Elmhurst Memorial Healthcare

Charles ColanderVice President

About Elmhurst Memorial Healthcare

• 16 locations– Elmhurst Memorial Hospital operates 330 beds– Outpatient sites located throughout portions of DuPage

and Cook Counties

• 3,000 employees– Largest employer in Elmhurst– Among top 10 employers in DuPage County

• Nationally Recognized Care– Joint Commission Disease-Specific Certifications– Commission on Cancer Outstanding Achievement Award– National Accreditation Program for Breast Centers

Elmhurst Memorial Hospital New Main Campus

• Acute Care Hospital– 866,000 square feet– 259 private inpatient suites– Medical Office Buildings

• More than 600 active physicians on medical staff• Nearly every medical specialty and subspecialty represented• Orthopedics, Cardiology, Nuclear Oncology / CyberKnife Center of Chicago

• Advanced Medical and Information Technologies

– da Vinci Robotic Surgery System

– 320-Slice CT scanner

– Open-Bore MRI

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New Elmhurst Memorial Hospital

Information Services Profile

• IS Department – Includes 65 FTEs support typical IS areas plus Biomedical engineering– Primary and backup data centers– Cisco network and VoIP telephony– Meditech core vendor for the hospital

• EMR, CPOE, ED, Advanced Clinicals… all implemented

– NextGen core vendor for physician practices• 120 employed physicians• Advanced clinicals and EMR fully deployed

– Integrated medical monitoring– Integrated communications

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Governance

So you want to be a change agent?

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Vision Skills Incentives Resources Action Plan+ + + + = Success

Skills Incentives Resources Action Plan+ + + = Confusion

Vision Incentives Resources Action Plan+ + + = Anxiety

Vision Skills Resources Action Plan+ + + = Resistance

Vision Skills Incentives Action Plan+ + + = Frustration

Vision Skills Incentives Resources+ + + = Treadmill

Change Success Factors

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Strategic Alignment

Total Cost Return on Investment RPN Ranking - Patient Safety/Quality of Care Availability/Feasibility of Alternative Solution Benefit/Measurable Value

Level of Sponsor Commitment Stakeholder Buy-In Cross-Department Impact Operational Workflow Impact Technical Risk and Complexity

STRATEGY

BUSINESS VALUE

PROBABILITY OF SUCCESS/ RISK

Elements of Change

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• Establish the Vision– Plain and simple– Involve the stakeholders– Keep the “end in mind” and

never lose focus• Success requires a plan

– You know where your going so plan to get there

– How will you know when you are there?

• Governance is essential– Give the stakeholders a process

for input and communication

• Communicate, communicate, communicate– Cannot do this enough– Multiple medias– Timely

• Personalize Value– Shared vision, Incentives, ??– Fosters ownership

• Measure and Manage– Cannot improve without metrics

• Never forget the “D”– What problem are we trying to

solve?