline a couple of the services that support carers in their role.

How do I find out more?

South Ayrshire Carers Centre, 43 Sandgate, Ayr, KA7 1DA,

call 01292 263000, or email southayrshire.carers@

unity-enterprise.com

14 South Ayrshire

16 South Ayrshire

Safe & Secure

Fire Safety

• Makesureyouhaveworkingsmokealarms– at least one per floor is recommended

• Neverleavecookingunattended

• Over50%ofhousefiresstartinthekitchen.Consider using a timer while cooking

• Usetorches,ratherthancandles,inapowercut

• Neveroverloadyoursockets

• Neversmokeinbed

• Keepmatchesandlightersawayfromchildren

• Neverleaveyourtelevisiononstand-by

• Closeyourkitchenandloungedooratnight

• Makeafireescapeplan.Keepescaperoutes free from obstructions

Safety Tips:


Safe & Secure

Action:1 Alice is invited to a multi-disciplinary meeting with nurses, doctors and a physiotherapist. They assess why she is being admitted to hospital. Her specialist nurse reviews her inhalers and medicines to help her manage her condition better.

2 Alice gets Telehealth equipment in her home which provides health monitoring information to her local health centre or hub, and to her local district nurse who reviews the results daily. The district nurse contacts Alice if her symptoms change or worsen.

3 Alice is referred to a six week community pulmonary rehab course and gets involved with a local self-help group of people with COPD. She learns more about her disease and how to manage it.

As a result of the range of support, Alice becomes more confident with her condition and is reassured that she is being monitored. She still needs some clinical help from her community pharmacist, district

nurse and GP, but she has not been admitted to hospital in an emergency situation for some time.

Patients’ Views:Patient A – “Before I had this equipment I had no confidence and would quite often forget to take my medication which would cause me to become very ill and end up in hospital.”

Patient B – “Having this equipment has taught me so much more about my condition and how to recognise my symptoms better. I do not feel as if I need to go to the practice to see my GP when I know I am being monitored every day and I am in regular contact with my nurse. I have not seen my GP regarding my COPD since I started using the equipment and I have not had to go into hospital.”

Clinicians’ Observations:GP, South Ayrshire – “Since the first patients got their equipment in their homes I have had less need to see them in surgery. Patients seem to be in more control of their condition.”

District nurse, South Ayrshire – “Because we check the alerts daily, we have managed to contact a number of patients showing early signs of exacerbation of COPD and advise them to start their medicines

in reserve, possibly averting a hospital

emergency admission.”

Safe & Secure


Case Study:Alice is aged in her mid-70s and has suffered from Chronic Obstructive Pulmonary Disease (COPD) for a number of years. She lives alone and regularly visits her GP. She has been admitted to hospital by ambulance several times during the past year, usually when she has become very breathless.

Telecare & Telehealth

Having this equipment has taught me so much more about my condition and how to recognise my symptoms better.

Since the first patients got their equipment in

their homes I have had less need to see them

in surgery.

Safe & Secure

18 South Ayrshire

TelecareTelecare is the provision of care services to people living within the comfort of their own home, with the back-up of devices and sensors that help minimise the risks associated with independent living.

Telehealth allows you to monitor your health at home, while having the immediate back-up of health professionals. It is the provision

of health services at a distance.

A range of digital and mobile technologies allow you to self-manage and monitor your health condition daily. Recordings and details of vital signs – such as oxygen

saturation, blood pressure and how the patient is feeling – are transmitted from the patient’s home and are viewed by a health professional. The ability to be monitored from home gives the patient confidence and reassurance while maintaining their independence.

The following illustrates how Telehealth is being used in South Ayrshire.

Telehealth

Telecare & Telehealth

Safe & Secure


Donald Hendrie Building, Auchincruive, Ayr, KA6 5HW

Telephone: 01292 521126 Facsimile: 01292 525891 Email: [email protected]

www.southayrshirecareandrepair.co.uk

Company number: SC 251725. Scottish Charity number: SC 034734.

Enabling older and disabled people to continue living comfortably and safely in their own homes.

South Ayrshire Care & Repair is a not-for-profit organisation that has offered a home maintenance service to older people and individuals with disabilities since 2003. Based at Auchincruive, the Care & Repair team operate throughout South Ayrshire and help people aged over 60, and anyone with disabilities, to live independently at home.

What we do:Small Repairs Service – This service provides up to four hours’ labour, and tackles smaller repair jobs at home, such as:

• Simpleplumbingwork

• Lockrepairs

• Fittingshelvesorcurtainrails

• Fittinggrabrailsandotherminoradaptations

There is a small subscription charge of £20 that will allow all older and disabled people in South Ayrshire to access the service as often as necessary up until May 2014. A new charge may be introduced at that time.

Adapting Your Home – Advice and assistance is given on adaptations that might enable you to live independently at home. An occupational therapy assessment is usually obtained. Grants may be available for major adaptations, such as the fitting of stair-lifts, level access showers, ramps and extensions.

Repairing Your Home Advice is given on recommended home improvements, and assistance is given to obtain grants or benefits that might cover the costs. Improvements may include: replacing windows, re-wiring, re-roofing, treating damp or updating central heating.

Home From HospitalPractical support is given to ensure your health and safety at home on being discharged from hospital. This may involve carrying out minor repairs to reduce the risk of falls, repairing uneven paths and steps, altering doors, or re-arranging furniture. Care & Repair works with the Community Safety Partnership and Ayrshire and Arran Health Board as part of the Falls Prevention programme.

South Ayrshire Care & Repair is working in partnership with South Ayrshire Council to implement the Scheme of Assistance for Home Owners and Private Tenants. Please contact us for further information about what we can help you with, or with referrals.

Safe & SecureAdult Support & Protection

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• Don’tletanyoneintoyourhomeunlessyouwereexpecting them. Use a spy hole or door viewer to see who’s there, always check ID badges and call the company to check on them.

• Don’tlettheminifyouarealone–askthemtocome back when you have someone with you.

• Don’tletthempressureyouintomakingquickdecisions about spending money.

If you are in any doubt, do not let them in and report them to the police or South Ayrshire Council.

Watch Out For Bogus CallersFortunately, most people who come to our door are genuine, but we must always be aware to watch out for bogus callers or people selling things. To keep yourself safe:

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The Council’s respect South Ayrshire campaign aims to tackle dog fouling and

encourage responsible dog ownership through seven key messages:

Remember to bag it and bin it

Ensure you have enough dog waste bags with you

Stop your dog from alarming people and other dogs

Please obey signage in appropriate areas

Ensure your dog is regularly wormed

Chip your dog

Tag your dog.

Councillor John McDowall, Portfolio Holder for Sustainability and the Environment, explained: “Dog fouling is still one of the biggest sources of complaints to the Council and our respect South Ayrshire campaign is all about making sure people know they are responsible for cleaning up after their dogs – or there will be a price to pay.

“We’re lucky enough to live and work in one of the most beautiful parts of the country and we hope our respect campaign will keep it looking that way. But dog mess is not just unsightly – it can also carry a host of diseases that can be harmful to both humans and animals, causing blindness, food poisoning, or even death.

“We simply won’t tolerate it, so our message to residents and visitors alike is: please respect South Ayrshire.”

For further information, log on to www.south-ayrshire.gov.uk/respect or pick up a copy of our Dog Walkers Guide from our customer service centres or Counciloffices.

It therefore helps to know that with this possible need in mind South Ayrshire Council, in conjunction with

some local private businesses, provides toilet facilities under the South Ayrshire Comfort Scheme. There are also 15 local authority maintained public conveniences sited in town centres and in shore-front locations throughout South Ayrshire.

Information about all of these facilities can be obtained by taking a look at the South Ayrshire Council website: www.south-ayrshire.gov.uk/waste/. On the left hand side of the screen you will find ‘Comfort Scheme’ and ‘Public Conveniences’ – click on these to discover more about the scheme.

Information includes location details and the summer/winter opening times. The site locations of public toilets can be found by visiting ‘Public Toilets on a map’ in ‘Public Conveniences’.

Some public toilets require a Radar key. These keys are available under the National Key Scheme (NKS) and allow individuals access to around 7,000 locked disabled toilets around the UK.

You can obtain a Radar Key by calling 0207 250 3222. They currently cost £1.95, plus £3.99 postage.

Finding a 'Comfort stop'For those of us who have retired, the idea of going out for the day and maybe taking a picnic can be a pleasant prospect – but it doesn't only involve deciding where to go and how to get there.

Where to stop and eat will be our choice, but the question ‘Is there a convenient 'comfort stop' along the way’ may, for personal reasons, require some forethought.

Dog walkers across South Ayrshire are being encouraged to pick up after their pets and respect South Ayrshire – or face a £40 penalty.

respect South Ayrshire when out with your four-legged friend

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There are many reasons why people join OiR, including:• Toimprovetheirhealthandlifestyle

• Tomeetnewpeople

• Tokeepactiveandalert

General meetings are usually held fortnightly at 1.30pm in Ayr Town Hall. The meetings normally have a theme with a speaker, followed by tea or coffee and a chat with other members. The group’s activities, trips and holidays are also announced at each meeting.

There are more than 70 activities for members to choose from, covering:• Discussions

• Theatrevisits

• Classes–fromcomputingand photography to dancing

• Talks

• Holidaysandoutings

• Walks,cyclingandgames

There is also a quarterly newsletter and a website with up-to-date information on all of our dates and trips: www.oirayr.org.uk

Other OiRs also exist in Troon and Maybole. Contact the Ayr office for further information.

The Opportunities in Retirement main office is at

61 Main Street, Ayr and is open Tuesday, Wednesday and Thursday

from 10am to 2pm.

You can contact the office by calling 01292 260086 or

by emailing [email protected]

22 South Ayrshire

RetirementOpportunities

in

Are you aged over 50 and retired? ThenOpportunitiesinRetirement(OiR)couldbeforyou.AveryactiveOiRexistsinAyrandhasmore than 1500 members.


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South Ayrshire’s first Creative Ageing Day was given a rapturous response when it was held in March 2013. The inaugural event introduced more than 60 older people to new cultural activities.

Organised by South Ayrshire Council, it is hoped that Creative Ageing Day will be repeated next

year. Inspired by the Scotland-wide creative ageing festival Luminate, the free event was held within the UniversityoftheWestofScotlandAyr Campus and was supported by its students and lecturers, who held workshops on the day.

Three key topics were incorporated into the day through lively presentations, discussion groups, workshops and film screenings – new media technologies, physical movement and the written word. Participants took part in film making and animation, as well as dance in its many forms, from contemporary to traditional. One of the speakers was 77 year-old photographer, storyteller and stand-up comedienne Julie Kertesz. Julie, who decided to become a comedienne at the age of 70, epitomises Creative Ageing’s goal of celebrating older peoples’ ability to keep active, learn, laugh and maintain a youthful spirit and attitude towards life.

Performances were given by Regenerate, Scottish Ballet’s dance troupe for the over 60s, and by Kilmarnock based Musical Minds, a singing group made up of people with dementia and their carers. Both groups demonstrated the power of music and dance in bringing people together and lifting spirits.

Attended by carers groups, individuals and families, it is hoped that if Creative Ageing Day is repeated next year that the intra-generational theme will continue, with local groups performing. Creative Ageing is intended to be an inspiring, cultural event and if the 2013 day is anything to go by, it clearly shows that age is no barrier to creativity

and having fun.

For more information about Creative Ageing and cultural activities within South Ayrshire, contact Gillian Steele, Cultural Coordinator, by emailing [email protected] or call 01292 612184.

The Kyle Community minibuses have been very successful since their introduction. They have helped people who sometimes feel isolated within our communities to get

out and about on shopping or day trips and to social events. OrganisationssuchasStrokefolk,Chest,HeartandStroke,theDomainYouthCentreandOpportunitiesinRetirementhave used them to take their groups to meetings and events. Othershaveusedthebusestogetaccesstolocalshopsandcommunity groups, as well as on outings.

Each minibus can carry 14 passengers or up to two wheelchairs and ten passengers. The minibuses can only be rented out to community groups and people operating on a not-for-profit basis. Any group wishing to rent the minibuses must be based within the Kyle area which covers: Annbank, Ayr, Coylton, Dundonald, Minishant, Monkton, Mossblown, Prestwick, Symington, Tarbolton and Troon.

Along with the social trips that Kyle Community Transport will be running, it is planned that the minibuses will be used to transport people to and from various exercise classes such as those specifically designed to help prevent people falling in the home.

Outwith the Kyle area, people can still hire a community transport bus or one of the other community transport options for use in areas elsewhere in South Ayrshire by contacting the Carrick Community Transport Co-ordinator Catriona Haston on 01465 710628 or by email on [email protected]. If they cannot be accommodated through their scheme then they can rent from Kyle Community Transport by contacting NicolaMcTurkon01292 294311 or by email on [email protected].

24 South Ayrshire

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Kyle Community MinibusesKyle Community has two new minibuses on the road to help people throughout the area access vital local community groups and facilities.

This exciting development has been funded through the Scottish Government’s Change Fund which is reshaping services for older people. The minibuses can be rented by older people’s groups and other community organisations at a more affordable price than renting from a commercial company.

South Ayrshire Council has worked in partnership with Strathclyde Partnership for Transport (SPT) to develop the project. Access to Employment, an Ayr based social enterprise group, is crucial to the success of the scheme as it is running the Kyle Community Transport.

FootcAyr

Operating alongside NHS Podiatry, a toenail cutting service has been run from Arrol Park two days per week since July 2013. For booking details please contact the RCOP team. A £5 charge is made for this service to cover costs.

Small GrantsVASA administers a Small Grants Fund. Organisations in South Ayrshire who deliver services predominantly for older people, and whose annual income is less than £52,000, can apply for a grant of up to £500 to help with costs towards building capacity or sustainability. To date, 24 awards have been made, covering items as diverse as kitchen equipment, gardening tools, tutors costs, and uniforms. Organisations which have already received a grant can apply the following year (after April) for a further grant, which must be for an unrelated activity/project. For an application form and/or help with an application, please contact the RCOP team.

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We provide information and advice on:

• Benefits*• Councilchargingprocedures

for care homes (those aged 60 and over)

• NHSDentalCharges• Insurance–Home/Travel/Motoretc• ColdWeather/Winter

Fuel Payments• AssistancewithFormFilling–

types of forms can include: - Benefits -BudgetingLoans/CrisisGrants - Winter Fuel Payment - National Entitlement Cards - Blue Badge Applications

*Aspartofourbenefitsservice,wecanarrange a Benefits Check/Application home visit appointment for residents in South Ayrshire who are unable to call into the Garden Street office.

We also:

• OperateaGrassCuttingScheme• OrganiseSummerTrips• OperateaCharityShopat

5 Crown Street, Ayr (run entirely by volunteers)

• Canprovideassistancewiththesupply and installation of Peep Holes and Door Security Chains

As part of our service we operate a drop-in facility for enquiries at our Advice and Information Centre at 6 Garden Street, Ayr, KA8 0BB. Alternatively, you can contact us by phone on 01292 265304.

Age Concern

Age Concern is Action for the Elderly Age Concern Ayr has provided a free, confidential advice and information service – with specific focus on issues affecting senior citizens living in South Ayrshire – for the past 25 years.

Reshaping Care for Older PeopleVASA’s Reshaping Care for Older People (RCOP) team employs six people who deliver a range of services which were previously unavailable in South Ayrshire. These employees support a network of around 30 volunteers, though this number is growing every month. In addition to monies from the RCOP Change Fund, VASA has attracted funding from a range of other sources, who are all keen to improve the lives of older people living within our communities. The RCOP team are based in Crown Street, Ayr. You can contact them for further information or regarding referrals on 01292 281800, Monday to Friday, during normal working hours.

TwoZcompany Befriending service

With 12 active volunteers, the TwoZcompany Befriending service is now reaching clients across South Ayrshire, though new volunteers are always needed. The service is fully subscribed at present, and we are now running a waiting list.

55Up Money Information serviceWith four recently trained volunteers, the 55Up Money Information service visits clients in the privacy of their own home to give advice on managing budgets, and to help them maximise their income from benefits and personal grants.

Arts CaféAn Arts Café is being held within Ayr Community Church in John Street every Tuesday between 10am and 4pm. Supported by volunteers, the arts tutor introduces participants to a wide variety of arts and crafts. At present there are around 12 participants, who are typically picked up by community transport and provided with lunch. We are actively looking for more clients. Strict referral criteria apply around age and isolation, so please contact the RCOP team if you are interested, or know someone who might be eligible.

Older People’s Activity Centre

The Older People’s Activity Centre (OPAC) has also operated within Ayr Community Church on Monday, Wednesday, Thursday and Friday since June 2013. A range of activities, including arts and crafts, book and film groups, gentle exercises, IT and other services are offered.Lightlunchesareavailable(at your own expense) within the attached café. For further information please contact the RCOP team. A charge of £2 is made to cover the costs of refreshments etc.

Appointments Service

VASA is delighted to have taken ownership of its first car which, since June 2013, has been used to take people to non-hospital appointments in and around Ayr. This is for people who have difficulties with transport who would not otherwise be able to get to health-related appointments, such as dentists, opticians, podiatrist, chiropractor etc. This is a free service, based on need – it is not a replacement for public transport, nor a taxi service. For eligibility criteria, please contact the RCOP team.

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Voluntary Action South Ayrshire (VASA)Voluntary Action South Ayrshire (VASA) works with a range of community partners to support the development of voluntary sector services for older people throughout South Ayrshire.

Voluntary Action South Ayrshire (VASA) has a team of dedicated staff who will work with a range of community partners to support the development of voluntary sector services for older people within South Ayrshire. The formation of the team is possible through securing some of the Reshaping Care Change Fund.

26 South Ayrshire


To some of us the word ‘retirement’ may have a note of finality about it. Having spent a lifetime working, building, guarding and nurturing, suddenly many of the routines on which our daily lives depend are replaced by – what? Retirement may not be a goal, but it is an achievement and the worst thing that can happen is to find that what should be an opportunity is in effect becoming a problem.

South Ayrshire Seniors Forum,

137 Main Street, Ayr. Email: [email protected] or

Call 01292 286815 or Mobile 07925013354

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independent organisation which

was launched in 2010 to support and represent

South Ayrshire’s senior citizens

an

South Ayrshire Seniors Forum (SASF) is an independent organisation which was launched in 2010 to support and represent South Ayrshire’s senior citizens,

particularly in relation to their welfare and well-being. SASF is actively looking for new members – men and women aged 50 and over who have experience, ideas or skills that will help identify the problems and situations which cause concern to members of the older generation. Some problems may be particular to the individual, whereas others can be identifiedasdifficultiesexperiencedbymanywithinthe older community at large.

Individual membership of SASF is free. Throughout 2013, Information Road Shows have been planned in Girvan, Maybole, Ayr, Prestwick and Troon – all Information Road Shows are publicised in the local press and on posters. They provide information about SASF but also concentrate on matters of specific interest and concern to those living within that event’s local area. Older people are encouraged to raise their concerns at the road shows. Problems – such as access for wheelchairs, broken pavements, parking difficulties, poor

lighting provision and lack of certain facilities – can be raised in the knowledge that their concerns will be noted, discussed and actioned.

You can obtain a copy of the SASF Newsletter, along with further information about the organisation’s objectives andsupportavailable,bycontactingLesAnderson(Chairperson) at:

The HOPE Service supports you to:• Sustainindependenceandself-management

of your own home

• Makeinformedchoicesaboutyourhousing, support and care needs

• Makebetteruseofyourhomewiththehelp of appropriate devices and adaptions

• Getinvolvedinyourcommunity,helpingyou combat social isolation

• AccessotherservicesacrossSouthAyrshire

• Liaisewithotherservices,orAspire2getherwilladvocate on your behalf, or alongside you

The HOPE Service also provides assistance and advice on:

• Completingbenefitclaimsforms

• Budgetingandmaximisingincomes

• Sustainingactivitiesofdailyliving

• Linkinginwithspecialistagencieson debt management and housing

• Handlingdisputes

• Adultlearning

Referrals to The Hope Service can be made to: NicolaYoung,ProjectOfficer Telephone: 01292 670674 Email: [email protected] with ‘IT’ and get digital

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HOPE – Helping Older People Engage

Aspire2gether offers a free, personal support service to help people live independently within their own home. The service is open to anyone living within South Ayrshire, who is aged over 55, whatever their housing needs.

28 South Ayrshire

It is hoped that, by teaching you how to use a computer, we can reduce any feelings of being left out and increase your independence by introducing you to topics such as internet shopping and banking, email, Skype, social media and so on. These are great ways to keep in touch with friends and relatives around the world.Skills covered include:• Computerbasics• Wordprocessing• Useoftheinternet• Emailing• Skype,Facebook,Twitter• GoogleMaps,StreetView,Earth• Hobbies,suchasancestry,photographyetc.TheLearningBus,whichiswheelchairfriendly,cancome to you and deliver training in your local area.

Training can take place on the Bus in your town or village, in your local library or another suitable venue. We have eight laptops, tablets and printers along with a wide range of easy-to-follow instructional hand-outs and exercises to aid learning and memory. The free service is funded by the NHS Change Fund; provided by Access to Employment Ayr in conjunction with SouthAyrshireLifelongLearningPartnershipandReshaping Care for Older People.For further information contact Byron Johnston on 01292 294338 or email [email protected]

IT Bus – Getting you online The Learning Bus is a free service aimed at helping everyone learn how to use a computer, mobile phone, tablet or other electronic item.


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My Blue Badge is due for renewal. Do I have to fill in a new form?Yes, badge holders must re-apply every three years for a new badge, which involves completing a new form.

Does the local authority issue a reminder to re-apply for a badge?No. It is the badge holder’s responsibility to re-apply for a Blue Badge. It is recommended that you do this well before the expiry date on your badge.

I don't get any benefits but am having problems walking distances – would I be considered for a Blue Badge?Yes. If you do not qualify for the badge automatically you can still apply for a Blue Badge if you have a permanent and substantial disability which means you are unable, or have very considerable difficulty, in walking. In this case, you will be asked to answer a series of questions to help the local authority determine whether you are eligible for a badge.

I am 83. Someone told me I could get a Blue Badge. Is this correct?Within South Ayrshire you are not automatically entitled to a Blue Badge if you are over a certain age. You can still apply for a Blue Badge if you have a permanent and substantial disability (if you are

unable, or virtually unable, to

walk).

I'm going on holiday to France.

Can I use my Blue Badge there?Yes. Blue Badge holders can take advantage of the applicable disabled motorists parking privileges anywhere within the European Union. Get further details at www.bluebadgescotland.org

My grandson has been using my Blue Badge when I am not in the car. What should I do?The Blue Badge is issued to the person who needs the badge. It should remain with the badge holder at all times so that they can use it in any vehicle. No other person should hold the badge at any time as this may lead to prosecution and its withdrawal.

My mother, who had a Blue Badge, died last week. What should I do with it?When deaths are registered the Disability Resource Centre will be informed. All badges must be handed into the local Social Work Office or Disability Resource Centre so that the badge can be deleted from their system and destroyed.

I have two cars. Can I have two Blue Badges?No, we can only issue one badge per person. The badge should only be displayed when using the parking concessions and not left permanently in the car.

I don't get any benefits but am having problems walking distances – would I be considered for a Blue Badge?

I have broken my

arm and leg and will be on crutches for three months. Can I have

a Blue Badge?

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Blue BadgeThe Blue Badge Scheme provides parking concessions for people throughout the UK who have severely restricted mobility and have difficulty using public transport. Blue Badges are issued by local authorities and are valid for three years.

Blue Badge parking signs – which bear the wheelchair symbol – indicate designated parking

spaces for badge holders, though they can also park free-of-charge and without time limit at on-street parking meters and ‘pay and display’ on-street parking(unlessalocaltrafficorderspecifiesatimelimitfordisabledbadge holders).

Here we answer some commonly asked questions relating to Blue Badges:

How do I apply for a Blue Badge?Applications can be made online at www.bluebadgescotland.org. You can have a form posted to you or request assistance to fill in the online application by calling South Ayrshire Council on 0300 123 0900. There is an administration charge when applying for a Blue Badge.

How long does it take to process an application for a Blue Badge?It can take up to 4-6 weeks to process a Blue Badge.

I have broken my arm and leg and will be on crutches for three months. Can I have a Blue Badge?No, applicants’ disabilities must be permanent – South Ayrshire Council does not offer short term Blue Badges.

I have lost my Blue Badge. What do I do?Firstly, contact your local police office to report the loss of your badge. Then contact your local social work office or the Disability Resource Centre to also inform them that you have lost your badge.

30 South Ayrshire

First of all, what is the PPF and what is its purpose?

Linda: “Originally PPFs were legislated for by the Scottish Government and PPF membership came from networks of community and voluntary groups and organisations as well as individual members of the public who all have an interest in health and social care.

“The main purpose of PPFs was to support the Community Health Partnerships (CHP) in sharing information with the public and gathering public views. It would also provide two public representatives in the decision-making CHP.”

What type of activities have PPF members been involved in and have there been any success stories you can tell us about?

Linda: “We have been involved in a variety of activities – some set by members themselves whilst others have been at the request of South Ayrshire’s CHP or the wider NHS Ayrshire & Arran. Activities have ranged from providing public lay members on to CHP and NHS working groups and committees, organising local public events, producing a newsy Bulletin for our members and supporting ‘topics’ raised by the public, patients and carers.

“I feel our main success has come from ‘topics’ raised. Members have worked with the hospital discharge coordinators, social work and carers and other NHS staff to develop an information booklet about leaving hospital.

“One further success was changing the prescribing practice for dementia patients. Ayrshire & Arran’s GPs are now able to prescribe medications to patients, which has reduced stress on patients and carers.”

Over the past year we have heard there will be an ‘integration of health and social care’ – was the PPF involved in the national consultation?

Linda: “Yes, we most definitely were! As soon as we heard about the consultation, we agreed to host two public events to raise awareness of the proposed integration, gather views and provide a response to the Scottish Government’s questions. This meant members and wider public attendees were able to hear the views of others. Some members then looked at the feedback from both of these events and we provided a collective PPF response to the Scottish Government.”

What are your hopes for the future of public involvement?

Linda: “I hope some form of public group remains involved with the CHP – or whatever it changes into – following integration of health and social care. I think having a PPF representative on the CHP has been fruitful.

“I think public involvement is important. The events we have held in the past show that the PPF members are willing to participate in them – especially if the topics under discussion are of interest to them.”

For more information about the Public Partnership Forum, please call 0800 169 1441 or email [email protected]

The main purpose of PPFs was to support

the Community Health Partnerships (CHP) in sharing information with the public and gathering

public views.

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Public Partnership ForumLinda Sharp has been Chair of South Ayrshire Public Partnership Forum (PPF) for the past three years. Strictly Seniors caught up with her to find out more about this Forum.

32 South Ayrshire Strictly Seniors Magazine 33

Cut Out and Keep…

Fill out this form with important details you may need in an emergency or when seeking help or advice. Cut it out and keep it somewhere safe – maybe on the fridge door, a noticeboard in the kitchen, or beside the telephone – where family members or friends can find it in the event of an emergency.

Emergency Contact ................................................................................................................................

Doctor .....................................................................................................................................................

Dentist ....................................................................................................................................................

Carer .......................................................................................................................................................

Nursing Home..........................................................................................................................................

Health Centre ..........................................................................................................................................

Social Worker ...........................................................................................................................................

Community Centre...................................................................................................................................

Pharmacist..............................................................................................................................................

Podiatrist ................................................................................................................................................

Optician .................................................................................................................................................

Police Station .........................................................................................................................................

Taxi..........................................................................................................................................................

Electricity Provider ..................................................................................................................................

Gas Provider ...........................................................................................................................................

Local Council ..........................................................................................................................................

Blood Type ..............................................................................................................................................

Allergies ..................................................................................................................................................

Medication .............................................................................................................................................

Church contact........................................................................................................................................

Others .....................................................................................................................................................

34 South Ayrshire

Details of organisations you may find helpful

Action on Depression Scotland0808 802 2020 (free from landlines and mobiles) 2-4pm on Wednesdays Admin: 0131 243 2786www.actionondepression.org

Age Scotland0845 125 9732 www.ageuk.org.uk/scotland

Alzheimer Scotlandwww.alzscot.org 24 hour Dementia helpline Freephone 0808 808 3000

Blue Badge Scheme0300 123 0900 www.bluebadgescotland.org

Care Inspectorate – Social Care and Social Work Improvement Scotland (SCSWIS)0845 600 9527 www.scswis.com

Carers UK ScotlandAdvice Line 0808 808 7777 www.carersuk.org/scotland

Citizens Advice Consumer Service08454 04 05 06 www.adviceguide.org.uk/scotland

Contact the Elderly0800 716 543 www.contact-the-elderly.org.uk

Debt Helpline01292 616060

Disability Resource Centre01292 616261

Energy Agency01292 521896 www.energyagency.org.uk

Health Information and Resources Service01292 885927 www.healthinfoshop.scot.nhs.uk

Home Care01292 268119

Invigor801292 294716 or 294704

Overmills Day Service01292 610225

Samaritans08457 90 90 90 www.samaritans.org

Stonewall08000 502020 www.stonewall.org.uk

Strathclyde Fire & RescueHome Fire Safety Visit 0800 0731 999 www.strathclydefire.org

Strathclyde Police (24 hour numbers only) Ayr: 01292 664000 Girvan: 01465 710995

The Pension Service0845 60 60 265 Textphone 0845 606 0285 www.gov.uk/state-pension

Trading Standards01292 616060

Veterans First Point Ayrshire07527 845122

Victim Support Scotland0845 603 9213 www.victimsupportsco.org.uk

Voluntary Action South Ayrshire01292 263626 www.voluntaryactionsouthayrshire.org.uk

Welfare Rights01292 268119

Useful NumbersNHS 2408454 24 24 24 www.nhs24.com

NHS Ayrshire & Arran0800 169 1441 www.nhsaaa.net

South Ayrshire Council 0300 123 0900 www.south-ayrshire.gov.uk

elt oe - South Ayrshire · 2013-10-15 · Blue Badge 30 South Ayrshire Public Partnership Forum 32...

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