elmeg hybird300/600...Teldat’s innovative elmeg hybird 300 and 600 systems are shaping the future...

VPN

@Auto

AttendantMini Call Center

ModularExpansion

DECT Mobile Device

Integration

CTI Voicemail Hotel Applications

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HOTEL

The ideal communication solution for medium-sized companies, service providers, and freelancers

elmeg hybird300/600

eldatTbintec - elmeg

Teldat’s innovative elmeg hybird 300 and 600 systems are shaping the future with powerful hybrid communications technology made in Germany. Businesses can easily expand these VoIP telephone systems with proven analog or ISDN technology (S0 internal or ex-ternal, Up0) and a range of additional IT components from Teldat. elmeg hybird solutions offer a remarkably flexible modular design that allows you to efficiently manage the system and expand it to meet your specific needs.

The elmeg hybird range has achieved a symbiosis of IT and tele-communications technology to migrate your office communica-tions to ICT with VoIP, the standard telephony of the future. The new elmeg hybird VoIP hybrid system is a true communications center, performing all the tasks expected of a business telephone system.

A high development priority for Teldat was safeguarding your investments by ensuring existing infrastructure and equipment such as telephones and external applications can continue to be used. The elmeg hybird was developed as a pure IP telephone sys-tem based on our convergent software platform. Hybird stands for seamless integration of advanced IP technology with conventional equipment and support for the corresponding open standards. Thanks to the modules available for the system, it can easily be configured as a conventional telephone system using proven technology without sacrificing forward compatibility.

Centralized, unified, and easy-to-use configuration tools provide excellent usability and simple administration. Teldat’s DIME Manager is the universal tool that handles the administration and configuration of all the system components. The Configuration Interface (FCI) allows administrators to configure Teldat prod-ucts through a single, consistent web interface. The convenient user portal gives your staff the opportunity to make individual settings for important features themselves such as call forwarding and configuring their system telephones.

The elmeg hybird—equipped to meet the demands of tomorrow, today

The elegance of the elmeg hybird system is reflected in its modular expansion options and a flexible licensing model. These features let you customize the elmeg hybird to match your needs by adding users, SIP clients, or SIP channels. The purely IP-based system still provides option of adding conventional inter-faces, enabling easy migration from conventional technologies to cutting-edge IP telephony. Existing infrastructure and terminals are seamlessly integrated into your new voice system through interface modules. Consequently, the migration to IP becomes

simple and cost-effective and the cost of future expansion easy to calculate.The hybird 600 has no fixed TDM ports of any kind in its base configuration, making it a pure IP system. A number of interfaces have been implemented directly on the motherboard: External MoH (audio in/out under development), 2 x V.24 (1x for service, 1x for call data output), 1 SD card slot, 4+1 Ethernet interfaces, one reset button.

Modules provide customized upgrades that are quick, simple, and easy to plan

elmeg hybird 300

Base configuration: Wall-mount system for 10 to 60 subscribers, 3 expansion slots for conventional (TDM) subscriber modules / line modules; licenses for the use of 10 terminals, 2 SIP channels and 5 SIP terminals; 4 DSP slots; module 4S/U+6FXS (4x S0/Up0 ports, 6 analog) is included..

elmeg hybird 600

Base configuration: Rack version for 20 to 120 subscribers, 6 expansion slots for conventional (TDM) subscriber modules/line modules/licenses for the use of 20 terminals, 2 SIP channels and 5 SIP terminals; 4 DSP slots.

Overview of the flexible user licensing model for the elmeg hybird systems

Licenses included in the base configuration hybird 300 hybird 600 Additional licenses can be

added / upgrade

Terminals From 10 to 60 From 20 to 120 10-license or 20-license pack

SIP channels to provider (external) 2 2 5-license pack

SIP client licenses * 5 5 10-license pack

Voicemail use 2 2 10-license or 20-license pack

How you benefit:Customizable professional business communications solutions such as the elmeg hybird 300 and 600 give you a competitive advantage thanks to:

Utilization of existing devices and infrastructure

Modular expansion (interfaces, user licenses) for custom configurations

Seamless migration to new technologies

High flexibility in managing subscribers and lines

Systems telephony with high-end terminals

Superior VoIP voice quality equivalent to ISDN

Ability to connect branch locations to the system

Maximum mobility within the company

Service package for optional extended warranty and NBD exchange within the warranty period

Ease of use

Forward compatibilityThis not only gives you an edge today, but also protects your investment in years to come.

Technical specifications

Hybrid VoIP telephone system with modular expansion

Highly flexible thanks to expansion modules

Scalable to up to 120 subscribers

Interfaces: IP, analog (FXS/FXO), ISDN (S0/Up0)

TAPI for CTI applications

Integrated applications: hotel application, mini call center, voice mail

Flexible licensing model for attractive base price and granular scalability

Integration of any number of existing terminal devices

Mobility through DECT over IP

Sophisticated system telephony and team features

Perfect interoperability with powerful Teldat routers, media gateways, and access points for LAN, WLAN, and WAN

DSP for voice encoding and decoding

Integrated firmware update server for the S530 and S560 system telephones

Item no. 5510000185

*) To use SIP telephones, terminal licenses are also required

Item no. 5510000184

32 elmeg hybird 300 and 600 elmeg hybird 300 and 600

Expansion modules

In the elmeg hybird series, the S0 (internal/external) and Up0 ports (internal) have been combined for the first time to form a combination S/U interface. The new combination interface allows you to configure the communications solution to your two-wire or four-wire cabling by simply setting a jumper. And you can adapt the system to future changes just as easily. The 8 S/U module and the combination module with 4x S/U and 6x FXS ports give you flexible expansion options. For scenarios with a large number of analog interfaces (such as hotels), we offer FXS modules with 8 or 16 ports.

All subscriber modules can also optionally be equipped with ter-minal blocks or RJ-45 jacks for structured cabling.To ensure forward compatibility, separate expansion slots for optional modules are available. For media conversion (con-necting conventional telecommunications equipment to IP tele-phones or SIP providers), the elmeg hybird can be expanded to include two powerful DSP modules which provide media con-version interfaces that can be used in parallel.

Module 8FXS for 8 analog subscribers

Module 16FXS for 16 analog subscribers

Module 4S/U+4U with four switchable and four fixed digital interfaces. The four switchable interfaces can each be operated as S0 internal, S0 external, or Up0, as used by the new S530 and S560 terminals. The four fixed interfaces are permanently set to Up0.

Module 4S/U+ 6FXS with 4 variable digital interfaces — combined with 6 analog ports

DSP modules: M 4 DSP / M 8 DSP / M 32 DSP (TDM <-> IP) – under development

Module 4FXO with 4 analog lines – under development

4 FSM precision overvoltage protection modules

PRI implementation with bintec media gateway

S0 internal / S0 external / Up0 in a single interface

Switchable via jumper

To implement PRI ports, an optional media gateway is installed up-stream of the elmeg hybird. A hybrid PRI bundle with the RT4402 high-end VPN / PRI gateway as either a pure IP or TDM bundle is available from Teldat for this purpose. The IP version is tailored to companies that mainly use IP devices, while the TDM version was conceived for businesses that mainly use conventional telephones. The bintec RT4402 media gateway also provides a wide range of additional applications. VPN functionality, internet access gateway operation, and PRI virtualization for fax servers (T.30) are a few examples. The elmeg hybird is very flexible, allowing you to combine it withthe perfectly-matched bintec media gateways, bintec routers, packetalarm UTM systems, and many other Teldat IT compo-nents to create a comprehensive business solution.

Configuration hybird 300 hybird 600

Base configurationEthernet for LAN and WAN, V.24 for applications and consoles, SD card slotUSB host and contacts for ext. music on hold (currently under development)

4S/U + 6FXS modules Pure IP – no TDM interface on board

Module slots3 slots for TDM modules

FXS, S0/Up06 slots for TDM modules

FXS, S0/Up0

Dedicated slots for DSP modules and FXO

Max. number of users Up to 60 users Up to 120 users

Configuration Configuration Interface (FCI – GUI)

Plug-in interface modules

Terminal clamps for cable installation

RJ45 jacks for structured cabling

Integrated management—a wealth of features close at hand

With its DIME Manager and Configuration Interface (FCI), Teldat provides centralized, universal, and easy-to-use configu-ration tools. With the universal FCI multi-product interface, the configuration always has the same look and feel. This platform allows you to configure, monitor, administer, and update the components of the system (hybird, WLAN access point, router, and media gateway) at any time and with minimal effort.

Flexible user concept

How you benefit

Dramatic increase in efficiency with configuration requiring considerably less work

Simplified administration: convenient con-figuration via web browser with graphic user interface

Easy to learn: all components use the same configuration interface

Updates are easy to install

Frees up resources in your IT department

Increased availability

Configuration Interface (FCI)The FCI, a web-based application that is served directly from the elmeg hybird, handles all the administration and routing func-tions of the system using a single, unified interface for all aspects of the solution.* The user management concept makes it simple to differentiate between users and administrators. .

DIME ManagerThe free DIME Manager uses device discovery to quickly and reliably find every elmeg hybird-series Teldat device on the net-work in addition to any bintec RS, R, RT, TR, W, or WI (except the W150n) series units. The application enables user-specific client support and is designed for use with up to 50 devices. Allocating and managing devices becomes simple, allowing you to perfectly manage the network. The DIME Manager provides ease-of-use and a clear overview of all available devices, parameters, and files. User-friendly status monitoring for devices and interfaces helps you keep ahead of problems before they develop and provides assistance for trouble-shooting.

Management tool for up to 50 devices

Device discovery and standard configuration

Firmware and configuration management

Client support and location management

*) Currently with the exception of packetalarm UTM systems

The elmeg hybird gives you extremely flexible user management for unmatched sophistication and convenience. Numerous tele-phone numbers – both internal and external – can be associated with each user and then assigned to any number of terminals. In addition to centralized administration, each user can be granted permissions or the ability to use specific features. A convenient user portal provides around-the-clock access to individual set-tings such as call forwarding and system telephone configuration options. Users don’t need the help of an administrator or com-plex operating manuals — everything can easily be done in a web browser.


Perfect solutions for real business communications

TAPI (Telephony Application Programming Interface)

The integrated 64-bit compatible TAPI interface in the elmeg hybird 300 and 600 provides the foundation for integrating third-party applications such as profes-

sional ODBC databases, LDAP directories, Microsoft Exchange and Outlook, Lotus Notes, Tobit David, and Novell GroupWise. Established CTI and UC providers such as ESTOS and C4B have already certified the elmeg hybird communications systems be-cause of this capability

Modern voice applications, CTI, and integrationof third-party systemsThe voice applications that come integrated in the elmeg hybird communications systems provide your callers a significantly higher level of service while reducing your staff ’s workload. In addition, specialized license-free applications for sales offices, doctor’s of-fices, law firms, and call-centers are available.

The integrated voice applications of the elmeg hybird provide a wide range of solutions:

Auto attendant: direct inward dialing by entering the extension after listening to a voice recording

MoH: on-hold music from a WAV file

Greeting / Announcement: recording for the caller for instance if the call is outside of business hours

Calendar feature for teams, daytime/nighttime schedule, door intercom, Class of Service

Mini-call center for special teamsA separate application with dedicated administration for special teams with high call volumes or rapidly changing requirements such as sales offices, doctor’s

offices, customer service, and order hotlines.

Integrated solution for up to 16 call center agents

Flexible assignment of lines to call-center agents

Supervisors can make adjustments on the fly in response to call volume

Flexible call center call distribution

Statistics on lines, calls, and agents

Administration via web interface

Professional ICT systems don’t define themselves by raw performance alone. The ability to integrate into existing workflows and pro-cesses in order to optimize them is equally important. This makes it abundantly clear that the approach of the elmeg hybird 300 and 600 systems with their intelligent, IP-based architectures is unmatched in their class at providing highly professional solutions.

LDAP — The elmeg hybird’s telephone book

A shared company-wide telephone directory is a must and, thanks to the elmeg hybird systems, easy to im-plement for SMEs since the LDAP server is already in-

tegrated into elmeg hybird systems. LDAP-capable devices such as standard IP telephones can access the central system telephone book directly on the hybird just like the elmeg system telephones can. Ac-cessing the private telephone book of a user is also possible—of course with username and password protection.

Voicemail With its voice-mail system, the elmeg hybird can provide a voice mailbox for each terminal.

Forwarding to voicemail

Notification sent to telephone (for system telephones, notification on the display) with return call feature

Voice message forwarding via e-mail (WAV file)

Storage of messages on SD card

PIN protection

Remote retrieval of voice messages

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Certified hybird UC solutions with C4B

Together with the XPhone Unified Communications 2011 solu-tions from C4B, the elmeg hybird 300 and 600 systems become powerful and complete CTI and UC solutions.

The XPhone product portfolio comprises the single-license XPhone Express 2011 solution and the powerful XPhone Unified Communications 2011 client-server solution. While the afford-able XPhone Express 2011 is already helpful in improving com-munications and daily workflows for a single workstation, the solution modules such as CTI, fax, voicemail, and presence man-agement available in the XPhone Unified Communications prod-uct ensure efficient communications for 10 or more employees.

The XPhone solutions integrate seamlessly into the user interfaces of Microsoft Outlook (Exchange), Apple Mac OS X, Lotus Notes, and Tobit David. Existing CRM, ERP, and help desk applications such as Microsoft Dynamics CRM and Navision and even custom or industry-specific software such as DATEV pro are very easy to integrate into the communication processes, taking full advantage of the functionality the C4B-certified elmeg hybird 300 and 600 systems have to offer. Web apps allow mobile access to the central company address book from a smartphone or tablet PC and enable presence man-agement and UC functionality. XPhone solutions can be virtu-alized and used with terminal servers and in 32-bit and 64-bit environments.

Perfectly matched with ESTOS ProCall Enterprise

The strategic collaboration between ESTOS and Teldat ensures efficient communications processes since hybird systems al-ready ship with a TAPI implementation that provides com-prehensive functionality. Using the integrated TAPI interface, ProCall Enterprise (a third-party CTI) from ESTOS can be deployed directly with the Teldat hybird family. The communi-cations solutions from Teldat and ProCall Enterprise are both connected to the local network, allowing them to provide an optimal solution for improving teamwork at smaller companies. Features such as presence management, instant messaging, and

Unified messaging with Microsoft Exchange2007 or laterLinking with MS Exchange provides the following unified messaging functions:

Voice messaging – interactive voice response or keypad ac-cess to e-mails, appointments, contacts, and voice messages with text-to-speech for e-mails

Interactive voice response – users can navigate inboxes and messages with voice commands

Answering machine – the Exchange inbox can be used as an answering machine

Auto attendant (16 languages) – transfers calls with the ability to search for entries in a directory

Microsoft Office integration improve communications processes within companies. ProCall Enterprise also enables a location-in-dependent busy lamp field to be available for everyone. Employ-ees can dial out directly from various applications (CRM/ERP and numerous industry-specific solutions), manage caller data, and have important contact information about the caller be displayed as soon as the telephone starts ringing.

Hotel application

The hotel application for small hotels and inns:

Check in / Check-out — dialing out can be deactivated or enabled

Room status for room cleaning set on guest room telephone

Printout of calls made with customized invoice letterhead

Call rates can be specified for calls made from hotel rooms

Messages can be received on guest room phones

HOTEL

LDAP


Putting a system phone in the home officeThe elmeg hybird can connect home offices, mobile employees, part-time external staff, or small branch locations with one or two extensions easily and conveniently to company headquarters us-ing voice over IP. These employees can work from their external locations as if they were sitting at company headquarters. This provides a range of advantages including participation in teams located at headquarters, presence information for all connected employees, a single company telephone number for customers, telephone calls billed through the company’s central telephone line, a centralized system telephone book, and the strict separa-tion of private and business lines. It makes no difference to the elmeg hybird if a subscriber is at an on-site extension or located at a branch location or home office. They are a regular part of the system and experience no difference in functionality. The advantage is that this solution does not require any modifica-tion to the existing telephone infrastructure.

With the optional integration of bintec routers into the elmeg hybird communication solution, you also receive professional VPN func-tionality for VoIP telephony or data connections of any kind. This enables seamless integration of all subscribers into the centralized telephone system — with full functionality and superior voice quality. As a result, external or home offices can also use secure VPN data connections to company headquarters in addition to telephony. The bintec routers provide unsurpassed performance with maximum security – regardless of what type of internet ac-cess or which provider you use. A common administration plat-form and perfectly matched performance characteristics (QoS) ensure stabile operation, high availability, and low-maintenance.

Mobile access and connecting remote extensions via VoIP

Mobility without limitationsThe elmeg hybird communications solution enables employees to access internal telephony and data services from anywhere — a real improvement in flexibility and effectiveness for sales and ser-vice. And that saves time and money.

How you benefit

Superior communication with external exten-sions in realtime

Flexible VPN access technologies to meet your individual needs

All services bundled with a single connection

High availability with secure access from exter-nal locations saves time and money

Maximum security through state-of-the-art security mechanisms and encryption (IPSec)

Continuous availability at office extension (one

number reach), unified caller identification also

for outgoing calls

Full system functionality (team, line busy indica-

tor, centralized telephone book, etc.)

Provider lines connected to the telephone system can be used for external connections

The elmeg hybird also offers simultaneous incoming call indica-tion on both an internal terminal and an external telephone num-ber such as a mobile phone. This setting can be turned on and off by entering a code. The simultaneous call indication activates when the internal subscriber is dialed directly. During the call to the external phone, the call can be put on consultation hold or transferred to other subscribers on the elmeg hybird using DTMF key sequences.

Mobile and external devices such as smartphones and lap-tops are integrated into the el-meg hybird system using the wireless LAN infrastructure or as SIP clients. The mobility this solution provides is so straight-forward and flexible that there is no longer any difference in reachability for staff in the office and staff on the road.

A perfect team with the elmeg S530 and S560 Intelligent, high-end devices with advanced features have become an integral part of modern communications. Teldat gives you the devices that meet the needs of your professional applications. Whether it’s with ISDN system telephones, flexible IP terminals, or professional VoWLAN devices — we cater to every wish of profes-sionals who rely on their phones.

Quality is the key—our ISDN system telephones

The new elmeg S530 and S560 ISDN system telephones are perfect-ly matched to the hybird systems and can be managed directly from the hybird Voice System. This enables quick and easy setup and automatic transmission of status information. The system tele-phones are synchronized centrally on the hybird system, elimi-nating the need to program settings at the telephone itself.

This makes the elmeg hybird quick and easy to adapt to your building’s existing cabling and any future cabling installations. In addition, these system telephones always come equipped with an additional S0 port for connecting a second device. The new models can be upgraded with up to three key expansion mod-ules that have 30 keys with LEDs.

Elegant ergonomics

Perfect integration with the elmeg hybird

Terminal configuration through the elmeg hybird’s web interface

Central management and storage of data on the elmeg hybird

Remote terminal management

Operating modes: S0 or Up0 terminalelmeg S560 with T500 accessory Item. no. 5510000233 (T500, item. no. 5510000272)

elmeg S530Item no. 5510000222

Specifications

Model elmeg S530 elmeg S560

Positioning Entry Advanced

Application telephony telephony

Display Small graphic display (4 lines), backlit

Large graphic display (8 lines), backlit

Interface S0/Up0 switchable / S0 output

Keys

12-key dial pad, 4-way navigation control-ler, 8 fixed function keys, 15 programmable function keys with two-color LEDs and paper labels

AdditionalKeypad/application accessory (T500), loud-speaker, hands-free, headset jack (standard, DSHG) desktop or wall-mount, etc.


Comprehensive consulting and services

How you benefit

Service packages can be activated within the first three months after the equipment is purchased

The service packages can be conveniently obtained through our distributors or any Teldat dealer

The service can be utilized at any time using Teldat’s online RMA form

NBD exchange service: replacement unit is deliv-ered the next business day

Together with your replacement device, you will receive a return shipping label that allows you to send back the defective unit at no charge

ConsultingBuilding today’s networks to satisfy the needs of tomorrow re-quires considerable knowledge of network technologies and the direction the industry is heading. Trends that will place great demands on company networks in the future include virtual pri-vate networks (VPNs), multi-site company networks, telecom-muting, and secure remote access for mobile employees. A high level of security and availability is already necessary for today’s ap-plications. The demands placed on networks will continue to rise in the future. We have a highly qualified team ready to advise you, respond to technical inquiries, and propose solutions. Our system experts are glad to advise you on the needs-based de-sign and planning of your customized communications solution. We can support you in solving networking problems involving

Virtual Private Networks

Application gateway security

WLAN infrastructure

ServicesTeldat provides a comprehensive range of services in the fol-lowing areas: repair service (RMA), online services for activat-ing and licensing your products, warranties, optional extended warranties, and advance hardware replacement. This gives you peace of mind and enhances your company’s performance.

Extended warrantee service packagesThe most critical aspects of centralized telecommunications and network components always revolve around one thing — avail-ability. Our new service packages keep you prepared for any even-tuality, now and in the future. You can optionally extend the war-ranty of your communications solution to five years (two years of the standard warranty plus a three-year extension).

Our consulting services

We conduct an assessment to determine

Taking stock of existing infrastructure to determine the status quo

Future requirements and objectives

Development of one solution or multiple solutions

Optional: Test setups for thorough evaluation of the pro-posed solutions including documentation Documentation

Presentation of the proposed solutions

Presentation of the recommendations and testing documentation

Optional: Project support during the duration of the project

Optional: On-site technical workshop on configuring the Teldat components in the solution scenario

elmeg IP120/130/140 The new elmeg IP120, IP130, and IP140 SIP telephones give you con-venient IP telephone options perfectly matched to the business needs of small and medium-sized enterprises. These new system phones provide convenient navigation, numerous upgrade options, a wide range of features for professional use, easy setup, and outstanding acoustics in broadband quality. The intuitive user interface provides quick access to the phones’ premium features.

The ergonomic navigation keys make it easier to quickly browse the central phone book of the elmeg hybird. The outstanding HDSP™ (High-Definition Sound Performance) sound makes you more efficient in your daily work: the exceptional audio technology in broadband quality makes conversations crystal clear.

The entire installation and configuration process for the elmeg IP120/130/140 telephones can be completed with wizards in just a few easy steps. Additionally, the telephones in this series do not require any SIP client licenses on the elmeg hybird.

Backlit 3.5" (8.89 cm) color TFT display

2 Gigabit Ethernet ports with PoE

Bluetooth for connecting mobile phones

WLAN for wireless operation

Keypad extension accessory with 14 programmable keys

Backlit 3.5" (8.89 cm) color TFT display

2 Gigabit Ethernet ports with PoE


Compatible with elmeg IP120 / IP130 / IP140Up to three keypad extensions can be attached to one phone14 programmable keys

5-line, backlit and tilting monochrome display

2 Fast Ethernet ports with PoE


How you benefit

Auto provisioning through the elmeg hybird

Busy Lamp Field (BLF)

Message Waiting (MWI)

Use of the elmeg hybird’s central telephone direc-tory by means of an LDAP server

No SIP client licenses requierd for elmeg hybird

elmeg IP140Item no. 530000059



The new, fully-featured elmeg IP telephones with hybird system integration

elmeg T100 silverItem no. 530000061

elmeg T100 blackItem no. 530000060


FLEXIBLE COMMUNICATION SOLUTIONSTHAT GROW WITH YOU

elmeg hybird300/600: The elmeg hybird 300 and 600 are the powerful voice components at the heart of the integrated VoIP-based SME solution from Teldat. This flexible solution platform enables demanding voice and data applications with business telephony integration and mobility features for companies with up to 120 employees.

Teldat systems make your work more efficient and secure. Our portfolio of products and solutions allows companies of any size to securely network external locations using VPNs, to reliably protect networks against spam and viruses, and to allow travelling employees to connect to the company network. We enable flexible, reliable, and fast telecommunications and wireless infrastructures with comprehensive feature sets.

The ideal communication solution for medium-sized companies, service providers, and freelancers

elmeg hybird300/600

eldatTbintec - elmeg

Teldat GmbH Südwestpark 94 90449 Nuremberg, Germany Tel.: +49 - 911 - 96 73-0 Fax: +49 - 911 - 6 88 07 25 E-mail: [email protected] www.teldat.org

© Teldat GmbH 2013 for all contents. All rights reserved. Apple iPhone is a registered trademark of Apple Inc.

Photo credits: Teldat GmbH, Shutterstock.Specifications subject to change and errors. Updated on 03/2013

www.teldat.org

The Teldat Service Package

The Teldat Service Package

elmeg hybird300/600...Teldat’s innovative elmeg hybird 300 and 600 systems are shaping the future...

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