Tech Talk: Customize Reporting Dashboards for New Business Insights
Eliminate Turbulence Between IT and the Business with Business Value Dashboards
-
Upload
teamquest-corporation -
Category
Technology
-
view
437 -
download
0
Transcript of Eliminate Turbulence Between IT and the Business with Business Value Dashboards
Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
ELIMINATE TURBULENCE BETWEEN I.T. & THE BUSINESS
With Business Value Dashboards
Rich Razon, TeamQuest
Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
Operations Leadership
BVDs
Strategic Insights
Business Value Metrics
AGENDA
• Introducing Business Value Metrics and Dashboards
• Transforming Operations Metrics to Business Value Metrics
• Showcasing the Value of IT through Business Value Dashboards (BVD)
Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
METRICS REALITIES
Infrastructure and Operations (I&O) maturity is generally in a low state.
Incremental approach is needed for metrics including BVDs.
Increasing demand for agility, scalability, and responsiveness changes the way
we need to measure.
Answers are difficult to obtain.
Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
Metrics here, metrics there, metrics everywhere...
More and more tooling is required to support business. This creates isolated
pools of information and a huge measurement challenge.
How do we make sense of it all?
DA
TA
DA
TA
DA
TA
DA
TA
Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
Infrastructure Monitoring Capacity Planning Business Value Dashboards
Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
AVERAGE MATURITY
ASSESSMENT RESULTS (10 YEARS)*
Availability Management 1.55
Capacity Management 1.52
Change Management 1.94
Continual Service Improvement 1.54
Demand Management 1.30
Financial Management for IT Services 2.43
Incident Management 1.93
Service Level Management 1.43
*Source: Pink Elephant
Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
ADVANCING I&O MATURITY People
Processes
Technology
Resources
Organization, Roles,
Culture, Skills, Training
Metrics
Focus, Standards,
Integration, Metrics
Standards, Efficiency,
Agility, Service Quality,
Tools, Metrics
Planning, Financial
Management, Metrics,
Governance, Sourcing,
Project Management
Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
An End-to-End Metrics Management Strategy:
• Metrics gathering and consolidation
• Catalog
• Visualization
• Presentation
Gathering &
Consolidation Metrics Catalog Visualization
Effortless Access
to Answers Disparate
Systems and Data
IM/CP
Presentation Management
Operations
Leadership
Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
Operations Metrics
• Tool-level
• Process metrics
• Technical/Operations-level focus
Business Value Metrics
• Align IT priorities and investment with business strategy
• Provide transparency of IT operation and cost
• Showcase business value of IT
ABOVE- AND BELOW-THE-LINE METRICS
Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
Operations Metrics
Business Value Metrics
ABOVE- AND BELOW-THE-LINE METRICS
Management
Operations
Leadership
Eliminate below-the-line information in
above-the-line communication,
but maintain continuity in views so that
below-the-line details are always accessible
when needed.
Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
FOUNDATION OF A BVD
Consolidated Operations Metrics
Operations
Infrastructure
Monitoring &
Capacity Planning
Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
FOUNDATION OF A BVD
Consolidated Operations Metrics
Operations Operations Metrics
Infrastructure Monitoring & Capacity
Planning
Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
STEPS TOWARDS A BVD
Consolidated Operations Metrics
Management
Operations
Operations Metrics
Business Dimensions
Infrastructure Monitoring & Capacity
Planning
Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
Below-the-line Above-the-line
Operations Metrics Summarized in Business Dimensions
Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
THE FINAL STEP TOWARDS A BVD
Consolidated Operations Metrics
Management
Operations
Operations Metrics
Business Dimensions
Infrastructure Monitoring & Capacity
Planning
Business Value Metrics
Leadership Core Business
Metrics
Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
So Where to Begin?
1. Get support
• Obtain key IT and business leadership support for an
incremental but sweeping metrics initiative.
• Leverage controversial metrics if needed to stimulate
conversation with leadership.
Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
The Path to Business Value Dashboards
1. Get support
2. Discover pressing, unanswered ‘above-the-line’
questions
• Collaborate with leadership to find pressing questions
BVDs can answer, including finding the proper way to
present answers.
Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
The Path to Business Value Dashboards
1. Get support
2. Discover pressing, unanswered ‘above-the-line’
questions
3. Catalog the process required to derive business-value
metrics
+ = BVD
Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
The Path to Business Value Dashboards
1. Get support
2. Discover pressing, unanswered ‘above-the-line’
questions
3. Catalog the process required to derive business-value
metrics
4. Test and validate. Your audience knows its metrics and
sound numbers boosts credibility
Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
The Path to Business Value Dashboards
1. Get support
2. Discover pressing, unanswered ‘above-the-line’
questions
3. Catalog the process required to derive business-value
metrics
4. Test and validate. Your audience knows its metrics and
sound numbers will boost credibility.
5. Incrementally expand metrics footprint, automate
with tooling
Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
• Metrics are key to IT maturity.
• Well-executed dashboards are the result of a holistic
approach to metrics management.
• User confidence builds with trust, reliance follows.
• It is never done.
• You already have all the data!
In Summary:
Gathering &
Consolidation Metrics Catalog Visualization
Effortless Access
to Answers Disparate
Systems and Data
IM/CP
Presentation Management
Operations
Leadership
Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
Provide executive leadership with a financial context of the
IT organization by connecting infrastructure metrics with
business metrics.
Business Value Dashboard
Provide accurate and automated predictions of resource requirements to meet current and future business
demand.
Capacity Planning
Distill and transform infrastructure data to determine the health of
operations and where action needs to be taken.
Infrastructure Monitoring
Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
Infrastructure Monitoring Capacity Planning Business Value Dashboards